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Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Interview date: Wednesday 30 July 2025 Strategic Asset - Managing and Transforming Our Estate Are you passionate about supporting people with mental health challenges to live independently and thrive in their homes? We're looking for a caring and motivated Housing Support Worker to join our HRA Housing team. In this role, you'll support tenants with mental health needs to manage their homes and finances, access benefits, and maintain a stable lifestyle. You'll help them understand their tenancy agreements, connect with local services, and provide practical help like setting up utilities or arranging furniture. You'll also run monthly support groups for tenants and workshops for staff to promote mental wellbeing. You'll need to be confident working independently, often visiting people in their homes. You'll handle sensitive situations with care and make important decisions to ensure tenants are safe and supported. A strong understanding of mental health, welfare benefits, and housing issues is essential. We're looking for someone with experience supporting vulnerable people, excellent communication skills, and the ability to work with different agencies. You'll need to be organised, compassionate, and able to stay calm under pressure. This is a rewarding role where you'll make a real difference in people's lives. If you're ready to help others build a better future, we'd love to hear from you. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Gemma Syrett, Financial Inclusion Officer, at <a href="mailto:gemma.syrett@wiltshire.gov.uk" target="_blank">gemma.syrett@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Housing Support Worker

Job Introduction Sheltered Housing Officer Role Purpose: • Provide an excellent housing management service to a patch of sheltered properties, encouraging resident involvement in scheme and community activities. • Provide preventative support and security to vulnerable or potentially vulnerable tenants and leaseholders to enable them to manage their homes independently. Main Objectives: 1. Enable tenants to maintain their tenancies through tenancy advice, support, enforcement and annual tenancy review visits. 2. Deliver a customer focused service, tailored to the needs of residents through effective tenancy management and scheme management. 3. To build strong relationships with key partners to provide a holistic and comprehensive housing management service to residents. Main Responsibilities: 1. Lead on continually assessing the needs and risks of residents living on the patch through preventative calls, visits and annual tenancy reviews to raise and follow up any safeguarding concerns. 2. Make referrals to the Support team for a full needs and risk assessment when necessary (e.g. where there is a change in circumstances or a specific incident has occurred),. 3. Identify personal care issues through preventative work and liaise with the appropriate key partners. Liaise with, and signpost to, other agencies to ensure residents have access to services necessary to maintain their independence. 4. Work closely with the BCP Council Operations Centre ensuring that effective communication regarding residents and scheme management is maintained, providing a consistent service to residents. 5. Provide information on community facilities and resources available to residents and activities to promote inclusion into the wider community and help residents overcome social isolation. 6. Work closely with the Voids team to assess nominations for new tenancies for suitability, including contact with other agencies (where appropriate) to verify supporting information and follow procedure. 7. Manage changes to tenancies effectively and lawfully, throughout the duration of a tenancy. 8. Carry out Tenancy Visits including annual tenancy review vists, new tenant visits and Introductory tenancy visits. 9. Ensure residents are involved in shaping and reviewing services provided, 10. Investigate incidents of anti-social behaviour and tenancy breaches, working with victim and perpetrator through effective case management and partnership working. 11. Ensure the schemes are well maintained and attractive communities through working with the Neighbourhood Officer (Sheltered). 12. Manage the guest rooms and mobility scooter storage effectively. 13. Accurately maintain files and IT based recording systems and provide statistical performance information as required. 14. Be an effective team player and assist in covering other members of the Sheltered Housing team. General: 1. Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities 2. Undertake such other duties as may be required from time to time, commensurate with the level of the post. 3. Comply with all decisions, policies and standing orders of BCP Homes and any relevant statutory requirements, including Equal Opportunities legislation, the Health and Safety at Work Act and Data Protection Act. The Ideal Candidate <ul><li>Experience of providing Housing management and support to vulnerable individuals</li><li>Experience of partnership working</li><li>Experience of monitoring services (e.g. facilities management [repairs, cleaning, grounds maintenance] health and safety)</li><li>Experience of dealing with anti social behaviour and conflict resolution</li><li>Ability to deliver excellent housing management services</li><li>Ability to learn quickly and work flexibly in a changing environment</li><li>Ability to work with a diverse and pressurised workload, to target and without supervision</li><li>Computer literate (MS Word, Excel, Outlook, and Internet)</li><li>Strong observational skills and attention to detail </li><li>Good knowledge of social housing and residents' rights and responsibilities</li><li>Knowledge of housing law, housing support and sheltered housing management </li><li>Knowledge of statutory and voluntary sector support services for vulnerable individuals</li><li>Flexible and cooperative working style</li><li>Commitment to excellent and responsive customer service and service delivery</li><li>Positive attitude to equality and diversity </li><li>Able to visit residents on the patch (and the wider locality on occasion) in their own homes at times to suit the client, which may involve climbing stairs</li><li>Access to a vehicle for work (travel between housing schemes required)</li><li>Enhanced DBS clearance </li></ul>Please contact Karen Rees - <a href="mailto:karen.rees@bcpcouncil.gov.uk" target="_blank">karen.rees@bcpcouncil.gov.uk</a> for and informal chat or Lynn Piper - <a href="mailto:lynn.piper@bcpcouncil.gov.uk" target="_blank">lynn.piper@bcpcouncil.gov.uk</a> About BCP Council BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come. Our Benefits We offer an excellent benefits package for further details see here As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024. DBS BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure &amp; Barring Service Check. Please refer to the Job Description or Role Profile for more details.

Sheltered Housing Officer

Accommodation Assistant Location: Swanage Bay View, Dorset Hours of work: Variable Hours - Seasonal Contract Salary: £12.21 per hour- Paid weekly! What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? Experience the beauty of the Jurassic Coast at Swanage Bay View Holiday Park. Find the shimmering sea right on your doorstep, where you can paddle along the shoreline or watch the day disappear from your deckchair. We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team </li><li>Care about the smallest detail and demonstrate the highest of standards </li><li>Have a friendly and helpful attitude </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul><li>Uniform provided</li><li>Discounts on Away Resorts Holidays </li><li>On Park Discounts </li><li>Awards and Recognition </li></ul>Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Good Luck!

3 Jobs in Christchurch, UK