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Job Description <ul> <li>Ipswich Housing Action Group (ihAg), Ipswich, Suffolk IP1 2EF</li> <li>£26,475 per annum (plus 7% pension contribution)</li> <li>Full time (37.5 hours per week)</li> <li>Permanent</li> <li>Reference: 0179</li> <li>Required as soon as possible</li></ul>Your role Work alongside people accommodated by ihAg to identify and address the effects of their own homelessness experience and enable them to move towards recovery and independence. Your responsibilities <ul> <li>undertake initial needs and risk assessments of potential ihAg tenants, to consider their suitability for supported housing</li> <li>develop structured, person-centred, trauma-informed support plans to engage each individual being supported</li> <li>provide support, encouragement and guidance in a flexible and adaptive way, to enable people to maintain their tenancies and achieve their personal goals</li> <li>conduct regular health and safety checks of allocated properties and report any maintenance issues to the Housing Services Manager.</li> <li>maintain timely, accurate and up to date records and relevant information to facilitate delivery and ensure continuity of services provided to service users, and for accountability, reporting and monitoring purposes</li> <li>work with external agencies to achieve outcomes for the service and individuals as well promoting the organisation.</li></ul>You will need: You must be skilled in engaging with people who have a range of complex needs and enabling them to identify their own strengths and goals. You will be knowledgeable in trauma-informed approach and be willing to work flexibly to support each individual's needs. For full details please refer to the job description and person specification available on our website or below. About us ihAg is a busy local charity supporting people who are at risk of, or are experiencing, homelessness. The Chapman Centre is the only Homelessness Advice Hub in Ipswich, providing practical support and advocacy to people who are sleeping on the streets, housed in temporary emergency accommodation and/or at risk of homelessness. ihAg offers supported accommodation with personalised support to enable people who have lived with homelessness to move towards recovery and independence. The Housing Team manages all aspects of the housing, including rent and maintenance, and property safety. We will offer you: This is an exciting opportunity for an individual to join our hardworking and dedicated Housing Team. At ihAg, we have a positive can-do culture, which is supportive of all staff as well as service users. We have a robust Employee Assistance Package in place to support the wellbeing of staff. To find out more Please read the Job Description (docx), Equality Diversity and Inclusion Policy (pdf), Equality and Diversity at Work (pdf)andRecruitment of Ex Offenders Policy (pdf) For an informal discussion only, please call Jools Ramsey-Palmer on 07753 316323. How to apply Please complete the Application Form (docx) Alternatively, please visit our website at: <a href="http://www.ihag.co.uk" target="_blank">www.ihag.co.uk</a>/vacancies for an application pack. Please email your completed application to: <a href="mailto:janice@ihag.co.uk" target="_blank">janice@ihag.co.uk</a> Closing date: midday, 13 May 2025. More information can be found on our website and social media about this role and ihAg's work in general. Complete the application form, ensuring you address the points in the person specification, and send it with your CV to Janice Hubbard, Business Support Co-ordinator, at <a href="mailto:janice@ihag.co.uk" target="_blank">janice@ihag.co.uk</a> N.B. Previous applicants need not apply. About the Team IMPORTANT PLEASE READ BEFORE APPLYING To apply, please follow the application process detailed above. This job does not have a Suffolk Jobs Direct online application form. The 'Apply Now' button below only allows you to submit a job alert, not an online application.

Housing Support Coordinator

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Florian House, Ipswich - Covering Ipswich and the surrounding areas £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week - Monday to Friday, 9:00am - 17:00pm We have an exciting opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team of 6 Housing Officers and an Area Manager based at Florian House in Ipswich. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you manage a range of situations and help to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working. The role of Housing Officer will include: <ul> <li>Responsible for a patch consisting of general needs, home for older people and affordable housing properties</li> <li>Effective management of anti-social behavior cases </li> <li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li> <li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li> <li>Managing complaints about service delivery</li> <li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li> <li>Delivering general advice on all aspects of tenancy to enable sustainability</li> <li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding</li> <li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include; tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul> <li>Proven experience of undertaking a similar role</li> <li>Prior experience of delivering high quality tenancy services</li> <li>Excellent skills in analysing and diagnosing problems and implementing solutions </li> <li>Excellent communication and customer care skills</li> <li>Proven experience of good practice resident involvement activities</li> <li>Excellent understanding of written and spoken English</li> <li>Working knowledge of relevant regulations and good practice</li> <li>Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul> <li>25 days annual leave </li> <li>A pension scheme with employer contributions from Sanctuary</li> <li>Life Assurance</li> <li>Employee Advice Service including counselling</li> <li>Cycle to Work scheme</li> <li>Voluntary health plans </li> <li>Employee discounts </li> <li>Wellbeing support and tools</li> <li>Employee recognition scheme</li> <li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li> <li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 15 May 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Independent Reviewing Officer Permanent, Full Time £46,574 to £56,027 Per Annum Location: Chelmsford Working Style: Anywhere worker Closing Date: 11th May 2025 Interview Date: 19th May 2025 Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 2 nd Outstanding Ofsted rating in a row. The Role Independent Reviewing Officer for mid and north Essex. Home-based role with the need to travel to chair looked after child reviews and visit children. To provide an effective Independent Reviewing Officer (IRO) service for children in care, in accordance with statutory regulation, guidance, and Essex County Council procedures. To review the cases of children who are looked after as laid down in Volume 2 Care Planning, Placement and Case Review (England) Regulations (2021), and the IRO Handbook (2010). The statutory duties of the IRO are to [Section 25B (1), 1989 CA]: <ul> <li> Monitor the performance by the local authority of their functions in relation to the child's case. </li> <li> Participate in any review of the child's case. </li> <li> Ensure the wishes and feelings of the child are given due consideration by the authority. </li> <li> Perform any other function which is prescribed in regulations. </li></ul>The Independent Reviewing Officer's primary focus is to quality assure the care planning and review process for each looked after child, and to ensure that the child's needs, wishes and feelings are given full consideration. The review process should consider the child's assessed needs, and their progress, and will agree both long term plans and more immediate steps that will meet these needs and promote the child's welfare. The purpose of the review process is to ensure that the child's welfare is safeguarded and promoted in the most effective way while looked after by the Local Authority. The IRO role is one of practice expertise in the area of children in care and care planning and should be pivotal in driving forward Essex County Council's commitment to secure better and improved outcomes for children in care. The IRO should actively contribute to ensuring that Essex County Council fulfils its responsibilities as a 'corporate parent' for all children in care, by providing scrutiny and challenge to all levels of practitioner and manager within the organisation. Accountabilities <ul> <li> To ensure that statutory review meetings are held within the required timescales, and that all relevant family members, parents, carers and professionals are identified, invited to attend, and/or consulted fully in the process. This should take place in conjunction with the Social Worker responsible for the child and take into account the wishes and feelings of the child. </li> <li> To independently monitor the progress of the child between review meetings, ensuring the care plan continues to meet the assessed needs, and take action to convene a formal review when necessary. </li> <li> To communicate directly with the senior management team within Family Operations, when the Local Authority fails to meet its statutory obligations to children in care, especially where poor practice has contributed to, or increased, the risk to a child. </li> <li> To contribute to the development of strategic and corporate plans, ensuring effective representation of the issues relevant to looked after children, in order to secure better outcomes and continuous service improvement. </li> <li> To ensure that arrangements are made for children to access advocacy services, where this is considered appropriate and/or beneficial. </li> <li> To enable and support children and young people to access and make use of the authority's complaints and compliments procedure, as appropriate. </li> <li> To ensure that the appropriate support is in place for parents and/or carers to participate fully in the review process e.g. interpreter, advocate. </li> <li> To ensure that review processes are child-centred and maximise the potential involvement and participation of children, young people, parents and carers; mediating to resolve disagreements swiftly where necessary. When efforts to resolve issues informally are unsuccessful to use the Dispute Resolution Procedure to highlight deficiencies in care planning, resource allocation, inter-agency working and/or risk management, and challenge practitioners, managers and senior managers, when care plans do not effectively meet the identified needs of the looked after child. </li> <li> To act as a source of expert advice, consultation and mentoring for Family Operations staff on professional and practice issues relating to Children in Care. </li> <li> To produce review decisions and reports in line with statutory requirements. </li> <li> Ensure that administrative procedures are followed and that reports, and other documentation are completed and distributed, and client records are updated, within the prescribed timescales. </li> <li> To monitor the organisation and efficiency of the Independent Reviewing Service, and to make recommendations to the Service Manager for improvements to the system. </li> <li> To keep abreast of research findings which impact on Children Looked After and make recommendations to children's forums. </li> <li> To contribute to the development and corporate delivery of the Reviewing Service throughout the County. </li> <li> To work to the objectives for Children in Care as set out in the Multi Agency Children in Care Strategy 2012-2017. </li> <li> Undertake such other duties as may reasonably be required of you commensurate with your grade. </li></ul>The Experience You Will Bring <ul> <li> Educated to Dip SW or degree level in Social Work practice. </li> <li> PQ Childcare Award or equivalent by experience. </li> <li> Current Social Work England Registration. </li> <li> A proven ability to form and sustain relationships with children and young people and the ability to promote the interest, wishes and feelings of children in care. </li> <li> A commitment to promoting family time and relationships with a child's family of origin. </li> <li> A comprehensive working knowledge and experience of working with children and families, and Children in Care and be fully conversant with all related statutory obligations, codes of practice and significant research findings. </li> <li> A sound working knowledge and experience of operational planning and service delivery within children's services in local government, with demonstrable and proven record of achievement in same. </li> <li> Experience of chairing meetings involving children, parents and/or carers and other professionals. </li> <li> The confidence and ability to work constructively with senior managers, offering a critical perspective and appropriate challenge. </li> <li> A detailed understanding and awareness of the requirements of leading and managing change within a large, complex organisation. </li> <li> Experience of providing social work supervision and support. </li> <li> Experience of developing and implementing planning and performance frameworks in a multi-disciplinary and partnership environment. </li> <li> A thorough understanding of the legal framework relating to looked after children and care leavers, including knowledge of the National Minimum Standards for fostering services and the Adoption Agencies Regulations 2005. </li> <li> A thorough working understanding of the legal process and the issues involved when a local authority makes an application to the court for an order. </li> <li> Knowledge of the evidence about what makes for good quality practice in working with children and families to safeguard children and promote their welfare. </li></ul>To read more about our business area, please visit: Children &amp; Families Please take a look at our 'No Magic' Children &amp; Families video Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025 , Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR ) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles , including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community If you have queries on this role or require anything further, please email <a href="mailto:resourcing.team@essex.gov.uk" target="_blank">resourcing.team@essex.gov.uk</a> Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page . Downloads Pay and Reward Our Ways of Working About Us Organisation Behaviours

Independent Reviewing Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Lawrence House development in Malden Essex. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £17,908.61 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

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