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**Important notice** In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. Join our team as a Lettings Officer and help manage a unique and varied residential property portfolio across Cornwall. You'll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you are highly organised, people-focused, and ready to make a difference, we would love to hear from you. What it's like to work here You'll work closely with a range of property professionals, including the Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors, to help manage our residential portfolio. You will report to the Residential Portfolio Manager and be part of a supportive team responsible for managing our Let Estate in the South West. Your main base will be our Regional Office at Lanhydrock. However, you will frequently work remotely and from other National Trust locations throughout Cornwall. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We will talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. You'll be expected to travel extensively throughout Cornwall, in a rural areas, please think about how you'd be able to get here for work, before you apply for this job. You'll work 30 hours a week, Monday to Friday. There is flexibility over hours per day - we will discuss this in more detail at interview What you'll be doing You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as our Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors. This includes all aspects of the lettings and property management process - from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: <ul><li>Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification.</li><li>Practical experience working in residential lettings, with a clear understanding of the lettings process and environment.</li><li>Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work.</li><li>Awareness of the legal requirements related to letting residential property.</li><li>Ability to provide accurate data to support decision-making by managers and the wider team.</li></ul>Additional criteria for all other applicants: <ul><li>Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets) with the ability to manage and analyse data accurately and efficiently.</li><li>Experience in organising and presenting information, with good written and verbal communication skills.</li><li>Ability to build trust, deliver a high-quality service and work collaboratively.</li></ul>The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

Accommodation Assistant Location: Retallack Resort &amp; Spa, Cornwall Salary: £12.21 per hour- Paid Weekly Hours of work: Seasonal contract- Variable hours- Flexible around school hours! Sunday cleaners also required. Who we are? We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively water sports hub, wrapped up in a stunning countryside location close to the North Cornish coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a> . What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul> <li>Be comfortable working to deadlines as part of a very busy Team</li> <li>Have real attention to detail with the highest of standards</li> <li>Be adaptable...conscientious and very organised</li> </ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you This is a flexible role that we can help you fit into your life and it can also lead to other roles and career progression if you want it to. We look after you with a great range of benefits, including: <ul> <li>Competitive Pension</li> <li>Discounts on Away Resorts Holidays for you and your Family and Friends</li> <li>On Park Discounts</li> <li>Awards and Recognition </li> <li>Team Events</li> <li>Employee Assistance Program</li> </ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a> . Good Luck!

Accommodation Assistant

Accommodation Assistant Location: St Ives Bay Beach Resort, Hayle, TR27 5BH Hours of work: Seasonal Contract - Variable Hours Salary: £12.21 Per Hour - Paid Weekly! Weekend availability required What we need in a nutshell We want you to make our accommodation so clean that it sparkles. So clean that when guests arrive at their accommodation for the first time, we can hear them say "Wow!" Who we are? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by managing and motivating a team of cleaners. That feeling that guests get when they first open the door is up to you and your team, and the love you have put into making their accommodation sparkle. It sets the standard for a great holiday. Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a> . What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul> <li>Be comfortable working to deadlines as part of a very busy Team</li> <li>Have real attention to detail with the highest of standards</li> <li>Be adaptable...conscientious and very organised</li> </ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you <ul> <li>Training and Development</li> <li>Reward and Recognition </li> <li>Holiday Hero discounted Menu</li> <li>Discounted holidays on Away Resorts for you and your family &amp; Friends</li> <li>Employee Assistant Program</li> <li>Team Events</li> <li>Uniform Provided</li> </ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a> . GOOD LUCK!

At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. It's all about the balance of life. Being active, getting amongst the elements, spoiling yourself a little, chilling out, getting cosy, and most of all having a good time. Set on a spectacular, two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel is the perfect destination for a contemporary beach holiday and it's a wonderful place to take your career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. An unforgettable holiday experience Watergate Bay Hotel offers a modern take on a beach break. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. Our House Manager role: We're looking for an attentive, organised, proactive House Manager to exceed our guests' expectations, and ensure that their experience before, during, and after their stay is the best it can be. You'll embody the spirit of Watergate Bay Hotel with your friendly, considerate manner, and oversee daily hotel operations across all areas. You'll also ensure a seamless experience, notably during key periods of demand, and proactively identify issues, taking proactive measures to prevent them from occurring, and monitor guest touchpoints, ensure cleanliness, ambience, and service standards are upheld, and build relationships with new and returning guests. In return you'll find yourself in a team with a shared outlook on life where friendship, connection, flexibility, and variety, are a guaranteed part of your working day. Please note, this role is 37.5 hours. As our House Manager you'll be: <ul><li>Representing the hotel management in all guest related matters.</li><li>Overseeing daily hotel operations across all departments during shifts. </li><li>Monitoring guest touchpoints to ensure cleanliness, ambience and service standards are upheld. </li><li>Assisting in covering our Night Manager during holidays &amp; sickness. </li><li>Completing weekly booking checks to ensure room availability and dinner bookings. </li><li>Providing hands on support in all Front of House operational areas during peak times.</li><li>Carrying out regular checks to ensure both front and back of house are presented to the correct expected standard.</li><li>Personally welcoming groups, VIP's, and repeat guests and being their key point of contact, as well as ensuring special touches are organised.</li><li>Coordinating special requests and special occasion stays.</li><li>Reviewing guest feedback and communicating back to teams the positives and areas of improvement.</li><li>Addressing complaints, feedback, and inquiries with a proactive and solution-orientated focus.</li><li>Proactively ensuring the delivery of any guest requests across all areas of the hotel. </li><li>Identifying opportunities to surprise and delight new and returning guests and actioning these accordingly.</li><li>Identifying opportunities to improve guest experience across all areas of the hotel and implementing an action strategy accordingly.</li><li>Acting as an ambassador for Watergate Bay Hotel at all times.</li></ul>You'll also: <ul><li>Maintain a safe working environment at all times, recording any accidents in the accident book.</li><li>Have knowledge of the fire evacuation procedure for all areas, and ensure all staff are fully trained and aware of what to do in the event of a fire.</li><li>Act as the emergency response leader during your shift. </li><li>Communicate and uphold standards around uniform and personal grooming.</li><li>Ensure detailed shift reporting and follow up between teams. </li><li>Liaise with department heads and supervisors to resolve operational issues. </li><li>Communicate with guest services &amp; reservations to ensure seamless guest journey.</li><li>Work in accordance with Department Heads and Supervisors to improve all aspects of guest experience.</li><li>Have a good understanding of why we are working towards a B Corp accreditation.</li><li>Understand our shared responsibility to look after our team and planet.</li><li>Be an active participant in B Corp related initiatives and workshops.</li></ul>The skills you'll be sharing with us: <ul><li>A minimum of 1 year in a management position (within a similar role)</li><li>Solid organisational skills</li><li>A positive, proactive approach to team leadership</li><li>A good knowledge of customer care/ complaint handling</li><li>A natural communicator</li><li>Confident making decisions under pressure</li><li>Amenable to a flexible working schedule, including weekends</li><li>A guest-focused mindset</li><li>Responsible, with an excellent attention to detail</li><li>Ability to work to your own initiative</li><li>Strong accuracy in numerical documentation (desirable)</li><li>First Aid Qualification (desirable)</li><li>Pool Emergency Response training (desirable)</li></ul>What we'll offer you: <ul> <li>A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches</li> <li>A welcoming team, eager to support and encourage each other</li> <li>Excellent career prospects in an ever-expanding organisation</li> <li>Special rates for you and your friends and family to stay at the hotel</li> <li>Team discounts on treatments in Swim Club</li> <li>Discounts for you and your friends and family at: Zacry's, The Beach Hut, and Living Space Restaurants.</li> <li>Team discount at our Cubs coffeeshops</li> <li>Team discounts at Shop on the Beach and other partner businesses</li> <li>Free surf lessons, surfboards and wetsuits hire from Wavehunters</li> <li>Team social events throughout the year</li> <li>Team assistance scheme - a dedicated helpline for support &amp; advice on topics from mental health through to managing your finances</li> </ul>From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. If you would love to join us as our House Manager, apply now and be part of our journey at Watergate Bay hotel, a wonderful place to work.

4 Community and customer services Jobs in Cornwall