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Income Recovery Officer Grade 9 - £25,989 - £28,598 per annum Full Time - 37 hours per week Indefinite Contract Are you passionate about supporting residents, reducing arrears, and helping people stay and succeed in their accommodation? We are excited to announce a brand new opportunity to join our Housing team at Hastings Borough Council as an Income Recovery Officer. In this newly created role, you'll play a vital part in helping residents in our accommodation manage their rent and related payments. Your focus will be on providing excellent customer service while recovering rent, service charges, and other housing-related debts such as storage, removals, and homelessness prevention loans. You'll regularly monitor rent accounts, take appropriate action in line with council policies, and work closely with residents, internal teams, and partners such as the Housing Benefit team and other support services. We're looking for someone with experience in recovering income, including rental income and arrears, and who is committed to delivering a customer-focused service. For a full Job Description and Person Specification, please see the attached document. The role offers flexibility for hybrid working, however it will be primarily office-based. Closing date: 24th November @ 12:00pm How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Management Competency Framework</li> <li>Staff Competency Framework</li> <li>Job Description / Person Specification - Income Recovery Officer</li> </ul>

Income Recovery Officer

Job summary Are you acompassionate and experienced nurse ready to lead with purpose and make a realdifference in peoples lives? Do you thrive in a community setting and have apassion for delivering outstanding palliative care to patients and familiesfacing life-limiting illness? This is more than amanagement role its a chance to innovate, influence, and grow in asupportive environment where your leadership will have a lasting impact. Main duties of the job We are looking for a visionary Community Nursing Manager to join our dedicated team at a time of exciting service development. In this pivotal role, you will lead and inspire a skilled team of nurses, helping to shape the future of community hospice care. You will work collaboratively with community nursing teams, IPU Nurse Manager and the wider interdisciplinary team to deliver truly holistic, person-centred care. About us At St MichaelsHospice we offer a friendly, team orientated work environment a good pensionscheme with the option to continue any existing NHS pension scheme membership,an Employee Assistance Programme (Benenden Healthcare), up to 33 days annualleave plus bank holidays, subsidised employee meals and free refreshments, freeparking, supportive supervision and a proactive Education Department to supportwith your development. Job description Job responsibilities The Nurse Manager(Community) role purpose is to provide highly effective clinical leadership,management, co-ordination and development of specialist palliative careservices provided by our Telephone Support Line and Outreach Team. To support the teamsin the delivery of high-quality specialist palliative care ensuring that thehighest standards of holistic nursing care are provided for individuals througha seamless 24/7 service and effective interdisciplinary working. The role willwork in close partnership with Clinical Leads and Associate Directors to evolveIntegrated Clinical Service provision and delivery of the Hospices ClinicalStrategy. For the full job description please see attached supporting information document. Job description Job responsibilities The Nurse Manager(Community) role purpose is to provide highly effective clinical leadership,management, co-ordination and development of specialist palliative careservices provided by our Telephone Support Line and Outreach Team. To support the teamsin the delivery of high-quality specialist palliative care ensuring that thehighest standards of holistic nursing care are provided for individuals througha seamless 24/7 service and effective interdisciplinary working. The role willwork in close partnership with Clinical Leads and Associate Directors to evolveIntegrated Clinical Service provision and delivery of the Hospices ClinicalStrategy. For the full job description please see attached supporting information document. Person Specification Experience Essential <ul> <li>Diverse clinical experience including generalist palliative care </li> <li>Previous clinical leadership experience </li> <li>People management experience including performance management and recruitment </li> <li>Experience in developing and teaching others</li> </ul> Desirable <ul> <li>Palliative care experience</li> <li>Experience in non-malignant disease</li> </ul> Qualifications Essential <ul> <li>Registered Nurse /Paramedic</li> <li>Degree in Adult Nursing </li> <li>Practice Supervisor and/or Assessor Qualification </li> <li>Evidence of continuing professional development </li> <li>Evidence of attending communication training</li> </ul> Desirable <ul> <li>Advanced communications qualification </li> <li>Qualification in Palliative Care </li> <li>Leadership /Management qualification </li> <li>Clinical Supervisor</li> </ul> Skills/Ability/Knowledge Essential <ul> <li>Knowledge of CQC Key Domains</li> <li>Good understanding of Clinical Governance </li> <li>Highly effective communication skills verbal and written, interpersonal, presentation, influencing and negotiating </li> <li>Proven management experience including change management skills </li> <li>Demonstrable clinical leadership including mentoring </li> <li>Demonstrate an understanding and skill in the care and management of the specialist palliative care patient </li> <li>Organisational and planning skills </li> <li>Computer literate</li> <li>Demonstrable knowledge and awareness of research and audit </li> <li>Experience of ensuring continuous improvement </li> <li>Experience in delivering teaching</li> </ul> Desirable <ul> <li>Specialist Palliative Care Experience</li> <li>Research experience in Specialist Palliative Care </li> <li>Knowledge of principles of Rehabilitative Palliative Care </li> <li>Teaching qualification</li> </ul> Qualities/Attributes Essential <ul> <li>Positive attitude to all aspects of work Quality focused, person centred and customer care ethos </li> <li>Ability to work on own initiative, independently and as part of a team </li> <li>Confident and self-aware of own limitations and professional boundaries </li> <li>Resilient practitioner and decision maker with the ability to work under pressure </li> <li>Ability to foster positive relations </li> <li>Be adaptable and have flexibility to work clinical shifts as required across a 7-day service </li> <li>High standards of integrity, diplomacy and reliability </li> <li>Professional, confident and compassionate approach to the work </li> <li>Able to cope with the physical and mental demands of the role</li> </ul> Desirable <ul> <li>Proactive, influential and motivational leader</li> </ul>Person Specification Experience Essential <ul> <li>Diverse clinical experience including generalist palliative care </li> <li>Previous clinical leadership experience </li> <li>People management experience including performance management and recruitment </li> <li>Experience in developing and teaching others</li> </ul> Desirable <ul> <li>Palliative care experience</li> <li>Experience in non-malignant disease</li> </ul> Qualifications Essential <ul> <li>Registered Nurse /Paramedic</li> <li>Degree in Adult Nursing </li> <li>Practice Supervisor and/or Assessor Qualification </li> <li>Evidence of continuing professional development </li> <li>Evidence of attending communication training</li> </ul> Desirable <ul> <li>Advanced communications qualification </li> <li>Qualification in Palliative Care </li> <li>Leadership /Management qualification </li> <li>Clinical Supervisor</li> </ul> Skills/Ability/Knowledge Essential <ul> <li>Knowledge of CQC Key Domains</li> <li>Good understanding of Clinical Governance </li> <li>Highly effective communication skills verbal and written, interpersonal, presentation, influencing and negotiating </li> <li>Proven management experience including change management skills </li> <li>Demonstrable clinical leadership including mentoring </li> <li>Demonstrate an understanding and skill in the care and management of the specialist palliative care patient </li> <li>Organisational and planning skills </li> <li>Computer literate</li> <li>Demonstrable knowledge and awareness of research and audit </li> <li>Experience of ensuring continuous improvement </li> <li>Experience in delivering teaching</li> </ul> Desirable <ul> <li>Specialist Palliative Care Experience</li> <li>Research experience in Specialist Palliative Care </li> <li>Knowledge of principles of Rehabilitative Palliative Care </li> <li>Teaching qualification</li> </ul> Qualities/Attributes Essential <ul> <li>Positive attitude to all aspects of work Quality focused, person centred and customer care ethos </li> <li>Ability to work on own initiative, independently and as part of a team </li> <li>Confident and self-aware of own limitations and professional boundaries </li> <li>Resilient practitioner and decision maker with the ability to work under pressure </li> <li>Ability to foster positive relations </li> <li>Be adaptable and have flexibility to work clinical shifts as required across a 7-day service </li> <li>High standards of integrity, diplomacy and reliability </li> <li>Professional, confident and compassionate approach to the work </li> <li>Able to cope with the physical and mental demands of the role</li> </ul> Desirable <ul> <li>Proactive, influential and motivational leader</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name St Michael's Hospice (Hastings &amp; Rother) Address St. Michaels Hospice 25 Upper Maze Hill St. Leonards-on-sea East Sussex TN38 0LB Employer's website

Community Manager

Housing Support Specialist (Outreach and Move On Worker) Application Deadline: 16 November 2025 Department: Housing Support Employment Type: Permanent Location: East Sussex - St-Leonards-On-Sea Reporting To: Housing Support Team Manager Compensation: GBP 27,942 / year Description Housing Support Specialist (Outreach and Move On team) Location: Office base in St Leonards on Sea Salary: GBP 27, 942 per year, plus GBP 1,000 essential car user allowance, plus GBP 800 Rough Sleepers Allowance, plus Unsociable Hours shift allowance Hours: 37 per week The working pattern includes two early morning shifts, starting at 5.00am (Summer) or 6.00am (Winter) Monday - Friday. Other working days are 9.00am - 5.00pm Monday - Friday. What you'll be doing: Are you passionate about ending the cycle of rough sleeping for people who are experiencing homelessness? Are you interested in a career in housing support, mental health recovery and wellbeing development? Southdown's Outreach and Move On teams support those who are rough sleeping to move away from homelessness by accessing accommodation options. As a Housing Support Specialist you'll work alongside a multi-agency team, supporting people who have experienced the trauma of homelessness, to make positive and lasting changes in their lives. You'll provide early morning street outreach to people sleeping rough in St Leonards on Sea, combined with move on / tenancy support as your clients take steps away from homelessness and into accommodation. You'll provide flexible, trauma-informed support, focusing on ending rough sleeping by identifying the support each person needs. This may include support with substance dependency, mental and physical health needs, domestic abuse, current or historical offending. We welcome applications from candidates with previous experience in roles such as Support Worker, Outreach Worker, Community Specialist, Case Manager, Social Worker, Housing Support Worker, Social Care Prescriber, Community Health Worker, Community Outreach Coordinator or Care Coordinator. However, this is not essential and we will provide a full induction and training programme for all successful candidates. Perks and benefits: You'll be joining one of the largest providers of care, support and housing services in Sussex, which we're proud to say we've been doing for over 50 years! In exchange we can offer some great benefits, including: <ul><li>Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover. </li><li>Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car. </li><li>Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets. </li><li>Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors. </li><li>Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service. </li><li>25 days paid holiday plus bank holidays. </li><li>Rough Sleepers Allowance - GBP 800 per year.</li><li>Essential car user allowance - GBP 1,000 per year.</li><li>Unsociable hours allowance - an extra GBP 4.40 per shift.</li></ul>Skills, knowledge and experience What you need for the role: <ul><li>Available to work unsociable hours (2 early morning shifts per week starting at 5am or 6am)</li><li>A personalised care approach, with empathy and understanding</li><li>An Enhanced Disclosure and Barring Service (DBS) check, which will be paid for by Southdown </li><li>A full driving licence is essential along with access to your own vehicle or a vehicle insured for you</li></ul>What would be nice: <ul><li>Knowledge of complex and diverse support needs relating to homelessness, mental health and substance misuse</li><li>Awareness of the causes of rough sleeping and the barriers preventing people who are rough sleeping from engaging in services</li><li>Experience working in a supported housing or homelessness setting</li><li>Experience supporting individuals with complex mental health needs </li></ul>Training: Our award winning in house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex. How to apply:Please click on the 'Apply Now' button and fill out our simple one-page application form. The application closing date is 16 November and interviews will be held on 24 November. Please note, if we receive a large number of applications then this position may close before the advertised application closing date. We encourage you to submit your application as soon as possible.

3 Community and customer services Jobs in East Sussex