Housing and Wellbeing Coordinator
Leisure (Operations)
Lilian St S, Rotherham S60 2QB, UK
Published 2 months ago
Social care
Full Time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
This role is based in Rotherham allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business.
In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout.
Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support
For a full list of duties please download the attached Job Description.
More about you
To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment
You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving.
At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Enhanced DBS check is mandatory for this position.
Commitment to Trauma Informed Practice
At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
More about your role
This role is based in Rotherham allowing you to collaborate with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business.
In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout.
Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support
For a full list of duties please download the attached Job Description.
More about you
To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment
You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving.
At Places for People, we prioritise our dedication to safer recruitment. Therefore, a Enhanced DBS check is mandatory for this position.
Commitment to Trauma Informed Practice
At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleagues at 2%
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more