Housing and Wellbeing Coordinator
Leisure (Operations)
Norwich NR1 3PH, UK
Published 3 days ago
Social care
Full Time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a Community that cares about you!
Please note: This is a fixed term contract until 31st of March 2027.
More about your role
You'll deliver high-quality housing and wellbeing services that promote independence, safety and social connection. You'll welcome new customers, support them to settle in, understand their individual needs and keep support plans up to date.
You'll help create a vibrant scheme by encouraging engagement, social activities and use of communal spaces, while building strong relationships with customers, families, colleagues and external partners. You'll manage tenancies end-to-end, respond to concerns early, support customers with queries, and help prevent issues from escalating.
You'll also play a key role in maintaining a safe and well-managed environment, working with contractors and partners to manage health and safety, compliance, repairs and adaptations, while contributing ideas to improve services and support the growth of Living Plus.
More about you
You're people-focused, approachable and confident building relationships with a wide range of individuals. You communicate clearly, handle challenging situations calmly and care about delivering great service.
You're organised, comfortable using IT systems and able to manage a varied workload while keeping accurate records. Most importantly, you share Living Plus and Places for People values and are motivated by helping older people live well, independently and with dignity.
Essential criteria
So, what are you waiting for? Join a Community that cares about you!
Please note: This is a fixed term contract until 31st of March 2027.
More about your role
You'll deliver high-quality housing and wellbeing services that promote independence, safety and social connection. You'll welcome new customers, support them to settle in, understand their individual needs and keep support plans up to date.
You'll help create a vibrant scheme by encouraging engagement, social activities and use of communal spaces, while building strong relationships with customers, families, colleagues and external partners. You'll manage tenancies end-to-end, respond to concerns early, support customers with queries, and help prevent issues from escalating.
You'll also play a key role in maintaining a safe and well-managed environment, working with contractors and partners to manage health and safety, compliance, repairs and adaptations, while contributing ideas to improve services and support the growth of Living Plus.
More about you
You're people-focused, approachable and confident building relationships with a wide range of individuals. You communicate clearly, handle challenging situations calmly and care about delivering great service.
You're organised, comfortable using IT systems and able to manage a varied workload while keeping accurate records. Most importantly, you share Living Plus and Places for People values and are motivated by helping older people live well, independently and with dignity.
Essential criteria
- Experience working in a customer-facing role, engaging positively with a diverse range of people
- Strong communication and resilience, with the ability to handle challenging situations sensitively
- Good IT skills, including confidence using Microsoft and web-based systems
- Competitive salary with annual reviews
- Matched pension contributions up to 7%
- 35 days holiday (including bank holidays) - with the option to buy/sell days
- Ongoing training and development
- Discounts and exclusive offers from top retailers, cinemas, and more