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Resident Liaison Officer Harlow District Council Temporary, Full Time £150.00 per day (umbrella) Location: Harlow Closing Date: 12th November 2025 Essex County Council (ECC) are delighted to be supporting Harlow Council to recruit a temporary Resident Liaison Officer on a 12-month basis. Please note that this post require the successful individual to be based on site a minimum of 3 days per week. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. Job Purpose: The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects. The Role: Communication: Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints. Resident Engagement: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines. Problem Resolution: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption. Documentation: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams. Site Visits: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project. The experience you will bring: Communication Skills: Excellent verbal and written communication skills to effectively interact with residents and project teams. Interpersonal Skills: Ability to build trust and maintain positive relationships with diverse individuals. Organizational Skills: Strong organizational abilities to manage multiple tasks and maintain accurate records. Experience: Previous experience in a customer service or resident liaison role is often preferred. Problem-Solving Skills: Ability to address and resolve resident issues proactively. What you should do next If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post please email <a href="mailto:louise.buter@essex.gov.uk" target="_blank">louise.buter@essex.gov.uk</a>

Resident Liaison Officer

Role: Housing Support Assistant Location: Helen Court, Witham Hours: 20 hours per week Salary: Up to £23,654 per annum pro rata About the role As a Support Assistant you will help older people to live independently in the community, actively networking with other agencies to support a person-centred approach and service. You will join a dedicated team, providing a range of housing-related support services, including: <ul><li>Helping residents to live independently and visiting them to assess and meet their support needs</li><li>Promoting social activities on the estate and in the wider community</li><li>Working closely with the statutory and voluntary sectors to provide a seamless service and liaise with residents' relatives</li></ul>About you As Support Assistant you will need to have a caring, supportive nature and be a superb communicator. You will be highly organised and comfortable planning your own work and be familiar with the needs of older people. Previous experience in a similar role would be an advantage but is not essential. We need people who share our values, people who are friendly, customer focused, calm and have the ability to work with a wide range of people. Being computer literate is also essential. HO Our housing leasehold and rented schemes are about providing older people with independence and security within a happy community. Residents look to us to provide them with a safe, well-maintained home and take the stress out of everyday life. Anchor - a great place to work Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. A rewarding environment From health and happiness to finance and your career, we'll give you all the support you need. Health &amp; happiness <ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li></ul>Finance <ul><li>Pension plan - contribute between 4% and 8% and we'll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career <ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Housing Support Assistant

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Neighbourhood Officer. This is a permanent job, working 37 hours per week, Mon-Thurs 8:30 -16:30 and Friday 8:30-16:00. This is a field-based role and will require travel to our customers and properties, on a specific patch within the Newtide Housing Association area. This area includes: Braintree/Colchester/Witham. As a Neighbourhood Officer, you will work as part of the Neighbourhoods team to look after our communal areas and neighbourhoods to create safe and thriving communities for our tenants. You'll deliver outstanding customer service by regularly inspecting our neighbourhoods, playgrounds and independent living schemes to ensure they are safe, clean, tidy, and free from graffiti, litter or fly-tipping. Helping our tenants to enjoy their homes by giving support with items such as changing a light bulb or cutting back a hedge and by being a friendly face within the community who is able to identify and address issues by talking to residents and understanding the area. Applications are welcomed for the role of Neighbourhood Officer from those with previous experience of working in a customer facing environment. You'll have excellent customer service and communication skills with the ability to deliver complex or difficult messages in an engaging way. Be able to work on your own initiative and I possessing exceptional relationship building skills. Proficient in Microsoft Office and competent with IT packages. You will need a full valid Driving Licence. In return for your hard work, we offer a competitive salary of £29,056.23 per annum and a benefits package that includes: <ul> <li>Company Van. </li> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Neighbourhood Officer The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 8634 and state that you are applying to be a Neighbourhood Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 13.11.2025. Interview Date: 20 th and 25 th November, 2025. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Neighbourhood Officer - Reference Number 8634 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Flagship Services Department Neighbourhoods Locations Witham, Braintree, Colchester Yearly salary £29,056.23

3 Community and customer services Jobs in Essex