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We have an exciting opportunity for you to join our Environmental Health team as a Business Support &amp; Private Sector Housing Support Officer where you will be responsible for ensuring the smooth delivery of services across Environmental Health. From managing data and documents to being the first point of contact for customer enquiries, your work will directly contribute to the success of our Public Protection objectives. This is a varied and rewarding role that spans multiple service areas including licensing, parking, insurance, corporate health and safety, food safety, and more. You will be instrumental in supporting key projects, maintaining essential records, and liaising with a wide range of stakeholders Essentially you will provide front-line customer service via phone, email, and in-person enquiries, along with: Processing grant schemes and maintaining HMO registers Reviewing and improving administrative processes and systems Supporting licensing functions, ensuring statutory compliance and accurate record-keeping Raising invoices, processing payments, and reconciling fees Managing parking waivers, insurance claims, and health &amp; safety documentation To be competent in this role it is essential that you are an experienced administrator, with strong IT and database skills, as well as: Being a confident communicator with a wide range of stakeholders Being organised, adaptable, and able to manage competing priorities Being proficient in Microsoft Office (Word, Excel, Outlook) and bespoke IT systems Having the ability to work independently and as part of a team Having strong written and verbal communication skills Click to view a Job Description For an informal discussion about the role please contact Shelly Greenwood on 01233 330327 When Applying - Please ensure that you have received confirmation of a submitted application once completed. For any assistance in completing the application form, please email <a href="mailto:recruitment@ashford.gov.uk" target="_blank">recruitment@ashford.gov.uk</a> Hybrid Working - We are an organisation that puts people first and understands how important employee wellbeing is. We want to help you to balance your working life and home life and offer flexible ways of working to help structure your life in a positive and productive way; both at home and in the office. This maximises personal development and collaborative working. Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave with flexi time, free life insurance, supportive relocation package and opportunities for training and development. With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Although Kent and Medway have not been included in the Devolution Priority Programme, discussions continue in this area. Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation. Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide We welcome applications form the Armed Forces Community Salary range <ul><li>£26,685 - £29,079 per year</li></ul>

Business Support & Private Sector Housing Support Officer

Fixed Term Contract until 31 March 2027 We're committed to preventing homelessness and ensuring safe, sustainable housing solutions for everyone in our community. The Housing Options and Support team plays a vital frontline role, providing practical support, expert advice, and life-changing interventions to help single rough sleepers and sofa surfers to find a new home. As a Housing Options Officer, you'll work with individuals across the District who are facing housing difficulties or at risk of homelessness. Your work will have a direct and lasting impact, preventing crises, supporting vulnerable residents, and helping people find stability and independence. Everything you need to know This is a rewarding and varied opportunity for a customer-focused housing professional. Based at our Sevenoaks offices, you'll work as part of a dedicated and supportive team, offering proactive housing advice and practical solutions to prevent homelessness. You'll ensure that the Council meets its statutory duties under the Housing Act 1996, Homelessness Act 2002, and Homelessness Reduction Act 2017, while also delivering compassionate, person-centred support. What you'll be doing <ul><li>Providing advice and support to customers at risk of homelessness or facing eviction, helping to prevent homelessness wherever possible.</li><li>Assessing housing needs and creating Personalised Housing Plans in line with the Homelessness Reduction Act 2017.</li><li>Investigating homelessness applications and making decisions in accordance with housing legislation.</li><li>Working with private landlords and tenants through the Sevenoaks Landlords Hub, securing and maintaining quality private rented housing.</li><li>Placing individuals in emergency and temporary accommodation, ensuring suitable placements and follow-up support.</li><li>Building effective relationships with internal teams (Council Tax, Private Sector Housing, Benefits) and external partners such as housing associations, voluntary organisations and statutory services.</li><li>Supporting housing-related projects and initiatives across the District.</li><li>Participating in the Housing Options and Support Out of Hours Service on a rota basis (with a salary supplement).</li></ul>What you'll bring to the role <ul><li>In-depth knowledge of housing legislation, particularly the Homelessness Reduction Act 2017 and Part VII of the Housing Act 1996.</li><li>Experience in homelessness prevention, housing advice, or a related area.</li><li>Excellent verbal and written communication skills, with the ability to handle complex and sensitive situations calmly and professionally.</li><li>Strong organisational skills, with the ability to manage a varied caseload under pressure.</li><li>Negotiation and influencing skills to achieve positive outcomes for customers.</li><li>Competent IT skills, with experience using Microsoft Office and housing case management systems.</li><li>A proactive, flexible and team-focused approach to work.</li></ul>Why work with us? We're proud to be a high-performing local authority that values innovation, collaboration and people-first service. You'll be joining a team that cares deeply about its work and is committed to learning, development, and continuous improvement. You'll be supported to make decisions, take initiative, and grow your career in housing. What's in it for you? You'll join a dynamic and forward-thinking team delivering services that matter. Every day is different, and the impact you'll have on people's quality of life is immediate and rewarding. We are one of the few local government authorities to hold Platinum Investors in People accreditation - our commitment to supporting and developing you is genuine and ongoing. Other benefits include: <ul><li>Enhanced annual leave of 28 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service</li></ul>Want to find out more? For an informal discussion about this role, please contact Stephen Tring, Housing Options and Solutions Manager, on +441732227184 or <a href="mailto:stephen.tring@sevenoaks.gov.uk" target="_blank">stephen.tring@sevenoaks.gov.uk</a> Closing date: Sunday 30th November Interviews: Tuesday 16th December Equal Opportunities Sevenoaks - Working for Equality. We welcome applications from all sections of the community. Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. How to apply Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying. Further information on this vacancy <ul> <li>Housing Options Officer Job Description </li> </ul>

Housing Options Officer

Location: Dover (hybrid) Contract: Permanent Salary: £41,780 Closing Date: 12 November 2025 The role Part of the Modern Slavery Victim Care team, the Accommodation Manager is a rewarding and supportive role at Migrant Help. You will be responsible for ensuring that Migrant Help provides effective and qualitative services in line with contractual obligations and statutory compliance requirements. You will ensure that quality standards are met and, where possible, exceeded. You are expected to maintain and develop excellent working relationships and referral procedures with and between external stakeholders to improve the access to and quality of mainstream and specialist services for MSVC Service Users. You will work consistently to ensure the continuous development of the role and ensure that the service is delivered according to procedures and processes which are accurate, professional and consistent at all times. If you have demonstrable experience coaching and developing a team with the ability to handle complex situations, and are looking for an exciting role that makes a difference, we'd love to hear from you! Role responsibilities <ul><li>Work closely with the MSVC Head of Service to support their strategic objectives.</li><li>Responsible for day-to-day operational management of the designated Accommodation and staff</li><li>Providing management cover where necessary for other MSVC Managers</li><li>Working with the Facilities Team and any maintenance companies in order to ensure compliance with the Accommodation Standards, including ensuring regular inspections are carried out and issues reported to the Facilities Manager/MSVC Head of Service</li><li>Managing the staff rota, workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements</li><li>Responsible for people-related functions, such as recruitment, inductions, employee development, appraisal and supervision, absence monitoring, disciplinary and conflict resolution.</li><li>Responsible for Safeguarding, Health and Safety and Incident Management for the Accommodation Team</li><li>Facilitate team meetings, including a minimum of weekly briefings, to ensure that team members are up to date on matters that affect the delivery of service, such as policy and legislation changes</li><li>Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement</li><li>Assisting with the drafting of internal processes and guidance documents</li><li>Represent the Organisation at contractor/grant meetings and participate in local/regional forums, stakeholder and policy groups</li><li>Responsible for any designated regional budgets, including but not limited to, Welfare or Regional Activities Funds</li><li>Recording, collation and provision of contract finance and performance reporting as per contract deadlines, including but not limited to invoicing, information security, safeguarding, client information, capacity monitoring, KPIs, quality management</li><li>Lead for the Accommodation Team in the management and quality oversight of work including but not limited to case audit reviews, client feedback, Care Quality Commission, Advice Quality Standards, GDPR, ISO, Investors in Diversity, Information Security, Safeguarding. Lead for the region during internal/external audits.</li><li>Keeping up to date with best practice in the sector and any new legislation which may impact service users; disseminate as appropriate to the MSVC Service</li><li>Working with external providers to develop effective partnerships within the location of the Accommodation to ensure Service Users have access to a wide range of activities</li><li>Responsible for responding to any complaints in accordance with the contract and Migrant Help policies and operating procedures</li></ul>The experience and skills you need <ul><li>A good general knowledge of the statutory and voluntary provision of support services to be provided to victims of modern slavery and asylum seekers</li><li>Experience of working in Social Care setting and working with clients who present with complex needs, including mental health, psychological trauma and substance misuse</li><li>Excellent administrative and organisational skills, with meticulous attention to detail</li><li>Ability to manage a specialist service dealing with a specific group of Service Users with complex needs or who are classified as 'high risk'</li></ul>For full person specification please see the job description Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: <ul><li>This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:</li></ul><ul><li>Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)</li><li>Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment</li></ul>About Migrant Help Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity. These are some of the benefits we offer <ul><li>Our working week is 35 hours per week offering flexibility and work life balance</li><li>Enhanced family friendly provisions</li><li>Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).</li><li>Option to buy or sell up to 5 days of annual leave</li><li>Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.</li><li>Wellbeing support.</li><li>Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.</li></ul>How to apply To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter. Selection Criteria Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help's values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.

Accommodation Manager

Neighbourhood Response Officer Role Title: Neighbourhood Response Officer Hours: 35 hours per week, Monday-Friday Salary: £30,654 to £38,317 per annum (salary offered dependent on experience) Location: East Kent Areas, based at our Stanhope Office, Ashford Contract: 6 Month Fixed Term Contract You'll be managing a portfolio of our estates across London, carrying out minor communal repairs, adaptations, site safety checks, rubbish removal and completing general caretaking responsibilities including estate inspections and monitoring of cleaning and grounds maintenance. What we're looking for? We're looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across London. Your experience of completing general property repairs will be valuable to ensure you're able to provide an effective service in customer homes and communal areas. All our Neighbourhood Response Officers are locksmith trained and will go the extra mile for our customers to ensure their concerns are looked into. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must. You'll be driving a Moat branded van and wearing your Moat uniform with pride, providing our customers with the highest quality service. You'll be provided with full IT equipment including laptop, iPad and mobile phone. For more information please take a look at the job description: neighbourhood-response-officer.pdf To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future.Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We're proud to have been recognised as one of 'The Sunday Times Best Places to Work' 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds! Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Sunday 9th November 2025 and be part of something bigger! Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you. We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Neighbourhood Response Officer

Housing Support Worker Building Lives Without Limits Are you ready to change lives-including your own? At East Kent Mencap, we do more than support individuals with a learning disability; we help them smash goals, live without fear, and take their rightful place in society. We're seeking a passionate, dedicated support worker who is eager to join us and make a genuine impact. What's in it for you? • £12.21 per hour • £70.47 sleep-in rate • Enhanced pay on Bank Holidays, Easter, and Christmas • 28 days annual leave (including bank holidays) • Company pension • Casual dress • Competitive benefits package (Blue Light card, shopping discounts, length-of-service holidays, sickness cover, and employee assistance programme) • Ongoing training and development, including fully funded apprenticeships We also offer a safe working environment. About the Role: Whether you're new to this field or bring years of experience, we'll tailor your training and salary to your level. As your skills develop, so will your rewards! We ask that you work towards a Level 2 qualification in Health and Social Care if you haven't already-no worries, we'll support you through an apprenticeship to get there. Why Choose East Kent Mencap? Here, we don't just help people live-we help them thrive. You'll be joining a team that builds independence, ambition, and self-confidence in every individual we support. If you're passionate about enabling people to live without limits and achieve their full potential, this is the place for you. East Kent Mencap is committed to the Equality Act, ensuring safety and protection from harm and harassment for all. We are an equal opportunities employer and welcome applicants from all backgrounds.

Housing Support Worker

Independent Reviewing Officer Role Responsibility Kent's Independent Reviewing Service is seeking to recruit a full-time permanent Independent Reviewing Officer. This post provides an exciting opportunity to influence the delivery of good social work practice and promote positive outcomes for children and young people in our care. Successful applicants will be part of a large and supportive team. In order to apply for this post, you must have a recognised Social Work qualification, be Registered with Social Work England and have extensive experience of working within Children's Services (including with Children in Care) and have Team Leader/Manager/Supervisory experience. You will have proven skills in chairing complex multi-agency meetings and a knowledge of current children's legislation and practice. You will have excellent written and verbal communication, IT skills and the ability to prioritise your own work and respond to tight deadlines. You will remain objective whilst developing effective working relationships with Social Workers, their managers and other professionals involved in promoting the safety and welfare of children in care. Kent is a large authority, and it will be necessary in your role as IRO to travel across a relatively wide geographical area. This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service and registration as a qualified Social Worker with Social Work England. This role is subject to holding a Full UK Driving Licence - The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. Contact Details Should you wish to discuss this role then please contact either Joanna Dunn, Business Support Lead, at <a href="mailto:joanna.dunn@kent.gov.uk" target="_blank">joanna.dunn@kent.gov.uk</a>, or alternatively Deborah Royle, IRO Manager, at <a href="mailto:deborah.royle@kent.gov.uk" target="_blank">deborah.royle@kent.gov.uk</a> About the Company Work that works for you and us - let's talk flexibility! KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Independent Reviewing Officer

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Tunbridge Wells Part Time Hours: 22.5 hours- 3 days a week (Wednesday to Friday) Full Time Salary: £27,861.26 - £32,002.35* Contract Type: Permanent Part Time *Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 18/11/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Rehannah Houghton- Judge | <a href="mailto:R.HoughtonJudge@cgl.org.uk" target="_blank">R.HoughtonJudge@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers. More about your role Reporting to the Community Manager, we are looking to recruit 3 Resident Service Coordinators on a permanent basis. You will be responsible for a number of tasks including lettings, managing the customer journey and organising various events. This role is based on site at The Charter, 1 New Swan Yard, Gravesend DA12 2EN, a shift pattern working 37.5 hours per week, 4 days on 4 days off, between the hours of 8am and 8pm. On a daily basis, you will greet customer and deal with any enquiries they may have. You will also play a key role in the organisation of any events and be responsible for accepting any packages. In addition, you will provide a high level of customer service to residents and ensure that a concierge service is provided. At Places for People, we are committed to a safe working environment so a basic DBS check is required. More about you The ideal candidate will have previously worked in a customer service role. Experience with Microsoft packages such as Word, Teams, Outlook and Excel are advantageous. Communication skills as well as stakeholder engagement are essential. Experience &amp; Skills <ul> <li>Experience in a similar role Customer service / property administration.</li> <li>Excellent communication skills,</li> <li>Good IT skills,</li> <li>Strong stakeholder engagement. </li> </ul>The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more. </li> </ul>

Resident Services Co-Ordinator

Community Engagement Officer Role Responsibility An exciting opportunity has opened up to work within the Road Safety and Active Travel Group (RSATG). We are looking to appoint an organised and proactive Community Engagement Officer (CEO) to work within the East Kent Highway Improvements team. You will be representing KCC in the community and will be expected to deliver excellent customer service to the residents of Kent. Leading on correspondence with elected Kent County Council Members and local councillors you will need to be an excellent communicator and record keeper. The role forms part of a cross-cutting team to investigate, design and deliver highway improvement schemes particularly combined member grant schemes, parish and community led schemes and small works orders with our term contractor. Key aspects of the role will be to support engineers and project managers in the team by triaging enquiries, managing communications with local councillors and keeping records up to date of any discussions with elected officials. The post holder will be required to help respond to customer enquiries and support other members of the team with delivery of crash remedial and local transport plan (LTP) schemes in Kent. There is a requirement to present traffic schemes and casualty reduction in a positive light to the public and of course our internal customers and members. The role requires strong communication skills, a high level of professionalism and the ability to work closely with other team members to ensure customer response deadlines are met. The role will be a full-time position on a 37 hours per week contract (Mon-Fri). Candidates would be able to utilise hybrid working with a mixture of working from home and the office. The office base would be either the Ashford or Aylesford KCC Depot which can be agreed with the successful candidate. This role is subject to holding a Full UK Driving Licence - The Council is committed to making reasonable adjustments so whilst this job requires the jobholder to drive your application will still be considered if you are unable to drive due to a disability. This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification. Contact Details For further information, please contact: Wendy Boorman 03000 413539 Jennie Watson 03000 413863 About the Company Work that works for you and us - let's talk flexibility! KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work. Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Community Engagement Officer

The Role Our Independent Living Advisors provide high quality information, advice and support to both referring Health &amp; Social Care professionals and vulnerable eligible customers who are considering participating in Self Directed Support Schemes, Independent Living Schemes, Personal Health Budgets and self-funded/private clients, over a designated area. We are looking for individuals with a background in social care who can support adults with disabilities to live independently in their local communities. What does the role involve? • Providing a person-centred service that enables individuals to focus on the outcomes they wish to achieve; supporting with establishing a care and/or support plan that helps the person we support meet these outcomes in a cost-effective and safe manner • Managing a caseload within a geographic area, including visits to people we support's homes, local authority offices and other community locations in Kent • Assisting people we support to manage their obligations and responsibilities in relation to their chosen care package • Obtaining and collating information for caseload management and reports on a daily basis, utilising chosen PeoplePlus and/or designated databases • Maintaining accurate records of all communication with people we support utilising chosen PeoplePlus and/or designated databases • Ensuring all information given is clear and concise and in a format that meets the individual communication needs of the person you are supporting. • Ensuring all information is factually correct and in accordance with PeoplePlus guidelines and current legislation • Organising and attending meetings and/or reviews with people we support, colleagues and other professionals as required. For full details of the role and the person specification please click the 'available documents'. Please include your current salary and desired salary as part of your application, when prompted. For full details of the role and the person specification please review the job description or If you would like to speak to the recruitment team before you apply, please email any questions to <a href="mailto:careers@peopleplus.co.uk" target="_blank">careers@peopleplus.co.uk</a> and one of the team will come back to you. If you wish to apply, please ensure this is done via the apply now button. Applications cannot be accepted via email. Who We Are Here at PeoplePlus, our health and social care support services enable thousands of people to live independently across England and Wales each year. These trusted services and our dedicated teams empower people - at whatever stages of their life - to live more independent, happier lives. We work closely with people to understand their needs, make sure their voices are heard and provide well-rounded and tailored support to help them thrive. Our current services include <ul> <li>Independent Living Services across England and Wales</li> <li>Gloucestershire Carers' Hub</li></ul><ul> <li>Our unique trademarked wellbeing 'YouCan' programme</li></ul>Today, we deliver independent living and care support services across England and Wales and help to shape future services by sharing our expertise and the thoughts of the people we help with local and central governments. We are extremely proud to be a Silver accredited Investors in People organisation. This means that at PeoplePlus, the right principles are in place but more than that, it means our people and leaders are making active efforts to make sure that there's real consistency and everyone in the organisation can feel the effects. Our Benefits A paid PeoplePlus Life Event Day each year 25 days annual leave Cycle to Work scheme Access to hundreds of discounts via the Additions portal Employee Assistance Programme Access to online wellbeing centre Enhanced Wedding leave A paid volunteering day each year Enhanced Maternity scheme Sharesave scheme Refer a Friend reward scheme Holiday purchase scheme Pension scheme Life assurance Testimonials Katie Woosey - Service Support Team Leader "I have worked for PeoplePlus for 10 years in total working up from Administrator to Team Leader. My current role is to lead the customer service team in our Independent Living Services department, my role includes dealing with queries and managing complaints ensuring that we deliver the best service possible. I am proud to lead a team that puts the customer at the heart of everything we do. I enjoy working at PeoplePlus because it is obvious to see the difference that our support makes to our customers, and it gives me a sense of purpose working for a business that is centred around the people that we support and that we make a direct difference to their lives." Barbara Chapman, Kickstart Coach/ YouCan "I've really enjoyed my role because it's important to me to help others to see their true potential. Helping to guide participants/employees through their employment journey, providing them with tools to build their confidence and self-esteem so that they develop personally and professionally. PeoplePlus have enabled me to help others through this role."

10 Community and customer services Jobs in Kent