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Transformation &amp; Compliance Strategic LeadCare and Supported HousingHemel Hempstead (Hightown House) £63,250 per annum - 35 hours per weekAre you a strategic thinker with a passion for service transformation and regulatory excellence? JoinHightown Housing Association, a leading charitable provider of housing and support, and play a pivotal role in shaping the future of care and supported housing.About UsAt Hightown, we believe everyone should have a safe home and the support they need. Our Care &amp; Supported Housing (C&amp;SH) Directorate supports over 800 people across 90 services, including individuals with learning disabilities, mental health needs, and those experiencing homelessness. With around 1,000 dedicated staff, we are committed to delivering high-quality, person-centred services.Your RoleAs Transformation &amp; Compliance Strategic Lead, you will report directly to the Director of Care &amp; Supported Housing and lead two key functions:<ul><li>C&amp;SH Support</li><li>C&amp;SH Housing &amp; Asset Management</li></ul>You will be responsible for driving innovation, ensuring regulatory compliance, and embedding a culture of continuous improvement across our services and properties.Key Responsibilities<ul><li>Strategic Transformation: Design and implement a transformation strategy to enhance service quality, customer experience, and operational efficiency.</li><li>Compliance Leadership: Ensure full compliance with all regulations such as, but not limited to, CQC, Ofsted, HHSRS, and the Supported Housing (Regulatory Oversight) Act.</li><li>Data &amp; Performance: Develop robust data systems to track outcomes, inform decisions, and support business intelligence.</li><li>Stakeholder Engagement: Build strong partnerships with commissioners, local authorities, and internal teams.</li><li>Growth &amp; Innovation: Identify funding and tendering opportunities, and lead key departmental projects.</li></ul>What You Will Bring<ul><li>A degree or equivalent experience in housing or social care.</li><li>Professional qualifications in compliance, leadership, or project management</li><li>CIH Level 5 in housing (or a commitment to undertake and complete this qualification if not already held)</li><li>Proven experience in regulated care or housing environments</li><li>A full UK driving licence with access to a car and business insurance.</li><li>Strong understanding of supported housing frameworks and regulatory standards</li><li>Excellent analytical, communication, and leadership skills</li><li>A collaborative, values-driven approach with a focus on equity and co-production</li></ul>Why Join Hightown?<ul><li>Be part of a purpose-led organisation making a real difference</li><li>Lead meaningful change across a diverse and impactful service portfolio</li><li>Work with a passionate, supportive, and forward-thinking leadership team</li><li>Enjoy a competitive salary and benefits package</li></ul>What We Offer:<ul><li>A Supportive Environment: Join a team that values collaboration and mutual support.</li><li>Professional Growth: Opportunities for training and development to enhance your skills.</li><li>Annual leave: 33 days including Bank Holidays (increasing with service)</li><li>Competitive Salary: £63,250 per annum for a 35-hour week.</li><li>Monthly Attendance Bonus</li><li>Flexible working: Hybrid working</li><li>Workplace Pension Scheme: And life assurance cover of three times your annual salary.</li><li>Discounts and Savings: High street retailers, gyms, restaurants, and cinemas.</li><li>Employee Support: Health &amp; wellbeing services.</li><li>Free On-site Gym Access</li></ul>Ready to lead transformation and shape the future of supported housing? Apply now and bring your vision to life at Hightown.Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.We are an Equal Opportunities &amp; Disability Confident Employer

Hightown Housing Association

Transformation & Compliance Strategic Lead

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You'll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative.What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 7th September 23:59Interview date: 25th September&nbsp;<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/319864/documents/761222" target="_blank">Housing Policy Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

Salary circa £29,000 per annum plus flexible benefits of up to £1,941 per annum and vehicle allowance of up to £2,683 per annum Woking (Hybrid) Closing on 09/09/2025 at 23:59 Yes DBS Check Permanent | Flexible Hours/Full Time 37 hours per week. Temporary Accommodation Officer Are you passionate about making a difference in the lives of vulnerable individuals and families? Do you thrive in a fast-paced, people-focused environment? If so, we want to hear from you! What You'll Do As a Temporary Accommodation Officer, you'll play a vital role in: <ul><li>Delivering high-quality housing management services to those in temporary accommodation.</li><li>Ensuring safety and compliance across temporary accommodation sites.</li><li>Supporting residents to become tenancy-ready and move towards a secure home.</li><li>Collaborating with housing colleagues, contractors, and external agencies.</li><li>Monitoring repairs, cleanliness, and fire safety standards.</li><li>Engaging residents in shaping future housing services.</li></ul>What We're Looking For <ul><li>Experience in housing, social work, or community care.</li><li>Strong communication and conflict resolution skills.</li><li>Understanding of safeguarding and the needs of vulnerable groups.</li><li>A proactive, customer-centric approach to service delivery.</li><li>Willingness to work flexibly, including evenings and weekends.</li><li>A full driving licence.</li></ul>Why Join Us? <ul><li>Be part of a supportive, forward-thinking team.</li><li>Make a real impact in your community.</li><li>Opportunities for training and development.</li><li>Work in a dynamic role that blends housing management with social impact.</li></ul>Additional Info <ul><li>DBS Check: Basic level required</li><li>Politically Restricted Post: No</li><li>Emergency Responsibilities: No</li></ul>For an informal chat about the role, please contact Katherine Hiscock, Head of Housing Services and Transformation at <a href="mailto:katherine.hiscock@woking.gov.uk" target="_blank">katherine.hiscock@woking.gov.uk</a> Closing date: 9 September 2025 at 23.59 Interview dates: 15 and 18 September 2025 How to apply Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Please apply online via the link provided.

Temporary Accommodation Officer

Salary Range - £29,633 - £40,988 (dependent on experience) plus a flexible benefits allowance of up to £2,071 per annum and a vehicle allowance of up to £2,683 Woking Closing on 18/08/2025 at 23:55 Yes DBS Check Permanent | Flexible Hours/Full Time 37 hours per week. Woking Borough Council has an exciting opportunity for an enthusiastic and experienced professional to join our busy and dedicated Housing Standards Team as a Housing Standards Officer on a full time, permanent basis. Reporting to the Senior Housing Standards Officer, in this role you'll be responsible for improving housing standards across the Borough by working pro-actively and providing advice and guidance, undertaking detailed property inspections, and taking appropriate enforcement action using a wide range of relevant legislation, including licensing, to reduce hazards in housing in the private sector. With the forthcoming Renters' Rights Bill finalising its journey through Parliament, and a current consultation across Woking Borough for the introduction of Additional Licensing of Houses in Multiple Occupation, you will be at the forefront of major changes within the sector. We are looking for someone with experience in Housing Standards and a knowledge of housing legislation across all areas of housing standards. This is a varied role suited to someone with excellent customer service skills and knowledge and experience of residential property and tenancies. It is important that you have a positive and confident outlook, experience of working with diverse client groups and can communicate accurately and effectively with a wide range of people. There is the opportunity to undertake a Level 4 Apprenticeship in Regulatory Compliance with a focus on Housing. The interview will include a short written element. This role requires the post holder to hold a valid full driver's licence. Woking Borough Council offers in return: <ul><li>A competitive salary</li><li>Flexible benefits and vehicle allowance</li><li>23 days annual leave</li><li>Flexi time scheme</li><li>Membership of the local government pension scheme</li><li>Discounted health and leisure membership</li><li>Excellent career opportunities for committed individuals.</li></ul>The successful applicant will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). The Council will offer assistance and further details will be in the job application pack. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team. For an informal discussion about the post please contact Anne Woodward, Senior Housing Standards Officer 01483 743 460 or Emma Bourne, Head of Environmental Health 01483 743 840. Closing Date: 18 August 2025 - 23:55pm Interview Date: w/c 25 August 2025 How to apply Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Please apply online via the link provided.

Housing Standards Officer

Salary: £48,969 - £55,797 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Tuesday 26^th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. What You'll Be Doing / How You'll Be Involved This role is an exciting opportunity to join Camden's Single Homeless Commissioning Team as a Commissioning Manager. Covering the delivery of our rough sleeping services and supported accommodation services, the team's aims are to reduce rough sleeping in Camden, improving the wellbeing of those who are rough sleeping, and commissioning high quality services to deliver these objectives. The borough's new Homelessness and Rough Sleeping Strategy is currently being produced and represents an opportunity to further deliver high quality services to people rough sleeping. You will be responsible for commissioning a range of specialist support services for people who are street homeless, ensuring people receive high quality support to end their homelessness. You will complete key commissioning activities, including needs analyses, business cases, and service designs, in addition to regular contract management and quality assurance practices. You will ensure services are co-produced with those who use them, that they provide value for money, and that they are delivered through trauma, gender and culturally informed approaches. You will drive the integration of services across Adult Social Care, mental and physical health, and other key partners as well as supporting commissioning activities in the Adult Pathway. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We're looking for someone who brings both innovation and collaboration to their work, and is motivated by the opportunity to improve services for people experiencing street homelessness. You'll be confident leading commissioning exercises-from designing service specifications and analysing impact, to monitoring contracts and driving improvements. You'll understand how to assure quality through audits and reviews, and you'll be passionate about involving service users in shaping the support they receive. You'll have a strong grasp of safeguarding, homelessness legislation, and commissioning practices, and be able to apply this knowledge in a strategic and integrated way. Working across services and systems, you'll help align rough sleeping provision with Camden's wider aims, building partnerships and leading change. You'll be comfortable managing multiple projects at pace, mobilising short-term initiatives, and working to tight deadlines. Whether you're negotiating with providers, responding to FOIs, or briefing senior leaders, you'll communicate clearly and confidently, always with attention to detail and a focus on outcomes. This role also involves close collaboration with colleagues across Procurement, Legal, Finance and other departments, and occasional operational support alongside the Rough Sleeping Manager. You'll also contribute to commissioning across the wider Adult Pathway when needed. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Salary range <ul><li>£48,969 - £55,797 per year</li></ul>

Single Homelessness Commissioning Manager

Salary: £48,969 Grade: Level 4 Zone 2 Location: 5 Pancras Square N1C 4AG Contract Type: 12 -18 months Fixed-term/ Secondment Hours: Full Time (36 hours) Closing Date: Tuesday 26th August 2025; 23:55 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. How You'll Be Involved In 2022, Camden launched the Homelessness System Transformation (now called Homelessness System Partnership), a programme of work that recognises that no single organisation or service can address every need of someone experiencing homelessness. The Partnership brings together people and organisations to improve access to and experience of services, shaped by what people with lived experience tell us is important to them. At the heart of this programme is the principle and value of 'co-production,' which refers to a way of working where service providers work in equal partnership with people with lived experience of an issue to reach a collective outcome. This approach has been very successful to date and created opportunities for staff and partners to work together with people with experience of homelessness to design, test and implement solutions and influence change. In this role you will lead on all elements of co-production across the Homelessness System Programme to strengthen the programme and ensure it is shaped by the perspectives of those with lived experience at all levels, including strategic planning and service delivery. The role will include hiring, training, supervising and supporting people with lived experience, the Co-producers, to take part by recognising their strengths and sharing power with them. Alongside the Co-producers, you will use creativity and innovative thinking to formulate solutions to the challenges residents face. This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. To view the Job Profile, please copy and paste the below URL into your browser: <a href="http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11130507/file/documen" target="_blank">http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11130507/file/documen</a>... All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. <ul><li>Excellent interpersonal skills and the ability to inspire and motivate people. Be authentic, inspirational and engage others through your personal leadership and ability to make the Council's vision meaningful to all.</li><li>Ability to identify opportunities for co-production and to design frameworks and strategies to deliver this</li><li>Highly developed communication skills, empathy and sensitivity. You are required to have a well-developed ability to maintain boundaries.</li><li>Emotional maturity and ability to ensure self-preservation in a role that involves uncertainty, and managing a range of emotions and feelings from others</li><li>Ability to meet challenges and barriers to and in co-production with considered, careful and creative problem-solving</li><li>High standard facilitation skills and ability to lead groups through stimulating discussions to find shared solutions for change</li><li>Knowledge &amp; understanding of the issues involved in collaborating with people facing severe exclusion.</li><li>Have a commitment to working flexibly and creatively in response to changing requirements and needs.</li><li>Ability to empower others to be courageous and try coproduction to improve services and outcomes for homeless people.</li><li>Knowledge and experience of research methods, particularly peer research</li><li>The ability to build meaningful relationships with a range of partners and stakeholders, highlighting the voice of those with lived experience and utilising negotiation, facilitation, coaching, and project management skills to agree, develop and implement innovative ways of working.</li></ul>How To Apply To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the "About You" section. The application process will involve an interview with a panel of colleagues from the Health and Wellbeing Department and wider Council. Interview questions will be shared in advance. What We Offer Reflective practice is central to this work, and you will receive individual independent Reflective Practice as part of this role. At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important, so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit <a href="https://www.camdenjobs.co.uk/inclusion-and-diversity" target="_blank">https://www.camdenjobs.co.uk/inclusion-and-diversity</a> Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG. Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Salary range <ul><li>£45,000 - £49,999 per year</li></ul>

Coproduction Lead - Homelessness System

<ul><li>Letting_Officer_-_Role_Profile_Feb_2024</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Lettings Officer - 6896 Contract Type: 12m FTC , Full Time, 35 hours Salary: from £32,881 per annum (London weighted salary) dependant on experience (plus ECU* if policy requirements are met) Reporting Office: London, Stratford Working Location: Covering West Region (North and West London, but may require cover outside of the M25) Persona: Agile - 1 to 2 days office attendance is required and this may increase during training periods. Attendance to sites will be required. Working Pattern: Monday to Friday Closing Date: 21st August 2025 - 23:00 Interview Dates: on a date to be confirmed. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Lettings Officer.pdf Join our Lettings Team at L&amp;Q: Would you like to join our revamped Housing Management Division as a Lettings Officer and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. If this sounds like you, we would love for you to apply! Your impact in the role: As a Letting's Officer you will be responsible for letting the Trust's homes, we are looking for applicants who are passionate in delivering excellent customer service to all customers they interact with, whether this be existing residents, prospective residents, or our stakeholders. The individual must be self-motivated and confident in taking ownership of driving efficiency to let the Trust's properties within the agreed timescales whilst adhering to our policies and procedures. The ability to produce results and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively. What you'll bring: We are looking for someone who has a commercial mind set and ideally has experience in dealing with the allocations and lettings process whilst demonstrating excellent attention to detail. The successful candidate must be able to learn the use of business systems. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. It is essential that candidates are a Car Owner/Driver. Previous lettings experience is essential. We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£32,881 per year</li></ul>

Lettings Officer

Income Recovery Officer Salary: £34,107Hours: Full time (35) - Hybrid Location: Hemel Hempstead We're thrilled to announce a new opportunity for an Income Recovery Officer. In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices. Key Responsibilities: <ul><li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li><li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li><li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li><li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li><li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li><li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li></ul>Experience and Qualifications Required: <ul><li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li><li>Educated to GCSE level with a grade C or above in English and Maths.</li><li>Proficient in using computer systems, including spreadsheets and various software packages.</li><li>Knowledge and understanding of Housing and Welfare benefits.</li><li>Previous experience engaging with customers or service users.</li></ul>Why Join Us? Competitive Salary: £34,107 Generous Leave: 33 days of annual leave including Bank Holidays (pro rata). Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts. Career Development: Access to training and development opportunities Wellbeing Support: Health and wellbeing services. Fitness Facilities: Free access to our on-site gym. About Us: Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services. With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references. We are an Equal Opportunities &amp; Disability Confident Employer. Salary range <ul><li>£34,107 per year</li></ul>

Income Recovery Officer

Vacancy Summary Employer: Waverley Borough Council Salary: Salary range £37,039 - £39,794 per annum Location: Surrey - with hybrid working Contract: Permanent Working Pattern: Full Time Hours: 37 hours per week. DBS Check: No Closing Date: 22/08/2025 at 09:00 Reference: HCE/25/318759 Vacancy Description Do you want to be part of an experienced, successful, and enthusiastic team? We are looking for a highly motivated team player to join our Housing Options Team. The Housing Options Team areresponsible for preventing and relieving homelessness under the Homelessness Reduction Action 2017 and as well as managing the Council's Housing Register. Reporting to the Housing Options Manager you will carry out assessments of homeless applications to determine what statutory duties are owed to customers. You will then help customers either retain their existing accommodation or help them secure alternative accommodation. You will have your own caseload and participate in the team's duty rota. The role requires excellent communication and negotiation skills with a wide range of people and organisations. Your experience of working in a challenging front line homelessness or similar service will help you to remain calm under pressure while delivering the highest levels of customer service. You will have a good understanding of the homelessness legislation and state benefits as well as having excellent IT skills and the ability to keep accurate records and meet deadlines. Waverley Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. Waverley is an ambitious, dynamic, and innovative local authority. Key to our success is our commitment to team working and ongoing development of our high performing, highly engaged workforce, who all share in the delivery of the organisation's values and corporate objectives. Waverley is a beautiful place, consistently rated as one of the best places in the Country to live and to work. The borough is within easy reach of London and the south coast. The role will be a mixture of Office and Home Working (Hybrid) and the post holder will have a valid driving licence and a vehicle available for work purposes. Closing date for applications: 22nd August 2025. Interview date: To be confirmed About us - In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting - Working at Waverley Borough Council | Waverley Borough Council The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility here We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility here Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process. How to apply To apply for this vacancy, click the "Apply Online" link. If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page. Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button. You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process. If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Housing Options Officer

Title: Neighbourhood Housing Lead -North West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Varoius patches across North West London Boroughs Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29 th August 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - North West London - August 2025

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role More about your role This role is based in Loughton and this will cover two sites that are in close proximity to one another. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business. In this role you will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customer via the phone and email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and within internal departments enabling us to provide high-quality customer service and administrative support For a full list of duties please download the attached Job Description. More about you It is essential that you have experience within a Customer facing housing role &amp; tenancy management. To be successful in this role you will have a good administration background and possess excellent customer service skills. With a 'Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Housing and Wellbeing Coordinator

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now looking for a Resident Liaison Officer to join our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Resident Liaison Officer

Job Description Salary: £48,969 - £55,797 Grade: Level 4 Zone 2 Location: 5 Pancras Square, N1C 4AG Contract Type: Permanent Hours: 36, Full Time Closing Date: Tuesday 26th August at 23:59 About Camden Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all. How You'll Be Involved This role is an exciting opportunity to join Camden's Single Homeless Commissioning Team as a Commissioning Manager. Covering the delivery of our rough sleeping services and supported accommodation services, the team's aims are to reduce rough sleeping in Camden, improving the wellbeing of those who are rough sleeping, and commissioning high quality services to deliver these objectives. The borough's new Homelessness and Rough Sleeping Strategy is currently being produced and represents an opportunity to further deliver high quality services to people rough sleeping. You will be responsible for commissioning a range of specialist support services for people who are street homeless, ensuring people receive high quality support to end their homelessness. You will complete key commissioning activities, including needs analyses, business cases, and service designs, in addition to regular contract management and quality assurance practices. You will ensure services are co-produced with those who use them, that they provide value for money, and that they are delivered through trauma, gender and culturally informed approaches. You will drive the integration of services across Adult Social Care, mental and physical health, and other key partners as well as supporting commissioning activities in the Adult Pathway. This post is exempt from the Rehabilitation of Offenders Act and will require an Basic DBS. To view the Job Profile, please click HERE or copy and paste the below URL into your browser: All About You To find out more about what it is like to work at Camden, meet some of our People by visiting '<a href="http://www.camdenjobs.co.uk/our-stories" target="_blank">www.camdenjobs.co.uk/our-stories</a>'. We're looking for someone who brings both innovation and collaboration to their work, and is motivated by the opportunity to improve services for people experiencing street homelessness. You'll be confident leading commissioning exercises-from designing service specifications and analysing impact, to monitoring contracts and driving improvements. You'll understand how to assure quality through audits and reviews, and you'll be passionate about involving service users in shaping the support they receive. You'll have a strong grasp of safeguarding, homelessness legislation, and commissioning practices, and be able to apply this knowledge in a strategic and integrated way. Working across services and systems, you'll help align rough sleeping provision with Camden's wider aims, building partnerships and leading change. You'll be comfortable managing multiple projects at pace, mobilising short-term initiatives, and working to tight deadlines. Whether you're negotiating with providers, responding to FOIs, or briefing senior leaders, you'll communicate clearly and confidently, always with attention to detail and a focus on outcomes. This role also involves close collaboration with colleagues across Procurement, Legal, Finance and other departments, and occasional operational support alongside the Rough Sleeping Manager. You'll also contribute to commissioning across the wider Adult Pathway when needed. What We Offer At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme. Visit '<a href="http://www.camdenjobs.co.uk/staff-benefits" target="_blank">www.camdenjobs.co.uk/staff-benefits</a>' for more details. Inclusion and Diversity We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do. To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias. Asking for Adjustments Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at <a href="mailto:resourcing@camden.gov.uk" target="_blank">resourcing@camden.gov.uk</a> or post to 5 Pancras Square, London, N1C 4AG.

The role This role: Housing Advisor known internally as a "Customer Transitions Advisor" Salary: £39,841 - £41,938 (Dependent upon experience) Contract Basis: 12 Month FTC based on a 37.5hr week "Please be aware that this position is based fully on-site, with no opportunity for hybrid working. Applicants must hold a full UK driving licence and have access to their own transport, as these are essential requirements for the role." Here at MTVH our customers are at the heart of all we do and as a Customer Transitions Advisor based within our Special Projects team you will be responsible for liaising with our customers at Pennine and Mendip House to support them with moving out of their homes on a permanent basis. The CTA will ensure that customers are kept well informed throughout the project, working alongside them to ensure the process of moving home is as smooth as possible whilst considering the needs of the customer. It will be essential for us to provide a quality service for all our customers at Pennine and Mendip House, showing empathy and compassion will be key to delivering this project successfully for our customers and MTVH. The CTA role will be based at our office in Mendip House, Edmonton, given the nature of the project its key for us to have a real presence within the community. Key Responsibilities and Outcomes<ul><li>Leads on communications with customers relating to having to move on a permanent basis, keeping them engaged and informed throughout the project.</li><li>Ensuring that we understand the needs and requirements of customers to enable a smooth transition to their new home.</li><li>Act as the key contact with Customer Services and other Directorates to understand the needs of the customer.</li><li>Contribute to internal and external communications with customers and colleagues in the form of digital and hard copy options.</li><li>Produce weekly updates for each site you are supervising.</li><li>Produce regular updates to customers living in the blocks under your control, on at least a monthly basis.</li><li>Use systems and information to quickly develop an understanding of the diverse needs and vulnerabilities of individual residents living in each block within the project.</li><li>Taking ownership of customers complaints and enquiries; responding to them in a timely manner and in line with policies.</li><li>Track, log and monitor all customer communication.</li><li>Liaise closely with the Contractors and other departments, to ensure smooth clear communication lines.</li><li>Support the Project team to achieve the overall objectives of the project.</li><li>Assist the Customer Experience Manger to continuously review and improve current processes to improve service delivery and customer satisfaction.</li><li>Proactively ensure that all data is uploaded to systems, to create an effective overview of the project and our customers.</li><li>Conduct viewings of empty properties (in any location) with new customers and complete new tenancy sign ups</li><li>Manage operational budgets to ensure that we remain within the agreed figures c.£60m.Ensure procurement is undertaken in line with corporate policies for services such as removals.</li><li>Ensure all payments remain in line with Delegated Authority.</li><li>When required work unsociable hours to attend evening meeting with customers, also willing to travel within region / across regions</li></ul>Personal Competencies Skills / Experience / Knowledge<ul><li>Empathy with the values and ethos of the organisation</li><li>Flexible approach to work</li><li>Self-motivation with a positive attitude and the ability to work on own initiative</li><li>Strong commitment to safeguarding vulnerable customers</li><li>Confident and experienced collaborator</li><li>Housing Management best practice</li><li>Knowledge of project management</li><li>Strong communication and presentation skills</li><li>Good understanding of tenancy and decant process</li><li>Knowledge of income processes, benefits systems and arrears management</li><li>Ability to maintain attention to detail in a busy environment</li><li>Experience of providing a high level of customer service</li><li>Natural problem-solving skills</li><li>Strong ICT capability, EXCEL, WORD etc</li><li>Proven prioritisation skills</li><li>Considerable independent travel is required to fully meet the responsibilities of this role</li><li>Experienced Team Worker</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service, once an offer of employment is made and renewed on a 3 yearly basis. The cost of the check will be included as part of the companies onboarding process. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing Advisor

Help us prevent homelessness and make a real difference in Croydon Croydon is one of London's largest and most diverse boroughs. With a thriving community and a growing demand for housing services, we are committed to supporting residents in crisis and providing sustainable housing solutions. We're looking for a passionate and proactive Homeless Intervention and Prevention Officer to join our dedicated Housing Needs Service. You will play a vital role in preventing homelessness, supporting vulnerable households, and delivering positive housing outcomes for Croydon's residents. What you'll be doing: <ul> <li> Acting as the first point of contact for residents at risk of homelessness. </li> <li> Providing tailored housing advice, support, and sustainable solutions to prevent homelessness. </li> <li> Developing personalised housing plans and working with multiple agencies to deliver long-term results. </li> <li> Carrying out homelessness assessments and making legally sound decisions under housing legislation. </li> <li> Using innovative tools and prevention funds to help residents stay in their homes. </li> <li> Collaborating with internal teams, landlords, and external partners to provide effective housing pathways. </li> </ul>About you: We are looking for someone with: Strong knowledge of homelessness legislation, prevention initiatives, and housing law. Experience in housing, homelessness prevention, or a related customer-focused service. The ability to manage complex caseloads in a fast-paced, target-driven environment. Excellent negotiation, problem-solving, and communication skills. Ability to support residents in challenging situations. Why join us We are passionate about our staff and in return we will provide a rewarding career with a commitment to investing in you. <ul> <li> Inclusive Culture: Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. </li> <li> Career Development: We invest in our staff and support their development. </li> <li> Generous Benefits Package: Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. </li> <li> Family Friendly provisions: Generous maternity leave and family leave provisions </li> <li> Work Life Balance: Options for flexible and agile working options in line with service demand </li> <li> Make a Difference: Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon relationships matter and we are about strong partnerships and working together to make lasting positive change </li> </ul>View our full range of Staff Benefits - Croydon Jobs Careers To view the role profile click here Application Closing Date: 2nd September Assessment Centres: Week Commencing 16th September Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Homelessness Intervention and Prevention Officers - Grade 9 (£42,060 to £43,680)

If anything in regards to your sensitive information has changed, please ensure you update this on your iPal account. This supports us in monitoring and improving our diversity and representation across the business. Title: Supported Housing Officer Contract Type: Permanent, 35 hours per week Grade: 7 Location: Stratford, London or Trafford, Manchester London Salary: Starting salary £35,951 per annum Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.pdf Closing date for completed applications: 22nd August 2025 at 11:59pm An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services primarily for our customers aged 55 and over. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of six schemes across the Medway in Kent and the London Boroughs of Bexley and Richmond providing frontline housing management for our vulnerable customers. You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies. You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. To be successful in the role you will have: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of Health and safety requirements in relation to property management</li> <li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology.</li> <li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li> <li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others.</li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us!

Supported Housing Officer

Salary: £37,965 to £44,286 per annum Location: Corsica Street, London Hours: 36 hours per week Contract Type: Permanent We're looking for two confident, customer focused Neighbourhood Response Officers to carry out neighbourhood management of properties in the local North London regions. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here or please visit our website or click 'apply. Closing Date: Sunday 24th August 2025 at midnight This is a hybrid role with a base location at our office in London. Applicants must be able to travel across regions as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.

Neighbourhood Response Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Job summary You will be the Community Engagement Officer, covering the Borough of Sefton to support our Smokefree Sefton service. You will be expected to lead on community engagement and drive awareness of the service through our promotions, social media and engagement activities. You will be expected to increase referrals into the service by promoting community engagement and building long-lasting relationships with local partners and other varied stakeholders. This will involve being responsible for developing and maintaining strong, positive and long-lasting relationships with a wide range of stakeholder groups, including but not limited to leisure services, the voluntary, community, faith and social enterprises (VCFSE) sector, and community services as well as GP practices and childrens services. Main duties of the job The main duties and responsibilities of this role include supporting the effective promotion and development of the Smokefree Sefton service through community engagement, partnership building, and contributing to service delivery. You will implement the ABL Community Engagement Strategy and contribute to the Communications Plan, with support from the communications team. Building and maintaining strong relationships with local services and partners will be key to raising awareness, generating referrals, and exploring opportunities for co-production. You will collaborate with Project Leads and operational teams to support referral activity and identify new referral routes, as well as represent the service at local meetings and events, occasionally delivering presentations to groups. Using data, feedback, and engagement insights, you will input into service development, maintain the partnership database, and provide regular engagement updates during team meetings and in reports. The role also involves supporting communications efforts, such as public events, training sessions, and social media activities, with occasional evening or weekend availability as needed. Additionally, you will work flexibly across the Smokefree Sefton team, including supporting service delivery when required About us ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders. Job description Job responsibilities You will be a motivated, passionate, organised and proactive communicator, with experience of working in a community setting. ABL take a strengths-focused, asset-based approach to community delivery, looking to innovate and partner, not replicate existing delivery. The role will require dynamic working which embraces the vision and values we wish to establish for the IWS supporting people to achieve healthy lifestyles. No two days will be the same in this varied and flexible role. If you are as comfortable spending a day with the team as you are working independently and confidently with new people and are highly organised this could be the job for you. This is a demanding job, but you will not be on your own. ABLs highly experienced and friendly multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the Service forward. Main Duties and responsibilities: This position supports the effective promotion and development of the Smokefree Sefton service through community engagement, partnership building, and contribution to service delivery. Implement the ABL Community Engagement Strategy and contribute to the Communications Plan with support from the communications team. Build and maintain relationships with local services and partners to raise awareness, generate referrals, and explore co-production opportunities. Collaborate with Project Leads and operational teams to support referral activity and identify new referral routes. Represent the service at local meetings and events, occasionally presenting to groups. Input into service development using data, feedback, and engagement insight. Maintain the partnership database and provide regular engagement updates in team meetings and reports. Support communications efforts such as public events, training sessions, and social media, with some evening or weekend availability as needed. Work flexibly across the Smokefree Sefton team, including support with service delivery if required. Please note that we do not offer visa sponsorship; all applicants must have the right to work in the UK at the time of application. Standard Information Information Governance Employees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2018. The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation. The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000 The postholder must comply with ABLs policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards. Health &amp; Safety Compliance with the Health &amp; Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Safeguarding is Everyones Business ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies / procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them. Smoke Free ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities. Training The postholder must attend any training that is identified as mandatory to their role. The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder. Equality, Diversity &amp; Human Rights It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights. Job description Job responsibilities You will be a motivated, passionate, organised and proactive communicator, with experience of working in a community setting. ABL take a strengths-focused, asset-based approach to community delivery, looking to innovate and partner, not replicate existing delivery. The role will require dynamic working which embraces the vision and values we wish to establish for the IWS supporting people to achieve healthy lifestyles. No two days will be the same in this varied and flexible role. If you are as comfortable spending a day with the team as you are working independently and confidently with new people and are highly organised this could be the job for you. This is a demanding job, but you will not be on your own. ABLs highly experienced and friendly multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance and Business Development are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the Service forward. Main Duties and responsibilities: This position supports the effective promotion and development of the Smokefree Sefton service through community engagement, partnership building, and contribution to service delivery. Implement the ABL Community Engagement Strategy and contribute to the Communications Plan with support from the communications team. Build and maintain relationships with local services and partners to raise awareness, generate referrals, and explore co-production opportunities. Collaborate with Project Leads and operational teams to support referral activity and identify new referral routes. Represent the service at local meetings and events, occasionally presenting to groups. Input into service development using data, feedback, and engagement insight. Maintain the partnership database and provide regular engagement updates in team meetings and reports. Support communications efforts such as public events, training sessions, and social media, with some evening or weekend availability as needed. Work flexibly across the Smokefree Sefton team, including support with service delivery if required. Please note that we do not offer visa sponsorship; all applicants must have the right to work in the UK at the time of application. Standard Information Information Governance Employees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2018. The postholder must not; either during the course of their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation. The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000 The postholder must comply with ABLs policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards. Health &amp; Safety Compliance with the Health &amp; Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Safeguarding is Everyones Business ABL has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies / procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them. Smoke Free ABL is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities. Training The postholder must attend any training that is identified as mandatory to their role. The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder. Equality, Diversity &amp; Human Rights It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights. Person Specification Qualifications Essential <ul> <li>Degree and/or equivalent experience community healthcare, community development, or Business development.</li> </ul> Desirable <ul> <li>CIMSPA (previously REPS) qualified Level 2 Gym instructor/Group exercise award or equivalent.</li> </ul> Experience Essential <ul> <li>At least 3 years experience in community setting. </li> <li>Experience of working in a health care environment. </li> <li>Demonstrable experience of partnership working. </li> <li>Demonstrable experience of speaking to large groups.</li> </ul> Desirable <ul> <li>Experience in a leadership role. </li> <li>Previous experience of delivering training programmes. </li> <li>Experience of delivering focus groups. </li> <li>Experience of public speaking. </li> <li>Experience of partnership working/collaborating with various different organisations.</li> </ul>Person Specification Qualifications Essential <ul> <li>Degree and/or equivalent experience community healthcare, community development, or Business development.</li> </ul> Desirable <ul> <li>CIMSPA (previously REPS) qualified Level 2 Gym instructor/Group exercise award or equivalent.</li> </ul> Experience Essential <ul> <li>At least 3 years experience in community setting. </li> <li>Experience of working in a health care environment. </li> <li>Demonstrable experience of partnership working. </li> <li>Demonstrable experience of speaking to large groups.</li> </ul> Desirable <ul> <li>Experience in a leadership role. </li> <li>Previous experience of delivering training programmes. </li> <li>Experience of delivering focus groups. </li> <li>Experience of public speaking. </li> <li>Experience of partnership working/collaborating with various different organisations.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name ABL Health Ltd Address Burlington House, Crosby Road North Waterloo Sefton L22 0PJ Employer's website

Community Engagement Officer

Scheme Manager - Young People's Housing Service Watford Full time (37.5 hours) - £33,054 per annum Empowering Young Lives in a Supportive Environment Are you passionate about making a difference in the lives of young people? Do you have the leadership skills to manage a dynamic team and deliver trauma-informed, person-centred support? If so, we'd love to hear from you. Hightown Housing Association is seeking a compassionate and proactiveScheme Manager to lead two supported housing services for young people aged 16-24 in Watford. Our services are designed to provide safe, welcoming environments that foster resilience, independence, and positive change for young people. Key Responsibilities: <ul><li> Empowerment and Support : Lead a team to deliver high-quality, trauma-informed support tailored to individual needs. </li><li> Team Leadership : Manage Youth Support Workers and Night Supervisors, overseeing recruitment, induction, supervision, and development. </li><li> Operational Management : Coordinate rotas, manage budgets, ensure health &amp; safety compliance, and maintain service quality. </li><li> Collaboration : Work closely with external agencies, families, and professionals to support young people's aspirations and wellbeing. </li><li> Safeguarding &amp; Compliance : Ensure adherence to safeguarding policies, fire safety, and GDPR regulations. </li></ul> What We're Looking For: <ul><li> Experience supporting young people with complex needs, including trauma, youth violence, exploitation, and substance misuse. </li><li> Strong leadership and mentoring skills. </li><li> Knowledge of safeguarding, risk management, and professional boundaries. </li><li> Ability to manage challenging behaviour and promote independence. </li><li> Excellent communication, organisational, and IT skills. </li><li> A full UK driving licence and access to a vehicle. </li></ul> The Benefits: <ul><li> £33,054 per annum for a 37.5-hour week </li><li> 33 days annual leave (including bank holidays), rising to 35 with service </li><li> Monthly attendance bonus and annual performance bonus </li><li> Workplace pension and life assurance (3x salary) </li><li> Refer-a-friend scheme (£130 bonus) </li><li> Paid DBS and mileage reimbursement </li><li> Ongoing professional development and support </li><li> Friendly and inclusive team environment </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

You We're looking for a Housing Support Worker to join our small and friendly team in Brentwood. The right candidate will be passionate about supporting people, preferably socially excluded young people in a residential setting. You will have specific experience in one area of support work, i.e. skills training, drug dependency, work with offenders, etc., and hold a qualification in housing, youth work or similar. If you are self motivated, strive for excellence and able to provide opportunities and experiences where residents are able to learn and develop life skills in a safe, accepting environment, we'd love to hear from you. Us Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Full time Permanent</li><li>Working Pattern: Full time 8am to 4pm and 2pm to 10pm Monday- Friday</li><li>The Job Description and Person Specification can be found here: Housing Support Worker Brentwood.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker

The Vacancy Resident Liaison Officer London Borough of Ealing 5-Year Programme Kitchen &amp; Bathroom Replacement Programme £6.7M Annual Contract ¦ ~600 Replacements Per Year ♀️ Join WPS in partnership with Ealing Council Are you a people person with a passion for community engagement? Do you thrive in a role where communication and empathy make a real difference? WPS, working alongside London Borough of Ealing, is looking for an experienced, enthusiastic Resident Liaison Officer to support residents throughout a major home improvement programme. This is a fantastic opportunity to be part of a long-term initiative that enhances lives and homes across the borough. Your Role <ul> <li>Be the friendly face and trusted contact for residents.</li> <li>Communicate clearly and compassionately about upcoming works.</li> <li>Coordinate access arrangements and ensure residents are aware of work schedules.</li> <li>Collaborate with WPS site teams and Ealing council staff.</li> <li>Attend resident meetings and engagement events.</li> <li>Keep accurate records and feedback logs.</li></ul>What You Bring <ul> <li>Warm, approachable personality.</li> <li>Strong communication skills with diverse communities.</li> <li>Computer literacy - confident using email, spreadsheets, and basic reporting tools.</li> <li>Experience in housing, customer service, or construction liaison (preferred).</li> <li>Organised, reliable, and proactive mindset.</li></ul>What We Offer <ul> <li>A meaningful role improving homes and lives.</li> <li>Supportive team culture, working alongside other Resident Liaison Officers, Site Managers and Project Managers.</li> <li>Career development opportunities.</li> <li>Competitive salary + benefits.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Salary Range: £28,000 - £30,000 gross per annum, including car allowance, a fuel card is provided on top Contract type: Full-time, fixed-term 12-month contract Location: Watford, and surrounding areas (Northwest London) up to Stevenage We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. In this role, you will be supporting a live project that requires coverage across North and Northwest London up to Stevenage and the surrounding areas. Regular travel within this region is expected, so access to your own vehicle is essential. You will be the main point of contact between the project team and residents, taking the lead in resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. Introduction At Lewisham Council, we believe in building on potential. As a Home Ownership Officer, your ability to proactively manage a variety of Major Works programmes and home ownership functions within procedural &amp; legislative deadlines could have a real impact on people's lives. We aim to provide a better experience and more opportunities for residents, communities, and the dedicated people who join our growing team. What's the role? As a Home Ownership Officer, you will be responsible for providing a high quality, customer focused and responsive service to Lewisham Council's leaseholders. If successful, the main duties of your role will be to: <ul> <li>Consult with our leaseholders under statutory and non-statutory consultation. Issuing Section 20 Notices and associated bills while keeping robust records of each contract.</li> <li>Build good working relationships with the local Tenant and Residents' Associations.</li> <li>Respond to correspondence and complaints and provide drafts for member's enquiries and take legal action as necessary. Attend Court and out of hours meetings as required.</li> <li>Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases and carry out home / estate visits / inspections in a lone working capacity as required.</li></ul>What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans </li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for Working flexibility and someone who has excellent customer service skills. An eye for accuracy and attention to detail. You will be keen to resolve enquiries and have good collaboration skills liaising with residents and other areas of the business. You are proactive and have experience of managing leasehold issues as well as having great people skills. Location The job is based in Laurence House, 1 Catford Road, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. Special conditions <ul> <li>The job is subject to a Basic DBS check</li></ul>The recruitment process is anonymous, and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed. For an informal discussion about this job, please contact Lynn Seymour - email: <a href="mailto:HOS@lewisham.gov.uk" target="_blank">HOS@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be if we agree to match a current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Home Ownership Officer

London Borough of Hammersmith &amp; Fulham Salary: £92,775 - £108,258 Closing date: Monday 25 August, 23:59Shape the future of private housing in one of London’s most ambitious boroughs.Hammersmith &amp; Fulham is a borough of ambition, innovation, and inclusion. With the private rented sector now the largest form of housing in the borough, surpassing both homeownership and social housing, we are committed to ensuring that all residents, regardless of tenure, have access to safe, sustainable, and affordable homes.We are now seeking a dynamic and visionary Assistant Director, Housing Standards to lead our work in transforming the private rented sector and driving up housing standards across the borough.This is a strategic leadership role at the heart of our housing and regulatory services. You will be responsible for improving housing standards across all tenures, including council-owned homes, housing association properties, and the private rented sector, ensuring that every resident lives in a home that is safe, well-maintained, and fit for purpose.As the Council’s lead adviser on housing standards, you will lead the delivery of our new Private Rented Sector Policy. Focused on working collaboratively with residents and landlords, raising standards of quality, maintenance, and safety, driving robust and effective enforcement, building a more inclusive and accessible PRS and oversee licensing, regulation, and enforcement functions.You will work across departments in a matrix structure to influence and enable delivery and represent the borough at sub-regional, regional, and national levels, shaping housing policy and best practice.We’re looking for a strategic, experienced, and passionate leader who can inspire and lead high-performing teams in a complex, fast-paced environment. You will navigate political and stakeholder landscapes with confidence and credibility and drive service improvement and innovation with residents at the heart of delivery.Championing high standards and regulatory excellence across all housing tenures, &nbsp;bringing deep knowledge of housing regulation, enforcement, and policy, and a proven track record of delivering impactful change in housing or related services.For more information on this fantastic opportunity, please visit <a href="http://www.faerfield.co.uk/lbhf" target="_blank">www.faerfield.co.uk/lbhf</a>. To speak to one of our retained consultants, please contact Sean Anderson (<a href="mailto:sanderson@faerfield.co.uk" target="_blank">sanderson@faerfield.co.uk</a>) or Dawn Faulkner (<a href="mailto:dfaulkner@faerfield.co.uk" target="_blank">dfaulkner@faerfield.co.uk</a>) or call 0121 312 3755.

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