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Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

£18,850 pa for 17.5 hours a week (FTE £37,700 pa)10am-1.30pm, Monday to Friday&nbsp;12 Month Fixed Term Contract&nbsp;South East London – Hybrid Working&nbsp;Your typical day will start with you proactively monitoring and managing new accounts to ensure our new homeowners receive a warm welcome along with the support they needed to meet their payment obligations from the outset. Later, you could negotiate a repayment plan, or work with colleagues to resolve a disputed account.&nbsp;As a Homeownership Collections Officer, you’ll be responsible for a dedicated patch, playing a crucial role in supporting your homeowners to meet their financial obligations and providing wellbeing advice when needed. With a particular focus on managing arrears, you’ll work with shared owners, leaseholders, freeholders, and equity loan borrowers to ensure they feel supported in managing their accounts.You will:<ul><li>Be responsible for collecting arrears and general account management of shared ownership, leasehold, freehold and equity loan accounts.</li><li>Monitor and manage new customer accounts to provide early support, ensuring that our residents avoid falling into arrears.</li><li>Place accounts in dispute, when necessary, actively monitor progress, and collaborate with other teams to resolve disputes promptly.</li><li>Negotiate and administer repayment agreements.</li></ul>You'll manage the legal process for arrears recovery from start to finish, including issuing legal notices and attending court as required. You thrive in a targeted role and are enthusiastic about achieving your KPIs. With a results-driven mindset, you’ll embrace challenges and stay focused on meeting operational and customer service targets to drive down arrears.You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and are first-rate at building meaningful relationships across the business to enable creative solutions to issues. You’ll need to be in the office a minimum of two days per week.Your role covers all aspects of income management – from managing arrears and account monitoring to ensuring legal compliance and representing Peabody in legal proceedings. If you’re creative in problem-solving, energised by helping residents, and committed to delivering excellent service, we want to hear from you.You will work 17.5 hours per week.&nbsp; To be successful in this role, you’re:<ul><li>Experienced in arrears management for leasehold accounts.</li><li>An excellent communicator able to demonstrate your negotiation skills.</li><li>Committed to representing Peabody by demonstrating first-class customer service, supporting residents with compassion and efficiency.</li><li>Resilient, proactive, and flexible, with a can-do approach to challenges.</li><li>Organised, capable of managing a diverse caseload and meeting deadlines.</li><li>Enthusiastic about working in a targeted environment, with a proven track record of meeting or exceeding KPIs.</li><li>A motivated self-starter who’s able to continue delivering whilst under blended working conditions.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays&nbsp; </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Closing date: 25th March 2025.&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer

Homeownership Collections Officer

Could You Be a Support Worker for Women Experiencing Homelessness? Are you passionate about supporting women who have experienced trauma and homelessness? At Peabody, we live by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. If these values resonate with you, we'd love you to join our dedicated team. Who We Support Our Islington-based service provides a safe and nurturing environment for women who have faced multiple disadvantages, including domestic abuse, homelessness, and trauma. Your role will be to offer compassionate, person-centred support, empowering them to rebuild their confidence and work towards independent living. About the Role You will be based at our nine-bedroom supported housing scheme in Islington, close to Highbury and Islington station. You'll build trusting relationships with the women we support, helping them regain stability and move forward in their lives. You will: <ul> <li>Manage a caseload of residents, meeting with them weekly to discuss goals and progress.</li> <li>Support customers to access housing and navigate the housing benefits available to them.</li> <li>Ensure residents feel safe and secure in their living environment.</li> <li>Carry out risk assessments and health and safety checks.</li> <li>Work within trauma-informed and safeguarding frameworks to provide the best possible support.</li></ul>This is an all-women's service, and therefore, this role is open to female applicants only (Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies). Working Hours This role requires flexibility, with shifts that include mornings, afternoons, evenings, and some weekends. What We're Looking For We're seeking a compassionate and proactive individual who can: <ul> <li>Engage effectively with women who have experienced trauma and homelessness.</li> <li>Build trusting relationships through empathetic, non-judgmental communication.</li> <li>Confidently use IT systems, including Microsoft Office (Outlook, Word, Excel, Teams).</li> <li>Manage complex situations, de-escalate conflicts, and provide constructive support.</li> <li>Work both independently and as part of a team.</li> <li>Demonstrate a strong understanding of safeguarding and trauma-informed care.</li></ul>Essential Experience <ul> <li>Experience supporting vulnerable adults, particularly those facing homelessness, domestic abuse, or mental health challenges.</li> <li>Knowledge of the housing sector, benefits system, and safeguarding frameworks is desirable but not essential.</li></ul>Additional Details <ul> <li>This role requires an Enhanced DBS check.</li> <li>You must have the right to work in the UK, as Peabody does not offer visa sponsorship.</li></ul>Why Join Us? At Peabody, we recognise the dedication and compassion of our team. That's why we offer: <ul> <li>Up to 25 days' annual leave plus bank holidays.</li> <li>Flexible benefits, including healthcare, dental, and critical illness cover.</li> <li>4x life assurance.</li> <li>Professional development opportunities, including apprenticeships and qualifications.</li> <li>Two paid volunteering days annually.</li> <li>Family-friendly policies and up to 10% pension contribution matched 1:1.</li></ul>Ready to Apply? If you're looking for a role where you can truly make a difference in the lives of women experiencing homelessness, click 'Apply Now' to submit your CV and a short statement on why you're the right fit. For questions, contact Julie-Ann, Talent Specialist, at Julie-Ann.O'<a href="mailto:Malley@peabody.org.uk" target="_blank">Malley@peabody.org.uk</a>. Interview dates: Week commencing 24 and 31 March. We can't wait to hear from you!

Housing Support Worker

<ul><li>Function: Housing Services</li><li>Seniority: Manager</li><li>Salary: £45518 - £45518 (per-annum)</li><li>Reference: CAE417</li><li>Location: London</li><li>Type: Permanent</li><li>Closing Date: 14-03-2025</li></ul> Senior Neighbourhoods OfficerLocation: LondonSalary: £45,518Duration: PermanentGreenacre are pleased to be supporting a social housing organisation, based in London with their recruitment of a Senior Neighbourhoods Officer, to lead a small team to deliver effective housing management, oversee serious ASB cases, and support tenancy and estate management.What will you do in the role?<ul><li>To manage the Neighbourhood Officers ensuring the effective delivery of neighbourhood services and excellent customer service to residents in our general needs rented accommodation.</li><li>To maintain high delivery standards in relation to tenancy and estate management ensuring compliance.</li><li>To support the Neighbourhood Manager in ensuring there are clear policies, procedures and working practices in place to enable service delivery and which recognise good practice.</li><li>To be the lead officer for managing and taking action on serious cases of anti-social behaviour (ASB) and internal ASB expert providing support to the wider organisation.</li><li>To enforce tenancy agreements and take necessary action where tenants breach their agreements in line with our policies and procedures including the preparation and of legal documentation and attendance at court.</li></ul>Who would excel in this role?<ul><li>Experience of managing a small team</li><li>Extensive experience of effectively managing ASB in line with good practice.</li><li>Experience, knowledge and understanding of good practice in housing management, tenancy management and tenancy sustainability.</li><li>Experience of carrying out inspections and delivering good estate management practices including health and safety compliance.</li></ul>To discuss this role in more depth, please phone Emma Carroll on 07736 161979.This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.

Senior Neighbourhood Officer

You We are looking for a Housing Support Worker to join our Housing team in Romford. You will assist in the day to day running of the hostel to meet clients' needs through a high-quality service which enables individuals to address their support needs as well as any behavioural issues. The right candidate will be responsible for effectively managing a caseload that provides constructive guidance to clients through dynamic support planning, as well as oversee individual rent accounts to minimise the risk of arrears and loss of accommodation. The role also includes the delivery of individual and group activities that provide opportunities and experiences where service users are able to learn and develop life skills in a safe, accepting environment. The ultimate aim is for service users to be in a position of being able to hold down full-time employment and maintain their own tenancy to enable a positive move-on. If you are able to conduct yourself in a professional manner, have the skills to manage a tenancy caseload with minimal supervision and have good knowledge of current and future benefits arrangements, you just may be the person we are looking for. US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive Programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need, and have successfully adapted to the needs of the communities in which we're based on a number of occasions. Our staff are dedicated to making other people's lives better through the services we provide, and live our Values to Be MORE - Motivated, Open, Respectful, Empowered - so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Hours: 37.5 hours per week</li><li>Work Pattern: Monday to Friday, shifts vary 8am-4pm &amp; 2pm-10pm including Bank Holidays and weekends every 7 weeks.</li><li>Contract Type: Permanent</li><li>The Job Description and Person Specification can be found here: Housing Support Worker.pdf</li></ul>YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. We don't accept CVs or Resumes as applications. You are required to download the application form to complete and re upload to the system for the Recruiting Manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to an Enhanced Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and we are committed to Equal Opportunities. Therefore we value the importance of diversity and positively welcome applicants from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics, within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Our Client is looking for Housing support officers in Brent Cricklewood NW2 Job Description: Monday to Friday 9:00 AM to 5:00 PM ONGOING Our client is looking for 3 Housing support officers with the Experience in completing support plans, risk assessments and identifying risks. knowledge of universal credits, housing benefits and evictions would be a benefit but, training can be provided. the job will be in the vicinity of the area of NW2 so this require to travel to the clients resident. ideal to have the transport and will pay mileage. if you dont have transport, client will provide you oyster for traveling to the site one and after another. if you are confident that you are the right candidate, Send CV for immediate consideration, this opportunity has an immediate start readily available. or call 01708 763 200 to discuss this opportunity Mango Solutions are acting as the employment agency on behalf of our client

Housing support officers

Our Client is looking for Housing support officers in Brent Cricklewood NW2 Job Description: Monday to Friday 9:00 AM to 5:00 PM ONGOING Our client is looking for 3 Housing support officers with the Experience in completing support plans, risk assessments and identifying risks. knowledge of universal credits, housing benefits and evictions would be a benefit but, training can be provided. the job will be in the vicinity of the area of NW2 so this require to travel to the clients resident. ideal to have the transport and will pay mileage. if you dont have transport, client will provide you oyster for traveling to the site one and after another. if you are confident that you are the right candidate, Send CV for immediate consideration, this opportunity has an immediate start readily available. or call (phone number removed) to discuss this opportunity Mango Solutions are acting as the employment agency on behalf of our client

7 Community and customer services Jobs in London, UK