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<h3>About Easy Housing Association</h3>Founded in 2004, EHA became a registered charity in 2006 and a Registered Social Landlord (RSL) in 2011. We provide high-quality housing and tenancy support across the Midlands and London, helping individuals build stability, independence, and brighter futures.We are a values-led, tenant-focused organisation committed to excellence in housing management, compliance, property standards, and ethical governance. At EHA, we treat tenants, staff, and partners with integrity, fairness, and respect.<h3>We’re hiring: Chief Executive Officer (CEO)</h3>Easy Housing Association (EHA) is seeking an experienced Chief Executive Officer or senior housing executive to lead the organisation through its next phase of growth and transformation.Working closely with the Board of Directors, you will provide strategic leadership across housing management, property compliance, tenancy support, and overall operational performance. This is a pivotal role for a values-driven leader who is passionate about tenant engagement, community impact, and high-quality housing services.You’ll be responsible for:Setting and delivering EHA’s strategic vision and organisational directionEnsuring safe, compliant, and well-managed homes and servicesLeading governance, regulatory compliance, and risk managementOverseeing financial sustainability and value for moneyChampioning tenant voice, service excellence, and community wellbeingInspiring and developing teams while building strong external partnershipsThis role is ideal for someone with senior leadership experience in social housing, RSLs or charitable organisations, who is ready to make a meaningful impact.<h3>Key Responsibilities</h3>Leadership &amp; StrategyShape and implement EHA’s strategic vision in partnership with the BoardInspire a culture of accountability, integrity, and continuous improvementEnsure the organisation responds effectively to local housing needsGovernance &amp; RegulationSupport the Board in delivering strong, effective governanceEnsure compliance with RSH, Charity Commission and statutory obligationsProvide clear, timely, and transparent reportingFinance &amp; Risk ManagementOversee financial health, budget planning, and value-for-money deliveryIdentify, monitor, and mitigate organisational risksMaintain robust internal controls, audit processes, and financial governanceOperations &amp; Service DeliveryLead housing management, maintenance, and tenancy support servicesEnsure properties are safe, well-maintained and compliantChampion continuous improvement, tenant engagement and service excellencePeople &amp; CultureMotivate, develop and support staff in line with EHA valuesPromote equality, diversity, inclusion, and staff wellbeingEncourage professional development and ethical leadershipExternal RelationsAct as EHA’s public representative and advocateBuild strong relationships with regulators, local authorities, funders and partnersStrengthen EHA’s reputation in the housing sector and communities served<h3>Person Specification</h3>Essential:5+ years’ senior leadership experience in social housing, RSLs, or charitable organisationsStrong understanding of housing regulation, governance, and financial managementProven record of leading organisations through change and achieving outcomesExcellent strategic, communication, and stakeholder-management skillsCommitment to tenant-focused, ethical and professional leadershipDesirable:Experience with RSH or Charity Commission complianceKnowledge of safeguarding, health &amp; safety and regulatory frameworksExperience delivering service transformation or organisational improvementCIH qualification or commitment to CIH professional development

Easy Housing Association

AHS, a distinguished real estate company, is in search of a highly skilled and experienced Head Butler (House Manager) to lead our team in providing exceptional service and management of exclusive properties. In this pivotal role, you will be responsible for the comprehensive oversight of household operations, ensuring that all functions run smoothly while delivering exemplary service to our esteemed clientele. Your expertise will help create a warm, welcoming environment for residents and guests alike. Responsibilities <ul><ol> <li>Household Management:</li> <ul> <li>Supervise and manage household staff, including hiring, training, and scheduling.</li> <li>Oversee the maintenance and upkeep of the property, ensuring it is always in pristine condition.</li> <li>Manage household budgets and expenses, including tracking and reporting.</li> <li>Coordinate with external service providers (e.g., cleaners, maintenance workers).</li> </ul> <li>Personal Assistance:</li> <ul> <li>Provide personalized service to the principals, anticipating their needs and preferences.</li> <li>Assist with wardrobe management, including packing and unpacking for travel.</li> <li>Handle personal errands and tasks as required.</li> </ul> <li>Travel Coordination:</li> <ul> <li>Plan and organize travel itineraries, including flights, accommodations, and transportation.</li> <li>Ensure all travel arrangements are seamless and meet the principals' expectations.</li> <li>Accompany the principals on trips, providing support and ensuring their comfort.</li> </ul> <li>Event Planning:</li> <ul> <li>Organize and manage private events and gatherings, including coordinating with vendors and staff.</li> <li>Ensure events run smoothly and meet the principals' standards.</li> </ul> <li>Security and Confidentiality:</li> <ul> <li>Maintain the highest level of confidentiality and discretion in all matters.</li> <li>Ensure the security of the household and principals, including managing security systems and protocols.</li> </ul> </ol></ul>Requirements <ul> <li>Proven experience as a Head Butler, House Manager, or in a similar high-level household management role</li> <li>In-depth knowledge of service etiquette, household management, and maintenance tasks</li> <li>Strong leadership and team management skills</li> <li>Exceptional organizational and multitasking abilities</li> <li>Excellent communication and interpersonal skills, with a focus on customer service</li> <li>Flexibility to work irregular hours, including weekends and holidays</li> <li>Proficiency with household management software and technology</li> <li>Valid driver's license</li> </ul>

House Manager

Job Description Independent Living Carer - Extra Care Housing Service - Provider Services, ASCH Salary: Grade 4 (£30,717 - £31,611 - For a full-time position of 36 hours per week) Hours: Varying contract hours available, up to a maximum of 36 hours per week Contract: Permanent The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will be front facing and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans. The role will involve front-line hands-on care &amp; support delivery, to include the provision of personal care, medication management, meal and nutrition management, domestic support and social value work, keeping the resident at the centre of all approaches. The role will also demand administration tasks such as logging and documenting, completing reports and access to IT platforms for the purpose of training. About You We are looking for a confident and proactive individuals, who also have; <ul><li>Good working experience in a CQC registered service</li><li>Good working experience in the delivery of care and support to adults with varying and complex needs</li><li>A good understanding of Safeguarding practices and risk mitigation in terms of adult social care</li><li>Experience of working as a team</li><li>Excellent communication skills to include good writing skills</li><li>Must hold a L2 In Adult Social Care.</li><li>Ability to commit to a regular working pattern of shifts which may include evenings, weekends and bank holidays.</li></ul>Location of Post Toldene Court - 106 Tollers Lane, Coulsdon. CR5 1BD The Selection Process We are following a Value-based approach to the recruitment of the Independent Living Carer posts within the extra care housing service. This will allow us to identify strengths in applicants through observing values and behaviours. The selection process will be conducted over a half day session, based at the extra care location. Candidates will be taken through several tasks, involving interview questions, and some task-based activities, which will include interaction with the residents. Link to the full job description can be found here

Independent Living Carer - Toldene

Job Description The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will be front facing and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans. The role will involve front-line hands-on care &amp; support delivery, to include the provision of personal care, medication management, meal and nutrition management, domestic support and social value work, keeping the resident at the centre of all approaches. The role will also demand administration tasks such as logging and documenting, completing reports and access to IT platforms for the purpose of training. About You We are looking for a confident and proactive individuals, who also have; <ul><li>Good working experience in a CQC registered service</li><li>Good working experience in the delivery of care and support to adults with varying and complex needs</li><li>A good understanding of Safeguarding practices and risk mitigation in terms of adult social care</li><li>Experience of working as a team</li><li>Excellent communication skills to include good writing skills</li><li>Must hold a L2 In Adult Social Care.</li><li>Ability to commit to a regular working pattern of shifts which may include evenings, weekends and bank holidays.</li></ul>Location of Post Freeman Court - 94 Stanford Road, Norbury. London. SW16 4QR The Selection Process We are following a Value-based approach to the recruitment of the Independent Living Carer posts within the extra care housing service. This will allow us to identify strengths in applicants through observing values and behaviours. The selection process will be conducted over a half day session, based at the extra care location. Candidates will be taken through several tasks, involving interview questions, and some task-based activities, which will include interaction with the residents. Link to the full job description can be found here

Independent Living Carer - Freeman

Job Description Independent Living Carer - Extra Care Housing Service - Provider Services, ASCH Salary: Grade 4 (£30,717 - £31,611 - For a full-time position of 36 hours per week) Hours: Varying contract hours available, up to a maximum of 36 hours per week Contract: Permanent The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will be front facing and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans. The role will involve front-line hands-on care &amp; support delivery, to include the provision of personal care, medication management, meal and nutrition management, domestic support and social value work, keeping the resident at the centre of all approaches. The role will also demand administration tasks such as logging and documenting, completing reports and access to IT platforms for the purpose of training. About You We are looking for a confident and proactive individuals, who also have; <ul><li>Good working experience in a CQC registered service</li><li>Good working experience in the delivery of care and support to adults with varying and complex needs</li><li>A good understanding of Safeguarding practices and risk mitigation in terms of adult social care</li><li>Experience of working as a team</li><li>Excellent communication skills to include good writing skills</li><li>Must hold a L2 In Adult Social Care.</li><li>Ability to commit to a regular working pattern of shifts which may include evenings, weekends and bank holidays.</li></ul>Location of Post: Southsea Court - 1-41 Eastney Road, Croydon. CR0 3TB The Selection Process We are following a Value-based approach to the recruitment of the Independent Living Carer posts within the extra care housing service. This will allow us to identify strengths in applicants through observing values and behaviours. The selection process will be conducted over a half day session, based at the extra care location. Candidates will be taken through several tasks, involving interview questions, and some task-based activities, which will include interaction with the residents. Link to the full job description can be found here

Independent Living Carer - Southsea

Job Description The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will serve as direct support to the registered manager and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans, and to support the best outcomes through partnership working across adult social care and health The role will offer a combination of front-line hands-on care &amp; support delivery, and office-based administration to support the evidence-based model of working. The Location We are looking for 2 Senior Independent Living Carers to be based at different locations: <ol><li>Brookhurst Court - 190 Selhurst Road, South Norwood. SE25 6XX (x1 posts)</li><li>Freeman Court - 94 Stanford Road, Norbury. SW16 4QR (x1 posts)</li></ol> It is important that applicants clearly identify their preferred location as part of their supporting statement. About You We are looking for a confident and proactive individual, who also has; <ul><li>Good working knowledge of a CQC registered service</li><li>Knowledge and understanding of legislation and regulations relevant to this role.</li><li>Ability to prioritise own workload in a fast-paced environment, with multiple deadlines.</li><li>Experience of team leadership</li><li>Excellent communication skills</li><li>Good command of Microsoft Office Tools and online resources</li><li>Must hold a L3 In Adult Social Care.</li><li>Must be able to commit to a regular shift pattern which will include evenings and weekends.</li></ul>Please see Role Profile for further information (click here) **IMPORTANT - Please include your preferred location as part of the supporting statement**

Senior Independent Living Carer

Job Description Independent Living Carer - Extra Care Housing Service - Provider Services, ASCH Salary: Grade 4 (£30,717 - £31,611 - For a full-time position of 36 hours per week) Hours: Varying contract hours available, up to a maximum of 36 hours per week Contract: Permanent The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will be front facing and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans. The role will involve front-line hands-on care &amp; support delivery, to include the provision of personal care, medication management, meal and nutrition management, domestic support and social value work, keeping the resident at the centre of all approaches. The role will also demand administration tasks such as logging and documenting, completing reports and access to IT platforms for the purpose of training. About You We are looking for a confident and proactive individuals, who also have; <ul><li>Good working experience in a CQC registered service</li><li>Good working experience in the delivery of care and support to adults with varying and complex needs</li><li>A good understanding of Safeguarding practices and risk mitigation in terms of adult social care</li><li>Experience of working as a team</li><li>Excellent communication skills to include good writing skills</li><li>Must hold a L2 In Adult Social Care.</li><li>Ability to commit to a regular working pattern of shifts which may include evenings, weekends and bank holidays.</li></ul>Location of Post Brookhurst Court - 190 Selhurst Road, South Norwood. SE25 6XX The Selection Process We are following a Value-based approach to the recruitment of the Independent Living Carer posts within the extra care housing service. This will allow us to identify strengths in applicants through observing values and behaviours. The selection process will be conducted over a half day session, based at the extra care location. Candidates will be taken through several tasks, involving interview questions, and some task-based activities, which will include interaction with the residents. Link to the full job description can be found here

Independent Living Carer - Brookhurst

Job Description Independent Living Carer - Extra Care Housing Service - Provider Services, ASCH Salary: Grade 4 (£30,717 - £31,611 - For a full-time position of 36 hours per week) Hours: Varying contract hours available, up to a maximum of 36 hours per week Contract: Permanent The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will be front facing and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans. The role will involve front-line hands-on care &amp; support delivery, to include the provision of personal care, medication management, meal and nutrition management, domestic support and social value work, keeping the resident at the centre of all approaches. The role will also demand administration tasks such as logging and documenting, completing reports and access to IT platforms for the purpose of training. About You We are looking for a confident and proactive individuals, who also have; <ul><li>Good working experience in a CQC registered service</li><li>Good working experience in the delivery of care and support to adults with varying and complex needs</li><li>A good understanding of Safeguarding practices and risk mitigation in terms of adult social care</li><li>Experience of working as a team</li><li>Excellent communication skills to include good writing skills</li><li>Must hold a L2 In Adult Social Care.</li><li>Ability to commit to a regular working pattern of shifts which may include evenings, weekends and bank holidays.</li></ul>Location of Post Truscott House - 14 Stanley Grove, Croydon. CR0 3QU The Selection Process We are following a Value-based approach to the recruitment of the Independent Living Carer posts within the extra care housing service. This will allow us to identify strengths in applicants through observing values and behaviours. The selection process will be conducted over a half day session, based at the extra care location. Candidates will be taken through several tasks, involving interview questions, and some task-based activities, which will include interaction with the residents. Link to the full job description can be found here

Independent Living Carer - Truscott

Job Description Independent Living Carer - Extra Care Housing Service - Provider Services, ASCH Salary: Grade 4 (£30,717 - £31,611 - For a full-time position of 36 hours per week) Hours: Varying contract hours available, up to a maximum of 36 hours per week Contract: Permanent The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will be front facing and will have a key focus on the person-centred delivery of care and support, within the constraints of agreed care plans. The role will involve front-line hands-on care &amp; support delivery, to include the provision of personal care, medication management, meal and nutrition management, domestic support and social value work, keeping the resident at the centre of all approaches. The role will also demand administration tasks such as logging and documenting, completing reports and access to IT platforms for the purpose of training. About You We are looking for a confident and proactive individuals, who also have; <ul><li>Good working experience in a CQC registered service</li><li>Good working experience in the delivery of care and support to adults with varying and complex needs</li><li>A good understanding of Safeguarding practices and risk mitigation in terms of adult social care</li><li>Experience of working as a team</li><li>Excellent communication skills to include good writing skills</li><li>Must hold a L2 In Adult Social Care.</li><li>Ability to commit to a regular working pattern of shifts which may include evenings, weekends and bank holidays.</li></ul>Location of Post Frylands Court - 24 Hutchingsons Road, New Addington. CR0 0BD The Selection Process We are following a Value-based approach to the recruitment of the Independent Living Carer posts within the extra care housing service. This will allow us to identify strengths in applicants through observing values and behaviours. The selection process will be conducted over a half day session, based at the extra care location. Candidates will be taken through several tasks, involving interview questions, and some task-based activities, which will include interaction with the residents. Link to the full job description can be found here

Independent Living Carer - Frylands

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working within our Alcohol and Non-opiate Low Intensity Team, based in Southwark. The team supports people with their or their loved ones' drug and/or alcohol issues. Where: Southwalk Hours: Full Time, 37.5h per week Full Time Salary Range: £27,861.26 - £32,002.35* Allowances: £4133.14 Inner London Weighting paid pro rata Contract Type: Fixed Term TBC *Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li> Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li> Providing screening, assessment, and recovery planning and onward referral</li><li> Reducing drug and alcohol related harm to service users and the wider community</li><li> Promoting carer, service user and community involvement</li><li> Providing advocacy for access to partnership services</li><li> Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li> Research, design and prepare subject matter and materials for groups / pods.</li><li> Deliver structured content within group settings to service users at various stages of recovery</li><li> Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users</li><li> Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc</li></ul>About you: <ul><li> Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li> Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.</li><li> Be an excellent communicator, both verbal and written with good IT skills</li><li> Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li> Have a good working knowledge of mental health interventions, services, and good practice</li><li> Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li> Ability to manage change successfully in a way that prioritises the needs of service users</li><li> Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li> Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li> 25 days holiday (+ bank holidays) rising by 1 day for each years' service -Capped at 30 days</li><li> Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li> Contributory pension scheme</li><li> Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li> A friendly and supportive team</li><li> Training, career development &amp; progression opportunities</li></ul>Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Iain Maclean | <a href="mailto:iain.maclean@cgl.org.uk" target="_blank">iain.maclean@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Description This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Salary range: £52,194 - £55,323 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time Lead, Inspire, and Make a Lasting Impact - Join Brent's Specialist Homelessness Service Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post A Leadership Opportunity to Change Lives This post focuses on leading and managing a team of officers to deliver an effective assessment and allocations service, ensuring compliance with legislation and the Council's Allocation Scheme. The Person A Passionate, Resilient and Skilled Leader We are seeking an ambitious and proactive individual who is self-motivated, has a positive attitude and thrives in a busy and challenging environment. You will also need: <ul> <li>A comprehensive knowledge of housing legislation, case law and experience in allocations.</li> <li>Proven experience in leading and managing a successful housing allocations team </li> <li>Excellent negotiation and problem-solving skills </li> <li>A people-focused approach, with a commitment to delivering an exceptional service</li> <li>Effective communication is key in this role, as well as the ability to interact confidently with the various stakeholders, be a problem solver and resilient.</li></ul>This is an excellent opportunity to step into a leadership role where your work will directly impact lives. If you are ready for a challenging yet highly rewarding career move, we want to hear from you. Apply today and be part of a team making real change happen. Why join us? We know people achieve their best when they feed valued. At Brent, you'll benefit from: <ul> <li>Up to 33 days annual leave (depending on length of service) plus bank holidays</li> <li>Excellent pension with generous employer contributions (LGPS)</li> <li>Hybrid and flexible working options available for most roles</li> <li>Supportive family-friendly policies for parent, guardians, and carers</li> <li>Health and wellbeing support, including access to eye test support and a 24/7 Employee Assistance Programme</li> <li>Financial support such as education sessions, childcare deposit loans, and season ticket loans</li> <li>Learning and development opportunities to help you grow your career</li> <li>Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure, and entertainment</li> </ul>Closing date for redeployees: Tuesday 20 January 2026 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us. Job Description

Social Housing Assessments and Lettings Team Leader

Are you passionate about making a positive impact on resident's lives? Do you have excellent communication and problem-solving skills? We are looking for a Housing Options Officer to help provide an effective and proactive homeless prevention and relief service, ensuring outstanding customer service and service delivery standards are achieved and providing a critical source of support for local people seeking help with their housing needs. The Role You will work as part of the wider Housing Services service area. This role is responsible for providing comprehensive housing information, advice, and assistance to the public in order to prevent or delay homelessness and to promote local housing options. You will also assess homeless applications advising applicants of their options and ensure they receive appropriate information and, where necessary, are signposted to other useful sources of help. Who we're looking for: <ul><li>Experience in Housing options within a local authority or Registered Provider setting. </li><li>Experience of housing advice and casework. </li><li>Experience of working with external agencies to deliver successful outcomes.</li><li>Ability to deal with complex cases through multi-agency working. </li><li>People skills with the ability to communicate well with customers, Councillors, and external agencies. </li><li>Able to interpret policy, procedures, and strategies in relation to Housing Needs. </li><li>Self-sufficient in the use of databases and MS Office products and the use of CRM (Customer Relationship Management Systems. </li><li>Able to write accurate and clear correspondence and reports. </li><li>Able to plan and prioritise when under pressure. </li><li>Ability and commitment to working with individuals and groups to problem solve and achieve positive service outcomes. </li><li>Able to innovate by both conceiving and implementing new services or improvements to existing services. </li><li>Pragmatic, creative, and flexible approach to problem solving and committed to taking initiative and achieving practical solutions. </li><li>An understanding of local government services and functions and the major issues facing local government.</li><li>Experience of working with Elected Members and of dealing with politically sensitive issues.</li></ul>What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on-site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do, and good practice is embedded in the Council's culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we would love to hear from you. If you would like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail David Wilcox at <a href="mailto:dwilcox@tandridge.gov.uk" target="_blank">dwilcox@tandridge.gov.uk</a> Local Government Reorganisation Surrey is part of the government's plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, we need to continue to provide services. When local government is reorganised, most staff will transfer to the new council on their current terms and conditions. Being part of a larger organisation may offer additional opportunities for career development and variety. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc. Find out more about what local government reorganisation means for us. Salary range <ul><li>£30,000 - £35,000 per year</li></ul>

Housing Options Officer

Salary circa £25,593 per annum plus flexible benefits of up to £1,840 per annum Woking (Hybrid) Closing on 25/01/2026 at 23:59 Enhanced DBS Check Permanent | Flexible Hours/Full Time 37 hours per week. Are you passionate about empowering individuals to live independently within Extra Care housing? Do you thrive in a customer-focused environment where collaboration and compassion are the core of everything you do? We're looking for a proactive, empathetic, and dedicated Independent Support Officer to join our Living Well Team. As an Independent Support Officer, you'll play a vital role in the day-to-day running of our Extra Care scheme, supporting residents to live independently and confidently in their own homes. You'll be a welcoming presence for day center guests and be a reliable point of contact for tenants, helping to create a warm, inclusive, and well-organised environment. Your responsibilities will include: <ul><li>Providing responsive support to residents, helping with queries and signposting to relevant services and partners.</li><li>Managing practical tasks such as taking payments, booking transport, making appointments, and handling deliveries.</li><li>Carrying out essential administrative duties, including answering phones and handsets, maintaining records, and assisting with general office operations.</li><li>Supporting the smooth running of communal areas including the café, lounge, dining room, and associated activities.</li><li>Serving daily lunches and organising special events</li><li>Creating a welcoming atmosphere for all visitors and ensuring the building remains a safe and friendly space</li><li>Support the service of daily lunches and help coordinate special events and activities.</li><li>Take responsibility for building health and safety, including fire safety procedures and reporting maintenance issues.</li><li>Ensure case notes are consistently accurate and up to date using internal systems, while also supporting a range of housing management responsibilities.</li></ul>The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. DBS Check Woking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children. As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack. English Language Requirement The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team. Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region. UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK. AI Use in Applications We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications. All submitted information-whether supported by AI or not-must accurately reflect the applicant's own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process. Who to contact for informal discussion: For an informal discussion about the role, please contact Hannah Andrews, Independent Living Team Leader on 01483749325 or email <a href="mailto:Hannah.andrews@woking.gov.uk" target="_blank">Hannah.andrews@woking.gov.uk</a> Closing Date: 25 Janaury 2026 @ 23.59 Interview Dates: 3 February 2026 Please do not submit a new application if you applied within the last six months. How to apply Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region. UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK. AI Use in Applications We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications. All submitted information-whether supported by AI or not-must accurately reflect the applicant's own skills, experience, and qualifications. Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process. Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community. Please apply online via the link provided.

Independent Living support Officer

"I genuinely look forward to going to work on a Monday - how many people can say that!" - Alex, Housing &amp; Support Officer Why not be like Alex and join us as our next Housing and Support Officer and make a difference! Do you thrive on empowering others and have the desire to support vulnerable individuals to live independently? At Transform Housing &amp; Support, we believe everyone should live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex, and the London Borough of Sutton. Come and join the Elmbridge Team and play a pivotal role in our incredible success stories, which have resulted in individuals finding stability, securing jobs, and their own homes. If you're looking for a role where every day is different and brings new opportunities to make a meaningful difference, Transform Housing &amp; Support is the place for you. Salary - £26,750 per annum plus benefits Location - Walton on Thames Full time - average 37 hrs per week on a shift basis (to be discussed at interview) What You'll Be Doing You will be joining our Elmbridge Team, a warm friendly and welcoming group, to provide a high-quality service to our clients in Walton on Thames, Molesey, Hersham, Thames Ditton, Hinchley Wood and Cobham. We currently support 65 clients with a range of needs. Our clients include individuals who are homeless, some with mental health issues, those in recovery from substance misuse, and young people. A little more about your day as a Housing &amp; Support Officer: <ul><li>Act as a keyworker to clients, helping them achieve their goals and live independently.</li><li>Family mediation and support, bringing families back together. </li><li>Working with a community of professionals to support the right outcomes. </li><li>Problem solving together and debriefs sharing our experiences and learning as a team. </li><li>Support clients with repair issues and repayment agreements for rent arrears.</li><li>Carry out room inspections, health and safety checks and making rooms homely for new residents.</li></ul>It is an exciting time to our Elmbridge Team as you'll also be involved in planning and running our extra-curricular workshops which range from sport activities such as basketball, table tennis and boxing, to relaxation sessions including yoga and meditation. We are always open to new ideas and projects, so if you have a particular talent or skill, please let us know! Why not find out more about the Elmbridge Team by watching this video. For an informal discussion about the role please email <a href="mailto:tlennon@transformhousing.org.uk" target="_blank">tlennon@transformhousing.org.uk</a> to arrange a call to discuss the post further or apply directly. What You'll Need To be successful in this role, you will need: <ul><li>Ability to develop non-judgmental professional relationships with clients. </li><li>The ability to manage your own time, delivering outcomes, meeting deadlines.</li><li>An Enhanced DBS check (to be completed by us, upon successful application).</li><li>A full valid driving licence and use of your own car for business purposes.</li></ul>Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. How we'll set you up for success We want to make sure you have the skills and knowledge to be great in your role. So when you join us, you will complete a tailored induction programme which will include a combination of online training, in person training, and shadowing. Plus, after two years, you will have the opportunity to undertake a relevant extended training course, whether that be a college course, Open university degree or professional qualification. Why work at Transform Transform is a place where everyone is valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: <ul><li>28 days annual leave per annum, plus bank holidays (pro rata for part time) </li><li>An additional 1 day (pro rata) per annum wellbeing day </li><li>A defined contribution pension scheme </li><li>Interest-free staff loans </li><li>The opportunity to buy or sell up to five days annual leave per holiday year </li><li>Life assurance cover </li></ul>What's Next At Transform, we're all about celebrating diversity because we know it's key to our success. We're committed to being inclusive, so if you're passionate about what you do and share our values, we want to hear from you! If you need any adjustments during the application or selection process, please let us know, and we'll be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out.

Housing & Support Officer

We're looking for a Community Manager with a strong understanding of social media best practice, a genuine passion for content, and the confidence to manage client accounts and projects end to end. You'll sit within our Social Partner team, playing a central role in the day-to-day management of social communities while also contributing to content delivery, planning, and performance. Working closely with our Creative, Production, and Performance teams, you'll help ensure our clients' social channels are active, engaging, and consistently high quality. This is a client-facing role with responsibility for the smooth running of social accounts and projects. You'll be deeply involved in community interaction and sentiment, while also supporting content creation, campaign delivery, and reporting. The role offers exposure across a wide section of the agency and presents a strong opportunity to learn, develop, and make a visible impact. Core Responsibilities Own the day-to-day management of social channels, ensuring communities are well cared for, brand-safe, and aligned with client objectives. Lead community management, including proactive and reactive engagement, comment moderation, sentiment tracking, and identifying opportunities to feed insights back into content and strategy. Monitor conversations and cultural moments, flagging risks and opportunities in real time. Deliver social content assets such as monthly content calendars and content projects, working closely with creative and specialist teams. Manage content scheduling using tools such as Sprout Social and native platform tools, ensuring accuracy, timing, and consistency across channels. Support content capture, including reactive formats such as TikTok. Support the end-to-end running of social projects, managing timelines, deliverables, and multiple workstreams with strong attention to detail Collaborate with a wide range of internal teams to ensure work is delivered on time and resourced appropriately Act as a reliable, organised point of contact within client accounts Contribute to ideation and brainstorming, particularly informed by community insight and platform trends Support and write clear, actionable briefs, translating client needs into practical creative and social outputs Report on content and community performance, gathering learnings, benchmarking metrics, and identifying actionable insights Share performance updates with clients and internal teams, helping shape future content and engagement approaches Support the Social Partner team with campaign planning, proposals, social audits, and analysis when required Requirements Must-Haves <ul><li>Knowledge of social best practice across key platforms including Meta, TikTok, YouTube, LinkedIn and Pinterest </li><li>Deep understanding of how comments, DMs, replies, and trends work across platforms</li><li>Ability to adapt tone of voice per brand</li></ul><ul><li>Excellent project management skills, strong attention to detail, and ability to take ownership over projects and deadlines </li></ul><ul><li>Understanding of what makes great social content, and awareness of trends and developments in the social space </li></ul><ul><li>A creative mindset and confidence expressing ideas </li></ul><ul><li>A collaborative attitude, ability to build relationships, and experience working with creative teams </li></ul><ul><li>Professional client etiquette across email, calls and face-to-face </li></ul><ul><li>Ability to develop strong client-facing plans and reports </li></ul><ul><li>Previous experience in a social media or content-related marketing role </li></ul>Nice-to-Haves <ul><li>Knowledge of additional social platforms such as Reddit, Discord, Twitch, etc. </li></ul><ul><li>Previous experience in an agency environment, or if not experience of managing multiple stakeholders and being adaptable to changing priorities </li></ul><ul><li>Experience working with social media management tools </li></ul><ul><li>Awareness of paid social media </li></ul><ul><li>Experience of working with influencers </li></ul><ul><li>Awareness or involvement in creation of lo-fi Reels/TikToks </li></ul>This is a hybrid role, based in our London office 1-2 days per week. You must be available to attend client meetings and events in London and beyond on a regular basis. Benefits <ul> <li>Named in Campaign Magazine's Best Places to Work 7 years running </li> <li>Remote working predominantly - 2 day in the office per week</li> <li>Private Healthcare &amp; Life Insurance, 25 Days+ Holiday, Team Minibreaks in the UK and abroad, Regular Socials</li> <li>Culture: Open, Engaged &amp; Inspirational Culture</li> </ul>

Community Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Resident Liaison Officer

Overview At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Havering service. If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Romford, Havering Working Hours: 37.5 hours per week Full time Salary Range: £27,861.26 - £32,002.35* per annum plus Allowance: £2195.72 Outer London Waiting Allowance Contract Type: Fixed term until 31/03/2027 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by substance use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substance use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Mohammed Juned | <a href="mailto:mohammed.juned@cgl.org.uk" target="_blank">mohammed.juned@cgl.org.uk</a> | 07867375526 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary Range: £28,810 - £30,000 gross per annum, car allowance and a fuel card are provided on top Contract type: Full-time Location: Hersham and surrounding areas We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents. Your responsibilities will include: <ul><li>Communicate with residents to organise property visits</li><li>Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done</li><li>Be the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty</li><li>Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines</li><li>Handle complaints patiently and efficiently </li><li>Keep project trackers updated in line with the program of works </li></ul>Do you have what it takes? <ul><li>Driving licence and access to your own vehicle (essential)</li><li>A customer-focused mindset</li><li>Comfortable using Microsoft Office and IT systems</li><li>Strong problem-solving and complaint-handling skills</li><li>Excellent verbal and written communication</li><li>Reliable, punctual, and well-organised</li><li>Able to prioritise, multitask, and adapt to changing deadlines</li></ul>Desirable qualifications but not essential: <ul><li>Health &amp; Safety Awareness</li><li>First Aid qualification</li></ul>Why work with us? Here are some of the brilliant benefits you could get as a Resident Liaison Officer: <ul><li>23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)</li><li>Up to £2,000 reward for successful recommendationsas part of our referral scheme</li><li>Significant savings on daily shopping through our benefits portal</li><li>A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year</li><li>A supportive culture and a great team with exceptional talent and experience</li><li>Trained Mental Health First Aiders support</li><li>Annual training budget so you can focus on your personal and professional development and much more...</li></ul>About us: At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. Specialising in planned maintenance and refurbishments within the social housing sector, we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together! Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector. If you are driven, reliable, and aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.

The Vacancy House Manager - Retirement Living Location: Beeson House estate in Rickmansworth, Hertfordshire Hours: 30 hours per week (Monday to Friday, all year round) Salary: £22,557.60 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Beeson House, Rickmansworth, Hertfordshire Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GP1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

Job Description We have an exciting opportunity for a Homeowner Services Officer to join our team in Central London. This is a full time permanent role. About the role: As a Homeowner Services Officer, you will deliver an excellent customer-focused service to homeowners, in accordance with the terms of contracts and performance standards agreed by Guinness. We are looking for a highly motivated individual to provide a customer-focused, high-quality, legally compliant lease management service to a portfolio of leasehold, shared ownership and freehold customers. You will manage key processes casework, including but not limited to Section 20, lease enforcement, Fire Risk assessment actions and alteration requests. Coordinate actions cross-functionally as required and in line with agreed policies and procedures. In this role, you will also provide subject-matter expertise across the organisation, including interpretation of leases, rights, responsibilities, service charge provisions (including recoverability and any VFM risks), and support cross-functional working. What we are looking for: As a customer-focused organisation, we place equal importance on how we deliver our services as well as what we deliver. We are seeking candidates who have proven customer service experience delivering positive outcomes for customers and achieving high levels of customer satisfaction. You will also be able to demonstrate: <ul><li>Proven ability to manage a varied workload, meeting performance targets.</li><li>Ability to develop processes and systems according to changing needs</li><li>Good attention to detail, and application of critical thinking to identify and resolve risks.</li><li>Excellent organisational and team working skills - ability to prioritise tasks and handle changing priorities.</li><li>Excellent oral and written communications</li></ul>Desirable: <ul><li> Proven experience of managing residential leasehold and shared ownership homes</li><li>Relevant sector experience </li></ul>The advertised salary includes a £4000 Local Job Supplement If you are interested in joining us and would like to apply for this role, please apply with a CV and covering letter, detailing how you meet the essential criteria. TJTGP REEDTGP

Homeowner Services Officer

Scheme Manager - Stainton Court Are you passionate about creating opportunities for individuals with learning disabilities to live fulfilling lives? Hightown Housing Association have an exciting opportunity for a dedicated and inspiring Scheme Manager to join us at Stainton Court. Stainton Court provides supported living services that enable people to live independently and feel valued and included within their community. What We Are Looking For <ul><li>Leadership Excellence: Strong leadership skills with the ability to guide, empower, and motivate your team to achieve their best.</li><li>Experience: Previous experience in a similar role, delivering high-quality health or social care to adults with learning disabilities.</li><li>Communication: Exceptional communication skills to build respectful and positive relationships with a wide range of individuals.</li></ul>As a Scheme Manager, you will: <ul><li>Lead and collaborate with a committed team, offering guidance and compassionate support to individuals with learning disabilities.</li><li>Oversee the service rota, ensuring consistent cover for all shifts, including weekends when required.</li><li>Manage recruitment and induction of new staff, fostering an inclusive and supportive working environment where everyone feels valued.</li></ul>Requirements <ul><li>Previous experience in a supported living environment</li><li>A full UK driving licence and access to a vehicle are essential for this role.</li><li>Local area knowledge a bonus</li></ul>Why Join Us? <ul><li>Be part of a collaborative and supportive team.</li><li>Make a meaningful difference in the lives of the people we support</li><li>Access opportunities for professional growth and development.</li></ul>The Benefits In return for your dedication, we offer a generous benefits package, including: <ul><li>£26,442 per annum for a 30-hour week contract.</li><li>33 days annual leave per year (including bank holidays), rising to 35 days with service. (Pro Rata)</li><li>Annual bonus based on satisfactory performance.</li><li>Monthly attendance bonus on top of your basic salary.</li><li>Blue Light Card - Access to discounts for national and local retailers.</li><li>Commitment to health and wellbeing through the Five Ways to Wellbeing.</li><li>Ongoing professional development and support to help you thrive.</li><li>Workplace pension scheme and life assurance of three times your annual salary.</li><li>Employee assistance helpline.</li></ul>If you are a compassionate leader who values compassion and inclusion we would love to hear from you. Apply now to join the Hightown Housing Association family and help us continue to provide exceptional care to the people we support. Please note that we will be shortlisting and interviewing candidates on an ongoing basis, and therefore we may close the vacancy early. Interested applicants are encouraged to apply as soon as possible to ensure they are considered. Appointment to this position will be subject to satisfactory right to work, enhanced DBS, and references. We are proud to be an Equal Opportunities and Disability Confident Employer.

Scheme Manager

About the Borough Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work. We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living. About the Service and Team The Housing Supply Team works collaboratively with other internal and external departments to achieve the best possible outcomes for our residents. You will be part of a supportive and friendly team. We work in a flexible way to meet the challenge of providing homes for those in need. You will join other Housing Supply Officers, Procurement and Compliance Officers, an Accommodation Payments Officer and the team manager. About the Role and Our Ideal Candidate The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. The role will therefore undertake <ul><li>Procuring competitively priced emergency, temporary and settled accommodation, across a range of schemes and providers within the private sector housing market</li><li>Negotiating rents to procure and retain homes in the most cost effective way, whilst operating in a highly competitive market</li><li>Supporting projects to improve the supply of homes and reduce the cost of accommodation for homeless people </li><li>Delivering a high quality service to private sector landlords, homeless households and other households accommodated under a range of private sector letting schemes provided by the service </li><li>Supporting the Team Manager by contributing to the overall development of the service </li></ul>Our Offer to You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include: <ul><li>A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.</li><li>Enhanced Maternity, Paternity, shared parental, adoption and dependents leave</li><li>Three volunteering days per year in Kingston</li><li>Hybrid working (dependent on the role)</li><li>Flexible and agile working arrangements using Google Chromebooks</li><li>Learning and development portal offering a range of courses</li><li>Discounts on a range of local shops, restaurants, gyms and leisure centres</li><li>Interest free season ticket loans</li><li>Local Government Pension Scheme</li><li>Bicycle loan facilities and cycle to work scheme</li><li>Zip car scheme</li><li>Confidential health &amp; wellbeing and counselling support</li></ul>Application Process Apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please refer to the requirements outlined in the job profile when completing your application and check your CV details have been uploaded correctly in the relevant sections. We understand and recognise the benefits of using Artificial Intelligence (AI) in the workplace and are embracing AI where appropriate, to boost our productivity and streamline how we deliver our Council services efficiently; to provide the best possible outcomes for our residents and communities. However, we reserve the right to reject applications where it is apparent that AI-generated content has been used in isolation and without personalised responses. At Kingston we value authenticity and are looking for individuals who can clearly demonstrate their own skills, experience and motivation for the role that they are applying for and embrace and demonstrate our STAR values. Here at Kingston we have core values of Transparency and this is to be demonstrated during the application process and completion of the supporting statement and will be further tested at interview and selection stage for those who progress forward. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. As part of our award winning Diversity Programme we anonymise all applications received to reduce conscious and unconscious bias enabling every application to be reviewed on the knowledge, skills and experience shown in your application. We encourage our interview panels to be as diverse as possible (age, cultural, neurodiverse etc.) to reduce bias where possible. We are fully committed to removing barriers and enhancing the diversity of our workforce. Additional Information We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups. To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract. The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis. Salary range <ul><li>£33,987 - £42,060 per year</li></ul>

Housing Supply Officer

Job Description About the Role Would you like to become part of our Estates team as an Estate Assistant and support us in delivering an excellent service to our residents? This is a valuable opportunity for anyone who is a customer-focused team player. We are pleased to offer a new position for an Estate Assistant to join our dedicated Estates team, serving the London area on a full-time, permanent basis. The role involves working 35 hours per week, from Monday to Friday. In this role, you will provide high-quality grounds maintenance, gardening, and cleaning services across a varied portfolio of sites. Your responsibilities will include caring for lawns, shrubs, and plants, removing refuse, and maintaining internal communal areas in accordance with agreed standards, specifications, and timelines. As the representative of Guinness onsite, you will foster positive relationships with customers, contractors, and colleagues. You will ensure access is maintained, report repairs, fly tipping, graffiti, and raise any safeguarding concerns. What We Are Looking For We are a customer-first organisation, and we believe that the manner in which we work is equally important as the outcomes we deliver. We are seeking an individual who brings both practical experience in estate maintenance and a proactive, service-oriented approach. You will be expected to demonstrate: <ul> <li>Proven experience in grounds maintenance across a range of sites and garden types</li> <li>Strong understanding of lawn, shrub, and plant care</li> <li>A history of delivering excellent customer service</li> <li>Physical capability to carry out tasks safely and effectively</li> <li>Ability to work independently as well as collaboratively within a team</li> <li>Knowledge of Health and Safety regulations, including COSHH and PPE</li> <li>A full UK driving licence</li></ul>Desirable Qualifications Although not essential, the following qualifications would be advantageous: <ul> <li>NVQ Level 2 in Horticulture or equivalent (RHS, City &amp; Guilds, HND)</li> <li>PA1 and PA6 NPTC Certificates</li></ul>To apply, please review the Role Profile and submit your application along with a CV in either Word or PDF format. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash Plan Fixed term 6 months, full time (37.5 hpw), Mon-Fri 9-5 Harlow, Essex We can't offer a CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts What you'll do <ul><li>Working with our Independent Living over 55 customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies whilst ensuring that we are health and safety compliant.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li></ul>Why join us You'll join Carol and Julie, along with our 11 Housing Management Coordinators in the wider team, we're super passionate about what we do! Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds.</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>Flexible working hours between 9am and 5pm Mon-Friday</li><li>Based at our service in Harlow you'll spend your time ensuring the building is safety compliant, repairs are reported and completed, supporting customers via welfare calls and rent queries and arrears.</li><li>Able to use technology for keeping Health &amp; Safety files up to date, making benefit claims and doing tenancy signs ups.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li> 34 days leave, rising to 39 (this includes bank holidays and a 'me' day). </li><li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li><li> Instant pay access with Stream </li><li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li><li> Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. Central Supported Portfolio 701

Housing Management Coordinator

Scheme Manager Salary: £33,054 per annum + monthly attendance bonus Hours: 37.5 per week Location: Broxbourne Contract: Permanent Lead a team that changes lives. Are you passionate about creating opportunities for people experiencing homelessness to rebuild their lives? Do you have the leadership skills to empower a team and foster a positive, supportive environment? At Hightown, we are looking for a dedicated Scheme Manager to oversee our supported housing scheme in Broxbourne, providing accommodation for up to 20 single homeless individuals. About the Scheme Our approach is person-centred and focused on helping individuals move forward with confidence. Whether it's securing a new home, accessing vital resources, or improving wellbeing, you will play a key role in creating a safe, welcoming space where people feel valued and respected. What You Will Be Doing As Scheme Manager, you will: Lead and motivate a committed team to deliver high-quality support Ensure residents can access and maintain safe, secure housing Promote a positive workplace culture where everyone feels included and supported Work collaboratively with colleagues and external partners to achieve the best outcomes What We Are Looking For You will bring: An understanding of the challenges faced by homeless individuals Experience in a similar role Strong leadership and supervisory experience Confident IT and administrative skills A full UK Driving Licence If you're someone who cares deeply about making a difference and creating opportunities for others, we would love to hear from you. Why Join Hightown? We value our people and offer a generous benefits package, including: <ul><li>33 days annual leave (including bank holidays), rising to 35 with service</li><li>Annual performance bonus &amp; monthly attendance bonus</li><li>Comprehensive wellbeing support through the Five Ways to Wellbeing</li><li>Ongoing training and development to help you grow and thrive</li><li>Workplace pension &amp; life assurance (3x annual salary)</li></ul>At Hightown, we put people first. We are committed to building inclusive teams that deliver outstanding compassionate care to empower the lives of the people we support. We are proud to be an Equal Opportunities &amp; Disability Confident Employer. Ready to lead a team and make a lasting impact? Apply today and start your journey with Hightown. Salary range <ul><li>£33,054 per year</li></ul>

54 Community and customer services Jobs in London, UK