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Competitive Salary&nbsp;Our VacancyAs Head of Governance and Compliance, you’ll lead the delivery of governance and company secretarial services across the Peabody Group. You’ll work closely with non-executive board and committee members, senior leaders and colleagues to ensure governance is effective, compliant, and future-ready.You’ll oversee the Governance and Compliance team, building a culture of excellence while driving improvements in systems, processes, and compliance. Acting as deputy to the Director of Governance and Compliance, you’ll also support the Group Secretary on complex matters, making a direct impact on how we deliver good governance across the organisation.What you'll need<ul><li>Qualified or part qualified company secretary, or equivalent qualification, and/or demonstrable relevant experience within the housing sector</li><li>Strong, up-to-date, professional knowledge of the legal, regulatory, and policy frameworks in which housing associations operate.</li><li>Proven management experience in building a high-performing team, demonstrating credibility, personal drive, and ambition to make a difference.</li><li>Demonstrable experience in supporting Boards and Executives with their responsibilities in governance and compliance with legal and regulatory requirements.</li></ul>You’ll need to be in the office for a minimum of 2 days per week.Why Join Us?When you join Peabody, you’re joining a team guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applying: Closing date: 13 October 2025We may close this advert before the advertised closing date, depending on the number of quality applications received.PLEASE NOTE:&nbsp;As an employer, Peabody does not provide sponsorship as a licensed UK employer.

Peabody

Head of Governance and Compliance

Your typical day will see you welcoming visitors, arranging and undertaking viewings, ensuring the sales office and show home are properly equipped and that promotional material is available and up to date. You’ll monitor and maintain the site CRM database and regularly contact prospective purchasers and ascertain their level of interest.As a Sales Executive, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll provide an effective sales operation, maximising sales and progressing them through to completion, whilst delivering high standards of service at all times. You’ll be a brand ambassador, responsible for selling on site all sales products which comprise of Outright Sale, Shared Ownership, London Living Rent. You’ll liaise with Agents, Site, Development Delivery and third parties including Contractors, Solicitors and Mortgage Advisors to ensure all information is provided correctly to achieve sales &amp; revenue targets.&nbsp;You’re a people person who is motivated to achieve targets and deliver high standards of service at all times. You’ll enjoy working closely with the Sales Manager to input into sales strategies and maintaining and increasing sales through their implementation and you’ll enjoy working within a high-energy team.&nbsp;Your role covers all aspects of Sales – everything from hitting new build homes sales targets and progressing all enquiries.&nbsp;You’ll have a good eye for detail, ensuring full compliance with all regulatory, statutory and internal requirements to minimise risk to the business and its stakeholders.&nbsp;If you’re passionate about sales, adaptable and open to learning about new products and procedures, we want to hear from you.Please note, this is a two year fixed term contract.&nbsp;To be successful in this role, you’re:<ul><li>experienced in working within a new build sales environment, preferably with experience of shared ownership </li><li>knowledgeable of the property market and sales processes and legislation</li><li>experienced in achieving and exceeding annual sales targets including reservation, exchange, and revenue targets</li><li>experienced in delivering excellent customer service with strong&nbsp;interpersonal&nbsp;and organisation skills</li><li>confident in using CRM (Client Relationship Management) systems and be able to manipulate data into different presentation styles </li><li>be able to self-manage a site independently four days a week and be flexible to be on other sites as and when required&nbsp;</li></ul>This role is subject to a Basic DBS check and will require some travel to head office and other developments on occasionHere are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year  </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal  </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply?&nbsp;Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role.If you have any questions about this role, please email Talent Specialist, Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>&nbsp;Interviews will be taking place on the 2nd of October 2025&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Sales Executive

<h2>Our Vacancy</h2>Your typical day could start by meeting residents and local community partners at Hugh Cubitt Centre, helping to align priorities and strengthen local relationships. Later, you might attend a partnership roundtable with Islington Council or prepare a funding proposal with Peabody's social value and fundraising teams to support projects in Kings Cross and Holloway Park.What you’ll doYou’ll play a central role in shaping and delivering place-based community investment plans that are rooted in resident priorities and built on strong partnerships. Working collaboratively with neighbourhood managers, local voluntary sector organisations, and residents, you’ll turn insights into action and create measurable social impact across Peabody’s Islington communities.You’re a connector and a changemaker. With a strategic mindset and strong facilitation skills, you build trust, drive momentum, and navigate complexity with confidence. You enjoy working in the heart of communities, with a passion for social justice and a clear focus on outcomes.If you’re ambitious, values-driven, and ready to make a difference, we want to hear from you.What you’ll need<ul><li>Passionate about tackling inequality and strengthening communities.</li><li>An autonomous, resilient self-starter who is accountable for your projects and their impact.</li><li>A creative and confident project manager who meets deadlines and adapts to change.</li><li>Skilled at working with residents and partners to co-create solutions that matter.</li><li>A collaborative decision-maker who brings others along with you.</li><li>Comfortable navigating complexity and aligning diverse interests.</li><li>A strong communicator who uses data, insight, and relationships to influence and deliver.</li><li>Demonstrated success in partnership working with tangible results.</li><li>Experience delivering impactful community programmes and managing budgets.</li><li>Examples of listening to residents and turning insight into action.</li><li>Excellent relationship management and facilitation skills.</li><li>High levels of literacy and numeracy, and the ability to prepare quality written materials.</li><li>Experience in community development, youth work, health and wellbeing, or related fields.</li><li>Familiarity with Islington’s voluntary and community sector (desirable but not essential).</li></ul>Why Join Us?When you join Peabody,&nbsp;you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.&nbsp;What We Offer&nbsp;<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year </li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li><li>The opportunity to broaden your skills and enhance your professional development</li></ul>Please read before applying:This role requires an Enhanced DBS check. If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews: Monday 27th and Thursday 30th October – in person at Hugh Cubitt CentreEarly applications are encouraged as we reserve the right to close the advertisement earlier than stated should we receive a good number of high quality applications&nbsp;You must be eligible to work in the UK to apply for this vacancy. Peabody is not able to offer Visa sponsorship.Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms &amp; Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms &amp; Conditions.&nbsp;Additionally, if you move to a Peabody role on a secondment basis, your Terms &amp; Conditions will not change.

Community Investment Lead Islington

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272*Previous applicants should not apply*Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 31st October 2025Interview date: 19th November 2025<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online. If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/322401/documents/765419" target="_blank">Housing Policy and Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

As a&nbsp;Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide. No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need. What You’ll Do You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution -analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information. What You’ll Need<ul><li>Commitment to delivering first-class customer service</li><li>Experience working with and managing service charges</li><li>Experience managing the reconciliation and budgeting process</li><li>Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice</li><li>A professional qualification such as CIH or IRPM (desirable)</li></ul>This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.Why Join Us? When you join Peabody, you’re joining a team guided by our values,&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying:&nbsp; If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CVand a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Interviews will be taking place throughout the live advert, as we have multiple vacancies available. They’ll take place in person -so we encourage you to apply as soon as possible.We reserve the right to close this advert early if we receive a high volume of suitable applications. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Service Charge Specialist

Neighbourhood Manager Location: Staines Type: Fixed Term 9 month Contract,Full Time (35 hours a week, Monday -Friday) Salary: £34,800 - £36,631 DBS Level: Enhanced Weare looking for an energetic individual that can join our team as a NeighbourhoodManager to carry out tenancy management on our estates, regular estateinspections, tenancy audits and ensure that accurate records are maintained andactions are taken to deal with issues. Key Responsibilities * Complete regular estate inspections, ensure accurate records are maintainedand actions are taken to deal with any issues. * Ensure buildings and building systems are maintained in accordance withStatutory obligations and Fire Safety requirements * Work in partnership with internal departments and external contractors onmaintenance activities that will ensure building safety is not compromised * Actively engage with residents regarding upkeep and maintenance of buildingsafety measures in the property. * Encourage, support and, where appropriate enforce residents and members oftheir home towards good housekeeping and fire safety practices * Work collaboratively to develop, implement, and update the building residentengagement strategy in compliance with regulation. * Be responsible for managing decants where required from end to end ensuringproactive customer contacts and costs are managed effectively. * Manage tenancies in accordance with policies, procedures, and key performancetargets, particularly in relation to Anti-Social Behaviour, neighbour disputes,safeguarding, hoarding and tenancy breaches and taking enforcement actions bothinformal and legal where and when necessary, including signposting to relevantstatutory agencies for support. * Be the point of contact to investigate and resolve tenancy management queriesfrom residents and provide advice and guidance. * To build relationships and work with both internal and external stakeholdersof A2Dominion to support residents * To attend and represent A2Dominion at court, external meetings, caseconferences, forums, and evictions as well as internal meetings relating to thebuildings, tenancies, and residents they manage. * Awareness of responsibility to challenge unacceptable behaviours or practicesand how to raise, escalate or flag risks to safety within buildings * Feedback to stakeholders regarding any performance deficiencies experiencedfrom Contractors. * Be responsible for delivering a strong financial performance by workingcollaboratively with the service charge team to ensure production of accurateand transparent service charge estimates and in-year block management. More about you * Educated to GCSE level or equivalent in Maths and English (Grades A*- C) * Good knowledge of Outlook, Word &amp; Excel * Proven experience of problem solving for residents and understanding theirneeds, including vulnerable people and community groups or in other relatedareas * Experience of delivering service to diverse customers * Excellent communication skills with the ability to communicate at all levels,including translating complex process and requirements to our vulnerablecustomers * Excellent IT skills including excel and ability to collate and analyse dataand present them in reports * Knowledge of housing law and housing management issues, welfare benefits andfinancial inclusion are preferable but not essential. * Full UK driving license and accessto own vehicle for work use About us At A2Dominion, we're more than ahousing provider. We're a not-for-profit organisation with a clear socialpurpose: to create homes and communities people love to live in. Withover 38,000 homes across London and the South East, we reinvest ourprofits into building more affordable homes and delivering services that make areal difference. We're a G15 housing association with a strong socialpurpose. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.

Neighbourhood Manager

<ul><li>Job Title: Head of Villages and Independent Living</li><li>Location: Remote, with regular travel across Hampshire, West London and Buckinghamshire.</li><li>Contract: Full-time, Permanent</li><li>Salary: £76,377.60 per annum</li><li>Role Profile: <a href="https://bit.ly/48NrjHL" target="_blank">https://bit.ly/48NrjHL</a></li></ul>About the role Our retirement villages are vibrant communities offering high-quality homes alongside facilities such as restaurants, wellbeing centres and social spaces, while our Independent Living schemes provide safe, supportive housing with a strong sense of community for people who want to live independently in later life. Together, they enable residents to enjoy choice, dignity, and connection. As a senior leader within our Housing Services team, you will have a pivotal role in shaping services, driving improvement, and ensuring our residents receive the highest levels of care and support. Key responsibilities: <ul><li>Set and maintain high standards of quality, safety, and compliance with regulatory requirements.</li><li>Lead change programmes, embed new ways of working, and promote a culture of continuous improvement.</li><li>Build effective relationships with residents, communities, and stakeholders - ensuring their voices influence service design and delivery.</li><li>Oversee budgets and resources, ensuring ancillary services (Food &amp; Beverage, wellbeing, housekeeping) are sustainable and efficient.</li><li>Work collaboratively with colleagues across Housing, Property, and Development to deliver joined-up, cost-effective solutions.</li></ul>About you: <ul><li>An experienced leader with a track record of motivating and managing dispersed teams.</li><li>Knowledge and experience of the retirement housing sector, particularly leasehold management within a regulated environment.</li><li>Strong financial and commercial skills, with the ability to balance budgets and deliver value for money.</li><li>Excellent communication and influencing skills, able to engage with a wide range of stakeholders.</li><li>A solid understanding of housing regulation, compliance, safeguarding, and health &amp; safety.</li><li>Resilient and solutions-focused, able to handle complex issues with integrity and sensitivity.</li></ul>Qualifications: <ul><li>Degree-level education or equivalent experience.</li><li>Professional housing qualification (e.g. IRPM, CIH) is desirable.</li></ul>Please note: this advert may be closed early if sufficient interest is received Anchor - a great place to work Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities. Our values Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs. Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not. Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate. A rewarding environment From health and happiness to finance and your career, we'll give you all the support you need. Health &amp; happiness <ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li><li>Access to online GP appointments</li></ul>Finance <ul><li>Pension plan - contribute between 4% and 8% and we'll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career <ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser Celebrating diversity, celebrating you Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others. We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Head of Villages and Independent Living

Job description Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £42,771 - £45,750 per annum Interview: w/c 20th October 2025 Closing Date: Sunday 5th October 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role is at the forefront of the prevention of homelessness in the borough. Officers will work with a full range of customers and scenarios but may specialise in teams providing an outreach service, or those that focus on single people or families. This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organized, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. This role is open to applicants who are graduates or have recently graduated from university. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE609 Housing Needs Officer (1) (1) (2).pdf </li> </ul>

Housing Needs Officer

Job Title: Support worker - Waking Nights Contract: Permanent Hours: 33 hours per week Salary: £23,766 per annum Location: NE London. About Outward. For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we've grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower. About the Role: We are looking for a proactive and passionate support worker (waking night) to join our dedicated team supporting young people (aged 18-21) with a range of needs, including learning disabilities, autism, mental health challenges, and complex support requirements. This role offers a unique opportunity to combine support responsibilities with service patrols and Health &amp; safety tasks. As a support worker (waking nigh), you will play a key role in empowering the people we support to live independent and fulfilling lives. You'll provide high-quality support. You will work closely with the Deputy and play an active role in ensuring our services are person-centred, well-managed, and aligned with Outward's core values of engage, enable, and empower. Your Responsibilities As a support worker (waking night), you will: • Provide the night shift on a rota basis, contributing to and working as part of the team. • Carry out patrols through the night at regular intervals, driving to every young people's scheme during each patrol and entering each building to check both residents and the building are safe. <ul> <li>Follow the night shift protocols and shift plan.</li> <li>Complete building checks at the beginning, during and end of each shift and record on the handover notes any concerns and tasks to be actioned. </li> <li>If emergency repairs arise during your shift, report to the landlord's repairs service and give access to contractors.</li> </ul>• Promote the safety and well-being of young people; responding appropriately to risk, reporting on safeguarding, accidents and incidents as per policies and procedures. <ul><li>Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.</li></ul>Requirements Essential Criteria <ul> <li>Good understanding of safeguarding and risk management in a care/support setting </li> <li>Knowledge of health and safety issues within supported housing or care environments </li> <li>Understanding of confidentiality, GDPR, and data protection principles</li> <li>Staff must have access to a smartphone capable of receiving SMS messages and installing authentication apps for secure systems access.</li> </ul>Desirable Criteria <ul> <li>NVQ Level 2 or 3 in Health and Social Care (or equivalent) </li> <li>Additional training in PBS, safeguarding, or housing-related legislation </li> </ul>The above is not an exhaustive list of requirements for the role. How to Apply If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification. There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you. Benefits We value everything our staff do for the people we support, so we provide a great benefits package: <ul> <li>25 days Annual Leave excluding Bank Holidays (pro rata for part time)</li> <li>Comprehensive Learning &amp; Development Programme</li> </ul><ul> <li>Cycle-to-Work Scheme</li> <li>Death in Service Benefit</li> <li>Health Assured - Employee Assistance Programme</li> <li>Eye care Vouchers</li> <li>Flu Jab Reimbursement</li> <li>Pension Scheme</li> <li>Purchase Additional Annual Leave</li> <li>Refer-a-Friend Scheme</li> </ul>Diversity and Safeguarding at Outward : We are committed to equal opportunities and welcome applications from all sections of the community. Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application. Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates. Outward is proud to be an accredited Living Wage Employer. This means we are committed to paying the Real Living Wage - not just the government minimum or national living wage - to our frontline Support Workers and other eligible staff. We recognise the value of the work our teams do, and we are committed to ensuring fair pay that reflects the true cost of living. The Real Living Wage is updated annually by the Living Wage Foundation, and Outward remains committed to aligning our pay accordingly. Please Note. Outward has a number of Support Worker roles across a range of services in North and East London. Support Workers may occasionally move between services depending on organisational needs.

Support Worker - Waking Nights - Young People Services - Supported Housing

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education.</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>ARLA, IRPM courses completed is desirable.</li><li>Proficiency in using property management software. Training will, however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH.</li><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.</li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment.</li><li>Detailed knowledge of Landlord/Tenant Legislation.</li><li>A strong team player but capable of working autonomously and taking ownership.</li><li>Excellent organization skills with the ability to multi task and prioritize</li><li>Excellent verbal and written communication skills.</li><li>Numerical skills necessary to complete the above activities.</li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Key Relationships <ul><li>Onsite Team Members</li></ul>

Community Manager

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - Multiple - 7138

Title: Neighbourhood Housing Lead - South West London Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: Garratt Lane office and South West London - changing to Morden Road, CR4 4DA (office due to open later this year) Patch locations (confirmed on appointment) Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday to Friday, 09:00 - 17:00 Closing Date: 29 th October 2025 - 23:00 Interview Dates - Interview will take place in person at our Garratt Lane office, SW18, every Wednesday from the 15 th October 2025. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our South West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Job Advert Chestertons Estate Agency Tenancy Coordinator / Senior Tenancy Coordinator (Renewals Department) Hours: 40 hours a week, Monday to Friday (Hybrid working after settling in period) Location: Tower Bridge Salary: £26,000-£31,000 DOE + 5% commission We are looking for an exceptional Coordinator to contribute to the smooth and safe running of the department and assist the team in effectively executing administrative aspects of new deals, change of sharer, renewals and tenancy terminations in order to maximise the efficiency of the Tenancy Services department. Main Duties: • Responsible for the drafting of tenancy deal documentation. • Preparation of tenancy agreements within specified time frame • Dealing with basic / standard client and tenant queries. • Referring complex negotiation queries promptly to the relevant negotiator/Tenancy • Notifying team leader / head of tenancy services of any negotiation or compliance issues • Executing tenancy agreements upon instruction from Tenancy Progression Coordinator • Regular review of lettings processes to ensure these are followed at all times • Awareness and application of non-standard tenancy processes: third party deposit payer, landlord own deposits, landlord own agreement, deed of assignment etc • Monitoring of right to rent documentation and ensuring time limited visas are recorded for re-checks • Manage Non-Managed Right to Rent re-checks process Attributes: • Proactive, highly motivated and confident • Strong organisational and time management skills • Ability to work as part of a team with tenancy services team and also branches • Good working knowledge of lettings and tenancy legislation and contract requirements About The Company Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business. Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings &amp; Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

Tenancy Coordinator

An exciting opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The post We're looking for passionate, resilient individuals to join our specialist service, helping families and pregnant people facing homelessness. In this fast-paced and dynamic role, you will: Assess the circumstances and needs of households facing homelessness Identify practical and sustainable housing solutions Work collaboratively with partners to prevent and relieve homelessness You'll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days. This is a front-line role where you will be expected to work from our office in Wembley depending on the rota. You will also be able to work from home on some days in the week. Knowledge and experience of working in the homelessness sector is not essential as full training will be provided. This is an exciting opportunity to begin a career in the sector. The Person: Compassion, Determination, and Drive Experience in the homelessness sector isn't essential-we provide full training. What matters most is your drive, compassion, and ability to learn quickly. If you thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you. What we're looking for: A strong interest in homelessness and housing issues The ability to learn quickly-full training will be provided A customer-focused mindset with excellent communication skills Proactive problem-solving and resilience in a fast-moving environment This is more than just a job-it's an opportunity to change lives, make a difference, and build a meaningful career. Take the first step toward a rewarding future and apply today! Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • A wide range of family friendly policies such as parental leave • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to affordable parking nearby • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Application Process You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with a strong interest in homelessness and a desire to work with and help people. A people focused person, you will be passionate about good customer service and take pride in delivering an excellent service. You need to be able to work proactively, be highly motivated, ambitious, and ready for a new challenge. Salary range <ul><li>£40,182 - £42,060 per year</li></ul>

Homelessness Prevention and Relief Officer

Job Description Salary range: £40,182 - £42,060 inc. London weighting Contract: 3x Permanent Hours of work: 36 hours per week Location: Civic centre, New Horizon Centre and Home working An exciting opportunity... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The post We're looking for passionate, resilient individuals to join our specialist service, helping families and pregnant people facing homelessness. In this fast-paced and dynamic role, you will: Assess the circumstances and needs of households facing homelessness Identify practical and sustainable housing solutions Work collaboratively with partners to prevent and relieve homelessness You'll be based at our office in Wembley on a rota basis, with the flexibility to work from home on some days. This is a front-line role where you will be expected to work from our office in Wembley depending on the rota. You will also be able to work from home on some days in the week. Knowledge and experience of working in the homelessness sector is not essential as full training will be provided. This is an exciting opportunity to begin a career in the sector. The Person: Compassion, Determination, and Drive Experience in the homelessness sector isn't essential-we provide full training. What matters most is your drive, compassion, and ability to learn quickly. If you thrive under pressure, are eager to learn, and have a strong sense of purpose, this could be the perfect opportunity for you. What we're looking for: A strong interest in homelessness and housing issues The ability to learn quickly-full training will be provided A customer-focused mindset with excellent communication skills Proactive problem-solving and resilience in a fast-moving environment This is more than just a job-it's an opportunity to change lives, make a difference, and build a meaningful career. Take the first step toward a rewarding future and apply today! Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • A wide range of family friendly policies such as parental leave • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to affordable parking nearby • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Application Process You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with a strong interest in homelessness and a desire to work with and help people. A people focused person, you will be passionate about good customer service and take pride in delivering an excellent service. You need to be able to work proactively, be highly motivated, ambitious, and ready for a new challenge. Closing date: "this post is being advertised on a rolling basis and may close once a suitable candidate has been appointed" Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Permanent Ref: H7309 Join our Tenancy Management Team during an exciting phase of service redesign and play a pivotal role in fostering strong, sustainable communities through meaningful interactions with our tenants. This is your chance to become a part of a dynamic, supportive team where no two days are the same, and flexibility in adapting to change is valued. We are on the lookout for a candidate who excels in communication to engage with our tenants through various methods, ensuring they understand and comply with their tenancy conditions. This role encompasses a broad spectrum of tenancy and neighbourhood management tasks, aimed at meeting and surpassing performance benchmarks and quality standards. As a key representative of the Dacorum Borough Council to its tenants, professionalism, diligence, and a commitment to teamwork are indispensable. The ideal candidate will bring a background in Housing Management, marked by innovation, organisational competency, and enthusiasm. Your ability to communicate clearly and tackle issues proactively, devising constructive resolutions, will set you apart. We value curiosity, excellent negotiation, and investigative skills, alongside a respectful, considerate approach to interactions, balancing empathy with assertiveness. Your capability to establish productive relationships with external agencies and navigate high-pressure situations will empower you to address complex challenges effectively. We are particularly interested in candidates who are adaptable and open to embracing changes that aim to enhance our service delivery. A foundational understanding of Housing Law and experience managing stressful situations, especially within a public-sector housing context, will be considered a significant asset. If you're ready to make a difference and thrive in a role where your actions contribute directly to the well-being of our communities, and you're excited about being part of shaping our services through a period of redesign, we would love to hear from you. Applicants must have a driving licence that is valid in the UK. An Enhanced check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions. The deadline for applications will be midnight on the closing date shown in the advert details. Interviews Date(s): Week of 20 October 2025 Salary range <ul><li>£35,546 - £38,894 per year</li></ul>

Tenancy Management Officer

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. Neighbourhood Manager - the role Patch Coverage - Sutton and wider Surrey area We are seeking an experienced housing professional to join our Neighbourhood Manager team. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills <ul><li>Strong background in housing and tenancy management, with a solid understanding of housing legislation and regulatory requirements.</li><li>A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.</li><li>Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.</li><li>A full UK driving licence, along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.</li><li>Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment</li></ul>Desirable skills <ul><li>Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Job Description This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. Salary range: £42,060 - £44,685 p.a. inc. London weighting Contract: Fixed - Term - 12 months Hours of work: 36 hours per week Location: New Horizons Centre, Civic Centre, other locations from time to time Make a Real Difference: Help Refugees Rebuild Their Lives Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post - Resettlement Housing Officer Are you passionate about supporting people who've fled crisis and are starting over in a new country? Do you want your work to have a lasting, meaningful impact? If so, we'd love to hear from you. In this vital role, you'll provide specialist, intensive support to homeless clients who are refugees, helping them find stability, safety and hope. You'll coordinate resettlement services across the council and with external partners, ensuring a joined-up approach to housing, advice and support for refugees and asylum seekers. You'll also represent Brent's homelessness services at internal and external forums - including pan-London and Greater London Authority (GLA) networks - helping to shape and influence best practice. About You We're looking for someone who is: • Compassionate - you care deeply about people and are driven to improve lives. • Knowledgeable - you have a strong understanding of housing legislation and the legal frameworks around asylum, immigration, and refugee support. • Experienced - you've worked with key housing systems and understand the challenges facing vulnerable people experiencing homelessness. • Collaborative - you're a team player who can engage and influence a range of stakeholders. • Organised and Analytical - you can manage complex caseloads, make evidence-based decisions, and use I.T. effectively to support your work. If you're ready to be part of a forward-thinking council and help transform how we support some of our most vulnerable residents, we want to hear from you. Apply now and be part of something truly meaningful. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. You must have an understanding of homelessness legislation, and an ability to learn legislation quickly with training, coupled with a strong interest in homelessness and a desire to work with and help people. A people focused person, you will be passionate about good customer service and take pride in delivering an excellent service. You need to be able to work proactively, be highly motivated, ambitious, and ready for a new challenge. Closing date: Sunday 12 October 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. This position is only open to current employees of Brent Council or Temporary Agency Workers currently working in Brent Council. External candidates are not permitted to apply for internal only roles. Forwarding 'internal only' roles to external candidates may lead to disciplinary action being taken. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including "non-visible" disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Resettlement Housing Support Officer

Job Description The Guinness Partnership is recruiting for a Lettings Officer to join a busy, thriving team where a passion for delivering brilliant customer service is key. About the Role The Guinness Partnership is seeking a dedicated Lettings Officer to join our dynamic and customer-focused team. This is a full-time, permanent position, and we offer a hybrid working arrangement, with 3 office-based days per week. In this role, you'll collaborate closely with our resident-facing teams to ensure properties are let promptly and safely. Your key responsibilities will include: <ul><li>Overseeing the allocation of available homes</li><li>Managing the full lettings journey from start to finish</li><li>Coordinating with development teams and both internal and external stakeholders to ensure a seamless transition from project completion to initial tenancy</li><li>Carrying out applicant eligibility checks and pre-tenancy procedures</li></ul>What We're Looking For We're looking for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The ideal candidate will bring: <ul><li>Proven experience in lettings within the social housing or private rental sector</li><li>A strong commitment to outstanding customer service and performance excellence</li><li>Excellent time management and organisational abilities</li><li>Clear and consistent communication skills across various channels-phone, email, text, and letter</li><li>Active listening skills and a proactive, solution-oriented mindset</li><li>A keen eye for service improvement with a focus on positive customer outcomes</li><li>High attention to detail and the ability to follow established procedures and protocols</li></ul>To learn more about the key responsibilities of the role and make sure you meet the essential criteria, please take a look at the role profile. Please apply with a CV and personal statement outlining how your skills, knowledge and experience meet the essential criteria in the role profile. REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Lettings Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Camden service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for an Recovery Coordinator to join our opiate team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. At our Camden service, we are dedicated to providing support for individuals who access our services. We aim to empower every individual by offering holistic support and personalised treatment to meet their unique needs. We provide a range of options, including one-to-one and group sessions, complemented by medical and clinical treatments. Location: Camden Full Time Hours: 37.5 per week (Monday to Friday) Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience, (based on full time working hours, pro rata for part time hours) Allowance: £4,133.14 Inner London Weighting (based on full time working hours, pro rata for part time hours) * Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Please reflect the attached Job Description and Person Specifications in your application. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 12/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Roxy Felsman | <a href="mailto:Roxy.Felsman@cgl.org.uk" target="_blank">Roxy.Felsman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment. </li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role. </li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives. </li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure. </li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li><li>Knowledge of Landlord/Tenant Legislation </li></ul>

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Co-ordinator to play a pivotal role in our Homelessness Service in Central London and Ealing. Sounds great, what will I be doing? In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, particularly in relation to private rented housing, the Homelessness Reduction Act, eviction, and tenants' rights. Alongside this, you will demonstrate a sound understanding of welfare benefits legislation, including welfare reform, as well as health and safety. With experience in addressing the causes of homelessness, you will be able to create effective interventions that support service users in achieving stability and progression. Highly organised and solution-focused, you thrive in fast-paced, outcome-driven environments and can manage a busy caseload in line with service standards. You will be confident in using databases and systems, ensuring accurate and timely case notes, plans, and outcomes. A proactive and flexible team player, you combine excellent communication skills with strong relationship-building abilities, whether working with colleagues, partners, or the public. With a strong work ethic, customer service focus, and a socially conscious outlook, you are motivated to deliver high-quality results that make a real difference. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Specialist Homelessness Prevention Coordinator - Single Homelessness Prevention Service.pdf (1.55 MB) </li></ul>

Specialist Homelessness Prevention Coordinator

Title: Neighbourhood Housing Lead - South East London and Kent Contract Type: FTC until October 2026, Part Time, 24 hours per week. Salary: £24,653 per annum to £27,017 per annum (London weighted salary) dependant on experience, plus ECU allowance* (NB. This salary is pro rata FTE is £35,951 - £39,531) Grade: 7 Reporting Office: London, Stratford Working Location: South East London and Kent Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Wednesday 09:00 - 17:00 Closing Date: 9th October 2025 - 23:00 Interview Dates: On a date to be confirmed. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our South East and Kent neighbourhood Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role: As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! #TJ Salary range <ul><li>£24,653 - £27,017 per year</li></ul>

Neighbourhood Housing Lead - South East & Kent - Part Time - FTC - 7126

Title: Neighbourhood Housing Lead - South East London and Kent Contract Type: FTC until October 2026, Part Time, 24 hours per week. Salary: £24,653 per annum to £27,017 per annum (London weighted salary) dependant on experience, plus ECU allowance* (NB. This salary is pro rata FTE is £35,951 - £39,531) Grade: 7 Reporting Office: London, Stratford Working Location: South East London and Kent Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Wednesday 09:00 - 17:00 Closing Date: 9 th October 2025 - 23:00 Interview Dates: On a date to be confirmed. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our South East and Kent neighbourhood Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role: As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! #TJ

About Us Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all. The Role As the Site Officer, you'll be the face of Stef &amp; Philips to our vulnerable tenants. From their initial check-in, through regular inspections, dealing with any issues, to their check-out once they move on, you'll provide consistent support. You'll work with colleagues to deal with maintenance issues, and with local authorities and supporting agencies such as social services and benefit providers to support the tenants. We have various sites around the Greater London area which are monitored 24 hours a day/ 7 days a week. There are a variety of shift patterns and locations. Main Duties &amp; Responsibilities <ul><li>Provide a professional and friendly reception service, greeting and signing in and out all visitors to the building.</li><li>Conduct hourly patrols around the building to ensure there are no issues that need addressing.</li><li>Deal with residents queries and requests confidently, with a positive "can do" attitude and log requests or queries so that all staff are aware of issues.</li><li>Answer telephone calls in a polite and friendly manner and log all queries.</li><li>To ensure that any repairs or maintenance issues are logged and report to your manager to maintain the safety and security of the building.</li><li>Familiarise yourself with fire exit doors and assembly point.</li><li>Check the Fire panel for faults and report to your manager.</li><li>Maintain building security by following safety procedures.</li><li>Use Salesforce to log daily notes and all contact with tenants and agencies.</li><li>Ensure Tenants are informed of their tenancy obligations.</li><li>Supporting tenants to manage and sustain their tenancies and signposting where extra support is needed.</li><li>Ensure all complaints are recorded, reported and addressed accordingly.</li><li>Ensuring periodic inspections are completed and recorded through Salesforce.</li><li>Support other departments with Health and Safety inspections.</li><li>Conduct check-in and check-out inspections.</li><li>Reporting any anti-social behavior, investigating causes and liaising with 3rd party agents if needed.</li><li>Assessing tenants' suitability for properties while liaising with the allocations team.</li><li>Liaising with maintenance team in inspecting external contractor works.</li><li>Maintain a safe working environment.</li><li>Report all incidents or potential hazards.</li><li>When lone working adhere to the Service Level Guideline at all times, ensuring any concerns are raised as appropriate.</li><li>Ensure relevant policies and standards are followed at all times and maintained.</li><li>Attendance at staff briefings.</li><li>Maintain a professional attitude of service acting as a role model for all staff.</li><li>Act in a non-discriminatory, non-judgmental manner.</li><li>Respect people's right to privacy and always maintain confidentiality.</li><li>On occasion you will be required to complete ad hoc responsibilities as authorised by your Line Manager and Leadership team.</li></ul>Skills &amp; Knowledge <ul><li>Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries.</li><li>Ability to prioritise workload and work effectively in a high-pressured environment.</li><li>Close attention to detail.</li><li>A proficiency in the use of MS Office including Outlook and Word.</li><li>Strong administrative skills.</li><li>Previous experience in a similar position.</li><li>Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels.</li><li>Working on own initiative without close supervision and as part of a team.</li><li>Working flexibly in responding to the varying demands of the role in order to achieve agreed outcomes.</li></ul>Ideal but not Essential <ul><li>Experience of using Salesforce or other CRM System.</li><li>Knowledge &amp; experience working in customer Service or complaints resolution within temporary &amp; emergency accommodation.</li><li>Knowledge of temporary accommodation government legislation.</li><li>Experience working with or for a local authority, housing association or housing provider.</li></ul>Benefits <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>Diversity &amp; Inclusion Stef &amp; Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes, but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not everything, go ahead and apply. We'd still love to hear from you! How to Apply: Complete our online application process by uploading your details here: <a href="https://stefphilips.recruitee.com/o/site-officer" target="_blank">https://stefphilips.recruitee.com/o/site-officer</a>

43 Community and customer services Jobs in London, UK