field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're looking for a Neighbourhood Manager (Leasehold &amp; Estates lead) to join our team! Contractually based out of either our Portsmouth or Basingstoke offices, this is a 12-month FTC position, working 37 hours a week with the flexibility of a mix of home and office working. Want to know what we can offer you? <ul> <li>27 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave</li> <li>A productivity-related bonus scheme to enhance your take-home</li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%</li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash</li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave</li> <li>Access to counselling, legal and financial information</li> <li>Electric car scheme</li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes</li></ul>Here's the facts about the role: We're looking for a Neighbourhood Manager to lead 3 Neighbourhood teams based in North Hampshire, ensuring that our customers receive top-quality housing services while driving forward improvements to customer satisfaction and value for money. You'll lead teams focused on delivering responsive and proactive services that reflect the actual needs of our residents across our communities. You'll make sure that our customers' voices are heard, and customers have real influence in shaping our services. Also managing the Leasehold and Service Charge team, you'll also oversee the service charge process, ensuring transparency, accuracy, and effective management of customer queries and complaints. You'll work closely with stakeholders and managing agents to guarantee service standards are met and that our leasehold and shared ownership customers are fully engaged and satisfied with the services VIVID are providing. In addition to leading the team, you'll collaborate with other departments across the organisation, and external partners to deliver comprehensive neighbourhood services. You'll ensure that we maintain our estates to a high standard, ensuring that all relevant H&amp;S standards are met. You'll foster a culture of continuous improvement, making sure our services not only meet but exceed regulatory and best practice standards. We're looking for a Neighbourhood Manager who will have a real impact in a dynamic and supportive environment, and who is keen to lead a team that is committed to delivering excellent service and making a difference in our communities. You'll have a proven track record in housing management, leasehold and service charges, experience in a customer-centric environment, and sound knowledge of housing legislation. As this role involves travel a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. This role requires a basic DBS check. First stage interviews are due to take place Tuesday 16 Dec Second stage interviews are due to take place Friday 19 Dec (subject to change). The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Neighbourhood Manager

The Vacancy FULL TIME - 37hrs Hampshire Social Inclusion Test Valley and Eastleigh provides supported accommodation to adults, who are homeless or at risk of homelessness, across two locations. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients. We also provide community support to individuals who are or have been rough sleeping to access and maintain emergency accommodation. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work nights and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Support Worker

Premises officer - Lettings 30 Hours, 52 weeks a year, 26 days annual leave Salary WSCC Grade 5, pt 7 £26,403 FTE Pro rata Salary £21,408 Chichester High School is a thriving and aspirational secondary school in Chichester West Sussex providing high quality education from the ages of 11 through to our Outstanding 6th form. We are looking to appoint a Premises officer who will be responsible for the lettings and evening management of the school site keeping it at the heart of the community The successful candidate will be required to ensure that the schools extensive grounds and buildings are maintained and secure throughout the evening and be the main point of contact for the external lettings whilst they are using the premises, locking up at the end of the evening. They will also: • Contribute to the smooth running of the school by carrying out a range of caretaking duties including security and supervision of the site in the evening, along with other caretaking duties including general porterage and maintenance. • Be conscientious, motivated and able to work flexibly. • Be able to deal with reactive and planned maintenance • Be able to problem solve and put forward the best solution. • Will be adaptable and flexible to meet the many school demands. In return, we can offer you: • A varied and interesting role which has a positive impact on children's education, • A supportive, hard-working and committed team of staff and governors • Free parking on school site • DAS Employee Assistance Programme • Free Eye Tests at Specsavers • Cycle to work scheme • TKAT Wider Wallet (our employee discount site). We reserve the right to close the vacancy early should we receive a significant number of applications. Safeguarding TKAT is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Offers of employment will be subject to the full safer recruitment process, including an enhanced disclosure and barring service check. Our Commitment - Equal, Inclusive, Diverse TKAT is committed to inclusion, diversity and equality of opportunity by encouraging and welcoming differences, listening to individual experiences, aspirations and accomplishments and learning how to grow better together. We welcome applications from all suitable candidates, regardless of any protected characteristic. We have a whole school approach to flexible working to promote a positive work life balance. Flexible working TKAT recognises the value of enabling our employees to develop their career and balance this with their commitments and interests outside of work. In TKAT we promote flexible working practices and opportunities to support and value wellbeing. Access to interview Should you be selected and invited to interview please let us know if you require us to adapt the interview environment. If we can accommodate practical workplace adjustments to assist, we will.

Lettings Officer

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're committed to providing safe and well-maintained homes for our residents. We're looking for a dedicated and experienced Head of Repairs and Maintenance to join our dynamic team and oversee all property related services across our entire housing stock, ensuring thousands of homes are maintained to a high standard. You'll lead and coordinate multi-disciplinary teams, whilst managing budgets, compliance, and service delivery. Your focus will be on strategic planning, operational excellence, and delivering a first-class repairs and maintenance service across all properties. Contractually based out of our Portsmouth or Basingstoke office, this is a full-time permanent role, working 37 hours per week. You'll be expected to attend the office 3 days a week to enable you to build strong working relationships with your teams. Once you're performing in the role, we'd offer flexibility in your work location, either the office or home and you'd be expected to work in the office as required. Want to know what we can offer you? <ul> <li>30 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: As Head of Repairs and Maintenance for VIVID, you'll be accountable for the delivery of safe, efficient, compliant and customer-focused Repairs, Empty Homes, Grounds and Estates maintenance services across the housing stock. You'll have clear leadership skills on tenant satisfaction measures, consumer standards and H&amp;S with a resident focused delivery of services and in-house DLO management. Reporting into the Director of Property Services, you'll ensure the safety of both staff and customers, leading a large and diverse workforce of 450 and a budget circa £30m, driving business improvement through strategic and tactical management of budgets, supply chain optimisation, and the continuous improvement of services and KPIs. You'll ensure that customer influence shapes and inform how services are delivered and the right outcomes achieved. Key areas of responsibility <ul> <li>Provide inspirational leadership to a large workforce, ensuring engagement, well-being, and high levels of performance.</li> <li>To manage all external contracts, setting performance targets and monitoring them, including budgetary control</li> <li>Take ownership of the department's budget, including setting, forecasting, and managing spend across maintenance operations.</li> <li>Implement performance tracking systems to monitor service delivery and respond to feedback effectively.</li> <li>Position to anticipate and respond to the changing external environment, government, and evolving internal priorities.</li> <li>Identify, evaluate, and deliver business opportunities in accordance with our strategies and contribute to wider business objectives.</li> <li>Lead and develop the portfolio of services, working with the Chief Operating Officer and Property Services Director on strategic matters, providing insight and guidance to inform robust decision-making</li> <li>Create a culture of risk management which is embedded within day-to-day activities to ensure risks are identified and appropriately managed or mitigated.</li> <li>Provide inspirational leadership to a workforce, ensuring engagement, well-being, and high levels of performance.</li> <li>Develop a commercial approach to maintenance operations, ensuring cost-effectiveness and value for money.</li> <li>Ensure the successful delivery of our empty property works throughout our existing portfolio including garages, commercial buildings and where there is any reason for a property to be empty</li> <li>Drive the leadership and performance of the Grounds and Estates Services.</li> <li>Be the advocate for excellent customer service throughout the organisation, ensuring ease of access for customers and high levels of satisfaction</li></ul>Qualifications and Experience <ul> <li>Leadership, management, coaching qualifications or equivalent experience.</li> <li>Chartered membership of CiH or an understanding of the requirements for CiH as well as a commitment to working towards it.</li> <li>Proven experience in a senior leadership role within building maintenance or a similar environment, ideally within the social housing sector.</li> <li>Demonstrable track record of managing large teams, including trades operatives, and fostering high engagement and staff welfare.</li> <li>Strong understanding of compliance and safety regulations, including the "Big 6" areas of statutory compliance.</li> <li>Commercially astute, with experience in managing substantial budgets and delivering cost savings without compromising on quality or safety.</li> <li>Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.</li> <li>Excellent organisational and communication skills, with the ability to manage multiple priorities and deadlines.</li> <li>Ability to work collaboratively with various stakeholders, including contractors, customers, and internal teams.</li></ul>This is a unique opportunity to make a real impact on the lives of our customers by ensuring their homes are well-maintained and their needs are met promptly. If you have a demonstrable track record of managing large teams, including trades operatives, and fostering high engagement and staff welfare, we encourage you to apply. First stage interviews will take place in person wc 8 December Second stage interviews will take place in person wc 15 December The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Head of Repairs and Maintenance - Social Housing

The Vacancy PART TIME - 32Hrs DUAL ROLE - Day Centre &amp; Navigators 25hrs Day Centre role - working pattern below Monday - HVAST/OUTREACH day - 7hrs. Based at TSE/On outreach, not Day Centre +30 minute unpaid break Tuesday - 6hrs - day centre Wednesday - 6.5hrs - day centre + 30 minute unpaid break Thursday - 6hrs - day centre Friday - 6.5hrs - day centre + 30 minute unpaid break No weekend or bank holidays 7hrs (1 working day) HVAST/Navigator role - Outreach based - Mondays The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients. Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation. We have a close-knit, collaborative team that supports each other and our clients. If you're looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role may require you to work with clients on a one-to-one basis</li> <li>This role may require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker

The Vacancy FULL TIME - 37hrs Rolling rota - will be required to work some weekends and some bank holidays Southampton Accommodation Services provides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service</li> <li>To assist clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks</li> <li>To support individuals to achieve their desired goals</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>DESIRABLE CRITERIA <ul> <li>Experience in similar sectors</li> <li>Experience in customer service roles</li></ul>ESSENTIAL CRITERIA <ul> <li>Good communication skills</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Basic knowledge of Microsoft Outlook, Excel and Word</li> <li>Polite and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Collaborate well in a team</li> <li>Ability to respond calmly in a crisis</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker Assistant

The Vacancy FULL TIME - 37hrs Rolling rota - will be required to work some weekends and some bank holidays Southampton Accommodation Services provides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To support clients by helping them to gain practical life skills, and encourage their engagement with the running of the service</li> <li>To assist clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To carry out daily checks, for example, on clients and the property, and ad hoc housekeeping tasks</li> <li>To support individuals to achieve their desired goals</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role may require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work weekends</li> <li>This role will require you to lone work</li></ul>DESIRABLE CRITERIA <ul> <li>Experience in similar sectors</li> <li>Experience in customer service roles</li></ul>ESSENTIAL CRITERIA <ul> <li>Good communication skills</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Basic knowledge of Microsoft Outlook, Excel and Word</li> <li>Polite and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Collaborate well in a team</li> <li>Ability to respond calmly in a crisis</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

The Vacancy PART TIME - 16hrs Mon, Weds, Fri - 08:30 start The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients. Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation. We have a close-knit, collaborative team that supports each other and our clients. If you're looking for a fast paced, busy role, where you can make a real difference in the lives of those who you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps MAIN RESPONSIBILITIES <ul> <li>To provide a welcoming environment for people who are currently street homeless and those facing homelessness or who are living in unstable accommodation </li> <li>To assist local authority and partners to engage with people who are isolated and who find it difficult to engage with agencies</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To maintain the daily facilities including laundry, cleaning, and gardening </li> <li>To provide practical support to clients in accommodation</li> <li>To provide one-to-one support for those in accommodation within the vicinity, including daily welfare checks, and respond to issues appropriately and efficiently </li> <li>To support clients in trauma informed and psychologically informed ways </li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure </li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures </li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working </li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To represent the organisation in a professional manner</li> <li>To carry out any other reasonable duties required in the interest of the organisation </li></ul>ROLE REQUIREMENTS <ul> <li>This role requires an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written </li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting </li> <li>Good working knowledge of Microsoft Outlook, Excel and Word </li> <li>Confident and assertive manner </li> <li>Ability to self-motivate as you will work on your own </li> <li>Effective team working</li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations </li> <li>Have an interest and genuine concern for homelessness and related issues </li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients</li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the complex support needs of people experiencing homelessness or those with complex needs Knowledge of voluntary and statutory agencies, housing regulations and the benefits system </li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre--employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

The Vacancy Southampton Accommodation Services provides supported accommodation to adults who are homeless or at risk of homelessness across various locations in Southampton. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We work with a range of agencies to maximise the support and opportunities for clients. Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply. JOB PURPOSE To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To learn how to assess clients, develop support plans, and manage risks</li> <li>To learn how to support clients to maintain their wellbeing, paying close attention to safeguarding responsibilities, company policy and procedures</li> <li>To encourage client's involvement in personal progression in the form of education, training, employment activity or volunteering</li> <li>To assist clients to maintain accommodation by encouraging payment of relevant charges</li> <li>To support clients to gain practical life skills</li> <li>To help maintain health and safety duties, ensuring clients and buildings are safe </li> <li>To maintain accurate records and ensuring these are stored in line with GDPR </li> <li>To assist key workers by liaising with local authorities, health providers and other agencies to provide a holistic, person-centred approach </li> <li>To support clients in trauma informed and psychologically informed ways </li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure </li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures </li> <li>To provide basic first aid assistance until help arrives (full training is provided) </li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR </li> <li>To maintain confidentiality </li> <li>To carry out any other reasonable duties required in the interest of the organisation </li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.</li> <li>This role will require you to work flexibly across several sites </li></ul>EXPERIENCE, QUALIFICATIONS/TRAINING, KNOWLEDGE, AND SKILLS DESIRABLE CRITERIA <ul> <li>lived experience of homelessness or accessing services around substance use, mental ill-health or offending</li></ul>ESSENTIAL CRITERIA <ul> <li>Good communication skills </li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting </li> <li>Basic knowledge of Microsoft Outlook, Excel and Word </li> <li>Polite and assertive manner </li> <li>Ability to self-motivate as you will work on your own </li> <li>Collaborate well in a team </li> <li>Ability to respond calmly in a crisis </li> <li>Have an interest and genuine concern for homelessness and related issues </li></ul>SUMMARY OF TERMS AND CONDITIONS OF EMPLOYMENT Payment: Paid on or around 25th of each month directly into your bank account Pension: Contributory pension with the Social Housing Pension Scheme Annual leave: 25 days increasing by one day per year to a maximum of 30 days, pro rata for part time. Bank holidays are in addition to this Probationary period: Six months for new employees Notice period: Four weeks Travel: Business mileage paid (HMRC rate) We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. Two Saints is committed to safeguarding and safer recruitment. We carry out pre-employment checks such as DBS checks, Overseas police checks (where appropriate), reference checks, and CV gap querying for all new staff members. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Trainee Homeless Recovery Worker

The Vacancy We're VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people! We're recruiting for an Income Recovery Officer to join our team in Portsmouth! This is a permanent, part-time role, working 30 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. Want to know what we can offer you? <ul> <li>26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave </li> <li>A productivity-related bonus scheme to enhance your take-home </li> <li>A generous contributory pension of 6%. We'll match employee contributions between 7% and 10% </li> <li>Life assurance paid at x 3 annual salary </li> <li>Private medical insurance </li> <li>Health care cash plan called Medicash </li> <li>Enhanced pay for maternity, paternity, adoption and shared parental leave </li> <li>Access to counselling, legal and financial information </li> <li>Electric car scheme </li> <li>Huge variety of in-house &amp; e-learning courses and a range of coaching and mentoring programmes </li></ul>Here's the facts about the role: We're looking for a proactive and customer-focused Income Recovery Officer to join our team. You'll manage a caseload of rent arrears accounts, working through the recovery process while ensuring customers receive the right support to sustain their tenancies. Eviction will always be the last resort, and you'll play a key role in helping customers maintain their homes. Key Responsibilities will include: <ul> <li>Managing a caseload of rent arrears accounts in line with agreed procedures</li> <li>Engaging with customers to record contacts, agreements, and referrals</li> <li>Providing tailored support and advice to help customers sustain tenancies</li> <li>Developing a strong understanding of benefits and payment processes</li> <li>Working collaboratively with internal teams such as neighbourhoods and tenancy support, and external agencies, including housing options, the Department of Work and Pensions (DWP), and homelessness services</li> <li>Ensuring business and customer impacts are considered in all recovery actions.</li></ul>You'll bring a wealth of experience in dept recovery and working in a customer-centred environment. You'll also have demonstrable awareness and knowledge of the social housing sector. You'll have strong communication and relationship building skills as well as the ability to work effectively with internal and external stakeholders. This role is subject to a satisfactory DBS check which will be carried out upon successful appointment. Interviews are due to take place Monday 8 December at our Portsmouth office (subject to change). The Company We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we're here to help with that and more. Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they're easy to use and access by our customers. We're addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We're the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year. This is summed up in our vision "More homes, bright futures". Living VIVID As a 'people' business, we work hard to create a high-performing and fun working environment. We invest in our people's development, whilst looking after their wellbeing with our award-winning initiatives. Buy / sell annual leave Pension scheme Smart working From 26 days holiday per year Private medical / medicash benefits Enhanced paternity / maternity leave Qualification funding support Electric car scheme Previous Next We're committed to diversity and inclusion, and want people from all walks of life to apply for our vacancies. We're a disability confident leader with disabled-friendly offices and we'll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email <a href="mailto:HRrecruitment@vividhomes.co.uk" target="_blank">HRrecruitment@vividhomes.co.uk</a>. We'll be happy to help.

Income Recovery Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Limewood development in Hayling Island, Hampshire. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £18,798 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

11 Community and customer services Jobs in Portsmouth, UK