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Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment. Basis: Permanent Number of positions: 1 Closing Date: Sunday 31st August 2025 Interviews: TBC Department: Incomes &amp; Sustainment Location: Shrewsbury (3 days office, 2 days home working) - includes travel throughout Shropshire and to other offices. Hours: 37 Per-week (Mon-Fri) Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer. About the Role As an Income Officer, you will report to the Income &amp; Tenancy Sustainment Team Leader, who will support you in your health and safety, training, and development. In this role, you will be responsible for managing a designated income management caseload and ensuring tenants, and other stakeholders receive outstanding service regarding their rent, garage, and other Neighbourhoods-related debt. Key Responsibilities <ul><li>Manage a caseload for income management, including rent, garage, and other related debts.</li><li>Provide the main frontline contact for tenants, , and other stakeholders concerning income management matters.</li><li>Deliver a high-quality, customer-focused service to ensure effective arrears management.</li><li>Work proactively with tenants, colleagues, and partners to recover income, adopting a preventative approach to minimize rent, garage, and other STAR Housing-related debt or void-related income loss.</li><li>Adhere to established processes, policies, and procedures, and contribute to reviews of policy and practice.</li><li>Identify vulnerable individuals and provide them with appropriate support to ensure they are not disadvantaged in the income recovery process.</li></ul>What We're Looking For We seek a professional who is: <ul><li>Customer-focused and committed to delivering exceptional service.</li><li>Adept at working collaboratively with tenants, colleagues, and partners.</li><li>Experienced in income recovery and arrears management.</li><li>Proactive in identifying solutions, especially for vulnerable individuals.</li><li>Organized and detail-oriented, ensuring policies and procedures are followed.</li></ul>Why Join Us? This is an opportunity to make a real impact in people's lives by helping them sustain their tenancies and access the support they need. You will be part of a team that values collaboration, innovation, and commitment to improving the community. How to Apply If you are ready to take on this rewarding challenge, we would love to hear from you. Apply now by completing your application and attaching a CV to become a vital part of our mission to deliver outstanding income and tenancy sustainment services. For the full Job Description and Person Specification, please refer to the attached documents before applying. Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

1 Community and customer services Job in Shropshire, UK