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This advert is for two full time vacancies and 1 part time vacancy of 26 hours per week. Please identify on your application which post you are interested in. This is a unique opportunity to join our established temporary accommodation and floating support team. The vacancies have arisen due to staff promotion, and we have a strong senior support team to instil experience in some new officers on the team. Successful candidates will have experience of having delivered support previously ideally in a homelessness setting, however this is not essential, housing and homelessness knowledge can be provided through training. Applicants will need to be able to demonstrate strong organisational skills and a genuine drive to support and motivate people to support themselves. The roles are based in our temporary accommodation units across the borough; you will need to have a full driving licence and a car to facilitate travel; expenses will be covered. The Council offer 26 days a year annual leave rising to 31 after 5 years of service; the Council have a good pension scheme with 23% employer contributions and also a flexible working policy. You will be confident in lone working and have the ability to pull together as part of a team. Any further questions about the positions please contact <a href="mailto:vicky.rhodes@cheshireeast.gov.uk" target="_blank">vicky.rhodes@cheshireeast.gov.uk</a> The successful applicants will work in a small team to deliver support to people in tenancies and temporary homelessness accommodation. To ensure that our temporary accommodation and prevention duties are delivered through a supportive structure. This will be achieved by supporting individuals and families affected by homelessness to achieve and sustain accommodation. PRINCIPAL RESPONSIBILITIES <ol> <li>Provide support - Act as a support worker to a caseload of households, working with them, their other support agencies, accommodation providers and other relevant persons to enable them to settle in, to sustain and where required to promptly move on from accommodation. The households will be based in Cheshire East's temporary accommodation, private tenancies and/ or in social housing tenancies. Supporting tenants/ residents with initial sign up, support planning, set up of bills and benefits and overcoming barriers to sustained accommodation.</li> <li>Record keeping - Ensure that support is recorded, and reviewed, using prescribed support planning techniques; linking in with support services or signposting to appropriate agencies for specialist advice, aiming to sustain accommodation of facilitate timely and planned move on.</li> <li>Income maximisation - Access appropriate funding/ benefits for households in service to ensure that their accommodation is sustained and maintained to a good standard.</li> <li>Multi-agency working - Ensure there is a multi-agency approach to complex cases where the customers support needs are high.</li> <li>Attention to detail - Ensure that the quality of support and recording of support is sound and feeds into investigations and assessments for homelessness applications and discharge of duties in accordance with current legislation.</li> <li>Promote independence - Through support and a multi-agency approach, ensure that households are enabled to achieve independence and receive a good level of physical, emotional, social, and intellectual support. Whilst continually assessing and reviewing risks to yourself, other agencies, other people in the household.</li> <li>Provide tailored support - Adapt to household needs and ensure that the level and frequency of support is appropriate and meets the needs of households in service.</li> <li>Landlord/ provider negotiation - Negotiate with accommodation providers to sustain failing tenancies and work with tenants/ residents to ensure affordability of living expenses, utilities, rent, service charges and other expenditure buy maximising income and facilitating access to benefits.</li> <li>To undertake any other duties as assigned by the Housing Options and Homechoice Manager, within the competence of the post holder and appropriate to the grade.</li> </ol>

Housing Support Officer

The role As an Independent Living Coach, you will provide advice and support to people who have experienced homelessness across our young persons, male and female 24/7 schemes. You'll work as part of a team to manage the day-to-day running of the scheme, supporting customers with tenancy management, signposting for additional support with housing, health and welfare. You will be allocated a main scheme base, with the expectation that you could be requested to cover shifts across all the schemes. Job requirements <ul> <li>Cover all reception tasks, including the phone, post and enquiries. Respond to neighbourhood concerns appropriately by recording details of any queries or concerns.</li> <li>Support new customers when they move in to make sure they understand their rights and responsibilities. Make sure they feel comfortable and informed about their agreement, the local area and other services.</li> <li>Support customers to manage their rent and service charge payments, including their benefits claims where necessary, arranging appointments with organisations such as DWP. Provide advice to customers on health, housing and other issues as necessary, signposting them to other agencies and accompanying them to appointments where appropriate.</li> <li>Maintain the safety and security of customers and the building by supervising the entrance and exit and undertaking regular health and safety checks of the rooms and communal areas.</li> <li>Deal with the immediate needs of customers as appropriate. Provide crisis intervention, defuse difficult or dangerous situations in a sensitive and effective way.</li> <li>Support with financial and administrative duties when needed.</li></ul>What we're looking for <ul> <li>Educated to GCSE level or with a good level of Maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience dealing with complex and difficult behaviours in relation to people facing multiple disadvantages.</li> <li>Knowledge of confidentiality and the importance of discretion in relation to maintaining professional boundaries.</li> <li>Knowledge of how to support vulnerable people make changes in their lives.</li> <li>Genuine understanding and compassion for people without a home, who won't judge but will instead will empower and give them a voice.</li> <li>Great communication skills.</li> <li>Able to work on a rota, including mornings, evenings and weekends and bank holidays including Christmas and New Year.</li> <li>Ability to work under pressure and manage multiple tasks and demands.</li> <li>Full UK driving licence and use of your own vehicle for work.</li> <li>DBS check required.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, we will be interviewing as we go along so the vacancy may close early if we find the right person. #Stoke #StokeonTrent #IndependentLivingCoach #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Independent Living Coach - Young People Homelessness

The role As a Service Coordinator you'll support customers who have complex needs and/or are experiencing multiple disadvantage including: substance use, mental health, offending and rough sleeping/homelessness. You'll coordinate their access to a wide range of services and lead on the design and delivery of a service coordination plan alongside the customer and other essential agencies. Job requirements <ul> <li>Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.</li> <li>Empower customers to regain independence and help them understand what it takes to manage their own tenancy.</li> <li>Work closely with the multi-agency team and support network to strengthen support.</li> <li>Develop and design tailored service/support plans.</li> <li>Keep clear, accurate records and stay up to date on housing and safeguarding laws.</li> <li>Work alongside the Support Team Leader to promote Concrete's services, build community relationships and monitor service impact.</li></ul>What we're looking for <ul> <li>Experience supporting adults with complex needs such as substance misuse, homelessness and ill mental health.</li> <li>Experience working with confidential and complex information, following data protection laws.</li> <li>Genuine compassion for people affected by homelessness and an understanding of the barriers they face.</li> <li>Have an understanding of all Microsoft applications including Outlook, Word, Excel and Access.</li> <li>Great communication and problem-solving skills.</li> <li>Strong organisation and time management skills and the ability to prioritise high-risk cases.</li> <li>Full UK driving licence with own vehicle for work purposes is essential.</li> <li>DBS check is required.</li></ul>We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go, so we might close the application process early if we find the right person. #Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Service Coordinator - Homelessness Supported Housing

Accommodation Co-ordinator Department: Claims Management Employment Type: Permanent - Full Time Location: Stoke Description Davies Group are looking for an Accommodation Coordinator to join us who will be responsible for sourcing and booking emergency and long term accommodation and removals and storage for policyholders upon instruction from claims handlers, loss adjusters and direct insurance. Maintaining contact with all involved parties and monitoring dates and costs of accommodation in line with ongoing works. You will work from your own diarised WIP of claims, dealing with bookings, extensions, and invoices for each of these. You will work closely with our supplier network, corporate hotel chains, and estate agencies. Key Responsibilities <ul><li>Actioning accommodation instructions from claims teams via email (data entry onto our system)</li><li>Dealing with inbound and outbound calls to policyholders, hotels, estate agencies, and our suppliers</li><li>Sourcing and booking accommodation solutions to fit individual requirements</li><li>Appointing our supplier network to deal with accommodation and removals needs</li><li>Creating and issuing payment requests to Accounts</li><li>Creating and issuing invoices</li><li>Maintaining contact with the instructing party and policyholder throughout the life cycle of the accommodation</li></ul>Skills, Knowledge &amp; Expertise <ul><li>Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. </li><li>Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes</li><li>Attention to Detail: Excellence lies in the little things. </li><li>Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.</li><li>Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills</li><li>Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.</li></ul>Please note that CCJ checks will be completed. Job Benefits Career &amp; Purpose <ul><li>Davies Innovation Lab</li><li>Leadership training programme</li><li>Funding for professional qualifications </li><li>Thrive at Davies; learning opportunities</li></ul>Environmental &amp; Social <ul><li>The Davies Foundation</li><li>Local charity funding</li><li>Pennies To Heaven</li><li>Employee Resource Groups </li><li>Employee volunteering programme </li></ul>Financial Health <ul><li>Pension, 5% employee and 5% employer contribution</li><li>My Choices at Davies provides; High Street discounts and Financial wellbeing hub</li><li>Life assurance: x4</li><li>Refer a Friend</li><li>Cycle to Work Scheme </li><li>Lease car salary sacrifice</li><li>Davies Incentive Plan </li><li>Enhanced maternity, paternity and adoption pay</li></ul>Mental, Physical &amp; Emotional Wellbeing <ul><li>Wellbeing centre; move, munch, money &amp; mind focus</li><li>Discounts with 100's of UK retailers</li><li>EAP; 24/7 confidential helpline </li><li>25 days holiday, increases to 26 days after 5 years and 27 after 10 years</li><li>Flexible working; hybrid, work from home or join a collaborative office space</li><li>Dress for your day </li><li>Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage</li><li>Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan</li></ul>

Accommodation Co-ordinator

The role As a Relief Worker you'll provide support and advice to people experiencing homelessness. You'll make sure customers feel comfortable, can manage their tenancy and signpost to other support such as housing, health and welfare. As a Relief Worker we will offer you shifts we have available and you will be able to pick the shifts that suit you Job requirements <ul> <li>Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.</li> <li>Cover reception tasks including phones calls, handling post and responding to inquiries.</li> <li>Maintain the safety and security of the buildings and residents.</li> <li>Provide advice on housing, welfare benefit claims and other issues as necessary.</li> <li>Help arrange appointments for customers with GPs and DWP.</li> <li>Monitor and act to minimise anti-social behaviour, diffusing difficult or dangerous situations, and manage conflict with sensitivity.</li> <li>Report and monitor maintenance issues, supporting benefits access and address arrears early.</li></ul>What we're looking for <ul> <li>A flexible and reliable approach to shift work, including covering shifts in other 24/7 schemes when needed.</li> <li>An understanding of providing excellent customer support in a housing or supported living environment.</li> <li>Confidence to handle crisis situations, manage conflict and de-escalate difficult behaviour.</li> <li>A willingness to take responsibility for health and safety, including completing checks and following policies.</li> <li>Ability to adapt and creatively overcome barriers.</li> <li>Strong organisation and time management skills.</li> <li>Awareness of safeguarding, confidentiality and professional boundaries.</li> <li>DBS check.</li></ul>We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! #Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Relief Concrete - Homelessness

The role As a Duty Practitioner you'll provide support and advice to people who have experienced homelessness at our male or female scheme. You'll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare. This role is 37.5 hours on a rota basis, covering 8am - 11pm, Monday to Sunday. Job requirements <ul> <li>Provide and maintain a friendly and supportive environment at the scheme.</li> <li>Support customers to manage their rent and service charge payments, including their benefit claims where necessary.</li> <li>Complete detailed sign-ups to make sure new customers understand their rights and responsibilities. Assist with all areas of move-in to make sure new customers feel comfortable and informed about their tenure agreement, the local area and other services.</li> <li>Support customers by providing advice on housing, health, welfare benefit claims and other areas. This includes crisis intervention where necessary.</li> <li>Help to manage the safety and security of residents and the building, through monitoring all who enter and exit the scheme, and through regular health and safety room checks.</li> <li>Arrange appointments for customers with services such as GPs and DWP. Accompany customers on visits to other services if needed.</li> <li>Complete administrative tasks including phone calls, post and general enquiries.</li> <li>Support with financial duties including prompting and recording weekly rent and service charges and liaising with housing benefit and benefits agencies on behalf of customers.</li></ul>What we're looking for <ul> <li>Educated to GCSE Level or with a good level of maths and English.</li> <li>Some experience dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Previous knowledge or experience of homelessness and/or supporting people with multiple complex needs is desirable.</li> <li>Great communication and administrative skills. </li> <li>Someone with a genuine understanding and compassion for people without a home, who won't judge but instead will empower customers and give them a voice.</li> <li>DBS check.</li> <li>Someone able to work on a seven day rota including mornings, evenings, weekends and bank holidays such as Christmas Eve/Day and New Year's Eve/Day.</li></ul>Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, we are interviewing as we go along and the vacancy may close early if we find the right person. #Stoke #StokeonTrent #DutyPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

6 Community and customer services Jobs in Stoke-on-Trent, UK