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Job summary An exciting opportunity has arisen for an efficient and effective administrator with excellent organisational and interpersonal skills to support the work of our Associate Director of Estates and Facilities and the team. Providing a friendly, professional and efficient customer service is at the forefront of our team, helping with reports, data gathering , Minute taking etc We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail. You will also need to be computer literate with experience of Microsoft Office packages and able to balance multiple tasks and priorities effectively. There may be instances where you will be required to travel to another location for work. Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes. This post is for 22.5 hours per week. The job description banding is subject to Agenda for Change job matching. Main duties of the job Act as the first point of contact for general telephone and email enquirers , arrange calendars and meetings to support the services and team. Carry out a full range of administrative tasks including scanning, typing, filing, photocopying, arranging meetings, minute-taking, handling telephone messages, and the departments help desk and other duties as required. Assist senior team members with projects and initiatives by providing administrative support as needed. Be flexible and have the ability to on occasions work at another location. About us ECCH is well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders. We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - <a href="http://www.ecch.org" target="_blank">www.ecch.org</a>. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future. At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. We recognise that AI tools are increasingly used inprofessional settings. While we encourage strong applications, we valueauthenticity and an accurate reflection of skills and experience. Applicants must declare if AI has been used to completetheir application, including responses that are directly copied orsignificantly shaped by AI tools. By submitting this application, you confirm that allinformation provided is a true and accurate representation of your own skills,knowledge, and experience. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Job description Job responsibilities Operational To carry out the allocation of all external users ofECCH Spaces, along side sourcing external space requirements for ECCH teams touse. To ensure that maximum utilisation of accommodation isachieved. To respond to all accommodation enquiries in a timelymanner. To use a variety of computer software packages such asan electronic booking system, excel spreadsheets, word, Microsoft teams etc. To complete and maintain all administration tasks forAccommodation Services which includes completion of Licences to Occupy,assistance to the head of service on demise plans and Lease negotiation. To provide high standards of customer service whilstmanaging the reception arrangements for new tenants and to maintain good levelsof communication with those heads of departments/external partners whose staffuse ECCH space. To ensure that all accommodation equipment is kept upto the desired standard and maintained for external users. To raise sale invoices, and authorise invoices up to5K To work with our landlord NHSPS on clear demise plans,authorisation of Annual Business Charges. To help cover Estates and Facilities Helpdesk. To set up and maintain site plans and occupancysheets. Financial To ensure that agreements are issued and kept up todate which indicate the correct terms and conditions for any leases, licencesor agreements including Ad Hoc room hire. To raise sale invoices in a timely manner To authorise landlord Annual Business Statement To arrange for the preparation and checking ofinventories of all estates assets. To prepare and submit monthly management information,including occupancy statistics and budget information to assist with themonitoring and performance of our estate. General Any other duties consistent with the grade that may beallocated from time to time by the head of service. All roleswithin East Coast Community Healthcare CIC (ECCH) require staff to demonstrate ourValues and Signature Behaviours in the care and service they provide topatients, service users, stakeholders and colleagues. All members of staffshould consider these as an essential part of their job role. Our Values outline the core behaviours that wecan all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our SignatureBehaviours which highlight by taking the right actions we continue to build astrong culture. Our four SignatureBehaviours are: Compassion- We Listen, We Learn,We Lead| Action - MyAccountability, My Responsibility | Respect - RespectOur Resources: People, Time and Money | Everyone - Work Together, Achieve Together. Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Person Specification Qualifications Essential <ul> <li>Recognised admin/business qualification or relevant experience NVQ Level 3, BTEC, ILM 2/3. </li> <li>Computer systems qualification NVQ or equivalent experience </li> <li>An ability to undertake future training</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and handheld technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the provision of accommodation</li> </ul> Skills and Knowledge Essential <ul> <li>Reliable, conscientious, committed, positive attitude, resilient, motivator. </li> <li>Perform under pressure. </li> <li>Task focused. </li> <li>Collaborator. </li> <li>Customer/service user thinking/focus. </li> <li>Positive communicator with a can do attitude. </li> <li>Effective communication skills. </li> <li>Evidence of the ability to plan and prioritise work to meet own and department deadlines. </li> <li>Ability to take responsibility and be accountable.</li> </ul> Desirable <ul> <li>Knowledge of facilities/clinical practices and processes</li> </ul> Personal Attributes Essential <ul> <li>Attention to detail</li> <li>Work as part of a team</li> <li>Ability to embrace our Culture, Values and Signature Behaviours:</li> <li>(Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).</li> <li>Willingness and ability to work across different sites and travel to alternative sites and across the community as required.</li> </ul> Desirable <ul> <li>Knowledge of Estates and Facilities /Clinical practice and processes would be helpful.</li> </ul> Experience Essential <ul> <li>Experience of working with computer systems to include Microsoft Office and the use of IT packages and web based systems. </li> <li>Experience of creating, analysing and interpreting data in IT packages. </li> <li>Experience of producing performance reports. </li> <li>Experience of working with a diverse range of staff. </li> <li>Experience of working with KPIs. </li> <li>Experience of being able to work unsupervised</li> </ul> Desirable <ul> <li>Previous experience in a similar post within a healthcare/hospitality environment. </li> <li>Experience of using an electronic booking system to source, track and generate relevant information. </li> <li>To have used computerised audit systems and hand held technology in a working environment. </li> <li>Experience of National and NHS legislation and guidance relating to the </li> <li>provision of accommodation.</li> </ul>Employer details Employer name East Coast Community Healthcare CIC Address Hamilton House Battery Green Road Lowestoft Suffolk NR32 1DE Employer's website

Accommodation Officer

We are pleased to share an opportunity for someone to us as a Neighbourhood Officer. As a Neighbourhood Officer, you will work as part of the Neighbourhoods team to look after our communal areas and neighbourhoods to create safe and thriving communities for our tenants. You will deliver outstanding customer service by regularly inspecting our neighbourhoods, playgrounds and independent living schemes to ensure they are safe, clean, tidy, and free from graffiti, litter or fly-tipping. You'll help our tenants to enjoy their homes by giving support with items such as changing a light bulb or cutting back a hedge and by being a friendly face within the community who is able to identify and address issues by talking to residents and understanding the area. Working Hours: 37 hours per week, 8:30-16:30 Monday - Thursday 08:30-16:00 Fridays Working Location: Essex area including Braintree/Colchester/Witham and surrounding areas This is a field-based role and will require travel to our customers and properties in and around the areas above, a company vehicle will be provided, Applications are welcomed for the role of Neighbourhood Officer from those with previous experience of working in a customer facing environment. You'll need to have excellent customer service and communication skills with the ability to deliver complex or difficult messages in an engaging way. Whilst being able to work on your own initiative and possessing exceptional relation shipbuilding skills. Proficient in Microsoft Office and competent with IT packages, you will also require a full valid driving licence. click here for details of the benefits of Joining Flagship Services as a Neighbourhood Officer Please see the attached The Neighbourhood Officer - The Part I Play Statement , for responsibilities and requirements details. When applying you will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Applications may be reviewed, and candidates invited to interview ahead of the close date. No Agencies please. Application Close date: 16th January 2025 (Midnight) Division Flagship Services Department Neighbourhoods Locations Mobile - Newtide Homes Yearly salary £29,056.23 Employment type Full-time

Neighbourhood Officer

At Orbit our customers are at the heart of everything we do, we're looking for an individual with bags of personality and a real passion to support our customers in their homes and communities. Neighbourhood Manager - Your Opportunity to Make a Real Difference Based in Ipswich / East Area , our Neighbourhood Manager role is all about making positive change where it matters most - in your community. As the dedicated local lead, you'll be the friendly face customers turn to for support, guidance, and solutions. Whether it's working with Local Authorities and Housing Association partners or helping residents with Anti Social Behaviour concerns, estate services, and tenancy matters, your focus will be on delivering an exceptional experience every step of the way. We're looking for someone who truly cares about people and places. If you thrive on building relationships, enjoy being out and about in the community at least three days a week, and don't mind the occasional evening or weekend work, you'll fit right in. Your commitment to customer service, brilliant time management, and willingness to go the extra mile will set the standard for community wellbeing and safety. If you're passionate about creating vibrant, safe neighbourhoods where everyone feels supported and heard, we would love to hear from you. Join us and help shape the future of Norwich, one conversation and one connection at a time. In this role, you will represent Orbit in local communities, coordinating internal and external services to meet diverse customer needs and maintaining high standards of delivery. Key duties include managing relationships with Local Authorities and Housing Association partners, serving as the main contact for customers regarding ASB complaints, estate services, and tenancy management. Strong customer focus and effective time management are essential, as is a willingness to be present in the community three days per week, with some evening or weekend work as required. If you are passionate about housing, safety, and community wellbeing, we encourage you to apply. The role will cover the Ipswich area with access to our office in Norwich city centre. This role works in a hybrid way using a blend of field, home and office based working. What you'll achieve You'll ensure a high-quality, end-to-end customer experience, focusing on safety, wellbeing, satisfaction, and regulatory compliance. By building relationships and upholding standards in our neighbourhoods, you'll support our commitments and contribute to our overall strategy. What you'll bring Essential skills <ul><li>Strong background in customer centred operations or similar, with a demonstrable track record of case or portfolio management;</li><li>A commitment to safeguarding, with a clear awareness of the needs of vulnerable individuals and a proactive approach to supporting them.</li><li>Excellent problem-solving and conflict resolution skills, with the ability to handle complex situations with empathy and confidence.</li><li>A full UK driving licence, permanent access to an appropriate vehicle along with a flexible approach to travel and working hours, including participation in an out-of-hours rota when required.</li><li>Self-motivated and independent, yet able to collaborate effectively with colleagues and contribute to a supportive team environment</li></ul>Desirable skills <ul><li>Diploma in Housing / Foundation degree from CIB / Level 3 in Housing Management or equivalent or a commitment to work towards these within 12 months of completing a probationary period.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

3 Community and customer services Jobs in Suffolk