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Company Description United Infrastructure Group is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. We employ over 1800 people and work with a broad range of public and private sector clients. Job Description We are looking to bring on a Community Liaison officer to assist us on the Liverpool bay carbon capture scheme project. Key responsibilities of this role involve: Community Engagement &amp; Communication <ul><li>Act as the primary point of contact for residents, community groups, local businesses, and stakeholders.</li><li>Develop and deliver a community engagement plan aligned with the project schedule and key milestones.</li><li>Organise and lead community meetings, public consultations, drop-in sessions, school engagement activities, and local events.</li><li>Produce clear and accessible communications including newsletters, project updates, FAQs, digital content, and notice boards.</li></ul>Stakeholder Management <ul><li>Build strong relationships with local authorities, environmental organisations, schools, charities, and community leaders.</li><li>Work collaboratively with the project's Communications, ESG, and Stakeholder Engagement Teams to ensure accurate and timely messaging.</li><li>Maintain a stakeholder database and engagement log to ensure transparent reporting and traceability of interactions and issues.</li></ul><ul><li>Manage and respond to community queries, concerns or complaints in a timely and empathetic manner.</li><li>Track, escalate, and resolve issues with internal project teams and contractors, ensuring close-out and feedback loops.</li><li>Identify community risks and sensitivities early and help shape mitigation strategies to minimise project disruption.</li></ul>Social Value &amp; Community Benefits <ul><li>Support the delivery of social value commitments, including local employment, skills programmes, education outreach, and community investment initiatives.</li><li>Promote local economic benefit opportunities, volunteering activities, and partnership programmes.</li><li>Work with the project team to measure and report social value outcomes.</li><li>Ensure all engagement activities comply with regulatory, ethical, and project standards.</li><li>Produce monthly reports, briefing packs, and dashboards for senior project leadership and key stakeholders.</li><li>Support planning submissions and public consultation requirements.</li></ul>Qualifications Essential <ul><li>Experience in community engagement, stakeholder management, public affairs, or a related role (construction, infrastructure, energy, or environmental projects preferred).</li><li>Strong interpersonal and communication skills with the ability to build trust and credibility across diverse communities.</li><li>Confident public speaker with experience facilitating events or consultations.</li><li>Excellent written communication, including ability to simplify technical information for non-technical audiences.</li><li>Highly organised, proactive and able to work independently across multiple sites.</li></ul>Desirable <ul><li>Experience working on large-scale infrastructure, energy, environmental or regeneration projects.</li><li>Knowledge of CCUS, sustainability, Net Zero infrastructure, or environmental policy.</li><li>Familiarity with the Liverpool Bay region and local community landscape.</li></ul>Additional Information This role will have a key presence along the route around Chester into Flintshire with some time in head office (Warrington)

Community Liaison Officer

Place Communities - Community Safety and Cohesion Senior Housing Needs Officer Ref: 001151 Contract: Permanent Salary: £42,839 - £47,181 per annum (Grade 8) Hours: 36.66 per week Location: Council Offices, Spindles Shopping Centre Closing Date: Monday 24th November 2025 Interview Date: TBC. Hiring Manager: Lorraine Kenny, AD - Community Safety and Cohesion, <a href="mailto:lorraine.kenny@oldham.gov.uk" target="_blank">lorraine.kenny@oldham.gov.uk</a> Role Overview: Working within the Community Safety and Cohesion Service you will support the development of a strategic approach to the dispersal of asylum seekers in the Borough and you will work with colleagues on the development of policies, strategies and initiatives in relation to migrant communities, asylum seekers and refugees. You will lead the operational delivery of the support service including direct line management of the Local Authority Asylum Support Officers. Key Responsibilities: <ul><li>To line manage the Local Authority Asylum Support Officers including undertaking regular supervision prioritising targets and performance</li><li>To ensure that information systems are in place to deliver accurate information to the council regarding households dispersed within the borough and supported by the team.</li><li>To work with internal and external colleagues and partner agencies to mitigate the risks of the asylum dispersal in the borough and to represent the Council in relation to asylum, refugee and migrant community issues as required ensuring that the interests of Oldham are reflected.</li><li>To support the co-ordination and implementation of activity funded through Asylum Dispersal Grant or other migration related funding including performance management of delivery.</li><li>To support the management of the 'Framework agreement for the provision and accommodation and support to households resettled as part of the Afghan Relocation Schemes.</li></ul>Key Requirements: To succeed in this role, you will need as a minimum: <ul><li>Experience of working with migrant communities, asylum seekers and refugees, community development and/or community engagement.</li><li>An understanding of housing and social policy through working in a local authority, central government, housing association or similar environment.</li><li>Experience of producing reports, statistical and monitoring information as required and the development of procedures and guidance to support front line service delivery</li><li>Knowledge and understanding of the Government's asylum dispersal programme, of support available for asylum seekers and refugees and applicable legislation including the Government's Immigration Act 2016, Nationality and Borders Act 2022 and the Illegal Migration Act 2023</li><li>Experience of leading a team and the use of formal supervision systems</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment. About Us: We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact: A Great Place to Live, Healthier, Happier Lives, and Green and Growing. We're looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information. Our Values and Behaviours: By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham. We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out: <ul><li>Work with a resident focus </li><li>Support local leaders</li><li>Committed to the borough</li><li>Delivery high performance</li><li>Take ownership and drive change</li></ul>You can find out more about our values and behaviours on our greater.jobs Oldham page Our Benefits Package: At Oldham Council we offer a great benefits package for our employees, which includes the following: <ul><li>25 days annual leave which increases after 5 and 10-years' service</li><li>The option to purchase additional annual leave. </li><li>An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions. </li><li>Discounted gym membership with Oldham Active. </li><li>Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.</li><li>Salary sacrifice scheme for home and electronics and Cycle to Work. </li><li>Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.</li><li>Staff recognition and celebration events.</li><li>Peer support groups</li></ul>Inclusive Recruitment: We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace. If you're an applicant with disabilities and have previously been in or currently in care, a carer or someone who has served in the Armed Forces and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under ourGuaranteed Assessment Scheme. Data and Privacy: For details of how we use your data please see our privacy notice. Important Information: Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy. While we embrace the use of AI as an innovative tool to maximise our services at Oldham Council, we are looking for authenticity in applications we receive. We therefore ask you to think carefully if choosing to use AI when completing your application and ask that you ensure you read all instructions carefully and that your application is written by you and reflects your skills, knowledge and enthusiasm.

Senior Housing Needs Officer

Contract Type: Fixed Term Contract (for 12 months) Contract Reason: Specific Project Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment Salary: Grade G. SCP 23 £34,434 - SCP 28 £39,152 Hours Per Week: 36hours Base Location: Tameside Housing Advice, Old Street, Ashton-Under-Lyne, Tameside, OL6 7RL Assessment Date: To be arranged The Role This role will be based within the very busy Housing Advice service, working on a new project to target Empty Homes within Tameside and ring them back into use using a variety of options and solutions You will be working closely with colleagues from across the council and social landlords to create solutions along with building strong connections within communities. You will be expected to participate in multi-agency meetings to support those most vulnerable in our communities to ensure sustainability of tenancies and accommodation arrangements. We are seeking an experienced individual who has worked within a busy and challenging environment, you will be used to having to manage competing priorities and often having to use your own initiative to find solutions for customers. Experience of using IT systems including the Locata case management system and Microsoft packages would be an advantage. About You You will be someone who is ready for a challenge to help address the housing crisis in Tameside by using new and innovative ways to engage with owners of properties that are empty in the area. You will have a background in housing whether that be in the social sector or private and an understanding of the various legislation available to use. You will be a clear and confident communicator with an ability to negotiate complex decisions and policies. You will be able to use IT systems to create and maintain a case management system and database. You will be a team player and seek out opportunities to support the wider team whenever possible. Creativity is a key factor in this role and the ability to be able to bring to life the vision of Tameside in supporting residents is key The ability to work collaboratively with partners is a must alongside a track record of delivering projects About Us Come shape the future of Tameside with us! Message from Julian Jackson, Director of Place at Tameside Council. "Since joining Team Tameside in September 2022, I've been proud to work alongside a hardworking and passionate team that's making a real difference to our borough. "Our Place Directorate is at the heart of shaping Tameside-covering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it's keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day. ''We've already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Green Garden Village also set to create new homes, jobs and commercial spaces. But it's not just about developments- day to day it's about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and asssets for the future. To do that, we need passionate people to join us. If you want to be part of a team that's driving real change, improving local services, and shaping the future of Tameside, we'd love to have you on board. Come and be part of something great. Let's build the future of Tameside together!'' At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities. We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do. Our employees' skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be. This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship. We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria. Our rewards and benefits package can be viewed here For further information about this role please contact the recruiting manager on 0161 342 4352 or <a href="mailto:carol.halton@tameside.gov.uk" target="_blank">carol.halton@tameside.gov.uk</a>

Homeless Prevention Officer - Empty Homes

About The Role Working Hours: 35 Hours per week Contract Type: Full-Time, Permanent Additional Payments: Casual Car User Allowance Closing Date: 24 November 2025 Closing time: 11.59pm Interview Method: Face to Face Important: Please note, this advert may be closed early if a large number of applications are received. We would encourage you to apply as soon as possible. This role is subject to - 2 References - where possible we require 3 years' history. Qualification - • Qualified in Housing Health and Safety Rating System (HHSRS) or willingness to work towards • In depth knowledge, understanding and practical application of housing legislation or a degree in Environmental Health or an HNC in Environmental Health Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use. BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check. The Housing Compliance and Enforcement Team are responsible for dealing with reports of housing disrepair and health and safety related matters in the private rented sector, taking enforcement action as required. Officers deal with reports of housing disrepair and health and safety matters in rented properties, taking enforcement action when necessary, as well as undertaking the administration and enforcement of Mandatory HMO licensing and Selective licensing within the City, working on proactive projects to tackle rogue landlords, and investigating tenancy relations issues e.g., illegal evictions. The team works closely with Greater Manchester Fire and Rescue Service and undertakes proactive initiatives to tackle inadequate and dangerous housing across Manchester. More detailed information can be found in the accompanying Job Description. We're the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We're proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion. About the Candidate You will be a driven individual, keen to deliver statutory housing interventions. The position plays an important role in ensuring that warm, safe, healthy homes are available for all private tenure residents across Manchester. Poor housing has a direct link to poor health, comfort, and mental well-being. You will work with landlords to ensure properties are brought into a good state of repair, are decent and safe for the occupants to live in, protecting public health and improving quality of life. Some of the skills and attributes you will need are the ability to use technology to process housing interventions, conduct thorough investigations utilising digital resources and by attendance on site where necessary, and the ability to prioritise workloads and be flexible in your work approach. Successful applicants will gain the opportunity to work in a dynamic and well-regarded team, working flexibly with good hybrid working conditions. We are an Equal Opportunities Employer, and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender and sexual orientation. For an informal discussion please contact Emma Broadbent on 0161 600 8944. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: <ul> <li>We take time to listen and understand</li> <li>We work together and trust each other</li> <li>We show that we value our differences and treat each other fairly</li> <li>We 'own it' and we're not afraid to try new things</li> <li>We're proud and passionate about Manchester</li></ul>Benefits we offer <ul> <li>Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.</li> <li>A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.</li> <li>Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.</li> <li>Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.</li> <li>Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. </li> <li>A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.</li> <li>Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. </li></ul>Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process <ul> <li>Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.</li> <li>Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. </li></ul>Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: <ul> <li>Members of the Armed Forces members or veterans</li> <li>Current or former care leavers</li> <li>Have a disability or long-term condition</li> <li>If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: <ul> <li>A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.</li> <li>Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.</li> <li>A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.</li></ul>For more information about the role or any adjustments, email [email protected]. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include: <ul> <li>Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. Please note, visa sponsorship is not guaranteed for this role.</li> <li>References: We'll require references from your current and previous employer(s).</li> <li>Proof of Qualifications: Evidence of qualifications relevant to the role will be required.</li> <li>Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.</li> <li>Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.</li> <li>Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.</li> <li>Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information</li> <li>Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence.</li></ul>These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice

Housing Enforcement Officer

Position: Care Home Worker - Independent Living Shifts Available: 20 hrs per week. About ICare Group: At ICare Group, we are more than just a care provider-we are a community-focused organisation dedicated to enhancing the quality of life for those we serve. Our Care Home services provide essential support to individuals within a safe and nurturing environment. From personal care and daily living assistance to companionship and wellbeing checks, we are committed to ensuring our residents feel safe, supported, and valued. If you have a passion for making a positive impact and thrive in a dynamic environment, we would love to hear from you! Why Work with ICare Group? <ul> <li>£125 Welcome Bonus: Receive a welcome bonus upon joining (terms and conditions apply).</li> <li>Refer a Friend Scheme: Earn £125 for both you and your referral through our 'Refer a Friend' Scheme (terms and conditions apply).</li> <li>Quarterly and Annual Carer Awards: Get rewarded for your commitment to ICare with our Carer Awards.</li> <li>Blue Light Card: Enjoy discounts at hundreds of high street retailers and well-known brands. We will reimburse the cost of your Blue Light Card!</li> <li>Employee Assistance Programme: Access free, practical, and impartial support for you and your family.</li> <li>Uniform and Infection Control Equipment: Full uniform provided, including free infection control equipment.</li> <li>Dedicated People and Wellbeing Team: Access to a supportive team focused on your wellbeing.</li> <li>Comprehensive Training: Receive Fast-track training, paid induction, and 3 days of on-the-job shadowing. We offer ongoing development, with opportunities to advance your career.</li> <li>Growth Opportunities: We are committed to helping our employees grow and develop their skills, offering opportunities for career advancement.</li> <li>Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognised, appreciated, and rewarded.</li> <li>Make a Real Difference: Your work will directly impact the lives of those in need, providing them with care and support that brightens their day.</li> <li>Weekly or Fortnightly Pay and Pension: Most of our sites enjoy the stability of weekly or fortnightly pay and contribute to our stakeholder pension plan.</li></ul>What You Will Do: <ul> <li>Provide Personal Care: Assist residents with personal care tasks, including bathing, dressing, grooming, and toileting, while maintaining their dignity and comfort.</li> <li>Support Daily Living: Help residents with daily activities such as meal preparation, medication reminders, light housekeeping, and shopping.</li> <li>Offer Companionship: Provide emotional support and companionship, helping residents feel less isolated and more connected.</li> <li>Conduct Wellbeing Checks: Make regular wellbeing checks to ensure residents are safe, comfortable, and their needs are being met.</li> <li>Ensure Compliance: Adhere to all company policies, including those related to resident privacy, health and safety, and care standards.</li> <li>Contribute to Continuous Improvement: Participate in team meetings and share ideas to enhance our service offerings and care processes.</li></ul>What We are Looking For: <ul> <li>Experience in Care: Previous experience in a care role is preferred, but a genuine passion for helping others is essential.</li> <li>Positive Attitude: A friendly, supportive demeanour with a genuine passion for assisting those in need.</li> <li>Excellent Communication Skills: Ability to communicate effectively with residents and their families, providing exceptional service.</li> <li>Collaborator: Willingness to work collaboratively in a fast-paced environment and support your colleagues.</li> <li>Flexibility: Willingness to work on a flexible schedule, including weekends, and adapt to the varying needs of our residents.</li> <li>Diligence: Ensure that all care tasks and wellbeing checks are managed with care and professionalism.</li> <li>Background Checks: Willingness to undergo necessary background checks.</li> <li>Weekend Availability: Ability to work on weekends as required.</li></ul>Ready to Make a Difference? Whether you are an experienced caregiver or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. If you are enthusiastic about care and making a positive impact, we would love to hear from you! Visit our careers page at careers.icaregroup.co.uk to apply. Join us at ICare Group and help us make a difference, one visit at a time! Equal Opportunities: ICare Group is an Equal Opportunities employer committed to fostering an inclusive work environment that supports and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any legally protected characteristic. If you require any reasonable adjustments or accommodations during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. If you do not hear back from us within 14 days, please consider your application unsuccessful on this occasion. #INDHCW

Care Home Worker - independent living

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Warrington service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Warrington team. We have an exciting opportunity for an Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience, (based on full time working hours, pro rata for part time hours) Contract: 12 months fixed term contract from start date **Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by alcohol use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by alcohol use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Amanda Gilmartin | <a href="mailto:amanda.gilmartin@cgl.org.uk" target="_blank">amanda.gilmartin@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Liverpool service. If you are a team player genuinely interested in making a difference, we invite you to join our vibrant team. We have an exciting opportunity for a Recovery Coordinator to join our team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Liverpool Hours: Full time 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35* per annum *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by substance use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substance use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please reflect the attached Job Description and Person Specifications in your application. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Victoria Clarke | <a href="mailto:Victoria.Clarke2@cgl.org.uk" target="_blank">Victoria.Clarke2@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, we're driven by the belief that we can truly impact the lives of our service users. We offer a safe, supportive environment, honouring each individual and working collaboratively to identify the best treatment and care options. Our core values - 'Be open, be compassionate, and be bold' - guide us daily as we help people reshape their lives, grow as individuals, and embrace life to the fullest. Are you experienced, skilled, and passionate about making a meaningful difference? We're seeking a dedicated Recovery Coordinator to engage and assess our service users, ensuring they receive timely, personalised interventions that cater to their unique needs. With this role you'll be working as part of a busy community alcohol team. CGL Knowsley is an innovative and forward-thinking project with a proven track record of effectively engaging people with complex lives. Our ethos is centred around the principles of harm reduction, providing non-judgmental, fact-based information and advice surrounding drug and alcohol use and the associated risks. Hours: Full-time (37.5 hours per week) Full Time Salary: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata if part time) Responsibilities About the Role: <ul><li>Hold a caseload and deliver specific interventions designed to reduce the harm caused by use of alcohol to clients that have disengaged in service and at risk of being discharged from treatment. </li><li>Follow CGL prescription policies, procedures and governance when facilitating service users access to appropriate alcohol detox were appropriate.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>What we are looking for: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substances and mainly opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing yearly for the first 5 years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Generous refer a friend scheme.</li></ul>If this resonates with you and you're eager to embark on a fulfilling journey with Change Grow Live, we'd be delighted to connect with you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Emma Hind | <a href="mailto:Emma.Hind@cgl.org.uk" target="_blank">Emma.Hind@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

<ul><li>Information_for_applicants</li><li>Our_values_in_action</li><li>HAPO_JD</li></ul>Please apply online by clicking the link below There has never been a more exciting time to join Wirral Council. We've got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you. Homeless Advice &amp; Prevention Officer x 2 Fixed Term Contract until 31st October 2026. About the Role: An opportunity has arisen to join a respected Housing Team within Wirral Council. We are looking for an experienced and self-motivated Housing Options Officer / Homeless Assessment &amp; Prevention Officer to provide homeless prevention advice &amp; assistance to households who are threatened with homelessness and to assess and process homelessness applications made under current legislation. About the candidate: We would like to hear from you if you have knowledge of homeless legislation (Part VII of the Housing Act 1996/2002 and the Homeless Reduction Act 2018) and experience of developing personalised housing plans. You will have had experience of working within a homeless/housing environment and managing a demanding caseload, carrying out assessments and investigations in line with legislation. This will include the use of prevention tools to sustain existing housing or secure suitable and affordable alternative accommodation. You must be able to investigate issues, in a sensitive manner, accurately record statements and findings and effectively negotiate resolutions with accommodation providers and landlords, to prevent homelessness. Preferably you will have experience of using the LOCATA HPA2 system. Interviews to be held early December 2025. If you wish to discuss this role or require further information, please contact Neil Woodhouse, on email <a href="mailto:neilwoodhouse@wirral.gov.uk" target="_blank">neilwoodhouse@wirral.gov.uk</a> If your skills, knowledge, or experience looks a little different from what we have identified and you think you can bring value to the role, we'd love to learn more about you - as subject to the skills, knowledge, or experience levels within the candidate pool we may explore a traineeship for this role. If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest's employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349. If you're already a Wirral Council employee, as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> Working at Wirral You'll also want to know what it's like to work here so, as a start: Our values are more than just pieces of paper on our walls! We've all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing, and investing in our people. We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us. We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you'd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV's from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role. Salary range <ul><li>£36,363 - £39,152 per year</li></ul>

Homeless Advice and Prevention Officer

Priority Candidates will be considered in the first instance Wigan Town Hall Library Street Wigan WN1 1DF Salary: Grade 8, £36,363 - £40,777 per annum. 37 hours per week Temporary for two years We're on a journey to build a workforce reflective of our Borough. We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you! Your role: As part of the media relations team, you will be responsible for the day-to-day activity of the press office function, ensuring press enquiries are answered appropriately and senior officers/elected members are kept up to date with ongoing issues. You will help to develop the team's role as storytellers and reputation guardians, under the guidance of the senior media officer. You will have specific responsibility for the Community Safety Partnership and the council's homelessness service. Working directly with service areas you will proactively seek out opportunities to promote the work of the council and support the development of the council's brand and identity. You will help to support the development of the council's social media channels and will be expected to produce content in a range of formats. About you: The ideal candidate needs a successful track record in establishing positive working relationships and relevant experience of working in a press office / local government or equivalent environment. They must be confident dealing with reactive enquiries and advising senior colleagues. They should have an excellent understanding of how the media works and be politically astute. About us: Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations. The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them. The role is in the council's award-winning Public Relations team which is responsible for communicating with more than 300,000 residents through both traditional and digital channels, ensuring content is relevant, timely and targeted. Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan. To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Prove your right to work to an employer For further information, please contact James Illingworth at <a href="mailto:James.illingworth@wigan.gov.uk" target="_blank">James.illingworth@wigan.gov.uk</a> Interview dates: Week commencing 24th November 2025 This is a politically restricted role

Communications and marketing officer (Community Safety Partnership and Homelessness)

<ul> <li>Employer: Wirral Metropolitan Borough Council</li> <li>Salary: £36,363 to £39,152 plus benefits.</li> <li>Location: Wirral, Mallory, 2 Alice Ker Square</li> <li>Contract: Temporary</li> <li>Working Pattern: Flexible Hours/Full Time</li> <li>Hours: 36 hours per week.</li> <li>DBS Check: No</li> <li>Closing Date: 23/11/2025 at 23:59</li> <li>Reference: R&amp;P/25/325871</li> </ul>There has never been a more exciting time to join Wirral Council. We've got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you. Homeless Advice &amp; Prevention Officer x 2 Fixed Term Contract until 31st October 2026. About the Role: An opportunity has arisen to join a respected Housing Team within Wirral Council. We are looking for an experienced and self-motivated Housing Options Officer / Homeless Assessment &amp; Prevention Officer to provide homeless prevention advice &amp; assistance to households who are threatened with homelessness and to assess and process homelessness applications made under current legislation. About the candidate: We would like to hear from you if you have knowledge of homeless legislation (Part VII of the Housing Act 1996/2002 and the Homeless Reduction Act 2018) and experience of developing personalised housing plans. You will have had experience of working within a homeless/housing environment and managing a demanding caseload, carrying out assessments and investigations in line with legislation. This will include the use of prevention tools to sustain existing housing or secure suitable and affordable alternative accommodation. You must be able to investigate issues, in a sensitive manner, accurately record statements and findings and effectively negotiate resolutions with accommodation providers and landlords, to prevent homelessness. Preferably you will have experience of using the LOCATA HPA2 system. Interviews to be held early December 2025. If you wish to discuss this role or require further information, please contact Neil Woodhouse, on email <a href="mailto:neilwoodhouse@wirral.gov.uk" target="_blank">neilwoodhouse@wirral.gov.uk</a> If your skills, knowledge, or experience looks a little different from what we have identified and you think you can bring value to the role, we'd love to learn more about you - as subject to the skills, knowledge, or experience levels within the candidate pool we may explore a traineeship for this role. If you are a Wirral resident, are unemployed or out of work, and require help with your application, please contact Involve Northwest's employment and skills team on <a href="mailto:info@involvenorthwest.org.uk" target="_blank">info@involvenorthwest.org.uk</a> or contact 0151 644 4500 or 0151 652 4349. If you're already a Wirral Council employee, as part of our Talent Strategy, we're committed to strengthening opportunities for our people to learn, grow, progress, and thrive. For many of you, this may be preparing and applying for your next role with us, and we're passionate about ensuring you feel supported throughout your internal recruitment experience. Please get in touch if you want to know more about some of the ways in which we could support you by emailing <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> Working at Wirral You'll also want to know what it's like to work here so, as a start: Our values are more than just pieces of paper on our walls! We've all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things, and behave. We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We're serious about recognising and rewarding people for the great things they do. You'll benefit from our track record of developing, growing, and investing in our people. We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays. We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities. Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us. We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you'd like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible, please contact <a href="mailto:recruitment@wirral.gov.uk" target="_blank">recruitment@wirral.gov.uk</a> Please note that in accordance with the Council's policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies. It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances. Applications will be accepted until midnight on the closing date. We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications. Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed. All applicants invited to interview must evidence their right to work in the UK. Details of required documents can be found by clicking the link at the bottom of the Jobs page. The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now. We do not accept applications or CV's from recruitment agencies, unless otherwise stated. Therefore, any candidates submitted via a recruitment agency will not be considered for this role. How to apply Please apply online by clicking the link below

Terms &amp; Conditions: Permanent, Full time, 37 hours per week Department: Adults &amp; Heath Shortlisting date: 26th November 2025 Interview date: 9th December 2025 We are looking to recruit to a brand-new key senior role who will shape and lead our adult social care and housing needs services. We are constantly striving to improve services to our residents and the role will give you the opportunity to build on our existing strong foundations and transform our models of care and support. We are extremely proud of the recently announced outcome from the Care Quality Commission having assessed our Local Authority Adult Social Care services as good and we are now excited to move on to the next stage of our development . Can you help us get to outstanding? As an experienced senior manager you will have the ability to creatively shape and implement strategies across our health, homelessness and social care systems ,whilst managing the core business. You will have proven experience of leading your teams to ensure we thoughtfully use our resources to make a real difference to the lives of local people, addressing inequalities and taking an asset-based approach to all we do. As an ambitious authority we plan to grow our economy and become an economic centre of activity ensuring great opportunities for our local population. Our borough is a special, warm and friendly place to live and work with a real sense of community and togetherness. If you are considering a new challenge and are an experienced, energetic senior manager in the area of Adult Social Care, then this post could be what you have been waiting for. You would form part of the senior team working alongside the Director of Public Health and Assistant Director for Commissioning and Independent Living Services. Reporting directly to our Strategic Director for Adults and Health (DASS), you will facilitate and promote innovation and transform the way in which we commission and deliver services using population health data and preventative approaches to inform your decision making. If you have extensive experience of managing across a diverse and complex workforce and are experienced in partnership and multi-agency working, then this could be the post for you. If you would like an informal conversation, then please contact Mark Warren on 07977 352323 or <a href="mailto:mark.warren@blackburn.gov.uk" target="_blank">mark.warren@blackburn.gov.uk</a> In your application, please ensure you complete the section about your suitability for the role. To find out more: Assistant Director Adults - Social Work Operations and Housing Needs | Blackburn with Darwen Borough Council

Assistant Director Adults - Social Work Operations & Housing Needs

The Vacancy Permanent, Full-Time (37 hours per week) Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities. We're looking for a Homeless Support Officer to join our Temporary Accommodation team, to support in the day to day running of the temporary accommodation schemes, maintaining a good standard of temporary accommodation, provided for homeless families, single men and single women, sited at 3 separate locations. This is a varied role, working on a shift basis and your time can be spent offering practical support and advice to promote customer independence and development. You will support customers in life skills training sessions in both formal and informal settings. In this rewarding role, you will have the opportunity to work alongside and support a diverse range of customers, assisting them into long term independent accommodation, inspiring people to make positive changes, realise their full potential and lead a fulfilled life. Candidates for this role will have good communication skills and a working knowledge of IT and Microsoft Office applications. You will have confidence in challenging behaviour/resistance in others and have previous experience and knowledge of providing a support/befriending service and a basic understanding of the benefits system. You will undertake 'on the job training' to understand the business and carry out key tasks which includes domestic duties, cleaning and preparing properties to be let after they have been vacated; and storing belongings in line with legal responsibilities. You will be required to work on a shift basis for this role. Shifts include 8-4, 9-5, 10-5.30, 2pm-10pm and weekend working (a rolling rota of 1 in 6 weekends). The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. This role will be on Skylight terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate. About Us Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact. We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes. As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home. All our profit is reinvested within the group to maximise opportunities for those who most need our help. Companies within SHG: Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services. Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive. Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work. Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport. SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. 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Homeless Support Officer - Brindale

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Excellent Benefits! We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: Provide a high-quality service by liaising between the client, tenant &amp; Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated What we are looking for in our ideal Tenant Liaison Officer: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths &amp; English. Valid driver's license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel &amp; Access. A caring &amp; empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve &amp; manage own workload. We offer a range of benefits for a rewarding career including though not limited to: <ul> <li>Pension scheme</li> <li>Discounted gym memberships</li> <li>Discounts and savings on travel, hotels, shopping, holidays and restaurants</li> <li>Cycle to Work scheme</li> <li>Life Insurance</li> <li>Smart Health (including round the clock access to 24/7 UK-based GPs)</li> <li>Medicash Health Plan</li> <li>23 Days Holiday Entitlement plus Bank Holidays</li> <li>Death in Service Payment</li></ul>In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click "apply" below - we want to hear from you! Closing date: 27th November 2025 (we reserve the right to close this vacancy earlier depending on number of applications).

Tenant Liaison Officer

About the role Housing Services are looking to recruit a Tenant Liaison Officer Working alongside colleagues and contractors your role will be liaise with tenants during repairs and refurbishment projects ensuring that the tenants are fully updated, any complaints successfully resolved and a positive relationship between the tenants and Council is maintained You will be required to undertake Quality and site-specific Health and Safety audits. You will need experience of working with customers and be able to demonstrate both communication and influencing skills Please refer to the attached job description for further details on the required qualifications and experience About Bury The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way Benefits of working for Bury Council To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. Next steps For more information on the role you can contact Noel Chambers - <a href="mailto:N.Chambers@bury.gov.uk" target="_blank">N.Chambers@bury.gov.uk</a>

Team About the role As part of Bury Council's commitment to delivering high-quality housing services and ensuring compliance with leasehold legislation, we are recruiting a Section 20 Leasehold Officer. This role is central to managing the statutory consultation process under Section 20 of the Landlord and Tenant Act 1985, supporting the delivery of major works and long-term agreements across our housing stock. Key Responsibilities: <ul><li>Lead and manage the Section 20 consultation process for major works and qualifying long-term agreements.</li><li>Draft and issue statutory notices including Notices of Intention, Estimates, and Award of Contracts.</li><li>Liaise with internal teams, contractors, and leaseholders to ensure legal compliance and effective communication.</li><li>Maintain accurate records and documentation to support audit and tribunal processes.</li><li>Provide expert advice on leasehold matters, service charges, and statutory obligations.</li><li>Support the Asset Management and Building Safety teams in delivering safe, well-maintained homes.</li></ul>Essential Criteria: <ul><li>In-depth knowledge of leasehold legislation, particularly Section 20 requirements.</li><li>Experience in housing management, leasehold services, or property compliance.</li><li>Strong communication and stakeholder engagement skills.</li><li>Ability to interpret legal documents and explain complex information clearly.</li><li>Excellent organisational skills and attention to detail.</li></ul>Desirable: <ul><li>Relevant qualification in housing, law, or property management.</li><li>Experience working in a local authority or social housing environment.</li></ul>About Bury The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service. In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted. Please note we are unable to support with sponsorship at this time. As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way Benefits of working for Bury Council To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs We support employees to work with agility, where appropriate for the post and service requirements. We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria. If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'About You' or 'Supporting Statement' section of your application. Next steps For an informal chat regarding the role please contact Chris Kalupa - <a href="mailto:C.R.Kalupa@bury.gov.uk" target="_blank">C.R.Kalupa@bury.gov.uk</a>.

Leasehold Officer

About The Role Working Hours: 35 Hours Per Week Contract Type: Full-Time, Permanent Additional Payments: Essential Car Allowance Closing Date: 17 November 2025 Closing time: 11.59pm Interview Method: Face to Face This role is subject to - 2 References - where possible we require 3 years' history. DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed (<a href="https://www.gov.uk/government/publications/dbs-code-of-practice" target="_blank">https://www.gov.uk/government/publications/dbs-code-of-practice</a>). We have a policy on the Employment of Ex-Offenders and it is available upon request. Essential Car Documentation- This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance. The role holder will coordinate and contribute to the provision of a high quality service to support service users and promote their independence ensuring service standards are achieved, maintained and improved. The role holder will contribute to the positive engagement of service users with support services provided by both statutory and voluntary agencies, ensuring that they are appropriately supported and able to contribute positively to the community. The role holder will assist with establishing and maintaining partnerships with a range of stakeholders and agencies in line with City Council policies and procedures. The Allocations Support Team consists of 14 support workers who work GM wide to source suitable emergency hotel accommodation for both families and single applicants. The team will provide support to both families and singles currently accommodated in B&amp;Bs and self-contained units of emergency accommodation. The team support service users to remove barriers to access accommodation through housing related support (HRS), in house TA, GMMH commissioned accommodation, capital leasing and RSAP. You will need to have a good understanding of what it takes to be a leader and effectively manage a team of support staff across a city and GM wide location. You will be required to work in a fast-paced environment, problem solving to identify placements for service users who we may struggle to find accommodation for, without multi professional working. You will need an excellent knowledge of safeguarding to ensure placements are suitable and remove barriers which can stop people accessing accommodation. You will need to have a good understanding of the different types of temporary accommodation accessible to applicants, and how we can work with services to negotiate placements. You will need to be able to demonstrate good partnership working with agencies such as Children's Services, Early Help, Schools, domestic violence organisations, ASBAT (Antisocial Behaviour Action Team), Neighbourhood Services, health, social care, and mental health services will be vital. You will be responsible for managing the support contract for the RSAP (rough sleeper accommodation programme) and NSAP (Next steps accommodation programme) properties MCC own and manage on behalf of registered social landlords. You will need to maintain excellent relationships with stake holders and registered social landlords to ensure applicants are sustaining their tenancies and if not, being responsive to resolve. You will be required to attend regular meetings with RSL with RSAP tenancies and commissioned partners to ensure all aspects of contractual agreements are being met. For an informal discussion, please contact the hiring manager, Sue Bee, at 07773576536 and [email protected] to arrange a convenient time to discuss the role. About the Candidate You will have a good understanding of Homelessness, the service objectives and priorities. You will ensure you are responsible for your own workload completing visits in a sensitive and timely manner to meet the needs of the service user. You will be able to take ownership for resolving problems and take the initiative to work on your own to address issues that may arise. You will be able to provide technical advice regarding the enforcement of relevant legislation adhering to relevant policies and procedures and working within set parameters. Complete incident reports and be able to report unusual circumstances or situations that may have a negative impact on the environment along with the well-being of residents, visitors and businesses. You must be able to maintain accurate records of investigations and inspections to ensure information produced can be relied upon to demonstrate performance and delivery. Display a personal commitment to continuous self-development and service improvement. About Us We're the local council for one of the UK's most vibrant and diverse cities. Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: <ul> <li>We take time to listen and understand</li> <li>We work together and trust each other</li> <li>We show that we value our differences and treat each other fairly</li> <li>We 'own it' and we're not afraid to try new things</li> <li>We're proud and passionate about Manchester</li></ul>Benefits we offer <ul> <li>Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. </li> <li>A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. </li> <li>Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. </li> <li>Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. </li> <li>Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. </li> <li>A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. </li> <li>Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. </li></ul>Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people. Support During the Process <ul> <li>Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.</li> <li>Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. </li></ul>Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below: <ul> <li>Members of the Armed Forces members or veterans</li> <li>Current or former care leavers</li> <li>Have a disability or long-term condition</li> <li> If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme</li></ul>If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application. When You Join Us We're a Disability Confident Employer, offering: <ul> <li>A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.</li> <li>Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.</li> <li>A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.</li></ul>For more information about the role or any adjustments, email [email protected]. What we will need from you if you're successful In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship. Pre-Employment Checks If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include: <ul> <li>Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK. </li> <li>References: We'll require references from your current and previous employer(s).</li> <li>Proof of Qualifications: Evidence of qualifications relevant to the role will be required.</li> <li>Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.</li> <li>Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.</li> <li>Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.</li> <li>Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information</li> <li>Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence.</li></ul>These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve. Other relevant information We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role. For more information about the role, please ensure that you read the role profile attached. Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year. Privacy Notice

Homeless Lead Officer

The Vacancy x1 Permanent, Full-Time (37 hours per week) x1 Permanent, Part-Time (18.5 hours per week) We are a values driven organisation committed to achieving our mission of 'One team, transforming lives'. Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It's also means you get to be part of a thriving and forward-looking organisation that prides itself on being a great place to work. Are you passionate about promoting health and wellbeing? Do you want to make a positive difference in the lives of older adults? We are seeking a dedicated Independent Living Assistant to join our team and support customers aged 50+ in Stockport. The Independent Living Assistant will provide a varied and appropriate programme of physical / health and wellbeing promotion activities based around the needs and wishes of customers aged around 50+ living within a designated geographical area of Stockport. You will assist customers in arranging outings and events, supporting them to take the lead to ensure sustainability moving forward. A key priority of this role will be to provide a clear, obvious, and familiar avenue of support to the customers living within the allocated geographical area. You will generate and maintain regular contact, signposting any queries and support needs as appropriate. Your visibility will be maximised via your additional responsibility to monitor, inspect, and report issues sighted within the geographical area allocated to you. In addition to the above, you will assist Independent Living Officers and Seniors in the provision of a comprehensive housing management service by delivering excellent Intensive Housing Management support to all our customers. A driving licence &amp; access to a vehicle is necessary for this role. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. If you would like to find out more, for an informal chat contact Nerys Carpenter 07815476984 <a href="mailto:Nerys.carpenter@stockporthomes.org" target="_blank">Nerys.carpenter@stockporthomes.org</a> We encourage you to apply early! We may close the vacancy sooner if we find the right candidate. Closing Date: 28th November 2025 Interview Date: 8th December 2025 About Us Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact. We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes. As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home. All our profit is reinvested within the group to maximise opportunities for those who most need our help. Companies within SHG: Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services. Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive. Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work. Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport. SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

Independent Living Assistant

The Vacancy Full Time, Permanent Closing Date: 12th November 2025 Interviews: TBC Support our communities. See the difference you can make in our city. At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth. We have an exciting opportunity to join our Neighbourhood Team as a Neighbourhood Officer. We're looking for someone who can assist in the delivery of a customer focused service in a defined geographical area, delivering a high-quality housing and tenancy service. Working mainly in a designated neighbourhood, you will help to create a sustainable and thriving neighbourhood, customer independence and deliver an exceptional 'first point of contact resolution' customer experience. You will be encouraged to be innovative and work autonomously in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities. What we're looking for: <ul> <li>Experience of working in the housing sector or similar role delivering services to customers providing high-quality, responsive, and proactive tenancy management and related services.</li></ul><ul> <li>Experience in managing rent arrears cases and negotiating payment arrangements.</li></ul><ul> <li>An understanding of effective estate and tenancy management, with experience of delivering a range of related neighbourhood management services.</li></ul><ul> <li>An understanding of property condition issues with a commitment to maintaining the condition and appearance of properties, estates, and neighbourhoods.</li></ul><ul> <li>Good IT skills alongside good organisational skills with an ability to manage own workload, plan and prioritise whilst being flexible, positive, and enthusiastic.</li></ul><ul> <li>Customer focused with a desire to provide services to a high standard.</li></ul><ul> <li>Experience of working collaboratively with key stakeholders and partners to achieve community and neighbourhood regeneration.</li></ul>Demonstrable experience in relation to safeguarding. Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south, and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation. One Manchester strives for equality, diversity, and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours, please give us a call and we can let you know if this can be considered for a particular role. The Company We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. The Benefits Not only do we offer fulfilling jobs where you can see the difference our work makes in our communities, but we also offer great rewards. Visit our site for more details. Career development 27 day annual holiday Pension scheme Healthcare cash plan

Neighbourhood Officer

The Vacancy Permanent, Full Time (37 hours per week) We are a values driven organisation committed to achieving our mission of 'One team, transforming lives', but we're also entrepreneurial, maximising the value of our money and resources. We are currently looking to recruit two Neighbourhood Housing Officers to join our team! As a first point of contact, you will provide a customer focused housing management service within a designated neighbourhood. The work undertaken will meet the aims and objectives of Stockport Homes and achieve our mission to transform lives. As a Neighbourhood Housing Officer, you must be confident in order to enforce tenancy conditions and challenge behaviours using various tools and powers at your disposal. This will require excellent organisational and problem-solving skills, a high level of resilience, the ability to work on your own initiative with minimal supervision and excellent interpersonal and communications skills to work with partners and colleagues to jointly tackle issues. With excellent customer care skills and a commitment to making a difference to the neighbourhoods you will manage; you must be capable of working positively and enthusiastically in sometimes challenging circumstances and have an interest in Housing law relating to the management of Social Housing. With good problem-solving skills and the ability to work both on your own initiative and as part of a team, you must be able to use a wide range of IT packages to manage tenancy details and case work and be willing to deal with different types of workloads and problems. Due to the nature of the role, a valid current driving licence and access to a car is essential. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. This role has been reopened; Please note, previous applicants need not reapply. Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate. About Us Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact. We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes. As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home. All our profit is reinvested within the group to maximise opportunities for those who most need our help. Companies within SHG: Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services. Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive. Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work. Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport. SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

Neighbourhood Housing Officer

These are exciting times to work within Salford City Council's fast paced and varied Housing Strategy Team. The team is responsible for the production of, and monitoring and reporting on the delivery of our housing and homelessness related strategies and policies - including data collection and analysis. In addition, the team are responsible for driving and delivering a number of key actions within our strategy action plans. In addition, the post holder will have responsibility for conducting s.202 homelessness reviews. We are seeking a dynamic individual to join our team, who can demonstrate their ability to use their initiative to drive a partnership approach to achieving local outcomes. You will have excellent written and verbal skills and be able to plan and manage competing pieces of work. Knowledge and understanding of a wide range of housing and homelessness issues is required. Importantly, we are seeking someone with proven experience of delivering and an advanced understanding of homelessness law. Our values of pride, passion, people and personal responsibility are at the heart of everything we do, and they are central to the way in which we behave with colleagues, customers and partners. Please contact Julie Craik, <a href="mailto:julie.craik@salford.gov.uk" target="_blank">julie.craik@salford.gov.uk</a> - if you would like to discuss this position in more detail. Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work &amp; grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you here! Continuous ervice commitment New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you here. Guaranteed Assessment Schemes We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please click here. Privacy Statement and Data Protection Our core data protection obligations and commitments are set out in the council's primary Recruitment and Employment Privacy Notice which can be found at <a href="https://www.salford.gov.uk/gdpr" target="_blank">https://www.salford.gov.uk/gdpr</a> .

Principal Officer - Strategy and Homelessness Reviews

The Vacancy Fixed-Term Maternity Cover until October 2026, Full-Time (37 hours per week) We are a values-driven organisation committed to our mission of "One team, transforming lives." Working with us means making a real difference in the lives of vulnerable people across Stockport every day. It also means being part of a forward-looking, thriving organisation that prides itself on being a great place to work. We have a vacancy for a Housing Support Officer to provide intensive, personalised support to customers with a wide range of needs, including those with complex challenges and facing multiple forms of exclusion. A key focus of this role will be leading support for customers affected by hoarding behaviours, helping them to declutter &amp; organise their homes and develop practical strategies to maintain a safe and manageable living environment. The successful candidate will assess risk and work effectively with in-house teams and external statutory and voluntary agencies such as Social Care and Probation Services to achieve the best outcomes for customers. We are looking for someone with experience supporting vulnerable individuals in a hands-on, practical capacity, empowering customers to sustain their tenancies, improve their mental health, and achieve positive life outcomes. The role requires passion, self-motivation, persistence, and determination to engage and support customers with complex needs, particularly those who require guidance and practical support to address hoarding behaviours. Strong IT skills are essential to effectively manage caseloads and use Microsoft packages, along with experience in accurate and clear recording of customer interventions. A full driving licence and access to a vehicle are required. If you would like to informally discuss the Housing Support Officer role please contact Emma Ferguson, Housing Support Team Leader on 07966 730599 or email <a href="mailto:emma.r.ferguson@stockporthomes.org" target="_blank">emma.r.ferguson@stockporthomes.org</a> The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on SKylight terms and conditions. The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People &amp; OD Team on <a href="mailto:humanresources@stockporthomes.org" target="_blank">humanresources@stockporthomes.org</a>. Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We strongly recommend an early application as we will be interviewing throughout the duration of the role being open and reserve the right to close the role early if we successfully appoint. Closing date: 1st December 2025 Interview date: 8th December 2025 About Us Welcome to Stockport Homes Group (SHG), an umbrella organisation for four, socially responsible interdependent companies within the housing sector. What makes us unique is our vision: one where entrepreneurship and commercialisation go hand in hand with social impact. We are Stockport's largest landlord, managing over 12,000 properties on behalf of Stockport Council and Private Landlords, as well as our own growing portfolio of new build homes. As builders, landlords, architects and developers we believe in collective responsibility for more affordable housing. Equally, through a commitment to a range of wrap around services we look for ways to improve people's lives: from advice and support on health and wellbeing, to employment, educational opportunities and help in the home. All our profit is reinvested within the group to maximise opportunities for those who most need our help. Companies within SHG: Stockport Homes - Stockport Homes was formed in 2005, to manage housing stock across Stockport on behalf of Stockport Council. As a limited company, we operate as an ALMO which is an 'Arm's length management organisation', so whilst the company is owned by the Council, we operate independently on day-to-day matters and in delivering services to our customers. We are committed to providing quality homes across Stockport and listening to the voice of our customers to continually improve our services. Three Sixty - Three Sixty delivers innovative, high-quality construction, maintenance and facilities management services across Stockport, Greater Manchester and Cheshire. We are trades people who operate with a friendly, community-led approach. We get the balance right between excellent customer service and service delivery. We take pride in giving back to our local communities and each year we Gift Aid our profits to SKylight to support the work they do to help Stockport and the borough thrive. Skylight - SKylight is a Charitable Community Benefit Society, established in 2018, dedicated to transforming lives in Stockport. We work closely with local communities to support people into employment, alleviate poverty and enhance digital skills. Our services help individuals live independently while fostering strong community networks, particularly for those facing disadvantages. We are proud to contribute to making Stockport a great place to live and work. Viaduct Housing Partnership - Formed in 2017, Viaduct is a development partnership between Stockport Homes Group and Stockport Council, focusing on building more affordable homes in Stockport. SHG is proud to be an award-winning organisation dedicated to transforming the lives and communities of our customers and as a public-private sector fusion, SHG is focused on future growth and excellence - looking for the best people to join the Group to be on this exciting journey. Our Benefits Personal Development Work/Life Balance Embrace Diversity Our Community Previous Next

Housing Support Officer

A bit about the role ... We are currently looking for a proactive and empathetic Resident Liaison Officer (RLO) to join our growing team at Connolly Ltd. This role is based on our active sites across Greater Manchester, where we are delivering planned works within the Social Housing sector. Our schemes consist of all aspects of internal and external refurbishments - window and door replacements, reroofing, kitchen and bathroom refurbishments etc. The RLO will act as the key point of contact between residents and the site team, ensuring clear communication, minimal disruption, and a positive customer experience throughout the project lifecycle. A bit about us ... Connolly is a leading construction, refurbishment, and development company with family values at our core. We don't just improve homes-we help build stronger communities and are committed to making a positive impact for residents. We operate within the Social Housing sector, delivering holistic housing services to local authorities and housing associations across West Yorkshire, the Northwest, and North Wales. What you will be responsible for... <ul><li>Acting as the main liaison between residents and the site team, ensuring timely and effective communication</li><li>Managing resident engagement before, during, and after works, including issuing notices and updates</li><li>Handling queries, concerns, and complaints with professionalism and empathy</li><li>Supporting vulnerable residents and ensuring their needs are considered throughout the works</li><li>Coordinating access arrangements and appointments to minimise disruption</li><li>Maintaining accurate records of resident interactions and project updates</li><li>Attending site meetings and contributing to progress reporting</li><li>Promoting a positive image of Connolly Ltd and ensuring high levels of customer satisfaction</li><li>Supporting the delivery team in achieving programme targets and quality standards</li></ul>What we'd like from you... <ul><li>Previous experience in a Resident Liaison or customer-facing role within the Social Housing or construction sector</li><li>Strong communication and interpersonal skills</li><li>Ability to manage sensitive situations with discretion and empathy</li><li>Organised and able to manage multiple tasks and priorities</li><li>IT literate with experience in using Microsoft Office and reporting tools</li><li>Full UK driving licence and access to a vehicle </li></ul>What we'll give you ... This is a fantastic opportunity to join a family-run business experiencing strong growth in the Social Housing sector, supported by a diverse and experienced leadership team. At Connolly Ltd, we believe that when you feel valued and supported, you perform at your best and enjoy your work. In this role, you'll receive a competitive rewards package including a comprehensive pension scheme, generous holiday entitlement, and access to ongoing training and development opportunities. Ready to join Team Connolly? If this role sounds like the right fit for you, we encourage you to apply as soon as possible to avoid missing out. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

Resident Liaison Officer

A bit about the role ... We are currently looking for a proactive and empathetic Resident Liaison Officer (RLO) to join our growing team at Connolly Ltd. This role will support a retrofit project based in and around the Oldham area, where we are delivering energy efficiency improvements to social housing properties. The RLO will act as the key point of contact between residents and the site team, ensuring clear communication, minimal disruption, and a positive customer experience throughout the project lifecycle. A bit about us ... Connolly is a leading construction, refurbishment, and development company with family values at our core. We don't just improve homes-we help build stronger communities and are committed to making a positive impact for residents. We operate within the Social Housing sector, delivering holistic housing services to local authorities and housing associations across West Yorkshire, the Northwest, and North Wales. What you will be responsible for... <ul><li>Acting as the main liaison between residents and the site team, ensuring timely and effective communication</li><li>Managing resident engagement before, during, and after works, including issuing notices and updates</li><li>Handling queries, concerns, and complaints with professionalism and empathy</li><li>Supporting vulnerable residents and ensuring their needs are considered throughout the works</li><li>Coordinating access arrangements and appointments to minimise disruption</li><li>Maintaining accurate records of resident interactions and project updates</li><li>Attending site meetings and contributing to progress reporting</li><li>Promoting a positive image of Connolly Ltd and ensuring high levels of customer satisfaction</li><li>Supporting the delivery team in achieving programme targets and quality standards</li></ul>What we'd like from you... <ul><li>Previous experience in a Resident Liaison or customer-facing role within the Social Housing or construction sector</li><li>Strong communication and interpersonal skills</li><li>Ability to manage sensitive situations with discretion and empathy</li><li>Organised and able to manage multiple tasks and priorities</li><li>IT literate with experience in using Microsoft Office and reporting tools</li><li>Full UK driving licence and access to a vehicle </li></ul>What we'll give you ... This is a fantastic opportunity to join a family-run business experiencing strong growth in the Social Housing sector, supported by a diverse and experienced leadership team. At Connolly Ltd, we believe that when you feel valued and supported, you perform at your best and enjoy your work. In this role, you'll receive a competitive rewards package including a comprehensive pension scheme, generous holiday entitlement, and access to ongoing training and development opportunities. Ready to join Team Connolly? If this role sounds like the right fit for you, we encourage you to apply as soon as possible to avoid missing out. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

35 Community and customer services Jobs in Warrington, UK