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Active Recovery Coordinator - Forward Leeds Location: 74 Kirkgate, Leeds LS2 7DJ Working Hours: 37 hours per week, Monday-Friday Contract Type: Permanent Salary: £25,110 - £32,090 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. About the role: An exciting opportunity to become a Recovery Coordinator and join our Forward Leeds team in Kirkgate! This is a dynamic and rewarding role where you will: <ul><li>Manage a caseload by creating, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote the progression of individuals from initial engagement into structured treatment.</li><li>Support clients in various different treatment stages, from initial assessment to exiting treatment, accessing sustained recovery and aftercare.</li><li>Contribute to reducing substance-related harm to individuals and the wider community.</li><li>Collaborate closely with key partners and colleagues across the street to support partnerships to achieve the best health and wellbeing outcomes for individuals.</li></ul>About you: <ul><li>Experience working within a similar role or experienced within the sector (desirable).</li><li>Comfortable working outreach within the community/have experience doing so.</li><li>Managing a caseload and confident speaking to third parties such as housing associations, probations etc. </li><li>Ability to use your initiative and be proactive.</li></ul>To view the full job description and person specification for this role, please click here. What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a> Closing Date: 2026-02-15

Recovery Coordinator

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at Summer Manor, Burley in Wharfedale, West Yorkshire. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £22,557.60 ACTUAL plus benefits and bonus Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 24 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-LC1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job description Post Ref: CC500 Based in central Halifax and ability to travel between the locations where the Housing Access and Temporary accommodation Services are delivered. If you would like to discuss the role or location in more detail please contact Sarah Goldthorpe or Deborah Priestley on 01422 264300 Study towards a Level 3 Housing &amp; Property Management qualification. Calderdale Council is an equal opportunities employer and service provider. Due to the nature of the role, it is a requirement that the post holder is female and is exempt under the Equality Act 2010 Schedule 9, Part 1.This is an exciting opportunity to work across a number of teams deliverling homelessness prevention, housing advice and temporary accommodation services. You will provide a high level of customer service and assist Housing Support, Housing Options and the support and administrative staff in their duties and learn how to assist in delivery of resident activity events at the Council's Refuge and temporary accommodation facility. The Housing Access teams are currently supporting a wide range of residents of Calderdale through preventing homelessness, providing support to people in their tenancies and providing advice and assistance to support residents. The work includes customer service, managing a busy reception area (for health and safety/security reasons the buildings access and egress is via a staffed reception area), meeting with clients, contractors and professionals and developing those skills needed. Other responsibilities include reporting repairs, and general housing management tasks. The role offers opportunities to develop advice and support skills to people who need help with their housing options, support people to prevent them becoming homeless and supporting those clients who ultimately end up in temporary accommodation. The successful candidate will be able to demonstrate strong organisational and communication skills and be familiar with IT systems. We would require you to have excellent verbal and written communication skills and demonstrate experience of working within a customer focused role. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed. Closing Date: 22nd February 2026 Interview Dates: 2nd March 2026 To be eligible for this apprenticeship you must meet the criteria set out by the Department for Education in the Apprenticeship funding rules, including:• Be aged 16 or over on the day the Apprenticeship starts. • Having a valid and eligible residency status and the right to work in England which will last for the duration of the apprenticeship (as described in Annex A of the Apprenticeship funding rules). • Meet the essential qualification criteria in the role profile and be able to provide original qualification certificates at interview. • Not be enrolled on any other programme or qualification which means you are not eligible under the Apprenticeship funding rules. • Not have prior learning and experience (including qualifications at the same or higher level in the same or a closely related field) which duplicates the learning and experience to be provided under the apprenticeship. The Council will assess this via an assessment of prior learning and experience A full copy of the Apprenticeship funding rules is available here: <a href="https://assets.publishing.service.gov.uk/media/6875204b55c4bd0544dcae08/Apprenticeship_funding_rules_2025_to_2026_v2.pdf" target="_blank">https://assets.publishing.service.gov.uk/media/6875204b55c4bd0544dcae08…</a> We may utilise digital interview methods. As part of our Vision ( <a href="https://www.calderdale.gov.uk/vision/" target="_blank">https://www.calderdale.gov.uk/vision/</a> ) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities. On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change. Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation, including Black, Asian &amp; Minority Ethnic applicants. All applications are anonymised before being seen by the selection panel. For support on your application please read our Application Booklet or visit our Employment Hub | Calderdale Council

Apprentice Housing Assistant - Homelessness Services

Pay:&nbsp;£50,000.00-£55,000.00 per year<h3>Job Description:</h3>&nbsp;Overview We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. This pivotal role requires a strong leader with a proven track record in management and supervising teams. The ideal candidate will possess exceptional organisational skills and the ability to drive efficiency while fostering a positive workplace culture.&nbsp;Purpose of the Job:To lead the strategic and operational delivery of housing management, support services, and asset management. This role ensures high-quality customer service, safe and well-maintained homes, compliance with regulations, and effective management of housing stock.&nbsp;Key Responsibilities:Details on the main responsibilities and accountabilities of the Head of Operations role are provided below.<ul><li>Develop and deliver the Housing provider’s housing, support, and asset management strategies in line with IHL’s objectives.</li><li>Ensure the effective delivery of high-quality, person-centred housing and support services that promote independence, well-being, and social inclusion.</li><li>Drive service improvements, lead on regulatory compliance, and manage a multidisciplinary team to meet the needs of service users.</li><li>Embed a culture of customer focus, continuous improvement, and value for money.</li><li>Ensure excellent tenancy and estate management services, including lettings, arrears management, ASB handling, and resident engagement.</li><li>Oversee supported housing and independent living services, ensuring safeguarding, person-centred support, and regulatory compliance.</li><li>Lead on resident satisfaction, complaints handling, and service improvement.</li><li>Oversee the strategic planning and operational delivery of asset management functions, including: Stock condition surveys; Planned maintenance programs; Responsive repairs; Void management; Health &amp; safety compliance (e.g., gas, fire, legionella, asbestos).</li><li>Ensure assets are safe, well-maintained, and deliver long-term value.</li><li>Ensure compliance with all relevant housing regulations, health and safety legislation, and sector best practices.</li><li>Contribute to budget setting and financial control for housing and asset teams.</li><li>Deliver services within budget and identify cost-saving opportunities without compromising quality.</li><li>Manage and develop multidisciplinary teams across housing, support, and property services.</li><li>Set and monitor KPIs and performance targets.</li><li>Build strong relationships with residents, regulators, contractors, and external agencies.</li><li>Develop, implement and maintain company-wide health and safety policies and procedures</li><li>Serve as the main point of contact for health and safety matters internally and with external regulatory bodies.</li><li>Prepare reports for boards and committees as required by the CEO and COO.</li><li>Lead on organisational projects where required, and deliver and implement in line with project parameters.</li><li>Work with Finance to ensure that rents and service charges are set at an appropriate level annually and include full cost recovery.</li><li>Work closely with the development team; ensuring that the operations teams are prepared for property handover.</li><li>Ensure that void loss is minimised across the geographical area, by addressing any barriers to referrals at a senior level with strategic partners.</li><li>Develop a robust rent arrears policy; ensuring that operational teams work closely with customers to minimise arrears.</li><li>Work with other IHL colleagues to prepare a high-quality response to tenders for Housing and Support services.</li><li>Ensure value for money for the organisation; assisting in the development of a preferred suppliers list which balances value and quality, and ensures that our suppliers comply with legal and contractual requirements.</li><li>Maintain an evidence-based culture, which is person centred, commands the confidence of commissioners and stakeholders, and promotes multi-disciplinary and cross organisational working.</li><li>Review successes, mistakes and incidents to facilitate continuous improvement.</li></ul>&nbsp;Leading the Team:<ul><li>Recruit, lead, supervise, motivate and manage the team so that the service is delivered to a high standard and in line with IHL’s policies, procedures and values.</li><li>Ensure that the team are trained and motivated to carry out tasks to the highest standard, carrying out regular one to one’s to ensure that required standards are understood and are met in line with agreed targets.</li><li>Coach individuals and teams to perform to the best of their ability.</li><li>Give ongoing feedback on performance and effectively manage poor performance.</li><li>Carry out employee appraisals, identifying development needs and ensuring that training plans are written, actioned and monitored for the team.</li><li>Manage disciplinary, grievance, harassment, performance and absence management investigations and processes for the team and assist in these procedures for other services where an independent manager is required.</li><li>Implement IHL’s Health and Safety Policy and Procedures, ensuring that all practices are undertaken in accordance with ensuring a healthy and safe working environment and that all employees are aware of their responsibilities in respect of their role.</li><li>Actively promote non-discriminatory behaviour to ensure equal opportunities for all. Challenge perceptions and behaviour and lead by example to promote equality and diversity at all levels within the team.</li><li>Provide support and guidance to all team members.</li><li>Encourage the team to achieve a positive work / life balance.</li></ul>&nbsp;General:<ul><li>Demonstrate IHL values of being Creative, Passionate and Caring in everything you do, including the way you treat colleagues, customers and stakeholders.</li><li>Carry out your duties in accordance with IHL’s policies and procedures.</li><li>Provide an excellent level of customer service both within IHL and for the general public and external bodies.</li><li>Carry out your duties in a safe and proper manner both for yourself and for the well-being of others in accordance with IHL’s Health and Safety Policy.</li><li>Take a ‘continual improvement’ approach to work, actively working in partnership with our customers and participating in service reviews and improvements.</li><li>Work within the ethos of IHL and promote IHL’s mission, vision and values.</li></ul>&nbsp;Education. Training, Skills and Work Experience:Essential<ul><li>At least three years leadership experience in social housing, asset management or related field</li><li>Strong understanding of housing law, tenancy management and the regulatory/legal frameworks relevant to the housing and support sectors</li><li>Commitment to resident engagement and high service standards</li><li>Significant experience of contract and budget management</li><li>Experience of managing multi-disciplinary, dispersed teams</li><li>Able to travel independently and effectively throughout the company's area of operation</li><li>Hybrid role with travel to housing schemes and Head Office as required</li><li>Occasional out of hours work required for emergencies or events</li></ul>Desirable<ul><li>Professional qualification in relevant field</li><li>NBOSH qualification or equivalent or willing to work towards this</li><li>Experience of working with Local Authorities to deliver contracts and monitor outcomes</li><li>Experience of working with groups of people who require high level of housing support</li></ul>Requirements<ul><li>Proven experience in a supervisory or management role within an operational setting.</li><li>Strong leadership skills with the ability to inspire and guide teams towards achieving common goals.</li><li>Excellent communication skills, both verbal and written, with the ability to engage effectively at all levels of the organisation.</li><li>Strong analytical skills with a focus on problem-solving and decision-making.</li><li>Ability to work under pressure while managing multiple priorities effectively.</li><li>A proactive approach to identifying opportunities for improvement within operations. If you are an innovative thinker with a passion for operational excellence, we invite you to apply for this exciting opportunity as Head of Operations.</li></ul>&nbsp;Job Type: Full-timeBenefits:<ul><li>Company pension</li><li>Employee discount</li><li>On-site parking</li></ul>Work Location: In personExpected start date: 01/03/2026

Independent Housing (UK) Ltd

Head of Operations

An exciting opportunity has become available to work in the Accommodation Team, within the Council's Housing Needs Service. The Housing Needs Service is responsible for preventing homelessness in Wakefield and providing support and assistance to those who are already homeless. We are looking for an enthusiastic, motivated, organised and open minded person to join the team as an Accommodation Officer. This role involves supporting people who have been placed in temporary accommodation to move-on into suitable settled accommodation, to ensure that the conditions of the temporary placement are being met and to address any presenting issues, such as repairs, arrears, and anti-social behaviour. The post of the Accommodation Officer is very varied and rewarding role which will give the post holder the opportunity to work closely with vulnerable people in the Wakefield district and help discharge the Council's duties under the Homelessness Reduction Act. This role involves holding a caseload and visiting people in their temporary accommodation across the Wakefield district so the ability to travel flexibly is essential. Car mileage payments are applicable and pool cars may be available for carrying out the visits. Do you fancy a challenge and think you have the skills we are looking for? If so, we would love to hear from you, so please complete an application form available on this website.

Accommodation Officer

We are recruiting a Retirement Housing Officer to oversee our Retirement Housing Scheme and our residents that live there. This vacancy will cover the Shipley / Baildon area and is Monday to Friday - 37 hours. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: <ul><li>Work with customers and external agencies to ensure they are happy, safe and comfortable in their homes. </li><li>Oversee use of communal areas, monitor building safety &amp; maintenance issues, and outside services such as window cleaners and grounds maintenance. </li><li>Oversee the delivery of tenancy management on the scheme.</li><li>Ensure that all scheme services are of high quality, consistently delivered and offer the best value for our residents.</li><li>Manage empty properties on scheme and new lettings of properties to suitable customer's, organising open days to promote the scheme and service.</li><li>Work with other departments and agencies to resolve any issues that arise relating to the tenancies and ensure they are dealt with.</li></ul>Requirements <ul><li> Experience working in a customer service role, ideally within the housing sector.</li><li>A caring and empathetic approach.</li><li>A calm and sensible manner in order to handle potential emergency situations.</li><li>Excellent attention to detail in order to notice any change in the condition of a customer and take appropriate action.</li><li>Both verbal and written communication skills.</li><li>The ability to maintain and respect confidentiality.</li><li>A commitment to equality.</li><li>Good IT skills, with a working knowledge of Microsoft systems including Excel. </li><li>A current UK driver's licence and full-time access to a car, insured for business use are essential</li><li>Applicants must have the right to work in the UK, we are not able to provide visa sponsorship.</li></ul>A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits <ul><li>Starting salary of £26,691 per year</li><li>£1,000 Essential car user allowance plus mileage </li><li>Social Housing Pension Scheme with up to 10% employer contribution </li><li>28 days annual leave that increases with service plus bank holidays </li><li>Option to buy and sell annual leave </li><li>Training, development, and qualification opportunities</li><li>Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)</li><li>Corporate health scheme membership </li><li>Access to an Employee Assistance Programme</li><li>Cycle to work scheme</li><li>Local gym membership discounts.</li><li>A team of trained Mental Health First Aiders who are available for colleagues to contact for support</li></ul>Join Our Team! We're looking for great people to join us! At Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences-because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the 'Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!

Retirement Housing Officer

We are thrilled to announce a fantastic opportunity for a Tenancy Liaison Officer to become part of our team in Wakefield/Yorkshire on a 12-month fixed-term contract. This customer-centric position plays a crucial role in ensuring that residents receive comprehensive support before, during, and after the scheduled improvement works on their homes. Serving as the main point of contact for customers, you will facilitate communication between residents, contractors, project teams, and internal staff, all while striving to create a positive customer experience throughout the duration of the planned works. This role is perfect for someone who enjoys engaging with people, excels in a dynamic setting, and takes satisfaction in addressing concerns and keeping customers informed. Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity &amp; Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - <a href="https://togetherhousing-group.my.canva.site/" target="_blank">https://togetherhousing-group.my.canva.site/</a> Requirements Key Responsibilities for the Tenant Liaison Officer... <ul><li>Serve as the primary contact for customers during improvement projects, ensuring clear and timely communication regarding timelines, contractors, disruptions, preparations, risks, and outcomes.</li><li> Undertake home visits to support consultation and engagement activities </li><li> Gather customer choices for colours, materials and finishes, ensuring information is accurately recorded and shared </li><li> Prepare and deliver consultation events, presentations and publicity materials, including occasional evening or weekend work </li><li> Work closely with Project Coordinators and contractors to support programme delivery and ensure customer information is provided on time </li><li> Arrange alternative accommodation and respite solutions for customers who cannot remain in their homes, including vulnerable, older or disabled residents </li><li> Monitor contractor performance through site visits and report issues promptly </li><li> Handle customer enquiries and complaints sensitively, resolving issues where possible and escalating when necessary </li><li> Attend meetings, completion handovers and carry out customer satisfaction surveys </li><li> Process disturbance, decoration and compensation claims accurately </li><li> Maintain accurate records, compile information and carry out general office duties </li><li> Work in line with company policies, procedures, values, and health and safety requirements, and participate in training and development as required</li></ul>We are looking for a candidate who has... <ul><li>A full UK driving license and reliable access to a vehicle.</li><li>Strong interpersonal skills with the ability to manage difficult conversations and maintain professionalism.</li><li>Experience in a customer service role, preferably within housing or a related field.</li><li>Excellent organizational skills to manage workloads effectively and meet deadlines.</li><li>Proficiency in using Microsoft Office and CRM systems for data management and reporting.</li><li>A commitment to equality and diversity, and an understanding of its importance in service delivery.</li><li>Experience working in a customer service environment, including managing difficult situations and keeping customers informed </li></ul>Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer Role... <ul><li>Starting salary of £28,457</li><li>Your work week will consist of a blend of field activities, remote work, and participation in office meetings.</li><li>27 days annual leave (rising to 32 over 5 years' service) + bank holidays</li><li>You will work a total of 37 hours per week,</li><li>Attractive pension schemes - Local Government Pension Scheme (LGPS)</li><li>To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link </li></ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Tenant Liaison Officer

JOB TITLE: Community Engagement Officer REPORTING TO: Registered Manager SALARY: £26, 247.00 pro rata (£13998.40 for 20 hours per week) HOURS: 20 hours per week PURPOSE OF THE ROLE The Community Engagement &amp; Marketing Officer plays a key role in growing Radfield Home Care by building strong relationships within the local community and promoting our services both face-to-face and digitally. This role is not a care delivery role. It is suited to someone with a genuine understanding of the health and social care sector, who is confident in networking with professionals, creating digital content, and representing a premium care provider in the community. You will work closely with the Registered Manager and wider leadership team to drive referrals, increase brand awareness, and support sustainable business growth. IMPORTANT INFORMATION - PLEASE READ BEFORE APPLYING This role: <ul><li>Does not involve providing personal care</li><li>Does require confidence with networking, relationship-building, and digital marketing</li><li>Does require an understanding of the care sector</li></ul>Applicants without experience or understanding of health and social care, or without experience creating digital content for business purposes, are unlikely to be shortlisted. Principal Responsibilities <ul><li>Increase brand awareness across Wakefield &amp; Huddersfield</li><li>Represent Radfield Home Care professionally at community and networking events Build and maintain relationships with health and social care professionals, including: <ul><li>Hospital discharge teams</li><li>Social workers</li><li>District nurses</li><li>GP practices</li><li>Social prescribing teams</li><li>Occupational therapists</li></ul></li><li>Develop partnerships with community organisations, referral sources, and local stakeholders</li><li>Create and manage digital content across social media and other platforms</li><li>Produce newsletters, email campaigns, basic marketing materials and blog content</li><li>Identify and create opportunities for events that support engagement and referrals</li><li>Track and review marketing and engagement activity to demonstrate impact and ROI</li><li>Maintain up-to-date knowledge of the care sector and local landscape</li><li>Support recruitment marketing by building relationships with referral partners</li><li>Any other duties appropriate to the role</li></ul> Essential (Non-Negotiable) <ul><li>Demonstrable understanding of the health &amp; social care sector (e.g. domiciliary care)</li><li>Experience building professional relationships with external stakeholders</li><li>Experience creating and posting digital content for business use (e.g. social media, newsletters, campaigns)</li><li>Confident communicator, both face-to-face and in writing</li><li>Comfortable attending networking events and representing an organisation independently</li><li>Highly organised, self-motivated, and able to manage multiple activities</li><li>Professional manner and appearance</li><li>Full UK driving licence and access to own vehicle</li></ul> Desirable <ul><li>Previous experience working within domiciliary care or home care</li><li>Experience using CRM, design, or scheduling software</li><li>Marketing, communications, or community engagement experience within a regulated sector</li></ul>OBLIGATIONS The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. If you have any adult cautions (simple or conditional) or spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020? You will need to disclose them. Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe working environment for clients and employees. This role requires contact with vulnerable clients and therefore all roles will be subject to enhanced DBS disclosure, a check against the Adult First register and satisfactory references from previous employers (or other suitable referees.) All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to comply with requirements under the Data Protection Act 1998. Department Marketing Locations Wakefield &amp; Huddersfield (West Yorkshire) Remote status Hybrid Yearly salary £13,998.4

Community Engagement Officer

Job Title: Residential Practitioner - Children's Home Where you will be based: Pontefract, WK11 The Service Users: Children aged 7 to 17 with Emotional and Behavioural Difficulties (EBD) and Mild Learning Difficulties The Company: <ul><li>Size of company: Small Established</li><li>Type: Private</li></ul>What does Progression look like: Opportunities for career advancement within the company, including roles such as Deputy Manager and Registered Manager and Regional Managers Working Week and Pay: <ul><li>Hours: 48 hour per week made up of 16hours x 2 of Working Hours and 8 x 2 of Sleep hours</li><li>Sleeps: 2 per week </li><li>Salary: £26,000</li></ul>Induction: An in-depth induction, welcome program, and fully supported development opportunities. Training: Access to a comprehensive Training Academy for ongoing professional development. What you will need/None-Negotiables: <ul><li>Qualifications: Level 3 Diploma in Residential Childcare or Level 3 Children &amp; Young People Workforce Diploma with social care pathway. (Level 3 Diploma in Adult social care may be considered if work experience with children can be demonstrated)</li><li>Experience: Ideally experience in the Residential Children's Services sector or similar setting working with children with challenging behaviour.</li><li>Driving Licence: Required </li><li>Fluent in English: Speaking and also the ability to understand different UK dialects.</li><li>Min Age: 22/23</li></ul>How to Apply: If you are passionate about making a difference in the lives of children and young people and would like to join our client's professional and dedicated team, they encourage you to apply today. To apply for this rewarding opportunity, click the apply button or contact us for more information. For more information or a confidential chat, please contact Sam at: Phone: 01423 393 019 Email: <a href="mailto:samuel@sgscare.co.uk" target="_blank">samuel@sgscare.co.uk</a>

9 Community and customer services Jobs in West Yorkshire