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Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference. A full UK driving licence and access to a car are essential for this role.

Resident Liaison Officer

About The Role Role: Homeless &amp; Housing Solutions Advisor REF 1624823 Contract Length: 3 months Location: Hybrid/Redditch - 2 days per week onsite IR35: Inside Pay Rate to Intermediary: £22.11 per hour Spinwell is recruiting for a Homeless &amp; Housing Solutions Advisor for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOMELESS &amp; HOUSING SOLUTIONS ADVISOR <ul> <li>Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness</li> <li>Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations &amp; Lettings teams</li> <li>To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI &amp; VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children's Act.</li> <li>Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part.</li> </ul>SKILLS/EXPERIENCE OF THE HOMELESS &amp; HOUSING SOLUTIONS ADVISOR <ul> <li>GCSEs or equivalent including English, Maths and or a second language at Grade A-C</li> <li>At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service</li> <li>Knowledge of legislation, regulation, and policy in relation to the provision of the service</li> <li>Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations</li> <li>Experience of assessing and meeting people's needs and requirements and managing expectations</li> <li>Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes</li> <li>Experience of call handling and operating specialist IT systems</li> <li>Administrative and assistive experience</li></ul>If you are a Homeless &amp; Housing Solutions Advisor, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Homeless & Housing Solutions Advisor - Council

Join Eliot - A Place to Belong, Grow, and Inspire Change At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth. Benefits at Eliot We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include: <ul><li>Generous Paid Time Off - Vacation, sick time, and paid holidays</li><li>Comprehensive Benefits - Medical, dental, and vision plans</li><li>Retirement Savings - 401(k) with employer match</li><li>Wellness &amp; Family Support - Discounted fitness services and access to trusted childcare resources</li><li>Financial Security - 100% company-paid life and accidental death insurance</li><li>Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development</li></ul>Eliot's Homeless Services Division is seeking a dedicated Engagement Counselor to join our PATH (Project for Assistance in Transition from Homelessness) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with serious mental illness, including those with co-occurring substance use disorders. In this role you will provide street outreach, engagement activities, crisis intervention, clinical assessment. You will work closely with other team members, service providers and local homeless service providers in an effort to connect individuals to treatment, housing and other resources. Responsibilities: <ul><li>Perform outreach and engagement activities to identify homeless individuals with mental health and co-occurring substance use needs that are living in public places, drop in centers, meal sites and shelters.</li><li>Provide clinical services such as crisis intervention and counseling, as well as concrete services such as providing warm clothing, blankets, and food to reduce risk of harm on the streets.</li><li>Encourage use of housing resources, meal sites, shelters and other services/ entitlements, facilitating linkage. .</li><li>Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.</li><li>Engage in client-centered/harm-reduction/Housing First framework.</li><li>Familiarity with the challenges related to homelessness, substance use, mental illness and trauma is a must.</li></ul>Qualifications: <ul><li>Master's degree in the Healing Arts or Education </li><li>1 year experience working with adults with mental illness and knowledge of homelessness.</li><li>Valid Massachusetts drivers license</li><li>Independent licensure a plus</li><li>Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase</li></ul>Schedule: Monday-Friday, 9am-5pm Annual Salary $55,000-$55,000 USD At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. Apply today and make a difference.

3 Community and customer services Jobs in Worcestershire