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We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

Permanent – Full Time – 37.5 HoursWe have an exciting opportunity for a Divisional Head of Social Impact to join and support our growing business.&nbsp; This is a national role, ideally based in our London or Tamworth office but with flexible working.Reporting to the Divisional Regeneration and Partnerships Director you will increase our social and environmental impacts on our projects and ensure the business becomes known as a market leader in this sector.Social value is at the heart of all our existing and new partnerships, and this is an excellent opportunity for someone to engage with our stakeholders, develop new relationships and be our ambassador externally promoting what we do.We are seeking previous hands-on experience in managing and reporting social value in a business of similar size and previous experience in the housing sector would be beneficial. Familiarity with data collection and impact reporting via a Social Value portal or similar is preferred.You will have excellent communication skills, able to competently front presentations and meetings with key stakeholders and be able to demonstrate a wealth of experience in managing Social Value programmes or initiatives.Benefits<ul><li>Bonus entitlement based on business targets</li><li>Holidays - 26 days</li><li>Life Assurance</li><li>Pension</li><li>Private medical insurance</li><li>Employee assistance programme</li><li>Sharesave scheme</li><li>Ability to purchase additional holiday</li><li>Access to discount portal</li><li>Cycle to Work scheme and the Lovell Way to EV</li><li>Digital GP</li></ul>As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.We are committed to creating places for everyone – and that is in the mixed communities we develop, but also ensuring Lovell is a genuinely inclusive place to work.&nbsp; Developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Divisional Head of Social Impact

Location: Hybrid – 2 days in-office, 3 days remote Contract Type: Temporary (until April 2025) Salary: £34,649 per annum (equivalent to temp rate)We are currently recruiting for an Interim Leasehold Administrator to join our client’s team on a temporary basis, with the role lasting until April 2025. This is a fantastic opportunity for an experienced and motivated individual looking to make an impact in a fast-paced environment.Key Responsibilities:* Manage leasehold administration processes, ensuring all records and documentation are accurately maintained * Liaise with leaseholders, managing enquiries and providing advice as needed * Oversee lease renewals and the associated documentation * Process payments and service charge budgets * Assist with compliance, ensuring all activities are in line with legal requirementsKey Requirements:* Previous experience in a leasehold or property administration role is preferred * Strong attention to detail and excellent organisational skills * Good communication skills, with the ability to work collaboratively with colleagues and leaseholders * Ability to work independently and manage multiple tasks effectively * Experience using property management software is an advantageThis is a hybrid role, offering flexibility with 2 days per week in the office and 3 days working from home. The position is offering a competitive temp equivalent salary of £34,649 per annum.If you’re looking for an exciting opportunity to join a dynamic team, apply today!

Leasehold Administrator

CLOSING DATE: Friday 7th February 2025 Job Title:Homeless Prevention Pathways Coordinator - 12 Month Fixed Term Contract Reports to: Team Leader Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata Hours of work: Full Time (37.5 hours per week) Key Responsibilities: <ul> <ul> <li>To receive referrals from Personal Advisors or Care leavers themselves and when necessary undertake holistic housing and support needs assessments. </li> <li>To facilitate access to the commissioned youth pathway accommodation and or support where possible. </li> <li>Support to access wider housing options within the exempt sector or commissioned specialist services such as Offenders, DV, Families, Mental Health and Learning Disabilities.</li> <li>To plan responses to presenting needs and circumstances in partnership with young people, parents/carers, other agencies and professionals in order to identify and negotiate the most suitable housing options.</li> <li>To ensure that placements/ services identified to meet the needs of young people referred take into account issues in respect of health, educational need, gender, ability, religion, ethnic origin, culture and linguistic background.</li> <li>To provide professional advice and support to a range of key stakeholders such as Social Workers, Heads of Service, Youth Offending Teams (YOTS) on a range of services/ provisions that are available to meet the needs of young people. </li> <li>To work closely with other organisations and agencies to provide holistic multi- agency responses to housing and support needs including private sector.</li> <li>To manage and prioritise own caseload and evaluate each case making decisions on appropriate options, meeting deadlines and referring to other services and outside agencies as appropriate.</li> <li>To attend designated meetings i.e. with Birmingham Childrens Trust, monthly accommodation provider meetings and case reviews regarding young people as and when required.</li> <li>To ensure that service is accessible to young people, all relevant parties kept abreast of outcomes and follow-up support provided as and when required.</li> <li>To keep up to date with current legislation, regulations and other new developments relating to young people and housing resources etc.</li> <li>To maintain timely recording and case planning in relation to case responsibilities to high and rigorous standards using electronic databases and client recording systems where available </li> <li>To participate on a duty rota and lock up of building </li> </ul>Strategic role <ul> <li>To assist in the service development and achievement of key performance indicators in line with the Service Level Agreement (SLA).</li> <li>To highlight trends, areas for development and gaps in service provision, to Line Manager and assist in developing action plans.</li> <li>To assist in updating policies and procedures.</li> <li>To maintain statistical information for monitoring and evaluation purposes in order to produce reports for key stakeholders as and when required.</li> <li>To liaise with key partners/funders as appropriate. </li> <li>To represent and promote the work of the agency and/or project at relevant external and internal meetings and forums. </li> <li>To deliver training and briefings as and when required.</li> <li>To be involved in the induction of new staff, to supervise and support volunteers, trainees and students</li> <li>To monitor the performance of the service and provide reports and statistics as and when required by your Line Manager.</li> </ul> </ul>QUALIFICATIONS: Essential: <ul> <li>NVQ Level 3 (Advice &amp; Guidance, Housing or equivalent or other relevant/equivalent qualifications)</li> </ul>ROLE EXPERIENCE: Essential: <ul> <li>Working with young people in the following settings/Types of work - Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Personnel Management</li> </ul>Desirable: <ul> <li>Working with volunteers/Students</li> <li>Supervision experience</li> </ul>KNOWLEDGE Essential <ul> <li>Knowledge of relevant legislation and housing rights</li> <li>Ability to maintain, revise and improve standards</li> <li>Knowledge of and commitment to Equality &amp; Diversity, Anti Discriminatory practice</li> </ul>Desirable: <ul> <li>Personnel/management knowledge</li> </ul>SKILLS: Essential: <ul> <li>Ability to write and present complex reports including case work</li> <li>Ability to communicate verbally and non- verbally</li> <li>Ability to manage conflict</li> <li>Ability to relate to those in authority</li> <li>Ability to benchmark services against key performance indicators</li> <li>Ability to monitor, evaluate and make recommendations</li> <li>Ability to relate to external agencies</li> <li>Ability to work as part of a team</li> <li>Ability to identify training needs, prepare training sessions and deliver training where appropriate</li> <li>Ability to integrate projects/agency as a whole</li> <li>Ability to follow through decisions and monitor</li> <li>Working knowledge of current IT and data bases</li> <li>Ability to work with figures, understanding of budgets etc.</li> <li>Ability to relate to young people.</li> <li>Ability to organise workloads and manage conflicting priorities within challenging timescales.</li> <li>Ability to work on own initiative</li> </ul>Desirable: <ul> <li>Ability to motivate/enthuse staff</li> <li>Public speaking experience/presentation skills</li> </ul>At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours Locations Head Office, Deritend, Birmingham

Homeless Prevention Pathways Coordinator - 1508

Accommodation Manager Location: Whitecliff Bay, Isle of Wight Hours: 40 hours per week Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul><li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li><li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li><li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li><li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li><li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li><li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li><li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li></ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul><li>Have management experience in a practical, time-pressured environment</li><li>Have a leadership style that is open, approachable but that commands respect</li><li>Be able to plan and organise the workload, training and management of a large team</li><li>Previous Accommodation Manager experience in a holiday park</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Bonus Scheme</li><li>Life Insurance</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck! #INDHP

Accommodation Manager

Internal - Internal only vacancy - this vacancy is only available to employees of the L&amp;Q Group and its subsidiaries. Any applications received from external candidates will not be progressed. Job Title Neighbourhood Housing Lead Contract Type Permanent Hours Full time Persona Agile 1-2 days Office/Patch Attendance required. Patch Location Rugby/Warwickshire Reporting Office Beacon House, Slough Salary £34,904 plus Essential Car User Allowance (if Criteria Met) Closing date for completed applications 30th January 2025 - 23:00 Interviews will be held via Microsoft Teams on 6th February 2025 via Microsoft Teams Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood House Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package. <ul> <li> Strong family-friendly policies </li> <li>Committed Learning &amp; Development</li> <li>Annual leave starting from 28 days rising to 31 PLUS bank holidays</li> <li>Excellent Pension Scheme - double contribution up to 6%</li> <li>Generous non-contributory life assurance</li> <li> An Employee Assistance Programme </li> <li> Employee discount/benefits portal</li> <li>Westfield Health Cash Plan</li> <li>Great places to work certified 2023-2024</li> <li>Best Workplaces for Women</li> </ul>Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. As the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li> You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. </li> <li> You'll be the primary relationship holder with the residents living in homes on your patch . Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. </li> </ul>The successful candidate should: <ul> <li> You should be good at building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. </li> <li> You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. </li> <li> You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. </li> <li> Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. </li> <li> Have previous experience </li> <li> Be able to drive and have access to a car for work </li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&amp;Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Neighbourhood Housing Lead - Slough - 6452

Job summary Willow Gardens is an Extra Care service offering Care and Support to Older people living in their own homes in a supportive environment. We are a supportive and friendly team. There will be opportunities to develop with the team. Main duties of the job You will be expected to:- <ul> <li>Provide practical support and guidance to our front-line care and support team through on-the-job observational supervision.</li> <li>Completion of Forms and Personalised Care Plans.</li> <li>Provide management cover in the absence of the Extra Care Manager/ Assistant Manager and Support Team Manager where required.</li> <li>Undertake Duty Management tasks as defined on a rota basis.</li></ul>You will require: <ul> <li>NVQ Level 2 in Care or equivalent.</li> <li>Level 2 in Literacy skills or equivalent. </li> <li>Minimum of 2 years working with vulnerable adults, adults with disabilities. Adults with dementia. </li> <li>Knowledge of the Care Standards, and CQC inspection framework.</li> <li>Good awareness of Extra Care Services both social care and the housing management aspects.</li></ul>The post will require an enhanced DBS with Adult Barring check. About us Sandwell is situated at the very heart of the West Midlands,just a stone's throw from Birmingham. A large, diverse, metropolitan borough,Sandwell offers exciting opportunities for all in a friendly, supportiveenvironment. Sandwell is made up of six towns - Oldbury, Rowley Regis,Smethwick, Tipton, Wednesbury and West Bromwich. The borough has 1,200 hectaresof parks, playing fields and local green space and more than 30 miles ofcanals. We offer something for everyone, with an incredibly wide rangeof career opportunities, at any stage of your career, from apprentices tosenior managers. Job description Job responsibilities Your current duties and responsibilities are:- Empower individuals who use the services to be as independent as possible and maximise their potential. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour. Contribute to monitoring individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. To maintain accurate records in accordance with the service standards. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans. Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy. Supporting individuals in an emergency. Working as part of a Team To seek support from other services in emergency/crisis situations. To maintain daily contact with all tenants and to ensure their welfare and safety. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. To promote and support the planning and delivery of leisure, recreational and general community based activities, To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. To meet with the Extra Care Manager on a regular basis for supervision. To assist in the planning and delivery of the Day Opportunities Service within the establishment. To participate in the operation of the Councils Appraisal Scheme To maintain confidentiality and adhere to Sandwell Metropolitan Borough Council Data protection policy and procedures To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council which reflects the councils policy, values, and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must always carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Job description Job responsibilities Your current duties and responsibilities are:- Empower individuals who use the services to be as independent as possible and maximise their potential. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour. Contribute to monitoring individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. To maintain accurate records in accordance with the service standards. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans. Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy. Supporting individuals in an emergency. Working as part of a Team To seek support from other services in emergency/crisis situations. To maintain daily contact with all tenants and to ensure their welfare and safety. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. To promote and support the planning and delivery of leisure, recreational and general community based activities, To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. To meet with the Extra Care Manager on a regular basis for supervision. To assist in the planning and delivery of the Day Opportunities Service within the establishment. To participate in the operation of the Councils Appraisal Scheme To maintain confidentiality and adhere to Sandwell Metropolitan Borough Council Data protection policy and procedures To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council which reflects the councils policy, values, and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must always carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Person Specification Experience Essential <ul> <li>Minimum of two years experience working with adults with a disability or older people/older people with mental health needs</li> </ul> Supporting Statement Essential <ul> <li>Please include a supporting statement of how you meet the criteria in the job description/person spec.</li> </ul> Qualifications Essential <ul> <li>NVQ level 2 in care or equivalent</li> <li>Willingness to achieve NVQ 3 in care or</li> <li>equivalent.</li> <li>Level 2 literacy or equivalent</li> <li>Effective verbal communication skills</li> </ul>Person Specification Experience Essential <ul> <li>Minimum of two years experience working with adults with a disability or older people/older people with mental health needs</li> </ul> Supporting Statement Essential <ul> <li>Please include a supporting statement of how you meet the criteria in the job description/person spec.</li> </ul> Qualifications Essential <ul> <li>NVQ level 2 in care or equivalent</li> <li>Willingness to achieve NVQ 3 in care or</li> <li>equivalent.</li> <li>Level 2 literacy or equivalent</li> <li>Effective verbal communication skills</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell Metropolitan Borough Council Address Willow Gardens Extra Care Harvest Road Rowley Regis West Midlands B65 8FG Employer's website

Senior Care and Housing Support Officer

The vacancy Hours: 35 hours per week Shift Pattern: TBC Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing </li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people </li> <li>Experience of Housing Management &amp; Maintenance </li> <li>Experience of Housing aid and advice </li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information </li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths </li> <li>Substantial administrative experience </li> <li>Sound knowledge of Health and Safety legislation </li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations </li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme </li> <li>Holiday pay </li> <li>Holiday purchase scheme </li> <li>Occupational Sick Pay </li> <li>Occupational Maternity/Paternity Pay </li> <li>Health Cash Plan </li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure) </li> <li>Income protection </li> <li>Eye care vouchers </li> <li>Car lease scheme </li> <li>Cycle to Work scheme </li> <li>Employee Assistance Programme </li> <li>Support to progress and develop </li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 02 February 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

Community Safety Officer Location: Castle Vale, Birmingham Salary: £31,173 - going up to £35,424 after probation Position Type: Full Time Contract Type: Permanent Closing Date: Friday 31 January 2025 The Community Safety Officer will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation. The Community Safety Officer is a professional role and we're looking for someone willing to commit to the position and the ever-changing landscape of housing management. We're building a new, strong team and we want you to be part of this. As a Community Safety Officer, you will <ul> <li>proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job</li> <li>manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.</li> <li>work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.</li> <li>Work with other teams and stakeholders to really help customers be involved in our service delivery.</li> <li>To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.</li></ul>The successful Community Safety Officer will have: <ul> <li>Experience in a Housing Management environment within Social Housing or similar transferable skills</li> <li>Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related</li> <li>Ability to communicate effectively and adapt style to meet the needs of recipient</li> <li>Ability to meet deadlines and to monitor &amp; manage performance </li> <li>a commitment to building a strong, high performing team</li> <li>Ability to handle challenging situations and able to think on your feet.</li> <li>Ability to represent the organization in all settings and act as an ambassador.</li> <li>Experience of managing cases of anti-social behaviour through to court.</li> <li>Good knowledge of legislation surrounding tenancy management and ASB.</li></ul>In return we offer a fantastic benefits package which includes: <ul> <li>29 days basic annual leave (full time) + Bank Holidays</li></ul><ul> <li>Optional Defined Benefit, Salary Sacrifice Pension Scheme</li></ul><ul> <li>A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.</li></ul><ul> <li>A commitment to work life balance through our Agile/flexible working principles. </li></ul><ul> <li>Family Friendly policy with enhanced benefits</li></ul><ul> <li>Learning and Development opportunities</li></ul><ul> <li>Internal coaching and mentoring opportunities</li></ul><ul> <li>Staff social events</li></ul>We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won't be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you're good at - Community engagements and housing management. '&gt;For an informal discussion please contact Brendan O'Leary, Community Housing Manager on brendan.o'<a href="mailto:leary@cvch.org.uk" target="_blank">leary@cvch.org.uk</a>

Community Safety Officer

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Birmingham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Powell House development in Sutton Coldfield. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £21, 490.34 plus benefits and bonus. Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Salary: £40-£45kLocation: Hybrid with office working in BirminghamClosing Date: Monday 3rd February at 5pm<h2>Background</h2>This is an opportunity to join a thriving business which is driven by the desire to see organisations performing and operating at their best. We are a leading multidisciplinary management and technical consultancy offering a wide range of services to housing associations, local authorities, Government bodies and the charitable sector.<h2>Role purpose</h2>As a growing consultancy business, working predominantly in the social housing sector, we are looking for a highly organised and results-driven Bid and Knowledge Manager who will help us to secure new and repeat work with our clients through tenders and proposals. This role is a crucial one in the business and needs someone who has prior experience of bid co-ordination and project management.&nbsp;The successful candidate will work with the senior team to identify and then submit bids of the highest quality. In addition to this, we are looking for someone who will develop and maintain a library of key information that we use to help us with bids such as case studies, CVs, standard question responses etc. We need someone who has excellent written skills plus an eye for detail and is process driven. You will need to foster good working relationships with colleagues and adhere to strict deadlines.&nbsp;This role also requires good IT and administrative skills to help you work efficiently and effectively.We know that winning bids is a team effort so we will support you to learn about the business and feel confident in your role. ARK’s strength lies in our people and we are keen to help our team learn, develop and progress wherever possible.We are an inclusive employer and our aim is to have a team that reflects the diversity of the communities in which we work. If you read this job description and meet most of the criteria, then we would love to hear from you.<h2>To apply</h2>If this opportunity to join and grow with an established consultancy appeals to you, please click below and attach your CV with a one-page covering letter.You can read the full job description here:&nbsp;<a href="https://www.arkconsultancy.co.uk/wp-content/uploads/2025/01/Recruitment-Pack-Bid-and-Knowledge-Manager.pdf" target="_blank">https://www.arkconsultancy.co.uk/wp-content/uploads/2025/01/Recruitment-Pack-Bid-and-Knowledge-Manager.pdf</a>The closing date for applications is&nbsp;5pm on Monday 3rd February 2025.

Bid & Knowledge Manager

Job Title - Support Worker Location - Chapter House - West Bromwich Hourly Pay - £12.14PH Contract type - Permanent 35 hours per week Working hours- 7am - 3pm or 1pm - 9pm Working 5 days out of 7 which include Bank holidays and weekends. About us - Chapter House is a 24 hourSupported housing project. Our supported housing project is based in West Bromwich and is temporary accommodation, for single homeless people who have support needs. Each person`s stay is for up to one year. GSA has policies in place that ensure each person living within their property receives the same opportunities, support and chance to better themselves and their general lifestyle. About the Service Members of staff work with the client as their `keyworker`. Clients work with their keyworker to evidence that they are meeting their support needs and that can maintain their tenancies so that they can move on to independent accommodation. The keyworker assists each Client in identifying their support needs and empowering them to acquire the skills to achieve their objectives as set out within the support plan which is reviewed monthly with their key worker. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are:<ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If you wish to apply for this role please email a copy of your up to date CV to [email protected] . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support worker

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Lateral Move Permanent Working 36.5 hour per week Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Located on the South of Birmingham This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. For any informal enquires please contact: <a href="mailto:Jayne.Owen@birmingham.gov.uk" target="_blank">Jayne.Owen@birmingham.gov.uk</a> You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2690 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Role Responsibility: SCHOOL PREMISES OFFICER Salary: £11.74 per hour(£24,419.20 per annum) Working Hours: Permanent, Full time, 40 hours a week, 5 days out of 7 between Monday and Sunday, Various shifts between 5:30am and 10pm. Location: Leicester G4S Facilities Management are recruiting a Premises Officer on a full-time, permanent basis based in Leicester. We are looking for someone who is reliable, enthusiastic, and capable of working both independently and as part of a team to ensure site maintenance services are to a high standard across the school. Due to the working hours of this role, it is essential that you live within a commutable distance to the site using your own transport. Public Transport is not available in the area at the times required for the role. The Ideal Candidate: Responsibilities <ul><li>Locking/unlocking of the site/building gates and doors and ensure the safe custody of keys, fobs and access cards.</li><li>Carry out audits of facilities.</li><li>Carry out reactive and planned maintenance of facilities.</li><li>Participate in the Health &amp; Safety Policy of the company and report any dangers or hazards encountered to the Site Manager.</li><li>Carry out Litter picking and assisting cleaning teams as required.</li><li>Escorting of sub-contractors as required.</li></ul>Previous caretaker/porter and maintenance experience is not essential but would be an advantage. You will be valued and supported, and provided with first class training and competitive benefits. Benefits: While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; <ul><li>Progression, training and development catered to you</li><li>Charity Work - 1 Volunteering day, Match-IT and Payroll Giving</li><li>Uniform Provided</li><li>Annual leave entitlement - 20 days plus bank holidays Pro Rata</li><li>Refer A Friend incentives</li><li>Company pension scheme with employer contributions.</li><li>G4S Life Assurance Scheme.</li><li>Subsidised healthcare plan.</li><li>Confidential Counselling Services</li><li>24/7 support specialising in health and medical</li><li>Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.</li></ul>Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service check.

Premises officer

Full Time and Part-Time / 37 and 18.5 Hours Per Week / Fixed Term 12 Months Play a key role in making a difference to some of the most vulnerable people in the city. Our work is extremely challenging, but also extremely rewarding, changing lives for the better by tackling homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives. Working on the front line, you'll assist with the provision of a high-quality service to support people through the pathway into and out of council funded temporary accommodation. You'll work with customers who are homeless, or threatened with homelessness, and local landlords who are looking for advice, either face-to-face, or over the telephone. You'll provide support to those who may be struggling with substance misuse, break down in relationships, job loss, mental or physical health problems, facing domestic abuse, those being evicted, those who can no longer afford to pay their rent, and much more. Putting the customer needs at the heart of everything you do, you'll be proactive, compassionate, and professional, to offer the best ongoing support to those in need. You'll promote positive working relationships key stakeholders including providers of council funded temporary accommodation, local landlords and agents, as well as partner organisations. You'll need to be resilient, with a high level of maturity and the ability to manage in a very busy environment. You'll be able to deal with potentially stressful situations in a calm manner. With excellent interpersonal and listening skills, you'll be able to empathise with clients, and build a strong and trusting relationship. Join us and you'll find yourself working a supportive team who are passionate, dedicated, and dynamic - working incredibly hard to ensure everyone has a place to call home. You'll have the opportunity to work from home for a significant part of the week, and otherwise be based either in the office or work across the city as required. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. If you would like a chat about this post, please feel free to contact Sean Smith via email to <a href="mailto:sean.smith@leicester.gov.uk" target="_blank">sean.smith@leicester.gov.uk</a>

Homelessness Support Officer

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

19 Jobs in Coventry, UK