field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

Job title:&nbsp;Head of complianceBand:&nbsp;2Salary:&nbsp;£53,550 - £63,000 depending on experienceLocation/base:&nbsp;Hybrid– a combination of working from home and in the office based in Coventry&nbsp;Hours:&nbsp;35 hours per weekAbout usThe Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About youWe’re seeking an individual with extensive compliance experience to lead CIH’s corporate governance, risk management, data protection, and facilities management efforts. You’ll have a strong understanding of what it takes to lead a high-performing team, paired with a high level of personal integrity and the ability to handle sensitive information with discretion. Excellent communication skills are essential, as you’ll be adept at building relationships with stakeholders at all levels and conveying complex ideas in clear, accessible ways. With a keen commercial mindset, you will play a key role in supporting the growth of the organisation while ensuring that governance requirements are developed and implemented effectively.How to applyFor an informal chat about this role, please contact Sue Leppington, Director of finance and central services - &nbsp;<a href="mailto:sue.leppington@cih.org" target="_blank">sue.leppington@cih.org</a>.For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp;Closing date for applications: Wednesday 26 February 2025 – 5pm.Interviews due to take place: Thursday 6 March, Friday 7 March and Monday 10 March 2025.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Head of Compliance

We’re seeking experienced Service Charge Officers to join a leading organisation on a temporary basis until July 2025 (with potential to extend). This is a fantastic hybrid role offering flexibility and the chance to make an impact in the social housing sector.Key Details:* Hourly Rate: £18.93 PAYE / £23.47 Umbrella * Contract: Until July 2025, with potential to extend * Availability: 6 positions available * Working Model: Remote working with 1 day per month to report to London office.Your Role:As a Service Charge Officer, you’ll ensure accurate, timely, and transparent reporting of service charges for residents across tenures. Key responsibilities include:* Managing service charge enquiries from residents and internal staff. * Investigating and resolving disputes, including attending meetings with residents. * Collaborating with analysts to ensure accurate service charge estimates. * Supporting rent teams with service charge-related queries. * Contributing to service charge-related projects and ensuring compliance with legislation and best practices.What We’re Looking For:* Knowledge of landlord and tenant legislation, particularly regarding service charges. * Proven experience delivering service charges in a customer-focused environment. * Strong numeracy skills and advanced proficiency in Excel (data handling and manipulation). * Familiarity with ERP and CRM systems. * Excellent communication skills, adaptable to different audiences.Why Join?This is a unique opportunity to work in a dynamic team environment where your expertise will directly impact residents’ satisfaction and the organisation’s success. Apply now to become part of a forward-thinking team!

Service Charge Officer

We have a new vacancy for an Experienced Fire Engineer to work for a leading consultancy based in London. This is a 95% remote working permanent opportunity paying up to £90k per annum + a number of company benefits.There will be very occasional requirement to travel to the company offices in Central London with some UK wide travel necessary therefore the applicant must be willing to travel when necessary.Overview A fire engineer uses science and engineering principles to protect people and property from the devastating effects of fires. Fire engineers design fire safety measures, conduct fire risk assessments and ensure the structural integrity of buildings. A fire engineer also coordinates fire safety standards and regulations to minimise fire-related risk.The role involves regular site inspections, analysis and evaluation of fire control methods and the development of emergency plans. Fire engineers use their knowledge of fire dynamics and human behaviours to ensure the safety of everyone occupying a building.Key duties: The fire engineer’s key duties typically include: * writing fire strategy reports for new buildings and retrospective reports existing using the company template * producing fire safety management plans using the company template * identifying possible fire-related risks and reducing or eliminating them * making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (‘fire strategy’) * incorporating fire safety procedures into designs – such as sprinkler systems, smoke control systems, fire alarms, Fire Service facilities and emergency escape routes and exits, to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour * making recommendations for the materials used in the construction or refurbishment of a building and for existing buildings * keeping up to date with regulations and legislation * visiting project/construction sites to conduct site inspections and advise on the installation or implementation of the designs * providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and so on * providing a variety of fire consultancy services to our varied client base * liaising with local authorities, architects and building control professionals as and when requiredMinimum requirements:* Membership of the Institution of Fire Engineers (MIFireE). * BEng, BSc, MSc in Fire Engineering or Fire Safety. * At least 5 years’ experience in a similar position producing fire strategy reports and fire consultancy services for both residential and commercial buildings. * Good understanding of ADB, BS9999, BS9991 and other current guidance and legislation.Other responsibilities include:* Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the field * To respond to requests for client work and proposals * Be exemplar in client management and relationship building * Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects and to undertake regular project reviews * To follow all financial procedures in the delivery of projects * Ensure the use of the use of internal technical tools and methodologies in delivery of projects to the standard set * Contribute to a rolling forecast to provide visibility of future workload * Monitor individual performance versus targets and actively manage optimal output * Delivery against Key personal and business KPIs * Support junior members of staff in delivery of consultancy services * To support the team and other departments to achieve company goals * Ensure full implementation and use of the competency framework * Support as required in the definition of the current and future market, market driver and service offerings of the business * Marketing the relevant services of the company to existing and new clients * Liaison with a broad range of stakeholders at all levels of an organisation * Operational site experience including basic H&amp;S requirements * Strong analytical and report writing skills * Positive approach to the challenges of change and see change as an opportunity * Ability to prioritise and schedule objectives to optimise time, cost and quality * Excellent communication skills

Senior Fire Engineer

Accommodation Assistant Location: Whitecliff Bay Hours: Up to 24 hours per week -Various Hours Available Salary: £11.44 per hour; Variable seasonal contract What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

The Company We are Centrick-a team of driven property experts united by a simple goal: to make customers' lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home. We're all about people-professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That's why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick! We take pride in the service we provide as well as building a collaborative culture internally. So, who are we looking for? Do you have a strong background in Building Safety and a commitment to maintaining high safety standards, creating secure and welcoming environments for residents. You'll have experience in a Property Management environment with plenty of exposure to the compliance and asset management function, specifically in the Leasehold sector. With the ability to pick up a range of internal systems, you'll be proficient in IT, with great attention to detail and excellent communication skills so you can build strong relationships with our clients. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you'd typically be involved with. Even if you can't tick everything off from the list below but think you've got what it takes, we'd be keen for you to apply: <ul> <li>Review, update and monitor the Golden Thread of information on our HRB Portfolio</li> <li>Work closely with our supply chain to gather missing information and reports that will help make up the Golden Thread and Building Safety Cases</li> <li>Complete site visits, specifically looking at Fire &amp; Structural issue</li> <li>Responding to clients and updating them on Building Safety matters and Safety Case updates</li> <li>Oversee communication to the Building Safety Regulator on our HRB Portfolio</li> <li>Attend Project Team Meetings along with the Building Remediation Team gathering relevant information</li> <li>Complete GAP Analysis on the Golden Thread on each property, updating monthly based on newly received information</li> <li>Organising and instructing reports as required on our HRB portfolio</li> <li>Work closely with our Integration Team to ensure that newly onboarded HR Buildings are onboarded correctly and that the Golden Thread is picked up from day of management</li> <li>Monitor, review and submit Mandatory Occurrence Reports when required</li> <li>Submit completed KBI and Safety Cases to Building Safety Regulator</li> <li>Supporting the Associate Director &amp; Director with Building Safety Matters and wider department compliance</li></ul>What's in it for you? We've fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards &amp; benefits, but you'll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. • Health and Wellbeing: We all know how important health is and sometimes a little extra support can make a big difference. With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority. • Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays! Whether you need to rest and recharge or seek new adventures like scaling a mountain, we want you to have the holiday allowance to do what thrills you! • Future Security: Saving for that rainy day is becoming more of a priority according to recent polls, that is why we have a generous scaling pension scheme, allowing you to save for your future. • Socials: Enjoy our calendar of events, which includes lunches, activities and meet-ups with all our teams (we're quite big now and spread across the nation!) These gatherings are a fantastic opportunity for everyone to catch up, socialise and build connections within the business. • Celebrate Your Day: Take an extra day off on us for your birthday! Celebrate with a spa day, an extra-long weekend, or simply spend time with your favourite people knowing you have an extra day of annual leave. • Extra Time: We also appreciate your dedication. As a token of our gratitude, role dependant, your holiday allowance increases with your length of service. • Investing in Your Skills: We support your growth and development with study support, helping you invest in your skills and future, whether that's gaining your professional membership or taking a course that will help you with your role. We even have a physical academy here, with tailored learning sessions. • Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us. • Your Wellbeing Matters: We understand the importance of mental health and its impact on your overall wellbeing. That's why we offer 24/7 mental health support and complementary counselling sessions. • Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about. • Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways, from a cheeky mid-week Nandos, a shopping spree or health-focused rewards! It's your choice how you spend your monthly perks. At Centrick inclusivity and diversity aren't just words to us-they're the core of who we are! We're all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way. We are all unique and we want to help you shine during the interview process. If there's anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!

Building Safety Manager

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Join Our Team as a Recovery Coordinator - Make a Difference within Walsall We're excited to offer an opportunity for a resillient and dedicated Recovery Coordinator to join our Walsall team. In this role, you'll work as part of a multi-disciplinary team, engaging with people in the community who are facing complex challenges, including substance use, mental health issues, and rough sleeping. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. You'll have to record information about what you do, so enjoying a bit of paperwork and attention to detail is important. But most of the time you'll be enjoying working with people from all backgrounds, making a difference to their lives. Location: Walsall Full Time Hours: 37.5 per week Full Time Salary Range: £27,449.53 - £31,529.41 (pro rata for part time hours) Contract Type: Fixed term for 13 months Responsibilities About The Role: <ul><li>Deliver psychosocial interventions to reduce disengagement, reduce harm</li><li>Collaborating with each individual to facilitate social (re)integration, empowering them to lead meaningful lives, emphasising recovery, resilience, peer support, and self-determination</li><li>Providing screening, assessment, and recovery planning and onward referral </li><li>Reducing drug and alcohol related harm to service users and the wider community </li><li>Promoting carer, service user and community involvement </li><li>Providing advocacy for access to partnership services </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for first 5 years' service </li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a Friend scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Anne Brunozzi | <a href="mailto:anne.brunozzi@cgl.org.uk" target="_blank">anne.brunozzi@cgl.org.uk</a> | 07976161749 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job summary Please note that a full UK Driving Licence is a requirement for this post. Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! An exciting opportunity has arisen for a compassionate, enthusiastic, motivated, hardworking individual, with a mental health or Learning disability nursing, occupational therapy or social work professional background to join the Homeless Mental Health service. Providing engagement, assessment, support &amp; access to treatment services for people who are homeless, the role requires some street outreach to people rough sleeping, alongside the Council housing outreach teams. This can involve significant walking, working in inclement weather, and often in challenging environments and potentially occasional limited out of hours working (6am start). Applicants must be prepared to undertake required duties as part of the HMHS. The service has just been granted approval to expand in a phased approach across the wider county districts of Leicestershire &amp; Rutland. Commencing this year with Charnwood district &amp; street outreach to people rough sleeping across the counties of Leicestershire and Rutland. Operating from various locations and some home working. The core working pattern is Monday to Friday 8.30am to 4.30pm. Work may dictate some occasional out of hours working (enhancements paid). Main duties of the job The team is an active partner within the wider multi-agency statutory &amp; voluntary sector homeless services within Leicester City, and as such the successful applicant would be expected to help facilitate this partnership, as well as assisting to develop the service and similar partnerships across the wider counties of Leicestershire &amp; Rutland. As the service develops across these districts the work will be allocated around existing staff locations to reduce mileage and travel time, however on occasion cover may be required for colleagues in other areas Candidates will need to demonstrate an ability to provide care for people presenting with mental health difficulties within a variety of settings including day centres, hostels &amp; temporary accommodation and general public settings (street outreach). Excellent assessment, risk management, organisational and communication skills are essential along with a good working knowledge of community care &amp; Hospital admission &amp; discharge process. The ability to use your initiative, work autonomously and manage your time effectively is required along with the ability to work as part of a team and wider multi-agency homeless services. Due to the unique role, it is recommended that applicants contact the team to discuss &amp; ensure they are aware of the requirements of the role and the specific &amp; unique working environments. Shadowing current MHPs is possible with prior arrangement. About us We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.About UsLeicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview. Job description Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification. Job description Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification. Person Specification Qualifications Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul> Experience Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul>Person Specification Qualifications Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul> Experience Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leicestershire Partnership NHS Trust Address OSL House,East Link, Meridian Business Park ,Leicester,LE19 1XU Leicester Leicestershire LE19 1XU Employer's website

Mental Health Practitioner - Homeless Service

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27) Salary: Competitive (per year) + Work Van Contract Type: Permanent, Full-time Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits: <ul> <li>Annual Holiday: Increase with service (up to an additional 5 days).</li> <li>Long Service Awards: Recognition and rewards for key milestones.</li> <li>Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.</li> <li>Volunteer Day: Paid annual day to support a cause you care about.</li> </ul> About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism. Key Responsibilities: <ul> <li>Resident Engagement: <ul> <li>Attend resident surgeries to assist vulnerable individuals in reporting repairs.</li> <li>Keep residents and scheme managers informed of progress on repairs and projects.</li> </ul> </li> <li>Event Organisation &amp; Meetings: <ul> <li>Organise consultation events and attend meetings as required.</li> </ul> </li> <li>Support for Vulnerable Residents: <ul> <li>Identify vulnerabilities and liaise with clients' housing officers or support services as needed.</li> <li>Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.</li> </ul> </li> <li>Complaint Resolution: <ul> <li>Investigate and register complaints following company and client procedures.</li> <li>Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.</li> </ul> </li> </ul> Requirements: <ul> <li>Essential Skills &amp; Experience: <ul> <li>Experience working with vulnerable residents, with an adaptable approach to meet individual needs.</li> <li>Proven background in a customer service environment.</li> </ul> </li> <li>Other Requirements: <ul> <li>Full, clean driving license.</li> <li>Flexibility to travel, work at various sites, and attend evening meetings when needed.</li> </ul> </li> </ul> About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role. Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?

Resident Liaison Officer

Accommodation Manager Location: Whitecliff Bay, Isle of Wight Hours: 40 hours per week Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul><li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li><li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li><li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li><li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li><li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li><li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li><li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li></ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul><li>Have management experience in a practical, time-pressured environment</li><li>Have a leadership style that is open, approachable but that commands respect</li><li>Be able to plan and organise the workload, training and management of a large team</li><li>Previous Accommodation Manager experience in a holiday park</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul><li>Competitive Pension</li><li>Bonus Scheme</li><li>Life Insurance</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck! #INDHP

Accommodation Manager

CLOSING DATE: Friday 7th February 2025 Job Title:Homeless Prevention Pathways Coordinator - 12 Month Fixed Term Contract Reports to: Team Leader Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata Hours of work: Full Time (37.5 hours per week) Key Responsibilities: <ul> <ul> <li>To receive referrals from Personal Advisors or Care leavers themselves and when necessary undertake holistic housing and support needs assessments. </li> <li>To facilitate access to the commissioned youth pathway accommodation and or support where possible. </li> <li>Support to access wider housing options within the exempt sector or commissioned specialist services such as Offenders, DV, Families, Mental Health and Learning Disabilities.</li> <li>To plan responses to presenting needs and circumstances in partnership with young people, parents/carers, other agencies and professionals in order to identify and negotiate the most suitable housing options.</li> <li>To ensure that placements/ services identified to meet the needs of young people referred take into account issues in respect of health, educational need, gender, ability, religion, ethnic origin, culture and linguistic background.</li> <li>To provide professional advice and support to a range of key stakeholders such as Social Workers, Heads of Service, Youth Offending Teams (YOTS) on a range of services/ provisions that are available to meet the needs of young people. </li> <li>To work closely with other organisations and agencies to provide holistic multi- agency responses to housing and support needs including private sector.</li> <li>To manage and prioritise own caseload and evaluate each case making decisions on appropriate options, meeting deadlines and referring to other services and outside agencies as appropriate.</li> <li>To attend designated meetings i.e. with Birmingham Childrens Trust, monthly accommodation provider meetings and case reviews regarding young people as and when required.</li> <li>To ensure that service is accessible to young people, all relevant parties kept abreast of outcomes and follow-up support provided as and when required.</li> <li>To keep up to date with current legislation, regulations and other new developments relating to young people and housing resources etc.</li> <li>To maintain timely recording and case planning in relation to case responsibilities to high and rigorous standards using electronic databases and client recording systems where available </li> <li>To participate on a duty rota and lock up of building </li> </ul>Strategic role <ul> <li>To assist in the service development and achievement of key performance indicators in line with the Service Level Agreement (SLA).</li> <li>To highlight trends, areas for development and gaps in service provision, to Line Manager and assist in developing action plans.</li> <li>To assist in updating policies and procedures.</li> <li>To maintain statistical information for monitoring and evaluation purposes in order to produce reports for key stakeholders as and when required.</li> <li>To liaise with key partners/funders as appropriate. </li> <li>To represent and promote the work of the agency and/or project at relevant external and internal meetings and forums. </li> <li>To deliver training and briefings as and when required.</li> <li>To be involved in the induction of new staff, to supervise and support volunteers, trainees and students</li> <li>To monitor the performance of the service and provide reports and statistics as and when required by your Line Manager.</li> </ul> </ul>QUALIFICATIONS: Essential: <ul> <li>NVQ Level 3 (Advice &amp; Guidance, Housing or equivalent or other relevant/equivalent qualifications)</li> </ul>ROLE EXPERIENCE: Essential: <ul> <li>Working with young people in the following settings/Types of work - Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Personnel Management</li> </ul>Desirable: <ul> <li>Working with volunteers/Students</li> <li>Supervision experience</li> </ul>KNOWLEDGE Essential <ul> <li>Knowledge of relevant legislation and housing rights</li> <li>Ability to maintain, revise and improve standards</li> <li>Knowledge of and commitment to Equality &amp; Diversity, Anti Discriminatory practice</li> </ul>Desirable: <ul> <li>Personnel/management knowledge</li> </ul>SKILLS: Essential: <ul> <li>Ability to write and present complex reports including case work</li> <li>Ability to communicate verbally and non- verbally</li> <li>Ability to manage conflict</li> <li>Ability to relate to those in authority</li> <li>Ability to benchmark services against key performance indicators</li> <li>Ability to monitor, evaluate and make recommendations</li> <li>Ability to relate to external agencies</li> <li>Ability to work as part of a team</li> <li>Ability to identify training needs, prepare training sessions and deliver training where appropriate</li> <li>Ability to integrate projects/agency as a whole</li> <li>Ability to follow through decisions and monitor</li> <li>Working knowledge of current IT and data bases</li> <li>Ability to work with figures, understanding of budgets etc.</li> <li>Ability to relate to young people.</li> <li>Ability to organise workloads and manage conflicting priorities within challenging timescales.</li> <li>Ability to work on own initiative</li> </ul>Desirable: <ul> <li>Ability to motivate/enthuse staff</li> <li>Public speaking experience/presentation skills</li> </ul>At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours Locations Head Office, Deritend, Birmingham

Homeless Prevention Pathways Coordinator - 1508

Job summary Willow Gardens is an Extra Care service offering Care and Support to Older people living in their own homes in a supportive environment. We are a supportive and friendly team. There will be opportunities to develop with the team. Main duties of the job You will be expected to:- <ul> <li>Provide practical support and guidance to our front-line care and support team through on-the-job observational supervision.</li> <li>Completion of Forms and Personalised Care Plans.</li> <li>Provide management cover in the absence of the Extra Care Manager/ Assistant Manager and Support Team Manager where required.</li> <li>Undertake Duty Management tasks as defined on a rota basis.</li></ul>You will require: <ul> <li>NVQ Level 2 in Care or equivalent.</li> <li>Level 2 in Literacy skills or equivalent. </li> <li>Minimum of 2 years working with vulnerable adults, adults with disabilities. Adults with dementia. </li> <li>Knowledge of the Care Standards, and CQC inspection framework.</li> <li>Good awareness of Extra Care Services both social care and the housing management aspects.</li></ul>The post will require an enhanced DBS with Adult Barring check. About us Sandwell is situated at the very heart of the West Midlands,just a stone's throw from Birmingham. A large, diverse, metropolitan borough,Sandwell offers exciting opportunities for all in a friendly, supportiveenvironment. Sandwell is made up of six towns - Oldbury, Rowley Regis,Smethwick, Tipton, Wednesbury and West Bromwich. The borough has 1,200 hectaresof parks, playing fields and local green space and more than 30 miles ofcanals. We offer something for everyone, with an incredibly wide rangeof career opportunities, at any stage of your career, from apprentices tosenior managers. Job description Job responsibilities Your current duties and responsibilities are:- Empower individuals who use the services to be as independent as possible and maximise their potential. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour. Contribute to monitoring individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. To maintain accurate records in accordance with the service standards. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans. Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy. Supporting individuals in an emergency. Working as part of a Team To seek support from other services in emergency/crisis situations. To maintain daily contact with all tenants and to ensure their welfare and safety. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. To promote and support the planning and delivery of leisure, recreational and general community based activities, To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. To meet with the Extra Care Manager on a regular basis for supervision. To assist in the planning and delivery of the Day Opportunities Service within the establishment. To participate in the operation of the Councils Appraisal Scheme To maintain confidentiality and adhere to Sandwell Metropolitan Borough Council Data protection policy and procedures To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council which reflects the councils policy, values, and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must always carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Job description Job responsibilities Your current duties and responsibilities are:- Empower individuals who use the services to be as independent as possible and maximise their potential. Contribute to the protection and safeguarding of people who use our service by contributing to minimising the level of abuse in care environments. Minimise the effects of abusive behaviour. Contribute to monitoring individuals who are at risk from abuse. To report any concern or suspicion or allegation of neglect or harm. To maintain accurate records in accordance with the service standards. Duties of a Senior Care and Housing Support Officer will include: Providing management cover for the services in the absence of the Extra Care Manager or Team Support Manager. Supporting individuals with the development of person-centred Care and Support plans. Supporting with appraisals and reviewing person centred Care and Support plans. Supporting Care Staff to deliver a quality care service and maintain good practices that meets the needs of People who use our services. Supporting Individuals with health-related issues including the ordering, checking and administration of prescribed medication. Working alongside other relevant key agencies Providing housing related issues including all tenancy support tasks required to support tenants with all housing support related issues to enable individuals to maintain their tenancy. Supporting individuals in an emergency. Working as part of a Team To seek support from other services in emergency/crisis situations. To maintain daily contact with all tenants and to ensure their welfare and safety. To participate as necessary in the assessment, planning and review of individual support and care needs ensuring where appropriate, the implementation, use and monitoring of assistive technology is considered to maximise independence. To monitor the effectiveness and appropriateness of care and housing services, liaising with Extra Care Manager, voluntary and statutory agencies as necessary. To be alert to the needs of individuals and to take appropriate action by ensuring that relevant services are informed in a timely manner when required. During duty hours, to respond to emergencies, to provide assistance as appropriate and obtain support from other specialist agencies as necessary, for example doctors, other services. To liaise as appropriate with the Community Alarms Service, ensuring that the Control Centre is informed of any event which may affect the duties of the Control Centre employees. To ensure that relevant information is available to the Community Alarms service, for example, details of contacts in emergencies, health conditions etc. to ensure that appropriate relevant information is held which may assist in the support to tenants. To promote and support the planning and delivery of leisure, recreational and general community based activities, To meet prospective new tenants as part of the assessment process and to explain the purpose of the scheme and the facilities available. To contribute to the allocation process within an Extra Care Scheme To welcome all new tenants, providing them with information on the local area, the social/recreational facilities that may be provided and introducing them to neighbours. To give guidance to new tenants on the use of any emergency systems, fire, heating, lighting, refuse disposal, etc. as and when required. To assist on any matters relating to housing management, for example transfers, lettings, repairs reporting, benefit entitlements and to ensure that monitoring of tenants flats is undertaken to ensure that tenants adhere to matters relating to their tenancy agreement. To contribute to ensuring the repair and cleanliness of communal and office facilities by ensuring that any identified issues are reported via the property maintenance procedure. To contribute to the repair and maintenance and implementation of equipment, such as alarm systems, door entry systems, fire equipment, as delegated by premise manager including programming and routine testing of specific assistive technology equipment. i.e., falls detectors, emergency alert pendants etc. To maintain proper and accurate administrative and financial records as appropriate, for example record of incidents, personal records as requested. To attend team meetings, training events etc when required. To attend any other meeting deemed necessary as part of the role or delegated by the Extra care Manager. To fully participate in the planned workforce development programme that has been developed to provide a structured framework of role related competency for the post holder. To meet with the Extra Care Manager on a regular basis for supervision. To assist in the planning and delivery of the Day Opportunities Service within the establishment. To participate in the operation of the Councils Appraisal Scheme To maintain confidentiality and adhere to Sandwell Metropolitan Borough Council Data protection policy and procedures To participate in the operation of the Councils Appraisal Scheme. Championing and executing an open culture of Equality, Diversity, and Inclusion (EDI) throughout the council which reflects the councils policy, values, and behaviours. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must always carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work. Person Specification Experience Essential <ul> <li>Minimum of two years experience working with adults with a disability or older people/older people with mental health needs</li> </ul> Supporting Statement Essential <ul> <li>Please include a supporting statement of how you meet the criteria in the job description/person spec.</li> </ul> Qualifications Essential <ul> <li>NVQ level 2 in care or equivalent</li> <li>Willingness to achieve NVQ 3 in care or</li> <li>equivalent.</li> <li>Level 2 literacy or equivalent</li> <li>Effective verbal communication skills</li> </ul>Person Specification Experience Essential <ul> <li>Minimum of two years experience working with adults with a disability or older people/older people with mental health needs</li> </ul> Supporting Statement Essential <ul> <li>Please include a supporting statement of how you meet the criteria in the job description/person spec.</li> </ul> Qualifications Essential <ul> <li>NVQ level 2 in care or equivalent</li> <li>Willingness to achieve NVQ 3 in care or</li> <li>equivalent.</li> <li>Level 2 literacy or equivalent</li> <li>Effective verbal communication skills</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell Metropolitan Borough Council Address Willow Gardens Extra Care Harvest Road Rowley Regis West Midlands B65 8FG Employer's website

Senior Care and Housing Support Officer

The vacancy Hours: 35 hours per week Shift Pattern: TBC Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You'll fit in well here. We're growing. Quickly. In the last three years alone, we have commissioned 16 new Extra Care schemes that provide quality housing and care for older people of modest means. We're constantly looking for ways to make things better, always putting our residents and people at the heart of what we do. We have big ambitions and are looking for superstars to join us. In Extra Care, our residents live independently in their own homes within our schemes, complete with communal lounges, gardens, cafés/bistros and salons. The role of a Housing Manager is to ensure residents receive a high quality and responsive service in a safe and secure environment, including providing support where necessary, and encouraging independence and choice. The successful candidate will also ensure that landlord duties are discharged in accordance with Housing 21 policies and procedures. To qualify for the role, you will have: <ul> <li>Experience of supervising and managing a small team, ideally within an organisation providing Social Housing </li> <li>Experience of providing a professional, high quality housing service to older and/ or vulnerable people </li> <li>Experience of Housing Management &amp; Maintenance </li> <li>Experience of Housing aid and advice </li> <li>Experience of working within a secure and confidential environment and dealing with sensitive personal information </li> <li>Good general standard of education with GCSE's (Grade C or above) in English and Maths </li> <li>Substantial administrative experience </li> <li>Sound knowledge of Health and Safety legislation </li> <li>Knowledge of the Social Housing Sector and the relevant Legislation and regulations </li></ul>The benefits At Housing 21 we're proud to be bucking the trend as a care provider by actively recognising the importance of our customer-facing employees and rewarding them accordingly. You will receive: <ul> <li>Pension scheme </li> <li>Holiday pay </li> <li>Holiday purchase scheme </li> <li>Occupational Sick Pay </li> <li>Occupational Maternity/Paternity Pay </li> <li>Health Cash Plan </li> <li>Blue Light Card (offering discounts across retail, hospitality and leisure) </li> <li>Income protection </li> <li>Eye care vouchers </li> <li>Car lease scheme </li> <li>Cycle to Work scheme </li> <li>Employee Assistance Programme </li> <li>Support to progress and develop </li></ul>As part of our commitment to our employees and offering flexibility, Housing 21 now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days. Further details on how this works, will be discussed with successful candidates upon offer being made. If you require more information before applying for this role, please see the attached job profile. An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training. Closing date for applications 02 February 2025 Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment. About us We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees. At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of £50,000! A career in care means you can make a difference and help our residents to live independently in their own homes. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us! Benefits Blue Light Card Discounted retail, leisure and hospitality Holiday trade scheme Funded health cash plan Occupational maternity pay / paternity pay Pension contributions Occupational sick pay Lifestyle discounts Car salary sacrifice and leasing scheme Learning and development opportunities

Housing Manager

Housing Officer Location: Birmingham Working hours: Full Time, 37.5 hours per week. Salary: £26,250 Per annum Contract type: Full time You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Stoke &amp; Crewe so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco Meaningful and vital work: As part of a highly collaborative team, you'll be able to strongly influence hiring managers efforts that help us deliver vital services. A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find. Great people: You'll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work. What we offer <ul> <li>Pension upto - 6%</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package - discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships</li> <li>A safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We're a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. #aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer - Birmingham

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Birmingham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Lateral Move Permanent Working 36.5 hour per week Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Located on the South of Birmingham This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. For any informal enquires please contact: <a href="mailto:Jayne.Owen@birmingham.gov.uk" target="_blank">Jayne.Owen@birmingham.gov.uk</a> You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2690 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

17 Jobs in Coventry, UK