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Job title: Head of membershipBand: 2Salary: £53,550 to £58,632 depending on experienceLocation/base: Hybrid – a combination of working from home and in the Coventry office&nbsp;Hours: 35 hours per week About you We’re seeking an exceptional leader with extensive experience working in a membership organisation to drive CIH’s membership, member engagement and events offer.&nbsp; You’ll have a strong understanding of what it takes to lead high-performing, specialist teams, paired with a high level of personal integrity. Excellent communication skills are essential, as you’ll be responsible for building relationships with stakeholders at all levels and presenting complex ideas in clear, accessible ways.&nbsp; With a keen commercial mindset, you will play a pivotal role in supporting the organisation to achieve our growth, engagement and retention goals, whilst ensuring exceptional member experience and satisfaction. &nbsp;How to apply For an informal chat about this role, please contact Sarah Dunkerley, Director of membership and professional development - &nbsp;<a href="mailto:sarah.dunkerley@cih.org" target="_blank">sarah.dunkerley@cih.org</a>. For details of how to apply please visit our careers page - Careers &amp; Vacancies | Chartered Institute of Housing (CIH). CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity. &nbsp; Closing date for applications: Monday 24 March 2025 at 5pm. Interviews due to take place: Monday 7 and Tuesday 8 April 2025 in our Coventry office. &nbsp;

Chartered Institute of Housing

Head of Membership

Vacancy: Vocational Skills Coach - Housing Location: Field Based Contract Type: Permanent Hours per Week: 37.5 Working Hours: Flexibility required between 7:00 AM - 10:00 PM (core hours 8:30 AM - 5:00 PM) Salary: £35,000 - £40,000 per annumAbout the Role Our client is a national training and education specialist, dedicated to supporting further education providers, employers, and learners in achieving success. With a strong learner-focused approach, our client impacts over 100,000 learners annually. As part of their commitment to transforming lives through learning, they are seeking a Vocational Skills Coach (VSC) - Housing to support and inspire the next generation of professionals.As a Vocational Skills Coach, you will play a vital role in coaching and mentoring learners in the Social Housing sector (up to Level 4). Through monthly progress reviews and online training via Microsoft Teams, you will ensure learners receive high-quality teaching, assessment, and support. While delivery is primarily online, occasional in-person visits to learners and employers may be required.Key Responsibilities<ul><li>Plan and deliver structured training programmes, ensuring a robust Individual Learning Plan (ILP) and continuous learner progress.</li><li>Maintain up-to-date learner records, ensuring compliance with management reporting and audit requirements.</li><li>Provide coaching in Functional Skills where required, ensuring learners receive the necessary support for progression.</li><li>Offer exit guidance to learners, supporting their career development and future goals.</li><li>Deliver high-quality teaching, learning, and assessment, ensuring consistency and fairness across the apprenticeship programme.</li><li>Meet key performance indicators (KPIs) in line with the client’s expectations.</li><li>Collaborate with business support teams to enhance the learner experience.</li><li>Participate in quality assurance activities and continuous professional development (CPD).</li><li>Foster and maintain strong relationships with learners, employers, and stakeholders.</li><li>Promote equal opportunities, diversity, and safeguarding practices in line with company policies.</li></ul>Essential Skills &amp; Qualifications<ul><li>Vocational experience in the Social Housing sector.</li><li>Proven track record of meeting performance targets.</li><li>Strong IT skills and ability to use e-portfolios for planning, marking, and tracking learner progress.</li><li>Excellent communication, coaching, and organisational skills.</li><li>Ability to work independently and as part of a team.</li><li>Sector qualification in Social Housing.</li><li>Level 2 (or above) in Maths &amp; English.</li><li>Level 3 Teaching Qualification (AET, PTTLS) &amp; Level 3 Assessors Qualification (CAVA).</li></ul>Key Performance Indicators<ul><li>Manage a caseload of up to 42 learners.</li><li>Ensure high retention and achievement rates.</li><li>Maintain less than 5% of learners exceeding planned end dates.</li><li>Maintain consistent engagement with learners and employers.</li></ul>Why Join Our Client? Working for our client means becoming part of a team that values its employees and offers fantastic benefits, including:<ul><li>26 days annual leave + Bank Holidays (option to buy or sell up to 5 additional days)</li><li>Length of service annual leave increments (starting at 2 years)</li><li>Healthcare Scheme</li><li>Tech &amp; IKEA Schemes</li><li>Cycle to Work Scheme</li><li>Paid Volunteer Day Annually</li><li>Early Finish Fridays (Last Friday of Every Month)</li><li>Student/Teacher Discounts</li><li>Uniform Provided</li></ul>Flexible Working If the working hours, days, or times don’t fully meet your needs, please get in touch to discuss possible flexible working arrangements.Interested? Apply today &amp; join our client in making a difference through education and career development!

Liquid Recruitment Solutions

Vocational Skills Coach – Housing

Job summary Please note that you must have some lived experience of being homeless. Come and join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment! The role of Peer Support Worker has been developed to specifically utilise the skills of people who have lived experience of having received Secondary Care Mental Health services. Through sharing wisdom from their own experiences, Peer Support Workers will inspire hope and belief that recovery is possible in others. The role requires occasional street outreach to people rough sleeping, alongside the Council housing outreach teams. This sometimes involves significant walking, working in inclement weather, and often in challenging environments and some limited out of hours working (6am start) on a rota basis. Applicants must be prepared to undertake required duties as part of the HMHS. To offer support and guidance to Service users experiencing mental health problems impacting on their life and well being. To offer companionship, understanding and establishing a caring, professional relationship to improve individuals socialisation and psychological resilience for those service users with a chronic illness or those needing support. We have a number of roles across various locations and due to the nature of the locations majority of these roles will require you to hold a full valid UK driving licence and access to your own vehicle Main duties of the job The successful candidate will offer support and guidance to Service users experiencing mental health problems impacting on their life and well being, offering companionship, understanding and establishing a caring, professional relationship to improve individuals socialisation and psychological resilience for those service users with a chronic illness or those needing support in recovery. The team is an active partner within the wider multi-agency statutory &amp; voluntary sector homeless services within Leicester City, and as such the successful applicant would be expected to help facilitate this partnership, as well as assisting to develop the service and similar partnerships across the wider counties of Leicestershire &amp; Rutland. Going forward as the service develops across the wider counties of Leicestershire &amp; Rutland the work will involve some working in County districts which will be developed around existing staff locations. In addition to <ul><li>Establishing supportive, positive and respectful relationships with all people you come in contact with.</li><li>Providing peer support, maintaining professional boundaries.</li><li>Helping people identify recovery goals themselves.</li><li>Supporting service users to identify and overcome fears within a relationship of empathy and trust.</li><li>Undertaking appropriate administrative duties for delivering effective and timely care, including updating patient records.</li></ul>About us We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.About UsLeicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview. Job description Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification. Job description Job responsibilities If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification. Person Specification Qualifications Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul> Experience Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul>Person Specification Qualifications Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul> Experience Essential <ul> <li>If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leicestershire Partnership NHS Trust Address OSL House,East Link, Meridian Business Park,Leicester,LE19 1XU Leicester Leicestershire LE19 1XU Employer's website

Peer Support Worker - Homeless Team

Working 36.50 hours per week Housing Officer Grade 4 - £32,076 - £39,186. Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. These are several city wide locations available Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Rizwana.Latiff@birmingham.gov.uk" target="_blank">Rizwana.Latiff@birmingham.gov.uk</a> Ref: BCC2775 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with , before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Housing Officer

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Neighbourhood Officer , Lettings Permanent We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week An Exciting Opportunity to Join the Lettings Team. for anyone looking to work within a fast paced environment to ensure that the void turnaround is met on a daily basis. The individual will need to be highly motivated, be able to work to deadlines, happy with helping and assisting tenants with their queries. The individual will also be expected to carry out home lettings, office lettings and hospital lettings at short notice.# This is a hybrid role with working from different offices and home. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. "Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information" For any informal enquires please contact: Anita Kaur-Sanghera (<a href="mailto:Anita.Kaur-Sanghera@birmingham.gov.uk" target="_blank">Anita.Kaur-Sanghera@birmingham.gov.uk</a>) Ref: BCC2822 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Neighbourhood Officer

Learning and Development Advisor Department: Human Resources Employment Type: Permanent - Full Time Location: Birmingham Description Title: Learning and Development Advisor. Discipline: Business Services Location: Birmingham (With Hybrid Working) Why RLB? We value your skills, talents and unique perspectives - we think they are priceless. Bring them to RLB and you'll be empowered to shape our future and your career in new and meaningful ways. We'll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You'll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally. Role Overview: It is an exciting time to join the Learning &amp; Development team as we support our employees in their technical and professional learning journeys. This role is pivotal to the growth of our business, supporting the professional development of our future professionals community. Key Responsibilities <ul><li>Working closely with the Talent Acquisition team and senior stakeholders to identify and place graduate recruits.</li><li>Managing the graduate 'pool' to ensure that graduates are provided with meaningful career development whilst meeting business needs.</li><li>Management of the apprenticeship levy and working with the L&amp;D Manager to ensure that RLB get best value from the levy.</li><li>Liaison with professional institutions, apprenticeship providers and external providers to ensure alignment with external competencies and development schemes.Management of the work experience process.</li><li>Work with the L&amp;D Manager to define and roll out the process.</li></ul>Candidate Profile Experience: <ul><li>Experience of working with professional institutions and understands the routes to Chartership.</li><li>Experience of working with apprentices, including knowledge of how the levy and apprenticeship providers work.</li><li>Previous experience of HR and Learning Management Systems, preferably Cascade.</li></ul>Behaviours <ul><li>Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn. </li><li>Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results. </li></ul>Employee Benefits RLB Employee Benefits: Our culture is built around enabling you to fulfil your potential, so you can look forward to benefits that include: Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages. Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days. Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes. Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers. Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes. Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions. Exceptional Exposure - You'll have the opportunity to work on diverse projects across different sectors and regions. Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities. Diversity, Equity &amp; Inclusion Promise We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce. Find out more here: Diversity, Equity &amp; Inclusion - RLB | Europe If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: <a href="mailto:recruitment@uk.rlb.com" target="_blank">recruitment@uk.rlb.com</a>

Learning and Development Advisor

Role Responsibility: SCHOOL PREMISES OFFICER Salary: £11.74 per hour (£24,419.20 per annum) Working Hours: Permanent, Full time, 40 hours a week, 5 days out of 7 between Monday and Sunday, Various shifts between 5:30am and 10pm. Location: Crown Hills Community College, Leicester, LE5 5FT G4S Facilities Management are recruiting a Premises Officer on a full-time, permanent basis based in Leicester. We are looking for someone who is reliable, enthusiastic, and capable of working both independently and as part of a team to ensure site maintenance services are to a high standard across the school. Due to the working hours of this role, it is essential that you live within a commutable distance to the site using your own transport. Public Transport is not available in the area at the times required for the role. Responsibilities <ul><li>Locking/unlocking of the site/building gates and doors and ensure the safe custody of keys, fobs and access cards.</li><li>Carry out audits of facilities.</li><li>Carry out reactive and planned maintenance of facilities.</li><li>Participate in the Health &amp; Safety Policy of the company and report any dangers or hazards encountered to the Site Manager.</li><li>Carry out Litter picking and assisting cleaning teams as required.</li><li>Escorting of sub-contractors as required.</li></ul>The Ideal Candidate: Previous caretaker/porter and maintenance experience is not essential but would be an advantage. Creating a clean, safe, healthy and secure environment for people to work in is vital. Our Facilities Management teams work with some of the most important Government contracts, hospitals and schools. You will be making a difference, enabling and supporting these core businesses. You will be valued and supported, and provided with first class training and competitive benefits. While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; <ul><li>Progression, training and development catered to you</li><li>Charity Work - 1 Volunteering day</li><li>Uniform Provided</li><li>Annual leave entitlement - 20 days plus bank holidays Pro Rata</li><li>Charity work- Match-IT and Payroll Giving</li><li>Refer A Friend incentives</li><li>Company pension scheme with employer contributions.</li><li>G4S Life Assurance Scheme.</li><li>Subsidised healthcare plan.</li><li>Confidential Counselling Services</li><li>24/7 support specialising in health and medical</li><li>Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.</li></ul>G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at <a href="mailto:careersatg4s@uk.g4s.com" target="_blank">careersatg4s@uk.g4s.com</a> to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process. #LI-RG1

Premises officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Coventry service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Coventry team. We are recruiting 3 Recovery Coordinators across key areas, including Alcohol and Opiate Teams, a Women's Worker, an Outreach Worker, and a Criminal Justice Worker. These roles provide tailored support, empowering individuals on their recovery journey. We are looking for individuals who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time hours) Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Ready to Begin Your Journey with Change Grow Live? Apply today! Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 30/3/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Kevin Ruddock | <a href="mailto:Kevin.Ruddock@cgl.org.uk" target="_blank">Kevin.Ruddock@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Accommodation Assistant Location: Whitecliff Bay Hours: Up to 24 hours per week -Various Hours Available Salary: £11.44 per hour; Variable seasonal contract What we need in a nutshell We want you to make our guest accommodation so clean that it sparkles. So clean that when guests open the door for the first time, we can hear them say "Wow!" We're not your average holiday company. Our guests come to our UK resorts to experience a world away from the day-to-day and our job is to surprise and delight them at every turn. We need you to deliver delight by cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes: <ul><li>changing beds</li><li>vacuuming, dusting and cleaning bedrooms and living spaces</li><li>cleaning and restocking bathrooms and kitchens</li></ul>And who knows what else you may find yourself doing. If you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. If you can demonstrate the following, we'd love to hear from you: <ul><li>Knowing what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>A friendly and helpful attitude - delightful when you meet guests and good at communicating within your team</li><li>Great at working under pressure</li></ul>It's the icing on the cake if you have experience in a housekeeping role in the hospitality sector. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you. Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

Job Title: Housing Support Worker Head Office Location: Brindley Place, Birmingham Job Location: Birmingham Salary - £12.14 per hour Contract type - Permanent Working hours - Part time - 21 HOURS About the Service Our GSA refuge is for women and children who have had to flee their homes because of domestic. We provide support families with housing, welfare benefits, mental health, education, and training opportunities. Staff utilise a Support Plan to prioritise key work tasks and activities on a one-to-one basis and as a group. Staff also offer advice and information to empower and equip the women to live independently, within a safe and stable environment free from violence and abuse. Referrals are mainly sourced through the `Routes-to-Support portal managed by Women`s Aid, but the service also accepts direct referrals in line with its internal criteria. The refuge has 16 self-contained flats with a communal lounge, a communal kitchen, a children`s classroom, as well as a communal garden area. It is funded by Birmingham City Council and the property is owned by Green Square Accord. About the role The role is for those who would like to support victims of domestic abuse and their children. Primarily, you will be assisting families to source permanent housing and re-settle back into the community where they will feel safe and free from violence. We do expect the candidate to support service users in the following areas: Provide support to service users to complete a housing benefit application form. Support service users with all aspects of maintaining their tenancy, e.g. making rental payments budgeting and managing their finances. Liaise with our internal Customer First and arrange for void properties to be ready for re-let. Record void vacation and re-let information manually and electronically. Provide support to service users to complete a homelessness application, with the view of securing permanent housing. Assist service user to collate evidence-based documentation to support their housing application. Assist the service user with preparing for appeals where necessary. Manage rent accounts utilising GSA`s rent accounting IT system. Assist service users in reporting repairs. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>20days annual holiday entitlement</li><li>A defined contribution pension scheme.</li><li>Trust based flexible working and a Confidential Employee Assistance Programme (EAP).</li><li>Buying and selling of annual leave</li><li>Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!</li></ul>How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. Email your Cv to [email protected] or click apply now. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support worker

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Lateral Move vacancy - Housing Officer - East Voids &amp; Lettings Team Permanent Grade 4 - £33,366 - £40,476 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This will be based in the East Void Team. This is a great opportunity to join such a fabulous team within the Housing Management service. The vacancy is based at Kings Road Depot and the successful candidate will be expected to work from the office to supervise the grades 2 and 3 staff. Flexible working will be considered if there is GR4 cover throughout the week. Must have experience of managing a team in terms of one to ones giving direction dealing with sickness /ER issues as and when they arise. Will require a driver as Housing Officer job is to support the team in terms of going out on the area/ patch. Work Mileage can be claimed. Daily duties will include carrying out viewings to void properties, monitoring performance, monitoring repairs KPI's, ensuring that properties are let end to end in a timely manner. No two days are the same and you will manage a variety of queries including lock changes, clearing debts of meters etc. Currently the service is going through an exciting Service redesign to create a customer focused integrated service. We are happy to consider a current grade 4 or a 5 officer at risk. Full training will be given Informal enquiries please contact Azim Hussain Housing Manager - <a href="mailto:azim.hussain@birmingham.gov.uk" target="_blank">azim.hussain@birmingham.gov.uk</a> Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification LM - Grade 4 Housing Officer Job Description East Voids Team.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

LATERAL MOVE - Housing Officer - East Voids & Lettings Team

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Please note this vacancy is only available to Birmingham City Council employees. Permanent 36.5 hour per week Grade 4 - £33,366 - £40,476 - Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.: . For any informal enquires please contact: Rachael Goodman - <a href="mailto:Rachael.Goodman@birrmingham.gov.uk" target="_blank">Rachael.Goodman@birrmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification 2388 Housing Officer JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer Lateral Move

City: Birmingham, B15 1LZ&nbsp; Salary: £60,606 per annum Hours: 35 per week&nbsp; Contract: PermanentAre you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, we want you to join us as an Operations Manager - Retirement Living and lead the delivery of a high-quality housing management services that meets the needs and aspirations of our Retirement Living customers. You'll oversee the proactive management of our buildings and estates while adopting a landlord-first ethos to address wider housing management issues.Responsibilities include, but aren't limited to:<ul><li>Leading a team of Regional Managers and a Specialist Accommodation Manager to deliver excellent housing management services that are responsive to the needs of our customers.</li><li>Ensuring that tenant voice influence the services that we deliver and how we deliver them, with a focus on driving positive tenant satisfaction.</li><li>Ensuring effective housing management policies and procedures that support tenants facing tenancy-related challenges.</li><li>Overseeing high-quality estate and communal services and building strong relationships with contractors to ensure our buildings remain safe.</li><li>Managing budgets, service charges, and financial performance for your schemes.</li><li>Developing strategies to create balanced, sustainable communities.</li><li>Identifying and mitigating business risks while ensuring compliance with regulatory standards.</li><li>Handling complex tenancy issues, customer complaints, and MP/Councillor enquiries.</li></ul>What're we looking for? To be successful in this role, you'll have:<ul><li>Level 4 Housing Management qualification (or willingness to work towards one).</li><li>Significant experience in leading services for older people or housing management.</li><li>Strong financial acumen, including budget management and procurement.</li><li>Knowledge of housing law, safeguarding, and service delivery best practices.</li><li>Exceptional leadership, decision-making, and problem-solving skills.</li></ul>Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Applications close at midnight on Monday 3rd March 2025.&nbsp; Assessments are currently scheduled to take place on Tuesday 11th March 2025.Interested?&nbsp; Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.No agencies please

Operations Manager - Retirement Living

Job Description Working 36.50 hours per week Housing Officer Grade 4 - £32,076 - £39,186. Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. These are several city wide locations available You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: <a href="mailto:Rizwana.Latiff@birmingham.gov.uk" target="_blank">Rizwana.Latiff@birmingham.gov.uk</a> Ref: BCC2775 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>

Community Manager

The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with close to 4,000 employees working from over 20 offices. Sureserve Compliance Northwest, part of Sureserve Group are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base. Overview of Role Sureserve Compliance is excited to announce the opportunity for a dedicated and skilled Resident Liaison Officer to join our dynamic team. This role will play a significant part in maintaining strong relationships with our clients and their residents, in the effort to ensure 100% across gas servicing.If you have impeccable attention to detail, excellent communication abilities, and a passion for customer service, we want to hear from you. You will be required to cover a geographical area, working with management, administrators and the client to ensure 100% compliance for annual gas services. This will include using a variety of methods, including phone calls and home visits, to contact customers to arrange service appointments for hard to access properties. Great interpersonal and customer service skills are required. You will work closely with the client and report back on a regular basis. Some work outside of normal hours may be required as is a full UK driving license. Key Responsibilities <ul> <li>Schedule annual services in conjunction with the Client specific procedure.</li> <li>Where possible ensure that annual servicing referrals are kept to a minimum by means of, telephone communications, home visits &amp; resident liaison, this may involve work outside of normal working hours.</li> <li>On a daily basis ensure escalation and completion of annual service visits are progressed as per the client specified processes.</li> <li>Contact residents when required to reschedule appointments.</li> <li>Produce reports from the Contract Management software to be used to ensure that properties meet the Servicing Procedure requirements. Produce accurate and timely reports to Clients and Management as and when required.</li> <li>Deal with resident complaints following the Company complaints procedure, providing management and the Client with written reports on remedial action required.</li> <li>Initiate and manage the Complaint / Incident Procedure in accordance with Company Policy. Arrange appointments with residents regarding complaints; ensure internal Management staff are kept up to date at all times.</li> <li>Liaise with residents for the rectification of any outstanding work or repair work, ensuring prompt rectification.</li> <li>Attend client meetings including Resident's Meetings, Roadshows and Contract Review meetings.</li> <li>To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.</li> <li>To undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job.</li> <li>Assist in establishing, collating and monitoring resident satisfaction level data.</li> <li>Ensure compliance with all company standards, policies and procedures.</li> </ul>Required Attributes <ul> <li>Exceptional attention to detail and administrative skills.</li> <li>Strong multitasking abilities to handle tasks concurrently.</li> <li>Resilient and capable of working under pressure with a solution-oriented mindset.</li> <li>Excellent organizational abilities to prioritize and manage workload efficiently.</li> <li>Proficient with IT systems, including MS Office Suite.</li> <li>Friendly and professional attitude in all interactions with team members and residents.</li> <li>Experience in customer service oriented roles.</li> <li>Effective communication skills, both written and verbal.</li> <li>Ability to maintain a high level of professionalism and confidentiality.</li> <li>A flexible and adaptable work ethic, ready to collaborate in a team setting.</li> </ul>What WeOffer <ul> <li>Company van for business use</li> <li>Employee wellbeing programme, occupational health support, telephone support- counselling for staff</li> <li>Service level awarded annual leave</li> <li>Technical training and certifications relevant to the role.</li> <li>Enhanced Maternity &amp; Paternity Packages (subject to eligibility)</li> <li>Cycle to Work Scheme (after probation)</li> <li>Gender &amp; Equality Working Group</li> <li>Employee Voice Programme</li> <li>Sureserve Legends- celebrating the fantastic ways in which our employees live our values.</li> </ul>We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential. Apply Today If you have the skills and experience we're looking for, we'd love to hear from you! Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status. We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to <a href="mailto:scnw-hr@sureserve.co.uk" target="_blank">scnw-hr@sureserve.co.uk</a> if needed. Applicants will be required to undergo right to work and DBS checks as part of our employment procedures. Business Sureserve Compliance Northwest Role Resident Liaison Officer Locations SCNW - Birmingham Yearly salary £24,600 Employment type Full-time

Resident Liaison Officer

Location: Birmingham, B15 1LZSalary: £79,228 per annumHours: 35 per weekContract: PermanentWe're committed to building thriving communities and delivering services that make a real difference. We're seeking a dynamic and strategic Head of Localities to lead our place-based working approach, ensuring seamless collaboration across teams, external partnerships, and tenant engagement initiatives.You'll lead the development and delivery of locality management strategies that bring together housing, asset management, repairs &amp; maintenance, and environmental services, to transform how we work, to deliver quality services with a local impact. Your leadership will ensure we remain responsive to tenant needs, deliver safe and sustainable communities, and foster strong partnerships to tackle key social challenges that affect our tenants and communities in which they live, such as anti-social behaviour, crime, and the cost of living.Responsibilities will include, but aren't limited to:Drive place-based strategies, ensuring a preventative approach to service delivery with a focus on achieving positive tenant and business outcomes.Empower and lead a high-performing team, fostering a culture of trust, collaboration, and innovation.Champion tenant engagement, using insights and influence to shape service delivery, inform strategic decisions, and ensure tenant priorities are at the heart of our work.Strengthen partnerships with local authorities, voluntary organisations, and statutory agencies to enhance community resilience.Enhance compliance with regulatory Consumer Standards and oversee effective risk management.Enhance communication and visibility within local communities through tailored engagement initiatives and neighbourhood events.Embed continuous improvement, ensuring data-driven decision-making and targeted service reviews to enhance tenant experiences.What're we looking for? To be considered for this role, your application will showcase:&nbsp;A Level 5 Housing Management Qualification (or willingness to work towards) and evidence of ongoing professional development.Expertise in delivering place-based activities i.e., regeneration, community capacity building/ engagement.A specific example of your previous experience in delivering a project/ change initiative to address locality related issues, that has delivered tangible outcomes.&nbsp;Strong experience in stakeholder engagement, including internal colleagues and a range of external partners/ agencies (e.g. elected members, statutory and voluntary organisations, local authorities etc.)This role requires flexibility, with occasional evening and weekend work, and you will as part of a rota for out-of-hours incidents. Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum 3 days week (on average).Who are Midland Heart? We're one team working together for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.Applications close at midnight Sunday 16th February 2025.&nbsp;We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.

Head of Localities

25th January, 2025 Job Opportunity: Resident Liaison Officer Location: East Anglia (Brandon, Warwickshire, United Kingdom, IP27) Salary: Competitive (per year) + Work Van Contract Type: Permanent, Full-time Why Join Us? We believe in rewarding our team members for their hard work and dedication with excellent benefits: <ul> <li>Annual Holiday: Increase with service (up to an additional 5 days).</li> <li>Long Service Awards: Recognition and rewards for key milestones.</li> <li>Perkbox Membership: Enjoy perks such as free coffee, cinema tickets, and more.</li> <li>Volunteer Day: Paid annual day to support a cause you care about.</li> </ul> About the Role We are seeking a compassionate and proactive Resident Liaison Officer to join our dedicated team in East Anglia. In this role, you will act as the vital link between our organisation and residents, providing support and resolving issues with empathy and professionalism. Key Responsibilities: <ul> <li>Resident Engagement: <ul> <li>Attend resident surgeries to assist vulnerable individuals in reporting repairs.</li> <li>Keep residents and scheme managers informed of progress on repairs and projects.</li> </ul> </li> <li>Event Organisation &amp; Meetings: <ul> <li>Organise consultation events and attend meetings as required.</li> </ul> </li> <li>Support for Vulnerable Residents: <ul> <li>Identify vulnerabilities and liaise with clients' housing officers or support services as needed.</li> <li>Work with the Performance Team to ensure vulnerabilities are accurately recorded in organisational systems.</li> </ul> </li> <li>Complaint Resolution: <ul> <li>Investigate and register complaints following company and client procedures.</li> <li>Resolve MP and Councillor enquiries efficiently, ensuring residents and clients are informed of outcomes.</li> </ul> </li> </ul> Requirements: <ul> <li>Essential Skills &amp; Experience: <ul> <li>Experience working with vulnerable residents, with an adaptable approach to meet individual needs.</li> <li>Proven background in a customer service environment.</li> </ul> </li> <li>Other Requirements: <ul> <li>Full, clean driving license.</li> <li>Flexibility to travel, work at various sites, and attend evening meetings when needed.</li> </ul> </li> </ul> About You: You are a caring and proactive individual with excellent communication skills and a passion for helping others. Your ability to empathise with residents and resolve their concerns will be key to your success in this role. Ready to Join Us? If you're excited to make a meaningful difference in the lives of residents, we'd love to hear from you. Apply today-what are you waiting for?

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer Lateral Move Permanent Working 36.5 hour per week Grade 4 - £33,366 - £40,470 Consultation grade - subject to formal evaluation under the Pay Equity Review We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. Located on the South of Birmingham This is an exciting opportunity to join our Housing Management team, supporting our council tenants and overseeing the management of our 59,000 council properties. City Housing is embarking on a transformation journey to improve the services provided to residents, the Housing Officer role is key to developing that relationship with our residents to ensure they feel safe and supported within their homes. As a front facing customer role, you will be the main contact for our tenants and will deal with a wide range of issues to enable residents to sustain their tenancies. You will be responsible for conducting tenancy visits, dealing with anti social behaviour, resident engagement and addressing ongoing tenancy issues. This role is very much about working with our residents, the community, and partners within your designated locality to deliver an excellent Housing Management service. You will be expected to work face to face with customers and provide a visible presence within your area. If you are someone who places the customer at the heart of what you do we would love to hear from you. For any informal enquires please contact: <a href="mailto:Jayne.Owen@birmingham.gov.uk" target="_blank">Jayne.Owen@birmingham.gov.uk</a> You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Ref: BCC2690 We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI). Job Description and Person Specification About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Housing Officer- Lateral Move

Job Description #Internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) Housing Officer- Lateral Move Permanent Grade 4 - £32,076 - £39,186 (pro rata) Consultation Grade subject to formal review under job evaluation Working 18.25 hours per week Part Time Housing Officer Lateral move opportunity for a part time Housing Officer based in Central North and West area, undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention education and enforcement approaches and to ensure the proper management of council tenancies in accordance with BCCs Tenancy Management policy and related procedures, in compliance with all relevant legislation, regulatory codes, guidance and professional practice. Case manage complex, high level, and/or escalated cases from Neighbourhood Officers and maintain accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Emma Price <a href="mailto:emma.l.price@birmingham.gov.uk" target="_blank">emma.l.price@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer Gr4 JDPS (2).doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Job Description #internal Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers). Housing Officer - Lateral Move Permanent Grade 4 - £32,076 - £39,186 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This is an opportunity to join Birmingham City Council's Housing Management Service and provide a real difference for the tenants of this city. This is a vital role ensuring the environmental cleanliness, maintenance and appearance of our neighbourhoods, estates, communal sites, blocks and associated assets. Managing staff and resources and working with partners, tenants and citizens to positively affect the local environment, to both internal and external areas. Managing the associated health and safety of staff, assets and service delivery ensuring that required procedures are in place and followed accordingly. The role will report to a Housing Manager and will work as part of a team. You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Peter.Barratt via email <a href="mailto:peter.barratt@birmingham.gov.uk" target="_blank">peter.barratt@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check may be undertaken Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification: TH0046BX Housing Officer GR4 JDPS.doc About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

21 Jobs in Coventry, UK