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An opportunity has arisen within The Service Improvement Team for a Service Improvement Officer<ul><li>Are you passionate about driving positive change and improving services?</li><li>Do you have a track record of successfully managing projects and delivering results within set timescales?</li><li>Are you able to demonstrate your ability to analyse data and communicate findings clearly and effectively? &nbsp;</li></ul>Location:&nbsp;Godalming – Hybrid workingContract: Fixed Term Contract for 6 monthsStarting salary: £37,039&nbsp;Working Pattern: Full Time (37 hours)The candidate should possess strong communication skills, with the ability to write clear, concise reports and deliver engaging presentations.Bring experience in project and time management with the ability to work independently and deliver results under pressure.Demonstrate a highly analytical approach to evaluating data, making informed decisions that drive effective service improvements.Operational Duties &amp; Accountabilities<ul><li>Co-ordinate and support individual service reviews and assist with arrangements to meet statutory regulations.</li><li>Collect, analyse and report on housing service policies, procedures and performance data with a view to identifying areas for improvement</li><li>Carry out research into how other organisations provide equivalent services and report on examples of best practice for service reviews and other initiatives</li><li>Assist with collection and submission of data required for benchmarking, carry out benchmarking exercises on-line and produce reports of results for service reviews and as required by service managers</li><li>Carry out research with tenants, other customers and stakeholders including online,&nbsp; postal and telephone surveys, focus groups, face-to-face interviews etc. connected with service reviews and other initiatives</li><li>Co-ordinate arrangements for Tenants’ Satisfaction Survey and development of proposals to act on findings</li><li>Monitor, evaluate and report on progress towards implementation of improvement plans following service reviews</li><li>Produce user-friendly information for customers, staff and external stakeholders about performance and service developments</li><li>Assist in the management of the housing service content on the Council’s website and intranet</li><li>Collect, analyse and report on performance indicators and related information and new Government policies and initiatives</li><li>Undertake any other duties as may be assigned from time to time commensurate with the grade of the post&nbsp;</li></ul>There are many benefits to working at Waverley Borough Council. In particular we are very supportive of flexible and agile working, we provide flexi-time, we have generous leave entitlements, including an additional three days off when the office is closed between Christmas and New Year. We also have a range of learning and development services to support your career goals&nbsp;For an informal discussion about the post, please contact Sharan Thompson at <a href="mailto:sharan.thompson@waverley.gov.uk" target="_blank">sharan.thompson@waverley.gov.uk</a>How to apply: To apply for this post, please complete the application form which is available on our website’s <a href="https://url.uk.m.mimecastprotect.com/s/I3dSCBRvlfBN09IzfRU2we9z?domain=ats-waverley.jgp.co.uk" target="_blank">Job Vacancies</a> page.Closing date for applications: 9.00am on 25/03/2025&nbsp;Please note we do not accept applications after the closing date and time given on the advert.Interview date:&nbsp;03/04/2025 &amp; 04/04/2025Please find the link to the vacancy here: <a href="https://url.uk.m.mimecastprotect.com/s/uNxhCDJxpC0ZwKH5hgUjTHhH?domain=ats-waverley.jgp.co.uk" target="_blank">Current Vacancies | Jobs at Waverley | Services | Waverley Borough Council (jgp.co.uk)</a>

Service Improvement Officer x 2

Greenacre have been commissioned to assist a local authority in Surrey to recruit an Interim Electrical Manager on a temporary basis.Longevity: 3 months initiallyManaging the delivery of the cyclical Electrical testing programme and capital programmes<ul><li>Experience of managing the electrical discipline and contracts management of all electrical works</li><li>This role will cover the management of the electrical contractor to ensure all works are carried out safely within time and budget and also ensure the customer is safe at all times</li><li>Lead the implementation of the company's health, safety, and environmental policies on-site.</li><li>Take responsibility as main point of contact for clients, senior management and key stakeholders</li><li>Managing 1 direct report (Electrical Inspector)</li><li>Must have a relevant Electrical qualification </li><li>2 days a week in the office (Tuesdays and Thursdays) on a weekly basis</li></ul>

Greenacre Recruitment Ltd

Interim Electrical Manager

Employer:Woking Borough CouncilSalary Range - £28,714 - £39,717 (dependent on experience) plus a flexible benefits allowance of up to £2,007 per annum and a vehicle allowance of £2,600Location: WokingContract: PermanentWorking Pattern: Flexible Hours/Full TimeHours: 37 hours per week.DBS Check: YesClosing Date: 30/03/2025 at 23:55Reference: COM/25/305557Are you passionate about engaging with customers and giving them a voice? Are you someone who can help foster an open and positive complaints culture that doesn’t shy away from complaints and learns from resident feedback?We have a new and exciting opportunity to join the Housing Services team as a Housing Complaints &amp; Insight Officer. This role has been created to support our transformation journey particularly developing a resident centric and open approach to complaints handling and driving forward analysis of complaints data, developing a lessons learnt approach and contributing key insights that will help transform services and improve customer satisfaction.This is an exciting time to join Woking Borough Council as we continue to transform our Housing Service in line with our Housing Improvement Plan and resident feedback. The successful candidate will be joining at a time where they can play an important role in this journey and utilise their skills, experience and commitment to residents.We are seeking a motivated, flexible, and highly organised individual who will be responsible for managing all aspects of complaints handling including initial contact with residents, logging of complaints, liaising with investigating officers/Managers for complaints responses at all stages of the complaints process, as well as dealing with all cases referred to the Housing Ombudsman service.You will have a sound understanding of regulatory timescales and deadline and experience in all aspects of complaints handling and complex complaints resolution. The successful candidate will have a focus on handling complaints fairly, openly and providing a high-level of customer experience.The ideal candidate will also be able to demonstrate experience in analysing complaints data and trends and presenting this information to Housing Managers of all seniority levels and support the development of a “lessons learnt” culture within the Housing Service that focuses on service improvement through a variety of resident feedback sources including complaints.You will also require excellent written communication skills in order to support with report writing, policies and procedures and yearly Ombudsman self-assessment activities.You will be a confident and articulate individual who can lead regular complaints meetings and deliver training to investigating Managers/officers as required to ensure high standards of complaint management, customer focused responses and communicate changes to regulatory requirements.You will have a can do and positive attitude and understand the important of building collaborative, trusting relationships with all customers including tenants, agencies, stakeholders, families, and other departments within the Council to deliver the best outcomes for our tenants.In addition to complaints handling, you will also administer our Member/Councillor enquiries process, FOI’s and SARs.Effective communication is key and will allow you to get to the heart of issues and deal with sensitively, professionally, and courteously.You will also be an essential car user and be required to have access to a vehicle.The Council offers in return a generous flexi time scheme with the ability to take two flexi days a month, membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. &nbsp;Please ensure you answer the application questions with the STAR method (situation, task, action and result) to explain how you meet the role criteria&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;DBS CheckWoking Borough Council takes a robust approach to thoroughly checking anyone who has applied to work with vulnerable groups including children.As this job involves contact with vulnerable groups, successful applicants will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). Assistance will be given by the Council and further details can be found in the job pack.Who to contact for informal discussion:For an informal discussion about the role, please contact Rosalynn Funnell, (Resident Engagement Team Leader) on 01483 743612Closing Date:&nbsp; 30 March 2025 - 23.55pmInterview Dates: &nbsp;14, 15 and 17 April 2025<h4>How to apply</h4>Woking Borough Council values a diverse workforce and welcomes applications from all sections of the community.Please apply online via the link provided.

Housing Complaints & Insight Officer

About Us Supported Housing Lead £55,399 - £69,974 Fixed Term Contract 12 Months/Internal Secondment Full Time Twickenham Richmond and Wandsworth Councils have a exciting opportunity for experienced Senior Manager to join the Adult Social Care and Public Health Commissioning team. We are recruiting a Supported Housing Lead to develop and implement a comprehensive commissioning strategy that will transform the accommodation based care services available locally. This position is well suited to someone who is innovative, motivated and passionate about ensuring people receive high quality housing and support. This is a 12-month fixed term contract. About the Role <ul><li>You will be responsible for co-designing innovative new service models and shaping the local provider market in a way that promotes the aspirations and ambitions of the people we support. </li><li>You will have in depth knowledge of the Supported Housing Regulations and expectations and demonstrable experience in developing new schemes and repurposing existing schemes in accordance with local need. </li><li>You will be highly motivated, creative, and persistent in seeking solutions and be open to learning from and with others and working with people to effect positive change. </li><li>The post holder will need to be confident in working with a range of internal and external partners to shape and deliver the local priorities including social landlords, care and support providers and local communities. </li><li>You will be able to negotiate and resolve complex problems and the ability to manage change well is a necessity. </li><li>You will be highly organised, able to manage multiple strands of work within deadlines and enjoy being involved in a variety of activities and projects. </li><li>You will have good communication and presentation skills, enjoy working with people and be able to lead and inspire your team. </li></ul>Launching our new Values - YouTube In return, you will be part of a wider Division with extremely supportive, collaborative and committed team members working together to improve the lives of local residents through innovation, learning together and new ideas. Essential Qualifications, Skills and Experience <ul><li>Educated to degree level or equivalent experience</li><li>You will be required to provide your work history and a supporting statement.</li><li>Evidence of continuous professional development</li><li>Proven experience of commissioning major contracts and making changes to service provision to improve quality and standards</li><li>Excellent literacy and the ability to prepare clear concise written reports (e.g. strategies, business cases, service reviews, specifications, bids) A/I Well-developed analytical, data analysis, problem solving skills</li></ul>Indicative Recruitment Timeline Closing Date: Monday 14th April 2025 Shortlisting Date: W/C 22nd April 2025 Interview Date: W/C 28th April 2025 For a discussion, please contact Elizabeth Pepper, Assistant Director of Specialist Commissioning, Learning via Disabilities: <a href="mailto:elizabeth.pepper@richmondandwandsworth.gov.uk" target="_blank">elizabeth.pepper@richmondandwandsworth.gov.uk</a> We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Supported Housing Lead

The Vacancy We have an exciting opportunity for a Resident Liaison Officer to join us here at Wates. Working within our Responsive Maintenance division within our Crawley team whereby you will be partnering with one of our existing social housing providers , delivering support to our residents during our retrofit works. Key Accountabilities will include: <ul> <li>Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works.</li> <li>The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions.</li> <li>Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works.</li> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li> <li>Organise and host regular surgeries to address residents' queries, concerns, and feedback.</li> <li>Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly.</li></ul>As this role involves travel around the Crawley area you must have a full UK driving licence. Ideally you will be an experienced RLO with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

The Vacancy We have an opportunity for a Resident Liaison Officer to join our Wates team within our Planned Maintenance division. You will be covering the Reigate, Leatherhead &amp; Guildford area working on a brand new contract with one of our social housing providers so will need to be local to the above. This isnt your typical RLO role as 90% of the time you will be dealing with residents who are classed as vulnerable so ideally we are looking for candidates who have experience from sectors such as care, mental health, health care, schools etc This is a real opportunity to make a difference. Key Accountabilities will include: <ul> <li>Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works.</li> <li>The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions.</li> <li>Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works.</li> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li> <li>Organise and host regular surgeries to address residents' queries, concerns, and feedback.</li> <li>Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly.</li></ul>Ideally you will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes. However given the nature of the role and the residents you will be dealing with we are particularly looking for people who are passionate about customer satisfaction as a priority. This could be from working as a Key Worker, Social Worker, Mental Health Worker, Carer, Teaching etc We can train the RLO role but the right attitude and experience in the above is key. Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Tenancy Co-Ordinator Our Tenancy department is made up of passionate, highly professional and well-trained individuals. Our Tenancy Co-Ordinators play a pivotal role in ensuring that our clients receive the customer service they deserve throughout their time with us. Our dedicated team have full responsibility of overseeing daily operations within the assigned portfolio. We are looking for someone with excellent communication skills, the ability to build long lasting relationships, a flare for organisation and a passion for property to become our next Tenancy Co-Ordinator. The role: As part of the Tenancy Team you will be responsible for overseeing the tenancies that are not on a full management service, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to: <ul> <li>Responsible for overseeing a shared portfolio with the team</li> <li>Confirming landlord and tenant's wishes regarding the return of security deposits</li> <li>Ensuring the portfolio is compliant by liaising with landlords and tenants regarding gas and electrical inspections</li> <li>Having a competent understanding of lettings legislations to help and support where necessary</li> <li>Handling queries from landlords and tenants on a daily basis.</li> <li>Maintaining communication with Landlords and tenants through the duration of the tenancy</li> <li>Authorising contractors invoices</li> <li>Negotiating the renewal of tenancies within the portfolio and ensuring the necessary compliance and documentation is in place</li> <li>Confirming the termination of tenancies and ensuring that tenancies are closed down effectively</li> </ul>We're not just looking for good customer service; we are looking for Tenancy Co-ordinators who can adapt to the varying needs of our tenants and landlords and go that extra mile! Why join us? When you join the John D Wood &amp; Co. we will train, develop and support you to become the best you can possibly be. We offer new starter induction programs, which provide a mixture of classroom, on the job and online training. In addition to this, we offer each role level the opportunity to work towards gaining a professional, recognised qualification should you wish to do so. We also have a whole host of additional optional development courses available to our teams, as well as: <ul> <li>Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)</li> <li>The opportunity to work for one of Englands' oldest estate agencies known for delivering excellent customer service.</li> <li>Team recognition and awards</li> <li>Our very popular internal social committee connecting colleagues through sport and other social fun events.</li> <li>You will also be entitled to our award winning `Perks at Work` discount scheme offering staff along with their family &amp; friends excellent discounted property services</li> </ul>

Tenancy Coordinator

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for an Recovery Coordinator to join our Brighton Team who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. You'll have to record information about what you do, therefore acceptance and understanding of the importance of accurate record keeping as well as attention to detail are important. If you are curious and interested in developing your knowledge on addiction, safeguarding or public health matters, CGL is the organisation for you. Our Brighton service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Full Time Hours: 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Competency Based interviews will be held on the 26th of March 2025 and Values Based interviews will take place on the 27th of March 2025. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 26/3/2025 Closing Date 21/3/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Anca Cojocaru | <a href="mailto:anca.cojocaru@cgl.org.uk" target="_blank">anca.cojocaru@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Salary: £27,225 per annum pro rata Contract type: Permanent Working pattern: Part-time working onsite Monday to Friday 9am-5pm (working days to be discussed) Closing date: Thursday 13 March 2025 @ midnight Interview date: To be confirmed How to apply: If you would like any further information or an informal discussion about this post, please contact <a href="mailto:Niki.Wallace@ymcadlg.org" target="_blank">Niki.Wallace@ymcadlg.org</a> and <a href="mailto:Louise.Cook@ymcadlg.org" target="_blank">Louise.Cook@ymcadlg.org</a>. Should you require any assistance with our application process, please email us at <a href="mailto:Recruitment@ymcadlg.org" target="_blank">Recruitment@ymcadlg.org</a> Who to contact if you have a query: Supported Housing Support Worker | YMCA Downslink Group Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Brighton and Hove Transitional Housing is a low-support service, providing safe, secure, supported accommodation for 27 young people between the ages of 18-25 who have been, or are, at risk of homelessness. We have a small, supportive, and established team which also manages two medium supported housing properties. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We are looking for a Supported Housing Support Worker to join our Brighton and Hove Transitional team. You will be based at the Youth Advice Centre (YAC) office in central Brighton, but will be visiting our five properties each week, meeting with residents in their homes and at the office - main areas of responsibilities are: Housing <ul><li>You will hold a caseload of 27 young people who are housed across five sites with the support of the team. Support provided is light touch, and a good knowledge of partner agencies is essential for relevant signposting</li><li>Interview young people to assess their suitability for our housing</li><li>Support young people to manage their occupancy agreement and adhere to house rules in preparation for independent living. Helping young people navigate shared living skills is key to this role and includes facilitating house meetings, rotas and cleaning sessions</li><li>Support young people to keep up to date with all payments for rent and liaise with housing benefit</li><li>Maintain up-to-date knowledge of housing and welfare benefits for young people</li><li>Complete Occupancy Sign up and induction with incoming residents</li><li>Deal effectively with non-compliance issues, such as non-payment of rent, ASB or breaches of Health and Safety, using restorative practices</li><li>Contribute to maintaining properties to a high standard including conducting health and safety checks</li></ul>Support and Engagement <ul><li>Light touch support to residents, signposting to partner agencies as appropriate</li><li>Support each resident to develop their own person-centred Support Plan with short- and long-term goals to work towards independent living skills and their next accommodation steps</li><li>Arrange Review Meetings with young people at least once every 3 months to update and review risk assessments and support plans</li><li>Check in with each resident at least once a week</li><li>Encourage a culture of education, employment and engagement</li><li>Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries</li><li>Maintain client records on In-Form (client database) detailing the young person's journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance)</li></ul>General <ul><li>Work as part of a team</li><li>Treat young people at the service in a non-judgmental and psychologically informed way </li><li>Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations</li><li>Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice</li><li>Liaise effectively with other professionals and services</li></ul>Please download the job profile for full role details. If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Experience and Knowledge <ul><li>Experience relating to housing, support work, and/or working with young people</li><li>Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living</li><li>Knowledge of statutory and voluntary resources available to young people with multiple and complex needs</li><li>Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries</li><li>Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists</li></ul>Skills and Abilities <ul><li>Ability to communicate clearly both verbally and in writing for appropriate recording of a resident's progression, and to evidence outcomes achieved</li><li>Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary</li><li>Ability to work autonomously, and use own initiative, as well as being part of a team</li><li>Clear verbal and written communication skills, good IT, and keyboard skills</li><li>Strong time management skills with the ability to plan and prioritise</li></ul>If you would like any further information or an informal discussion about this post, please contact <a href="mailto:Niki.Wallace@ymcadlg.org" target="_blank">Niki.Wallace@ymcadlg.org</a> and <a href="mailto:Louise.Cook@ymcadlg.org" target="_blank">Louise.Cook@ymcadlg.org</a>. Should you require any assistance with our application process, please email us at <a href="mailto:Recruitment@ymcadlg.org" target="_blank">Recruitment@ymcadlg.org</a> Closing Date: Thursday 13 March 2025 at midnight To Apply: Supported Housing Support Worker | YMCA Downslink Group Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only.

Supported Housing Support Worker

Salary: £27,225 per annum pro rata Contract type: Permanent Working pattern: Full-time Closing date: Friday 14 March 2025 at midnight Interview date: To be confirmed How to apply: Please visit Supported Housing Support Worker | YMCA Downslink Group Who to contact if you have a query: If you would like any further information or an informal discussion about this post, please contact <a href="mailto:Martin.Coll@ymcadlg.org" target="_blank">Martin.Coll@ymcadlg.org</a> . Should you require any assistance with our application process, please email us at <a href="mailto:Recruitment@ymcadlg.org" target="_blank">Recruitment@ymcadlg.org</a> 37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays. Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health. Our Brighton &amp; Hove Services provide supported accommodation for 35 young people at risk of homelessness across two sites. Lansworth House is one of our 24-hour supported housing services offering high and medium levels of housing-related support for young people aged of 16-25 with 20 bedspaces and shared communal facilities. Gareth Stacey House is our other 24-hour supported housing services offering high and medium levels of housing-related support for young people aged 16-25 with 15 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building. Situated in the centre of Hove, the service has strong links with and contributes to the local community. We are looking for two Supported Housing Support Workers to join our Lansworth House and Gareth Stacey House teams, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are: Housing <ul><li>Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. </li><li>Promote a credit culture, encouraging young people to keep up to date with all payments for rent.</li><li>Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.</li><li>Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.</li></ul>Coaching and Engagement <ul><li>Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.</li><li>Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. </li><li>Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.</li><li>Maintain client records on In-Form (client database) detailing the young person's journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance).</li></ul>General <ul><li>Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working</li><li>Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.</li><li>Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice.</li></ul>There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details. If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people. Experience and Knowledge <ul><li>Experience relating to housing, support work, and/or working with young people at risk</li><li>Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. </li><li>Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.</li><li>Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.</li><li>Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.</li></ul>Skills and Abilities <ul><li>Ability to communicate clearly both verbally and in writing for appropriate recording of a resident's progression, and to evidence outcomes achieved.</li><li>Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. </li><li>Ability to work autonomously, and use own initiative, as well as being part of a team.</li><li>Clear verbal and written communication skills, good IT, and keyboard skills.</li><li>Ability to de-escalate volatile situations and manage challenging behaviour appropriately.</li></ul>If you would like any further information or an informal discussion about this post, please contact <a href="mailto:Martin.Coll@ymcadlg.org" target="_blank">Martin.Coll@ymcadlg.org</a> Should you require any assistance with our application process, please email us at <a href="mailto:Recruitment@ymcadlg.org" target="_blank">Recruitment@ymcadlg.org</a> Closing date: Friday 14 March 2025 at midnight Additional Information Your starting salary will be pro rata if the above position is part-time or term-time only.

Housing Officer Leaving Care Service BR9 £34,975 to £36,867 pa Calling all housing support professionals looking for a unique and exciting new opportunity to make a difference in the lives of young people by supporting their housing journey! We support 270 young people aged 18 plus who are cared for by the London Borough of Bromley. We have a dedicated Leaving Care Service with incredible Young Persons Advisors who support our young people to lead stable and successful independent lives. As part of our offer, we also have an Active Involvement Team with skilled workers whose primary goal is to create opportunities where our young people feel a sense of belonging and develop the necessary independent skills to successfully transition to adulthood. This team offers a variety of groupwork opportunities, and access to an Education Training and Employment Advisor as well as a Finance Wellbeing Officer. About the role We are currently recruiting a full time Housing Officer to improve services for care leavers, with a clear focus on those in supported accommodation as they transition into independent adult life. This is an exciting new role that sits in our multiskilled Active Involvement Team. We are looking for someone with experience in housing who understands the difficulties young people face as they transition to independent living. We are looking for a passionate and driven person to support our young people on this journey. You will be required to develop and deliver a robust care leavers housing procedure that captures our licence agreement, the setting up/closing of rent accounts and partnership working with supported accommodation providers. You will be confident with delivering training and presentations to colleagues in relation to tenancy sustainment.We are looking for somebody who is committed to working in a trauma informed way, delivering the best service to our care experienced young people. This role entails regular liaison with external and internal partner agencies and extremely proficient organisation and interpersonal skills. You will be expected to work to a high professional standard whilst building trusting relationships with young people and colleagues. Please note, the post entails occasional travel to placements and some limited evening work when required in line with the service. If you are passionate about making a difference by supporting care experienced young people on their housing journey and meet the above criteria, we encourage you to apply for this opportunity. Contact details If you require further information regarding the role please contact Melissa Bob-Amara, Active Involvement Manager on 020 8461 7869 or <a href="mailto:melissa.bob-amara@bromley.gov.uk" target="_blank">melissa.bob-amara@bromley.gov.uk</a> Closing Date: 19th March 2025 Interview Date: 26 th March 2025 We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment. We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts. Job Description.doc

Housing Officer Leaving Care Service

THE ROLE Join the 24-7 Prayer team! We're looking to recruit a skilled and strategic Trusts and Foundations Manager who is passionate about weaving stories and stats together in a way that inspires funders to support 24-7 Prayer. You'll be someone who loves building genuine relationships with funders, can seek out new opportunities, manage numerous existing relationships to a high standard, and write compelling applications. In this role, you'll bring experience in Trusts and Foundations fundraising. You'll have effective and excellent written and verbal communication skills with a knack for making funders feel truly connected to our movement. We are a relational movement and seek someone who both values and demonstrates authentic connection with people. Alongside this, you will have a personal passion for prayer, mission and justice. This role would suit someone with previous experience of working with grant makers, and we'd also be open to hearing from people with transferable skills. This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month). This role will also require occasional travel both nationally and internationally. If you would like to apply for the role, please click on 'Apply Now' to complete the application form. When prompted in the application process, please upload*: <ol><li>Your CV </li><li>A 1-page covering letter explaining why you are suitable for the role and why you would like to work at 24-7 Prayer. </li></ol> *If you do not upload both pieces of documentation your application will not be taken further. Please note: all applicants must have an existing legal status to work and reside in the UK. Closing date for applications: Sunday 5 January 2025 Interview date: Wednesday 15 January 2025 (in person in Woking) Please note that this role holds an occupational requirement for the post holder to be a practising Christian with a living relationship with God, living in accordance to biblical principles. This is in accordance with Schedule 9 of the Equality Act 2010. About the organisation: 24-7 Prayer began as one simple prayer meeting in 1999, and is now an international, interdenominational movement, reviving the church and rewiring the culture through non-stop night and day prayer. From apps and courses to prayer rooms and blogs; we exist to help people pray.

Trusts and Foundations Manager

Community Engagement Officer Location: Home based with travel throughout the South East Contract Type: Permanent / Full time, 37.5 hours per week Salary: c. £30,000 Benefits: Generous annual leave allowance, salary exchange pension scheme, life assurance, occupational sick pay, dog friendly offices. Closing date: 07-07-2024 Are you a talented fundraiser who is motivated by bringing communities together to help change lives? This could be the role for you! Their mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing. To help them create amazing partnerships, they need amazing people. There is an exciting opportunity for a Community Engagement Officer to join their dedicated Fundraising team. This is an incredible role at a prominent assistance dog charity where your role will be a part of their essential work that transforms lives every day. What you will do: A vital role in their Fundraising team, you will be working with individuals, organisations, schools, and small businesses in the local areas across the southern region to raise income and awareness for the charity. You will recruit, manage, and inspire fundraising volunteers to support them to raise much-needed funds. You will be passionate about stewarding existing relationships and cultivating new ones, ensuring an outstanding donor experience. Taking a proactive approach will be key to showcasing their work and charitable goals. What they are looking for: • Proven experience of effectively managing relationships across a range of audiences. • Experience of planning and running events. • Ability to create and support the development of new campaigns, initiatives and strategic plans. • Ability to manage a varied workload with initiative to prioritise. • Excellent organisational and time management skills. • Excellent interpersonal and public speaking skills with the ability to engage and inspire. • Experience of creating, forecasting, and monitoring budgets to deliver against income and expenditure targets. • Ability to write reports and evaluations using data. • Proficiency in Microsoft Office applications. • Experience in recording and maintaining information on a database. • Ideally, you will have experience in community fundraising or events management, with a successful track record in raising and securing income from a diverse range of funding streams. Experience of using Salesforce, supervising/managing people and up to date knowledge of fundraising regulations/legislation will be advantageous but not essential. • Most importantly, you will be passionate about the transformative impact that their assistance dogs provide to their beneficiaries. They can offer you: • Generous annual leave allowance. • Salary exchange ('smart') pension scheme. • Charity sick pay. • Life assurance scheme. • Wellbeing portal. This role benefits from home-based working; regular travel throughout the southern region is essential to meet with their donors, beneficiaries, colleagues and other stakeholders. You must have a full UK driving licence and ability to travel in line with the requirements of the role (where applicable business travel will be claimable expenses). They will provide a laptop and mobile phone for use in the role. If this sounds like the perfect role for you, they would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role. Please be aware that they reserve the right to close this advert ahead of the closing date should they find a suitable candidate before this date. Please be assured that they contact all of their candidates on the outcome of their application, this may take longer if they receive high volumes of applications. 1st Interview: 12th July 2024, online. 2nd Interview: 19th July 2024, in person (location tbc). They recognise the benefit of diverse experiences, and therefore welcome and encourage applications from all sections of the community. They are a disability confident committed employer. You may also have experience in the following: Engagement Support Specialist, Donor Relations Representative, Supporter Care Officer, Community Engagement Associate, Fundraising Support Executive, Donor Engagement Specialist, Supporter Liaison Officer, Client Experience Associate, Donor Interaction Coordinator, Fundraising Support Assistant, Community Outreach Officer, Supporter Relationship Coordinator, Engagement and Support Assistant, etc. REF-214 698

13 Jobs in Crawley, UK