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<h2>About the job</h2>Connect with what you’ll doIn the role you’ll:<ul><li>Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations</li><li>Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.</li><li>Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.</li><li>To be responsible for authorizing expenditure up to delegated and ensure it is value for money</li><li>Represent RHP at multi-agency meetings, supporting the assessment of customers</li><li>Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services</li><li>Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.</li><li>Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.</li><li>Regularly review and implement effective housing policies and procedures</li><li>Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training</li><li>Create an environment where there is strong employee engagement, and we remain a great place to work</li><li>Deputise for the Head of Housing Services and cover for the Customer Contact Manager.</li></ul>Connect with how you’ll do itWe’re looking for someone with experience of:<ul><li>Managing a team that delivers exceptional standards of customer service.</li><li>Housing management, managing vulnerable customers, and safeguarding adults.</li><li>Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits</li></ul>The key behaviours we expect in the role include:<ul><li>Role modelling our values: We know our stuff / We make it happen / We care</li><li>Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.</li><li>Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.</li><li>The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.</li><li>Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.</li><li>Taking pride in being organised so you can work with pace and deliver your promises on time.</li><li>Making wise decisions and solving problems without overcomplicating things</li><li>Remaining curious, always looking for ways to improve the customer experience.</li><li>Taking ownership and being tenacious to make things happen.</li><li>Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough&nbsp;</li></ul>

Housing Manager

Job Description About the Role Would you like to become part of our Estates team as an Estate Assistant and support us in delivering an excellent service to our residents? This is a valuable opportunity for anyone who is a customer-focused team player. We are pleased to offer a new position for an Estate Assistant to join our dedicated Estates team, serving the Basingstoke area on a part-time, permanent basis. The role involves working 17.5 hours per week, over two and a half days, between Monday and Friday. In this role, you will provide high-quality grounds maintenance, gardening, and cleaning services across a varied portfolio of sites. Your responsibilities will include caring for lawns, shrubs, and plants, removing refuse, and maintaining internal communal areas in accordance with agreed standards, specifications, and timelines. As the representative of Guinness on site, you will foster positive relationships with customers, contractors, and colleagues. You will ensure access is maintained, report repairs, fly tipping, graffiti, and raise any safeguarding concerns. What We Are Looking For We are a customer-first organisation, and we believe that the manner in which we work is equally important as the outcomes we deliver. We are seeking an individual who brings both practical experience in estate maintenance and a proactive, service-oriented approach. You will be expected to demonstrate: <ul><li>Proven experience in grounds maintenance across a range of sites and garden types</li><li>Strong understanding of lawn, shrub, and plant care</li><li>A history of delivering excellent customer service</li><li>Physical capability to carry out tasks safely and effectively</li><li>Ability to work independently as well as collaboratively within a team</li><li>Knowledge of Health and Safety regulations, including COSHH and PPE</li><li>A full UK driving licence</li></ul>Desirable Qualifications Although not essential, the following qualifications would be advantageous: <ul><li>NVQ Level 2 in Horticulture or equivalent (RHS, City &amp; Guilds, HND)</li><li>PA1 and PA6 NPTC Certificates</li></ul>To apply, please review the Role Profile and submit your application along with a CV in either Word or PDF format. INDTGP TJTGP REEDTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Estate Assistant

Neighbourhood Manager Location: Staines Type: Fixed Term Contract - 12 months Hours: 35 hours a week, Monday -Friday Salary: £34,800 - £36,631 DBS Level: Enhanced We'relooking for a proactive and dynamic Neighbourhood Manager to join ourteam and take ownership of tenancy management across our estates. You'll play akey role in maintaining safe, well-managed communities by conducting estateinspections, managing tenancy issues, and engaging with residents to ensurehigh standards of living and compliance. Key Responsibilities * Conduct regular estate inspections and maintain accurate records, ensuring timely resolution of issues. * Ensure buildings and systems meet statutory and fire safety requirements. * Collaborate with internal teams and external contractors to uphold building safety. * Engage residents in maintaining safety measures and promoting good housekeeping. * Lead on resident engagement strategies in line with regulatory requirements. * Manage decants from start to finish, ensuring effective communication and cost control. * Handle tenancy management including ASB, safeguarding, hoarding, and breaches, escalating where necessary. * Provide expert advice and support to residents on tenancy matters. * Represent A2Dominion at court hearings, case conferences, and external forums. * Identify and escalate risks to building safety and challenge unacceptable practices. * Monitor contractor performance and provide feedback to stakeholders. * Work with the service charge team to ensure accurate and transparent financial reporting. More about you * GCSEs (Grades A*-C) in Maths and English or equivalent. * Strong IT skills including Outlook, Word, Excel, and data analysis. * Proven experience supporting diverse and vulnerable residents. * Excellent communication and problem-solving skills. * Knowledge of housing law, welfare benefits, and financial inclusion (desirable). * Full UK driving licence and access to a vehicle for work purposes About us AtA2Dominion, we're more than a housing provider-we're a not-for-profitorganisation with a social purpose. We reinvest profits into buildingaffordable homes and delivering services that make a real difference. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Friday 7th November2025. We reserve the right to close early upon appointment of theright candidate.

Neighbourhood Manager

Job summary An exciting opportunity has arisen to join a new team operating in the community across the London Borough of Hillingdon. We are seeking a nurse to support a multidisciplinary team to help engage with the homeless population who struggle with substance use within the borough of Hillingdon. The team use holistic assertive outreach techniques to support service users to access community-based drug and alcohol treatment and to secure long-term accommodation. Main duties of the job The role will be part of the Addictions Recover Community, Hillingdon (ARCH) team, based in Uxbridge, but predominantly community-facing, working in sites across the borough. You will be a registered nurse (RMN/RGN), with a keen interest to work within the field of addiction psychiatry. The successful candidate will demonstrate an ability to engage with hard to reach individuals to provide treatment within a variety of community based settings. You will have a range of therapeutic skills to support service users such as motivational interviewing techniques to encourage service users to work towards recovery. Knowledge of dual diagnosis, physical health and assessment skills would be beneficial. The successful applicant will be expected to be able to assess and manage substance misusing clients by applying the concepts of harm minimisation approaches, relapse prevention, motivational Interviewing, detoxification programmes according to their clinical needs, and in accordance with up-to-date evidence-based practice and relevant Trust clinical protocol and policies. About us The Addictions Directorate within CNWL Foundation Trust is a large, well-established provider offering a wide range of specialist NHS drug and alcohol treatment interventions to the diverse and multicultural populations in Central and North West London. Our drug and alcohol services include community services, A&amp;E liaison services, Peripatetic nurses, Family Therapy, a National Problem Gambling Service and a Club Drug Clinic. Our substance misuse services are dedicated to helping reduce the harm caused by substance misuse; helping people overcome their dependency and problematic use of substances. We are proud to help both service users and their families rebuild their lives and enable recovery. We are committed to working in partnership with other providers and service users in local systems of treatment and recovery. We are a forward-facing trust who believes in training and development of nurses skills and can prioritise supporting prospective applicants to learn new skills in working with providing service users addictions support. We have ample opportunities to gain a greater understanding of essential skills underpinning clinical practice such as motivational interviewing techniques, relapse management and clinical specialist skills such venepuncture, ECG, dry blood spot testing and fibro scan training. Job description Job responsibilities <ul><li>To provide specialist drug and alcohol outreach clinics for local hostels, homeless individuals and organise health services in the local authority catchment</li><li>To work as a member of the multidisciplinary team in the management and treatment provision of a range of specialist services to service users experiencing difficulties with drugs and alcohol. Interventions include harm minimisation approaches, motivational interviewing, relapse prevention, ITEP care planning, individual interventions, general health assessment, wound assessment and management, injecting site assessment, lifestyle assessment and physical health assessment including urine drug screening. The role includes using skills in mental health assessment, referral to appropriate mental health services and psychosocial group work</li><li>To promote health and wellbeing and improve health inequalities by completing a range of health checks and to be able to assess service users general health and provide early intervention treatment, sign posting and referral to other organised health services</li><li>To develop and maintain pathways into specialist services to ensure the health and well-being of residents is met, including primary care services. To sign post service users to the appropriate health care settings to meet their needs.</li><li>To manage a caseload of service users accessing rough sleepers support. To ensure safety is maintained and risks are escalated appropriately. To ensure that gold standard holistic care is provided to individuals accessing addictions support.</li></ul>Job description Job responsibilities <ul><li>To provide specialist drug and alcohol outreach clinics for local hostels, homeless individuals and organise health services in the local authority catchment</li><li>To work as a member of the multidisciplinary team in the management and treatment provision of a range of specialist services to service users experiencing difficulties with drugs and alcohol. Interventions include harm minimisation approaches, motivational interviewing, relapse prevention, ITEP care planning, individual interventions, general health assessment, wound assessment and management, injecting site assessment, lifestyle assessment and physical health assessment including urine drug screening. The role includes using skills in mental health assessment, referral to appropriate mental health services and psychosocial group work</li><li>To promote health and wellbeing and improve health inequalities by completing a range of health checks and to be able to assess service users general health and provide early intervention treatment, sign posting and referral to other organised health services</li><li>To develop and maintain pathways into specialist services to ensure the health and well-being of residents is met, including primary care services. To sign post service users to the appropriate health care settings to meet their needs.</li><li>To manage a caseload of service users accessing rough sleepers support. To ensure safety is maintained and risks are escalated appropriately. To ensure that gold standard holistic care is provided to individuals accessing addictions support.</li></ul>Person Specification Qualifications Essential <ul> <li>oRMN</li> <li>oEvidence of continuing personal development and post-registration training in the nursing care, assessment and treatment of substance misuse clients</li> </ul> Desirable <ul> <li>oCompleted the Motivational Interviewing Training Module</li> </ul> Experience Essential <ul> <li>oExperience working in Mental Health setting or substance misuse setting</li> <li>oExperience in undertaking Risk Assessment and Risk Management</li> </ul> Desirable <ul> <li>oExperience of working in and delivering services to injecting drug users.</li> <li>oExperience of working with stimulant users and people with alcohol problems</li> <li>oExperience of group facilitation</li> <li>oExperience of managing a caseload within the community</li> <li>oExperience working with Patient Information Systems</li> </ul> Skills and knowledge Essential <ul> <li>Good communication and presentation skills (verbal and written) plus good levels of numeracy.</li> <li>Ability to work independently and to prioritise effectively</li> <li>An appreciation of the range of issues that may affect substance misusers</li> <li>An understanding of harm minimisation and health promotion in the specific context of substance misuse</li> <li>IT literate: competent using Microsoft Word and able to report clinical activity data on patient information systems.</li> </ul> Desirable <ul> <li>Awareness/knowledge of research skills</li> <li>Awareness of counselling models</li> <li>Awareness of Public health issues</li> </ul> Attitudes, aptitudes, personal characteristics Essential <ul> <li>Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.</li> <li>Able to build constructive relationships with warmth and empathy, using good communication skills</li> <li>Non-judgmental attitude to client group</li> <li>The post holder must have the ability to understand and implement the Equal and Diversity policy at a level appropriate to the job</li> </ul>Person Specification Qualifications Essential <ul> <li>oRMN</li> <li>oEvidence of continuing personal development and post-registration training in the nursing care, assessment and treatment of substance misuse clients</li> </ul> Desirable <ul> <li>oCompleted the Motivational Interviewing Training Module</li> </ul> Experience Essential <ul> <li>oExperience working in Mental Health setting or substance misuse setting</li> <li>oExperience in undertaking Risk Assessment and Risk Management</li> </ul> Desirable <ul> <li>oExperience of working in and delivering services to injecting drug users.</li> <li>oExperience of working with stimulant users and people with alcohol problems</li> <li>oExperience of group facilitation</li> <li>oExperience of managing a caseload within the community</li> <li>oExperience working with Patient Information Systems</li> </ul> Skills and knowledge Essential <ul> <li>Good communication and presentation skills (verbal and written) plus good levels of numeracy.</li> <li>Ability to work independently and to prioritise effectively</li> <li>An appreciation of the range of issues that may affect substance misusers</li> <li>An understanding of harm minimisation and health promotion in the specific context of substance misuse</li> <li>IT literate: competent using Microsoft Word and able to report clinical activity data on patient information systems.</li> </ul> Desirable <ul> <li>Awareness/knowledge of research skills</li> <li>Awareness of counselling models</li> <li>Awareness of Public health issues</li> </ul> Attitudes, aptitudes, personal characteristics Essential <ul> <li>Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.</li> <li>Able to build constructive relationships with warmth and empathy, using good communication skills</li> <li>Non-judgmental attitude to client group</li> <li>The post holder must have the ability to understand and implement the Equal and Diversity policy at a level appropriate to the job</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Central and North West London NHS Foundation Trust Address ARCH, Old Bank House 64 High St, Uxbridge London UB8 1JP Employer's website

Clinical Nurse Practitioner -Homeless Outreach

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Oaktree Court development based in Addlestone, Surrey. This position is offered on a 6 month fixed term contract. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>About You <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment.</li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.</li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.</li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.</li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Desirable <ul><li>Evidence of change management delivery</li><li>Knowledge of Landlord/Tenant Legislation</li></ul>

Community Manager

Housing Manager Reading, Basingstoke and surrounding areas including Hybrid working Permanent, full time (37.5 hpw), working Monday to Friday 9.00a.m to 5.00p.m with some need to occasional attend evening customer meetings. Circa £32,000 per annum depending on experience, skills and qualifications Plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team based in Reading. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.</li><li>Managing our voids process including liaising with local authorities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul><li>You are experienced in the housing sector and understand housing management and housing law</li><li>You have, or are willing to work towards Chartered Institute of Housing Level 3</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc</li><li>Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.</li></ul>Our team You'll join Ali who manages the Housing Managers in Reading. We're absolutely passionate about what we do! We're really proud of always being the portfolio who hits their KPI targets continuously due to the hard work and accountability of the brilliant team. We're a supportive bunch who meet regularly to work together in the office, but we also make sure we plan fun things and celebrate special occasions. Job details <ul><li>This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches of Reading, Basingstoke and surrounding areas</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, we meet every Wednesday in the Reading office for anchor days. You do however get the chance to also work from home to catch up on admin.</li><li>Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li><li>Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.</li><li>Explore our benefits in detail on our website.</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> South West Rented Portfolio 3

Scheme Manager - Grove Gardens Studios &amp; Flats, High Wycombe Full time (37.5 hours) - £33,054 per annum Supporting Independent Living in a Vibrant Community Grove Gardens is a welcoming supported living service comprising six one-bedroom flats and eight studio apartments. Together, they provide a safe and inclusive home for 14 adults with learning disabilities. The people we support engage in a variety of day services and community-based activities, promoting independence, wellbeing, and personal development in a friendly and supportive environment. Key Responsibilities: <ul><li> Empowerment and Support :Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals. </li><li> Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person. </li><li> Team Leadership: Manage and support a team of Support Workers and Waking Night Workers. </li><li> Operational Management: Oversee staff rotas, including organising annual leave and covering sickness. </li></ul> You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li> Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service </li><li> £33,054 pa for a 37.5 hour week </li><li> Annual bonus based on satisfactory performance </li><li> Monthly attendance bonus on top of your basic salary </li><li> Annual salary and cost of living review </li><li> Commitment to health and wellbeing with the Five Ways to Wellbeing </li><li> Ongoing professional development and support to deliver outstanding support </li><li> Workplace pension scheme and life assurance of three times your annual salary </li><li> Employee assistance helpline </li><li> Mileage paid for car usage </li><li> Fully paid DBS </li></ul> If you share our values, we would love you to work for us. Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

Property Manager Full Time - 37 hours per week (part-time may be considered - min 25 hrs per week) 7% employer pension contribution, 25 days annual leave plus bank holidays ABOUT LAUNCHPAD Based in central Reading, Launchpad provides vital information and support for vulnerable individuals, couples and families in Reading who do not have a stable place to live or are at risk of losing their home. Founded as a soup kitchen in 1979 by students at the University of Reading, the charity now provides a holistic service that works in three ways - we prevent homelessness, provide homes and rebuild lives. THE ROLE As a member of the Housing team, you will be responsible for the effective day-to-day delivery of all properties, maximising property performance and management of all Launchpad's assets, including all offices &amp; facilities. In a management role, you will be leading a diverse team to deliver a high-quality housing and repairs service for tenants and ensuring teams maintain our assets in line with applicable statutory legislation and regulatory standards and provide high levels of tenant satisfaction. Responsible for delivering a consistent and customer focused service across a range of housing including Allocations, Tenancy and Neighbourhood Management, Maintenance &amp; Repairs, Compliance Inspections and Tenant Engagement. We are looking for a candidate who has: <ul><li>A Chartered Institute of Housing (CIH) / Ofqual regulated qualification (L4 or L5)</li><li> Substantial experience in leading property services provision in a complex charitable, housing (such as a Registered Provider) or commercial sector</li><li>Practical experience of managing risk, contractual and regulatory performance</li><li>Experience of managing projects, contracts, procurement and associated budgets</li><li>A track record of improving quality and performance</li><li>The ability to self-motivate, be innovative and pro-active</li><li>Demonstrable experience of managing a small team (including leading, engaging and motivating colleagues)</li></ul>Please refer to Job Application Pack for more details and follow the link provided to apply. <ul><li>The closing date for applications is: Friday, 31st October 2025</li><li>Interviews dates: To be confirmed</li></ul>Whilst appointments will always be made on the merits of the application and performance in the selection process, Launchpad is committed to achieving greater diversity, inclusion and equity in our workforce - and actively encourages and welcomes applications regardless of sex, gender, race, age, sexuality, beliefs or disability. If you require any adjustments to the application, recruitment or selection procedure, please contact our HR team.

Property Manager

Housing Officer 6 month Fixed Term Contract £30,000 - £35,000 Hounslow Mon -Friday - 9am - 5pm Hybrid About Lampton Services Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. Why join Lampton Services? <ul><li>We are LLW and NJC employer - yearly pay and condition reviews</li><li>23 days holiday allowance, plus bank holidays - an additional day per year for each completed years' service, up to five years</li><li>Free GOLD gym membership</li><li>Enhanced Maternity and Paternity leave and Pension Scheme </li><li>Exclusive Discounts - save with Lampton Rewards and EE mobile offers</li><li>Refer a Friend Scheme - earn up to £250 for each new employee referred</li><li>Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers</li><li>Sustainability Perks - cycle to work and electric car salary sacrifice scheme</li><li>Career Growth - CPD training, structured development, and leadership opportunities</li></ul>About the Job To provide a customer focused, proactive and high-quality Tenancy management service to Lampton Homes affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches. Key Responsibilities include: <ul><li>Will be responsible for facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.</li><li>Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.</li><li>Conducting viewings with prospective tenant</li><li>Ensure all paperwork and compliance documents in place for new tenancies.</li><li>Ensure high retention of tenancies</li><li>Responsible for managing rent increases and renewals to maximise the income of the portfolio </li><li>Actively work with residents to manage their rent accounts and maximise income. </li><li>Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records. </li><li>Build effective relationships with residents, increasing resident satisfaction and quality of life.</li><li>Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.</li><li>Assist with the housing management and compliance within Lampton Homes blocks to ensure they are compliant and well maintained</li></ul>Previous Experience and Skills Required: <ul><li>Experience of Housing management system </li><li>Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.</li><li>Experience of working of working in a resident engagement or customer facing role.</li><li>Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.</li><li>Strong negotiating and influencing skills across a range of stakeholders. </li><li>Analytical, with the ability to quickly solve problems through practical and innovative means. </li><li>Achievement focused approach, with the ability to drive performance.</li><li>Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.</li><li>Commitment to equality and diversity</li></ul>Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

Housing Officer - 6 month Contract

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Stef &amp; Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting. By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. Where you come in The Role A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. This position covers the hours from midday until 8.30pm. Whilst the potential duties are as for our other Housing Officers (as below), in this role, you'll focus mostly on - Conducting scheduled quarterly inspections of our PRS and PSL properties across London - Late check-ins for temporary accommodation service users You may need to travel to any of our London properties, and will be provided with a company vehicle which is also available for your own use outside of working hours. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Housing officer role summary: <ul><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with S&amp;P procedures, including: <ul><li>Ad-hoc and scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with S&amp;P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ul></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service users suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Carrying out a key audit of services</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Ensure relevant policies and standards are followed and maintained at all times</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>Read and seek to understand all relevant communication e.g. staff handbook, written communication</li><li>On occasion, you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Is this job for you? You'll have: <ul><li>Ability to regularly work the hours of midday to 8.30pm</li><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Driving licence</li></ul>Desirable: <ul><li>Chartered Institute of Housing National Practitioner level 3 or willingness to attain</li><li>Experience working within the temporary accommodation sector</li></ul>Benefits What's in it for you <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Company vehicle and fuel card to cover all business travel from your home</li><li>Celebration of tenure <ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

11 Jobs in Crowthorne, UK