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<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.&nbsp;<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAYhlY3ABPIoYXV5WdI2MkrRYr9OYGantq1N0TODGMudqZ0Z9/hXKuKCNzRwQsJWPx" target="_blank">Role Profile.docx</a>*Previous Applicants May Not Apply*Join our Rent &amp; Service Charge Team at L&amp;Q:At L&amp;Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents.That’s where you come in.As Managing Agent Contract Manager is at the heart of this, you’ll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve.This isn’t just another management role, it’s a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&amp;Q , our residents and uphold regulatory compliance.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Ensuring fairness &amp; compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.</li><li>Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.</li><li>Championing residents resolving disputes, challenging poor performance, and ensuring transparency.</li></ul>&nbsp;What you'll bring:<ul><li>Proven expertise in leasehold block management, ideally across large or complex estates.</li><li>Strong legal and regulatory knowledge, including the Landlord &amp; Tenant Act 1985, Commonhold &amp; Leasehold Reform Act 2002, and Leasehold &amp; Freehold Reform Act 2024.</li><li>Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.</li><li>Professional credibility ideally with&nbsp;TPI or RICS (or equivalent experience).</li><li>Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.</li><li>The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click here to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!

Managing Agent Contract Manager

Your typical day will see you welcoming visitors, arranging and undertaking viewings, ensuring the sales office and show home are properly equipped and that promotional material is available and up to date. You’ll monitor and maintain the site CRM database and regularly contact prospective purchasers and ascertain their level of interest.As a Sales Executive, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll provide an effective sales operation, maximising sales and progressing them through to completion, whilst delivering high standards of service at all times. You’ll be a brand ambassador, responsible for selling on site all sales products which comprise of Outright Sale, Shared Ownership, London Living Rent. You’ll liaise with Agents, Site, Development Delivery and third parties including Contractors, Solicitors and Mortgage Advisors to ensure all information is provided correctly to achieve sales &amp; revenue targets.&nbsp;You’re a people person who is motivated to achieve targets and deliver high standards of service at all times. You’ll enjoy working closely with the Sales Manager to input into sales strategies and maintaining and increasing sales through their implementation and you’ll enjoy working within a high-energy team.&nbsp;Your role covers all aspects of Sales – everything from hitting new build homes sales targets and progressing all enquiries.&nbsp;You’ll have a good eye for detail, ensuring full compliance with all regulatory, statutory and internal requirements to minimise risk to the business and its stakeholders.&nbsp;If you’re passionate about sales, adaptable and open to learning about new products and procedures, we want to hear from you.Please note, this is a two year fixed term contract.&nbsp;To be successful in this role, you’re:<ul><li>experienced in working within a new build sales environment, preferably with experience of shared ownership </li><li>knowledgeable of the property market and sales processes and legislation</li><li>experienced in achieving and exceeding annual sales targets including reservation, exchange, and revenue targets</li><li>experienced in delivering excellent customer service with strong&nbsp;interpersonal&nbsp;and organisation skills</li><li>confident in using CRM (Client Relationship Management) systems and be able to manipulate data into different presentation styles </li><li>be able to self-manage a site independently four days a week and be flexible to be on other sites as and when required&nbsp;</li></ul>This role is subject to a Basic DBS check and will require some travel to head office and other developments on occasionHere are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year  </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal  </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply?&nbsp;Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role.If you have any questions about this role, please email Talent Specialist, Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>&nbsp;Interviews will be taking place on the 2nd of October 2025&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Peabody

Sales Executive

As a Lead Building Safety Manager, you will play a critical role in ensuring the safety and compliance of Peabody’s high-risk buildings. From leading a team of Building Safety Managers to collaborating with regulators and residents, you’ll be at the forefront of maintaining and enhancing building safety. You will provide strategic oversight for safety initiatives, work closely with senior leadership, and drive continuous improvements across our portfolio.In this role, you will set the standard for building safety within the organisation, aligning with the Building Safety Act 2022 and ensuring compliance with industry regulations. You’ll oversee vital processes, such as preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting, while fostering a culture of transparency and accountability.What you’ll be doing You’ll take ownership of building safety across Peabody’s high-risk buildings, ensuring robust governance and compliance. Leading a dedicated team of Building Safety Managers, you will provide mentorship and guidance, supporting their development and fostering consistency in service delivery. Acting as a key liaison with regulators and other stakeholders, you’ll drive the implementation of safety policies and risk management strategies. Additionally, you’ll oversee inspections, audits, and resident engagement, ensuring clear communication and swift resolution of concerns. With a focus on innovation and continuous improvement, you’ll keep Peabody at the forefront of building safety best practice.About you To excel in this role, you’ll need to be a strategic thinker, a proactive leader, and an expert in building safety practices. You’ll bring:<ul><li>Extensive knowledge of the Building Safety Act 2022 and its practical application.</li><li>Previous senior experience in fire/building safety, with a relevant professional membership and Level 4 qualification in fire safety, structural engineering, or building surveying.</li><li>Demonstrated success in managing safety compliance across complex property portfolios.</li><li>Strong leadership skills, with proven experience leading and mentoring teams.</li><li>Exceptional communication and stakeholder management abilities, including work with regulators and executive boards.</li><li>A commitment to professional development and continuous improvement.</li><li>Demonstrable experience managing building safety at a senior or strategic level, within housing, property, or construction sectors.</li><li>Proven experience leading teams and managing safety compliance across multiple sites or buildings.</li><li>In-depth knowledge of Safety Case Reports, Golden Thread principles, and Mandatory Occurrence Reporting systems.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>This role requires a minimum of two days in the office. &nbsp;&nbsp;Closing date: 23rd September 2025. &nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Lead Building Safety Manager

<h2>Our Vacancy</h2>Please note that we have 2 positions available.Your typical day could start with reviewing updates to asset lifecycle procedures and preparing for a cross-departmental meeting to align operational practices, before working with colleagues to ensure compliance with the Investment Operating Framework.&nbsp;Later, you might be coaching your team member on a new process rollout or reviewing data to support procedural improvements across Peabody’s asset portfolio.As a&nbsp;Senior Manager (Asset Lifecycle Procedures), you’ll be a key link between operational delivery and policy and procedure development.&nbsp;You’ll help shape how Peabody manages its assets, from development through to end-of-life by ensuring our procedures are robust, compliant, and aligned with regulatory expectations.&nbsp;You’ll work closely with senior stakeholders across the Investment Directorate, leading on the implementation of the Golden Thread and overseeing the development and integration of procedures across teams.You’re a strategic thinker with a strong operational background and a passion for improving systems and processes.&nbsp;You’ll be confident working with complex data, managing risks, and presenting information clearly to a range of audiences.&nbsp;You’ll be based in the office for a minimum of 2 days per week, with flexibility to work remotely depending on business needs.Your role covers all aspects of asset lifecycle procedure management, from mapping and aligning frameworks to managing compliance and supporting continuous improvement. If you’re driven by quality, collaboration, and innovation, we’d love to hear from you.To be successful in this role, you’re:<ul><li>experienced in leading teams and coaching others to deliver results</li><li>confident working with financial and operational data to inform decisions</li><li>skilled at managing risk and navigating complex regulatory environments</li><li>able to communicate clearly both in writing and person and influence across departments</li><li>knowledgeable about housing, asset management, and financial systems</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place Monday 15th September&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Senior Manager - Asset Lifecycle Procedure

Our VacancyPeabody is on a mission to deliver safe, reliable, and efficient Heat Networks that provide real value to our residents and communities.&nbsp;As a Communal Contracts Manager South, you’ll lead the management of our communal plant schemes, oversee responsive and major repairs, and make sure our Heat Networks run smoothly and efficiently.Day-to-day, you’ll manage budgets, ensure compliance, and work with colleagues, contractors, and customers to deliver excellent service.&nbsp;Whether you’re reviewing performance with partners, resolving customer queries, or driving improvements across 150 schemes, you’ll play a vital role in shaping the customer experience and delivering value for money.You’ll be part of our Mechanical Services Team, collaborating across Peabody and with external stakeholders.&nbsp;If you’re motivated by problem-solving, service improvement, and delivering results for customers, this is the role for you.To be successful in this role, you’re:<ul><li>Experienced in managing heat networks, communal plant schemes, and repairs</li><li>Qualified in Commercial Gas (in date) –&nbsp;applicants must include their Gas Safety registration number in their supportive statement</li><li>Skilled in working with ASHPs (Air Source Heat Pumps)</li><li>Confident in budget management and delivering value for money</li><li>Up to date with Health &amp; Safety and relevant legislation</li><li>An excellent communicator who can engage with a wide range of stakeholders</li><li>Customer-focused, with a passion for delivering a great service</li><li>Collaborative, adaptable, and able to find solutions under pressure</li></ul>Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Ready to Apply?&nbsp;Closing date: 22 September 2025&nbsp;Interviews: 1st &amp; 2nd October 2025 (via MS Teams)We may close this advert before the advertised closing date, depending on the number of applications received.Please note: Peabody does not provide sponsorship as a licensed UK employer.

Communal Contracts Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Newham Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term unitl TO BE ADVISED *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. DIRECT APPLICANTS ONLY PLEASE WE WILL NOT ENGAGE AGENCIES FOR THIS ROLE. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Harpreet Bhurji | <a href="mailto:harpreet.bhurji@cgl.org.uk" target="_blank">harpreet.bhurji@cgl.org.uk</a> | 07350365829 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

<ul><li>Housing_Assistant_-_Role_Profile</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Housing Assistant South East and Kent - Multiple - 7085 Title: Housing Assistant South East London and Kent x3 Contract Type: Permanent - Full Time - 35 Hours Per Week Salary: £28,409 - £31,090 per annum (London Weighted salary), dependant on experience Grade: 4 Reporting Office: Stratford, London, E15 4PH Working Location: King Hall Mews Persona: Agile - Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday Closing Date: 26th September 2025 - 23:00 Interviews: Will be held on a date to be confirmed Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated *Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) Role Profile - Housing Assistant 2025.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Join our South East London and Kent Team at L&amp;Q Would you like to join our revamped Housing Management Team as a Housing Assistant and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role: <ul><li>Supporting the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents.</li><li>Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support.</li><li>Responding to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.</li><li>Providing cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.</li></ul>What you'll bring: <ul><li>Good at building relationships with people and be able to communicate well with colleagues and residents.</li><li>Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li><li>Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines.</li><li>Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team.</li><li>Motivated with a 'can do' attitude by keeping promises to residents.</li><li>Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! Salary range <ul><li>£28,409 - £31,090 per year</li></ul>

Housing Assistant

Choosing to work at Stef &amp; Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion and opportunity for all. Our journey so far Stef &amp; Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting. By bringing together private investors, local authorities, charities and housing associations in a spirit of trust and a shared commitment to improving tenants' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. Where you come in The Role A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. This position covers the hours from midday until 8.30pm. Whilst the potential duties are as for our other Housing Officers (as below), in this role, you'll focus mostly on - Conducting scheduled quarterly inspections of our PRS and PSL properties across London - Late check-ins for temporary accommodation service users You may need to travel to any of our London properties, and will be provided with a company vehicle which is also available for your own use outside of working hours. It's a very rewarding role in an organisation where your efforts will be recognised and valued. Housing officer role summary: <ul><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with S&amp;P procedures, including: <ul><li>Ad-hoc and scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with S&amp;P procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ul></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service users suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Carrying out a key audit of services</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Ensure relevant policies and standards are followed and maintained at all times</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>Read and seek to understand all relevant communication e.g. staff handbook, written communication</li><li>On occasion, you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Is this job for you? You'll have: <ul><li>Ability to regularly work the hours of midday to 8.30pm</li><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Driving licence</li></ul>Desirable: <ul><li>Chartered Institute of Housing National Practitioner level 3 or willingness to attain</li><li>Experience working within the temporary accommodation sector</li></ul>Benefits What's in it for you <ul><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Company vehicle and fuel card to cover all business travel from your home</li><li>Celebration of tenure <ul><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ul></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension scheme increase - after 2 years</li><li>Mental health &amp; wellbeing training through the charity Mind</li><li>Professional Emergency First Aid at work training</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation</li><li>Company payday lunch</li><li>Daily Fresh fruit</li></ul>Diversity &amp; Inclusion S&amp;P is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not every single thing, go ahead and hit Apply We'd still love to hear from you!

Housing Officer (2)

The Vacancy House Manager - Retirement Living Location: Beesons House, Rickmansworth, Hertfordshire Hours: 30 hours per week (Monday to Friday, all year round) Salary: £21,490.34 (actual) plus bonus and excellent benefits We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in West Bridgeford, Nottinghamshire. Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 INDHP About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Join Our Team as a Senior Housing Officer! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability &amp; Autism Awards. We are looking for a Senior Housing Officer to work in conjunction with, and to support the Property and Maintenance team. Role &amp; Responsibilities: <ul> <li>Lead and support the delivery of high-quality, customer-focused housing management services</li> <li>Manage complex tenancy and estate issues and support continuous service improvements across the organisation</li> <li>Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy</li> <li>Liaise with external agencies, legal representatives, and local authorities</li> <li>Develop and implement strategies, policies, procedures and service improvements within tenancy support</li> <li>Excellent knowledge of housing legalisation and ability to resolve conflict</li> <li>Assist the maintenance team as necessary to ensure responsive repairs and other maintenance issues are dealt with as required</li></ul>Responsibilities will also include: <ul> <li>Support the people we support to set up and maintain a home and tenancy</li> <li>Undertake housing assessments, record meetings and take detailed support notes during support visits</li> <li>Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP</li> <li>Advise people we support on access to local community organisations, resources, activities and employment opportunities</li> <li>Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns</li> <li>Assist and support the people we support to meet rent and service charges obligations to landlords</li> <li>Organise monthly tenancy meetings in liaison with service managers</li> <li>Authorise legal action for rent arrears and represent the association in court where required</li> <li>Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts</li> <li>Ensure communal areas of Active Prospects buildings are managed to a high standard by liaising with the Maintenance team</li> <li>Undertake weekly estate inspections with tenants, ensuring the reporting of any repairs</li> <li>Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records</li> <li>Work with the Director of Property and external consultants on the Environment policy</li> <li>Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure</li></ul>The successful candidate will have the following Knowledge, Training &amp; Experience: <ul> <li>Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support</li> <li>Excellent knowledge of legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims</li> <li>Qualified or part qualified in a relevant professional housing qualification</li> <li>Experience leading and supporting initiatives that help tenants access benefits and financial help</li> <li>Have a passion for involving people we support in every aspect of their service</li> <li>Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required</li> <li>Own a Full Driving Licence and be able to use own vehicle for business use</li></ul>What are you waiting for? Apply today or contact us directly on <a href="mailto:recruitment@activeprospects.org.uk" target="_blank">recruitment@activeprospects.org.uk</a> and 01737 924102 to speak to a friendly Recruitment Advisor. Please note: <ul> <li>all offers are subject to satisfactory completion of our pre-employment compliance standards </li></ul>

Senior Housing Officer

About Us Homelessness Prevention and Solutions Officer Fixed Term until 31/03/2028 Salary Range: £38,976 to £45,852 per annum Location: Richmond Objective of role We are looking for a capable and ambitious individual keen to help families and individuals facing homelessness to help support them in their homelessness journey and adhere to legislative guidance as well as policy and procedures. Who are we looking for? We are especially interested in your transferable skills in particular your ability to assess information, understand and accurately apply the assessment criteria, problem solve and communicate effectively with applicants, colleagues and agencies. Whilst previous experience of working in a homelessness or other busy front-line public-sector role would be advantageous, it is not essential. What we would like you to be is: <ul><li>To be emotionally mature and confident to work with people facing homelessness for various reasons.</li><li>Be a good listener and able to apply what you hear to the legal framework in which we work.</li><li>Be organised in your work and able to keep on top of changing priorities.</li><li>Be able to engage and work collaboratively with families and individuals who require housing assistance.</li><li>Be able to discuss, negotiate and persuade families and their landlords to prevent and relieve homelessness.</li><li>Be able to write reasoned decision letters, carry out interviews and produce case notes and assessments of a high standard.</li><li>Be a motivated and engaged team player.</li></ul>About the role You will be working proactively and collaboratively with households who are homeless or threatened with homelessness to assist them to sustain their current housing where possible, or to secure alternative, suitable and affordable accommodation. You will hold a personal caseload of households, to agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, homeowners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. You will provide a flexible and responsive service for applicants who are homeless or threatened with homelessness ensuring comprehensive housing advice is available for customers, staff and partner agencies whilst managing expectations. You may need to carry out home visits to assess homelessness and the sustainability of the applicant's current housing. Essential Qualifications, Skills and Experience Knowledge of why people become homeless and relevant housing options to prevent or relieve homelessness. Good knowledge of services, benefits and support available to households with housing concerns Able to interpret and put into practice complex legislation and guidance. Experience of carrying out interviews, investigations, negotiations Be resilient and able to work in a busy fast paced service including working with customers with complex needs. Strong organisational and effective record keeping skills with experience of working successfully to performance targets and deadlines Indicative Recruitment Timeline: Closing Date: Sunday 28 September 2025 Shortlisting Date: Week commencing Monday 29 September 2025 Interview Date: TBC Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here Richmond and Wandsworth Councils

Homelessness Prevention and Solutions Officer

Are you looking for an exciting new challenge? In a role where you'll be able to learn new skills, working in a friendly team? If so, we have the opportunity for you! We're recruiting for a new member of our Housing Needs team, for a role which is: <ul><li>Ideal for someone looking to develop their experience and build on their skills.</li><li>A key part of a friendly and supportive team.</li><li>Flexible, enabling you to manage your own workload.</li><li>Challenging but incredibly rewarding.</li></ul> About the role This role is a great opportunity for an enthusiastic candidate keen to develop a variety of skills and experience, offering the opportunity to work in a busy and important team in the Council. The successful candidate will: <ul><li>Provide vital support to our busy Housing Needs team by providing basic administrative duties such as scanning documents, data entry and mail merge.</li><li>Validate and verify applications to our Housing Needs Register.</li><li>Respond to enquiries from customers, in person, in writing and on the telephone.</li><li>Work closely with colleagues across the council, ensuring queries are handled by the right team, as well as helping our housing tenants by handling administrative tasks like preparing and scanning paperwork, arranging viewings and dealing with other queries.</li><li>Act as point of contact for our software provider, updating our systems as required.</li></ul>Who we're looking for: We'd love to hear from you if you: Have a good standard of education, including literacy and numeracy skills. <ul><li>Have excellent IT skills and knowledge of using Microsoft Office.</li><li>Have excellent customer service and communication skills, in person, in writing and on the telephone.</li><li>Are highly organised and able to work without much supervision</li><li>Are comfortable working in a team, working flexibly to support your colleagues.</li></ul>It would be helpful if you've already worked in an administrative role and experience of working for a local authority or similar organisation would be an advantage. What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on-site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council's culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we'd love to hear from you. If you'd like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Housing Allocations Manager, Barbara Linscer at <a href="mailto:blinscer@tandridge.gov.uk" target="_blank">blinscer@tandridge.gov.uk</a>. Local Government Reorganisation Surrey is part of the government's plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc Salary range <ul><li>£24,562 per year</li></ul>

Housing Needs Case Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Ending Homelessness in Enfield Our homelessness service is focused on homelessness prevention, reducing temporary accommodation and ending street homelessness. Our Housing Advisory Service delivers sustainable housing outcomes for Enfield residents through a range of services, including data-driven early intervention, community outreach, specialist practice teams and a street homelessness service. We are seeking proactive, outcome focused people to join our Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield. Sustainable Housing Support Worker - Secondment/Fixed Term role until March 2026 We are recruiting for a Sustainable Housing Support Worker, to work within the Street Homelessness Accommodation Team, part of the Street Homelessness Service. The Street Homelessness Accommodation Team provide housing related support services to former rough sleepers across several distinct supported housing projects including - Housing First, Dispersed, and Shared Accommodation. The ideal candidate will be ambitious, proactive, collaborative, highly motivated and ready for a new challenge. You must also have strong communication and creative problem-solving skills together with the drive and passion to help vulnerable people to live independent and fulfilling lives. You must also be willing to work outside of office hours on occasion, be able to work independently and have good knowledge of welfare, housing and homelessness practice. You will have a solid understanding of safeguarding practices .for vulnerable households, as well as the drive to empower tenants to maintain their tenancies, engage with support services via our mulitdiscpliary partnership process, and move on into longer term appropriate accommodation. This is a fantastic opportunity to join an innovative and inspiring service aimed at ending rough sleeping in Enfield. Contact Details If you would like to know more about the role, please contact Selwyn Albert on 07356 141457 for an informal discussion If you have any difficulties accessing this information, please contact Vickie McGrath at <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> or at 020 8132 1053 We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month paid sabbatical for Children's Social Workers We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Sustainable Housing Support Worker

The role Housing Officer known internally as a Local Housing Manager Location: Haringey &amp; Hackney Borough - Postcode regions of N4-N6-N8-N10-N11-N22 Salary Banding: £39,841 - £41,937 - Fixed Term Contract 12 Months based on a 37.5hr working week This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within the Boroughs of Hackney &amp; Haringey. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Southgate office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li><li>Access to transport and a full driving licence are required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Officer

The role Housing Officer known internally as a Local Housing Manager Location: 1 post covers the London Borough of Ealing &amp; Brent &amp; 1 post is to cover Brent &amp; a patch in Hounslow Salary Banding: £39,841 - £41,937 - 2 Full Time Permanent Posts based on a 37.5hr workingweek. This role Due to growth &amp; an internal promotion, MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user full driving licence are required</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

An excellent opportunity to make a difference... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, so it is an exciting time to join us. The Post One of the Government's main priorities is to ensure that all forms of homelessness and rough sleeping is reduced. At Brent Council, we are very committed and passionate about this. We have received funding from Ministry of, Housing, Communities and Local Government for a full time Rough Sleeper Navigator positions to work with rough sleepers to navigate pathways for a life away from the streets. The post holder will act as a single point of contact for rough sleepers and work with this client group in a person-centred way to ensure sustainable outcomes around housing are achieved. The postholder must have comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex cases. Clear guidance and supervision will be provided in an organisation that promotes people from within, is passionate about equality and diversity and wants its staff to succeed. You will be supporting rough sleepers to end their homelessness and will do this by providing robust housing advice and support, working with partner agencies and developing personalised housing plans for customers with a firm focus on homelessness prevention to ensure that customers housing and homelessness issues are resolved. The Person Are you seeking a fresh challenge? Do you want to make a real and lasting difference to the health and wellbeing of people? Do you take pride in delivering excellent services? We are looking for an empathetic individual who is passionate about providing the best level of services to vulnerable rough sleepers. You will be able to work well under pressure and manage a busy workload, able to prioritise and organise your work so that customer care is never compromised. You will be a fast learner who is able to take on training around legislation and go on to apply it with support. We are seeking for someone who is motivated and naturally caring in nature and who has an interest in supporting individuals who have a history rough sleeping. To meet the requirements of this exciting role, you will have a passion for collaborative multi-agency working and the skills to assist service users to attain the skills required to successfully maintain and sustain a tenancy and to live independently in the community. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Salary range <ul><li>£40,182 - £42,060 per year</li></ul>

Rough Sleepers Housing Officer

Job Description Salary range: £40,182 - £42,060. p.a. inc. London weighting Contract: Fixed Term - 12 Months Hours of work: 36 hours per week Location: Brent Civic Centre, Turning Point, and other locations as required An excellent opportunity to make a difference... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, so it is an exciting time to join us. The Post One of the Government's main priorities is to ensure that all forms of homelessness and rough sleeping is reduced. At Brent Council, we are very committed and passionate about this. We have received funding from Ministry of, Housing, Communities and Local Government for a full time Rough Sleeper Navigator positions to work with rough sleepers to navigate pathways for a life away from the streets. The post holder will act as a single point of contact for rough sleepers and work with this client group in a person-centred way to ensure sustainable outcomes around housing are achieved. The postholder must have comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex cases. Clear guidance and supervision will be provided in an organisation that promotes people from within, is passionate about equality and diversity and wants its staff to succeed. You will be supporting rough sleepers to end their homelessness and will do this by providing robust housing advice and support, working with partner agencies and developing personalised housing plans for customers with a firm focus on homelessness prevention to ensure that customers housing and homelessness issues are resolved. The Person Are you seeking a fresh challenge? Do you want to make a real and lasting difference to the health and wellbeing of people? Do you take pride in delivering excellent services? We are looking for an empathetic individual who is passionate about providing the best level of services to vulnerable rough sleepers. You will be able to work well under pressure and manage a busy workload, able to prioritise and organise your work so that customer care is never compromised. You will be a fast learner who is able to take on training around legislation and go on to apply it with support. We are seeking for someone who is motivated and naturally caring in nature and who has an interest in supporting individuals who have a history rough sleeping. To meet the requirements of this exciting role, you will have a passion for collaborative multi-agency working and the skills to assist service users to attain the skills required to successfully maintain and sustain a tenancy and to live independently in the community. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Closing date: Wednesday 24 September 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Rough Sleeper Housing Officer

Maintenance and Contracts manager Formally based in Harrow, with travel across South London, Kent and Sussex Permanent, Full time (37.5 hours per week) Earn circa £65,000 pa negotiable based on skills and experience plus annual car allowance of £4,500, and other great benefits including health cash plan! Home, a place where you belong Make your mark as a Maintenance and Contract Manager in our South Team. You know how to lead people and keep things running smoothly. You solve problems before they land, help your team do their best work and aren't afraid to hold others to account when needed. If that sounds like you, this could be just what you're after. You'll take charge of day-to-day maintenance across your patch. You'll manage repairs and empty homes, lead a small team and work closely with contractors to make sure the work gets done to a high standard. You'll plan your own week, with time working from home, catching up with your team in the office or out on site when it matters most. If you like variety, flexibility and the chance to work with a team that genuinely cares, you'll feel right at home here. We've got a friendly, down-to-earth culture and we'll give you the support you need to make a real impact. What you'll do • Build, develop, lead and support your team though a supportive and coaching approach, managing performance where required. • Build strong, professional relationships with contractors to ensure great outcomes • Use your commercial know how to manage contracts and challenge underperformance • Plan and deliver repairs and voids services to a high standard with minimal disruption • Keep a close eye on budgets, timelines, quality and customer satisfaction • Spot opportunities for improvements and help bring them to life Why choose us We'll give you the freedom to manage your own time and the tools and support you need to thrive in a flexible, people-first culture that really cares. Imagine finishing each day knowing you've made a real difference in our customers' lives. That's exactly what you'll do here, working for a top 10 Great Place to Work in the UK! What you bring • A RICS or CIOB accredited Building Surveying degree, or clearly evidenced equivalent experience built through your career • Proven experience working in construction or maintenance with strong commercial and project management know-how • Confidence working with contracts, data and reports to spot trends and make smart, informed decisions • A solid understanding of housing legislation and compliance, with the ability to adapt when things shift • Natural people leadership, with the ability to support, challenge and bring out the best in your team • A clear, organised way of working with the drive to keep things moving and deliver results under pressure We're sorry, but we can't offer sponsorship for this role due to certificate limits. We do review this regularly. Job details • You'll work Monday to Friday • The patch you'll cover encompasses South London, Kent, East and West Sussex. • The wider team are based in Harrow where you will be expected to meet with them one day a week. • You'll manage your own diary so will be able to plan how you spend your time with your team, colleagues, customers or contractors • To get from A to B, you'll need a car insured for business purposes. We'll pay you a car allowance and mileage to cover that use! • You need a Basic DBS check done and we'll also arrange that for that. A place where you belong We do our best work when we can be ourselves. That's why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA , Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work ! What's in it for you? • Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39, and the option to buy five days more (subject to criteria) • Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. • 800 discounts or cashback on shopping, holidays, and more. • We're a top 10 UK Wellbeing employer, our tools and support are here when you need them! • Grow your career with us, we'll help you take the next step. • Generous pension and 3x salary life insurance. Check more benefits online! Ready to join us? Click APPLY NOW to see the Maintenance and Contracts Manager Job description , learn about us , and for help to apply . Don't wait, roles can close early, so apply and take the first step towards making a difference. To let us know how we can help you shine in our process, email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> to discuss your reasonable adjustments.

Maintenance and Contract Manager Social Housing

The Vacancy This role involves providing administrative and organisational support to the London Housing team. You will assist in the effective delivery of tenancy management, customer services, income management and estate services. In addition, you will respond to a wide range of enquiries from tenants, residents and other customers by providing advice and information in an efficient and courteous manner. The successful candidate will possess: <ul> <li>Experience of working in an office environment, housing or administration role.</li> <li>Experience of working in a customer focused service delivery environment.</li> <li> IT literacy skills and the ability to use Microsoft Word, Excel, Outlook and other appropriate software packages to a high standard.</li> <li>Strong written communication skills including the ability to write letters, reports and file notes to a high standard.</li></ul>We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences. The Company WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people's individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs). Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving people's lives. The Benefits Free eye tests Employee recognition awards Free refreshments Family friendly policies Enhanced sick pay Free flu vaccination A travel season ticket loan scheme Enhanced maternity, paternity and shared parental leave Flexible working scheme for many roles Significant retail, leisure and travel discount Competitive, benchmarked salaries Car Lease Scheme

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant West Kent team. We have an exciting opportunity for an Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs to join our team. Location: Tunbridge Wells Hours: 37.5 per week (full time) Salary Range: £27,861.26 - £32,002.35 Dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by alcohol use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by alcohol use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years. allocated pro rata</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, gym mbership, cycling equiptment, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 22/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Rehannah Houghton- Judge | <a href="mailto:rehannah.h.judge@gmail.com" target="_blank">rehannah.h.judge@gmail.com</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Camden service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Camden team. We have an exciting opportunity for a Recovery Coordinator to join our Camden Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Camden service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Camden Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Allowance: Inner London Weighting of £4,133.14 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Direct applications only - we will not be engaging agencies for this vacancy. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 21/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Roxy Felsman | <a href="mailto:roxy.felsman@cgl.org.uk" target="_blank">roxy.felsman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The Vacancy Are you passionate about delivering exceptional housing services and leading teams to success? We're looking for a dynamic, assertive and proactive Senior Sheltered Housing Officer, who is experienced and used to working in a challenging site-based large residential building environment to join our Customer Service team within Housing C&amp;C. The role is split between 2 over 55s sheltered housing schemes in Westminster, one of which is a high-risk building and your working week will be based in one of those offices. The interviews will initially be done via Teams on the 9th and 10th October and those shortlisted will be invited to a second stage interview in person at one of the schemes on 14th October. About the Role As a Senior Service Officer, you'll play a key role in delivering high-quality tenancy and building management services. Working closely with the Portfolio Manager, you'll lead a team of Service Officers and Caretakers, ensuring compliance with procedures, driving performance, and fostering a culture of safety, innovation, and customer focus. You'll be a visible presence in your patch, responding to health and safety concerns, managing complex tenancy issues, and collaborating with external agencies to support our customers. Key Responsibilities <ul> <li>Lead operational delivery of housing and tenancy management services.</li> <li>Promote a "safety first, rent first" culture.</li> <li>Empower Service Officers to deliver innovative solutions and improve customer satisfaction.</li> <li>Manage inspections, audits, and risk-based activities.</li> <li>Support and coach your team to achieve KPIs and service excellence.</li> <li>Handle complaints and tenancy breaches with empathy and professionalism.</li> <li>Build strong relationships with partner agencies and stakeholders.</li> <li>Drive continuous improvement and contribute to strategic decision-making.</li></ul>What We're Looking For <ul> <li>GCSEs (or equivalent), including English.</li> <li>Strong communication skills and emotional intelligence.</li> <li>Experience in housing management and customer service.</li> <li>Proven ability to lead and develop teams.</li> <li>Confident decision-maker with problem-solving skills.</li> <li>Comfortable managing challenging conversations and complex cases.</li> <li>Knowledge of safeguarding, tenancy law, and multi-agency working.</li></ul>Why Join Us? You'll be part of a forward-thinking organisation that values fairness, inclusion, and continuous development. We offer a supportive environment where your leadership will make a real impact on our communities and customers. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation, and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Senior Sheltered Housing Officer

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team! Based in Croydon, you will support our Cheyham Park scheme in Surrey, plus occasional travel to schemes across South West London. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to take responsibility for a scheme, the residents who live there and the service provided to them.</li> <li>Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 23rd September 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Overview Change Grow Live is a charity driven by the belief that we can make a meaningful difference in people's lives. We provide compassionate, person-centred support in a safe and inclusive environment, respecting and valuing each individual. We work collaboratively to support people in accessing the right treatment and care options, helping them achieve their goals and live fulfilling lives. We are looking for a Recovery Coordinator - Hostels and Temporary Accommodation to join our outreach and engagement team in our vibrant Newham service. In this role, you'll work across our three hubs and within the community, partnering with various agencies particularly temporary accommodation services and hostels in Newham to provide tailored support for individuals facing substance use challenges, particularly those with additional barriers such as homelessness, language needs, or no recourse to public funds (NRPF). Location: Newham Full Time Hours: 37.5 hrs per week Full Time Salary: £27,861.26 - £32,002.35 (Pro rata for part time hours, dependent on experience) Additional Allowance: Inner London Weighting £4,133.14 (pro rata for part time hours) Contract: Fixed Term Contract unti 31st March 2026 *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities What You'll Be Doing In this role, you'll play a vital part in supporting individuals as they navigate their recovery journey. Whether you're using your lived experience, professional skills, or both, you'll help people find their strengths, overcome challenges, and create meaningful change in their lives. <ul><li>Building Trust and Supporting Recovery: You'll be there from the very first contact, guiding individuals through assessments, planning, and onward referrals, ensuring they receive the support they need.</li><li>Creating Safe and Engaging Spaces: You'll deliver workshops and group sessions on topics like managing emotions, improving sleep, and building healthy relationships, adapting your approach to meet individual needs.</li><li>Promoting Growth and Independence: You'll encourage resilience, peer connections, and self-determination, empowering individuals to lead purposeful, fulfilling lives.</li><li>Reducing Harm and Fostering Integration: You'll help reduce the risks associated with substance use and support people in reconnecting with their communities.</li><li>Championing Advocacy and Access: You'll advocate for individuals to access services and resources, ensuring no barriers stand in their way.</li><li>Contributing to Meaningful Activities: You'll help design, deliver, and evaluate group activities that are creative, impactful, and tailored to those you support.</li></ul>About you: This role is for someone who is adaptable, eager to learn, and determined to empower others to overcome challenges. Whether your experience is personal, professional, or both, your unique perspective and willingness to grow make you an ideal candidate. If you're ready to bring your energy, compassion, and resilience to this role, we want to hear from you. <ul><li>Lived Experience or Understanding of Substance Use Challenges: Your personal journey or understanding of substance use and recovery gives you a unique perspective and ability to empathise with those you support.</li><li>A Desire to Lead and Inspire: If you're not experienced in facilitating groups yet, you're eager to learn. You are confident in building connections, engaging others, and handling challenges with empathy and professionalism.</li><li>Strong Interpersonal and Communication Skills: You are a great listener, a clear communicator, and comfortable learning new IT skills to enhance your work.</li><li>Proactive and Eager to Learn: You bring energy and initiative, ready to develop your skills, manage your time effectively, and embrace challenges with a positive outlook.</li><li>Awareness of Mental Health and Recovery: Whether through experience or curiosity, you're passionate about understanding mental health and the journey to recovery, and you're ready to expand your knowledge in these areas.</li><li>Team-Oriented and Collaborative: You work well with others, valuing the strengths of diverse teams and building strong relationships with professionals, stakeholders, and the community.</li><li>A Commitment to Making a Difference: You understand the importance of safeguarding and confidentiality and are eager to grow, improve, and contribute to the success of the team and the people we support.</li></ul>What We Offer: <ul><li>25 days holiday (plus bank holidays), increasing with length of service (up to 30 days).</li><li>Paid 'Wellness' hour each week and access to a dedicated Wellness Hub.</li><li>Employee Assistance Programme and access to staff discounts for shopping, cinema, and more.</li><li>Contributory pension scheme.</li><li>A friendly and supportive team environment.</li><li>Training and development opportunities to help you grow your career.</li><li>A refer-a-friend scheme with a reward of £250 if the candidate is successful.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Direct applications only - we will not be engaging agencies for this vacancy. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 28/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Hannah Bridges | <a href="mailto:hannah.Bridges@cgl.org.uk" target="_blank">hannah.Bridges@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

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