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Your typical day could start by reviewing financial models for ongoing lease negotiations or supporting the Alternative Funding team with options appraisals for new project proposals. Later, you might be drafting reports for the Board, coordinating with input from Legal and Asset Management, or analysing entity accounts to inform strategic decision-making.What you’ll doYou’ll play a key role in driving the financial success and integrity of Peabody’s project portfolio. You’ll take ownership of budgets, lead financial due diligence for disposals, and provide analytical support on projects gathering input and insights from multiple teams including Development, Rents, Service Charges, and Central Finance. Working collaboratively with internal and external stakeholders, you’ll help ensure our financial planning and project delivery are robust, accurate, and strategically aligned.&nbsp;You bring a proactive mindset and thrive in complex environments where your insights drive tangible outcomes. You’re confident working with data, comfortable managing multiple priorities, and always focused on creating value through financial excellence and partnership.If you’re ambitious, analytical, and ready to make a meaningful impact, we want to hear from you.What you’ll need<ul><li>An accountancy qualification (CIMA, ACCA, ACA) </li><li>Proven experience managing project-based work</li><li>Strong analytical skills with an ability to interpret data and present insights clearly</li><li>Experience in financial modelling and entity due diligence is desirable </li><li>Excellent stakeholder management and relationship-building skills</li><li>Strong written communication, able to produce reports for senior audiences</li><li>Experience coordinating across teams and disciplines</li><li>A solution-focused mindset, flexible and able to rise to new challenges</li><li>Evidence of career progression and accountability for outcomes</li></ul>Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer<ul><li>Up to 30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li><li>Professional development and opportunities to broaden your skills</li></ul>Please read before applying:If you have any questions about this role, please email: <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>Interviews:&nbsp;Interviews will be held over 20th to 25th November in person at our offices in Westminster Bridge Road.&nbsp; Early applications are encouraged as we may close the advert early if we receive a high volume of strong applications.You must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship.<h2>Attached documents:</h2><ul><li><a href="https://careers.peabody.org.uk/members/modules/jobV2/fdownload.php?j=55822bfdf7859495&amp;f=debe85c60a25e406" target="_blank">&nbsp;Finance Manager Projects - Corporate Finance- Job role (2).docx - Role Profile</a></li></ul>

Peabody

Finance Manager Projects

<h2>About the job</h2>Connect with what you’ll doIn the role you’ll:<ul><li>Lead the housing team on delivering strong case management, using insight into cases to ensure high quality of responses, signposting and ensuring that cases are managed in line with expectations</li><li>Lead on the delivery of tenancy management and anti-social behaviour services to ensure we take a proactive and proportionate approach to resolve issues in line with legislation and HOS guidance.</li><li>Co-ordination of the business response to unacceptable behaviour from customers to colleagues and ensure compliance in line with our policy.</li><li>To be responsible for authorizing expenditure up to delegated and ensure it is value for money</li><li>Represent RHP at multi-agency meetings, supporting the assessment of customers</li><li>Collaborate with external agencies across all boroughs, ensuring customers have equal and consistent access to services</li><li>Ensure that risks are mitigated and that the team remains compliant with all relevant legislation.</li><li>Lead on to ensure that housing related complaints are managed to high quality and in line with our policies and current regulation, supporting responses to Councillors, MP and other stakeholders.</li><li>Regularly review and implement effective housing policies and procedures</li><li>Lead your team’s performance through regular one to ones, coaching and reviews and ensure the teams complete all mandatory training</li><li>Create an environment where there is strong employee engagement, and we remain a great place to work</li><li>Deputise for the Head of Housing Services and cover for the Customer Contact Manager.</li></ul>Connect with how you’ll do itWe’re looking for someone with experience of:<ul><li>Managing a team that delivers exceptional standards of customer service.</li><li>Housing management, managing vulnerable customers, and safeguarding adults.</li><li>Ability to travel to attend meetings (occasionally in the evenings) and carry out regular site and customer visits</li></ul>The key behaviours we expect in the role include:<ul><li>Role modelling our values: We know our stuff / We make it happen / We care</li><li>Demonstrating inclusive behaviours, respecting, and embracing difference and listening to other people’s unique perspective.</li><li>Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.</li><li>The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.</li><li>Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.</li><li>Taking pride in being organised so you can work with pace and deliver your promises on time.</li><li>Making wise decisions and solving problems without overcomplicating things</li><li>Remaining curious, always looking for ways to improve the customer experience.</li><li>Taking ownership and being tenacious to make things happen.</li><li>Being the best version of yourself in every situation, lifting your team up and showing resilience, even when it’s tough&nbsp;</li></ul>

Housing Manager

<h2>Our Vacancy</h2>Are you passionate about upskilling teams, creating impactful training programs and sharing your technical expertise? Do you thrive on building connections with individuals and inspiring others to achieve excellence?As a Horticultural Technical Lead, you’ll play a vital role in implementing strategic plans such as the Living in the Landscape strategy and the Biodiversity Action Plan, ensuring Thamesmead’s public realm and landscapes achieve exemplary standards. Acting as the bridge between strategic planning and operational delivery, you’ll provide technical expertise, deliver innovative training programs, and collaborate with various teams to meet ambitious environmental goals.Your role will be pivotal in shaping the future of Thamesmead’s landscapes, providing opportunities to lead on biodiversity, sustainability, and innovation in horticultural practices while empowering teams to grow and excel.What you’ll do<ul><li>Guiding teams on the implementation of the Estate Management Plan and biodiversity goals.</li><li>Reviewing and developing landscape management plans to meet legal, ecological, and sustainability standards.</li><li>Conducting research and data collection using GIS systems to monitor plant health, habitats, and biodiversity.</li><li>Designing and delivering comprehensive training programs to upskill current and new team members.</li><li>Collaborating with external stakeholders like London Wildlife Trust and Thames21 to maximize project outcomes.</li><li>Supporting the planning and refurbishment of hard and soft landscape areas in line with zero-carbon ambitions.</li></ul>What you’ll need<ul><li>A relevant degree in horticulture or landscape disciplines, or equivalent experience.</li><li>Knowledge of parks, water, and amenity horticulture management, with a strong understanding of sustainability practices.</li><li>Experience in conducting training needs analysis and delivering training programs.</li><li>The ability to connect with individuals, inspire teams, and foster collaboration.</li><li>Solid understanding of survey, research, and data analysis techniques for horticultural sites.</li><li>Excellent communication, organisational, and IT skills (e.g., Word, Outlook, Excel).</li><li>A driving licence and a passion for delivering high-quality environmental services.</li></ul>Professional membership in a recognised body, such as the Chartered Institute of Horticulture, is advantageous but not essential.Why Join Us?When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What we offer<ul><li>30 days of annual holiday, plus bank holidays.</li><li>Two paid volunteering days each year.</li><li>A flexible benefits scheme, including family-friendly options and discounts.</li><li>Life assurance of 4x your salary.</li><li>Up to 10% pension contribution.</li></ul>Please read before applyingIf you have any questions about this role, please contact <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>.Early applications are encouraged, as we reserve the right to close the advertisement earlier than stated depending on the number of high-quality applications received.&nbsp;Interviews will take place on Monday 10th November in person at our offices in Hailey Road, Erith, Kent, DA18 4AAYou must be eligible to work in the UK to apply for this vacancy. Peabody cannot offer Visa sponsorship. &nbsp;

Horticultural Technical Lead

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You’ll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative. With a 10% MRP, your actual salary will range from £56,643 to £60,045What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272*Previous applicants should not apply*Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 31st October 2025Interview date: 19th November 2025<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online. If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/322401/documents/765419" target="_blank">Housing Policy and Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond. We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'. We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers. The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. Our Values We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special. As a Trust we are happy to talk flexible working. Job overview About the team: The START Team work across Lambeth, Southwark, Croydon and Lewisham with rough sleepers who are experiencing severe and enduring mental illness. Many of our service users also present with other complex needs such as substance abuse, social exclusion and immigration issues. About the location: We are based at 190 Kennington Lane near Kennington and Vauxhall tube stations. We also have an office at Jeanette Wallace House in Central Croydon near the overground. We are starting a new service in Lewisham, site to be confirmed. These posts are fixed term contracts for 12 m in Lewisham. Main duties of the job About the role: We are looking for an enthusiastic and highly motivated Care Coordinator (Nurse/ Social worker or Occupational Therapist) to join our services in Southwark and also to our new team in Lewisham. You will be based within a multi-disciplinary Community Mental Health Team and will hold an allocated caseload of service users with mental illness, substance use and complex social care needs. This is a rare opportunity to come and experience working with the START Team. We would like to meet candidates who have some experience and passion for working with this population. You would be working in a highly-motivated community multi-disciplinary team. There will be opportunities and support for continuing professional development and to actively participate in quality innovations, research and audit. Working for our organisation Benefits: We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer Some of our benefits are highlighted here: <ul><li>Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.</li><li>Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.</li><li>Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes</li><li>Car lease, our staff benefits from competitive deals to lease cars</li><li>Accommodation, our staff benefits from keyworker housing available which is available on selected sites</li><li>NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.</li></ul>Other benefits include: <ul><li>Counselling services</li><li>Wellbeing events</li><li>Long service awards</li><li>Cycle to work scheme</li><li>Season ticket loan</li><li>Childcare vouchers</li><li>Staff restaurants</li></ul>We look forward to receiving your application. Detailed job description and main responsibilities Your role will be to undertake assessments, CPA Care Co-ordination whilst providing on-going risk /assessment, planning, co-ordination and evaluation of care. You will have expertise in crisis and risk management, together with good communication skills. You will have a passion for working with excluded populations with multiple disadvantage using a relational model which prioritises engagement and pre-treatment. You will be skilled at working with and supporting our third sector colleagues. Person specification Qualifications Essential criteria <ul><li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li></ul>Experience Essential criteria <ul><li>At least 1 years' experience working in a mental health or homelessness setting</li></ul>Knowledge Essential criteria <ul><li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li><li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li><li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts).</li><li>Applied knowledge of the principles of risk assessment and risk management</li></ul>Skills and ablities Essential criteria <ul><li>Ability to use information technology systems to input and access data, use word processing systems and Email</li><li>Ability to communicate effectively verbally and in writing</li></ul>The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by: <ul><li>Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice</li><li>Ensuring that all our services and all staff understand and support our commitment</li><li>We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity</li></ul>Please note: <ul><li>That all applications for this post will need to be made online</li><li>That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria</li><li>That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible</li><li>That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs</li><li>That should you not have heard from us within three weeks from the closing date your application has not been successful</li><li>That priority consideration for applications may be given to at-risk NHS employees</li><li>That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process</li><li>That we are a smoke-free Trust</li></ul>SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe' Helpful Resource: How to Use TRAC for Job Applications If you're preparing to apply for a role, this guide provides step-by-step instructions on how to use TRAC effectively throughout the application process: Using TRAC to apply Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description &amp; Person Specification (PDF, 464.4KB) </li> <li> SLaM Staff Benefits (PDF, 1.1MB) </li> </ul>

Care Co-ordinator - Homeless Mental Health

Neighbourhood Manager Location: Staines Type: Fixed Term Contract - 12 months Hours: 35 hours a week, Monday -Friday Salary: £34,800 - £36,631 DBS Level: Enhanced We'relooking for a proactive and dynamic Neighbourhood Manager to join ourteam and take ownership of tenancy management across our estates. You'll play akey role in maintaining safe, well-managed communities by conducting estateinspections, managing tenancy issues, and engaging with residents to ensurehigh standards of living and compliance. Key Responsibilities * Conduct regular estate inspections and maintain accurate records, ensuring timely resolution of issues. * Ensure buildings and systems meet statutory and fire safety requirements. * Collaborate with internal teams and external contractors to uphold building safety. * Engage residents in maintaining safety measures and promoting good housekeeping. * Lead on resident engagement strategies in line with regulatory requirements. * Manage decants from start to finish, ensuring effective communication and cost control. * Handle tenancy management including ASB, safeguarding, hoarding, and breaches, escalating where necessary. * Provide expert advice and support to residents on tenancy matters. * Represent A2Dominion at court hearings, case conferences, and external forums. * Identify and escalate risks to building safety and challenge unacceptable practices. * Monitor contractor performance and provide feedback to stakeholders. * Work with the service charge team to ensure accurate and transparent financial reporting. More about you * GCSEs (Grades A*-C) in Maths and English or equivalent. * Strong IT skills including Outlook, Word, Excel, and data analysis. * Proven experience supporting diverse and vulnerable residents. * Excellent communication and problem-solving skills. * Knowledge of housing law, welfare benefits, and financial inclusion (desirable). * Full UK driving licence and access to a vehicle for work purposes About us AtA2Dominion, we're more than a housing provider-we're a not-for-profitorganisation with a social purpose. We reinvest profits into buildingaffordable homes and delivering services that make a real difference. Choosingus is easy As an employee of A2Dominion, we wantyou to feel rewarded and have a choice of flexible benefits, salary exchangebenefits, and rewards and discounts that work for you, wherever you are in yourlife. Weoffer a wide range of staff benefits. For this role, these include * 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service * Up to 8% contributory pension * Flexible working * In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family. Diversity&amp; Inclusion We're proud to be a DisabilityConfident Employer and welcome applications from people of all backgrounds. Ourrecruitment process is inclusive and accessible, and we guarantee an interviewto disabled applicants who meet the minimum criteria. Reasonable adjustmentsare available throughout the process - just contact our Resourcing Team <a href="mailto:atresourcing@a2dominion.co.uk" target="_blank">atresourcing@a2dominion.co.uk</a> We know some people hesitate to applyif they don't meet every requirement. If that's you, we encourage you to applyif your skills and experience align - please get in touch with us to talk itthrough. At A2Dominion, we value diversity,embrace flexibility, and are a family-friendly employer. Everyone belongs here.Join us and help make a lasting difference in the lives of our customers. This vacancy is being managed by BecciZapala. The role closes on Friday 7th November2025. We reserve the right to close early upon appointment of theright candidate.

Neighbourhood Manager

An excellent offer... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post This is a customer-facing role which means direct contact with customers with a view to providing a tailor-made advice service on the best way of resolving customers housing issues. The successful candidate's day-to-day duties will involve assessing, investigating, and verifying customers' housing needs under part 6 of the housing act 1996 and managing a large caseload on customers on the Housing Register. This role will include carrying out home visits, telephone duties and office interviews to determine customers housing needs. The Person We are looking for a dynamic, hardworking and focused individual who takes pride in delivering excellent services. Also able to work proactively, is highly motivated and ready for a new challenge. The ideal candidate will also have drive, resilience and enthusiasm with a strong background of core legislations. They should have the ability to effectively plan, organise and manage conflicting priorities in line with the demands of customers on the housing register. As is the ability to working as part of a team and making effective links with a range of professionals and services. Key Points for Candidates: • A good understanding of the relevant housing legislations and policies related to the role. • Ability to communicate clearly and concisely, orally and in writing with a wide range of people, including customers, councilors, MPs and other advocate agencies. • A 'Can do' positive approach to work with the ability of finding creative ways of delivering results which go beyond what is expected wherever possible. • Problem solving and decision making - ability to deal with complex cases and situations within a busy environment and achieve positive outcomes. Salary range <ul><li>£40,182 - £42,060 per year</li></ul>

Social Housing Assessment and Lettings Officer

We are currently looking for a Adaptations Surveyor to join the team in our Home Improvement Agency based in Bletchingley. You will be responsible for undertaking of holistic assessments, creation of personalised outcome plans to support independent living including forms of Minor and Major Adaptations. Assessing entitlement to grants and other mean tested benefits. Providing a building surveying service for adaptations from inception to completion including all elements of costing and case oversight. You will be working closely with our Case Workers, Technical Officers and other professionals in our adaptations team. What can we offer you? <ul><li>£35,000 per annum </li><li>Monday - Friday 08.30 - 17.00</li><li>25 days holiday (plus bank holidays) plus optional 5 unpaid days (pro rata for part-time)</li><li>Company Pension Scheme</li><li>Company Sick Pay</li><li>Life Assurance</li><li>A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets</li></ul>You will work in collaboration with other services provided by Surrey Council and other external bodies, to facilitate a seamless service for all customers, whilst ensuring that the sharing of information is conducted in accordance with Millbrook's policies and procedures. What are we looking for <ul><li>Outstanding administration and customer service skills</li><li>Excellent organisational skills with a keen eye for detail</li><li>Experience of managing a workload effectively</li><li>Previous experience working within the public sector or with vulnerable people would be benefical</li><li>Experience of working within a target driven organisation</li><li>Ability to maintain excellent case records essential</li></ul>Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone's job needs are the same. Therefore, we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleague's lifestyle differences. So please feel free to let us know of any specific requirements you may have, and these can then be discussed in more detail if you are successful in your application Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way. Care and respect for our colleagues and service users Accountable and proud Ready to learn and grow Enhance our service users' lives ocially responsible, ethical and transparent This role is working in a regulated activity and may be subject to a DBS disclosure, satisfactory references and Social Media Screening. No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.

Adaptations Surveyor

About Us Job Title: Deputy Homelessness Prevention &amp; Solutions Manager Salary Grade: £46206 - £55992 per annum Permanent - Fixed Term 31/3/2028 Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR The Prevention and Solutions Service in Wandsworth has expanded to meet the demand of homelessness which also reflects that housing and homelessness are a key council priority. We are a Service that is committed to excellent Customer Care standards and meeting legislative requirements. We are focused on early intervention to prevent homelessness, greater partnership working to provide tailored support as well as offering a wide range of housing options along with setting good practice and excellent Service standards. We are also enthusiastic and keen to invest in our staff through the delivery of extensive training and creative ways of learning for continuous development We are looking to employ a Prevention and Solutions Deputy Manager to effectively lead and manage a Team of Prevention and Solutions Officers to help support them to deliver tailored advice and support to clients who are homeless or about to be. You will support officers to prevent and relieve homelessness, as well as minimise the use of temporary accommodation for those who approach, whilst ensuring that the Council's statutory functions are carried out effectively in accordance with legislation, guidance and policy. To be successful in this role you will need to: Demonstrate how to prevent and alleviate homelessness by a range of housing options toolkit and adherence to the Homelessness Legislation. Lead and manage a Team successfully and undertake casework supervision Deliver upon set key performance indicators and utilise reports and data Dashboards effectively for monitoring purposes. Work collaboratively internally as well as externally with key partners and organisations Demonstrate a strong commitment to customer focus and participate in a frontline Duty rota in a busy Housing Customer Centre Handle corporate complaints and members enquiries and embed in lessons learnt To accurately update and record information Essential Qualifications, Skills and Experience You will need to be aware of the reasons that people become homeless and have a good working knowledge of a range of housing prevention techniques and options. Have an ability to interpret and explain complex legislation and guidance Be able to work in a busy fast paced environment and be able to navigate others so that the demands of the service are adequately met. You will need to possess excellent communication and interpersonal skills to work effectively with a wide range of people You will need to have strong organisational skills and work well under pressure You will need to have a vast experience of working with complex clients and understanding their needs as well as managing any risks You will need to have strong IT literacy skills If you feel that you have the skills and experiences to conduct this role we would invite you to submit your application. Indicative Recruitment Timeline Closing Date: Sunday 09th November 2025 Shortlisting Date: W/C 10th November 2025 Interview Date: W/C 24th November or 01st December 2025 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Deputy Homelessness Prevention & Solutions Manager

Job Description Job Title: Voids Administrator Contract Type: Permanent Salary: £30,025.71 per annum Working Hours: 35 hours per week Working Pattern: Monday- Friday, Hybrid Location: Arlington, Camden If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Voids Administrator: You will be responsible for actioning all new voids, raising purchase orders, monitoring ongoing works, ensuring all activities are accurately captured and supporting the Voids Surveyor in efficiently turning around void properties. This role is crucial in maintaining our high standards of property management and ensuring that void periods are minimized. About you We are looking for someone with: • Previous experience in an administrative role, preferably within property management or a related field. • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software. • Communication: Excellent verbal and written communication skills. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Receive and process all new void notifications. • Ensure timely and accurate data entry into the property management system. • Generate and issue purchase orders for required works and services. • Liaise with suppliers and contractors to confirm order details and delivery timelines. • Track the progress of all void-related works to ensure timely completion. • Coordinate with contractors to address any issues or delays. • Maintain comprehensive records of all void works undertaken. • Ensure all activities are documented and logged in the system for accountability and reporting. • Assist the Voids Surveyor with scheduling and coordinating inspections. • Provide administrative support and prepare necessary documentation for inspections and handovers. • Facilitate effective communication between the Voids Surveyor and contractors • Prepare regular reports on void status, progress, and any issues encountered. • Ensure all documentation is complete and up-to-date for internal and external audits. • Identify and suggest improvements to processes to enhance efficiency and reduce void periods. • Participate in team meetings and training sessions to stay updated on best practices and company policies. Person specification Knowledge, Skills and Experience Essential • Experience: Previous experience in an administrative role, preferably within property management or a related field. • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software. • Communication: Excellent verbal and written communication skills. • Organisational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities. • Attention to Detail: High level of accuracy and attention to detail. • Team Player: Ability to work effectively within a team and support colleagues as needed. • Problem Solving: Proactive approach to identifying and resolving issues.

Voids Administrator

The Vacancy WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team on a 3-month fixed term contract supporting planned works across social housing properties in Hertfordshire, North and Central London. Role Overview As the Resident Liaison Officer, you will be the key point of contact between residents and the project team, ensuring clear communication and minimal disruption during planned maintenance and improvement works. You'll be responsible for building trust, resolving concerns, and supporting the smooth delivery of works in occupied homes. Key Responsibilities <ul> <li>Act as the main liaison between residents and contractors during planned works.</li> <li>Provide timely updates and support to residents before, during, and after works.</li> <li>Coordinate access arrangements and ensure residents are informed of schedules.</li> <li>Handle complaints and queries with professionalism and empathy.</li> <li>Maintain accurate records of resident interactions and project progress.</li></ul>Candidate Requirements <ul> <li>Proven experience as a Resident Liaison Officer in a social housing environment.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to manage sensitive situations with tact and diplomacy.</li> <li>Knowledge of planned works processes and tenant engagement best practices.</li> <li>Full UK driving licence and willingness to travel across sites.</li></ul>Contract Details <ul> <li>Duration: 3 months fixed term</li> <li>Hours: Full-time</li> <li>Location: Site-based across Hertfordshire, North and Central London</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Ealing Council's housing strategy for 2025 - 2030 is an uncompromisingly ambitious plan to tackle the borough's acute housing challenges. We want to ensure that every resident has access to a good quality, genuinely affordable home within a thriving community where they can live healthier and happier lives. This role offers an exciting opportunity to play a key role in driving transformation, fostering innovation, and building partnerships that deliver real change for our communities. The Housing &amp; Environment directorate manages and improves over 17,000 council homes, ensuring that every resident has a safe, warm, and welcoming place to live. We're committed to resident-led service design, continuous improvement, and the highest standards of compliance and safety. You'll rapidly envelop a detailed and accurate picture of the condition of all council-owned stock, and use this insight to develop an effective and comprehensive asset management plan that delivers safe, warm and dry homes for all. Overseeing a team of 175, with an annual capital budget of c.£45m, you'll bring an impressive track record of rapid acceleration of improvement, a nuanced grasp of managing major contracts, and a high level of analytical and organisational skill. If you're passionate about making Ealing a better place, please visit <a href="http://www.faerfield.co.uk/ealing-ad-ham" target="_blank">www.faerfield.co.uk/ealing-ad-ham</a>for more information and to apply. You can find out more about Ealing Council at Opportunities with Ealing Council : Faerfield Ltd. Salary range <ul><li>£104,784 - £110,703 per year</li></ul>

Assistant Director Housing Asset Management

Housing Support Assistant Clockwise Woodgreen, London £14.67 per hour 37.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant at Clockwise Woodgreen, London. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Support Assistant will include: <ul><li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li><li>Assisting with tenancy and voids management and maintaining occupancy levels</li><li>Supporting and promoting compliance with safeguarding policies and procedures</li><li>Building and maintaining relationships with customers and internal and external key stakeholders</li><li>Managing the procurement and availability of supplies, furniture, and equipment</li><li>Recording and updating relevant data, maintaining effective filing systems</li><li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul><li>Previous experience delivering tenancy services</li><li>Experience working to deadlines and prioritising workload</li><li>Basic knowledge of Microsoft Office packages</li><li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li><li>NVQ2 or equivalent in relevant area</li><li>Ability to extract and interrogate data</li><li>Some experience in the use of housing management systems or similar is desirable</li><li>Occasional travel may be a requirement of the role; therefore, a full valid driving licence is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li><li>A pension scheme with employer contributions</li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job reference: 226499 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Assistant

Aareon is the leading provider of SaaS solutions for the European property industry. With our software, we digitise and connect the industry and support our clients in optimising processes and acting more sustainably. Our solutions address the major challenges of our time: climate change, housing shortage and skills shortage. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU! Salary Range: £45,000 - £55,000 per year depending on qualifications &amp; experience Work Location: Remote Hours per week: 37.5 Contract type: Permanent The Management Accountant will play a key role in providing accurate financial reporting, analysis, and strategic insights to support business decision-making for the Social Housing customer segment. This position involves preparing monthly management accounts, conducting variance analysis, assisting with budgeting and forecasting processes, and working with the sales and commercial teams to drive value. This role will include an element of continuous process development. As the business grows, this role will be integral to reviewing processes, identifying weaknesses and rolling out improved processes where required. Key Responsibilities <ul><li>Working with the team to deliver quality, on-time results</li><li>Reconciliation of the relevant parts of the balance sheet and dealing with any resulting discrepancies </li><li>Build excellent stakeholder relationships and understand key business drivers of financial data, and support sales and contracting process </li><li>Conduct variance analysis and provide insights into financial performance, highlighting areas of improvement and cost-saving opportunities </li><li>Assist with budgeting and forecasting processes, ensuring alignment with company goals </li><li>Point of contact for the audits on all areas under the role's remit </li><li>Assist in the continuous improvement of financial processes, systems, and reporting techniques</li></ul>The ideal candidate: <ul><li>Enthusiastic team player - the role will require the individual to adapt to current needs and work demands </li><li>Actively assists others through coaching/mentoring in their specialist areas</li><li>Anticipates possible problems and develops contingency plans, in advance</li><li>Excellent analytical, problem-solving, and communication skills </li><li>Ability to work under pressure and meet deadlines </li><li>Strong attention to detail and a high level of accuracy </li></ul>Required Skills <ul><li>Professional qualification (e.g., ACA, ACCA, CIMA) - (Part Qualified considered if relevant experience is proven) </li><li>Proven experience as a Management Accountant or similar role, with at least 3 years of experience in financial management</li><li>Strong understanding of accounting principles, financial reporting, and budgeting </li><li>Proficiency in accounting software (e.g., SAP, Oracle, QuickBooks) and advanced Microsoft Excel skills </li></ul>Bonus <ul><li>Experience with financial modelling and variance analysis</li><li>Experience of working in a SaaS / Technology business</li></ul>

Management Accountant - Social Housing

Job summary An exciting opportunity has arisen to join a new team operating in the community across the London Borough of Hillingdon. We are seeking a nurse to support a multidisciplinary team to help engage with the homeless population who struggle with substance use within the borough of Hillingdon. The team use holistic assertive outreach techniques to support service users to access community-based drug and alcohol treatment and to secure long-term accommodation. Main duties of the job The role will be part of the Addictions Recover Community, Hillingdon (ARCH) team, based in Uxbridge, but predominantly community-facing, working in sites across the borough. You will be a registered nurse (RMN/RGN), with a keen interest to work within the field of addiction psychiatry. The successful candidate will demonstrate an ability to engage with hard to reach individuals to provide treatment within a variety of community based settings. You will have a range of therapeutic skills to support service users such as motivational interviewing techniques to encourage service users to work towards recovery. Knowledge of dual diagnosis, physical health and assessment skills would be beneficial. The successful applicant will be expected to be able to assess and manage substance misusing clients by applying the concepts of harm minimisation approaches, relapse prevention, motivational Interviewing, detoxification programmes according to their clinical needs, and in accordance with up-to-date evidence-based practice and relevant Trust clinical protocol and policies. About us The Addictions Directorate within CNWL Foundation Trust is a large, well-established provider offering a wide range of specialist NHS drug and alcohol treatment interventions to the diverse and multicultural populations in Central and North West London. Our drug and alcohol services include community services, A&amp;E liaison services, Peripatetic nurses, Family Therapy, a National Problem Gambling Service and a Club Drug Clinic. Our substance misuse services are dedicated to helping reduce the harm caused by substance misuse; helping people overcome their dependency and problematic use of substances. We are proud to help both service users and their families rebuild their lives and enable recovery. We are committed to working in partnership with other providers and service users in local systems of treatment and recovery. We are a forward-facing trust who believes in training and development of nurses skills and can prioritise supporting prospective applicants to learn new skills in working with providing service users addictions support. We have ample opportunities to gain a greater understanding of essential skills underpinning clinical practice such as motivational interviewing techniques, relapse management and clinical specialist skills such venepuncture, ECG, dry blood spot testing and fibro scan training. Job description Job responsibilities <ul><li>To provide specialist drug and alcohol outreach clinics for local hostels, homeless individuals and organise health services in the local authority catchment</li><li>To work as a member of the multidisciplinary team in the management and treatment provision of a range of specialist services to service users experiencing difficulties with drugs and alcohol. Interventions include harm minimisation approaches, motivational interviewing, relapse prevention, ITEP care planning, individual interventions, general health assessment, wound assessment and management, injecting site assessment, lifestyle assessment and physical health assessment including urine drug screening. The role includes using skills in mental health assessment, referral to appropriate mental health services and psychosocial group work</li><li>To promote health and wellbeing and improve health inequalities by completing a range of health checks and to be able to assess service users general health and provide early intervention treatment, sign posting and referral to other organised health services</li><li>To develop and maintain pathways into specialist services to ensure the health and well-being of residents is met, including primary care services. To sign post service users to the appropriate health care settings to meet their needs.</li><li>To manage a caseload of service users accessing rough sleepers support. To ensure safety is maintained and risks are escalated appropriately. To ensure that gold standard holistic care is provided to individuals accessing addictions support.</li></ul>Job description Job responsibilities <ul><li>To provide specialist drug and alcohol outreach clinics for local hostels, homeless individuals and organise health services in the local authority catchment</li><li>To work as a member of the multidisciplinary team in the management and treatment provision of a range of specialist services to service users experiencing difficulties with drugs and alcohol. Interventions include harm minimisation approaches, motivational interviewing, relapse prevention, ITEP care planning, individual interventions, general health assessment, wound assessment and management, injecting site assessment, lifestyle assessment and physical health assessment including urine drug screening. The role includes using skills in mental health assessment, referral to appropriate mental health services and psychosocial group work</li><li>To promote health and wellbeing and improve health inequalities by completing a range of health checks and to be able to assess service users general health and provide early intervention treatment, sign posting and referral to other organised health services</li><li>To develop and maintain pathways into specialist services to ensure the health and well-being of residents is met, including primary care services. To sign post service users to the appropriate health care settings to meet their needs.</li><li>To manage a caseload of service users accessing rough sleepers support. To ensure safety is maintained and risks are escalated appropriately. To ensure that gold standard holistic care is provided to individuals accessing addictions support.</li></ul>Person Specification Qualifications Essential <ul> <li>oRMN</li> <li>oEvidence of continuing personal development and post-registration training in the nursing care, assessment and treatment of substance misuse clients</li> </ul> Desirable <ul> <li>oCompleted the Motivational Interviewing Training Module</li> </ul> Experience Essential <ul> <li>oExperience working in Mental Health setting or substance misuse setting</li> <li>oExperience in undertaking Risk Assessment and Risk Management</li> </ul> Desirable <ul> <li>oExperience of working in and delivering services to injecting drug users.</li> <li>oExperience of working with stimulant users and people with alcohol problems</li> <li>oExperience of group facilitation</li> <li>oExperience of managing a caseload within the community</li> <li>oExperience working with Patient Information Systems</li> </ul> Skills and knowledge Essential <ul> <li>Good communication and presentation skills (verbal and written) plus good levels of numeracy.</li> <li>Ability to work independently and to prioritise effectively</li> <li>An appreciation of the range of issues that may affect substance misusers</li> <li>An understanding of harm minimisation and health promotion in the specific context of substance misuse</li> <li>IT literate: competent using Microsoft Word and able to report clinical activity data on patient information systems.</li> </ul> Desirable <ul> <li>Awareness/knowledge of research skills</li> <li>Awareness of counselling models</li> <li>Awareness of Public health issues</li> </ul> Attitudes, aptitudes, personal characteristics Essential <ul> <li>Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.</li> <li>Able to build constructive relationships with warmth and empathy, using good communication skills</li> <li>Non-judgmental attitude to client group</li> <li>The post holder must have the ability to understand and implement the Equal and Diversity policy at a level appropriate to the job</li> </ul>Person Specification Qualifications Essential <ul> <li>oRMN</li> <li>oEvidence of continuing personal development and post-registration training in the nursing care, assessment and treatment of substance misuse clients</li> </ul> Desirable <ul> <li>oCompleted the Motivational Interviewing Training Module</li> </ul> Experience Essential <ul> <li>oExperience working in Mental Health setting or substance misuse setting</li> <li>oExperience in undertaking Risk Assessment and Risk Management</li> </ul> Desirable <ul> <li>oExperience of working in and delivering services to injecting drug users.</li> <li>oExperience of working with stimulant users and people with alcohol problems</li> <li>oExperience of group facilitation</li> <li>oExperience of managing a caseload within the community</li> <li>oExperience working with Patient Information Systems</li> </ul> Skills and knowledge Essential <ul> <li>Good communication and presentation skills (verbal and written) plus good levels of numeracy.</li> <li>Ability to work independently and to prioritise effectively</li> <li>An appreciation of the range of issues that may affect substance misusers</li> <li>An understanding of harm minimisation and health promotion in the specific context of substance misuse</li> <li>IT literate: competent using Microsoft Word and able to report clinical activity data on patient information systems.</li> </ul> Desirable <ul> <li>Awareness/knowledge of research skills</li> <li>Awareness of counselling models</li> <li>Awareness of Public health issues</li> </ul> Attitudes, aptitudes, personal characteristics Essential <ul> <li>Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.</li> <li>Able to build constructive relationships with warmth and empathy, using good communication skills</li> <li>Non-judgmental attitude to client group</li> <li>The post holder must have the ability to understand and implement the Equal and Diversity policy at a level appropriate to the job</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Central and North West London NHS Foundation Trust Address ARCH, Old Bank House 64 High St, Uxbridge London UB8 1JP Employer's website

Clinical Nurse Practitioner -Homeless Outreach

Overview Believe in People? The best people have one thing in common. They care. Join Our Team as a Criminal Justice Recovery Coordinator Change Grow Live is a charity dedicated to making a difference in the lives of our service users. We believe in offering support, respect, and individualised care in a safe environment, working with each person to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our aim of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Criminal Justice Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of our Criminal Justice team, based in Dagenham. The post holder will work as part of the service, developing pathways between Criminal Justice Agencies, both in the community and within the prison service in order to support seamless continuity of care. As part of the post holder you will be expected to work with their team to support service users subject to court orders such as ATR, RAR, DRR and prescribed clients released from custody. Location: Dagenham Full Time Hours: 37.5 hrs per week Full Time Salary: £27,861.26 - £32,002.35 (Pro rata for part time hours, dependent on experience) Additional Allowance: Inner London Weighting £4,133.14 (pro rata for part time hours) Contract: Fixed Term for 12 months from start date *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities Role Overview: You will work across various Criminal Justice settings based on service needs, including courts, probation offices, and prisons. Responsibilities include completing assessments, managing the prison release process, supporting individuals on probation, liaising with courts, and facilitating voluntary referrals from the police. You may also be involved in group facilitation. Your specific functions and areas within Criminal Justice will be assigned according to service requirements. This role requires strong analytical skills and careful attention to detail in data recording. Responsibilities: <ul><li>Deliver psychosocial interventions to reduce disengagement, reduce harm and associated criminality.</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>What we are looking for: <ul><li>The ability to obtain and maintain MOJ vetting.</li><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will offer you: <ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>25 days holiday (+ bank holidays) rising yearly for the first 5 years</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Refer a Friend scheme.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. The successful candidate will need to complete an enhanced DBS check and obtain MOJ vetting. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) Interview Date 10/11/2025 Closing Date 3/11/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Lauren Read | <a href="mailto:lauren.read@cgl.org.uk" target="_blank">lauren.read@cgl.org.uk</a> | 07771230128 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Description About the role We are looking for a passionate and proactive Sustainability Manager who is skilled at building both internal cross-discipline, and external cross-sector partnerships that will underpin Pearson's social impact programmes. This is a high-energy, delivery-focused role, where you will be comfortable navigating complexity, coordinating across teams and driving progress independently with support and guidance from Pearson colleagues. The Sustainability Manger will also work cross functionally to implement an employee engagement programme and help shape communications to encourage participation and promote Pearson's work in this area. Location: This position offers a hybrid working model from our Central London office, but remote applicants from across the UK will also be considered. Key responsibilities <ul><li>Support the delivery of social impact action plans for critical projects across the company, including employee activities, training, apprenticeship, sustainability, and supply-chain initiatives to maximise community benefit.</li><li>Coordinate and facilitate engagement with local communities, external agencies, charities, and social enterprises to identify opportunities for collaboration and implement social impact activities.</li><li>Take a proactive role in shaping and implementing an employee engagement strategy to contribute to social impact programmes (e.g. skill-based volunteering).</li><li>Work collaboratively with project teams to embed social impact objectives in tendering, procurement, and business delivery.</li><li>Assist the development of a social impact reporting strategy and data collection system to communicate performance effectively.</li><li>Monitor, measure, and report on social impact outcomes using recognised frameworks (e.g. Social Value Portal, TOMS).</li><li> Actively network and represent the company at social impact-related events and speaking engagements to encourage ongoing dialogue with stakeholders and promote Pearson's work in this area.</li><li>Support budget management for social impact programs, ensuring funds are allocated efficiently and effectively. </li><li>Identify and explore funding opportunities, including commercial partners' funding grants and sponsorships, to support social impact initiatives.</li></ul>What we are looking for <ul><li>Demonstrable experience in Social Value, Corporate Social Responsibility, Fundraising and / or Community Engagement role. </li><li>Demonstrated ability to work independently, managing multiple stakeholders, with a proven track record of implementing and promoting successful social impact programmes. </li><li>Strong knowledge of social impact frameworks and best practices, including program development, and partnership-building. </li><li> Experience of evaluation, measuring and reporting on social impact, including collecting data to evaluate programme effectiveness and outcomes. </li><li> Excellent communication, and interpersonal skills with the ability to facilitate collaboration and influence and inspire internal and external stakeholders. </li><li>Proactive approach that demonstrates initiative and positive work ethic to ensure activities are delivered to the required time, budget and quality.</li></ul>Your Reward &amp; Benefits We know you'll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to: <ul><li>Starting holiday of 25 days plus UK public holidays and you'll earn 1 additional day's holiday per year you work with us;</li><li>A generous pension scheme where we match and double what you contribute; </li><li>Maternity, paternity, and family care leave as well as flexible work policies; </li><li>Stock/share purchase options; </li><li>Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life; </li><li>Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts. </li></ul>About Us Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing <a href="mailto:TalentExperienceGlobalTeam@grp.pearson.com" target="_blank">TalentExperienceGlobalTeam@grp.pearson.com</a>.

Social Impact Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Oaktree Court development based in Addlestone, Surrey. This position is offered on a 6 month fixed term contract. Hours: 25 hours per week - Monday to Friday, shift pattern to be agreed with the hiring manager. Hourly rate: £17,908.61 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. Qualifications With the confidence to manage sometimes difficult situations, as Resident Liaison Officer you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders. We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management. You will be resilient under pressure and understand the need for discretion and respect in a public facing role. You must have a UK driving licence, and own your car. Additional Information If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>How to Apply: If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team on a 12 month fixed term basis. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>Previous experience as a Resident Liaison Officer is desirable but not essential - what matters most is your enthusiasm, initiative, and determination to have a positive impact. Qualifications We are looking for someone who: <ul><li>Has excellent customer service skills with clear and confident communication.</li><li>Is highly organised with strong time management skills.</li><li>Can build positive relationships with a wide range of stakeholders.</li><li>Brings professionalism, discretion, and resilience under pressure.</li><li>Works well independently and as part of a team.</li><li>Demonstrates energy, drive, and a genuine commitment to making a difference.</li></ul>Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services. About the Role As the key point of contact for residents, you will: <ul><li>Engage with customers through newsletters, meetings, visits, and open days.</li><li>Ensure residents are kept informed of works, processes, and any changes or updates.</li><li>Provide excellent customer care and aftercare, ensuring works are completed to a high standard.</li><li>Manage expectations and communication between residents, clients, and our operations teams.</li><li>Handle potentially challenging situations with empathy, professionalism, and resilience.</li></ul>This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference. A full UK driving licence and access to a car are essential for this role. Qualifications Additional Information Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK. Please note that United Living has rebranded to United Infrastructure. Our LinkedIn landing page will still display as "United Living," but when you click "Apply," it will redirect to "United Infrastructure.

Company Description Company Description United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors. Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face. Our company is split into two business areas: Utility Infrastructure - Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK's largest network owners and operators. Social Infrastructure - Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance. Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Infrastructure prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Service Charge Officer Role Title: Service Charge Officer Hours: 35 hours per week, Monday-Friday Salary: £31,937- £39,922 per annum (salary offered dependent on experience) Contract: Fixed term for 6 months You will be providing excellent customer service to our customers by ensuring service charges are budgeted and charged fairly in accordance with legislation and agreements. An operational understanding of the application of service charges in the social housing sector is essential to the role. We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office. For more information please take a look at the job description: Service Charge Officer To apply: Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it's really important that you provide as much detail as possible in your application. We're keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We'rea housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers; providing a great customer experience. We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2025, based on our employee feedback. Your key tasks will include: <ul><li>Setting service charge estimates for all existing stock annually, complying with tenancy agreements and leases and adhering to current legislation.</li><li>Regular reconciliation of scheme accounts on finance accounting system identifying any discrepancies and provision of reports to relevant departments to investigate and resolve.</li><li>Reconciling actual costs for all stock with a variable service charge and issue year end statement of accounts, complying with agreements, leases and current legislation. Assist Team Leader in liaising with external auditors, providing resolution of queries relating to the year-end accounts.</li><li>Monitoring the financial performance of Managing agents by ensuring compliance with leases and agreements from estimates &amp; final accounts. Work with the Managing Agent Officer to challenge Managing Agents if accounts are inaccurate and to issue legal notices in cases of non - compliance.</li><li>Reviewing all schemes ensuring existing reserve/sinking funds are up to date and accurately recorded or implemented if necessary and, following the annual reconciliation; notify residents (via audited accounts) of balance of reserve/sinking funds.</li><li>Taking ownership to investigate and respond to any service related complaints/ queries from customers within set timescales at all times. This is to be carried out with reference to tenancy agreements and leases and current legislation.</li><li>Providing advice &amp; support to the business to produce accurate service charge estimates for new schemes, including the calculation of charges for Capital Projects Committee, and collating and interpreting all legal documentation to ensure service charges are set in accordance with the same.</li><li>Attending &amp; representing Moat at first-tier tribunal hearings and resident meetings in collaboration with relevant internal departments. </li></ul>You'll have: <ul><li>A good standard of education, with good numerical ability in particular.</li><li>A working knowledge of MS Office, with proficient intermediate use of MS Excel.</li><li>Good understanding in the use of financial, and other, database systems.</li><li>An operational understanding of all legislation and best practice as it relates to service charges.</li><li>An operational understanding of the application of service charges in the social housing sector, including in the context of lease arrangements.</li></ul>Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you'll receive: Excellent benefits. For more info, check out our employee benefits video here: <a href="https://tinyurl.com/nr6ymtb4" target="_blank">https://tinyurl.com/nr6ymtb4</a> Want to know more about Moat? Check out our social media feeds! LinkedIn: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 11pm on Sunday 2 November 2025 and be part of something bigger! We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email <a href="mailto:peopleservices@moat.co.uk" target="_blank">peopleservices@moat.co.uk</a>.

Service Charge Officer

Title: Housing Officer Contract Type: Permanent , FT, 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependent on experience, plus ECU Allowance* Reporting Office: London, Stratford Working Location: Schemes in Essex and London Boroughs of Redbridge and Havering Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid) Closing Date: 2nd November 2025 Interview Dates: 12th November 2025 Please click here for the role profile Benefits Include: 27 days Annual Leave rising to 30 days with length of service + Bank Holidays, Westfield Health Cash Plan, excellent pension plan and non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our L&amp;Q Living Supported Housing Team at L&amp;Q: An exciting job opportunity has become available for the right candidate to join us as a Housing Officer within our L&amp;Q Living Housing Management Team. Independent Living is an integral part of what we do, delivering services for customers aged 55 and over, and customers with learning disabilities and mental health support needs. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be covering a patch of schemes across Essex and the London Boroughs of Redbridge and Havering, providing frontline housing management for our vulnerable customers. You'll be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. If this sounds like you, we would love for you to apply! Your impact in the role: You'll play a key role in improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents, you will be responsible for all housing management functions including: <ul><li>Completing sign-ups and tenancy visits</li><li>Carrying out health and safety checks</li><li>Ensuring maintenance or repair work has been carried out</li><li>Resolving neighbourly disputes or incidents of anti-social behaviour</li><li>Offering resident meetings and tenancy advice to our vulnerable customers</li></ul>What you'll bring: <ul><li>Housing Management experience working with vulnerable people</li><li> Working knowledge of health and safety requirements in relation to property management</li><li>Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology</li><li>Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing.</li><li>Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others</li></ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. This is an essential car user post to which an additional monthly allowance is paid. The post holder is required to hold a full driving licence and have access to a vehicle insured for Business Use. DBS For this post the successful candidate will need to apply for or be in possession of an Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit <a href="http://www.homeoffice.gov.uk" target="_blank">www.homeoffice.gov.uk</a> If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! LQL L&amp;Q is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. The successful applicant will be required to undertake appropriate safeguarding checks. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Housing Officer

About the role We are looking for a passionate and proactive Sustainability Manager who is skilled at building both internal cross-discipline, and external cross-sector partnerships that will underpin Pearson's social impact programmes. This is a high-energy, delivery-focused role, where you will be comfortable navigating complexity, coordinating across teams and driving progress independently with support and guidance from Pearson colleagues. The Sustainability Manger will also work cross functionally to implement an employee engagement programme and help shape communications to encourage participation and promote Pearson's work in this area. Location: This position offers a hybrid working model from our Central London office, but remote applicants from across the UK will also be considered. Key responsibilities <ul> <li>Support the delivery of social impact action plans for critical projects across the company, including employee activities, training, apprenticeship, sustainability, and supply-chain initiatives to maximise community benefit.</li> <li>Coordinate and facilitate engagement with local communities, external agencies, charities, and social enterprises to identify opportunities for collaboration and implement social impact activities.</li> <li>Take a proactive role in shaping and implementing an employee engagement strategy to contribute to social impact programmes (e.g. skill-based volunteering).</li> <li>Work collaboratively with project teams to embed social impact objectives in tendering, procurement, and business delivery.</li> <li>Assist the development of a social impact reporting strategy and data collection system to communicate performance effectively.</li> <li>Monitor, measure, and report on social impact outcomes using recognised frameworks (e.g. Social Value Portal, TOMS).</li> <li>Actively network and represent the company at social impact-related events and speaking engagements to encourage ongoing dialogue with stakeholders and promote Pearson's work in this area.</li> <li>Support budget management for social impact programs, ensuring funds are allocated efficiently and effectively.</li> <li>Identify and explore funding opportunities, including commercial partners' funding grants and sponsorships, to support social impact initiatives.</li> </ul>What we are looking for <ul> <li>Demonstrable experience in Social Value, Corporate Social Responsibility, Fundraising and / or Community Engagement role.</li> <li>Demonstrated ability to work independently, managing multiple stakeholders, with a proven track record of implementing and promoting successful social impact programmes.</li> <li>Strong knowledge of social impact frameworks and best practices, including program development, and partnership-building.</li> <li>Experience of evaluation, measuring and reporting on social impact, including collecting data to evaluate programme effectiveness and outcomes.</li> <li>Excellent communication, and interpersonal skills with the ability to facilitate collaboration and influence and inspire internal and external stakeholders.</li> <li>Proactive approach that demonstrates initiative and positive work ethic to ensure activities are delivered to the required time, budget and quality.</li> </ul>Your Reward &amp; Benefits We know you'll do great work, so we give a lot back with some of the best benefits in the business. We understand that one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams and their families too. There are a range of options, too many to list here, but when you join our Pearson family you can look forward to: <ul> <li>Starting holiday of 25 days plus UK public holidays and you'll earn 1 additional day's holiday per year you work with us;</li> <li>A generous pension scheme where we match and double what you contribute;</li> <li>Maternity, paternity, and family care leave as well as flexible work policies;</li> <li>Stock/share purchase options;</li> <li>Healthcare and dental plans, and an employee well-being assistance program for you and your family to help balance work, family, and personal life;</li> <li>Cycle to Work Scheme, gym membership concessions in selected office locations, along with retail and leisure discounts.</li> </ul>Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing <a href="mailto:TalentExperienceGlobalTeam@grp.pearson.com" target="_blank">TalentExperienceGlobalTeam@grp.pearson.com</a>. Job: Legal Job Family: ENTERPRISE Organization: Corporate Legal Schedule: FULL_TIME Workplace Type: Hybrid Req ID: 21433

63 Jobs in Croydon, UK