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Your typical day will see you welcoming visitors, arranging and undertaking viewings, ensuring the sales office and show home are properly equipped and that promotional material is available and up to date. You’ll monitor and maintain the site CRM database and regularly contact prospective purchasers and ascertain their level of interest.As a Sales Executive, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll provide an effective sales operation, maximising sales and progressing them through to completion, whilst delivering high standards of service at all times. You’ll be a brand ambassador, responsible for selling on site all sales products which comprise of Outright Sale, Shared Ownership, London Living Rent. You’ll liaise with Agents, Site, Development Delivery and third parties including Contractors, Solicitors and Mortgage Advisors to ensure all information is provided correctly to achieve sales &amp; revenue targets.&nbsp;You’re a people person who is motivated to achieve targets and deliver high standards of service at all times. You’ll enjoy working closely with the Sales Manager to input into sales strategies and maintaining and increasing sales through their implementation and you’ll enjoy working within a high-energy team.&nbsp;Your role covers all aspects of Sales – everything from hitting new build homes sales targets and progressing all enquiries.&nbsp;You’ll have a good eye for detail, ensuring full compliance with all regulatory, statutory and internal requirements to minimise risk to the business and its stakeholders.&nbsp;If you’re passionate about sales, adaptable and open to learning about new products and procedures, we want to hear from you.Please note, this is a two year fixed term contract.&nbsp;To be successful in this role, you’re:<ul><li>experienced in working within a new build sales environment, preferably with experience of shared ownership </li><li>knowledgeable of the property market and sales processes and legislation</li><li>experienced in achieving and exceeding annual sales targets including reservation, exchange, and revenue targets</li><li>experienced in delivering excellent customer service with strong&nbsp;interpersonal&nbsp;and organisation skills</li><li>confident in using CRM (Client Relationship Management) systems and be able to manipulate data into different presentation styles </li><li>be able to self-manage a site independently four days a week and be flexible to be on other sites as and when required&nbsp;</li></ul>This role is subject to a Basic DBS check and will require some travel to head office and other developments on occasionHere are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays &nbsp;</li><li>two additional paid volunteering days each year  </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal  </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply?&nbsp;Click ‘Apply Now’ and submit your CV and a bit about why you are the right person for the role.If you have any questions about this role, please email Talent Specialist, Victoria Wilson at <a href="mailto:victoria.wilson1@peabody.org.uk" target="_blank">victoria.wilson1@peabody.org.uk</a>&nbsp;Interviews will be taking place on the 2nd of October 2025&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Peabody

Sales Executive

As a Lead Building Safety Manager, you will play a critical role in ensuring the safety and compliance of Peabody’s high-risk buildings. From leading a team of Building Safety Managers to collaborating with regulators and residents, you’ll be at the forefront of maintaining and enhancing building safety. You will provide strategic oversight for safety initiatives, work closely with senior leadership, and drive continuous improvements across our portfolio.In this role, you will set the standard for building safety within the organisation, aligning with the Building Safety Act 2022 and ensuring compliance with industry regulations. You’ll oversee vital processes, such as preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting, while fostering a culture of transparency and accountability.What you’ll be doing You’ll take ownership of building safety across Peabody’s high-risk buildings, ensuring robust governance and compliance. Leading a dedicated team of Building Safety Managers, you will provide mentorship and guidance, supporting their development and fostering consistency in service delivery. Acting as a key liaison with regulators and other stakeholders, you’ll drive the implementation of safety policies and risk management strategies. Additionally, you’ll oversee inspections, audits, and resident engagement, ensuring clear communication and swift resolution of concerns. With a focus on innovation and continuous improvement, you’ll keep Peabody at the forefront of building safety best practice.About you To excel in this role, you’ll need to be a strategic thinker, a proactive leader, and an expert in building safety practices. You’ll bring:<ul><li>Extensive knowledge of the Building Safety Act 2022 and its practical application.</li><li>Previous senior experience in fire/building safety, with a relevant professional membership and Level 4 qualification in fire safety, structural engineering, or building surveying.</li><li>Demonstrated success in managing safety compliance across complex property portfolios.</li><li>Strong leadership skills, with proven experience leading and mentoring teams.</li><li>Exceptional communication and stakeholder management abilities, including work with regulators and executive boards.</li><li>A commitment to professional development and continuous improvement.</li><li>Demonstrable experience managing building safety at a senior or strategic level, within housing, property, or construction sectors.</li><li>Proven experience leading teams and managing safety compliance across multiple sites or buildings.</li><li>In-depth knowledge of Safety Case Reports, Golden Thread principles, and Mandatory Occurrence Reporting systems.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>This role requires a minimum of two days in the office. &nbsp;&nbsp;Closing date: 23rd September 2025. &nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Lead Building Safety Manager

<h2>Our Vacancy</h2>Please note that we have 2 positions available.Your typical day could start with reviewing updates to asset lifecycle procedures and preparing for a cross-departmental meeting to align operational practices, before working with colleagues to ensure compliance with the Investment Operating Framework.&nbsp;Later, you might be coaching your team member on a new process rollout or reviewing data to support procedural improvements across Peabody’s asset portfolio.As a&nbsp;Senior Manager (Asset Lifecycle Procedures), you’ll be a key link between operational delivery and policy and procedure development.&nbsp;You’ll help shape how Peabody manages its assets, from development through to end-of-life by ensuring our procedures are robust, compliant, and aligned with regulatory expectations.&nbsp;You’ll work closely with senior stakeholders across the Investment Directorate, leading on the implementation of the Golden Thread and overseeing the development and integration of procedures across teams.You’re a strategic thinker with a strong operational background and a passion for improving systems and processes.&nbsp;You’ll be confident working with complex data, managing risks, and presenting information clearly to a range of audiences.&nbsp;You’ll be based in the office for a minimum of 2 days per week, with flexibility to work remotely depending on business needs.Your role covers all aspects of asset lifecycle procedure management, from mapping and aligning frameworks to managing compliance and supporting continuous improvement. If you’re driven by quality, collaboration, and innovation, we’d love to hear from you.To be successful in this role, you’re:<ul><li>experienced in leading teams and coaching others to deliver results</li><li>confident working with financial and operational data to inform decisions</li><li>skilled at managing risk and navigating complex regulatory environments</li><li>able to communicate clearly both in writing and person and influence across departments</li><li>knowledgeable about housing, asset management, and financial systems</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place Monday 15th September&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Senior Manager - Asset Lifecycle Procedure

Are you looking for an exciting new challenge? In a role where you'll be able to learn new skills, working in a friendly team? If so, we have the opportunity for you! We're recruiting for a new member of our Housing Needs team, for a role which is: <ul><li>Ideal for someone looking to develop their experience and build on their skills.</li><li>A key part of a friendly and supportive team.</li><li>Flexible, enabling you to manage your own workload.</li><li>Challenging but incredibly rewarding.</li></ul> About the role This role is a great opportunity for an enthusiastic candidate keen to develop a variety of skills and experience, offering the opportunity to work in a busy and important team in the Council. The successful candidate will: <ul><li>Provide vital support to our busy Housing Needs team by providing basic administrative duties such as scanning documents, data entry and mail merge.</li><li>Validate and verify applications to our Housing Needs Register.</li><li>Respond to enquiries from customers, in person, in writing and on the telephone.</li><li>Work closely with colleagues across the council, ensuring queries are handled by the right team, as well as helping our housing tenants by handling administrative tasks like preparing and scanning paperwork, arranging viewings and dealing with other queries.</li><li>Act as point of contact for our software provider, updating our systems as required.</li></ul>Who we're looking for: We'd love to hear from you if you: Have a good standard of education, including literacy and numeracy skills. <ul><li>Have excellent IT skills and knowledge of using Microsoft Office.</li><li>Have excellent customer service and communication skills, in person, in writing and on the telephone.</li><li>Are highly organised and able to work without much supervision</li><li>Are comfortable working in a team, working flexibly to support your colleagues.</li></ul>It would be helpful if you've already worked in an administrative role and experience of working for a local authority or similar organisation would be an advantage. What we offer When you join us your expertise, skills and experience will be valued, and your career development will be our priority. We are committed to creating a collaborative and innovative environment which empowers you to thrive. You will be part of a friendly, supportive One Team culture with the chance to make a real difference. We believe in balancing hard work with fun. Our active social team organises two to three events a year, ranging from Staff Awards, quiz nights to rounders in the park, helping the workplace to be productive and enjoyable. We use Viva Engage to keep you connected and engaged and we hold regular face to face meetings, such as Chief Executive briefings to keep you in the loop. We are conveniently located close to Oxted Station and have some on-site parking. In addition to the stated pay, we offer membership and contributions towards the Local Government Pension Scheme, flexible working (giving you the opportunity to work from home for up to three days a week), flexi-time, payment of a relevant professional subscription and access to a discounted health scheme. Please visit our website for more information about working for us <a href="http://www.tandridge.gov.uk/jobs" target="_blank">www.tandridge.gov.uk/jobs</a> and download our Working for Tandridge guide. Diversity statement At Tandridge District Council, we pride ourselves on maintaining an inclusive workplace, ensuring equality, fairness, and inclusion is at the heart of everything we do and good practice is embedded in the Council's culture and services. We welcome applications from all sectors of our community, including BAME, LGBTQ+ and all groups protected under the Equality Act. Tandridge is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Want to know more? If this sounds like your kind of challenge and you want to be part of our friendly and supportive team, we'd love to hear from you. If you'd like to find out more, please read our role profile and specification, or for an informal discussion about the role, please e-mail Housing Allocations Manager, Barbara Linscer at <a href="mailto:blinscer@tandridge.gov.uk" target="_blank">blinscer@tandridge.gov.uk</a>. Local Government Reorganisation Surrey is part of the government's plans for local government reorganisation. This means the current two tier system, where services are split between Surrey County Council and district and borough councils like Tandridge, will be replaced with larger councils, which handle all local services. Although this may lead to some uncertainty for anyone considering a role with us, this process will take several years and during that time we still need to provide services. When local government is reorganised, most staff will transfer to the new council which may offer additional opportunities for career development and variety as part of a larger organisation. The majority of the roles we currently have will still be needed whether that is for planning, housing, recycling and waste, finance, IT, HR etc Salary range <ul><li>£24,562 per year</li></ul>

Housing Needs Case Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £28,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city. Organisation: Greater London Authority Job title: Public Health Policy and Strategy Officer Reference: 1900 Salary: £52,305 per annum Grade: 8 Contract type: Permanent Contract details: Fulltime Team: GLA Group Public Health Unit Directorate: Communities and Skills Interview date: Week commencing 13th October 2025 Location: Union Street Application closing date: Sunday 14 September 2025 at 23:59 Communities &amp; Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society &amp; Sport, Communities &amp; Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. About the team London has the potential to become the world's healthiest global city. The Mayor wants all Londoners to have the best opportunities to live a long life in good health. If we are to achieve this, we all need to play our part in tackling the causes of poor health, and we all need to commit to making London a healthier, fairer city, where nobody's health suffers because of who they are, or where they live. The GLA Group Public Health Unit is a shared service, established to ensure the GLA Group plays its part in keeping Londoners safe from threats to heath, preventing ill health, and reducing health inequalities. The Unit is hosted by the GLA and serves the Mayor, Assembly and GLA, TfL, MOPAC and VRU, LFC and OPDC. It works closely with the Health, Children and Young Londoners Unit to support the Mayor's voice on health, underpinned by the Mayor's statutory duty to develop a health inequalities strategy for London. The Units supports health in all policies and health resilience across the Mayor's strategies, mandates and delivery plans for the capital. About the role We are looking for an outstanding public health policy and strategy officer to support a portfolio of work that improves the health and wellbeing of Londoners. Your role will support the Public Health Consultants, each of whom will have their own portfolio of work with GLA group functional body stakeholders delivering the Group's agreed priorities, including the GLA Group 'Health in All Policies' (HiAP) programme and relevant Mayoral commitments. This post will be primarily focused on housing and planning related activity. Whilst experience in this area is an advantage, it is not a requirement. You will lead on drafting required documentation and briefings, developing, maintaining and ensuring delivery of project plans, planning and setting up meetings, liaising with a wide range of senior colleagues across partner organisations. We are a small team and you will also work closely with the GLA Group Director of Public Health and the wider team to deliver the Mayor's priorities this includes contributing to the health in all policies skills programme and health resilience work. This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL). What your day will look like <ol><li>Support the implementation and embedding of the GLA Group Public Health function, including contributing to planning and project management of work. </li></ol> <ol><li>Lead, contribute to and coordinate input from others to projects and briefings, on behalf of the public health team, as relevant to the Public Health Consultants' portfolios. This could include identifying, monitoring, analysing and interpreting data and information from a wide range of sources under the managerial guidance of the consultant.</li></ol> <ol><li>Be responsible for the scoping and development of other related public health projects identified in response to changes in Mayoral policy and ambition, GLA Group priorities, government policy direction, changes in the health and care system, public health needs or in other relevant areas of public policy. </li></ol> <ol><li>Coordinate and contribute to various corporate processes, developing, maintaining and ensuring delivery of project plans as appropriate, planning and setting up meetings, liaising with a wide range of senior colleagues and, as part of a virtual team, working with partner organisations as required. </li></ol> <ol><li>Realise the benefits of London's diversity by promoting and enabling equality of opportunities and promoting the diverse needs and aspirations of London's communities, particularly in the context of the disproportionate impact of COVID-19 on some of those communities.</li></ol> Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: <ul><li>An understanding of the issues associated with working in a complex political environment and the ability to negotiate and broker consensus within an organisation. </li></ul><ul><li>Understanding of the public health system and public health principles and practice is desirable, although applicants with strong transferable skills and experience will be considered.</li></ul><ul><li>Substantial experience of co-ordinating work across a number of stakeholders working in a partnership environment, which could include public sector agencies, voluntary and community groups and the private sector. </li></ul><ul><li>Good drafting skills, with the ability to produce or contribute to the production of concise, clear papers (in Word and PowerPoint format) for a range of meetings, committees and Boards. </li></ul><ul><li>Experience of working in multiple-project programmes and ensuring they deliver results on target and within budget, with first-hand experience of negotiation and monitoring issues and risks and effective monitoring and evaluation processes/ systems.</li></ul><ul><li>A qualification related to public health, or equivalent related experience, is desirable.</li></ul>The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: <ul><li>Up to date CV </li><li>Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert.</li></ul>Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to hear more about the role, the hiring manager Janani Arulrajah Consultant in Public Health GLA Group Public Health Unit, will be holding information sessions on Thursday 4th Sept 3-3.45pm and Tuesday 9th Sept 12-12.45pm. Please contact <a href="mailto:Susan.Crisp@london.gov.uk" target="_blank">Susan.Crisp@london.gov.uk</a> to attend. If you have any questions about the recruitment process, contact the <a href="mailto:glaopdcrecruitment@tfl.gov.uk" target="_blank">glaopdcrecruitment@tfl.gov.uk</a> who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview and assessment. The interview and assessment dates will be in week commencing 13th October 2025. A written test will be emailed to shortlisted candidates Monday 13th October in the morning for completion within one hour. Interviews will be later that week, in-person. Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. More Support If you have a disability which makes submitting an online application form difficult, please contact <a href="mailto:resourcingteam@london.gov.uk" target="_blank">resourcingteam@london.gov.uk</a>. The GLA is proud to be a Level 2: Disability Confident employer. We are committed to becoming a more inclusive and accessible organisation and creating a truly inclusive and accessible workplace and culture for our disabled staff. We have named Disability Equality as a key corporate priority within our EDI Strategy. We welcome and encourage applications from disabled applicants. Should you wish to opt into the scheme, please let us know during your application.

Public Health Policy and Strategy Officer

Job Description The Guinness Partnership are seeking a dynamic &amp; mission-driven Independent Living Manager to manage our support service across The Home Counties, The South East &amp; The South Coast. Reporting to the Head of Independent Living, you'll be directly responsible for overseeing and monitoring the delivery of intensive housing management services in several Guinness housing schemes whilst managing a team of Independent Living Advisors working on site. You will be in a team with other Independent Living Managers who fulfil the same role in locations across the UK. Flexibility is key as we require someone that is comfortable with an agile working arrangement and can travel between various schemes in areas such as Milton Keynes, Newhaven &amp; Lewes, Essex and Surrey. Key Responsibilities <ul><li>Team management: You will manage and develop a team of Independent Living Advisors, ensuring they provide a high quality, responsive and person-centred service that meets the needs of our residents including: health and wellbeing, health and safety compliance and emergency protocols. </li><li>Performance &amp; reporting: You will monitor the service against key performance indicators &amp; produce monthly written progress reports. </li><li>Team development: You will train and develop a strong staff team, motivating them to embrace the Guinness service style and manage any performance issues as required.</li><li>Stakeholder engagement: You will work closely with key agencies and local businesses to positively promote the aims of the service and encourage support from partners in the community where appropriate.</li><li>Resident satisfaction: You will be a great relationship builder to ensure our residents receive the best service possible.</li><li>Planning and prioritising: No two days are ever the same and you will have a busy schedule so good time management is essential.</li></ul>Role Criteria Essential: <ul><li>A full UK driving licence and access to your own vehicle. </li><li>Demonstrates a sensitive and supporting approach to vulnerable people.</li><li> Ability to work successfully with a diverse range of customers and partner agencies.</li><li>Commitment to, and a good understanding of, services that enable people with support needs to live as independently as possible.</li><li>Good communication skills, including interpersonal, written and computer literacy.</li></ul>Desirable <ul><li>Relevant professional qualification in social care or housing.</li></ul>If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. 1st stage interviews for this role will be held via teams on Tuesday 7th October 2025. Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership. INDTGP REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Manager

Ending Homelessness in Enfield Our homelessness service is focused on homelessness prevention, reducing temporary accommodation and ending street homelessness. Our Housing Advisory Service delivers sustainable housing outcomes for Enfield residents through a range of services, including data-driven early intervention, community outreach, specialist practice teams and a street homelessness service. We are seeking proactive, outcome focused people to join our Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield. Sustainable Housing Support Worker - Secondment/Fixed Term role until March 2026 We are recruiting for a Sustainable Housing Support Worker, to work within the Street Homelessness Accommodation Team, part of the Street Homelessness Service. The Street Homelessness Accommodation Team provide housing related support services to former rough sleepers across several distinct supported housing projects including - Housing First, Dispersed, and Shared Accommodation. The ideal candidate will be ambitious, proactive, collaborative, highly motivated and ready for a new challenge. You must also have strong communication and creative problem-solving skills together with the drive and passion to help vulnerable people to live independent and fulfilling lives. You must also be willing to work outside of office hours on occasion, be able to work independently and have good knowledge of welfare, housing and homelessness practice. You will have a solid understanding of safeguarding practices .for vulnerable households, as well as the drive to empower tenants to maintain their tenancies, engage with support services via our mulitdiscpliary partnership process, and move on into longer term appropriate accommodation. This is a fantastic opportunity to join an innovative and inspiring service aimed at ending rough sleeping in Enfield. Contact Details If you would like to know more about the role, please contact Selwyn Albert on 07356 141457 for an informal discussion If you have any difficulties accessing this information, please contact Vickie McGrath at <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> or at 020 8132 1053 We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV. We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. Why it's great to work for Enfield Council: - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. - 1 month paid sabbatical for Children's Social Workers We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Sustainable Housing Support Worker

The role Housing Officer known internally as a Local Housing Manager Location: Haringey &amp; Hackney Borough - Postcode regions of N4-N6-N8-N10-N11-N22 Salary Banding: £39,841 - £41,937 - Fixed Term Contract 12 Months based on a 37.5hr working week This role MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. The locality of these properties is based within the Boroughs of Hackney &amp; Haringey. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Southgate office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li><li>Access to transport and a full driving licence are required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Housing Officer

The role Housing Officer known internally as a Local Housing Manager Location: 1 post covers the London Borough of Ealing &amp; Brent &amp; 1 post is to cover Brent &amp; a patch in Hounslow Salary Banding: £39,841 - £41,937 - 2 Full Time Permanent Posts based on a 37.5hr workingweek. This role Due to growth &amp; an internal promotion, MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing &amp; estate services to our rented properties within a defined geographical patch. As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal &amp; external services to meet the diverse range of needs of our customer base by delivering services both on an individual &amp; local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs. This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Chalkhill office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common. This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed:<ul><li>Essential car user full driving licence are required</li><li>Experience of working in a social housing setting is essential</li><li>Experience of working within a supported housing environment is desirable</li><li>Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.</li><li>At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week.</li><li>At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible</li><li>Ability to collaborate, network and be a strong team player</li><li>Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential</li><li>Experience of excellent administration skills &amp; analysing customer feedback to achieve service improvements</li><li>Attention to detail and accuracy in writing, reporting and numeracy</li><li>Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing</li><li>Ability to self-manage a varied and demanding workload, prioritising and organising too</li><li>A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy &amp; passion</li><li>The ability to manage and report on projects against agreed targets</li><li>Must possess excellent office management skills, managing inboxes, keys etc</li><li>Must be willing to work flexible hours as required</li></ul>Desirable<ul><li>Housing qualification</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: <a href="https://view.pagetiger.com/bksiskh/001" target="_blank">https://view.pagetiger.com/bksiskh/001</a>

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant West Kent team. We have an exciting opportunity for an Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs to join our team. Location: Tunbridge Wells Hours: 37.5 per week (full time) Salary Range: £27,861.26 - £32,002.35 Dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by alcohol use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by alcohol use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years. allocated pro rata</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, gym mbership, cycling equiptment, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Rehannah Houghton- Judge | <a href="mailto:rehannah.h.judge@gmail.com" target="_blank">rehannah.h.judge@gmail.com</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Camden service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Camden team. We have an exciting opportunity for a Recovery Coordinator to join our Camden Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Camden service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Location: Camden Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Allowance: Inner London Weighting of £4,133.14 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Roxy Felsman | <a href="mailto:roxy.felsman@cgl.org.uk" target="_blank">roxy.felsman@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

An excellent opportunity to make a difference... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, so it is an exciting time to join us. The Post One of the Government's main priorities is to ensure that all forms of homelessness and rough sleeping is reduced. At Brent Council, we are very committed and passionate about this. We have received funding from Ministry of, Housing, Communities and Local Government for a full time Rough Sleeper Navigator positions to work with rough sleepers to navigate pathways for a life away from the streets. The post holder will act as a single point of contact for rough sleepers and work with this client group in a person-centred way to ensure sustainable outcomes around housing are achieved. The postholder must have comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex cases. Clear guidance and supervision will be provided in an organisation that promotes people from within, is passionate about equality and diversity and wants its staff to succeed. You will be supporting rough sleepers to end their homelessness and will do this by providing robust housing advice and support, working with partner agencies and developing personalised housing plans for customers with a firm focus on homelessness prevention to ensure that customers housing and homelessness issues are resolved. The Person Are you seeking a fresh challenge? Do you want to make a real and lasting difference to the health and wellbeing of people? Do you take pride in delivering excellent services? We are looking for an empathetic individual who is passionate about providing the best level of services to vulnerable rough sleepers. You will be able to work well under pressure and manage a busy workload, able to prioritise and organise your work so that customer care is never compromised. You will be a fast learner who is able to take on training around legislation and go on to apply it with support. We are seeking for someone who is motivated and naturally caring in nature and who has an interest in supporting individuals who have a history rough sleeping. To meet the requirements of this exciting role, you will have a passion for collaborative multi-agency working and the skills to assist service users to attain the skills required to successfully maintain and sustain a tenancy and to live independently in the community. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Salary range <ul><li>£40,182 - £42,060 per year</li></ul>

Rough Sleepers Housing Officer

Job Description Salary range: £40,182 - £42,060. p.a. inc. London weighting Contract: Fixed Term - 12 Months Hours of work: 36 hours per week Location: Brent Civic Centre, Turning Point, and other locations as required An excellent opportunity to make a difference... Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent's diversity is evident to all who visit our borough, and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community, so it is an exciting time to join us. The Post One of the Government's main priorities is to ensure that all forms of homelessness and rough sleeping is reduced. At Brent Council, we are very committed and passionate about this. We have received funding from Ministry of, Housing, Communities and Local Government for a full time Rough Sleeper Navigator positions to work with rough sleepers to navigate pathways for a life away from the streets. The post holder will act as a single point of contact for rough sleepers and work with this client group in a person-centred way to ensure sustainable outcomes around housing are achieved. The postholder must have comprehensive and up-to-date knowledge of relevant legislation, policy and procedures on homelessness in order to provide innovative advice and solutions when dealing with complex cases. Clear guidance and supervision will be provided in an organisation that promotes people from within, is passionate about equality and diversity and wants its staff to succeed. You will be supporting rough sleepers to end their homelessness and will do this by providing robust housing advice and support, working with partner agencies and developing personalised housing plans for customers with a firm focus on homelessness prevention to ensure that customers housing and homelessness issues are resolved. The Person Are you seeking a fresh challenge? Do you want to make a real and lasting difference to the health and wellbeing of people? Do you take pride in delivering excellent services? We are looking for an empathetic individual who is passionate about providing the best level of services to vulnerable rough sleepers. You will be able to work well under pressure and manage a busy workload, able to prioritise and organise your work so that customer care is never compromised. You will be a fast learner who is able to take on training around legislation and go on to apply it with support. We are seeking for someone who is motivated and naturally caring in nature and who has an interest in supporting individuals who have a history rough sleeping. To meet the requirements of this exciting role, you will have a passion for collaborative multi-agency working and the skills to assist service users to attain the skills required to successfully maintain and sustain a tenancy and to live independently in the community. Our Offer to You In addition to your salary, you will also get to enjoy the following benefits: • 27 days annual leave plus 8 bank holidays, increasing to 31 days plus 8 bank holidays after 5 years continuous service • Very generous employer pension contribution • Flexible working hours and the opportunity to work from home 2 days per week (laptop provided) • A wide range of family friendly policies such as parental leave • Access to affordable parking nearby • Access to our Zipcar scheme • Access to our Employee Assistance programme for free confidential counselling • Season ticket loan for public transport • Cycle to work scheme and good onsite facilities • Access to My Brent Rewards for big brand discounts, local offers and money off for travel, cinema and shopping vouchers. Closing date: Wednesday 24 September 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on <a href="mailto:recruitment@brent.gov.uk" target="_blank">recruitment@brent.gov.uk</a> Job Description

Rough Sleeper Housing Officer

Maintenance and Contracts manager Formally based in Harrow, with travel across South London, Kent and Sussex Permanent, Full time (37.5 hours per week) Earn circa £65,000 pa negotiable based on skills and experience plus annual car allowance of £4,500, and other great benefits including health cash plan! Home, a place where you belong Make your mark as a Maintenance and Contract Manager in our South Team. You know how to lead people and keep things running smoothly. You solve problems before they land, help your team do their best work and aren't afraid to hold others to account when needed. If that sounds like you, this could be just what you're after. You'll take charge of day-to-day maintenance across your patch. You'll manage repairs and empty homes, lead a small team and work closely with contractors to make sure the work gets done to a high standard. You'll plan your own week, with time working from home, catching up with your team in the office or out on site when it matters most. If you like variety, flexibility and the chance to work with a team that genuinely cares, you'll feel right at home here. We've got a friendly, down-to-earth culture and we'll give you the support you need to make a real impact. What you'll do • Build, develop, lead and support your team though a supportive and coaching approach, managing performance where required. • Build strong, professional relationships with contractors to ensure great outcomes • Use your commercial know how to manage contracts and challenge underperformance • Plan and deliver repairs and voids services to a high standard with minimal disruption • Keep a close eye on budgets, timelines, quality and customer satisfaction • Spot opportunities for improvements and help bring them to life Why choose us We'll give you the freedom to manage your own time and the tools and support you need to thrive in a flexible, people-first culture that really cares. Imagine finishing each day knowing you've made a real difference in our customers' lives. That's exactly what you'll do here, working for a top 10 Great Place to Work in the UK! What you bring • A RICS or CIOB accredited Building Surveying degree, or clearly evidenced equivalent experience built through your career • Proven experience working in construction or maintenance with strong commercial and project management know-how • Confidence working with contracts, data and reports to spot trends and make smart, informed decisions • A solid understanding of housing legislation and compliance, with the ability to adapt when things shift • Natural people leadership, with the ability to support, challenge and bring out the best in your team • A clear, organised way of working with the drive to keep things moving and deliver results under pressure We're sorry, but we can't offer sponsorship for this role due to certificate limits. We do review this regularly. Job details • You'll work Monday to Friday • The patch you'll cover encompasses South London, Kent, East and West Sussex. • The wider team are based in Harrow where you will be expected to meet with them one day a week. • You'll manage your own diary so will be able to plan how you spend your time with your team, colleagues, customers or contractors • To get from A to B, you'll need a car insured for business purposes. We'll pay you a car allowance and mileage to cover that use! • You need a Basic DBS check done and we'll also arrange that for that. A place where you belong We do our best work when we can be ourselves. That's why inclusion and wellbeing shape our policies and daily practice. Our diversity networks, Multicultural, LGBTQIA , Women, and Disability, along with peers and allies, help us thrive. Together we make Home Group a great place to work ! What's in it for you? • Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39, and the option to buy five days more (subject to criteria) • Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies. • 800 discounts or cashback on shopping, holidays, and more. • We're a top 10 UK Wellbeing employer, our tools and support are here when you need them! • Grow your career with us, we'll help you take the next step. • Generous pension and 3x salary life insurance. Check more benefits online! Ready to join us? Click APPLY NOW to see the Maintenance and Contracts Manager Job description , learn about us , and for help to apply . Don't wait, roles can close early, so apply and take the first step towards making a difference. To let us know how we can help you shine in our process, email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> to discuss your reasonable adjustments.

Maintenance and Contract Manager Social Housing

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £42,378.54 per annum Working Hours: Full Time - 35 hours per week Working Pattern: Monday to Friday Location: Arlington/ London (travel to patch across London will be expected) If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer You will, maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front-line worker to put customer first. About you We are looking for someone with: <ul> <li>Proven track record of delivering a high-quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proven track record of successfully solving difficult problems. </li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li> Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. </li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. </li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>#Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li></ul>Other Information <ul> <li>You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis.</li> <li>You will undertake regular training to enable you to deliver your role safely.</li> <li>From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. </li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers. </li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases.</li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required.</li> <li> Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process. </li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. </li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures.</li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement. </li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proven track record of successfully solving difficult problems. </li> <li>Proven track record of demonstrating initiative to proven activities. </li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office. </li> <li>Excellent team player who can work flexibly to meet business requirements.</li></ul>Desirable <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget. </li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

The Vacancy This role involves providing administrative and organisational support to the London Housing team. You will assist in the effective delivery of tenancy management, customer services, income management and estate services. In addition, you will respond to a wide range of enquiries from tenants, residents and other customers by providing advice and information in an efficient and courteous manner. The successful candidate will possess: <ul> <li>Experience of working in an office environment, housing or administration role.</li> <li>Experience of working in a customer focused service delivery environment.</li> <li> IT literacy skills and the ability to use Microsoft Word, Excel, Outlook and other appropriate software packages to a high standard.</li> <li>Strong written communication skills including the ability to write letters, reports and file notes to a high standard.</li></ul>We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution. In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences. The Company WATMOS Community Homes is a unique social housing landlord owning just over 2700 homes for rent in the Walsall area of the West Midlands and Lambeth in London. There are also 300 leaseholder properties. As a charitable housing provider, our main role is to provide accommodation for people in need of housing. We are founded on the principles of inclusion and resident empowerment in a culture which values people's individual and collective contribution to their community. Watmos Community Homes (WCH) is based around ten Tenant Management Organisations (TMOs). Leading the way in resident managed housing Watmos' unique approach has put it at the forefront of transforming communities and exceeding expectations. We are seeking outstanding and dedicated individuals who share our passion for improving people's lives. The Benefits Free eye tests Employee recognition awards Free refreshments Family friendly policies Enhanced sick pay Free flu vaccination A travel season ticket loan scheme Enhanced maternity, paternity and shared parental leave Flexible working scheme for many roles Significant retail, leisure and travel discount Competitive, benchmarked salaries Car Lease Scheme

Housing Assistant

The Vacancy Are you passionate about delivering exceptional housing services and leading teams to success? We're looking for a dynamic, assertive and proactive Senior Sheltered Housing Officer, who is experienced and used to working in a challenging site-based large residential building environment to join our Customer Service team within Housing C&amp;C. The role is split between 2 over 55s sheltered housing schemes in Westminster, one of which is a high-risk building and your working week will be based in one of those offices. The interviews will initially be done via Teams on the 9th and 10th October and those shortlisted will be invited to a second stage interview in person at one of the schemes on 14th October. About the Role As a Senior Service Officer, you'll play a key role in delivering high-quality tenancy and building management services. Working closely with the Portfolio Manager, you'll lead a team of Service Officers and Caretakers, ensuring compliance with procedures, driving performance, and fostering a culture of safety, innovation, and customer focus. You'll be a visible presence in your patch, responding to health and safety concerns, managing complex tenancy issues, and collaborating with external agencies to support our customers. Key Responsibilities <ul> <li>Lead operational delivery of housing and tenancy management services.</li> <li>Promote a "safety first, rent first" culture.</li> <li>Empower Service Officers to deliver innovative solutions and improve customer satisfaction.</li> <li>Manage inspections, audits, and risk-based activities.</li> <li>Support and coach your team to achieve KPIs and service excellence.</li> <li>Handle complaints and tenancy breaches with empathy and professionalism.</li> <li>Build strong relationships with partner agencies and stakeholders.</li> <li>Drive continuous improvement and contribute to strategic decision-making.</li></ul>What We're Looking For <ul> <li>GCSEs (or equivalent), including English.</li> <li>Strong communication skills and emotional intelligence.</li> <li>Experience in housing management and customer service.</li> <li>Proven ability to lead and develop teams.</li> <li>Confident decision-maker with problem-solving skills.</li> <li>Comfortable managing challenging conversations and complex cases.</li> <li>Knowledge of safeguarding, tenancy law, and multi-agency working.</li></ul>Why Join Us? You'll be part of a forward-thinking organisation that values fairness, inclusion, and continuous development. We offer a supportive environment where your leadership will make a real impact on our communities and customers. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation, and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Senior Sheltered Housing Officer

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team! Based in Croydon, you will support our Cheyham Park scheme in Surrey, plus occasional travel to schemes across South West London. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to take responsibility for a scheme, the residents who live there and the service provided to them.</li> <li>Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 23rd September 2025 at 23:59 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Overview Change Grow Live is a charity driven by the belief that we can make a meaningful difference in people's lives. We provide compassionate, person-centred support in a safe and inclusive environment, respecting and valuing each individual. We work collaboratively to support people in accessing the right treatment and care options, helping them achieve their goals and live fulfilling lives. We are looking for a Recovery Coordinator - Hostels and Temporary Accommodation to join our outreach and engagement team in our vibrant Newham service. In this role, you'll work across our three hubs and within the community, partnering with various agencies particularly temporary accommodation services and hostels in Newham to provide tailored support for individuals facing substance use challenges, particularly those with additional barriers such as homelessness, language needs, or no recourse to public funds (NRPF). Location: Newham Full Time Hours: 37.5 hrs per week Full Time Salary: £27,861.26 - £32,002.35 (Pro rata for part time hours, dependent on experience) Additional Allowance: Inner London Weighting £4,133.14 (pro rata for part time hours) Contract: Fixed Term Contract unti 31st March 2026 *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities What You'll Be Doing In this role, you'll play a vital part in supporting individuals as they navigate their recovery journey. Whether you're using your lived experience, professional skills, or both, you'll help people find their strengths, overcome challenges, and create meaningful change in their lives. <ul><li>Building Trust and Supporting Recovery: You'll be there from the very first contact, guiding individuals through assessments, planning, and onward referrals, ensuring they receive the support they need.</li><li>Creating Safe and Engaging Spaces: You'll deliver workshops and group sessions on topics like managing emotions, improving sleep, and building healthy relationships, adapting your approach to meet individual needs.</li><li>Promoting Growth and Independence: You'll encourage resilience, peer connections, and self-determination, empowering individuals to lead purposeful, fulfilling lives.</li><li>Reducing Harm and Fostering Integration: You'll help reduce the risks associated with substance use and support people in reconnecting with their communities.</li><li>Championing Advocacy and Access: You'll advocate for individuals to access services and resources, ensuring no barriers stand in their way.</li><li>Contributing to Meaningful Activities: You'll help design, deliver, and evaluate group activities that are creative, impactful, and tailored to those you support.</li></ul>About you: This role is for someone who is adaptable, eager to learn, and determined to empower others to overcome challenges. Whether your experience is personal, professional, or both, your unique perspective and willingness to grow make you an ideal candidate. If you're ready to bring your energy, compassion, and resilience to this role, we want to hear from you. <ul><li>Lived Experience or Understanding of Substance Use Challenges: Your personal journey or understanding of substance use and recovery gives you a unique perspective and ability to empathise with those you support.</li><li>A Desire to Lead and Inspire: If you're not experienced in facilitating groups yet, you're eager to learn. You are confident in building connections, engaging others, and handling challenges with empathy and professionalism.</li><li>Strong Interpersonal and Communication Skills: You are a great listener, a clear communicator, and comfortable learning new IT skills to enhance your work.</li><li>Proactive and Eager to Learn: You bring energy and initiative, ready to develop your skills, manage your time effectively, and embrace challenges with a positive outlook.</li><li>Awareness of Mental Health and Recovery: Whether through experience or curiosity, you're passionate about understanding mental health and the journey to recovery, and you're ready to expand your knowledge in these areas.</li><li>Team-Oriented and Collaborative: You work well with others, valuing the strengths of diverse teams and building strong relationships with professionals, stakeholders, and the community.</li><li>A Commitment to Making a Difference: You understand the importance of safeguarding and confidentiality and are eager to grow, improve, and contribute to the success of the team and the people we support.</li></ul>What We Offer: <ul><li>25 days holiday (plus bank holidays), increasing with length of service (up to 30 days).</li><li>Paid 'Wellness' hour each week and access to a dedicated Wellness Hub.</li><li>Employee Assistance Programme and access to staff discounts for shopping, cinema, and more.</li><li>Contributory pension scheme.</li><li>A friendly and supportive team environment.</li><li>Training and development opportunities to help you grow your career.</li><li>A refer-a-friend scheme with a reward of £250 if the candidate is successful.</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Direct applications only - we will not be engaging agencies for this vacancy. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) Closing Date 28/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Hannah Bridges | <a href="mailto:hannah.Bridges@cgl.org.uk" target="_blank">hannah.Bridges@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator - Hostels/Supported Housing

Summary We are looking for a Premises Officer to ensure the provision of a safe, clean, attractive learning environment, as part of a team undertaking responsibility for the maintenance, security, health and safety of the Harris Academy Beckenham site. About Us Since opening in 2011, Harris Academy Beckenham has gone from strength to strength. We have been oversubscribed for the last three years, rapidly becoming the school of choice in the local area. Our GCSE and A Level results have improved each year, with our English and Maths combined score in 2016 reaching an outstanding 80% A*-C. Our ambition and aspiration will ensure that we continue to focus on the success of all of our students, irrespective of background. Since converting, results have dramatically improved and we secured a judgment of 'Outstanding' from Ofsted in 2017. Why work at Harris Academy Beckenham? 'The school's culture of aspiration and ambition is clearly demonstrated in classes. Teachers are aspirational for their pupils and set high expectations for them. Pupils respond positively. They are determined to do their best and are confident about meeting ambitious targets set by their teachers.' (OFSTED 2017) We invest in training and resources for our staff to help them make lessons fun, interesting and engaging. Class sizes are kept as small as possible and we place a firm emphasis on good behaviour so that students can learn in a calm and orderly environment. It is our ethos of "Aspire, Discover, Achieve" that was recognised and praised in our recent inspection, and which contributed to Harris Academy Beckenham being judged as 'outstanding' in every category. In addition, the outstanding progress made by our students, placing us as the most successful school in Bromley (Progress 8 2016), vastly impressed the inspectors. We have a harmonious community with excellent relationships between students and staff, and our students have a focused and mature attitude towards their academic studies. Main Areas of Responsibility Your responsibilities will include: <ul> <li>Ensuring adherence to the academy health and safety policy, being vigilant for any hazards, mitigating risk immediately and appropriately and reporting as soon as possible</li> <li>Carrying out servicing, cleaning and checking of academy vehicles within your capabilities</li> <li>Providing technical and craft support to teaching staff</li> <li>Providing site security as required</li> <li>Reporting poor or dangerous behaviour by students or any potentially hazardous actions by staff</li> <li>Maintaining, decorating and repairing the academy premises where appropriate;</li> <li>Liaising with and supporting external contractors on site, ensuring supervision at all times</li> <li>Maintaining the academy grounds, keeping the site clear of litter and emptying bins regularly</li> <li>Monitoring the toilets for cleanliness and replenishing supplies as necessary</li> <li>Regularly touring the academy, keeping corridors free from litter</li> <li>Assisting in maintaining the academy grounds</li> <li>Locking and securing gates as required</li> <li>Assisting in the removal of furniture e.g. for exams and academy events</li> <li>Reporting any lights that need replacing, graffiti or any broken fixtures and fittings</li> </ul>Qualifications &amp; Experience We would like to hear from you if you have: <ul> <li>Basic knowledge of Health and Safety legislation and requirements</li> <li>Basic training in one or more of plumbing, general and ground maintenance, electrical/building maintenance, heating systems (or sound experience of same)</li> <li>Basic knowledge of the operation of heating, ventilating systems and common causes of malfunctions</li> <li>Knowledge of maintenance and security systems and procedures</li> <li>Knowledge of supervisory skills</li> <li>Understanding of appropriate cleaning methods and standards</li> <li>Experience of working in an inner city school or educational establishment with children and young people</li> <li>Considerable DIY experience and skills</li> <li>Ability for some heavy lifting, with physical fitness appropriate to tasks required</li> <li>Ability to monitor and report on structural faults/repairs</li> <li>Ability to monitor and order stocks of material</li> <li>Ability to work evenings and weekends on a regular basis</li> <li>Ability to deal with emergencies occurring outside normal working hours</li> </ul>For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development &amp; Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. See all the benefits we offer Join our talent network Recruitment of ex-offenders statement Diversity and equality notice Before you start your application... Email communication Please remember to check your junk mail folders for our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder and add us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status of your application and to avoid delays in the recruitment process. Applying online We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data. Once saved, you will receive an email with instruction on how to retrieve your application using a unique code. To submit an application, you'll need to have ready: <ul> <li>Personal information about you</li> <li>Details of your education and employment history</li> <li>Details of any qualifications and training gained</li> <li>A CV and/or supporting statement to upload</li> </ul>Using your CV or LinkedIn profile to apply: To reduce the application time, you will have the option to upload a CV or use your LinkedIn profile when applying for the job. The information in your CV or LinkedIn profile will auto populate the relevant sections of the online application, but please ensure you check this before submitting. If you have applied to work with us before, you can reuse and update an existing application. Need any help and support? Visit our Applying page for FAQs and support with completing your application. We look forward to receiving your application.

Premises Officer

Job Description Overview The London Borough of Harrow is seeking a Principal Private Sector Housing Officer to carry out enforcement functions, including enabling the Council to meet its statutory obligations of environmental protection through inspection, enforcement, education, and advice, operating in a customer-facing front-line environment representing Harrow Council in often challenging circumstances, performing enforcement functions between 25% to 40% from an office base and between 60% to 75% from site-based visits to premises in Harrow Council while carrying appropriate equipment, working as part of an enforcement team in accordance with statutory requirements and in compliance with relevant Council policies and procedures, and representing the Council as a duly authorised Officer to educate and work in partnership with relevant internal and external organisations to enhance the safety and wellbeing of the public. About You The successful candidate will have: <ul><li>Environmental Health Degree or relevant level 6 qualification or direct evidence of relevant and substantial experience in two or more disciplines and managing a complex caseload.</li><li>2 or more advanced level qualifications and maths and English at GCSE.</li><li>Have an excellent knowledge of the range of legislation enforced by the Environmental Protection Team as well as a excellent knowledge of the range of legislation enforced by the wider Public Protection Team. Be able to undertake those functions if required to move teams or assist other teams.</li><li>Full current driving licence</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills</li><li>Competent in the use of standard computer systems</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul>Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="http://www.cifas.org.uk/fpn" target="_blank">www.cifas.org.uk/fpn</a> Salary range <ul><li>£46,563 - £50,691 per year</li></ul>

Principal Private Sector Housing Officer

Job Description Overview The London Borough of Harrow is seeking a Private Sector Housing Officer to carry out enforcement functions, including enabling the Council to meet its statutory obligations of private sector housing through inspection, enforcement, education, and advice, operating in a customer-facing front-line environment representing Harrow Council in often challenging circumstances, performing enforcement functions between 25% to 40% from an office base and between 60% to 75% from site-based visits to premises in Harrow Council while carrying appropriate equipment, working as part of an enforcement team in accordance with statutory requirements and in compliance with relevant Council policies and procedures, and representing the Council as a duly authorised Officer to educate and work in partnership with relevant internal and external organisations to enhance the safety and wellbeing of the public. About You The successful candidate will have: <ul><li>Have a good knowledge of the range of legislation enforced by the Private Sector Housing Team.</li><li>Full current driving licence</li><li>Ability to work efficiently and effectively in a demanding and pressurised environment independently and as a team.</li><li>High standard of written and verbal presentation and communication skills</li><li>Competent in the use of standard computer systems</li><li>Aptitude for the technical and legal aspects of the discipline</li><li>Inclusive team worker who can foster partnerships work Collaboratory across teams to achieve desired outcomes.</li><li>Ability to work outside normal working hours as may be necessary including response to emergency situation.</li></ul>Related Documents For more information, please refer to the Role Profile/Selection Criteria About us Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow &amp; Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. Other information Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits Important Note To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement. As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at <a href="mailto:resourcing@harrow.gov.uk" target="_blank">resourcing@harrow.gov.uk</a> London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures. Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible. Harrow redeployees will be given priority consideration. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting <a href="http://www.cifas.org.uk/fpn" target="_blank">www.cifas.org.uk/fpn</a> Salary range <ul><li>£36,825 - £41,712 per year</li></ul>

Private Sector Housing Officer

<ul><li>Neighbourhood_Housing_Lead_-_Role_Profile</li></ul>Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Neighbourhood Housing Lead - East London - September 2025 Title: Neighbourhood Housing Lead - Waltham Forest and Tower Hamlets Contract Type: x1 Permanent - Full Time - 35 hours x1 FTC - Full Time - 35 Hours til June 2026 Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Patch Location:Perm post Waltham Forest FTC post Tower Hamlets Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 15th September 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead

The Vacancy Join Our Team as a Resident Liaison Officer! Location: Croydon (Responsive Maintenance Division) We're excited to offer an opportunity for a Resident Liaison Officer (RLO) to join our Wates team, supporting one of our social housing contracts. Based out of our Croydon office, you'll be the friendly face and key point of contact for our residents, ensuring a smooth and supportive experience throughout our maintenance programmes. Key Responsibilities: <ul> <li> Set up and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li> Attend regular meetings with client representatives and residents to maintain top-tier customer service.</li> <li> Ensure a consistent and caring approach to customer interactions.</li> <li> Act as the escalation point for tenant complaints and manage the resolution process.</li> <li> Keep the on-site database updated to reflect ongoing works.</li></ul> Requirements: <ul> <li>Full UK driving licence and access to a vehicle.</li> <li>Proven experience as an RLO, ideally within planned maintenance programmes.</li> <li>Strong knowledge of internal and external works.</li> <li>Excellent communication, customer service, and IT skills.</li> <li>Willingness to undergo a Basic DBS check at offer stage.</li></ul>We welcome applicants from all backgrounds and assess any disclosed convictions individually. We're committed to fair hiring practices and creating an inclusive workplace. Ready to make a difference in residents' lives? Apply now and be part of a team that values care, communication, and community. Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

64 Jobs in Dartford, UK