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Are you passionate about creating safer, stronger communities? At Amplius, we’re looking for a proactive Community Safety Manager to lead and deliver effective Anti-Social Behaviour (ASB) and community safety services. In this role, you’ll protect our customers and neighbourhoods, drive improvements in estate standards, and work collaboratively with partners and residents to build resilient communities, all while ensuring compliance with legislation and supporting our strategic priorities. 💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5:15pm)📌Location: Based across our Central Region, covering the East to West Midlands from Cambridgeshire to Birmingham, with one day per week in the Peterborough or Rushden office.✨Snapshot of your role<ul><li>Lead and manage complex ASB and community safety cases, ensuring timely, proportionate, and legally compliant responses.</li><li>Oversee and develop a team of Community Safety Officers, providing coaching, mentoring, and performance feedback.</li><li>Authorise legal actions and escalate cases to the legal team when necessary.</li><li>Monitor regional performance against KPIs, service standards, and customer satisfaction.</li><li>Build and maintain strong partnerships with Police, Local Authorities, Safeguarding Boards, and voluntary organisations.</li><li>Represent Amplius at multi-agency forums and coordinate joint operations to address local safety concerns.</li><li>Ensure team engagement with customers to gather intelligence and co-produce local safety initiatives.</li><li>Maintain up-to-date policies, procedures, and training guidance, ensuring compliance with legislation and best practice.</li><li>Prepare reports for senior management, boards, and regulators.</li><li>Champion safeguarding, inclusion, and customer empowerment across the region.</li></ul>👀What we’re looking for<ul><li>CIH Level 4 – achieved, in progress, or willing to work towards.</li><li>Experience managing complex ASB and community safety cases.</li><li>Knowledge of Tenancy Enforcement and the ASB &amp; Crime and Policing Act 2014.</li><li>Proven leadership and line management experience, with ability to deliver high-quality services.</li><li>Up-to-date understanding of regulatory requirements and best practice.</li><li>Strong relationship-building skills with partners, stakeholders, and colleagues.</li><li>Adaptable, resilient, and able to lead teams through change and challenging situations.</li><li>Able to travel across a large geographical area as required.</li></ul>🚗 A full UK driving license is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions? 🧐Contact the <a href="mailto:recruitment@guhg.co.uk" target="_blank">Amplius Recruitment Team</a> and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyIf you’d like to find out more about who we are and what drives us, head over to our website (link <a href="https://url.uk.m.mimecastprotect.com/s/-2jLCrMpyHlkzxF7fpC4fa9Q?domain=amplius.co.uk/" target="_blank">https://www.amplius.co.uk/about-us/</a>)

Amplius 

Community Safety Manager

Are you passionate about creating safe, vibrant, and thriving communities? At Amplius, we’re looking for a dedicated Housing &amp; Neighbourhood Manager to lead and manage the delivery of high-quality tenancy, housing, and neighbourhood services across our region. In this role, you’ll drive operational performance, maintain outstanding estate standards, and work closely with customers, partners, and colleagues to build sustainable, resilient communities. If you’re committed to making a real difference and supporting safer, stronger neighbourhoods, we’d love to hear from you. 💰Salary: £51,200 per year📝Contract: Permanent, full time⏰Your week: 36.25 hours (Monday to Friday 9am – 5.15pm)We have two opportunities available for the same role, covering&nbsp;different locations -📌Amplius South Region: Based in and around Bedfordshire, Milton Keynes, and West Northamptonshire, with one day per week in the Rushden or Milton Keynes office.📌Amplius Central Region: Based in and around Cambridge, Peterborough, Leicestershire, Derbyshire, and Northamptonshire, with one day per week in the Peterborough or Rushden office.✨Snapshot of your role<ul><li>Lead and manage a team of Housing and Neighbourhood Officers, providing direction, coaching, and performance management.</li><li>Oversee tenancy management, ensuring compliance with agreements, policies, legislation, and regulatory standards.</li><li>Manage complex neighbourhood cases, including tenancy compliance, property condition, and voids, ensuring properties are maintained and re-let efficiently.</li><li>Drive improvements in estate standards, safety, and neighbourhood appearance through inspections, initiatives, and collaboration with internal teams.</li><li>Build and maintain strong partnerships with local authorities, police, community groups, and voluntary sector organisations.</li><li>Champion customer engagement, gathering feedback, building trust, and co-producing local initiatives to enhance community cohesion.</li><li>Coordinate operations to address hotspot areas and emerging neighbourhood issues.</li><li>Ensure accurate case management, audits, and reporting in line with GDPR, data-sharing protocols, and organisational policies.</li><li>Act as the regional lead for estate and neighbourhood issues, providing senior management with timely reports and insights.</li></ul>👀What we’re looking for<ul><li>CIH Level 4 (achieved, working towards, or willing to undertake.)</li><li>Extensive experience in estate and neighbourhood management.</li><li>Knowledge of Housing and Tenancy Law and current regulatory requirements.</li><li>Proven team leadership and direct line management experience.</li><li>Ability to build strong relationships with partners, stakeholders, and colleagues.</li><li>Proficient in housing management systems and able to drive service improvements.</li><li>Willingness to travel across a large geographical area as required.</li><li>Commitment to delivering high-quality services and acting as a positive representative of Amplius.</li></ul>🚗 A full UK driving licence is essential for this role.🕵️ DBS clearance is required for this role.Please read the attached Job Description before applying so you get the full scope of the role.🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Closing: 30 NovemberPhone screening: 4 DecemberInterviews: 9 December (in Peterborough)🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.Have questions?&nbsp;🧐Contact the <a href="mailto:recruitment@guhg.co.uk" target="_blank">Amplius Recruitment Team</a>&nbsp;and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyIf you’d like to find out more about who we are and what drives us, head over to our website (link <a href="https://url.uk.m.mimecastprotect.com/s/-2jLCrMpyHlkzxF7fpC4fa9Q?domain=amplius.co.uk/" target="_blank">https://www.amplius.co.uk/about-us/</a>)

Housing & Neighbourhood Manager

The Vacancy SUPPORTING FUTURES We're on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes as part of our Communities Service, on a 12 month fixed-term contract . Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You'll assist in the delivery of a broad range of services to some of our most vulnerable customers across our Daventry district, using your practical knowledge and problem-solving to provide a customer-focussed approach. You'll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services. You'll also be looking for a challenge which will put your knowledge of housing law and customer focus to excellent use when dealing with anti-social behaviour, tenancy issues, property viewings and sign-ups with new customers. A few key points from our role profile: <ul> <li>Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.</li> <li>Consult with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.</li> <li>Liaise with the Communities Team where action is required and in response to unacceptable and anti-social behaviour which is impacting on the wider community.</li> <li>Support Community Housing Officers in collating evidence to support any necessary action as required.</li> <li>Promote community engagement activities by supporting community groups and events in communal areas/centres.</li> <li>Programme and install any enhanced or upgraded Telecare or Assistive Technology for Futures' customers.</li> <li>Attend any faulty Telecare equipment as and when required during normal working hours across the Group.</li></ul>Futures who? We're a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is 'Great places, great services, great tomorrows'. We're an Investors in People Platinum employer and our people tell us they love working here. So, what's in it for me! If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Independent Living Officer

About the role Do you have a passion for Housing, Homelessness or Property Management? Will you thrive in a fast-paced role dealing with a wide variety of people including those with complex needs? Are you hard working, resilient and able to think clearly under pressure with a solutions based approach? This an exciting role operating on the frontline of West Northants Council response to Homelessness and Housing Solutions. As a new unitary Council, embedding a new structure, this is a great time to join us as we develop staff and shape the way we work in Homelessness and Housing Solutions within our local community providing the best possible service. This role is exempt from the Rehabilitation of Offenders Act 1974 and therefore subject to an enhanced DBS certificate. West Northamptonshire Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. What will you be doing? Working alongside colleagues in the Homelessness &amp; Housing Solutions Team, you will: <ul><li>Manage occupants of interim and temporary accommodation including the move-ins, check outs, rent accounting and day to day management of placements.</li><li>Ensure that the accommodation that the Council uses is safe, clean and in a good state of repair and that it is allocated in a manner to help minimise the cost of temporary accommodation.</li><li>Support customers during their time in temporary accommodation specifically regarding their Housing Benefit and housing register applications as well as other aspects of their life</li><li>Working collaboratively with other services, partners and organisations to ensure the best possible outcome for people, playing an active role in changing someone's life. </li></ul>About you Candidates would have a minimum of two years relevant work experience in a customer focused environment with an ability to work at a fast pace, demonstrating excellent verbal and written communication. You will be a skilled negotiator with an ability to problem solve, prioritise your own workload and make effective contributions to an incredible team. The successful candidate will be resilient, a self-starter and able to make sound decisions. Our benefits You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council . About us At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people. Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council. We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us . If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email <a href="mailto:careers@westnorthants.gov.uk" target="_blank">careers@westnorthants.gov.uk</a> for support. West Northants Council, where careers thrive. Attached documents <ul> <li> Job Profile </li> </ul>

Temporary Accommodation Officer

Housing Options Officer Grade 6, £33,699 up to £38,220 per annum pro rata plus standby call out payments 18.5 hours per week/37 hours over two weeks, 12 month fixed term contract Suggested working pattern (negotiable) Week 1 Mon AM 3.5 hours, Tue AM 4 hours, Wed No working day, Thu AM 3.5 hours, Fri AM 4 hours Week 2 Mon AM 4 hours, Tue AM 3.5 hours, Wed AM 3.5 hours, Thu AM 4 hours, Fri 7.5 hours - duty day This is an exciting time to join the Housing Options Service with the opportunity to build on the excellent results already seen around homelessness prevention. We are looking for a knowledgeable and dedicated Housing Options Officer to join our current team. Drawing on proven experience of dealing with customers in a busy front line service, you will offer professional advice on a range of housing options to potentially homeless customers. The Housing Options Officer will work with customers to resolve their housing situation with an emphasis on preventing homelessness, using a range of tools, giving timely advice on housing options across a wide spectrum of tenures, as well as applying relevant legislation. Duties will include: <ul> <li>Carrying out interviews </li> <li>Home visits </li> <li>Liaison with other agencies </li> <li>Negotiating, agreeing and monitoring personal housing plans </li> <li>Arranging temporary or permanent accommodation for customers facing homelessness </li></ul>The successful candidate will have proven experience of conducting interviews in stressful situations and be a skilled negotiator who is persuasive in challenging situations. You will have a working knowledge of housing/homelessness legislation, welfare benefit reforms, rent arrears procedures, private sector issues and will be able to handle a large and complex workload. Participation in a 24 hour out of hours rota, use of a car and ability to be on site in Hinckley within 30 minutes are essential. We operate a 'hybrid working' model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough. For an informal discussion about this exciting opportunity please call Ashleigh Brightmore, Allocations &amp; Temporary Accommodation Manager on 01455 255825 or Jo Wykes, Housing Options Manager on 01455 255712. Closing date: 24 November 2025 Interview date: 5 December 2025 Hinckley &amp; Bosworth - A PLACE OF OPPORTUNITY Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5. We welcome applications from all of the community. Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays. Reasonable workplace adjustments are considered for all roles.

Housing Options Officer

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role This role is responsible for ensuring compliance with the Group's statutory duties as set out in the Building Safety Act and Fire Safety Act, and compliance obligations by managing all 11m+ buildings in accordance with the Safety Case Report and ensuring compliance with the requirements of the Building Assurance Certificate. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve <ul><li>To apply the principles of BS9997, including Plan, Do, Check, Act, across all our activities on building safety and ensuring that all relevant aspects of Health and Safety legislation and Building Regulations are adhered to in all circumstances relating to buildings within the portfolio, taking into full consideration recommendations in the revised Building Regulatory regime</li><li>To prepare and maintain Safety Case reports for auditing by the Building Safety Regulator, to ensure the building remain compliant in line with the Act and closely monitor the completion of any resulting actions</li><li>To prepare and manage the hazards and risks of the HRB's through producing, maintaining and audit/updating bow tie risk assessments to reduce risks</li><li>Support the Building Safety Leader to review, update and implement as required the resident engagements strategy, MOR policy, Building safety policy and any other policy required to meet the building safety act</li><li>Act as the Group's expert on all new legislation relating to building safety and fire safety and ensure that the correct systems and services are in place to meet our obligations</li><li>To provide technical guidance and critical support to other departments to ensure that works are carried out to meet all regulatory requirements. Such as Building control consents through Planned investments and replacements</li><li>Ensure fire risk structure assessments are undertaken and reviewed regularly and any recommendations are undertaken in a timely manner</li><li>Build and manage internal and external relationships including Procurement consortia, consultants, contractors, statutory authorities, and other public bodies through which we deliver services, in order to drive H&amp;S culture across Orbit Group and its partners</li></ul>What you'll bring Essential skills <ul><li>Educated to degree level in a property related subject or relevant professional qualification or able to demonstrate extensive relevant experience and equivalent knowledge.</li><li>National General Certificate in Occupational Health and Safety (or equivalent).</li><li>Sound technical knowledge of Fire Safety, Asbestos, Building services including Gas, Mechanical &amp; Electrical services.</li><li>Experience and knowledge of managing external providers and varying delivery models.</li></ul>Desirable skills <ul><li>Experience and knowledge of setting and managing maintenance budgets.</li><li>Extensive management experience and demonstrable people management and leadership skills.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Building Safety Manager

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for a Recovery Coordinator to join our Coventry Service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Coventry Hours: Full Time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience (Based on full time hours. Pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to Opiate service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused plan.</li><li>Ensure service users risk assessments are updated within required timeframes or as risk changes.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 28/11/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Emma Garbett | <a href="mailto:Emma.Garbett@cgl.org.uk" target="_blank">Emma.Garbett@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li></ul>

Community Manager

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Role Overview - What is it? To lead one of our local teams in the delivery of various supported housing services, including our new Active Opportunity Pathway (AOP) for those experiencing multiple disadvantage / severe multiple disadvantage and/or temporary accommodation for individuals or families. You will be an experienced supported housing professional who is familiar with leading, supporting and managing teams (in a hands-on way) to help those experiencing multiple disadvantage or severe multiple disadvantage to overcome barriers to achieving greater independence. You will have an in-depth knowledge of best-practice and current thinking when working with vulnerable people or families facing homelessness, who require support with mental-health, substance misuse, a history of offending and other needs. Using your knowledge and skills to help us create one of the most effective outcomes-focused services in the sector, adhering to the Making Every Adult Matter principles (MEAM). You will be familiar with and have experience of effectively supporting teams to work in a strength-based and trauma informed way. Taking personal pride and ownership in supporting your team (and the wider department / organisation) develop those approaches in support of helping residents achieve outcomes far beyond their expectations. You will have worked in an accommodation-based setting, with significant experience of providing intensive housing management, and tenancy management tasks. Drawing on your knowledge of safeguarding, housing benefit, Universal Credit and mental health, drug and alcohol specialist interventions to support your team to perform at the highest level, meeting and exceeding the expectations of internal and external stakeholders. This is a new role in a specialist team and not one which will see you stepping too far back from those who we support. So you will not only be managing the team who are supporting those experiencing homelessness and multiple disadvantage, but also supporting a small complex caseload yourself. You will be joining us at a very exciting time as we pursue significant growth across our services to develop accommodations options integrated with support, giving you a unique opportunity to use your knowledge and experience to help shape an amazing service for the future. To act as an ambassador for The Housing Network, to promote its mission and values. Being respectful and kind is at the heart of everything that we do. Main Duties - What needs to be done? Staff Management Elements: <ul><li>Actively support your team to deliver a high quality and the most effective and efficient service possible, ensuring they place our residents at the heart of all that they do as they help them achieve sector-leading outcomes.</li><li>Provide a positive role model to your team as you support and motivate them to develop and progress in their role.</li><li>Manage and administer an effective high-performance culture through regular 1:1s, objective setting and appraisals, providing additional support where necessary to overcome challenges and barriers.</li><li>Support your team to seek out opportunities for knowledge development and skill improvement, reviewing its relevance against organisational policies and budgets.</li><li>Participate in the 'Managers On Call' rota to ensure that a point of escalation is available to your team in the event of a serious incident, out of hours.</li><li>Lead on the accurate and effective management of relevant budgets and performance to ensure optimum performance against organisational objectives.</li><li>Fulfil all mandatory line management responsibilities (e.g. annual leave and sickness management), providing strong leadership throughout the entire employee life-cycle in accordance with the organisation's People policies.</li><li>Provide a safe space for reflective practice.</li><li>Create a positive culture of inclusion where your team feel able to engage and offer constructive challenge and feedback.</li><li>Lead on ensuring all aspects of service and property compliance and H&amp;S are maintained at appropriate levels at all times, escalating concerns without delay to senior management.</li><li>Lead on the monitoring and delivery of all relevant contract performance elements, supporting your team to proactively engage with the meeting (and exceeding) of those measures.</li><li>Maintain oversight across all safeguarding matters for the service, leading on engagement with external stakeholders and multi-disciplinary teams, attending case review meetings where appropriate.</li></ul>Support Elements: <ul><li>Ensure you and your team employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.</li><li>Use your knowledge and experience of working with people experiencing homelessness and multiple-disadvantage to support your team in identifying and capturing risks, to help design mitigation strategies and inform coping mechanisms.</li><li>Support and challenge your team to engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence.</li><li>Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and reporting mechanisms are applied correctly.</li><li>Ensure all team members are up to date with training in line with the organisation governance framework and related policies</li><li>Quality assure accurate records maintained by the team of all support engagements, support plans, risk assessments and other support pathway elements, using them to support appropriate partnership working with local partner agencies.</li><li>Champion the principles of trauma-informed engagement and support across the service and wider organisation, helping colleagues develop their skills and communication approaches to support the achievement of outcomes.</li><li>Encourage the team to take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.</li><li>Work with senior leaders to engage pro-actively with local multi-disciplinary health and housing teams and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.</li><li>Ensure all types of engagement with residents either individually or in group sessions, is recorded all in THN's digital support system.</li><li>Oversee all caseload held by the team (support plans / risk assessments) , ensuring that all residents receive and engage with appropriate amounts and types of support suitable for their needs.</li><li>Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.</li><li>Act as a positive role model for residents and the team, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.</li></ul>Intensive Housing Management: <ul><li>Work with colleagues at service and organisational level to ensure maximum levels of service utilisation and efficiency, including the processing and review of referrals in a non-risk averse and balanced community way.</li><li>Lead on the process of referral management, support / needs / risk assessment, and recording of all relevant findings accurately in THN's digital support management system at the first point of resident contact.</li><li>Ensure that the team supports residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in THN's various housing management systems.</li><li>Support the team to take ownership of any rent management matters for residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears, which will involve administration of housing benefit claims.</li><li>Support the team with welfare benefit queries and money management skills to maximise rental income,</li><li>Ensure regular accommodation inspections are completed, encouraging the team to use this opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and Health and Safety requirements are met.</li></ul>General Elements: <ul><li>Proactively engage in the wider supported housing / homelessness pathway network within the service area, balancing workload / time to ensure engagement is manageable and effective.</li><li>Accurately prepare KPI / performance reports and data in line with commissioning agreements, using that data to inform contract monitoring processes.</li><li>Engage within all relevant organisational KPI / performance management processes, preparing and presenting data and reports as required.</li><li>Maintain all aspects of operational performance at the highest levels, working in a timely / innovative way to address any issues of underperformance.</li></ul>Relationships - Who will I be working / engaging with? <ul><li>Internal - Other AOP service colleagues (e.g., concierge, support workers) / Maintenance and Facilities Teams / Head of Service and Senior Leadership Team / Residents.</li><li>External - Local Authority Commissioners and Housing Officers / Third Sector Partners / Statutory Partners (e.g., Police and Probation) / Housing Benefit Officers / DWP and Employment Partners etc.</li></ul>Competencies - Who with and your skill level? <ul><li>Experience of leading a team in a supporting people setting</li><li>Extensive and demonstratable knowledge and experience of working with people (including families) experiencing homelessness and multiple disadvantage such as mental health, drug and alcohol</li><li>Extensive and demonstratable experience of working in an accommodation-based service, with specific reference to effective rent management, housing benefit and accessing positive move-on options.</li><li>Proven abilities to work in a strength-based and trauma-informed way for the benefit of individuals and families, helping them to achieve a level of positive housing, health and wellbeing outcomes beyond their expectations.</li><li>Experience of quality assurance in relation to completing and managing accurate support plans and risk assessments, which inform design and implementation of engaging and impactful support activities for Families and singe people.</li><li>Extensive and demonstratable knowledge and experience of maintaining the highest standards of safeguarding for vulnerable people.</li><li>Comfortable and familiar with working in a non-risk averse way.</li><li>Knowledge and experience of best-practise and current approaches (e.g. adverse childhood experiences) to deliver effective intervention and therapeutic engagements for people with mental health and drug and alcohol support needs.</li><li>Highly developed ICT skills and familiarity with digital support management systems, and personal abilities and focus on maintaining accuracy at all times.</li><li>Excellent written / verbal communications skills, with the confidence to engage with external partners and stakeholders for the benefit of residents, the service and organisation as a whole.</li></ul>General and Additional <ul><li>The responsibilities contained within this job description are indicative, but not exhaustive. As the role develops, the requirements of the post may change, and as such the post is subject to review in discussion with the post holder.</li><li>The post holder may be required to undertake other duties from time to time as the organisation may reasonably require which are commensurate with the grade of the post.</li><li>The post holder shall comply with the organisation's policies and procedures, ensuring appropriate actions and reporting protocols are followed at all times.</li><li>The post holder shall attend regular staff or other related meetings, contributing positively where appropriate and relevant.</li><li>Extensive travel across the UK will be required from time to time to support the delivery of role requirements, with you holding a full UK driving licence and access to private vehicle for business use when required.</li><li>An Enhanced Disclosure is required for this position.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

9 Jobs in Daventry NN11, UK