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The vacancy Homeownership Officer Based: Homebased, able to efficiently travel across a large geographical area, to meet and respond to the needs of the business. Hours: 35 hours per week, working Monday to Friday, 9am - 5pm, with one hour for lunch each day. Salary: £31,082- £34,535.00 per annum (RFJ 6) The role The Homeownership Offer will be responsible for delivering an efficient service to homeowners across the East Midlands. The role will include carrying out meetings with homeowners, provision of service charge information; co-ordinating legal processes, ensuring that legislative and contractual provisions are fulfilled and preparing management information. The ideal candidate We are looking for an individual with sound experience of managing home ownership properties and working in a customer experience environment. The ideal candidate will have worked with and will have been involved in customer service delivery and will have knowledge of legal, regulatory, social and political issues affecting leasehold management and general housing issues. We are looking for an organised, target-focused individual who can demonstrate passion for excellent customer service and the ability to work unsupervised and on their own initiative. About us emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days' annual leave (including statutory days), increasing with length of service (pro-rata for part time)</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>Qualifications <ul> <li>GCSE English and Maths at Grade C or above (or equivalent)</li> <li>Good digital and IT skills with Microsoft Office</li></ul>For further information about the role, please see attached Job Description and Person Specification. "We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application" About us emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by: <ul> <li>Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.</li> <li>Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.</li></ul>Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Home Ownership Officer

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £33,487.46 (£36,850.85 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday/ Hybrid Location:Leicester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self-sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone who: <ul> <li>Has a proven track record of delivering a high-quality customer service function, preferably in the housing sector. </li> <li>Is an effective stakeholder management, both internally and external to the organisation. </li> <li>Is customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Has excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. .</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods, dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li> Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. </li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy signups and new tenancy visits. </li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li></ul>Other Information <ul> <li>You will undertake regular training to enable you to deliver your role safely.</li> <li>From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. </li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers. </li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. </li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required.</li> <li> Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process. </li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. </li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures.</li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement. </li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. </li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. </li> <li>Proven track record of successfully solving difficult problems. </li> <li>Proven track record of demonstrating initiative to proven activities. </li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office. </li> <li>Excellent team player who can work flexibly to meet business requirements.</li></ul>Desirable <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget.</li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Officer

Company Description We welcome you to YMCA Derbyshire. We have been at the heart of the community in Derbyshire since 1847. While the scope of our work has changed considerably over the years, our vision hasn't. Our holistic development in body, mind and spirit and our mission to break down barriers to achievement and help local people to fulfil their potential has remained our constant purpose. Every year, we support over 300 individuals in our housing provision, enabling them to grow their confidence and move into education, training, employment and into independent living. Alongside this we provide a whole host of youth and community services including our own community gardens. We also provide training and education to 150 young people each year who find mainstream education more difficult, as well as high-quality childcare within our community. Our team works hard to provide as much care and support for those who need it most, every day we make a difference. Position Housing Support Worker Based: YMCA Campus -London Road Salary: £25,680.20pa Hours: 35 Hours per week, including weekends and Bank Holidays (12 month Fixed Term Contract from Start date) Empower and inspire people living with YMCA Derbyshire to achieve their potential through an Advantaged Thinking approach, which encourages them to build upon their strengths and talents. Be part of a team that offers an outstanding service that changes people's lives. Provide additional targeted support to a group of people living with YMCA who have been identified as being at risk of losing their tenancy or licence. Requirements At YMCA Derbyshire we aim to transform the lives of the people we work with for the better. We are looking for brilliant people who will ensure that safeguarding the people we work with is a priority. The appointment is subject to YMCA Derbyshire receiving two satisfactory references, an Enhanced DBS (Disclosure and Barring Service) check and a six-month probationary period. Other information YMCA Derbyshire are proud to be a 'Disability Confident Employer'. If you're disabled, we will guarantee you an interview if you meet the minimum criteria for the role you've applied for. Are you a disabled candidate who would like to apply on this basis? If you do not wish to apply under the scheme, but do require us to make reasonable adjustments for you to attend an interview, then please let us know what those adjustments will be. What we offer: <ul><li>25 days holiday (pro rata) as standard with an extra 2 days after 5 years of service</li><li>People celebration event each year. (Celebrating our Peoples Achievements)</li><li>Recognition initiatives such as employee of the year and star of the quarter</li><li>Smart Health app where you will have access to an online doctor for you and your family as well as nutritional advice and Mental Health assistance.</li><li>Life Assurance 2 times your annual salary</li><li>Real Living Wage</li><li>Christmas/ Easter and Quarterly Treats</li><li>Your Birthday off every year</li><li>Long Service rewards</li><li>Training and Development</li></ul>and more For an informal chat please contact Wayne Exton on 07566792575 during the hours of 9am-4.30pm Closing date: 1st June 2025 Interviews to be held: TBC We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible Vision Our vision is enabling young people and communities to thrive: - So, they can fulfil their dreams; - have a safe space to learn and grow; - feel equipped to belong, contribute and prosper; and - feel supported to be active in body, mind and spirit. Together we create places where people flourish. Mission To develop the whole person, body, mind and spirit. Values From 1 Corinthians 13:4-7 Protect | Trust | Hope | Persevere YMCA Derbyshire are committed to providing dual professionalism opportunities We will do this by offering placements within other organisations in our community. By supporting dual professionalism, we will improve our development, increase our experiences and outcomes which will positively impact YMCA Derbyshire, our employees, our residents and learners and our communities. Equality and Diversity Statement: YMCA Derbyshire is committed to promoting equality and diversity in all aspects of its operations. We value and embrace individual differences and believe that everyone should be treated with respect and dignity. We welcome people from all backgrounds, irrespective of age, disability, gender, race, religion, sexual orientation, or any other characteristic.

Housing Support Worker

The vacancy Housing Officer (Midlands Rural Housing) (12 months Fixed Term Contract to cover Maternity Leave) Hours: 35 Hours (Monday to Friday 9am - 5pm with 1 hour for lunch each day) Salary - £30,294 - £33,660 per annum Based: Home based - office building located in Coalville, Leicestershire (Patch area - Stratford District and Warwickshire) About us Midlands Rural Housing works to promote and provide affordable housing in the Midlands. We are one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Midlands Rural Housing is part of emh which includes emh care &amp; support, emh homes and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. The role Responsible for the provision of an efficient, effective and high-quality customer focused Housing Management service to the Rural Housing Associations (RHAs) and Midlands Rural Housing (MRH) whose geographical areas include Warwickshire, Northamptonshire, Derbyshire and Leicestershire. The role will mainly be providing a housing management service to our residents in Stratford District, Warwickshire, although occasionally cover may be required in other areas. To deliver a generic housing service to tenants and leaseholders that focusses on regular contact, speedy intervention on issues, and making a difference to our customers and communities. The ideal candidate <ul> <li>A good track record in delivering customer centred and effective services.</li> <li>Detailed operational knowledge and understanding of housing law, housing and leasehold management, income management and ASB practice management.</li> <li>Experience and evidence of good partnership working and outcomes.</li> <li>Track record in delivering high performance and meeting set targets.</li> <li>A good standard of numeracy and figures, and able to prepare and interpret information and data accurately and judge, assess and act accordingly.</li></ul>For further information about the role, please see attached Job Description and Person Specification. Our Values Our Values are important to us and we're looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes: <ul> <li>Competitive salary</li> <li>Contributory pension scheme</li> <li>Health cash plan - BHSF</li> <li>39 days annual leave (including statutory days), increasing with length of service.</li> <li>Flexible working</li> <li>A wide range of training and development opportunities (we are an Investors in People accredited organisation)</li></ul>How to apply Please send an up- to-date CV with a cover letter of no more than 4 sides of A4 in total, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document). Closing date for applications - Sunday 25th May 2025 at 23.59. "We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application". About us Midlands Rural is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We are one of the leading providers of rural housing services in the UK. We create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands. Locally, by conducting surveys and engaging residents, we gauge needs and feasibility. Nationally, we work with Government and other agencies to help shape rural housing policy and ensure rural housing remains high on the political agenda. Working with us We employ a wide range of people with a diverse range of skills. What could you bring to our team? Watch our brief video below, to get a flavour of what it is like to work for us.

Housing Officer - Midlands Rural Housing

The Vacancy Here at Wates we have an opportunity for a Resident Liaison Officer to join our WPS team on a FIXED TERM CONTRACT until the end of the year. You will be working with one of our existing social housing providers covering the South Derbyshire area working closely with the team to help deliver planned works. Works to include kitchens, bathrooms, roofing replacements and electrical works. Given the nature of the role we require you to have a driving license as your time will be spent on site and the offices in the South Derby area. Key Accountabilities will include: <ul> <li>Acting as the main point of contact for residents, prioritising their needs and addressing concerns throughout the site works.</li> <li>The role focuses on fostering a safe, secure, and positive living environment while working closely with site staff to minimise disruptions.</li> <li>Clear, proactive communication and meticulous planning will ensure scheduled access to residents' homes, building trust and delivering a seamless, customer-centric experience during the works.</li> <li>Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites.</li> <li>Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site Database to reflect on-going works.</li> <li>Organise and host regular surgeries to address residents' queries, concerns, and feedback.</li> <li>Maintain a structured complaints procedure and handle disputes and damage claims promptly and fairly.</li></ul>Ideally you will be an experienced RLO with a proven track record of successfully managing the workload across planned maintenance programmes however other working fields as a RLO will be considered. Given the nature of this position, you will need to undergo an Enhanced and Barred Lists Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

Job Description LATIMER PRIMARY SCHOOL PREMISES OFFICER VACANCY Closing Date for applications: Monday 2nd June 2025, 10:00 am Start Date: July 2025 (or as soon as possible) Salary: £27,717 to £30,066 Contract Details: Permanent, full-time role (37.5 hours per week, 52 weeks per year) Are you looking for a rewarding, interesting, busy and multifaceted role, in a genuinely lovely place to work? At Latimer our vision &amp; values centre around 'Developing Responsibility and Caring About Achievement'. We are a 'happy and harmonious school' with high levels of staff satisfaction and wellbeing. We are seeking to appoint a Premises Officer who has an excellent track record and the ability to lead a highly effective school site and premises team. Due to the retirement of our current Premises Officer, this position offers a fantastic opportunity to work in a Leicestershire LA maintained, large primary school, rated good &amp; largely outstanding by Ofsted and situated between the border of Leicester City and the beautiful Bradgate Park. We are looking for someone who: <ul> <li>can effectively oversee the maintenance and security of our school buildings and grounds.</li> <li>will ensure the cleanliness and safety of all school facilities.</li> <li>can lead our team of cleaning staff.</li> <li>will be able to manage contractors and service providers to ensure high standards of work completed.</li> <li>will conduct regular inspections and address any maintenance issues promptly.</li> <li>can fulfil the full list of duties, skills and knowledge as outlined in the job description and person specification.</li> <li>will work within the required health &amp; safety regulations and in accordance with the school and Local Authority policy &amp; procedures.</li> <li>has good interpersonal and communication skills. </li> <li>embodies a proactive approach to their daily role, enabling our senior leaders and teachers to focus upon delivering the best possible education and care for our pupils.</li> <li>possesses resilience, positivity, drive and energy; a self-motivated team player who leads by example and has a good sense of humour.</li></ul>In return we can offer you: <ul> <li>polite, friendly &amp; well-behaved pupils, who are a joy to serve.</li> <li>a welcoming, caring and hard-working staff team.</li> <li>a highly supportive, ambitious and collaborative leadership team and governing body.</li> <li>a workplace that values work/life balance and staff wellbeing. </li> <li>a degree of flexibility in determining annual leave.</li> <li>a degree of negotiation around shift patterns / working hours.</li> <li>a part-time Premises Assistant to support with some daily tasks and locking up.</li> <li>an external security company employed to respond to alarm call-outs.</li> <li>support from Local Authority and a range of training from external providers.</li> <li>a large, dedicated office &amp; storage space.</li></ul>Latimer is a fantastic place to work and learn. We hope this role attracts individuals who have the skills and experience we need, and who also love working with children and people from all walks of life. If this sounds like you, we warmly welcome your application! SAFEGUARDING STATEMENT: Latimer Primary School is committed to safeguarding and promoting the welfare of children and expects staff and volunteers to share this commitment. All applicants will be subject to safeguarding checks including an Enhanced Disclosure and Barring Service (DBS) before appointment is confirmed. JOB INFORMATION: PAY, WORKING HOURS &amp; HOLIDAY ENTITLEMENT Pay details: Grade 8 (£27,717* to £30,066* per annum) *2024/25 rates - pay award for 2025/26 to be confirmed following national pay agreement Full time role: 37.5 hours per week Please note this role carries an entitlement to 25 days holiday per year (in addition to all public/bank holidays), to be taken during school holiday periods. Staff with above 5 years' service are entitled to 30 days holiday per annum. Shift pattern: Monday to Friday 7am to 11am / 2.00pm to 5:30pm during term time. Please note 'split shifts' are a requirement for this role, however we may be able to consider a degree of flexibility around the working hours and/or offer some days without a split shift (for example 7am to 3pm with a 30-minute unpaid lunch break). Additional flexibility around shifts may also be built into school holiday periods. We currently have 1 late letting on a Tuesday evening (7:30pm finish), and host a handful of evening sessions each term which require a later finish than usual (parents' evenings, school plays, etc). The premises officer is not required to lock up after governor meetings. APPLICATION PROCESS Start date: July 2024 (or as soon as possible) Closing date for applications: Monday 2nd June 2025 (closes 10:00 am) Shortlisting and invites to interview: Monday 2nd June 2025 (afternoon) Anticipated interview date: Wednesday 4th June 2025 How to apply: Please submit a completed application form alongside a cover letter of no more than 2 sides (minimum font size 12). Applications should be submitted via eteach, emailed to <a href="mailto:office@latimer.leics.sch.uk" target="_blank">office@latimer.leics.sch.uk</a> or posted to Latimer Primary School. Queries or requests to visit the site should be made to our Co-Headteachers, Claire Moran and Michelle Swarbrook, via the school office. Shortlisting will focus on candidates meeting the person specification essentials &amp; desirables and we therefore encourage you to use this document when forming your application and to visit the site before applying. References for short-listed candidates will be requested prior to the formal interviews. Please request our job description, person specification and recruitment pack from our school office 01162362138 / <a href="mailto:office@latimer.leics.sch.uk" target="_blank">office@latimer.leics.sch.uk</a> for more information. THIS IS AN EMSS FEATURED JOB (EMSSFJ)

Premises Officer

National Business Development Manager Social Housing Birstall Full Time | Permanent The National Business Development Manager role is a key position responsible for establishing, maintaining and growing market share for PPG Architectural Coatings within the Social Housing Sector in the delivery of the total coating solution. This role adopts a consultative approach to selling, requiring exceptional networking, relationship building and contract management skills to help maintain, secure and grow the Social Housing Sector. A clear understanding of all tender platforms and portals relevant to Social Housing is essential to the role. Direct management focus will be on the Social Housing Sector, co-ordinating the national effort with assistance of the Trade Direct team members whom have interactions within this sector, this support can be guidance, coaching and where required joint visits. You will also oversee and develop systems and processes to ensure growth in both the tender and trade Key Account Sector, liaising with all concerned internal and external parties to ensure customer expectations are met within PPG parameters, proposal agreements and schedules for tender agreements and Key Account contracts. A key part of this role will be overseeing further implementation of this sector into our ClientLink CRM system. What we can offer you: <ul><li>Competitive salary</li><li>Hybrid working /Field based role</li><li>Company bonus</li><li>Company Car</li><li>Fuel card</li><li>Phone and Laptop</li><li>Company Pension</li></ul>PRINCIPAL ACCOUNTABILITIES: <ul><li>Creating, shaping and delivering an annual and quarterly business strategy to ensure sustainable growth and increase market share.</li><li>Driving share growth across all our existing social housing clients by proactively engaging with them, understanding all their organisation's needs (voids, cyclical maintenance, flame defence, EWI, etc) and mapping out the true 360 opportunity for each. Engaging closely with all internal stakeholders to deliver on these opportunities.</li><li>Driving a pipeline of new business by ensuring that we submit an agreed number of new tenders annually.</li><li>Creating and delivering on a strategy for engaging with smaller regional clients. This will involve working closely with the wider sales organisation.</li><li>Achieve annual sales targets both personal target and market sector target.</li><li>To assist in securing project specifications nationally and regionally with key targeted prospects.</li><li>Nurture and build relationships with Local Authorities and Housing Associations across the UK, working within the Trade Direct team.</li><li>Consult with Marketing to create and implement marketing initiatives when required and also to formulate an annual plan that increases brand awareness and drives new business.</li><li>To be the PPG UK commercial expert for the Social Housing Sector evidenced by a detailed knowledge of key stakeholders and their procurement process, performance, colour and contract needs and pipeline of projects.</li><li>Achieve project specifications nationally and regionally with key targeted prospects.</li><li>Monitor sector performance nationally via ClientLink and provide weekly coordinated feedback to the Specification Controller and management team.</li><li>To oversee the overall process of all tenders, ensuring price changes and submissions are carried out to customer and business expectations.</li><li>Liaise with operational teams to design and maintain the Decorating Allowance Scheme, ensuring operational procedures at store level are implemented at all times.</li><li>Development of relationships with all internal and external stakeholders at a national level.</li><li>Represent PPG as the company's expert in the market at conferences and events with a presence that clearly communicates our interest, understanding and credibility.</li><li>Use expert knowledge of market needs to advise on future market and product development.</li><li>Actively research and feedback competitor information for future strategic decision making.</li></ul>REQUIRES: <ul><li>Educated to degree standard or qualified through appropriate levels of experience.</li><li>Demonstrable understanding of all aspects of product/service sales and procurement within the UK's Social Housing Sector.</li><li>A commercial approach to business and the ability to quickly gain in-depth understanding of the company and its operational and sales procedures.</li><li>Ability to prepare reports/ presentations and have excellent presentation skills.</li><li>IT literate</li><li>The ability to analyse and disseminate information in a clear and concise manner under pressure and to deadlines.</li><li>Excellent communication skills</li><li>The ability and motivation to continually develop product and industry knowledge.</li><li>A full UK Driving License</li><li>Ability to travel to industry events and meetings where required.</li></ul>About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD™ Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit <a href="http://www.ppg.com" target="_blank">www.ppg.com</a> and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email <a href="mailto:recruiting@ppg.com" target="_blank">recruiting@ppg.com</a>. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

National Business Development Manager Social Housing

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. An exciting role has become available for a Recovery Coordinator within our Intensive Support Team. The Intensive Support Team sits within our Severe Multiple Disadvantage (SMD) Programme, offering high level support for those that have additional barriers in accessing services. As a Recovery Coordinator, you will take a holistic approach in supporting people in their recovery from substance use. As part of the Intensive Support Team, your job will be to work with people to identify how we can support them better, and what we can do to create 'equity' in accessing support. This will involve close multi-agency working, recognising that people experiencing Severe Multiple Disadvantage often face challenges across more than one area (mental ill-health, housing issues and homelessness, domestic abuse, and involvement in the criminal justice system). Where: Mansfield Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed term to end on 31st March 2026 *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 2/6/2025 Closing Date 25/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: James Bunning | <a href="mailto:james.bunning@cgl.org.uk" target="_blank">james.bunning@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Introduction At Turning Point, we support people across the UK with mental health issues. As the Transition Navigator, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Beacon Lodge is a mental health step down unit that supports people to transition from acute mental health wards back into the community. Passionate about people, you'll enjoy the scope of this role. With an emphasis on recovery working alongside specialist housing and benefit related support, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long-term recovery. You will also have off rota responsibilities such as housing and benefit assessments, identifying housing needs, liaising with local authorities to ensure that service users are supported in their move on from the service. On rota, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota consisting of 12-hour day and waking night shifts including alternate weekends. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. Housing and benefit knowledge would be desirable in this role but support and training will be provided to the successful candidate. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Transition and Housing Support Worker

Job Description Contract Type: Permanent Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £44,711 (Level one) rising to £47,754 (Level four) per annum (pro-rata for part-time) Location: Loxley House, Station Street, Nottingham, NG2 3NG We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more... Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role The postholder will assist the Homelessness Strategy Manager to devise, mobilise and lead high level projects which will prevent and relieve homelessness for the citizens of Nottingham. This will involve internal and external partnership orchestration, cross-sector stakeholder coordination, service design, strategic commissioning and the management of contracts and grant agreements. About You The ideal candidate will have: <ul> <li>Thorough knowledge of homelessness legislation, local and national policy drivers and current issues relating to homelessness prevention and rough sleeping</li> <li>Experience of working with a range of stakeholders and partners on housing related projects to achieve shared outcomes and meet local needs within budgetary agreements.</li> <li>Experience of performance management , able to set goals and targets and take appropriate mitigating action when necessary</li> <li>Excellent standard of literacy and communication skills. Able to produce clear and accurately written documentation for a range of audiences, reflective of service users, providers, policy makers, senior managers and politicians.</li> <li>Experience of presenting business cases and project updates to a variety of Boards and understanding the level of detail required for each</li></ul>You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Rachael Harding, Homelessness Strategy Manager by email at <a href="mailto:rachael.harding@nottinghamcity.gov.uk" target="_blank">rachael.harding@nottinghamcity.gov.uk</a> Closing Date: 16th May 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: Monday 2nd June or Tuesday 3rd June 2025 If you have any technical issues when completing your application, please contact our Employee Service Centre: <a href="https://emss.freshdesk.com/support/home" target="_blank">https://emss.freshdesk.com/support/home</a> By applying to this job, you agree to our Terms &amp; Conditions. About Us Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. In addition to working within a great team and a competitive salary you will have access to: <ul> <li>26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually </li> <li>Access to a generous, defined benefit pension scheme offering 17.9%</li> <li>Smart Working - to support your work life balance </li> <li>Health and wellbeing benefits including access to our Employee Assistance Programme</li> <li>Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!</li></ul>Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes. We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.

Senior Homelessness Policy Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to lead their estate at their Wisteria Court development in Bulcote, Nottinghamshire for a 6 month FTC, ( 30 hours per week) followed by a Relief contract to provide cover for our estates afterwards in the Nottinghamshire and Lincolnshire areas. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: ACTUAL £ £21,490.34 plus benefits and bonus for 6 month FTC and then £13.77 per hour for Relief hours (fuel will be paid for.) Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave (starts at 25 days and will rise to 28 days max (1 additional day per year) plus bank holidays), entitlement access to benefits platform offering discounted Gift Cards and eGifts and offers for leading brands including restaurants and supermarkets. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for managing a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. We welcome applications from candidates who have experience of working in front line services, or customer service management roles. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. McCarthy Stone does not currently offer sponsorship. We are only able to consider those that have the right to work in the UK without sponsorship. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Salary: £26,250.00 Location: Ashfield Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Pension up to - 6%</li> <li>Vehicle &amp; Fuel card</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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