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Housing Options Officer Ref: RNR002929-2 Salary: £33,143 p.a. plus benefits 37 hours per week 1 year Fixed term contract Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Following the implementation of The Homelessness Reduction Act it is an exciting time to work within our Housing Options team. If you are an energetic and enthusiastic person that embraces change positively and wishes to make a difference to people's lives and have a positive impact, then we want to hear from you. You must be an excellent team player who can work in a high-pressured, constantly changing environment, and conduct yourself with professionalism and empathy. Your next role You will interview and case manage people in housing need, giving high quality advice and assistance and dealing tactfully and sympathetically with applicants in frequently stressful circumstances. As a Housing Options Officer, you will also ensure that customers are aware of their legal rights and liaise with housing providers and other agencies, including Citizen's Advice, The Courts, Police and Probation and Social Services to find positive outcomes for your customers. This post provides an excellent opportunity to work alongside dedicated officers providing housing advice and assistance to customers who are experiencing or are at risk of domestic abuse. Knowledge of housing law and homelessness legislation would be beneficial but not essential as full training will be provided. You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). You will be subject to an enhanced Disclosure and Barring Service Check Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details and our new Swindon Plan. Your next steps Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply. Previous applicants need not apply. For further information about the role, please contact Vikki Castle, Housing Options Manager, at <a href="mailto:vcastle@swindon.gov.uk" target="_blank">vcastle@swindon.gov.uk</a> Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion. If you are experiencing technical issues submitting your application, please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a> Closing date: 26 January 2026 Interview date: 2 February 2026

Housing Options Officer

Job summary To work in a clinical capacity providing mental health interventions - including assessments and treatment to clients at risk of experiencing homelessness or with a history of experiencing homelessness, as identified by Test Valley Borough Council's Housing Options Team, or Hampshire and IOW NHS Healthcare NHS Foundation Trust's community mental health or the inpatient flow teams outside of established pathways. To contribute to breaking down the barriers to accessing and sustaining health care and suitable settled accommodation for the identified client group. To actively work with other agencies to provide wider support and address underlying causes of homelessness, developing referral routes between the Council and partner organisations across the wider system (including statutory and voluntary sector services). This is a 12 month fixed term contract. Main duties, tasks &amp; skills required To work with single people who are at risk of or have a history of, experiencing homelessness and or rough sleeping known as the client group in various settings. To identify and assess mental health needs of the client group, outside of the normal established mental health provisions and pathways. Undertake comprehensive assessments, over a period of time, including risk assessments and risk management of the client group. Utilise advanced clinical skills in assessment to formulate a treatment plan, including monitoring the response to medication and assess critically and re-evaluate the clinical situation as the patient's condition changes, reporting back to the prescriber as appropriate. To support patients of the client group to make changes to support recovery from mental health illness, substance misuse and maladaptive coping strategies. To take the lead in multi-agency meetings in support of those affected by poor mental health. This includes arranging and chairing multi-agency professional and risk management meetings. To raise safeguarding concerns where appropriate To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act. NB The particular duties and responsibilities attached to posts are of necessity in many cases difficult to define in detail and may vary from time to time without changing the general character of the duties or the level of responsibility entailed. About us Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight. With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve. Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time. Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working. Job description Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. Person specification Qualifications Essential Registered practitioner (mental health nurse, social worker, occupational therapist or equivalent) and registered with the relevant professional body Diploma or degree level qualification in mental health Must hold a valid UK driver's license and have access to a vehicle for work use. . Desirable Experience of working with clients/patients who have experienced homelessness or rough sleeping Experience Essential At least 5 years' experience of working with patients in a clinical capacity, delivering mental health interventions. Experience of working with service users who present in crisis and can demonstrate sound knowledge of safety planning and risk management strategies and approaches. Experience of conducting an assessment of mental health. Experience of working with patients with mental health conditions as well as substance misuse concerns (dual diagnosis). Leadership and management experience whilst providing clinical supervision. Experience of working in partnership with either statutory and/or non-statutory agencies. Experience of working with multiple partner agencies demonstrating skills to co-ordinate care and advocate on behalf of service users where appropriate. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Professional Registration Applicants must have current UK professional registration. For further information please see NHS Careers website. For help with your application, contact: Mandy James, John Smith, Noelle Fancy, Debra Wells <a href="mailto:mandy.james@southernhealth.nhs.uk" target="_blank">mandy.james@southernhealth.nhs.uk</a> 02382313137 Pay scheme Agenda for Change Band Band 7 Salary £47810.00 to £54710.00 Yearly Contract Fixed Term Duration 1 Year(s) Working pattern Full-Time Reference number 348-MNH-9128 Job locations 68b Junction Road 68b Junction Road Andover Hampshire SP10 3QX Attachments Job Description Job Description Mental Health and Housing Practitioner TVBC Final (2) (003).pdf - 370KB Opens in a new window Additional document 1 EmployeeBenefits_hiowh_v1-compressed_3.pdf - 1001KB Opens in a new window

Housing Manager

The Vacancy We are looking for a proactive, organised, and customer-focused Independent Living Assistant to provide high-quality administrative and operational support to our Independent Living team. This is a vital role at the heart of the service. You will often be the first point of contact for customers and stakeholders, helping to deliver a responsive, adaptable, and supportive service while building strong working relationships across the organisation and with external partners. You will play a key role in enabling officers to carry out their operational work, truly acting as the glue that holds the team together. This role is home-based, with some travel required for meetings and training. Ideally, you will be located within Somerset, Hampshire, or Wiltshire. Key Responsibilities <ul> <li>Provide an efficient and comprehensive administrative service to the Independent Living team, including diary management, booking appointments, and supporting customer enquiries</li> <li>Act as a first point of contact, dealing with enquiries face to face, by telephone, email, and letter</li> <li>Carry out neighbourhood inspections, health and safety checks, and routine visits when required</li> <li>Manage change of tenancy requests and permissions</li> <li>Accurately maintain records, databases, and administrative systems</li> <li>Order equipment and manage invoicing and purchase orders for the service</li> <li>Support the landlord's Safety First and Rent First strategies</li> <li>Identify and report safeguarding concerns in line with policy and procedure</li> <li>Provide administrative support for project-based work</li> <li>Lead on TV licensing and MPLC licence processes within Independent Living schemes</li> <li>Undertake general administrative duties such as minute taking, mail merges, and document control</li> <li>Carry out any other reasonable administrative tasks as required</li></ul>What We're Looking For <ul> <li>Educated to GCSE level (or equivalent), including English</li> <li>Good level of IT skills</li> <li>Confident and professional communication skills, with the ability to handle enquiries effectively</li> <li>Strong organisational skills and attention to detail</li> <li>Ability to manage your own workload and work collaboratively as part of a team</li> <li>Willingness to work flexibly, including attending meetings or customer visits locally and regionally</li> <li>Commitment to continuous personal development</li></ul>About You You'll be resilient, adaptable, and comfortable dealing with a wide range of enquiries, some of which may be complex or challenging. You'll have a good understanding of policies and procedures and be confident in providing advice and supporting decision-making. You'll enjoy building relationships, handling sensitive conversations with care, and representing the service positively with customers, colleagues, and external stakeholders. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful applicants will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Independent Living Housing Assistant

The Vacancy Do you have experience of Tenancy Management and working closely with our customers and communities? We are looking to recruit a Neighbourhood Officer to join our Wiltshire Team. What you'll be doing You'll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you'll manage properties dealing with all aspects of tenancy and estate management. You'll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You'll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance. About you You'll have experience of Tenancy and Estate Management in a customer facing role, approaching daily challenges enthusiastically and prioritising workloads. You'll need to live within easy travel distance as you will need to respond to unplanned situations and you'll be confident to think on your feet to problem solve. You'll be liaising with our customers daily, so you'll have experience of handling challenging situations with a wide variety of customers who's needs will vary. You must be resilient, organised and able to manage and prioritise a diverse workload with competing demands. You'll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite. You'll have an interest in the sector, a desire to provide good customer services and understand proportionate actions. You'll need to hold a full UK driving licence with access to your own vehicle for work purposes. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful applicants will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. INDJOBS The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Neighbourhood Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Locks View Development in Wichelstowe. Hours: 30 hours per week Monday to Friday, working throughout the year. Salary: £22,557.60 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

The Vacancy Resident Liaison Officer - WPS Location: Swindon Division: Planned Maintenance Salary: Competitive Experience in Retrofit Required We have an exciting opportunity for a Resident Liaison Officer to join our team at WPS, working within our Planned Maintenance division. You'll cover the Swindon area, supporting residents on Social Housing Decarbonisation Fund retrofit projects, which include: • Scaffolding • Window &amp; Curtain Wall Replacements • Brickwork &amp; Concrete Repair • External Wall Insulation (EWI) ...and more! Key Responsibilities: • Set up, manage, and deliver the Tenant/Customer/Resident Liaison Service across multiple retrofit sites. • Attend regular client and tenant meetings to ensure the highest level of customer service. • Ensure a consistent and professional approach to customer care throughout retrofit works. • Act as a point of escalation for tenant complaints and manage the resolution process. • Maintain and update the on-site database to reflect ongoing retrofit activities. Requirements: • Proven experience as a Resident Liaison Officer, specifically within retrofit and planned maintenance programmes. • Strong knowledge of internal and external works related to retrofit projects. • Excellent communication, customer service, and IT skills. • Full UK Driving Licence with access to a vehicle. What We're Looking For: A confident and empathetic communicator who thrives in a resident-facing role. You'll be organised, proactive, and passionate about delivering excellent service throughout retrofit and maintenance projects. Ready to make a real impact in your community? Apply now and join a team that values care, quality, and collaboration! Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

6 Jobs in Devizes, UK