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Job Title Strategic Asset Manager Head Office Location: Brindley Place, Birmingham Job Location: Chippenham Hybrid Salary - £58,000 (+ £750 Car Allowance) per annum Contract type - Permanent Working hours - Full Time (37) Closing date - 24.10.2024 Interview date - TBC About the role You will lead a team of surveying, data and property professionals to understand our assets and customers, collecting the right type of data to drive decisions around developing asset programmes and strategy. The role will lead on developing, managing and maintaining the Asset Management database, managing the quality and integrity of the data held within the system, together with leading the Property Investment Team in the production of all future property related Long Term Financial Plans (LTFP`s) and annual maintenance plans , working directly with the Finance teams to ensure financial viability and stability. You will ensure that our homes are safe, desirable and sustainable through the preparation, tracking and monitoring of published annual programmes of investment work to meet key regulatory areas including Decent Homes, EPC C 2030 and HHSRS compliance. You will work collaboratively and collectively with teams throughout the business to help lead and execute our asset strategy , consulting and actively engaging with key stakeholders . Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will be an experienced Asset Manager ideally with a Degree in a property related discipline or data management or professional qualification or verbal reasoning and numerical skills to the equivalent ability level. Previous experience in managing asset management databases and using data to inform asset strategy will be an advantage. You will have excellent analytical skills and be able to use these in interpreting data to ensure compliance to relevant property legislation, regulation and health and safety compliance. You will operate with autonomy and will need to be effective in dealing with complex problems, sometimes with limited data and making the case for the best one. Experience of managing a stock condition data collection process is desirable as is managing and supporting surveying staff with technical queries. Good understanding of budgets and budget setting is essential as is a proven track record of making informed decisions and providing advice on investment and divestment decisions. Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul> <li>We believe our customer is everything</li> <li>We are one team</li> <li>We are supportive and caring</li> <li>We are business-minded for social purpose</li> <li>We are curious and ambitious.</li> </ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. If you wish to have an informal chat about the role, please contact <a href="mailto:kindon.paddon@greensquareaccord.co.uk" target="_blank">kindon.paddon@greensquareaccord.co.uk</a>. If you wish to apply for this role please email a copy of your up to date CV to <a href="mailto:recruitment.mailbox@greensquareaccord.co.uk" target="_blank">recruitment.mailbox@greensquareaccord.co.uk</a> . It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Strategic Asset Manager

Project Worker Shaftesbury Court, Manor Close, Trowbridge, Wiltshire BA14 9HN £13.03 per hour Full time and Part Time (37.5 - 18.5 hours per week) Sanctuary Supported Living is delighted to be recruiting for Project Workers at our CQC Registered Learning and Physical Disabilities Service at Shaftesbury Court. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers with a range of learning disabilities and physical disabilities to maximise their own potential and independence</li> <li>Being a first point of call to receive and direct all customer and customer queries</li> <li>Supporting progress towards independence in managing positive mental health</li> <li>Liaising with staff to ensure positive outcomes, with a focus on maintaining tenancies and support</li> <li>Offering one-to-one support as required</li> <li>Regularly assessing the needs of customers, writing, and updating support plans</li> <li>Developing professional relationships with customers, using appropriate and clear communication to ensure their personal choice, privacy and dignity is maintained</li> <li>Delivery of small group activities to promote recovery and well-being</li> <li>Completing and monitoring health and safety checks within the service</li></ul>Skills and experiences: <ul> <li>Previous experience of working with adults with physical/learning disabilities or high needs</li> <li>Experience in understanding housing and tenancy applications and processes</li> <li>The ability to relate and empathise with people with physical/learning disabilities</li> <li>Ability to work effectively in highly pressured situations</li> <li>Experience with developing and maintaining accurate records and support plans</li> <li>Basic knowledge of Microsoft packages and internet communications NVQ Level 3 in Health and Social Care or willing to work towards</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 221293 Closing Date: 27 October 2024 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Supported Housing Worker

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker (Substance Misuse) Salary: £24,500 per year Hours:37.5 hours per week Contract type: Permanent Location: Trowbridge, Wiltshire Additional information: <ul><li>Participation in an on-call out-of-hours rota, £100 per week when on-call</li><li>Generally working Monday to Friday </li></ul>The Role: As a Supported Housing Worker, you'll be working alongside our partnership agencies to empower clients to develop their skills, resilience and independence, as a stepping-stone to sustained recovery and move on to their own tenancy. You'll be required to deliver person-centred, high-quality support and housing management to single homeless clients with low to medium-level needs. Responsibilities include: <ul><li>Carry out any referrals coming into the service following the assessment process</li><li>Implement and monitor client support plans and risk assessments </li><li>Ensure all safeguarding procedures and service policies are followed</li><li>To give clients advice, and information and provide an enabling service so that they can access appropriate services</li><li>Responsible for the day-to-day health and safety and safe running of the service including liaison with external contractors </li></ul>Qualifications / Requirements: <ul><li>Experience working with vulnerable adults and/or people with complex needs</li><li>Able to build effective relationships with clients and services in order to develop pathways to enable clients to make positive changes</li><li>A valid UK driving licence and access to own vehicle is required - business insurance will be required for roles involving travel to work (desirable, but not required)</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Sliding salary scale with salary increases every year for the first 3 years</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker (Substance Misuse)

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that's who we're doing it for - the communities and businesses that make our town great. As part of the Council, you'll support a friendly local authority making decisions with real impact. It's all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you. Apply At Swindon Borough Council we believe in the power of strong, vibrant communities. As a leading housing provider, we're committed to enhancing the quality of life for our customers by delivering exceptional housing services and fostering a sense of belonging. Your next role An exciting opportunity has arisen for a Lead Neighbourhood Housing Officer to Join Our Team. As the Lead Neighbourhood Officer, you will be responsible for delivering excellent customer-focused services, managing neighbourhoods effectively, and improving the quality of life for residents You will oversee and supervise a team of officers, provide guidance and act as a flexible resource in dealing with complex issues and cases in all tenancy matters. You will support the Neighbourhood Housing Manager and deputise for them in their absence. This is a fantastic opportunity for career progression and taking on line management responsibilities. Your key responsibilities will include; <ul> <li>To supervise and support a small number of officers to deliver outstanding customer service</li> <li>To build strong relationships with customers and partner agencies, understanding their needs, and addressing their concerns.</li> <li>To provide a flexible resource for your team and taking ownership of complex cases to seek positive outcomes</li> <li>To implement community engagement initiatives/projects to enhance customer involvement and service delivery.</li> <li>To ensuring compliance with housing regulations and health and safety standards.</li> <li>To fully deputise for the Neighbourhood Housing Manager in their absence</li> </ul>What We're Looking For: <ul> <li>Previous experience in Housing, particularly in Tenancy Services/Estate Management.</li> <li>Exceptional interpersonal and communication skills.</li> <li>Strong problem-solving abilities and a proactive approach.</li> <li>A passion for community development and customer well-being.</li> <li>Leadership experience with the ability to inspire and manage a team.</li> <li>Knowledge of housing laws and regulations.</li> </ul>You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act "for the effective performance of a customer-facing role"). The ability to travel throughout the Borough will be required. Your next package Please see our Rewards and Benefits offer for more details. As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance. For Swindon to thrive in the future, we need to lay the foundations now. It's why our regeneration and transformation programmes are already underway. So, you'll be joining us at an exciting time on our journey. We'll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we'll achieve our vision of a prosperous, re-vitalised Swindon together. And you'll be proud to say it was made better with you. Please see our Vision and Values page for more details. Please see our new Swindon Plan . Potential applicants are sometimes put off if they don't meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we'd love to hear from you. Your next steps Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the 'Apply' button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role. Before applying for a secondment it is essential for all employees to discuss their availability for release with their line manager before applying. Should permission not be forthcoming then they should refer the matter to their Head of Service. For further information about the role please contact Beth Wride, Neighbourhood Housing Manager at <a href="mailto:bwride@swindon.gov.uk" target="_blank">bwride@swindon.gov.uk</a> As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality &amp; inclusion . If you are experiencing technical issues submitting your application please email <a href="mailto:resourcing@swindon.gov.uk" target="_blank">resourcing@swindon.gov.uk</a>

Lead Neighbourhood Housing Officer

As part of a dynamic team you will have respon sibility for high profile community safety issues a nd tackling anti - social behaviour. You will safeguard vulnerable victims and communities through effective action, making a real difference in our community. What will you be doing? <ul> <li> As a Community Safety Officer, you will be leading priority work areas, managing projects and delivering community safety services . </li> <li> It will be your responsibility to lead co-ordinated multi-agency responses to complex cases of anti-social behaviour and situations that cause community tensions. </li> <li> Using your experience and knowledge, you will carry out investigations, identify support needs, co-ordinate the responses of other agencies, implement early interventions and work with partners to take enforcement action when necessary. </li> <li> You will be required to work with a wide range of agencies both internally and externally; and organisations including voluntary and community groups to address community safety. The current priorities include violence against women and girls, serious youth violence and hate crime . </li> <li> You will be required to build relationships, influence a wide range of agencies and community groups to enable you to respond to community safety priorities. </li> </ul>What we need from you <ul> <li> You will have a relevant degree or equivalent qualification, or have equivalent relevant experience. </li> <li> It is essential you have relevant specialist knowledge of identified community safety priorities; backed by evidence of practical experience of developing and implementing actions in response to these. </li> <li> You will have knowledge of th e anti-social behaviour tool s and powers available to local authorities, and experience of using these effectively in practice. </li> <li> You will have experience of using project management techniques to develop and managing projects to a successful conclusion. </li> <li> Given the nature of this role you will have well developed interpersonal and communication skills, to build relationships and engage successfully with community groups and partner organisations. </li> </ul>Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post. How a career at South Gloucestershire Council is different We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation. Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. <ul> <li> We're building and shaping communities which people are proud of </li> <li> We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses. </li> <li> We're providing essential services across our communities to ensure they are safe and well maintained. </li> </ul>We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We're making a difference, be part of it!

Community Safety Officer

Job Description Job Title: Housing Support Worker Contract Type: Permanent Salary: £25,965.41 (£27,112.48 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: Monday to Friday 9am - 5pm Location: Booker House, Swindon If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Support Worker This role is based at Booker House in Swindon. Booker House is comprised of self-contained flats providing supported housing to customers with learning disabilities aged 18 - 65. You will provide housing-related support to our customers in a variety of ways. For example, helping customers maintain and sustain tenancies, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: <ul> <li>Experience of working with vulnerable people</li> <li>Experience of delivering structured support and risk management</li> <li>To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team</li> <li>An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.</li> <li>Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays </li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: <ul> <li>Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate</li> <li>Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances</li> <li>Engaging customers to meet agreed outcomes and develop life skills</li> <li>Assisting customers with day-to-day support and tenancy-related matters</li> <li>Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities</li> <li>Signposting customers to appropriate external support services, including interventions such as food banks and other community resources</li> <li>Supporting customers to be 'tenancy ready' to enable successful move on</li> <li>Supporting customers to be financially independent through budgeting plans and maximising income</li> <li>Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals</li> <li>Empowering customers to move towards self-management of their medication by following the medication procedure</li> <li>Leading on support initiatives including Group Work</li> <li>Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately</li> <li>Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform</li></ul>Service Delivery: <ul> <li>Facilitate the referral process into the service and assess potential new customers</li> <li>Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support</li> <li>Work with customers to maintain a safe environment by reporting repairs and health and safety concerns</li> <li>Clean and prepare rooms as appropriate</li> <li>Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service</li> <li>Develop and maintain local partnerships to provide a holistic range of support for customer</li> <li>Carry out day-to-day administration and operational duties</li> <li>Other Information:</li> <li>You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours</li> <li>You will be required to travel to different properties within the defined area as and when required</li> <li>Use the Lone Worker system as and when necessary</li> <li>Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc</li> <li>Deliver your role in line with Riverside company values - "Our Riverside Way"</li> <li>Participate in team meetings, attend regular supervisions and reflecting practice sessions</li> <li>Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely</li> <li>From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager</li></ul>Person specification Essential <ul> <li>An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs</li> <li>Experience of delivering structured support and risk management</li> <li>Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude</li> <li>Previous experience in positively resolving incidents</li> <li>Demonstrate initiative and confidence to make and act on decisions</li> <li>Competent administrative and IT skills (to be able to produce reports and other communications)</li></ul>Desirable <ul> <li>Knowledge of Psychological or Trauma Informed approaches to support</li> <li>Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results</li> <li>Knowledge of current benefit systems</li> <li>Experience of working in a care and support environment</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our ways of working Commitment to Diversity

Housing Support Worker

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. With this role you'll be working as part of CGL Swindon. The team supports people with their or their loved ones' drug and/or alcohol issues. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Swindon Full Time Hours: 37.5 per week Full Time Salary Range: £27,449.53 - £31,529.41 (based on full time hours, pro rata for part time). Responsibilities About the role: <ul><li> Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li> Providing screening, assessment, and recovery planning and onward referral</li><li> Reducing drug and alcohol related harm to service users and the wider community</li><li> Promoting carer, service user and community involvement</li><li> Providing advocacy for access to partnership services</li><li> Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li><li> Research, design and prepare subject matter and materials for groups / pods.</li><li> Deliver structured content within group settings to service users at various stages of recovery</li><li> Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users</li><li> Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc</li></ul>About you: <ul><li> Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li> Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.</li><li> Be an excellent communicator, both verbal and written with good IT skills</li><li> Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li> Have a good working knowledge of mental health interventions, services, and good practice</li><li> Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li> Ability to manage change successfully in a way that prioritises the needs of service users</li><li> Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li> Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li> 25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li> Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li> Contributory pension scheme</li><li> Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li> A friendly and supportive team</li><li> Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. 'If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,449.52 - £31,529.41) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 27/10/2024 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Cassie Miles | <a href="mailto:Cassie.Miles@cgl.org.uk" target="_blank">Cassie.Miles@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Due to securing a new contract, Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Bristol. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you! Benefits include: <ul><li>Be part of the company profit share scheme (12% of base salary achieved last year)</li><li>Private mileage scheme and fuel card</li><li>Let us help you prepare for your future with an employer pension contribution of up to 5%</li><li>Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year</li><li>Life Insurance, 3x your salary</li><li>Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.</li></ul>Resident Liaison Officer role: <ul><li>As a Resident Liaison Officer, you will support in the successful delivery of our decarbonisation and planned maintenance, refurbishment contract, working within the residential properties</li><li>You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the teamresponsible for communicating internally and externally about upcoming renovation works, the progress, and its completion</li><li>Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow</li><li>Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract</li><li>Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.</li></ul>What will you bring as a Resident Liaison Officer? <ul><li>Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate</li><li>Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered</li><li>Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution</li><li>Excellent IT skills, including Microsoft (Word and Outlook)</li><li>A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.</li></ul>Additional Benefits include: <ul><li>Enhanced maternity/ paternity pay</li><li>Training and development opportunities</li><li>Trade discounts from our preferred suppliers for you and your friends and family</li><li>Specsavers vouchers</li><li>For information on all other additional benefits, please visit our website.</li></ul>About Ian Williams Ltd Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.

Resident Liaison Officer

Equans is looking for a Resident Liaison Officer to join our team in Swindon, SN3. This is a full time, permanent role. On offer is a salary of £26,000 - £31,000 depending on skills and experience, company vehicle and benefits package. What will you deliver? <ul> <li>To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction</li> <li>Managing the customer/resident journey whilst following the client and company engagement procedures</li> <li>To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department</li> <li>Carry out choice events, consultation events and individual consultation with residents regarding future work.</li> <li>Carry out individual resident inductions to include - introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence</li> <li>Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client's customer care team where appropriate</li> <li>Agree access arrangements with the resident and book appointments to enable the work to their home</li> <li>Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed.</li> </ul> What can we offer you? On offer is a salary of £26,000 - £31,000, car and benefits package, which includes; <ul> <li>24 days annual leave (+ public holidays)</li> <li>Life Cover equivalent to 1 times annual salary</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts </li> <li>Cycle to work scheme </li> <li>Holiday purchase scheme</li> <li>2 corporate social responsibility days per year</li> <li>Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes</li> <li>Attractive Employee Referral Rewards Scheme</li> <li>Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network</li> <li>24/7 Employee Assistance Program and access to mental wellbeing app</li> </ul> Who are we looking for? <ul> <li> Previous experience within a customer service based role</li> <li> Previous resident liaison experience within the construction / social housing sector</li> <li> Basic understanding of construction and social housing</li> <li> Familiarisation of GDPR regulations</li> <li>Computer literate in MS office</li> <li>Full UK driving license</li> </ul> Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK &amp; Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district &amp; embedded energy and decentralised renewables. Equans' 13,500 UK &amp; Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital &amp; industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company. What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network. For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

Job Advert Job role: Community Manager (2907) Location: Salisbury, Wiltshire Hours: Monday to Friday 9am - 5-pm (35 hours per week). Some flexibility is required for occasional evening and weekend events. Salary: £28,000 per annum plus benefits Contract: 9 month Fixed Term Contract The job role As a Community Manager you will contribute to our vision of being UK's leading property manager by: <ul> <li>Based at a prestigious later living housing development providing an efficient, cost-effective management service to our customers while creating a welcoming, friendly and courteous environment for our homeowners.</li></ul><ul> <li>Supporting the growth of vibrant, engaging communities, which enhance our homeowners' lives. Taking responsibility for developing strong, trustworthy relationships with homeowners, their families, and forging strong links and partnerships within the community.</li></ul><ul> <li>Organising and delivering high quality events and a vibrant social calendar of wellbeing activities.</li></ul><ul> <li>Encouraging and introducing prospective customers to our communities. Ensure that robust procedures are in place to ensure the safety and wellbeing of all residents.</li></ul>Main Responsibilities <ul> <li>Effectively manage all customer feedback including complaints, ensuring that service improvements are introduced, improving in line with feedback received.</li> <li>Working closely with external Sales Relationship Managers, advise additional support based on homeowners personal needs.</li> <li>To coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback.</li> <li>Coordinate the Resident's Association, and homeowner focus groups, ensuring they are operated effectively.</li> <li>Arranging General Meetings with homeowners and resident's associations to discuss the management of the property and general expenditure. Minuting the meeting and making sure actions are carried out.</li> <li>Promote good communication and relationships between homeowners and their families and our partners and suppliers.</li> <li>Setting up events and activities and working with other Community Managers as well as homeowners and their families</li> <li>Monthly reporting to management and constantly providing insight gathered from the homeowners on service improvements or areas we can improve on. Reporting on KPIs and client reporting.</li></ul>Skills and Experience <ul> <li>Demonstrable experience gained in a customer facing role, or within the caring profession, preferably in Estate management, Client Services or similar</li> <li>Have a passion for providing an exceptional level of customer service at all times.</li> <li>Flexible and resilient; able to work under pressure to achieve measurable outcomes.</li> <li>Be an excellent and effective communicator, both verbally and in writing, maintaining and striving for high standards of professionalism.</li> <li>Energetic and enthusiastic with a leading and coaching mentality.</li> <li>Resolution focused with the ability to be flexible and creative in your approach.</li> <li>Full driving license, and able to travel to other developments when required</li> <li>An education to GCSE (A-C) or NVQ level 2/3 standard.</li> <li>Excellent IT skills with a thorough understanding of how IT systems and solutions can support business efficiency.</li></ul>Who are we? FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What's next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

Community Manager

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Anstie Court in Devizes. Anstie Court is a beautiful development of 37 one and two bedroom Retirement Living apartments on Wharf Street in Devizes. Hours: 30 hours per week Monday to Friday. We can be flexible around school hours. Salary: £20,857.69 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

11 Jobs in Devizes, UK