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Resident Engagement Manager£65,000 pa + benefits&nbsp;South East London&nbsp;<ul><li>Are you an experienced Resident Engagement Manager with proven experience of exceeding regulatory obligations, putting residents at the heart of everything you do.</li><li>Can you evidence a solid understanding of the Transparency, Influence &amp; Accountability Standard, providing impactful ‘close the loop’ examples of how your work has led to meaningful change for residents.</li><li>Do you have experience of developing and delivering a regulatory compliant Resident Engagement Strategy to ensure residents across all tenures are given a wide range of opportunities to influence Peabody at every level of the organisation.</li><li>Do you have experience of coaching a high performing team, engaging with senior leaders and committees and working for a large, complex and fast paced social housing organisation.</li></ul>If so, we want to hear from you!As our Resident Engagement Manager, you’ll play a crucial role in leading and digital, strategic, regional and local resident engagement opportunities across Peabody's diverse communities. Your expertise in embedding the Transparency, Influence, and Accountability Standard will be key in ensuring that residents are actively involved in shaping services, policies, and resident-led projects. You’ll work with residents across our 108,000 geography to embed a truly resident-first culture.What you’ll de doing:<ul><li>Leading resident engagement, co-design, consultation, and scrutiny initiatives to ensure residents influence decision-making at all levels.</li><li>Developing and delivering Peabody’s Resident Engagement Strategy, ensuring resident feedback leads to tangible improvements.</li><li>Managing a high-performing team of four Local Engagement Leads and one Strategic Engagement Lead, fostering a culture of collaboration and accountability.</li><li>Building strong relationships with residents and key stakeholders, including local authorities, community groups, and other housing associations.</li><li>Ensuring compliance with regulatory standards, particularly the Transparency, Influence &amp; Accountability Standard</li><li>Overseeing engagement budgets and ensuring financial efficiency in delivering high-impact initiatives.</li><li>Representing Peabody externally, including deputising as the G15 chair for resident engagement and networking with sector peers.</li><li>Developing innovative engagement methods to reach seldom-heard voices across our 220,000 residents.</li></ul>What we’re looking for:<ul><li>Extensive experience in resident engagement, scrutiny, and co-design within social housing or a similar sector.</li><li>A strong track record of managing and motivating teams, driving performance, and fostering collaboration.</li><li>Proven ability to influence and build trust with diverse stakeholders, including residents, leadership teams, and external partners.</li><li>Expertise in implementing the Transparency, Influence &amp; Accountability Standard, with solid examples of best practices in engagement.</li><li>Excellent communication and presentation skills, with experience in stakeholder engagement and facilitating resident-led initiatives.</li><li>A resilient and adaptable leader who thrives in a fast-paced and evolving environment.</li></ul>Why join us? At Peabody, we are committed to making a difference. We offer a dynamic and rewarding work environment, along with a range of benefits to support your wellbeing and professional growth:<ul><li>30 days’ annual leave (plus bank holidays)</li><li>Flexible benefits, including healthcare, dental care, and discounts</li><li>4x salary Life Assurance</li><li>Two additional paid volunteering days each year</li><li>Family-friendly policies</li><li>Up to 10% pension contribution, matched 1:1</li></ul>This role requires occasional evening and weekend meetings, as well as a basic DBS check.Closing date: 12th May 2025.&nbsp;You must be eligible to work in the UK – Peabody cannot offer visa sponsorship for this role.

Peabody

Resident Engagement Manager

The vacancyPlease note we have 3 positions&nbsp;available.&nbsp;As a Building Safety Manager at Peabody, you will play a key role in ensuring the safety and compliance of our high-rise residential buildings. With a strong focus on the requirements of the Building Safety Act 2022, you’ll manage building safety risks, implement robust reporting systems, and work collaboratively across teams to drive continuous improvement.This role requires a strong background in fire safety, structural engineering, or building surveying, alongside the ability to manage safety inspections and engage effectively with residents and regulators. You’ll operate with a fair degree of autonomy, often working alone, and your geographical patch will require some travel across Peabody’s asset portfolio, including mandatory team office days.What You’ll Be DoingAs a Building Safety Manager, you will act as a key point of contact for building safety matters, ensuring compliance. This includes preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting (MOR). You’ll assess and manage fire and structural safety risks, conduct inspections and audits, and collaborate with internal teams and external regulators to implement remedial actions.Additionally, you will develop and deliver resident engagement strategies to communicate safety updates, address concerns, and manage complaints related to building and fire safety. Through maintaining detailed records and adhering to organisational policies, you will play a crucial role in ensuring safe and well-managed homes across your portfolio.About YouTo succeed in this role, you will need a proactive and detail-oriented approach, excellent communication skills, and the ability to manage complex tasks effectively.You’ll bring:<ul><li>A recognised minimum level 3 qualification or significant experience in fire safety, structural engineering, or building surveying.</li><li>In-depth knowledge of the Building Safety Act 2022 and its practical applications.</li><li>Strong understanding of fire risk assessments, structural reports, and relevant guidance (e.g., Approved Document B, BS9991).</li><li>Proven experience in building or fire safety within residential, commercial, or complex environments.</li><li>High levels of organisation and attention to detail, with the ability to manage multiple priorities and meet deadlines.</li><li>Competence in maintaining records and writing formal reports.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist, Chloe Singleton at&nbsp;<a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place week commencing 26th&nbsp;MayPLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Building Safety Manager

The vacancyAs a Lead Building Safety Manager, you will play a critical role in ensuring the safety and compliance of Peabody’s high-risk buildings. From leading a team of Building Safety Managers to collaborating with regulators and residents, you’ll be at the forefront of maintaining and enhancing building safety. You will provide strategic oversight for safety initiatives, work closely with senior leadership, and drive continuous improvements across our portfolio.In this role, you will set the standard for building safety within the organisation, aligning with the Building Safety Act 2022 and ensuring compliance with industry regulations. You’ll oversee vital processes, such as preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting, while fostering a culture of transparency and accountability.What You’ll Be DoingYou’ll take ownership of building safety across Peabody’s high-risk buildings, ensuring robust governance and compliance. Leading a dedicated team of Building Safety Managers, you will provide mentorship and guidance, supporting their development and fostering consistency in service delivery. Acting as a key liaison with regulators and other stakeholders, you’ll drive the implementation of safety policies and risk management strategies. Additionally, you’ll oversee inspections, audits, and resident engagement, ensuring clear communication and swift resolution of concerns. With a focus on innovation and continuous improvement, you’ll keep Peabody at the forefront of building safety best practice.About YouTo excel in this role, you’ll need to be a strategic thinker, a proactive leader, and an expert in building safety practices.You’ll bring:<ul><li>Extensive knowledge of the Building Safety Act 2022 and its practical application.</li><li>Previous senior experience in fire/building safety, with a relevant professional membership and Level 4 qualification in fire safety, structural engineering, or building surveying.</li><li>Demonstrated success in managing safety compliance across complex property portfolios.</li><li>Strong leadership skills, with proven experience leading and mentoring teams.</li><li>Exceptional communication and stakeholder management abilities, including work with regulators and executive boards.</li><li>A commitment to professional development and continuous improvement.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist, Chloe Singleton at&nbsp;<a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>Interviews will be taking place week commencing 26th MayPLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Lead Building Safety Manager

Project Manager - Sales£57,000 pa + benefitsWestminster Bridge Road, SE1 7JBAs a Project Manager – Asset Optimisation, your typical day might start with a review of properties ready to take to the market then, you could be meeting with external partners, such as solicitors, auctioneers or agents, to review ongoing property sales. Later, you might work with our compliance team to verify that all sales adhere to regulations, before providing a briefing on the status of property transactions and financial updates to senior management.Working at the heart of our organisation, the Project Manager – Asset Optimisation will play a crucial role in achieving our asset disposal targets, focusing on managing property sales from initial marketing through to completion. With a strategic and hands-on approach, you’ll work to enhance Peabody’s asset disposal processes while ensuring that compliance and financial targets are consistently met.You will be a confident, driven and organised professional who enjoys working collaboratively across teams and is skilled in building meaningful relationships. With a talent for detail-oriented project management and a passion for delivering sales targets, you’ll ensure each asset disposal project progresses smoothly and efficiently. You’ll be based in the office one to two days per week, with flexibility to work remotely for the remaining time.Your role covers all aspects of asset optimisation—everything from reviewing routes to market and determining sale prices to liaising with external partners, ensuring all aspects of property disposal meet compliance standards, and providing regular, accurate updates to internal stakeholders. If you’re proactive, highly organised, and eager to achieve tangible results, we want to hear from you.To be successful in this role, you’re:<ul><li>Experienced in managing property asset disposals, including various sales routes like auctions, open-market, and stock transfers.</li><li>Skilled in engaging and negotiating with diverse internal and external partners, including real estate agents, surveyors, and legal professionals.</li><li>Knowledgeable in sector-specific legislation, including anti-money laundering regulations and building safety policy.</li><li>Organised, with a strong attention to detail, excellent multitasking abilities, and a talent for meeting tight deadlines.</li><li>A clear and collaborative communicator, able to adapt your approach to achieve the best outcomes for Peabody and our stakeholders.</li></ul>If you’re committed to maximising asset value and meeting Peabody’s financial goals, we’d love to hear from you!Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Closing date: 10th May 2025 at midnight.&nbsp;You must be eligible to work in the UK to apply for this vacancy.&nbsp; Peabody are not able to offer Visa sponsorship.

Project Manager - Sales

Permanent Remote Fire Engineer – Up to £95k Package – Excellent Benefits, Incredible Culture, Expanding National Consultancy We’re hiring an experienced Fire Engineer for a permanent, fully remote role with a nationally expanding consultancy known for its outstanding team culture, professional development, and rewarding benefits package. Offering a total salary package of up to £95,000, this is an excellent opportunity to take your fire engineering career to the next level—without compromising flexibility or work-life balance. While the role is remote, occasional visits to Central London may be required for team collaboration and company events.Key Responsibilities:<ul><li>Develop detailed fire strategy reports and fire safety management plans</li><li>Design and advise on a range of fire safety systems including alarms, sprinklers, smoke control, and escape provisions</li><li>Conduct site inspections and fire risk assessments where needed</li><li>Recommend fire-safe building materials and structural layouts</li><li>Ensure compliance with ADB, BS9999, BS9991 and other fire safety regulations</li><li>Liaise with architects, developers, building control, and other stakeholders</li></ul>Requirements:<ul><li>MIFireE membership</li><li>Degree in Fire Engineering or Fire Safety (BEng, BSc, or MSc)</li><li>At least 5 years of relevant consultancy experience</li><li>Strong technical knowledge of UK fire safety guidance and legislation</li><li>Confident communicator with excellent report writing skills</li></ul>What’s on Offer:<ul><li>Permanent role with clear progression and stability</li><li>Up to £95,000 total package, including a £4,800 car allowance</li><li>Fully remote working – with occasional London meetups</li><li>Excellent benefits, including ongoing CPD, support, and performance recognition</li><li>An incredible company culture that values collaboration, trust, and personal growth</li><li>Join an expanding national consultancy with a strong reputation in the industry</li><li>Be part of a high-performing, inclusive, and supportive team</li></ul>If you’re looking for a career-defining move that combines flexibility, meaningful work, and an exceptional team culture—this could be the perfect fit. Apply now or reach out for a confidential chat.

Liquid Recruitment Solutions

Fire Engineer

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home.About you&nbsp;We’re seeking a dedicated payroll assistant to support&nbsp;our&nbsp;payroll function. &nbsp;You’ll be responsible for&nbsp;the&nbsp;preparation of the end-to-end payroll cycle, supported by the head of finance and director of finance and central services as required.You’ll be responsible for providing details to support employee benefits including updating information held for life and health insurance plans. You will handle sensitive information with discretion and communicate confidential details to providers when required.Strong communication skills are essential,&nbsp;as you will be the first point of contact for payroll-related queries, ensuring they are resolved efficiently and professionally.As a team player, you will also provide support to the wider finance team during periods of holiday and sickness cover.To succeed in this role, you must have previous experience in payroll and a solid understanding of payroll processes and regulatory requirements, including auto-enrolment.How to applyFor an informal chat about this role, please contact Kerry Hector, Head of Finance, on email <a href="mailto:Kerry.hector@CIH.org" target="_blank">Kerry.hector@CIH.org</a>.For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications:&nbsp;Sunday 18th May 2025Interviews due to take place:&nbsp;w/c 19th May 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Payroll assistant

Managing a dispersed network of supported housing units across England and Northern Ireland, this pregnancy support charity provides housing and additional outreach services to women who find themselves pregnant, with a young child and homeless.&nbsp;&nbsp;You will work with the Area Services Coordinator to ensure that services are consistently delivered in a trauma-informed manner, serve as the Safeguarding Department Representative, and monitor and assess staff training needs. You will ensure that housing management policies and practices are implemented efficiently. This will include income maximisation, licence and tenant management, void and arrears management, and oversight of proper referral procedures.&nbsp;About You:&nbsp;You must take responsibility for your own professional and personal development to maintain your ability to meet the needs of the charity. You must be fully aware of the regulatory and legal requirements that affect operational services, as well as ensure that all staff members within those services understand and carry out their respective obligations.&nbsp;&nbsp;You must have:&nbsp;<ul><li>Confidence in establishing relationships with multiple referring agencies to achieve effective external communication.&nbsp;&nbsp;</li><li>Demonstrated ability to identify and respond to new referral opportunities for the Charity, with a focus on providing housing and services for pregnant women and their families.&nbsp;&nbsp;</li><li>A proven track record of planning and prioritising regional teamwork, ensuring proper resource allocation and contractual compliance.&nbsp;&nbsp;</li><li>Experience in line management, providing clear direction and performance indicators, inspiring and enabling staff to achieve targets and align with the business plan.&nbsp;</li><li>Demonstrated ability to manage a charity's revenue by minimising voids, arrears, and maximising housing benefit payments, controlling regional expenditure and costs against agreed-upon budgets, and collaborating with the Senior Leadership Team to maintain income and expenditure plans.&nbsp;&nbsp;</li><li>Experience of recruitment and developing and working with volunteers.&nbsp;</li><li>Demonstrated knowledge of current regulatory frameworks, codes of practice, and legislation related to supported housing, health and safety, safeguarding, and transitioning to independent living.&nbsp;</li></ul>Essential Skills:&nbsp;<ul><li>Experience in the delivery and management of support and/or care services.&nbsp;&nbsp;&nbsp; &nbsp;</li><li>Experience in delivering results in line with organisational aims.&nbsp; &nbsp;</li><li>Knowledge and understanding of performance-based management in a customer focused service organisation.&nbsp; &nbsp;</li><li>Understanding the needs of vulnerable people and Safeguarding Children and Adults.&nbsp;</li><li>Experience of communicating effectively with a wide range of people to identify their needs, preferences and demands.&nbsp;&nbsp;</li><li>Commitment to quality, customer service, best practice, and best value in all aspects of the charity’s operation.&nbsp;&nbsp;</li><li>Ability to demonstrate good people skills in managing complex and difficult situations.&nbsp; &nbsp;</li><li>Ability to work with people at all levels.&nbsp;</li><li>Ability to motivate others and work as part of a team.&nbsp;</li><li>Common sense and the ability to use initiative when making decisions.&nbsp;&nbsp;&nbsp; &nbsp;</li></ul>Other roles you may have experience of could include, Area Manager, Service Area Manager, Service, Supported Living Manager, Supported Housing Manager, Area Service Manager, Complex Needs, Accommodation Service, Housing, Social Housing, Recovery, Housing Management, Crisis Manager, Deputy Service Manager, Support Service Team Leader.&nbsp;&nbsp;

Service Support Manager

We’re recruiting 18 Housing Officers across London and surrounding regions on behalf of a respected housing provider.These roles offer hybrid working (just 1–2 days in the office), £26.22/hr, and a clear route to a £35k–£40k permanent role.If you're looking for flexibility, autonomy, and the chance to make a real difference – this is your next move. Locations Available:<ul><li>South West London &amp; Surrounds – 5 roles</li><li>North West London &amp; Surrounds – 6 roles</li><li>East London &amp; East Anglia – 4 roles</li><li>South East &amp; Kent – 3 roles</li></ul>What You’ll Do:<ul><li>Manage your own neighbourhood patch</li><li>Support residents with housing and tenancy issues</li><li>Address ASB and promote safer communities</li><li>Liaise with partners and ensure housing standards</li></ul>What We’re Looking For:<ul><li>Housing or community-focused experience</li><li>Proactive, confident, and people-focused</li><li>Strong communication and case management skills</li><li>Willing to travel locally</li></ul>Apply now if you're interested in any of the above areas – we'll be in touch ASAP to match you with the most suitable patch. Looking forward to speaking with you!

Housing Officers

Job description Part Time 18.5 hours per week, Fixed Term for 12 months to cover maternity leave.Are you passionate about housing and homelessness issues? This is an exciting opportunity to be part of a collaborative effort focussed on reducing homelessness in Bristol. We are looking for an experienced Commissioner or Project Manager who can deliver strategic service improvements which significantly increase the availability of move on accommodation for people who are homeless and the supply of cost effective, high standard Temporary Accommodation. We are looking for a motivated individual with strategic service improvement experience and ability to identify and project manage the delivery of a range of additional move on accommodation to help reduce homelessness in Bristol. You will work closely with other teams within Housing Options, partner organisations working with homeless households and people sleeping rough, and a wide group of other agencies involved in developing affordable accommodation options. Previous experience working in homelessness or affordable housing delivery services alongside good communication, negotiation and good IT skills are key for this role. You will also need to be able to work flexibly, manage time effectively and co-ordinate a range of interventions to ensure work objectives and deadlines are met. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Paul Sylvester on <a href="mailto:paul.sylvester@bristol.gov.uk" target="_blank">paul.sylvester@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Commissioning Manager (Homelessness, Move on Accommodation & TA)

Income Recovery Officer - £34,107 pa Hybrid - 3 days onsite We have an exciting new opening for an Income Recovery Officer. The successful candidate will be responsible for accurate record-keeping, engaging with tenants, and assisting in the development of monitoring systems. This role also involves staying updated on legislation, attending meetings, and performing duties in line with policies and best practices. Key Responsibilities: <ul><li>Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.</li><li>Prepare and serve legal notices and represent Hightown in possession cases as necessary.</li><li>Conduct home visits to tenants as required by tenancy conduct or procedures.</li><li>Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.</li><li>Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.</li><li>Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.</li></ul>Experience and Qualifications Required: <ul><li>Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.</li><li>Educated to GCSE level with a grade C or above in English and Maths.</li><li>Proficient in using computer systems, including spreadsheets and various software packages.</li><li>Knowledge and understanding of Housing and Welfare benefits.</li><li>Previous experience engaging with customers or service users.</li></ul>About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year . The Benefits We offer a range of benefits which include: <ul><li>33 days of annual leave including Bank Holidays, rising to 35 days with service</li><li>£34,107 pa for 35 hours a week contract</li><li>Monthly attendance bonus</li><li>Ongoing professional development and support to deliver outstanding support</li><li>Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Employee support and health &amp; wellbeing services</li><li>Well-equipped on-site gym</li></ul>We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out. Hightown is an Equal Opportunities &amp; Disability Confident Employer

Income Recovery Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now recruiting for a Resident Liaison Officer within out Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Resident Liaison Officer

Job Introduction At Turning Point, we support people across the UK with mental health issues. As the Transition Navigator, you'll make a real difference to their lives as you work closely with them to help them achieve their potential. Beacon Lodge is a mental health step down unit that supports people to transition from acute mental health wards back into the community. Passionate about people, you'll enjoy the scope of this role. With an emphasis on recovery working alongside specialist housing and benefit related support, you'll need to work flexibly to manage your own small caseload and help with the day to day running of the service. Role Responsibility Raising the bar for person-centred care, you'll provide a range of recovery focused support through key working sessions and group work. People's lives will be truly changed by you as you enable and prepare them to gain new skills and help them find ways to promote their long-term recovery. You will also have off rota responsibilities such as housing and benefit assessments, identifying housing needs, liaising with local authorities to ensure that service users are supported in their move on from the service. On rota, you'll work with individuals on their recovery, devising individually tailored support and risk management plans and ensuring effective discharge planning. Ultimately, you'll play a vital role in helping them to gain skills and coping strategies, all while encouraging positive change and independence. The role requires you to work on a 24-hour rolling rota consisting of 12-hour day and waking night shifts including alternate weekends. The Ideal Candidate Ideally with experience in the mental health sector, it's essential that you have a good understanding of the recovery model, together with a solution-focused attitude and a person-centred approach. You'll be equally comfortable getting things done on your own initiative and as part of a team and have no problems working in a fast-paced environment and adapting to challenging situations. And of course, you'll be the sort of person who enjoys talking to people with different needs, is genuinely interested in helping them, and possesses a deep level of empathy, understanding and patience. Housing and benefit knowledge would be desirable in this role but support and training will be provided to the successful candidate. About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. Turning Point Benefits We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Transition and Housing Support Worker

Salary: £35,365 - £43,706 per annum pro rata Location: Hybrid/Croydon &amp; Merton Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2025 We're looking to recruit two Resident Liaison Officers to join our existing team in Croydon/Merton and cover the local region. This is a dynamic role; you'll be dealing with many different types of cases, seeing them through to conclusion and often helping customers who may be vulnerable. Today, you could be ensuring a complaint is resolved, a repair is completed or working with a whole block to support customers whilst services are restored, tomorrow you could be helping with an estate event, arranging a decant, or working with residents who require tailored support. Our residents are our priority, and we are keen to hear their views and communicate effectively on service promises. You'll report to the Resident Liaison Manager. The role involves a mix of home, office, and on-site work, as well as resident visits. Applicants must be able to travel across local regions as and when required. If this sounds like an opportunity for you, please take a look at the full role profile for more information - Resident Liaison Officer. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle - dive in and find out more here. To find out more about who we are and what we do, please click here. Internal applicants are required to inform their line manager of their intention to apply for a secondment opportunity. Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software. Closing Date: Tuesday 13th May 2025 at midnight. This is a hybrid role with a base location at one of our offices in Croydon/Merton. Candidates will be expected to work from the office at least 2 days per week. Applicants must be able to travel across the region as required. This post is subject to a Basic Criminal Record Check Clearance. We reserve the right to close this advert early.

Job Information ROLE OF THE JOB You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customer to deliver a range of tenancy management services including; changes in tenancies, property inspections, tenancy breaches and estate management. You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places. You will be responsible for the matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss. You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours. This role is offered on a fixed 2 year basis. REQUIREMENTS OF THE JOB <ul><li>NVQ level 3 or equivalent </li><li>Social Housing or Customer focused based experience</li><li>You will be a highly motivated, customer focused individual who thrives on making a positive difference to others, the successful candidate will work well with others and be able to form strong partnerships. </li><li>Valid UK driving license and have use of a vehicle</li></ul>For further information about this role, please contact Stephanie Briggs (Senior Estates Officer) via email; <a href="mailto:stephanie.briggs@northumberland.gov.uk" target="_blank">stephanie.briggs@northumberland.gov.uk</a> Why choose us? We have some outstanding benefits and perks to offer you, including: <ul><li>26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) </li><li>Automatic enrolment into the Local Government Pension Scheme </li><li>Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)</li><li>To see all our excellent benefits and perks, please click here. </li></ul>Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities. Facebook: NCC Jobs Group LinkedIn: Northumberland County Council Jobs Further information Please note that this is a full time position but applications on a part-time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here . We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email <a href="mailto:hrrecruitment@northumberland.gov.uk" target="_blank">hrrecruitment@northumberland.gov.uk</a> or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post. Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930 Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Estate Officer

Job Description About the role This is a hands-on, community-based role where no two days are the same. You'll work directly with residents, supporting them to manage their tenancies and live well in their homes. Using your knowledge of housing law and services, you'll take early action to resolve issues, support positive outcomes, and uphold landlord responsibilities. From tackling anti-social behaviour to managing tenancy breaches and improving estates, you'll be out and about on your patch - building stronger, safer neighbourhoods one day at a time. We want you to care about where you work and make a difference for these residents and communities. What you'll need to be successful: <ul> <li>Confidence working with people in challenging situations - you'll build long-term relationships with residents, manage sensitive conversations, support vulnerable tenants, and take enforcement action where needed. You'll also represent us in multi-agency meetings, so being calm, credible and professional matters.</li> <li>Experience of delivering a technical service and using legislation - you'll be applying landlord and tenancy law and making decisions that impact people's homes and lives. If your experience isn't housing, you'll need transferable evidence of applying technical knowledge in similar roles. In all these scenarios, people skills matter to us just as much.</li> <li>Proven experience of casework, partnership working and record keeping - you'll lead complex issues for the benefit of our residents, working with colleagues across other statutory services, health and social care and the Police, so experience in good case management is important.</li> <li>Evidence of empowering communities and neighbourhoods - we want to empower our residents to make a difference to their communities so your experience of engagement, improvement projects and involving stakeholders in local decision-making really matters. </li> <li>Good judgement and resilience - you'll know when to listen, when to challenge, and when to escalate. This role isn't always easy, and you'll be trusted to manage risk, make fair decisions, and take action in the best interests of residents, the community, and for Cornwall Housing.</li> <li>A full UK driving licence and access to a vehicle - this is a patch-based role covering around 500 homes where visibility matters. You'll be out meeting residents, inspecting homes and estates, and taking proactive steps to improve neighbourhoods.</li></ul>To find out more about the role and requirements, please view the Role Profile. Our offer to you Salary: £34,369 per year Working Hours: 37 hours per week Contract Type: 4 Permanent roles, plus 2 fixed term contracts for 9 - 12 months due to an employee secondment and maternity cover. Existing CHL employees are welcome to apply as a secondment opportunity, but please discuss this with your manager before applying. Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week. Your base will be either: <ul> <li>North East = our main office in Chy Trevail, Bodmin, PL31 2FR</li> <li>South East = Luxstowe House, Liskeard, PL14 3DZ</li> <li>West = New County Hall, Truro, TR1 3AY</li></ul>We're recruiting roles across all our Regions! Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge. Our South-East area is from central towns of Liskeard to Torpoint/Saltash overlooking the Tamar, and across our beautiful coastline from Rame Head to Looe and St Austell. Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St Agnes. We're also expanding around rejuvenation schemes in Redruth and further west. What you'll get from us in return is: <ul> <li>A challenge like no other - Cornwall is unique and so are we!</li> <li>A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work</li> <li>A senior management team who will listen and support you, and encourage your ideas and creative thinking</li> <li>Investment and support in your continuous learning and development</li> <li>Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal</li> <li>And a chance to really make your mark</li></ul>Safeguarding We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role. To apply <a href="https://www.cornwallhousing.org.uk/jobs/housingmanagementjobs/" target="_blank">https://www.cornwallhousing.org.uk/jobs/housingmanagementjobs/</a> It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV. The planned closing date for applications is Sunday 18 May 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early. We may call you week beginning 19 or 26 May 2025 to undertake a 10-minute initial telephone interview. This will be during normal business hours (Mon-Fri, 9am-5pm). Please let us know on your application any days/times to avoid for a) initial telephone interview and b) formal interview. Interviews are planned for Wednesday 4 and Thursday 5 June 2025, at our main offices in Chy Trevail, Bodmin. We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible. Contact us If you'd like to have a discussion about the role, please feel free to contact us at <a href="mailto:peopleandHandS@cornwallhousing.org.uk" target="_blank">peopleandHandS@cornwallhousing.org.uk</a> or 01872 324 329 Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all! Recruitment Agencies - we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:<a href="https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/" target="_blank">https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/</a>

Neighbourhood Housing Officer x6

Housing Officer Salary: £26,250.00 Location: Lincoln Vehicle &amp; Fuel card included + Excellent Serco Benefits Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00. You will be required to be on call rota on average every 10 weeks) You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation. Our Housing Officers (HO's) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis. This role is suited to someone with a solid work history dealing with people face to face and enjoys a demanding workload where you get to utilise your organisations skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire so you must hold a valid UK drivers' licence and be enthusiastic about taking on a range of accountabilities such as: <ul> <li>Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standard defined within the AASC Contract and property standards guide.</li> <li>Manage on-boarding and withdrawal of properties within allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).</li> <li>Report all property faults identified, correctly categorising them for appropriate response.</li> <li>Complete all minor Property repairs within the scope enabled by training, experience and the toolkit and spares provided.</li> <li>Administration of operational cash to enable the completion of tasks such as topping up of utility meters &amp; emergency cash payments.</li> <li>Respond to customer complaints</li></ul>What you'll need to do the role Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office). Whilst experience in a previous property related role is beneficial, this isn't a requirement, more importantly is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users and some may be challenging - dealing with anti-social behaviours, medical needs, management of child safeguarding needs etc. You will have strong communication skills and be confident managing conflict. Why Serco A place you can make an impact - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture. What we offer <ul> <li>Pension up to - 6%</li> <li>Vehicle &amp; Fuel card</li> <li>Employee Assistance Programme</li> <li>Chance to contribute to innovation in the public services</li> <li>A company passionate about diversity and inclusion</li> <li>Serco Benefits package safe and supportive culture</li> <li>A company passionate about diversity and inclusion</li></ul>#aasccareers About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT &amp; Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Housing Officer

About the role Join Us as a Senior Housing Officer (Temporary Accommodation) Are you passionate about housing management and leading positive change? We're looking for a committed Senior Housing Officer to support the day-to-day delivery and development of Dorset Council's Temporary Accommodation service, helping some of our most vulnerable residents to sustain safe, secure homes. As a key member of the management team, you will supervise Housing Officers, oversee property management across a diverse portfolio, and help drive forward service improvements. You will work closely with colleagues, landlords, contractors, and external partners to ensure high standards, strong tenancy sustainment, and compliance with housing legislation. If you're an experienced housing professional with excellent leadership skills and a passion for service development, we'd love to hear from you. What you'll be doing: Supervising and supporting Housing Officers, including coaching, mentoring, and workload management Overseeing property and tenancy management across a portfolio of owned, leased, and emergency accommodation Managing complex cases, tackling tenancy breaches, anti-social behaviour, and safeguarding concerns Contributing to the ongoing development of service policies, procedures, and system improvements Deputising for the Temporary Accommodation Team Leader when needed Working closely with internal teams, landlords, support providers, and partner agencies to achieve positive outcomes Supporting performance monitoring, reporting, and service development activities What we're looking for: <ul> <li>experience of supervising or supporting a team in a housing management or homelessness service</li> <li>strong working knowledge of housing law, temporary accommodation management, and homelessness prevention</li> <li>excellent problem-solving, communication, and partnership-building skills</li> <li>a flexible, proactive approach and a commitment to excellent customer service</li> <li>the ability to work confidently under pressure, prioritise competing demands, and lead by example</li> <li>access to a vehicle and a full UK driving licence (essential for this role)</li></ul>Experience of working with vulnerable households, safeguarding, court proceedings, or complex tenancy management is highly desirable. A Basic DBS check will be required for this role. Further Information For an informal discussion about the role, please contact Sean Brown at [email protected]. This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders. See our policy on safeguarding children and young people. About Us At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. We: <ul> <li>provide essential services that support over 380,000 residents </li> <li>work in partnership to make a real difference </li> <li>value every role and the impact it has on our communities </li> <li>support our employees to grow, develop, and thrive </li></ul>You will: <ul> <li>be part of a team that works together for a better Dorset </li> <li>have access to a range of benefits and support </li> <li>have access to range of training opportunities which will help with your personal development and career progression </li></ul>We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. If you're passionate about making a difference, we'd love you to join us. Find out more about how to apply.

Senior Housing Officer - Housing Management

Housing Officer Stoke on Trent Role and key responsibilities for Housing Officer <ul><li>Visiting tenants in their own homes</li><li>Receiving and investigating complaints and incidents of Anti Social Behaviour or other tenancy condition breaches</li><li>Completing fire safety audits </li><li>attending meetings, case conferences, working parties, court hearings, tenancy review hearings and evictions as directed</li><li>Supporting tenants with vulnerabilities</li><li>Attending child protection conferences</li><li>Recovery of rent arrears and maximisation of rental and other income for all council services</li></ul>Minimum Requirements for Housing Officer <ul><li>Previous experience required </li><li>Previous experience using NEC database (advantageous)</li><li>Strong written and verbal communication skills </li><li>Excellent organisational skills </li><li>Possess detailed knowledge and understanding of Housing Management</li><li>Ability to prioritise own workload</li><li>Self-motivated and able to work on own initiative</li><li>Ability to deal with stressful and emotional situations</li></ul>Pay rate: £16.26 - £17.51 per hour Working hours: Part time 18h per week Part time: 18 hours per week between Monday - Friday 09:00 - 17:00 This job is commutable from the following areas, Stoke on Trent, Newcastle, Hanley, Bentilee, Bucknall, Tunstall, Burslem, Cobridge, Trentham Lakes, Longton, Meir, If you believe that your skills and experience match what we are looking for please call our office on 01782 367818 or submit your CV by clicking "Apply Now" and we will be in touch immediately.

We are delighted to be recruiting for a Tenant Liaison Officer to support the Disrepair (Housing Claims) Team. This role will play a key part serving as the primary point of contact between customers (tenants and residents) contractors, and operational teams during disrepair projects. This will cover our work predominantly throughout the London Borough of Barking &amp; Dagenham. Responsibilities include:- • Acting as a crucial intermediary between the site teams, residents, and colleagues. • Being the main contact for residents, keeping them informed about project timelines, progress, and any disruptions. • Ensuring residents are aware of the works processes and communicate updates / changes accordingly • Attending regular client representative and tenant meetings and workshops to ensure highest level of customer service is provided at all times. • Ensure a consistent approach to customer care is adopted, • Managing the Tenant's Complaints procedures as a point of escalation. • Updating the database to reflect on-going works. • Collaborate with internal teams as necessary (such as planners and operatives) to assist with booking appointments and managing schedules • Facilitate communication between all stakeholders for a seamless project experience. • Addressing residents' concerns and complaints, ensuring their needs are met What we're looking for: • Previous experience in customer service or housing-related roles, ideally within a Resident/tenant Liaison Officer (RLO) role. • Experience of repairs and maintenance programmes in occupied premises, ideally with legal disrepair/housing condition claims environment. • Proven track record of successfully managing the workload across planned maintenance programmes. Skills and Abilities: • Strong interpersonal and communication skills • Confidence to manage sometimes difficult situations, and proven ability to work collaboratively with a range of stakeholders. • Empathy and the ability to build trust with residents, tenants and customers. • Knowledge of housing regulations and disrepair protocols. • Excellent organisational skills to manage multiple cases simultaneously. • Self-motivated with a proactive attitude to see cases through to resolution. Working arrangements • Full-time, permanent • Office based, with some flexibility available (a minimum of 3 days in office) • Salary £32,000 per annum About us: BD Group is a dynamic Local Authority Trading Company (LATCO) subsidiary of the London Borough of Barking and Dagenham. We provide critical infrastructure services including: • Repair and maintenance for 18,000 social houses • Capital works programmes • Cleaning and catering for over 40 schools • 24/7 emergency repair services • Facilities management • Environmental services Our mission combines private sector efficiency with a genuine public service ethos, reinvesting all profits back into our community. Perks &amp; Benefits: Competitive salary and benefits package including: Heart Hub rewards, perks &amp; benefits platform Group Life Assurance Private Medical Insurance Pension Scheme Paid Holidays Family Friendly Policies making work-life balance more achievable Health &amp; wellbeing support including an Employee Assistance Programme (EAP) Great offices &amp; local amenities including our on-site Café (with discounts available via our app) Access to independent mortgage advisory service Free parking at our head office - The Cube Free on-site parking Career development and training opportunities A great team with a friendly and inclusive workplace culture. To Apply: If you're passionate about making a difference and eager to grow in a supportive environment, we want to hear from you! Apply now and by clicking 'apply' below to submit your CV and outline relevant skills and experience via the application form for the opportunity to become part of our success story.

Tenant Liaison Officer

<ul> <li>Contract Type: Permanent </li> <li>Salary: Starting from £29,277 (inclusive of Local Weighting Allowance)</li> <li>Working Hours: 37 hours per week</li> <li>Location: Observatory House, 25 Windsor Road, Slough, SL1 2EL</li> <li>Working Arrangements: Hybrid </li></ul>The closing date for applications is midnight on 14th May 2025 Our Tenancy Management Team are looking to recruit a Neighbourhood Officer to provide support to the wider team in delivering an excellent Housing Management Service. The role is responsible for providing administrative support in all areas of Housing Management including ASB prevention and enforcement, voids, and lettings. Our Council: People are proud to live and work in Slough where diversity is celebrated and where residents can enjoy fulfilling prosperous and healthy lives. Our vision is to make a difference to our communities and our environment. All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. What We Offer: SBC is a fantastic place to work offering a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive. Alongside a competitive salary, there are a range of great benefits including: <ul> <li>Generous holiday entitlement - 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service.</li> <li>Generous pension scheme</li> <li>Our commitment to equality and diversity through a range of employee networks</li> <li>Wellbeing initiatives</li> <li>Discounted car parking</li> <li>Season loan ticket - to help with the cost of your rail / bus journey to &amp; from work.</li></ul>Interested? We are a diverse workforce and welcome applications from people of all backgrounds. We aim to foster an inclusive workplace where people are valued, and one which represents the local communities that we serve. We value diversity. Slough Borough Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all applicants who have chosen to share that they have a disability on the application form and can evidence the minimum criteria for the role through their application. We want our application process to be open and accessible. If you wish to make your application in an alternative format, please email <a href="mailto:Recruitment@slough.gov.uk" target="_blank">Recruitment@slough.gov.uk</a> quoting the job reference - our Accessibility Statement has more information. How to Apply: Please click on the apply button below to submit your application. We look forward to hearing from you! We reserve the right to close the advert early if we receive a number of suitable applicants therefore, please submit your application as soon as possible.

Neighbourhood Officer

JOB DESCRIPTION Organisation: London Borough of Waltham Forest Directorate: Place Grade: PO10 Salary: £65,025-£68,439 (+market supplement) Contract Type: Full-time, Permanent Working hours per week: 36 Working style: Hybrid Application Deadline: 23/05/2025 Proposed Interview Date(s): TBC Reference: 1479 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are currently hiring for a Building Safety Manager to join our thriving Housing service. The Building Safety Manager position is to take responsibility for and cooperate with the Principal Responsible Person and Responsible Person/s in relation to whole building safety by coordinating and assuring all building-related activities to ensure compliance with the requirements for the Building Safety Act 2022, Fire Safety Act 2021, and associated statutory and internal building safety management system requirements across the Council's housing stock. This position will coordinate access to quality information related to the development and maintenance of the Building Safety Case and Safety Case Reports and Building Assurance Certificates pertaining to high-rise buildings and facilitate appropriate opportunities to support stakeholder training needs. Waltham Forest Council is responsible for 12,000 properties. There are 21 high rise buildings in Waltham Forest, which along with the other Building Safety Manager will form the bulk of your responsibilities. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Ensure compliance with the Building Safety Act 2022, Fire Safety Act 2021, Health and Safety Regulations, and CDM (Construction Design and Management) Regulations.</li> <li>Act as the primary contact for building safety, maintaining openness and trust with residents to ensure safety.</li> <li>Lead the development and implementation of building safety strategies, including fire risk assessments and safety cases.</li> <li>Oversee contractors and ensure compliance with safe practices for maintenance and post-construction work.</li> <li>Maintain and manage the "Golden Thread" of safety information, ensuring it is up-to-date and accessible.</li> <li>Ensure all involved in building maintenance have the necessary competence and training.</li> <li>Engage and educate residents on building safety responsibilities and act on their concerns.</li> <li>Implement and manage a Mandatory Occurrence Reporting regime for building safety incidents.</li> <li>Manage resources to deliver Building Safety Cases for high-risk and complex buildings, ensuring compliance with regulations.</li> <li>Respond to emergency callouts, restoring services and supporting residents in line with business continuity plans.</li> </ul>Qualifications and Requirements: To be considered for this position, you should meet the following requirements: <ul> <li>Must be able to travel to sites as required.</li> <li>Physically able to access all areas e.g., climb stairs, access restricted spaces/service areas, use ladders to inspect roof/void spaces, etc.</li> <li>Be able to attend evening or weekend meetings when necessary and arrange for appropriate out-of-hours and emergency responses</li> <li>Working knowledge of the relevant Building Safety Legislation (Building Safety Act, Fire Safety Act, Duty of Care).</li> <li>Working knowledge relating to managing the delivery of building safety compliance or the built environment.</li> <li>Relevant Asset Management, Construction and/or Fire Safety qualifications (Degree or diploma in construction or fire safety) or equivalent.</li> <li>Current professional membership e.g., RICS, IFE, IFSM, IOSH, IIRSM, CQI, etc. or currently working towards attaining.</li> <li>A good level of IT literacy.</li> </ul>Terms and conditions: The below terms and conditions apply to this role: Satisfactory employment references and CIFAS identity checks. Satisfactory declaration of interest. As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Dragana Gvozdic-Groza, Head of Building Safety Compliance at <a href="mailto:dragana.gvozdic-groza@walthamforest.gov.uk" target="_blank">dragana.gvozdic-groza@walthamforest.gov.uk</a>. If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

The Vacancy <ul> <li>Annual salary of £28,506 (FTE)</li> <li>Permanent role</li> <li>Full-time (37 hours), part-time and flexible working patterns available</li> <li>Based in Rochdale, hybrid working</li></ul>Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered. Proposed Interview Date: W/C 19th May 2025 The role As a Homeless Prevention &amp; Response worker at Petrus you will deliver direct prevention support alongside a wider service offer to meet the needs experienced due other areas of disadvantage, for example, physical and mental health issues, poverty, experience of the criminal justice system, substance use and domestic abuse. Petrus will provide tailored support to prevent eviction from various tenure types, prevent the need for temporary accommodation, open access to alternative accommodation, improve home environment and lifestyle and increase tenancy security and management. This role will require you to work alongside other Petrus teams as well as other partners and agencies who provide support for people in the borough. These services will include healthcare (sexual health, podiatry, optometry), alcohol and substance use, domestic abuse and mental health support. The right fit <ul> <li>Experience of working with individuals with multiple and complex needs.</li> <li>An understanding of the barriers faced by those affected by homelessness and experiencing multiple and complex needs.</li> <li>An understanding of the Homelessness Reduction Act 2018 in its approach to preventing homelessness.</li> <li>Experience of delivering support that supports and empowers change.</li> <li>Excellent communication skills including report writing, use of IT and professional representation of the organisation.</li> <li>Ability to consult, identify and facilitate key activities to promote wellbeing.</li> <li>Ability to demonstrate effective partner relationships and multi -agency working.</li> <li>Ability to assess need and deliver effective support appropriate to need.</li> <li>Skill and experience in signposting service users to appropriate services.</li> <li>This role will require an Enhanced DBS</li></ul>Who we are Petrus provides support services for people facing homelessness or in housing need. We are a charitable organisation and deliver both drop in and residential services in Rochdale and Oldham. We believe people should have access to safe, secure, quality housing. We help people to develop skills, independence and make positive choices. We believe collaboration with other agencies and organisations is key to creating a world where everyone has a safe place to live. Petrus is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our Talent Acquisition team will review your application and will be in touch shortly. What we offer Petrus really is a great place to work - and you don't have to just take our word for it! We're an accredited Best Companies Top 100 employer and have achieved Investors in People Gold status. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which includes: <ul> <li>A range of flexible working options.</li> <li>25 days paid annual leave each year (rising to 27 days after three years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering.</li> <li>5% Employers Contribution to the Pension Scheme.</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company Petrus provides residential and day support services to people who are homeless or in housing need. It offers a safe environment where people can develop their skills and independence to empower change. People often find it difficult to know where to go and who to ask for help, and we try and make this as easy as possible. We engage with individuals and start to build a relationship with them, which is key to building trust and facilitating positive choices. We encourage individuals to access appropriate support and can refer them into housing. Gallery Previous Next

Homeless Prevention and Response Worker

The Vacancy FULL TIME - 37hrs Mix of shifts - Early &amp; Lates - 1 in 4 weekends West Berkshire West Berkshire Homeless Service provides support to adults who are homeless or at risk of homelessness across two locations, each are tailored to meet the needs of the clients. Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work evenings and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Recovery Worker

The Vacancy FULL TIME - 37hrs - 10 Month FTC Mixture of Early shifts, Late shifts and Weekends Mayplace provides 24/7 support to adults, who are homeless or at risk of homelessness. Our goal is to provide person-centred support to clients so they can develop key life skills to encourage independence, empower them to reach their goals and enable them to move on into independent living. If you love working with people and are looking for a varied, rewarding role, then this is the role for you! JOB PURPOSE To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES <ul> <li>To assess the needs of each client, helping to develop their individual support plan to achieve their goals</li> <li>To produce and regularly review comprehensive client-based risk assessments</li> <li>To manage a caseload of clients on a one-to-one basis </li> <li>To support clients to gain and/or maintain accommodation or achieve outcomes defined by the service specification</li> <li>To engage with local authorities, health providers and other agencies, creating and maintaining constructive working relationships to maximise the opportunities available to clients</li> <li>To lead on client activities to help them gain practical life skills and encourage their engagement with the running of the service</li> <li>To support clients with managing their finances, paying rent, managing arrears and accessing benefits</li> <li>To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering </li> <li>To support clients in trauma informed and psychologically informed ways</li> <li>To adhere to safeguarding responsibilities, following our safeguarding policy and procedure</li> <li>To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures</li> <li>To provide basic first aid assistance until help arrives (full training is provided)</li> <li>To work confidently and efficiently when lone working</li> <li>To maintain accurate records on our client management system and ensure these are stored in line with GDPR</li> <li>To maintain confidentiality</li> <li>To represent the organisation in a professional manner </li> <li>To carry out any other reasonable duties required in the interest of the organisation</li></ul>ROLE REQUIREMENTS <ul> <li>This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role</li> <li>This role will require a full drivers' licence and access to a vehicle</li> <li>This role will require you to work flexibly across several sites</li> <li>This role will require you to work with clients on a one-to-one basis</li> <li>This role will require you to work evenings and/or weekends</li> <li>This role will require you to lone work</li></ul>ESSENTIAL CRITERIA <ul> <li>Strong communication skills, both verbal and written</li> <li>Clear verbal and written English </li> <li>Good keyboard skills for data inputting</li> <li>Good working knowledge of Microsoft Outlook, Excel and Word</li> <li>Confident and assertive manner</li> <li>Ability to self-motivate as you will work on your own</li> <li>Effective team working </li> <li>Ability to respond calmly to crisis</li> <li>Deal promptly with and effectively react to challenging situations</li> <li>Have an interest and genuine concern for homelessness and related issues</li></ul>DESIRABLE CRITERIA <ul> <li>Experience of managing a caseload of clients </li> <li>Understanding of risk assessment and person-centred, outcomes-based delivery</li> <li>Understanding of the support needs of people experiencing homelessness or those with complex needs</li> <li>Knowledge of voluntary and statutory agencies, housing regulations and the benefits system</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset. We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Gallery Previous Next Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme

Homeless Support Worker

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Senior Tenant Engagement Officer. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working. The successful candidate can be based in any Flagship Housing office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham &amp; Bury St. Edmunds. As a Senior Tenant Engagement Officer, you will create and deliver the retrofit tenant engagement strategy and implement initiatives for retrofit projects, that are compliant with both PAS:2035 requirements and in line with Flagship's policy and regulatory requirements. You will continuously review and improve the tenant engagement strategy, in collaboration with internal and external stakeholders, to deliver outstanding and effective communications throughout the retrofit journey. You'll lead a team of Tenant Engagement Officers to effectively deliver tenant engagement and reduce tenant refusals. Engaging with tenants throughout the retrofit journey, providing a single point of contact by the tenants' preferred communication methods, acting on feedback and exploring alternative opportunities to continuously improve tenant experience. Seeking to understand and support the needs of vulnerable tenants and effectively implement the required support identified. You'll help make the case for energy saving technologies, compiling case studies and identifying community champions. Sharing successes using case studies, reports and measures to increase the knowledge of retrofit and sustainability across the business. Whilst collaborating with colleagues about our retrofit projects and how these feed into our Net Zero Strategy. Applications are welcomed for the role of Senior Tenant Engagement Officer from those with excellent communication skills, with the ability to adapt confidently to the needs of a diverse range of people. You'll have both experience and understanding of retrofit and the PAS:2035 standards. Experience in leading people and supporting with managing projects. Whilst being able to work closely with a team to provide support and guidance for success in both their roles and yours. Educated to A-Level standard and Retrofit Advisor Level 3 qualified. You'll also need a full valid driving license. In return for your hard work, we offer a competitive salary of £38,000 - £40,000 per annum and a benefits package that includes: <ul> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Senior Tenant Engagement Officer the Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 3190 and state that you are applying to be a Senior Tenant Engagement Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 26.05.2025. Interview Date: 10.06.2025, in King Street, Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Senior Tenant Engagement Officer - Reference Number 3190 Division Central Services Department Asset Management Locations Office Based - Negotiable (any Flagship Office) Yearly salary £38,000 - £40,000

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