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Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch. We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in. Key Responsibilities: <ul><li>Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness</li><li>To oversee the day-to-day management of the Accommodation function within the park and lead the team in delivering a quality service</li><li>To plan and prepare for check in days, ensuring all accommodation is cleaned to the highest standard and ready on time</li><li>Has the confidence to deal with guest and owner concerns, by demonstrating the ability to resolve problems</li><li>Reacting to guest and owner feedback in a timely manner, addressing any areas with the team where improvements can be made</li><li>Coach and develop team members through establishing clear expectations and targets and by ensuring that all standard operating procedures are followed</li><li>Manage all accommodation team administration, including scheduling rotas and allocating tasks, managing time off, payroll enquiries, team member appraisals and any development requirements</li><li>Ensure new team members complete all mandatory Induction and role related training requirements</li><li>Work in partnership with other managers and colleagues to ensure a culture of strong communication and teamwork</li><li>Adhere to all mandatory and company Health and Safety policies, including Safe use of Cleaning Chemicals</li><li>Manage Accommodation budget</li><li>Undertake and attend training and meetings as required</li><li>To act as an ambassador for the business and ensure that the company is promoted externally on all occasions</li><li>To perform any other duties as required by the company</li></ul>Experience/Skills Required: <ul><li>Good organisational &amp; planning skills with a good attention to detail</li><li>Problem-solving abilities</li><li>Good spoken and written English</li><li>Previous experience in leading/supervising/coaching a team</li><li>Ability to work at pace while under pressure</li><li>Self-starter with a high level of personal motivation</li><li>Used to working both independently and as part of a team</li><li>Flexibility around working hours</li><li>Driver with clean licence</li></ul>If you think the perfect candidate is you, then we'd absolutely love to hear from you! Team benefits: <ul><li>Career progression</li><li>Employee assistance programme</li><li>Team recognition programme</li><li>25% off food &amp; drink while on all Cove UK parks</li><li>Generous team discount on Holidays to Cove UK parks</li><li>Free use of swimming pools and gyms on all Cove UK parks</li><li>Long service awards and value recognition</li><li>Company events and incentives</li><li>Refer a friend scheme</li><li>Sales referral scheme</li><li>Fabulous location</li></ul>We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.

1 Job in Dunoon PA23, UK