Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch.
We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities:
Team benefits:
We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities:
- Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
- To oversee the day-to-day management of the Accommodation function within the park and lead the team in delivering a quality service
- To plan and prepare for check in days, ensuring all accommodation is cleaned to the highest standard and ready on time
- Has the confidence to deal with guest and owner concerns, by demonstrating the ability to resolve problems
- Reacting to guest and owner feedback in a timely manner, addressing any areas with the team where improvements can be made
- Coach and develop team members through establishing clear expectations and targets and by ensuring that all standard operating procedures are followed
- Manage all accommodation team administration, including scheduling rotas and allocating tasks, managing time off, payroll enquiries, team member appraisals and any development requirements
- Ensure new team members complete all mandatory Induction and role related training requirements
- Work in partnership with other managers and colleagues to ensure a culture of strong communication and teamwork
- Adhere to all mandatory and company Health and Safety policies, including Safe use of Cleaning Chemicals
- Manage Accommodation budget
- Undertake and attend training and meetings as required
- To act as an ambassador for the business and ensure that the company is promoted externally on all occasions
- To perform any other duties as required by the company
- Good organisational & planning skills with a good attention to detail
- Problem-solving abilities
- Good spoken and written English
- Previous experience in leading/supervising/coaching a team
- Ability to work at pace while under pressure
- Self-starter with a high level of personal motivation
- Used to working both independently and as part of a team
- Flexibility around working hours
- Driver with clean licence
Team benefits:
- Career progression
- Employee assistance programme
- Team recognition programme
- 25% off food & drink while on all Cove UK parks
- Generous team discount on Holidays to Cove UK parks
- Free use of swimming pools and gyms on all Cove UK parks
- Long service awards and value recognition
- Company events and incentives
- Refer a friend scheme
- Sales referral scheme
- Fabulous location