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Vacancy DescriptionAn opportunity has arisen within The Housing Services Team for a Regulatory Compliance Manager.Are you looking for a role that will actively invest in your professional development?Are you looking for a role with variety, where you can be relied on for your expertise and experience?Do you have experience of managing a team in a fast-paced environment?Operational Duties &amp; Accountabilities- As part of the Housing management team, you will support the Head of Service in the success of the Compliance Team, creating excellent partnerships, leading a knowledgeable and customer focused team.- We need an enthusiastic, driven individual to manage the Compliance Team in line with current regulations and council policy, &nbsp;delivering &nbsp;responsive, cyclical, and planned maintenance programs including gas, electric, fire, &nbsp;asbestos, water hygiene and lifts.- Ensure that all homes and common areas within the local authority's housing service, which manages 5000 homes, are compliant with the Regulator of Social Housing's Safety and Quality Standard and all relevant legislation and regulations related to health and safety.- You will formulate and execute comprehensive strategies, policy and processes to ensure the effective management of compliance and lead on initiatives to continuously improve service delivery, enhance operational efficiency, and adopt best practices in compliance and technical services.- Lead and manage a team of compliance professionals, fostering a culture of compliance and continuous improvement within the team, provide guidance, support, and professional development opportunities for team members. Identify and address any resource gaps and allocate resources effectively to meet service delivery targets.- Assist with procuring new compliance contracts and be responsible for the compliance expenditure, budgets providing regular financial and data reports to senior management.- Oversee the effective management of contracts, KPI’s and departmental objectives.Closing date for applications: 09:00am on Monday 4th August 2025Interview date: Week Commencing Monday 11th August 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Regulatory Compliance Manager

Vacancy DescriptionAre you passionate about delivering customer-focused housing services that are safe, compliant, and consistently high in quality?Do you have the experience to manage major contracts and stakeholder relationships while driving continuous improvement in service delivery?Can you lead and motivate high-performing teams to deliver exceptional repairs and maintenance services across a large housing portfolio?We are seeking a Property Services Manager with proven leadership in managing housing repairs, compliance, and planned works. This pivotal role demands a strong understanding of health and safety legislation, procurement regulations, and risk management within the social housing sector. If you can lead teams effectively while delivering high-quality, compliant property services, we’d love to hear from you.Hybrid – mixture of office and at home workingThis post is a full-time role at 37 hours a week. However, all applications will be considered.We do not accept CVs without a completed application form. Strictly no agencies please.Closing date for applications: 9:00am on Monday 21st July 2025Interview date: Wednesday 23rd July 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Property Services Manager

Role purpose<ul><li>To provide an excellent, pro-active, efficient and tenant focused general and intensive housing management service to IKE tenants.</li><li>The role is to provide a service to our tenants from their first enquiry about IKE to the last communications we have, whether it be tenancy, property or any service that IKE provide or a dissatisfaction with a external partner IKE use.</li><li>You will be the first point of contact for our tenants and support providers for any tenancy matters, including but not limited to tenancy sign ups, void property management, health and safety concerns or other issues to sustain excellent communities and tenancy breaches/ASB.</li><li>To achieve and improve the service delivery standards, identifying any areas of concern for improvement.</li><li>To achieve improvements in tenant satisfaction with improved tenant contact, visits to sites and improved engagement work.</li></ul>Responsible for<ul><li>Delivery of working within the RSH Standards for vulnerable tenants including people with learning disabilities and / or Autism, people with physical disabilities and people suffering with mental health problems.</li><li>General &amp; Intensive Housing Management Responsibilities.</li><li>Community Engagement &amp; Partnerships.</li><li>Delivery of excellent customer services.</li><li>Working collaboratively with internal and external partners to achieve agreed objectives.</li></ul>About You<ul><li>Experience of working in social housing, preferably in a specialist supported setting with our tenant group – desirable.</li><li>Housing Related Qualification – desirable.</li><li>An awareness of current housing, welfare and neighbourhood management issues – desirable.</li><li>Computer literate, with knowledge of Microsoft packages – essential.</li><li>Excellent level of general education (numeracy and literacy) – essential.</li><li>Experience of delivering excellent customer services that meet individual needs.</li><li>Experience or ability to work in a fast-paced customer service environment with a track record of delivering against multiple competing objectives.</li><li>Ability to work independently and with colleagues to ensure delivery of individual performance and team objectives/KPI.</li><li>Be articulate, analytical and be able to focus on attention to detail at all times.</li><li>Tenant Law and Legislation is essential.&nbsp;</li></ul>About Us IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association. The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015.At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.Our benefits include:<ul><li>26 days annual leave plus bank holidays.</li><li>NEST pension</li><li>Competitive salary</li><li>EAP provided by Smart Clinic.</li><li>Professional fees and subscriptions (The Charted Institute of Housing)</li><li>Free office parking</li><li>Positive working environment that encourages learning and development</li></ul>Apply with your CV to <a href="mailto:julie@ikeshl.com" target="_blank">julie@ikeshl.com</a> with the subject ‘Housing Officer – [your-name]’.

Housing Officer – Specialised Supported Housing

About Us:Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:As Housing and Communities Manager you will have a pivotal role in the shaping of the District’s housing services and fostering strong connections with the community to enhance the wellbeing of residents.You will have great relationship building skills to build partnerships with external organisations and housing providers at both a strategic and operational level. You’ll be able to use your experience, dedication and enthusiasm to lead and motivate high performing teams and ensure the effective management of the council’s housing services and community development initiatives. You will be analytical in your approach and enjoy involvement in reshaping key services to align with the council’s Digital Strategy.To be successful in this post, you will need strong management skills embrace a positive teamworking approach, have great initiative together with excellent organisational and communication skills and be able to liaise with a variety of partners and stakeholders in this important role which sits at the heart of a developing agenda.To effectively manage the combined forward planning and housing teams, aligning key work activities (e.g. the delivery of planned levels of growth) with other corporate and community priorities. To direct the day-to-day work of the team and foster a collaborative and productive work environmentKey Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>Manage the effective delivery of the Council’s housing and communities services, aligning key work activities with other corporate and community priorities. To direct the day-to-day work of the team and foster a collaborative and productive environment.&nbsp; </li><li>Lead on the delivery of the Housing and Communities Service Plan, including driving improvements through delivering on key projects around warm homes, updating our housing register and developing our approach to temporary accommodation.</li><li>Lead our approach to ensuring housing and communities services comply with legislative and regulatory frameworks and maximise any funding available, including responding to emerging changes such as the implications of the Supported Housing (Regulatory Oversight) Act 2023.</li><li>Responsible for ensuring appropriate governance and assurance across housing and communities services, including monitoring performance against key KPIs.&nbsp; </li><li>Support the Head of Housing, Revenues and Customer Services to ensure that the Council delivers excellent, customer-focused, value for money services, which best meet the needs of the public, are compliant and enhance public satisfaction.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):You’ll be an expert in your field of housing and will have a broader understanding of how different areas of housing interlink. In addition, the successful candidate will have:<ul><li>A can do attitude with people management experience or experience of managing a team during periods of change.</li><li>Experience in delivering projects, preferably in one of the services listed in the Job Description.</li><li>Experience of working in partnership to deliver outcomes that best meet local need.</li><li>Good working knowledge around housing legislation, national policy and guidance and best practice. </li><li>Experience of delivering services in line with a legislative and regulatory framework, in at least one of the service areas listed in the Job Description.</li><li>Experience of preparing and presenting formal reports and presentations.</li><li>Excellent Customer and Relationship management skills, at all levels.</li></ul>For an informal chat about the role, please contact Hannah Buckley, Head of Housing, Revenues and Customer Services on&nbsp;<a href="mailto:hannah.buckley@stratford-dc.gov.uk" target="_blank">hannah.buckley@stratford-dc.gov.uk</a>&nbsp;Applications will close at midnight on 13th July 2025Interviews will be held on 18th July 2025The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing and Communities Manager

£50,788 to £57,766 per annum&nbsp;Permanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible&nbsp;working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon as we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.In this role you will play an important role in supporting our Corporate Lead for Property &amp; Asset to shape the delivery of an efficient, high-quality, customer focused housing repairs and maintenance service across East Devon District Council’s housing stock.&nbsp;This includes responsive repairs, cyclical maintenance, and contractor management, ensuring compliance with legal, regulatory, and health and safety requirements.We’ll need you to have a relevant professional or management qualification together with a formal qualification in a building related subject or demonstrable equivalent experience.&nbsp; A knowledge of general management of a housing service and a good understanding of housing policy and legislation together with experience of delivering a high-quality customer service.<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date:&nbsp; &nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 11th August 2025

Repairs Service Manager

Competitive Salary&nbsp;London, &nbsp;N1 9QZYou’re an experienced leader in property and repairs services who will be the face of the repairs team in your region.&nbsp;We’re looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team.&nbsp;You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.As our Regional Head of Property Services, you’ll be the lead voice and face of our repairs and maintenance operations in the Northeast London region.&nbsp;You’ll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services.&nbsp;You’ll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.You’ll work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service that’s consistent, high-quality and built on trust.&nbsp;A key part of our 3-year strategy is to improve resident engagement and communication – this will be through resident surgeries during the day and after working hours. You’ll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.In this role, you’ll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care.&nbsp;You’ll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality.&nbsp;You’ll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.You’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors’ meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.You’ll lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.To be successful in this role, you’ll:<ul><li>Be a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.</li><li>Have a good understanding of data and how to use this to drive performance within a team</li><li>Have experience of managing disrepair and major works, void works and delivery</li><li>Have a track record of managing large, cross-functional teams, and getting results that matter</li><li>Possess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health &amp; safety legislation.</li><li>Be confident in leading through complexity and crisis, with a calm, solutions-focused approach.</li><li>Passion for equity, inclusion and making services work for everyone.</li></ul>At Peabody, we’re all about making a difference to our community and helping people flourish.Here’s what you’ll get when you join us:<ul><li>Flexible and hybrid working</li><li>30 days' annual leave, plus bank holidays</li><li>Up to 10% pension contribution, matched 1:1</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>Ready to apply?Click ‘Apply’ to send us your CV and tell us why you’re the right fit for this role.<ul><li>Advert Closing Date:&nbsp;20th July</li><li>Interviews:&nbsp;Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.</li></ul>As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Regional Head of Property Services

Housing Manager Essex, covering developments in Canvey Island, Chelmsford and the surrounding area Permanent, Full time (37.5 hpw) Salary circa £32,000 per annum, depending on skills and experience plus great benefits including Health Cash Plan Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Essex. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! Typical day as a Housing Manager <ul> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. </li> <li> You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistant). </li> <li> Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods. </li> <li> Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints. </li> <li> Managing our voids process including liaising with local authorities. </li> <li> Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the Top Ten Great Places to Work in the UK! About You <ul> <li> You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too! </li> <li> You have, or are willing to work towards Chartered Institute of Housing Level 3 </li> <li> Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude </li> <li> Passionate about delivering excellent customer service and have a genuine desire to help your customers. </li> <li> This job can challenge, especially when we're dealing with complaints, but your resilience will help you through. </li> <li> Confident working with external partners and stakeholders such as local authorities, MP's etc </li> <li> Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates. </li> </ul> Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches in Canvey Island, Chelmsford and the surrounding area. </li> <li> Although you'll spend time in our neighbourhoods, we do get together regularly, we have a weekly meeting over teams and a monthly meeting in the office at Thremhall business park and 2-3 days working from home catching up on admin. </li> <li> Flexible working hours or There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview </li> <li> We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary. </li> <li> To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage! </li> <li> You'll need a Standard DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Explore our benefits in detail on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Manager

Role Summary The Accommodation department are looking to recruit a keen and enthusiastic individual to join their small but dynamic team. The post holder's key objective will be to maintain a high standard of cleanliness in various accommodation areas on site. Cleaning experience is desirable although full training will be given. About the Role For more information on the Job Description and Responsibilities please click the link below. More detail about the role Responsibilities will include general cleaning tasks such as the disposal of refuse, high /low dusting, cleaning sanitary areas, wet mopping etc. Staff uniform and training will be provided. Development opportunities are available for those candidates wishing to pursue a career in the NHS. Working Pattern: 37.5 hours working Monday to Friday 08:00 to 16:00, 35 hours working Monday to Friday 08:00 to 15:00 Interview Date: To be confirmed For further information please contact: Steve Broadbent, Support Services Manager on <a href="mailto:stephen.broadbent@nhs.net" target="_blank">stephen.broadbent@nhs.net</a> Pay: The salary advertised for this position reflects the Agenda for Change 2025/6 rates, inclusive of a 3.6% pay award which will be implemented later this year. If you join before the implementation date, the pay award will be backdated to your start date. Until then, remuneration will be based on the 2024/5 pay bandings (Pay scales for 2024/25 | NHS Employers) As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. About Us Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities. Our values are at the heart of everything we do, click here to find out more It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey. Benefits Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: <ul><li>National discount services such as the Blue Light Card and Health Service Discounts.</li><li>Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter</li><li>Car lease schemes.</li><li>The NHS Pension scheme (one of the most generous and comprehensive in the UK).</li><li>Cycle to work scheme</li></ul>These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.

Accommodation Assistant

LEVEL 9 (£48,021 -£52,078) | FULL TIME | PERMANENTAn exciting opportunity has become available to join our Property Services (Operations) Team as a Building Services Engineer.As the Building Services Engineer, you will be responsible for managing planned preventative maintenance (PPM) and reactive maintenance on electrical, mechanical systems &amp; passenger lifts within the property portfolio. You will need to have a strong technical background and the ability to troubleshoot and repair a variety of equipment and systems. The ideal candidate will have a proven track record in a similar role and possess relevant qualifications in electrical or mechanical engineering.&nbsp;Full job description here:&nbsp; <a href="https://southessexpropertyservices.co.uk/download.cfm?doc=docm93jijm4n2051.pdf&amp;ver=2629" target="_blank">Building Services Engineer.pdf [pdf] 275KB</a>&nbsp;To apply, please send your CV to <a href="mailto:LloydWilliams@seh.southend.gov.uk" target="_blank">LloydWilliams@seh.southend.gov.uk</a>&nbsp;<h3>Closing date for applications: Friday 25th July 2025</h3>

Building Services Engineer

£36,477 pa + benefitsPitsea, Essex – covering North East London, North West London, South London or North Counties)Are you a customer-focused professional with knowledge of damp and mould casework? Do you thrive in fast-paced environments and have a passion for delivering high-quality housing services that make a real difference?As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.With a strong understanding of current housing legislation, including&nbsp;Awaab’s Law, you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required.Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way.If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you.To be successful in this role, you’ll:<ul><li>Have experience of working in housing, building services or a property related field.</li><li>Have knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice.</li><li>Be proficient in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.</li><li>Identify vulnerabilities by showing empathy and understanding in resident interactions.</li><li>Be experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions.</li><li>Have strong communication skills and be able to build and maintain effective stakeholder relationships.</li><li>Demonstrate comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.</li></ul>Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Closing date: 17th July 2025 at midnight.&nbsp;PLEASE NOTE:&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Damp & Mould Lead

£42,708 to £49,764 per annumPermanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon and we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.Supporting the Repairs Service Manager, you will manage and develop our team of maintenance surveyor to deliver a high quality and customer focused responsive repairs service across East Devon District Council’s housing stock.&nbsp; This role is central to ensuring that homes are safe, secure, well maintained and meet regulatory and service standards.&nbsp; &nbsp;You will lead and manage the maintenance surveyor team by providing clear direction, support and professional development this includes prioritising surveys based on legal and Housing Health &amp; Safety Rating System (HHSRS) needs.You’ll need to have a good general education with GCSE at grade C or above including Maths and English as well as HNC or equivalent in a building related subject or experience in building related work and identifying building defects and specifying repairs works.&nbsp;You could be a qualified building surveyor or hold an equivalent building degree.&nbsp; &nbsp; &nbsp;Knowledge of building construction and contract management is essential<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date: &nbsp;&nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 18th August 2025

Senior Surveyor

Job Description Would you like to join our support team as an Independent Living Advisor and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. The successful candidate will work 25 hours per week Monday - Friday 9:00am - 2:00pm and will be working across our sites in Sheffield. You will need to hold a Full UK Driving Licence and have access to your own vehicle. Key Responsibilities: <ul> <li>Accessible service: You will assist customers in accessing housing benefit assistance or financial advice to pay rent/service charges.</li> <li>Promoting independence: You willcomplete referrals for assistive technology, aids and adaptations which will help to maintain customer independence.</li> <li>Health &amp; Safety compliance: You will carry</li> <li> out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.</li> <li>Stakeholder engagement: You will develop and maintain good working relationships with other colleagues across Guinness to ensure a seamless service is delivered to our customers around the general management, maintenance and security of the scheme.</li></ul>Role Criteria: Essential: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. Role Profile: <a href="https://jobs.guinness.org.uk/rps/Independent+Living+Advisor.pdf" target="_blank">https://jobs.guinness.org.uk/rps/Independent+Living+Advisor.pdf</a> REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Advisor

Origin - Great homes, positive people and strong communities An inspiring past and a bright future Building Safety Manager - Fixed Term Contract until 31 March 2026 - £64,942 Per Annum + Benefits A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Building Safety Manager We are seeking an experienced and highly motivated Building Safety Manager to join our team at Origin Housing. As a subject matter expert on Building Safety, you will support Origin Housing to achieve their responsibilities in relation to the Building Safety Act, supporting legislation and guidance. You will proactively provide guidance, assistance and support working with wider teams to promote a positive building safety culture and best practice building safety management. What you'll do <ul> <li>Support the development of Safety Case reviews and digital records as detailed within the Building Safety Act, prepare safety case reports for the Regulator and ensure that buildings remain compliant to and meet license requirements.</li> <li>To lead and manage the Building a Safer Future team (BSF) and the delivery of specialist building surveys for:</li> <li>Buildings in scope under the Building Safety Act</li> <li>Special projects to investigate and remedy major structural and/or fire safety defects; manage remedial works under the Building a Safer Future programme</li> <li>Explain and implement a formal approach to building safety management demonstrating how hazards and risks, including those arising from temporary works and maintenance, can be reduced through various means.</li> <li>Development and implement strategies required to achieve safety throughout the building in conjunction with occupants and other key stakeholders, including emergency services, service providers, contractors and suppliers</li> <li>Ensure the building safety team is able to provide extensive technical guidance to support the construction process from the outset including fire strategies, retrospective repairs and maintenance and planned preventative maintenance. (PPM)</li> <li>Lead, manage and motivate the team, monitoring and appraising performance, allocating works and ensuring that all team members' responsibilities are carried out effectively and in a timely manner.</li> </ul>What you'll need <ul> <li>Member of the Institute Fire Engineers (MIFireE [SB1] )</li> <li>CIOB Building Safety Diploma</li> <li>Construction related or engineering degree</li> <li>Minimum Level 4 Diploma in Fire Safety or equivalent</li> <li>NEBOSH Fire/General Certificate or equivalent</li> <li>Will have a working knowledge of the fire engineered solutions that can contribute to fire strategies.</li> <li>Will be able to interpret complex fire safety solutions that can contribute to fire strategies</li> </ul>Our Values Our core values are at the heart of how we work <ul> <li>Take the lead</li> <li>Create energy</li> <li>Build trust</li> <li>Be generous</li> <li>Stay grounded</li> <li>Remember the little things</li> </ul>We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you <ul> <li>Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.</li> <li>Salary £64,942 PA + Benefits.</li> <li>A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave</li> <li>2 additional 'giving something back' volunteer days</li> <li>A pension scheme with contributions up to 8% of your salary</li> <li>Family leave, compassionate leave and enhanced maternity pay</li> <li>Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians</li> <li>Interest free loans to help spread the cost of a season ticket or another big purchase</li> <li>Annual staff conference, team away days and annual team meal allowance</li> <li>Access to Perk Box for fantastic savings on everyday purchases and much more</li> <li>Free employee assistance programme</li> <li>Opportunities to join staff network groups</li> <li>Refer a friend bonus</li> </ul>We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Building Safety Manager outlined above. Closing date for applications: Sunday 3rd August 2025. Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience. Department Health and Safety Locations Origin Housing Head Office, London Remote status Hybrid Yearly salary 64,942 Employment type Contract

Building Safety Manager

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: HMP Portland and HMP The Verne Hours: 37.5 per week Salary: £27,861.26 - £32,002.35 dependent on experience *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey</li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate</li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model</li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment</li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement</li><li>Contribute to risk management processes, including prison ACCT process as appropriate</li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Haydn Evans | <a href="mailto:haydn.evans@cgl.org.uk" target="_blank">haydn.evans@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Introduction What you'll do Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents? Notting Hill Genesis are offering a fantastic opportunity to join us as a Service Charge Officer in our Service Charge Operations Team working alongside our P&amp;E, C&amp;S &amp; EMA teams, supporting two service charge business partners. As a Service Charge Officer, you will support our customers and operational colleagues to provide a high-quality service to our residents that helps us to meet our six priorities as outlined in our customer strategy. This role is based in the office/on-site for a minimum of 3 days per week. How you'll do it <ul><li>Support the delivery of a comprehensive service charge management framework. Assist in identifying high risk schemes and support the implementation of action plans to ensure business risks are mitigated and customer centric outcomes delivered. </li><li>Work with the Business Partners to proactively engage with your operational colleagues to ensure service charge priorities are delivered. Be responsive and can do in the face of queries.</li><li>Support the effective delivery of all aspects of the service charge cycle, including meaningful consultation with residents on service charge budgets, robust in-year variance reporting and quality end of year reconciliations/accounts.</li><li>Support the effective resolution of disputes, mediation, or First Tier Tribunal (FTT) processes, providing first class expertise to service charge and operational colleagues.</li><li>Support the compliant delivery of Qualifying Long Term Agreements (QLTAs)</li><li>Assist with spot checks on key schemes to provide Quality Assurance and implement action plans where necessary.</li><li>Support effective systems and data management in relation to service charges, including the processing and dissemination of all documentation related to the service charge cycle.</li><li>Where necessary, manage supplier invoices and purchase orders to ensure costs are coded correctly. Work with the Business Partners to ensure costs not coded correctly to schemes reach their rightful home.</li><li>Work with operational colleagues to develop value for money services, where cost pressures are mitigated for residents and all appropriate costs recouped for the business.</li><li>Work with your service charge colleagues to collectively become a centre of excellence for service charge practice, learning from other providers to continually amend and develop practices for the benefit of the business and residents.</li></ul>The Ideal Candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Under two Service Charge Business Partners, you will work alongside other Service Charge Officer peers to work consistently and share best practice. You will be proficient with excel and numbers and be confident with service charge compliance legislation. You will be as comfortable working with numbers and spreadsheets, as getting out and about with local officers to see how service charges come to life when mapped onto the properties in your region. A strong communicator, both written and verbal, you will play a key role in motivating and supporting operational staff in breaking down service charge accounts for residents. You will have the talent to explain how service charges work in a clear, accessible, and inclusive manner. You can break down jargon and complicated processes and communicate these clearly to operational colleagues and residents alike. You seek solutions and proactively identify risks to flag these to stakeholders. Above all else, you take pride in your work and seek to establish a culture of service improvement. As a resident advocate, you see how your work affects residents and the part you play. <ul><li>Understanding and experience of working compliantly with varying service charge regimes (fixed and variable).</li><li>Experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.</li><li>Experience of building and managing effective relationships with a range of stakeholders, ideally in a matrix way across teams. </li><li>Experience of effective analysis of complex data to make business decisions. </li><li>Excellent interpersonal skills. </li><li>Strong IT skills, including advanced Excel. </li><li>Awareness of the RICS service charge residential code and ICAEW tech 03/11 and how to apply them.</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:<a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Closing date is midnight 20th July 2025 Step 2: Successful candidates will be invited to interview and to present a presentation Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:recruitmentteam@nhg.org.uk" target="_blank">recruitmentteam@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity

Service Charge Officer

The Vacancy Do you have excellent communication and customer service skills? Do you enjoy the challenges of working in a busy, diverse environment, supporting a variety of people? We have an exciting opportunity for a Tenancy Officer to join our friendly Housing team providing advice and guidance to our residents. So apply today and be part of something more! About the role As a Tenancy Officer you will proactively deliver an excellent tenancy service to our residents, focussing on their needs, and expectations. You will also: <ul> <li>Provide advice and guidance to tenants, leaseholders and other occupiers on matters of housing law, welfare entitlements and tenants' rights</li> <li>Maintain overall responsibility for all tenancy matters</li> <li>Keep abreast with changes from relevant regulatory bodies (HCA) and key industry legislation and good practice</li> <li>To take responsibility for the day-to-day management of tenancies within a defined patch of properties, ensuring our properties are managed to the highest possible standard and condition.</li></ul>About you <ul> <li>The ideal candidate will have a qualification in Housing or relevant experience within the social housing sector or similar</li> <li>Knowledge of Housing Law, Housing and Neighbourhood Management issues and good practice</li> <li>Excellent customer service and communication skills, both written and verbal</li> <li>Self-managing and target driven with strong organisational and interpersonal skills</li> <li>Valid UK Driving License and access to own transport/vehicle.</li></ul>Job Benefits <ul> <li>Equivalent to 25 days of paid annual leave (excluding bank holidays), increasing to the equivalent of 28 after 5 years' service (pro-rata)</li> <li>Access to a fully-funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments</li> <li>45p mileage allowance (per mile)</li> <li>Free enhanced DBS Check</li> <li>Cycle to Work Scheme</li> <li>Company Sick Pay</li> <li>Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available</li> <li>£200 refer a friend bonus</li></ul>Please be aware this advert may close early if sufficient applications are received, so please apply at your earliest convenience. Benefits Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West. Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible. The extensive range of our services means that people can stay with us however their needs may change. We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families. As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide. Health Cash Plan Tailored Development Holiday Trading Scheme Free Blue Light Card Flexible Working Pension Scheme About Brunelcare Brunelcare is an award-winning Bristol-based charity providing high-quality housing, care, and support for older people in the South West whilst also recognised for our expertise and excellence in caring for people with dementia. We are at the forefront of developing ways for people to stay as independent as possible whilst creating great communities to live, work, and thrive.

Tenancy Officer

About the job Some key information <ul> <li>This is for 22.5 hours per week</li> <li>Flexible working options</li> <li>Supportive team culture and learning opportunities</li> </ul> What will I be doing? In Somerset, IROs are expected to deliver on all aspects of the Independent Reviewing Officer Handbook, chairing reviews for looked after children and young people. You will work closely with the Local Authority Designated Officer and at times cover the role. You will have a pivotal role in quality assurance and the opportunity to contribute and make a difference to improving outcomes for children. You will be expected to promote high standards of care and support to children who are looked after by the Local Authority. We're looking for someone who has excellent communication and leadership skills, is passionate about relationship-based social work and has a good understanding of planning for children. You should have post-qualifying experience of children and family social work including substantial experience in child protection and planning for looked after children. Experience in chairing complex meetings and a good working knowledge of childcare legislation is required. What kind of experience or qualifications do I need? You must be a qualified Social Worker and be registered with Social Work England. You must also have experience of supervising qualified staff within a relevant professional setting. We can be flexible with regards to your office base and have offices in Bridgwater, Taunton, Yeovil and Shepton Mallett. If you have the necessary skills and experience for this post, we look forward to hearing from you. What's in it for me? We are proud to offer an environment that is supportive and rewarding, within a team who are passionate about the work that they do to improve the lives of people in Somerset. Good technology is provided to help you stay connected to your team and manager through virtual meetings, team check-ins and service sessions. We offer a friendly supportive learning culture with an approachable and experienced leadership team, as well as the below:<ul> <li>Small supportive teams to progress your career</li> <li>Strengths and relationship-based approach to underpin your work</li> <li>Regular high-quality systemic supervision</li> <li>Trust in your professional autonomy</li> <li>CPD with a strong focus on systemic and relationship-based practice</li> <li>A kind, caring and supportive environment</li> <li>Generous annual leave and flexible working options</li> <li>Optional pension enhancement through our additional voluntary contribution scheme</li> <li>Employee assistance and support offering a variety of wellbeing services to support a healthy work/life balance and lifestyle</li> <li>A flexible benefits platform including cycle to work and health screening schemes</li> <li>'My staff shop' which offers excellent discounts at a variety of retailers including; cinemas, restaurants, clothing stores and insurance providers</li> <li>Gym discounts</li> <li>Discounted lease car options via salary sacrifice, along with discounts on fuel</li> <li>Generous relocation allowance</li> </ul> Anything else I should know? If you would like more information, please contact Rachel Bovingdon on <a href="mailto:rachel.bovingdon@somerset.gov.uk" target="_blank">rachel.bovingdon@somerset.gov.uk</a> . *We recommend applying early as vacancy will close once a number of applications is reached*. £29,039 pa + £1,824 recruitment allowance payable for 18 months DBS information This post requires a criminal background check via the Disclosure procedure. Supporting documents and information Please read any attached documents before applying for this job Job Description and person specification SCC05525 HC.pdf pdf, 120.83 KB

Independent Reviewing Officer

Your role Rethink Mental Illness are hiring a Housing Management Officer to join our inspiring and friendly team at Topping Mill, Bury. Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity - and that's why equity is one of our core values. Our Topping Mill Service provides stable transition accommodation and support, to people over the age of 18, for up to five years. Our supported living accommodation provides person-centred support, based on their recovery journey. This will enable users to move onto housing within the community. Topping Mill consists of 14 self-contained flats, along with a shared lounge on both the ground and first floor. JOIN THE TEAM! Overview of a Housing Management Officer role: As a Housing Officer, you will work under the leadership and guidance of the Registered Service Manager (RSM) to deliver a responsive and customer orientated housing management service. This involves working with tenants who experience Mental Health challenges, living in accommodation supported by Rethink mental illness staff. Essential Skills and Experience Required: <ul> <li>Must be able to demonstrate behaviours consistent with the values of the Charity</li> <li>Recognised Housing related qualification or equivalent relevant experience</li> <li>Experience in a comparable role, preferably in housing, social services, residential care or supported housing.</li> <li>Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines</li> <li>Ability to identify support goals and evaluate progress.</li> <li>Knowledge of risk assessments and ability to identify potential risks and how to manage risks.</li> <li>Understanding of housing management, law and best practice</li> <li>Ability to motivate people and achieve positive outcomes</li> <li>Ability to communicate effectively at different levels</li> <li>Knowledge of housing needs / barriers faced by people who experience mental ill health. </li> <li>Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes</li> <li>Competent in the use of IT systems including Microsoft applications, email and internet.</li></ul>Who are we? We're Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: "A better life for everyone severely affected by mental illness." It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy - delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. Diversity, Equity, Inclusion Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we're working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status. Becoming a truly anti-racist organisation We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please see further details on our Website You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do! If you have any questions about the position, please contact <a href="mailto:-recruitment@rethink.org" target="_blank">-recruitment@rethink.org</a> IND1 Our Charity Our work to achieve this is guided by seven core values: <ul> <li>Commitment</li> <li>Equity</li> <li>Expertise</li> <li>Hope</li> <li>Openness</li> <li>Passion</li> <li>Understanding</li></ul>What do we value? Passion We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness. Commitment We work tirelessly to provide support for everyone severely affected by mental illness. Openness We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness. Hope We offer hope of a better quality of life for all those severely affected by mental illness. Expertise We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness. Understanding People who are severely affected by mental illness are at the heart of everything we do in our organisation - our membership, our governance and our workforce. Equity We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all. Openness We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness. What will you receive? You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive: Employer funded pension Flexible working Life assurance Employee Assistance Programme Eyecare vouchers up to £55 towards the cost of new glasses or lenses Training opportunities e-learning courses &amp; much more Annual leave 25 days rising to 30, plus bank holidays Rethink day 1 day's additional leave (pro rata) on your Birthday PULSE Reward, Benefits and Recognition Platform Employee Assistance Programme Rethink day 1 day's additional leave (pro rata) on your Birthday For the full list, see our website here. Our colleagues say "From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on." "Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help." "I've previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I've ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people's lives." "It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference". Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

Housing Management Officer

The role Housing with Support Manager Derby £27,563 This role We are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the service providing an excellent level of customer service and ensuring that all regulatory and contractual commitments are met. This should all be evidenced on your CV. What you'll need to succeed<ul><li>To be successful in the role you will need expert knowledge of providing services to older persons, and a good understanding of housing management</li><li>You will be delivering advice and support to customers with a wide variety of needs, and will need to be able to work effectively in partnership with external agencies including the local authority</li><li>As an expert in the area it is essential that you can demonstrate significant knowledge of this customer group and type of service, including a good understanding of safeguarding. You will need to have good administration skills, including the use of IT reporting and procurement systems</li><li>You will work with customers to provide a range of stimulating and interesting activities to support customers' wellbeing and promote a sense of community. Above all you will need to be able to provide a supportive and reassuring presence to our customers, and to be able to respond flexibly during these challenging times.</li><li>Full Driving Licence required</li></ul>To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list, once an offer employment is made. A new check will be completed every three years. What you need to do now If you`re interested in this role, take a look at the attached Job Description for more details and if it`s the ideal job for you, click `apply now` to forward an up-to-date copy of your CV. Please can you all ensure that you complete the supporting statement to highlight the qualities that you can bring to the role. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Housing with Support Manager

Independent Living Officer £28,088.90 p.a. (37 hours) Community Based, in Preston, Lancashire working Monday - Friday, 8am-4pm with a 12pm-8pm shift on a rota basis (1 week in 5) What will you be doing in this role? The Independent Living Officer (ILO) will work in a variety of settings including, but not limited to our Head Office - Harbour House, Independent/Extra Care Living schemes, community facilities and customers' homes. You will be responsible for delivering housing management support functions to older people both in our Independent Living properties and CGA homes. The role supports a holistic approach to independent living and the ILO will work closely with a number of our customers to ensure they have the best quality of life and are able to stay in their homes for as long as they can through the provision of a service which is centred around the person and their wellbeing. The ILO will also provide an emergency response service to our customers during weekdays, working a rota system, with occasional weekend work required to support community events. What we are looking for: <ul><li>You will have experience of working within a housing or support environment.</li><li>You will have experience of working with older or vulnerable people and supporting people with complex needs, including mental ill health, substance dependency and dementia.</li><li>You will have experience of dealing with challenging behaviour.</li><li>You will have a good understanding of Health and Safety.</li><li>You will have experience of lone working.</li><li>You will have the ability to work collaboratively and as part of a team.</li><li>You will have a driving licence and access to a car for business use.</li></ul>It would be great if you also had: <ul><li>CIH Housing Qualification Level 2</li><li>Experience of working in a social housing environment</li></ul>Why work at Community Gateway? Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, Christmas closure, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy. Working arrangements: This role is community based working in and around Preston. We offer flexibility wherever possible can to accommodate our business and your personal needs. A bit more about us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future. And finally, we want to be a great place to work....so if you think you have the skills, experience and can live our values, then we want to hear from you. Dates for your diary: The closing date for this advert is midnight on Sunday 20th July 2025 at midnight with interviews expected to be held on Tuesday 29th July 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.

Independent Living Officer

Location: Leatherhead - Carlton House - covering Surrey Salary: £36,230 - £42,177 per annum Hours: 36 hours per week Contract Type: Permanent We're one of LinkedIn's Top Companies 2024 This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We are on the lookout for a customer-focused Neighbourhood Response Officer to join us at our Leatherhead office. You'll be allocated a neighbourhood in our Surrey Region where you will focus on working with the local community, from time to time you'll support the wider team in delivering services across Surrey. You'll be working collaboratively with our residents and external agencies to ensure that our estates are kept clean and safe and any improvements are identified, planned and delivered. Ensuring vulnerable customers are supported and that any anti-social behaviour is addressed and prevented. If this sounds like an opportunity for you then please review the full role profile before applying - Neighbourhood Response Officer Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here To find out more about who we are and what we do, please click here Closing Date: Sunday 20th July 2025 at midnight. This is a hybrid role with a base location at our offices in Leatherhead. Candidates will be expected to work from the office for meetings and training on a regular basis. Applicants must be able to travel across the region as required as you will be covering patches in Surrey, therefore access to a vehicle is required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Neighbourhood Response Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Scarborough £32,887 - £34,617 per year plus £600 car allowance 37.5 hours per week We are looking for a Housing Officer to join our Hull Housing team. We are responsible for the tenancy management function in Hull, Scarborough, East Yorkshire and Lincolnshire. This role will be based at our Scarborough office and involves making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes dealing with anti-social behaviour, tenancy sign ups, void management, compliance responsibilities, and the full range of housing management. The role of Housing Officerwill include: <ul><li>Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community</li><li>Providing an effective tenancy and resident customer service which is in line with policies and procedures</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting resident welfare via appropriate channels</li><li>Dealing with complaints about service delivery focusing on first contact resolution and learning from this to help to develop an excellent customer service</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting resident welfare including; Domestic Abuse, Anti-Social Behaviour and Safeguarding</li></ul>Skills and experiences: <ul><li>NVQ3 in relevant area</li><li>Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions</li><li>Excellent customer service and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>An understanding of Microsoft Office packages including Word, Excel and Outlook</li><li>Excellent communication skills both verbal and written</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (rising to a maximum of 30 days) plus public holidays</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 16 July 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

The Vacancy SUPPORTING FUTURES We're on the hunt for a special someone to hit the ground running in support of our Independent Living Schemes. Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You'll responsible for visiting and supporting our most vulnerable customers residing in our independent living homes., to meet the needs of those customers as necessary and provide regular support/reassurance visits to those customers who request them. This role will be predominantly based in our North region with some travel to the South region as required so you'll need your full UK licence and use of a car for work purposes. You'll be looking for real variety in your role; interacting with our customers, external agencies and partners, your team and the wider business, as well as signposting customers to appropriate support services. You'll also be looking for a challenge which will put your knowledge of supported housing and independent living to excellent use along with your ability to identify the needs and preferences of the customer and adapt the service accordingly. A DBS will be required for this role. A few key points from our role profile: <ul> <li>Provide a floating support service to customers living in our independent living schemes.</li> <li>Assess and provide regular support visits as necessary to meet the demands of individual customers.</li> <li>Support the Independent Living Officers with viewings and sign ups of new prospective customers as requested.</li> <li>Carry out regular scheme visits and inspections of community centres, including any health and safety checks as required.</li> <li>Signpost customers to FHG tenancy support team for money advice and/or other third-party agency support where appropriate.</li> <li>Support the work of the Independent Living Officers, by consulting with customers regarding any proposed works on schemes, ensure customers views are taken into consideration and encourage customers to engage with all activities which may affect their home.</li></ul>So, what's in it for me? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Independent Living Support Coordinator

Job Description Job Title:Resident Liaison Officer Contract Type: Permanent Salary: £34,238.41 per annum Working Hours: full time 35 hours per week Working Pattern: Monday to Friday- Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Resident Liaison Officer As a Resident Liaison Officer (RLO) you will play a crucial role in the Major Works Team, acting as the primary point of contact between residents and the property services department during the execution of major works projects. The RLO ensures effective communication, addresses resident concerns, and facilitates smooth project delivery with minimal disruption to residents. This role requires strong interpersonal skills, a proactive approach, and a commitment to customer satisfaction. About you We are looking for someone with <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team..</li></ul>Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile 1. Resident Communication: <ul> <li>Serve as the main contact for residents, providing clear and consistent communication regarding major works projects.</li> <li>Distribute project information, schedules, and updates through various channels (e.g., newsletters, meetings, emails).</li> <li>Address resident queries, concerns, and complaints promptly and professionally.</li> <li>Lead on any decant requirements as a result of Major Works.</li></ul>2. Resident Engagement: <ul> <li>Organise and conduct resident meetings, drop-in sessions, and one-on-one consultations to discuss project plans, timelines, and impacts.</li> <li>Gather and relay resident feedback to the project team to ensure their needs and concerns are considered.</li> <li>Build and maintain positive relationships with residents to foster trust and cooperation.</li></ul>3. Project Coordination: <ul> <li>Collaborate with the Major Works Delivery Manager and project team to understand project scope, schedule, and potential resident impacts.</li> <li>Assist in planning and implementing strategies to minimise disruption to residents during major works.</li> <li>Monitor project progress and communicate any changes or delays to residents in a timely manner.</li></ul>4. Documentation and Reporting: <ul> <li>Maintain accurate records of resident interactions, concerns, and resolutions.</li> <li>Prepare regular reports on resident engagement activities, issues raised, and actions taken.</li> <li>Ensure all communication materials are clear, accurate, and up-to-date.</li></ul>5. Support Services: <ul> <li>Provide support and guidance to residents regarding temporary relocations, alternative accommodation, and other logistical arrangements as needed.</li> <li>Coordinate with support services to address specific resident needs, such as accessibility requirements or special assistance.</li> <li>Ensure residents are informed about safety procedures and emergency contacts during the project.</li></ul>6. Quality Assurance: <ul> <li>Conduct regular site visits to engage with residents and address any on-site concerns.</li> <li>Monitor resident satisfaction and work with the project team to resolve any issues impacting the resident experience.</li> <li>Ensure that all interactions with residents comply with organisational policies and relevant regulations.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict resolution abilities.</li> <li>Proficient in Microsoft Office Suite (Word, Excel, Outlook).</li> <li>Ability to work independently and as part of a team.</li> <li>Strong organisational and time management skills.</li></ul> Desirable <ul> <li>Knowledge: Understanding of construction and property management processes, as well as relevant health and safety regulations, is beneficial.</li></ul>Qualifications and Experience <ul> <li>Education: diploma or equivalent. Additional qualifications in customer service, communications, or a related field are advantageous.</li> <li>Experience: Minimum of 3-5 years of experience in a customer-facing role, preferably within the property services, construction, or housing sectors.</li></ul>Personal Attributes <ul> <li>Empathetic and patient with a genuine concern for resident well-being.</li> <li>Proactive and solution-oriented mindset.</li> <li>Strong attention to detail and commitment to excellence.</li> <li>High level of integrity and professionalism.</li> <li>Ability to handle sensitive situations with tact and discretion.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Resident Liaison Officer

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £34,240.93 Pro Rata (£37,680 is achieved after 12 months successful performance in the role) Pro Rata Working Hours: 17.5 hours per week Working Pattern: Wednesday Thursday, and Friday, Hybrid Location: Penrith, Cumbria If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone who has: <ul> <li>A Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business</li></ul>At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: <ul> <li>Competitive pay &amp; generous pension </li> <li>28 days holidays plus bank holidays (Pro Rata)</li> <li>Flexible working options available</li> <li>Investment in your learning, personal development and technology</li> <li>A wide range of benefits</li></ul>Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile <ul> <li>Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets.</li> <li>Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. </li> <li>Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. </li> <li>As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies.</li> <li>Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits.</li> <li>Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. </li> <li>Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure.</li> <li>Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate.</li> <li>Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. </li> <li>Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. </li> <li>Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers.</li> <li>Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. </li> <li>Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. </li> <li>Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. </li> <li>Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. </li> <li>Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. </li> <li>Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process.</li> <li>Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements.</li> <li>Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. </li> <li>Contribute to the continuous improvement of processes and procedures. </li> <li>Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. </li> <li>Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. </li> <li>Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement.</li> <li>Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. </li> <li>Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements.</li></ul>Person specification Knowledge, Skills and Experience Essential <ul> <li>Proven track record of delivering a high quality customer service function, preferably in the housing sector. </li> <li>Effective stakeholder management, both internally and external to the organisation. </li> <li>Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business.</li> <li>Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.</li> <li>Proven track record of successfully solving difficult problems.</li> <li>Proven track record of demonstrating initiative to proven activities.</li> <li>Ability to remain calm in a pressurised environment. </li> <li>Proficient use of a range of IT packages including Microsoft Office.</li> <li>Excellent team player who can work flexibly to meet business requirements. </li></ul>Desirable: <ul> <li>Experience of agile/flexible working. </li> <li>Experience of forecasting and managing a budget. </li> <li>Experience of setting work priorities and arrangements, being self-led and working with minimal supervision.</li></ul>About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

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