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About The Role MAIN PURPOSE OF ROLE The Review Meeting is central to the Review process. It is where matters arising from the Review reports can be properly explored. The deliberations of the Review Meeting and the contents of the Review Report inform the Independent Review Officers recommendation regarding the Foster Carers' continuing approval as a Foster Carer and their Terms of Approval. Area needed - Hampshire &amp; Dorset ESSENTIAL DUTIES <ol> <li>Critically read the Review paperwork sent to them prior to the Review Meeting.</li> <li>Identify salient areas that should be discussed at the Review Meeting and any matters that need to be explored with relevant parties beforehand (via SSW/Line Manager).</li> <li>Formulate an agenda covering all pertinent areas to be covered in the Review Meeting.</li> <li>Chair the meeting in a facilitative, inclusive and rigorous manner.</li> <li>Draw out key matters explored in the Review Meeting.</li> <li>Make a substantiated and properly evidenced recommendation, drawing on the deliberation of the Review Meeting and the Review paperwork (using TSD Standards/Fostering Competencies).</li> <li>Complete Report /Detailed Review Meating Minutes ensuring that all the above have been covered.</li> <li>Where issues of professional practice arise in respect of staff or carers pertaining to their capability, performance or conduct, the reviewing officer must bring these to the attention of the regions Head of Fostering.</li></ol> CHECKLIST The following advises of areas for discussion during the Foster Carers Review. The list is not intended to be exhaustive and should be considered along with the information included in the Review paperwork: <ol> <li>Strengths of Foster Carers.</li> <li>Outstanding actions from the last Review.</li> <li>Significant changes since the last Review, including employment/finances/house moves/health issues/household composition/impact of fostering on the family.</li> <li>Emergency Placements/Exemptions in line with Regulations.</li> <li>Issues emerging from updated statutory checks.</li> <li>H &amp; S/Risk Assessments, etc.</li> <li>Any gaps in meeting/maintaining standards/competencies.</li> <li>Complaints/Allegations.</li> <li>Training and Development.</li> <li>Communication/Recording</li> <li>Any changes to Approval and evidence to support any disagreements.</li> <li>Additional support needs if a change of approval is being recommended.</li> <li>Future Actions:</li> <li>Referral to the Fostering Panel</li> <li>Training and Development needs</li> <li>Outstanding H &amp; S/Safe Care</li> <li>Requirement for Re-assessment</li></ol> Others as identified during the Review Meeting. Compass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As we continue to grow, we know that we must have the most talented employees with diverse backgrounds, cultures, perspectives, and experiences to support our children and young people.

Independent Reviewing Officer

Job Description Salary: £33,366 - £35,235 Hours per week: 37 hours Interview date: TBC following shortlisting Housing - Empowering Housing Solutions for All in Wiltshire Join our Tenancy Management Team as a Neighbourhood Officer for an exciting opportunity to contribute to developing innovative solutions to support improvements in our service to 5400 council tenants across Wiltshire. As a Neighbourhood Officer you will manage a geographic patch of council tenancies, striving to deliver the best possible customer service to our tenants. This will involve proactive community engagement to develop our estates coupled with reactive tenancy management and on occasion enforcement action. The role requires an ability to work at all levels, from managing those who are setting out on their housing journey to representing the Council in legal proceedings. We are looking for a candidate who is looking for a varied and interesting role. Previous experience is desirable, however it is essential that you have fantastic interpersonal skills and a can-do attitude and a genuine desire to contribute. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specificationcarefully before you apply as well asOur Identity. For more details, contact Guy Tribbeck, Housing Neighbourhood Services Manager, at <a href="mailto:guy.tribbeck@wiltshire.gov.uk" target="_blank">guy.tribbeck@wiltshire.gov.uk</a>. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Neighbourhood Officer

Description Exciting Opportunity Alert! Join Rendall &amp; Rittner as a House Manager! Are you looking for a rewarding challenge? Rendall &amp; Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a House Manager. This is an incredible career opportunity with a fantastic package. Position: Part Time House Manager Location: Homechurch House BH23 Working Hours: Monday - Thursday 0800 - 1230 Friday 0800 - 1200 Salary: £14,000 - £14,750 per annum Contract: A permanent position that offers stability and room for growth. Why Rendall &amp; Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall &amp; Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Time Off: Enjoy 16 days of holiday plus national holidays. Earn More: Optional overtime available across the Rendall &amp; Rittner portfolio through our in-house 'TSS' temp team. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall &amp; Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: The House Manager plays a central role in managing the day-to-day operations of a retirement development consisting of 34 apartments. The position serves as the primary liaison between residents and the management team, focusing on resident care, property maintenance oversight, and ensuring the smooth running of communal facilities. Key Responsibilities and Requirements: As a House Manager at Rendall &amp; Rittner, you will be: <ul> <li>Passionate about creating a positive and safe environment for residents, guests, and the team.</li> <li>Expert in customer service, using this expertise to lead, engage, and inspire others.</li> <li>Proactive in seeking opportunities to drive the performance of the development.</li> <li>Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.</li> <li>Values and supports the team, building strong working relationships with residents, guests, and external contractors.</li> <li>Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.</li> </ul>How to Apply: Ready for this incredible opportunity? Explore Rendall &amp; Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. #LI-CH1 Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. Join Rendall &amp; Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

House Manager

The Vacancy Full Time - Shift patterns including weekends and bank holidays No car parking in site. Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.</li> <li>Carrying out housing management duties such as collecting service charges at various locations</li> <li>Covering Health and Safety duties at various locations</li> <li>Support to move clients on from accommodation services to suitable accommodation options</li> <li>You will mediate and or negotiate with existing housing providers to help prevent homelessness</li> <li>You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.</li> <li>You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers</li> <li>You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene</li> <li>Carrying out drop in sessions at designated locations.</li> <li>Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement</li> <li>Advise client on appropriate agencies to contact i.e. debt and housing issues</li> <li>Travel and cover services across a geographical patch as and when required</li> <li>Any other reasonable duties required in the interest of the organisation</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li> <li>Flexible approach to what is required from the role</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker

Job Description Housing Officer Fixed Term Contract/Secondment for 12 months Location - Portsmouth Salary - Band 07: £31,067 to £35,235 p.a. Full time 37 Hours per week This particular vacancy is at Somerstown Area Housing Office initially but you could be based at any of the Area Housing Offices Portsmouth City Council is the largest social landlord in the area with responsibility for managing over 17,000 council owned and leasehold properties! If you believe you can make a valuable, positive contribution to our team then please read below for more about the role. Please take the time to read 'how to apply' carefully to ensure your application is not disregarded. DON'T JUST SEND A CV. What's in it for me? You will be starting on a salary of £31,067 going up to £35,235 as you progress. The Full-time post is typically worked across 5 working days Monday - Friday between 8:30-17:00. You will need to have the use of a car for the role, but the Council will pay 45p per mile you drive as part of your Housing Officer Role. We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and as necessary. What is the job? As a Housing Officer, you will be responsible for rent management, ending tenancies, the allocation of new tenancies and tenancy management of social housing tenancies. You will be expected to help tenants meet their responsibilities in order that they can sustain their tenancies as outlined in their tenancy agreement whilst delivering excellent customer service. Housing Officers support their customers by providing budgeting advice and assistance with maximising income. Money Advisor will support the Housing Officer with this task. A Housing Officer will also play an integral part of outgoing residents ending their tenancies and continuing the with the journey of allocating the vacant property to a new resident and starting their tenancy in a successful way. Please click HERE for the full job profile! Who is the person? As one of the housing officers you will need to have the following: <ul> <li>Demonstrate experience of building a positive rapport with customers. </li> <li>Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Have experience of using your sound judgement to make informed decisions regarding the cases you manage and being able to consider all the facts of a case, including taking a lead in partnership working with others and utilising other resources to achieve the right result for customers.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be confident with speaking in public, including representing the local authority at Court hearings (usually without legal representation) and at multi-agency case conferences. </li> <li>You may be expected to work from any of the 7 area offices and carry out work outside of office hours as per the needs of the service and customer.</li> <li>You will need access to a car daily in order to be able to support customers effectively.</li></ul>How to apply? <ul> <li>DON'T JUST SEND IN A CV</li> <li>Please write to tell us how you meet the criteria for the role, and attach this as a cover letter in the 'Supporting Documents' section </li> <li>You will need to demonstrate transferable skills from your current or previous employment against each of the points described in 'Who is the person?'</li> <li>Applicants will be shortlisted based on their ability to use good examples illustrating what they've done, why they've done it and how they went about it?</li></ul>Please click HERE for the full job profile! Closing date: 29th December 2024 Assessments: 7th January 2025 If you are applying as a secondment, please ensure you have the permission of your line manager and state this in your application Previous applicants from within the last 6 months need not apply We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year pro rata + bank holidays</li> <li>We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Please click HERE to see all of the benefits of working with us! Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Housing Officer

Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Home based but candidates should be within a reasonable commute from Larkhill, SP4 8NR Salary: Competitive + Company Car/Car Allowance Full time, permanent Senior Quantity Surveyor - Commercial Leadership in Facilities Management The Senior Quantity Surveyor role is pivotal in ensuring robust commercial management and exceptional delivery standards within our operations. This role emphasizes fostering strong client relationships, ensuring compliance with health, safety, and sustainability standards, and managing commercial processes efficiently to deliver optimal results. As a Senior Quantity Surveyor, you will inspire confidence and professionalism across the VIVO contract. By providing clear and effective direction, you will motivate your team, make sound decisions, and ensure the successful delivery of all operational objectives. You will build strong relationships with MoD and DIO personnel, set high standards for quality, and adapt to changing environments while maintaining focus and achieving results. This is an opportunity to lead with skill and professionalism, driving excellence in a challenging yet rewarding environment while upholding our commitment to sustainability and outstanding service delivery. Your responsibilities include working closely with client personnel, maintaining effective communication, and ensuring all necessary commercial documentation and reports are completed to high standards. You will liaise with Area Managers, Site Managers, Project Managers, and the Commercial Team, ensuring seamless coordination and adherence to organizational policies, including Equality and Diversity. From a technical perspective, you will ensure compliance with security and fraud prevention systems and processes while providing cost advice for Core Services and Billable Works. You will adhere to contract procedures, contribute to risk management, and help identify business priorities, building controls and milestones into plans and programs. Supporting sustainability initiatives, including carbon reduction and utility consumption goals across the Ministry of Defence estate, is also central to this role. Collaboration is key, as you will build and maintain effective relationships with site and area management teams, DIO, and end users. You will ensure your team understands its responsibilities under the service delivery contract and provide commercial guidance, fostering confidence and decision-making. Supporting dispute avoidance and resolution, you will assist the Principal Commercial Manager while adhering to the organization's policies and promoting best practices in health and safety. On the commercial front, you will lead change management in line with FDIS Contract requirements, ensuring timely stakeholder alignment. Responsibilities include managing supplier payments, maintaining commercial control, and monitoring supply chain performance. You will support risk management procedures, prepare cost reports, and ensure Billable Works are priced and managed to deliver value for money. What You Bring You should have substantial commercial experience in construction, property maintenance, or a related field, including cost model development, risk analysis, work proposals, and dispute resolution. Strong communication, negotiation, and interpersonal skills, alongside the ability to foster collaborative working environments, are critical. A qualification at HND/Foundation Degree level in Quantity Surveying or equivalent experience is required, alongside expertise in the commercial elements of facilities management or social housing refurbishments. Experience working in a social housing environment, familiarity with BS11000 Collaborative Business Relationships, and an understanding of utility consumption reduction are advantageous. Evidence of Continuing Professional Development and membership in a professional body further enhance your profile. What We Offer: <ul> <li>25 days annual leave</li> <li>6% employee matched pension contribution</li> <li>Company car/car allowance</li> <li>Single private medical cover</li> <li>Rewards Hub</li></ul>VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.

Senior Quantity Surveyor - Social Housing

Who we are VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Location: Home based but located close to Larkhill, SP4 8NR Salary: Competitive + Company car/Car allowance Full time, Permanent Quantity Surveyor - Driving Commercial Excellence in Facilities Management Are you a skilled professional with expertise in cost management and contract compliance? As a Quantity Surveyor, you will play a pivotal role in ensuring the successful delivery of projects by maintaining commercial control, fostering strong stakeholder relationships, and driving value for money across all operations. In this role, you will inspire confidence and professionalism, motivating your team to excel and ensuring outstanding delivery under the VIVO contract. You will build robust relationships with key stakeholders, lead by example, and set high standards of quality and efficiency. Your ability to make sound decisions, maintain focus in dynamic environments, and deliver measurable results will contribute to the success of our mission. This is an opportunity to leverage your commercial acumen and leadership skills to deliver impactful solutions while upholding our commitment to sustainability and excellence. Join us as a Quantity Surveyor and drive success in a challenging, rewarding environment. In this role, you will adhere to all Health and Safety and Sustainability policies, ensuring compliance with statutory requirements and company procedures. You will work collaboratively with client personnel, fostering effective relationships to streamline contract management and ensure that all commercial documentation and reports are completed to the highest standards. Your technical expertise will involve providing cost advice for Core and Additional Services, ensuring contract processes are followed, and attending risk meetings to manage and mitigate risks. You will actively support sustainable practices, promoting carbon reduction and utility consumption initiatives in line with the Ministry of Defence's goals. People management is integral to this role. You will liaise closely with site and area management teams, DIO, and end users, ensuring all team members understand their responsibilities and obligations under the service delivery contract. Through effective communication, you will instil confidence in stakeholders, negotiate persuasively, and provide guidance on contract particulars. You will support the operational teams in dispute avoidance and resolution, offering commercial insights to optimize performance. Commercially, you will lead change management under the FDIS Contract, ensuring that stakeholder timelines are met. Your responsibilities will include managing supplier payments, monitoring supply chain performance, and assisting in developing and implementing risk management procedures. You will also prepare monthly cost reports, price Core and Additional Services to meet contract requirements, and ensure adjudications are performed accurately and efficiently. What You Need To Do The Job You should have commercial experience in social housing, property maintenance, or a related field, with expertise in developing cost models, risk analysis, work proposals, and dispute resolution. Strong communication, negotiation, and interpersonal skills are essential, alongside the ability to maintain collaborative working environments and prevent fraud. A qualification at HND/Foundation Degree level in Quantity Surveying, or equivalent experience, is required. Knowledge of facilities management or commercial construction, particularly in handling large or concurrent smaller projects, will be advantageous. Experience in a social housing environment, familiarity with BS11000 Collaborative Business Relationships, and knowledge of utility consumption reduction will set you apart. Evidence of Continuing Professional Development and membership in a professional body are advantageous. What We Offer: <ul> <li>6% employee matched pension contribution</li> <li>25 days annual leave</li> <li>Single private medical cover</li> <li>Company car/car allowance</li> <li>Rewards Hub</li></ul>VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.

Quantity Surveyor - Social Housing

Job summary Housing - Empowering Housing Solutions for All in Wiltshire An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer. The team works across a diverse range of responsibilities including supporting the Housing Board and Housing Assurance Panel, as well as spear-heading resident engagement. Main duties of the job As a Resident Engagement Officer, you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided. Your responsibilities will include recruiting, training and monitoring tenant volunteers for various projects, innovating creative new ways to engage with residents, leading your designated area in promoting mechanisms for resident participation. This role does occasionally require evening or weekend working for Area Board and Partnership events, so some flexibility is essential. Our ideal candidate should have sound knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement. You should possess excellent communication skills, with proven ability to co-ordinate projects and meetings and you should be able to work to deadlines whilst delivering to a high standard. About us Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.Explore more benefits here! Job description Job responsibilities To promote and enable effective resident and leaseholder participation, ensuring good resident representation and accountability. To work alongside the senior resident engagement officer to take forward the actions and priorities within the Resident Engagement Strategy and housing service plan. To encourage and promote the involvement of residents in the decision making process of the Local Authority. The post holder is required to organise and prioritise their own workload, and make their own recommendations ensuring that any complex or contentious issues are discussed with the senior resident engagement officer in the first instance. The nature of the role will require the post holder to adopt a flexible attitude to working hours as evening and weekend work will be necessary.Specific duties and responsibilities include: The Resident Engagement Officer will be recruiting, inducting, training and monitoring the work of tenant volunteers. These volunteers will be engaged in a range of functions including forming an editorial panel for the tenants newsletter, acting as reporters on the publication, tenant housing board member or HAP tenant scrutiny The post is an important one in implementing the agreed resident engagement strategy. As such the postholder will be using their experience and expertise to innovate ways of involving tenants that have not been tried before by this Council, and creativity and innovation will be essential. The involvement of tenant volunteers in particular is pushing the boundaries of existing policies and has significant service implications, particularly around their involvement in producing the tenant magazine. To be responsible for and take the lead role for your designated area in promoting and supporting mechanisms for residents to participate in decision making affecting their homes and communities. This will involve traditional as well as new and innovative structures for participation, working with existing residents groups and LHPs and encouraging the formation of new ones. To help establish an Involvement Register. To support and enable tenants to take part in forums such as Area Boards/Partnerships, Wiltshire Housing Partnerships and any corporate arrangements such as the Tenants Panel or Housing Board. This will require you to be able to recognise through tenant contact who would benefit from some gentle encouragement and persuasion in getting involved with decision making to ensure we comply with the resident engagement statutory framework To work directly with the tenants, leaseholder and sheltered housing forum panels to enable the smooth running of these groups, through effective chairing and taking control of tenant meetings and help to influence discussions whilst trying to seek to maximise their independence and sustainability. Enabling residents to influence decisions relating to housing policy and service delivery. To hold and manage relevant budgets currently £5k an officer in relation to resident involvement as directed by the System support, performance &amp; engagement manager To verify and recommend authorisation of routine claims for payment of expenses and subsistence by individuals and groups in connection with resident involvement. As well as organising and setting up regular resident group meetings and LHPs you will be required to prepare agendas with clear topics for discussion for all residents groups in your area and take and distribute minutes of those meetings, ensuring that all actions are taken forward and reported back to the group. To take part in area board and partnership events, which often take place in the evening, to be the housing link between the area board and the housing service, ensuring that tenant views are discussed or issues raised put forward for consideration by the board To assist with the production and editing of the Housing Departments quarterly housing magazine Housing Matters and oversee the production and distribution of the magazine to all tenants and leaseholders. To assist in writing the magazine content ensuring that it is relevant to the reader base and that the content is accurate, timely, well written and well presented. To maximise tenant participation in your designated area, you will be required to review theareas/estates with little or no tenant involvement and then look to set up and facilitate the establishment of newly forming tenant and leaseholder groups including the provision of guidance and practical support to ensure formal recognition by the Local Authority. To ensure all work is carried out in line with the tenants regulatory framework and highlight any areas of risk or concern if this standard is not being met To develop a yearly training programme for residents and tenants within your designated area to help expand knowledge and understanding to enable more robust and effective engagement and organise and facilitate training within agreed budgets. Training plans should be discussed with the senior to see if they can enhance options and opportunities in other areas and link plans to try and create any efficiencies To identify courses and conferences that would be of direct relevance to the work of resident representatives in your area and organise travel/attendance and accommodation as appropriate. To undertake consultation with residents and stakeholders in connection with the Local Authorities policy and strategy reviews and to undertake tenant satisfaction surveys, establish whether services are meeting tenants needs and expectations. Developing new and relevant ways of undertaking such surveys. To collect and analyse data from consultation exercises, producing reports and recommending action and review procedures. To assist in writing the Housing Departments Annual Report, ensuring that all statistics are accurate and oversee the production and distribution of the Annual Report to all tenants and leaseholders ensuring the content is accurate, timely, well written and well presented. To write the Housing Departments annual tenants status/satisfaction survey ensuring the content is accurate, timely, well written and well presented. Job description Job responsibilities To promote and enable effective resident and leaseholder participation, ensuring good resident representation and accountability. To work alongside the senior resident engagement officer to take forward the actions and priorities within the Resident Engagement Strategy and housing service plan. To encourage and promote the involvement of residents in the decision making process of the Local Authority. The post holder is required to organise and prioritise their own workload, and make their own recommendations ensuring that any complex or contentious issues are discussed with the senior resident engagement officer in the first instance. The nature of the role will require the post holder to adopt a flexible attitude to working hours as evening and weekend work will be necessary.Specific duties and responsibilities include: The Resident Engagement Officer will be recruiting, inducting, training and monitoring the work of tenant volunteers. These volunteers will be engaged in a range of functions including forming an editorial panel for the tenants newsletter, acting as reporters on the publication, tenant housing board member or HAP tenant scrutiny The post is an important one in implementing the agreed resident engagement strategy. As such the postholder will be using their experience and expertise to innovate ways of involving tenants that have not been tried before by this Council, and creativity and innovation will be essential. The involvement of tenant volunteers in particular is pushing the boundaries of existing policies and has significant service implications, particularly around their involvement in producing the tenant magazine. To be responsible for and take the lead role for your designated area in promoting and supporting mechanisms for residents to participate in decision making affecting their homes and communities. This will involve traditional as well as new and innovative structures for participation, working with existing residents groups and LHPs and encouraging the formation of new ones. To help establish an Involvement Register. To support and enable tenants to take part in forums such as Area Boards/Partnerships, Wiltshire Housing Partnerships and any corporate arrangements such as the Tenants Panel or Housing Board. This will require you to be able to recognise through tenant contact who would benefit from some gentle encouragement and persuasion in getting involved with decision making to ensure we comply with the resident engagement statutory framework To work directly with the tenants, leaseholder and sheltered housing forum panels to enable the smooth running of these groups, through effective chairing and taking control of tenant meetings and help to influence discussions whilst trying to seek to maximise their independence and sustainability. Enabling residents to influence decisions relating to housing policy and service delivery. To hold and manage relevant budgets currently £5k an officer in relation to resident involvement as directed by the System support, performance &amp; engagement manager To verify and recommend authorisation of routine claims for payment of expenses and subsistence by individuals and groups in connection with resident involvement. As well as organising and setting up regular resident group meetings and LHPs you will be required to prepare agendas with clear topics for discussion for all residents groups in your area and take and distribute minutes of those meetings, ensuring that all actions are taken forward and reported back to the group. To take part in area board and partnership events, which often take place in the evening, to be the housing link between the area board and the housing service, ensuring that tenant views are discussed or issues raised put forward for consideration by the board To assist with the production and editing of the Housing Departments quarterly housing magazine Housing Matters and oversee the production and distribution of the magazine to all tenants and leaseholders. To assist in writing the magazine content ensuring that it is relevant to the reader base and that the content is accurate, timely, well written and well presented. To maximise tenant participation in your designated area, you will be required to review theareas/estates with little or no tenant involvement and then look to set up and facilitate the establishment of newly forming tenant and leaseholder groups including the provision of guidance and practical support to ensure formal recognition by the Local Authority. To ensure all work is carried out in line with the tenants regulatory framework and highlight any areas of risk or concern if this standard is not being met To develop a yearly training programme for residents and tenants within your designated area to help expand knowledge and understanding to enable more robust and effective engagement and organise and facilitate training within agreed budgets. Training plans should be discussed with the senior to see if they can enhance options and opportunities in other areas and link plans to try and create any efficiencies To identify courses and conferences that would be of direct relevance to the work of resident representatives in your area and organise travel/attendance and accommodation as appropriate. To undertake consultation with residents and stakeholders in connection with the Local Authorities policy and strategy reviews and to undertake tenant satisfaction surveys, establish whether services are meeting tenants needs and expectations. Developing new and relevant ways of undertaking such surveys. To collect and analyse data from consultation exercises, producing reports and recommending action and review procedures. To assist in writing the Housing Departments Annual Report, ensuring that all statistics are accurate and oversee the production and distribution of the Annual Report to all tenants and leaseholders ensuring the content is accurate, timely, well written and well presented. To write the Housing Departments annual tenants status/satisfaction survey ensuring the content is accurate, timely, well written and well presented. Person Specification Qualifications Essential <ul> <li>HNC or equivalent experience/skills.</li> <li>ITQ 2 or equivalent skill and ability.</li> <li>Working towards relevant professional qualification.</li> </ul> Experience Essential <ul> <li>HNC/NVQ 4 in a related field or Chartered Institute of Housing (CIOH) or ability to </li> <li>demonstrate equivalent experience / skills </li> <li> Proven experience of working with people, specifically of tenant participation and housing with </li> <li>a social landlord.</li> <li> Advanced knowledge of resident engagement, community development, private housing </li> <li>sector, landlord and tenant legislation</li> <li> Advanced knowledge of the Regulatory standards with particular reference to the Tenant </li> <li>Involvement and Empowerment Standard and experience of reporting and auditing of those </li> <li>standards</li> <li> Advanced knowledge of statutory framework, best practice models, trends in relation to resident </li> <li>engagement</li> <li> High level of interpersonal and communication (verbal and written) skills, and the ability to be </li> <li>diplomatic, maintain confidentiality, and to mediate in disputes. </li> <li> A degree of empathy and understanding of equality issues and how they affect engagement </li> <li>and participation is essential to effectively support tenants. </li> <li> Excellent creativity skills and strong editorial/journalistic skills </li> <li> Experience of co-ordinating, undertaking and facilitating effective participation and </li> <li>engagement exercises and meetings, and using the results to identify service needs / </li> <li>improvements or opportunities</li> <li> Excellent time management skills and ability to prioritise workload to meet specific targets and </li> <li>deadlines. </li> <li> Enthusiasm, self-motivation and the ability to motivate others </li> <li> Ability and previous experience of preparing and delivering training</li> </ul> Desirable <ul> <li>Project Management Skills</li> <li> Chairing skills</li> <li> Previous experience of producing written reports to a high standard and producing minutes and </li> <li>agendas</li> </ul>Person Specification Qualifications Essential <ul> <li>HNC or equivalent experience/skills.</li> <li>ITQ 2 or equivalent skill and ability.</li> <li>Working towards relevant professional qualification.</li> </ul> Experience Essential <ul> <li>HNC/NVQ 4 in a related field or Chartered Institute of Housing (CIOH) or ability to </li> <li>demonstrate equivalent experience / skills </li> <li> Proven experience of working with people, specifically of tenant participation and housing with </li> <li>a social landlord.</li> <li> Advanced knowledge of resident engagement, community development, private housing </li> <li>sector, landlord and tenant legislation</li> <li> Advanced knowledge of the Regulatory standards with particular reference to the Tenant </li> <li>Involvement and Empowerment Standard and experience of reporting and auditing of those </li> <li>standards</li> <li> Advanced knowledge of statutory framework, best practice models, trends in relation to resident </li> <li>engagement</li> <li> High level of interpersonal and communication (verbal and written) skills, and the ability to be </li> <li>diplomatic, maintain confidentiality, and to mediate in disputes. </li> <li> A degree of empathy and understanding of equality issues and how they affect engagement </li> <li>and participation is essential to effectively support tenants. </li> <li> Excellent creativity skills and strong editorial/journalistic skills </li> <li> Experience of co-ordinating, undertaking and facilitating effective participation and </li> <li>engagement exercises and meetings, and using the results to identify service needs / </li> <li>improvements or opportunities</li> <li> Excellent time management skills and ability to prioritise workload to meet specific targets and </li> <li>deadlines. </li> <li> Enthusiasm, self-motivation and the ability to motivate others </li> <li> Ability and previous experience of preparing and delivering training</li> </ul> Desirable <ul> <li>Project Management Skills</li> <li> Chairing skills</li> <li> Previous experience of producing written reports to a high standard and producing minutes and </li> <li>agendas</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wiltshire Council Address Stephenson Road Salisbury SP2 7NP Employer's website

Resident Engagement Officer

Job Description Salary: £30,559 - £32,654 Hours per week: 37 hours Interview date: Thursday 9 January 2025 Housing - Empowering Housing Solutions for All in Wiltshire An exciting opportunity is available for an enthusiastic, professional team player to join the Housing Operations team as a Resident Engagement Officer. The team works across a diverse range of responsibilities including supporting the Housing Board and Housing Assurance Panel, as well as spear-heading resident engagement. As a Resident Engagement Officer, you will play an essential role in implementing the resident engagement strategy, engaging with and supporting tenants, encouraging their involvement to bring about change in the services provided. Your responsibilities will include recruiting, training and monitoring tenant volunteers for various projects, innovating creative new ways to engage with residents, leading your designated area in promoting mechanisms for resident participation. This role does occasionally require evening or weekend working for Area Board and Partnership events, so some flexibility is essential. Our ideal candidate should have sound knowledge of resident engagement, community development, regulatory standards and statutory frameworks in relation to resident engagement. You should possess excellent communication skills, with proven ability to co-ordinate projects and meetings and you should be able to work to deadlines whilst delivering to a high standard. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specificationcarefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Simon Haugh, Systems, Engagement &amp; Business Support Manager, at <a href="mailto:simon.haugh@wiltshire.gov.uk" target="_blank">simon.haugh@wiltshire.gov.uk</a>, or call 01722434216 This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

The Vacancy Full time, 37 hours a week. £23,775 progressing up to £25,027 Southampton Young People and Parents provides supported accommodation for up to 20 people between the age of 16 and 21, including care leavers and looked after children. As well as up to 30 young parents, between the age of 16 and 21, with babies or young children who are homeless or at risk of homelessness. The service operates across various locations in Southampton, each is tailored to the needs of the clients and offer various levels of support. You will be working closely with family nurse practitioners, social services and other agencies to support young parents to develop good parenting skills and to keep their children safe. Our aim is to support young people with their individual support needs to enable them to gain life skills to move on to long term, lower or independent supported living. This is a fast paced, energetic service. If you're looking for an exciting role, where you will be making a difference in the lives of those you support then this is the role for you! MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a support plan which is equally achievable and realistic for them.</li> <li>You will encourage their involvement in personal progression in the form of education, training, employment activity or volunteering.</li> <li>You will help them improve their practical skills in areas such as budgeting, shopping, cooking and housework.</li> <li>You will work with external partners (such as colleges) to maximise the opportunities available to clients so that they can resettle in the community.</li> <li>You will be extremely conscientious in areas such as safeguarding and lone working.</li> <li>You will work closely with key partner agencies include Children's Service, Family Nurse Partnership, Pathways and Met Team</li> <li>You will help clients to access the benefits they are entitled to claim</li> <li>Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property</li> <li>Maintain client records using relevant systems to a good standard</li> <li>Work in accordance with the Health and Safety regulations and all policies and procedures</li> <li>Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern</li> <li>Work flexibly across all areas of operation where required and prior notice given</li> <li>Any other reasonable task as requested by a member of staff</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li> <li>Full drivers licence and access to a vehicle is desirable for this role</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Homeless Support Worker (Young People)

The Vacancy JOB PURPOSE Full time, 37 hours a week. Working on a rota basis, 10am to 6pm 5 days a week, will include working some weekends. Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you. You will be working as part of a team across three services in Portsmouth to provide support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations. MAIN RESPONSIBILITIES <ul> <li>You will have your own caseload of clients to manage and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.</li> <li>Carrying out housing management duties such as collecting service charges at various locations</li> <li>Covering Health and Safety duties at various locations</li> <li>Support to move clients on from accommodation services to suitable accommodation options</li> <li>You will mediate and or negotiate with existing housing providers to help prevent homelessness</li> <li>You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.</li> <li>You will help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers</li> <li>You will encourage individuals to develop practical skills such as budgeting, shopping, cooking, housework, laundry, personal health and hygiene</li> <li>Carrying out drop in sessions at designated locations.</li> <li>Liaise with colleges, training agencies, employers to help clients to gain access to education, find work or maintain their benefit entitlement</li> <li>Advise client on appropriate agencies to contact i.e. debt and housing issues</li> <li>Travel and cover services across a geographical patch as and when required</li></ul><ul> <li>Any other reasonable duties required in the interest of the organisation</li></ul>KNOWLEDGE, SKILLS, EXPERIENCE &amp; ESSENTIAL QUALIFICATIONS/TRAINING ESSENTIAL CRITERIA FOR ROLE (Minimum requirements on appointment to this job) Previous experience in this sector is not essential but you will be able to demonstrate a real passion for wanting to work with vulnerable people in the homeless sector. Our values will be aligned to your own ethics and ideals and you will be committed to changing the life of others for the better. <ul> <li>Clear verbal and written English</li> <li>Good IT and keyboard skills</li> <li>Polite, assertive manner, ability to self -motivate</li> <li>Passion for working in a client/customer facing role</li> <li>Knowledge of the benefits system and tenancy legislation</li> <li>Have an interest and genuine concern for homelessness and related issues</li> <li>Knowledge of voluntary and statutory agencies</li></ul><ul> <li>Flexible approach to what is required from the role</li></ul>We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible. About Us We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion. We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth and Southampton. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our vision To be a safety net for people in tough times and the springboard to a brighter future. Our mission To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. Our values Everyone matters We know we're stronger together We do the right things, for the right reasons We never give up Our Benefits Annual appraisals Child care vouchers Pension with life cover Extra mile awards Employee assistance programme Shopping vouchers Our Gallery Previous Next

Job Description Accommodation Officer Fixed Term Contract/Secondment for 18 months Salary: Band 7 - £31,067 - £35,235 p.a. Full Time: 37 Hours per week - Hybrid working (Demand led &amp; once fully trained) The Service: Portsmouth City Council's Housing Needs, Advice &amp; Support Service works directly with customers to help deal with housing issues and prevent homelessness in the city. We are a busy front-line service dealing directly with customers, many of whom are vulnerable and/or facing homelessness. The service assess and advise customers on the Housing Needs, Advice &amp; Support available to them, provide support services to vulnerable people and rough sleepers, provide temporary accommodation and link with providers to help people move into more permanent accommodation. The Accommodation &amp; Allocations team provide the link into accommodation for those that approach the council. This includes temporary accommodation for the homeless and links to external housing providers, including housing associations and private sector landlords, who the council allocates housing to. What is the role? Customers will be assessed and receive advice from the front line Housing Needs, Advice &amp; Support team. This role is to support the customer into the most suitable temporary accommodation for their needs. This role will understand what is available and what is suitable and be aware that a sustainable service needs to ensure that the availability of properties is at least equal to the rate of people needing emergency temporary accommodation. Please click HERE for the full job profile which includes what the role will involve! Who is the person? You need to have: <ul> <li>A good understanding of all relevant legislation relating to the temporary housing of homeless people, and of tenancy legislation </li> <li>An awareness of the diversity within Portsmouth's private housing market, and the options for temporary accommodation. </li> <li>Demonstrate experience of building a positive rapport with customers. Demonstrate an ability of working with customers in a challenging front-line service and be comfortable visiting customers in their home. </li> <li>Understand the demands of the customer, prioritise and respond accordingly, whilst tailoring your approach to the needs of different individuals.</li> <li>Demonstrate examples of how you would provide help and support to our customers to enable them to meet their responsibilities as a tenant and actions you may take as a consequence of a tenant not adhering to the tenancy agreement. </li> <li>Be able to keep calm and stay objective when dealing with sensitive / challenging situations and be able to effectively manage challenging customers.</li> <li>Be pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure, managing your time effectively and be able to manage conflicting priorities appropriately.</li> <li>Can understand the customers' needs and translate them into finding the right accommodation </li> <li>Be able to effectively communicate to customers, colleagues, departments, agencies and councillor enquiries both verbally and in writing. Ensuring your record keeping always acts as a clear audit trail of your decision making, supporting the strong ownership of your patch.</li> <li>Be able to work independently in a focused, diligent and transparent manner.</li> <li>Good written and verbal communication skills and have an attention to detail </li> <li>Be competent with using Microsoft software including Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records. </li> <li>Having access to a car daily in order to be able to support customers effectively would be of benefit.</li></ul>Closing date: 6th January 2025 at 09:00. If you have any questions, or would like an informal discussion about the role please call Nathan White 02392688786 or Laura Brett 02392306983. When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is really important or you are likely not to be shortlisted. Please see the full job profile attached HERE! If applying for a secondment, please confirm you have your current line managers permission on your application. We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society. We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards: <ul> <li>A generous pension scheme</li> <li>Up to 31 days annual leave per year + bank holidays</li> <li>We offer flexible working options including hybrid working with a minimum of two days office based per week pro rata, giving you the flexibility to work up to three days at home every week. Hybrid working is dependent on the role and service needs, exact details will be discussed with you at interview.</li> <li>A range of retail discounts via our reward portal offering discounts at retailers including IKEA, Currys, Tesco</li> <li>Free Access to Employee Assistance Program (EAP) and wellbeing support</li> <li>Access to a wide range of training and development opportunities including apprenticeships</li> <li>Potential to purchase additional annual leave</li> <li>Business travel support and initiatives, including bike loans</li></ul>Should you require any support in completing the application form please contact <a href="mailto:recruit@portsmouthcc.gov.uk" target="_blank">recruit@portsmouthcc.gov.uk</a>

Accommodation Officer

Salary Range Circa £40,350 + Commission Plan Location Procode - Remote / Chandlers Ford Closing Date Until Filled Job Profile Job Profile document Looking for new energy Title: Software Solutions Sales Executive (Healthcare / Social Housing) Department: Procode IT Location: Remote / Chandlers Ford Salary: £40,350 circa + Commission Structure Do you have full sales lifecycle experience in selling SaaS products and services into the healthcare or social housing sector? If so, this role may be for you! About us We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers? Then we have an exciting opportunity as a Software Solutions Sales Executive, where we aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be. Our promise is to put customers at the heart of everything we do; it's part of how we live and breathe at Procode. Our hugely passionate workforce puts them at the heart of every decision we make. What does this role involve? Based within the Sales department, the Software Solutions Sales Executive role involves selling off-the-shelf and tailor-made SaaS products, services &amp; hardware to external customers within either healthcare or social housing. You will be identifying, developing and closing new business opportunities, as well as producing targeted market analysis to help improve your sales outreach. Learning the technical details of the products to enable you to tailor sales as well as have knowledgeable conversations with both prospects and internal parties. Engaging in prospecting activity, making use of the Procode CRM automation system to track and nurture leads. Representing Procode at major industry events, conferences, trade shows and expositions in conjunction with the rest of the sales team. Who are we looking for? Your proven experience of selling SaaS based products and services into either healthcare or social housing sectors, will enable you to maximise company profit and allow you to generate higher OTE potential. Your professional approach and ability to build rapport swiftly, will be key to identifying new prospects whilst representing Procode at events and conferences. Your strong commercial background in selling high-volume software and hardware, will enable you to swiftly become effective in this role. Your experience in producing regulated tender documents, will enable you to become an asset to the team. Your attention to detail throughout the sales cycle utilising CRM systems, will enable you to produce accurate reports and data in support of your work. This role will require travel to the Chandlers Ford office, customer sites across the UK, as well as attending exhibitions and conferences. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Benefits - available from day one! <ul> <li>Commission plan</li> </ul> <ul> <li>Career progression, we're an expanding organisation.</li> </ul> <ul> <li>25 days annual leave plus bank holidays.</li> </ul> <ul> <li>Pension scheme, company contribution at 4% of your salary when you contribute 5%.</li> </ul> <ul> <li>The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK.</li> </ul> <ul> <li>Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.</li> </ul> <ul> <li>We offer an EV car scheme. Qualifying terms and conditions apply.</li> </ul> <ul> <li>A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.</li> </ul> <ul> <li>Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.</li> </ul> <ul> <li>Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.</li> </ul> <ul> <li>We also offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities.</li> </ul>The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Software Solutions Sales Executive (Healthcare / Social Housing) Software Solutions Sales Executive (HC/SA) - Ext

Learning and Development Advisor <ul> <li> Basingstoke</li> <li> Full-time</li> <li> Permanent</li></ul>About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 30 countries in which we operate, employing 52,000 professionals at 440 production and services centres. At Elis, our employees are our most valuable asset, and our culture of service and quality is a testament to their dedication. Our core values are embedded in everything we do; respect, integrity, exemplarity and responsibility. Join us, and you'll be part of a supportive, agile, innovative, and market-leading global business. If you are a graduate eager to start a career in learning and development who lacks in-role learning and development experience, but demonstrates behaviours aligned to our values, we would still welcome your CV to be considered for this role. Your Mission at Elis As a Learning and Development Advisor, you will support employees and managers across Elis UK through design, delivery and reporting on people development initiatives. You will have a direct impact on our company's growth and help to shape our future training strategy. Key responsibilities of the role include, but are not limited to: <ul><li>Ensuring the company's vision, values and policies thread through all development initiatives.</li><li>Design and deliver internal training programs in an engaging and impactful manner across different levels of employees, from entry level to mid-level managers.</li><li>Monitoring and reporting on training completion and engagement.</li><li>Successfully managing third party training and development relationships.</li><li>Supporting the wider HR team and talent development manager with the review, implementation and successful completion of apprenticeships.</li><li>Supporting the wider HR team and talent development manager in the collection, analysis and reporting of learning system data (currently SAP, TalentSoft and Moodle workplace).</li><li>Undertaking the day-to-day management and upkeep and data reporting of our Learning Management System(s) (currently Flick, Watch &amp; Go &amp; Moodle workplace) including local system administration (currently SharePoint).</li><li>Keeping up to date with L&amp;D industry trends and apply these learnings in L&amp;D activities.</li></ul>What will make you stand out? The Learning and Development Advisor displays and champions positive behaviours aligned to company values. They are proactive, creative and support colleagues, team members and stakeholders to achieve goals and objectives that will drive business growth and support employee development. The successful candidate will also have: <ul><li>A Bachelor's degree, and/or equivalent experience in a learning and development role. A CIPD level 3 qualification is desirable.</li><li>Experience designing and delivering training.</li><li>An understanding of L&amp;D best practice principles</li><li>Experience in documenting processes and keeping up with industry trends.</li><li>Experience and competency in using technology (Microsoft office, teams, LMS experience preferable).</li><li>Excellent interpersonal and communication skills.</li></ul>Please note, this position is based in the company's headquarters in Basingstoke 4 days a week with the option to work remotely 1 day. What's on offer? <ul> <li> Company Pension </li> <li> Employee Assistance Programme </li> <li> Discounted Gym Membership </li> <li> On-site Parking </li> <li> 29 Days Holiday </li> </ul>We offer a competitive salary £30,000 - £35,000 (DOE) and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment. Interested? Then apply online! Your contact person: Claudia Cronin HR &amp; Talent Resourcing Manager Tel: <a href="mailto:claudia.cronin@elis.com" target="_blank">claudia.cronin@elis.com</a> Back

14 Jobs in Eastleigh, UK