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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you! More about your role You will provide a tailored financial inclusion service to a diverse range of customers, ensuring accuracy and an excellent experience by offering advice on welfare benefits and financial matters. You'll represent and negotiate on behalf of new customers with statutory and voluntary agencies, including Tribunal representation when needed, while sourcing funding to maximize income and support tenancy sustainment. You'll signpost and refer customers for additional support, empower them to manage their finances confidently, and keep up to date with relevant legislation and benefit changes. You'll accurately record outcomes in line with team KPIs, assist with delivering benefit-related training, and build strong partnerships with key internal and external stakeholders to enhance the service. This role will be spread over 5 days however we can be flexible on working hours. Most of the cases you will be dealing with are remote however there will be occasions where you will be expected to conduct face to face visits to customers. The essential and desirable Criteria for this role is listed below. Essential <ul> <li>To be considered for this role you will need to be based in Scotland.</li> <li>Experience with complex benefits claims, customer budgeting and knowledge of wider welfare issues.</li> <li>Understanding of relevant legislation and welfare reform</li> <li>Previous experience working with customers who have complex needs</li> </ul>Desirable <ul> <li>Housing experience</li> <li>Experience of case management systems (ideally salesforce)</li> <li>Ideally you will have a full driving license and access to a car</li> </ul>More about you You'll bring extensive knowledge of welfare benefits, budgeting, social housing, and related welfare issues, alongside a strong understanding of relevant legislation and welfare reform. You're experienced in supporting customers with complex needs while maintaining professional boundaries and delivering a confidential, impartial, and customer-focused service Ideally, you'll have experience with Tribunal representation and preparing submissions. You will be able to manage your own caseload and prioritise last minute tasks using your initiative. You'll also have a full driving license and access to a car. The benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave (including bank holidays) with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Financial Inclusion Officer

The Community Engagement Manager is central to our efforts to support the communities we serve, beyond our core broadband network. A key role in devising and executing the Highland Broadband Go To Market (GTM) strategy. The role handles both planning, covering settlement level geo-targeting and sales and marketing strategy as well as being a key part in execution. Covering both residential and business, the role identifies key targets for sponsorships, community engagement and 'lighthouse' businesses and sets timelines across the year against which the sales and marketing teams execute. Success is measured by install penetration, project by project. <ul><li>Manage local community engagements including sponsorship opportunities, community hubs, schools, sports clubs and community groups.</li><li>Establish and manage skills training programs with local education providers, with the objective of sourcing employees from within region.</li><li>Increase Highland Broadband awareness and positive sentiment within target communities, identifying projects where our support adds real local value.</li><li>Engage with communities proactively, in person and through online community groups.</li><li>Manage affiliate programs, ensuring local activity supports further uptake of Highland broadband services.</li><li>Review and report on activity, building a knowledge bank of programs and success rates.</li><li>Create PR value through local partnerships and positive news stories.</li></ul>To succeed you will need to be a community-focussed leader with a desire to build strong partnerships and have: <ul><li>Experience managing community engagement and outreach activity.</li><li>Strong verbal / written communication skills.</li><li>Leadership skills with ability to motivate and mentor a field based team.</li><li>Ability to communicate with all levels within a community from MPs to group admins.</li><li>Strong planning skills to manage resources effectively across the regions.</li><li>Strong commercial acumen and good analytical skills to be able to measure success.</li><li>Full Drivers licence</li></ul>

2 Jobs in Edinburgh, UK