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A place to make a difference&nbsp;Location:&nbsp; Bradford or Peterborough, Hybrid, 2-3 days a week with travel as required for team meetings.Salary:&nbsp;£58,242 per annumPermanent, 35 hours per week, Monday – Friday 9am to 5pm.We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.&nbsp;&nbsp;We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.&nbsp;&nbsp;If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.&nbsp;&nbsp;Join Our Award-Winning People Team as Reward Manager Are you ready to shape the future of reward and recognition in an organisation with a strong social purpose? This is an exciting opportunity to join our award-winning People, Culture and Development team, where we’ve just launched our Framework for Fairness and are pushing even further to enhance retention, wellbeing, and recognition.As Reward Manager, you’ll lead on creating fair, transparent, and values-led reward practices that make a real difference for colleagues. You’ll manage pensions projects, influence external partners to secure the best reward offering, and drive continuous improvement across pay frameworks and benefits. Your work will directly support our Head of Organisational Development &amp; Culture in delivering initiatives that champion wellbeing and recognition, ensuring Accent remains a great place to work.This future-focused role is perfect for someone who understands pensions, is passionate about colleague experience, and thrives on collaboration. You’ll use data-driven insights to inform decisions, support pay gap reporting, and ensure quality assurance on pay practices. By aligning reward with our core values (Smart, Driven, Caring, Inclusive) you’ll help us deliver meaningful benefits that support engagement, performance, and our EVP.If you want to be part of a team that’s shaping fairness, driving innovation, and making a tangible impact on people’s lives, this is your chance.To view/download the Reward Manager job description please click&nbsp;<a href="https://www.accentgroup.org/media/leudt3hv/reward-manager.pdf" target="_blank">here</a>.SalaryThe spot salary for the Reward Manager role is £58,242 per annum for those who meet all role requirements. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.About you&nbsp;<ul><li>CIPD qualification (Level 5 or above) or equivalent experience. </li><li>Proven experience in reward, compensation and benefits management, or a related HR role.</li><li>Strong knowledge of reward strategy, pay benchmarking, and job evaluation frameworks.</li><li>Extensive experience of managing pension administration.</li><li>Sound understanding of employment and pension legislation. </li><li>Experience in managing pay review and reward cycles, including modelling and governance. </li><li>Excellent analytical skills with the ability to interpret and communicate complex data clearly.</li><li>Skilled in stakeholder management, with the ability to influence and build trust at all levels.&nbsp;&nbsp;</li></ul>InterviewsWe want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.Stage 1: A Place to Connect A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring. Planned date: Week commencing 24th November via Teams.Stage 2: A Place to Show Your Strengths You’ll deliver a presentation to the interview panel, have your final behavioural and scenario-based interview which will be focused on how you apply your knowledge to real-life situations and have the opportunity to meet some of the wider People team. You'll be asked to complete a Congruity Questionnaire in advance.&nbsp; Planned date: 4th December at our Head Office in Bradford.We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.A place to build a futureWe have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) – an extra day’s leave to celebrate your birthday and the option to purchase more – a cash health plan, car leasing scheme, retail &amp; gym discounts, and a dedicated day to volunteer for a cause that matters to you.And because we believe in supporting you now&nbsp;and&nbsp;in the future, this is a place to plan for your future – with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.If you have any queries about the role, please email:&nbsp;"<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>".&nbsp;Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.&nbsp;&nbsp;Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Reward Manager

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks. We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service. We are pleased to share an opportunity for someone to us as a Housing Manager. This is a permanent job, working 37 hours per week, Monday to Friday. The role comes with Agile Working and Flexible Working will be considered. The successful candidate can be based in any Flagship Housing office, whichever is closest to their home address. We have offices in the following locations: Norwich, Melton / Woodbridge, East Dereham &amp; Bury St. Edmunds. As a Housing Manager, you will lead and a develop a team and support the Head of Housing to deliver our housing strategy and our vision, Housing Made Simple. You'll be the subject matter expert for your service area ensuring the function meets all regulatory and legislative requirements. Taking a coaching approach to empower your team to deliver an outstanding housing management service to our customers. You'll support the team to resolve complex enquiries. Whilst encouraging your team to be autonomous and to be confident in their decision-making, driven by doing the right thing for our customers and our business. You'll support your manager to lead on our vision, Housing Made Simple, to make it as easy as possible for customers to rent their homes whilst ensuring we are compliant with the law, legislation, and Bromford Flagship's policies and procedures. Applications are welcomed for the role of Housing Manager from those with previous experience of leading and developing a team, ensuring they have the skills, knowledge, and resources to carry out their roles. With extensive housing management experience, in social housing. You will need demonstrable experience of continuous improvement, shaping the future direction of the team and wider business. As well as being able to analyse and interpret data to understand and improve performance. Educated to GCSE standard or equivalent, with a CIH 4 - Housing Qualification or be willing to study towards it. You will also require a full valid Driving Licence. In return for your hard work, we offer a competitive salary of £46,297.19 annum and a benefits package that includes: <ul> <li>25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.</li> <li>Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.</li> <li>Death in Service Benefit.</li> <li>Company Sick Pay.</li> <li>An agile working environment to achieve a healthy work/life balance.</li> </ul>and that's not all! We're also proud to offer: <ul> <li>Opportunities for development (including apprenticeships, our Academy, and various training options).</li> <li>Health and well-being programs and initiatives.</li> <li>Empowerment (we give you the tools and systems to make the right decisions for resolving issues).</li> <li>A Leadership Team that inspires, develops, and supports you.</li> </ul>Please see the attached The Housing Manager The Part I Play Statement , for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 1683 and state that you are applying to be a Housing Manager, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box. Please click here , to see the full list of benefits for this job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 23.11.2025. Interview Date: 03.12.2025, in King Street, Norwich. Applications may be reviewed, and candidates invited to interview ahead of the close date. We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful. No Agencies please. Housing Manager - Reference Number 1683 About Us Victory / Samphire/ Newtide Homes is part of Bromford Flagship . By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive. Division Housing Locations Office Based - Negotiable (any Flagship Office) Remote status Hybrid Yearly salary £46,297.19

Housing Manager

Job Description Job Title:Housing Officer Contract Type: Permanent Salary: £26,549.63 Per annum (pro rata) (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: Part Time - 30 Hours Working Pattern: Monday to Thursday Location: The Springs, Cambridge If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: • Experience of working within housing management • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs • Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation &amp; Letting Service: • Liaise with external stakeholders to deliver an effective referral pathway into the service/properties • Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures • Allocate properties ensuring customers meet the criteria, affordability and required landlord checks • Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required • Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy • Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: • Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let • Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant • Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements • Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections • Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers • Prepare files and case notes in readiness for court • Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits • Work directly with customers to monitor or reduce issues of anti-social behaviour within the service • Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing • Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately • Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: • Carryout administrative tasks to support efficient running of the service • Produce reports and other written documentation as required to support housing management delivery • Maintain and update clear, accurate and strength-based records on the appropriate digital platform • Assist schemes in daily operational tasks, including answering phones and working on Reception, as required Other Information • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours • You will be required to travel to different properties within the defined area as and when required • Use the Lone Worker system as and when necessary • Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health &amp; safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc • Deliver your role in line with Riverside company values - "Our Riverside Way" • Participate in team meetings, attend regular supervisions and reflecting practice sessions • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager Person specification Essential • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs • Experience of working within house management • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude. • Previous experience in positively resolving incidents • Demonstrate initiative and confidence to make and act on decisions • Competent administrative and IT skills (to be able to produce reports and other communications) Desirable • Knowledge of current benefit systems • Knowledge of Housing regulations • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results • Experience of working within a care &amp; support environment About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Housing Officer

CommonAI CIC is a non-profit membership organisation, founded on a belief in collaborative engineering for the safe and responsible development of foundational AI technologies. A place where AI startups, enterprises large and small, public sector bodies and academia can share resources and knowledge, to codevelop and grow businesses, fast. We are seeking a highly motivated and engaging Community Manager to be the heart of the CommonAI member network. You will be instrumental in cultivating strong relationships with our members, fostering a vibrant and collaborative community, and amplifying CommonAI's mission and impact. This role requires a proactive individual with excellent communication, organisational, and interpersonal skills, and a genuine enthusiasm for technology. Your responsibilities will include: <ul><li>Member Relationship Management:</li><ul><li>Serve as the primary point of contact for our members, building rapport and understanding their needs and goals.</li><li>Proactively engage with members to encourage participation in community initiatives and facilitate connections between them.</li><li>Gather feedback from members to continuously improve our offerings and the overall community experience.</li><li>Onboard new members, ensuring they feel welcomed and have the resources they need to succeed within the CommonAI ecosystem.</li></ul><li>Event Planning and Execution:</li><ul><li>Conceptualise, plan, and execute a diverse range of online and in-person events, including workshops, networking sessions, hackathons, and meetups, that cater to the interests and needs of our members.</li><li>Manage all logistical aspects of events, including venue booking, speaker coordination, marketing, and on-site support.</li><li>Evaluate the success of events and identify opportunities for improvement.</li></ul><li>Communications Coordination:</li><ul><li>Craft compelling and informative content for various communication channels, including email newsletters, community forums, and website updates.</li><li>Ensure consistent and timely communication of important announcements, resources, and opportunities.</li></ul><li>Social Media Management:</li><ul><li>Develop and execute a social media strategy to build brand awareness, engage with the wider AI and open source community, and promote CommonAI's activities and achievements.</li><li>Create engaging and relevant content for various social media platforms.</li><li>Monitor social media channels, respond to inquiries, and foster positive online interactions.</li><li>Track and analyse social media performance to optimise engagement and reach.</li></ul></ul>Requirements The ideal candidate will have: <ul><li>A passion for community building, with a particular interest in supporting technology start-ups and fostering collaboration across organisational boundaries.</li><li>A good understanding of open source development principles and the AI technology ecosystem.</li><li>Excellent written and verbal communication skills, with the ability to create engaging and informative content.</li><li>Exceptional interpersonal and relationship-building skills, with a natural ability to connect with people from diverse backgrounds.</li><li>Strong organizational and project management skills, with the ability to manage multiple tasks and deadlines effectively.</li><li>Experience in planning and executing successful events, both online and in-person.</li><li>Proficiency in managing social media platforms and utilizing social media management tools.</li></ul>Benefits <ul><li>A collaborative and supportive work environment.</li><li>The opportunity to have a high impact in a growing organisation.</li><li>Competitive salary package and pension.</li><li>Professional development opportunities.</li><li>Networking opportunities with influential people from across the tech sector and academia.</li><li>A vibrant office environment located a few minutes walk away from Cambridge train station.</li></ul>CommonAI CIC is an equal opportunity employer and is committed to creating an inclusive and diverse workplace.

Community Manager

Annual salary: up to £28,917.00 Resident Liaison Officer Cambridge, Cottenham Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

Equans is recruiting for a Resident Liaison Officer (RLO) to join our growing team in Wisbech. This is an exciting opportunity to play a vital role on one of our key social housing refurbishment projects, supporting residents throughout the full lifecycle of works being carried out in their homes. As an RLO, you'll be the main point of contact for residents-ensuring they are well-informed, respected, and supported at every stage. You'll act as the bridge between our site teams, contractors, and the local community, helping to deliver a high-quality customer experience while ensuring minimal disruption to people's day-to-day lives. What will you deliver? <ul> <li>Build and maintain positive relationships with residents affected by planned works, ensuring clear and regular communication throughout</li> <li>Provide information, advice, and support before, during and after works take place</li> <li>Work closely with Site and Project Managers to help coordinate access, programme updates and logistics</li> <li>Maintain accurate records of communications, access issues, complaints and resolutions</li> <li>Ensure vulnerable residents are identified and provided with appropriate support measures</li> <li>Organise and attend resident engagement meetings, including pre-start consultations and satisfaction surveys</li> <li>Respond promptly and professionally to queries, feedback and complaints, escalating where necessary</li> <li>Ensure all documentation, resident packs and correspondence are up to date and compliant</li> <li>Support the wider team in delivering a respectful, resident-first approach on all works</li> </ul> Who are you? <ul> <li>You have previous experience in a Resident Liaison Officer role or similar tenant/resident-facing position (e.g. housing officer, lettings support, customer service in housing/construction)</li> <li>You are an excellent communicator, able to build rapport and diffuse challenging situations with empathy and professionalism</li> <li>You're confident working independently and managing multiple tasks and stakeholders</li> <li>You are organised, detail-focused, and confident maintaining records and handling sensitive information</li> <li>You understand the needs of residents in social housing and are committed to delivering high standards of service</li> <li>A full UK driving licence is preferred</li> </ul> What can we offer you? <ul> <li>25 days annual leave (+ public holidays)</li> <li>Life cover equivalent to 2x annual salary</li> <li>Employee discount shopping schemes on major brands and retailers</li> <li>Gym membership discounts</li> <li>Cycle to work scheme and holiday purchase options</li> <li>Two corporate social responsibility days per year</li> <li>A broad range of learning and development opportunities including professional qualifications and support programmes</li> <li>A supportive working culture and access to employee assistance resources</li> </ul>At Equans, we are proud to champion inclusivity and represent the communities we serve. We are committed to creating an environment where everyone feels welcome, supported, and able to thrive. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Wisbech United Kingdom

The vacancy Permanent Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li></ul><ul> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li></ul><ul> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li></ul><ul> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li></ul><ul> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li></ul><ul> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li></ul><ul> <li>A strong understanding of ASB legislation and best practice in case handling.</li></ul><ul> <li>Proven ability to manage rent arrears and support financial wellbeing.</li></ul><ul> <li>Excellent customer service skills with a resident-first approach.</li></ul><ul> <li>Strong problem-solving, negotiation, and influencing skills.</li></ul><ul> <li>Effective communication, time management, and organisational abilities.</li></ul><ul> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £35,500 including car allowance</li></ul><ul> <li>28 days holiday PLUS Bank Holidays</li></ul><ul> <li>A generous contributory pension scheme</li></ul><ul> <li>Private health care</li></ul><ul> <li>Free life assurance</li></ul><ul> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li></ul><ul> <li>Opportunities for learning and development</li></ul><ul> <li>Discounted gym membership</li></ul><ul> <li>Retail discount scheme</li></ul>Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged. About us bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services. As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!). Our vision and values 'Quality homes. Connected communities'. Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

7 Jobs in Ely, UK