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Neighbourhood Officer Location: Devizes Salary: £33,357 per annum Hours: 37 hours per week Closing Date: Sunday 12 January 2025 Are you a Housing Professional looking for your next role? We have an opportunity to join the Neighbourhoods Team in Wiltshire as a Neighbourhood Officer. What you'll be doing You'll provide an effective and flexible landlord service to our customers to build communities our customers are proud to live in. With a risk-based approach, you'll manage properties dealing with all aspects of tenancy and estate management. About you You will be resilient, able to work independently and be able to flexibly respond to unplanned situations and be confident to think on your feet to problem solve in the moment. You must be organised and able to manage and prioritise a diverse workload with competing demands. You'll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. We plan to hold interviews on 17 January 2025 in our Devizes Office. Successful candidates will be required to complete a Basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands.

Neighbourhood Officer

Job Description About the Role We have an exciting opportunity for a part time Independent Living Advisor to join our team on a permanent basis covering our schemes in Bath. The successful candidate will work Monday - Friday 9:00am - 3:00pm and will be working across our 3 sites Chelscombe, Church Street and Chelwood Drive in Bath. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. You will also assist customers in accessing correct housing benefit assistance or financial advice to pay rent/service charges, and complete referrals for assistive technology, aids and adaptations which will help to maintain customer independence. You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance. What we're looking for: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, we would love to hear from you! Please note: This role is subject to a basic DBS check which will be provided by The Guinness Partnership. INDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing and care services in England. Our Care &amp; Support Service helps vulnerable people live as independently, happily, and healthily as possible, specialising in services for older people and people with learning and physical disabilities. Our aim is to improve people's lives and create possibilities for them. We make a difference by listening and responding to our customers' needs. We strive to be a great place to work, with employees who are passionate about what they do. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Independent Living Advisor

Job description Full Time, Fixed Term until March 2027 The Triage and Homelessness officer is a new fixed term position until March 2027. The role is based at the Bristol City Council Customer Service Point and the role will maintain a caseload of homeless applications from resettled refugees, undertaking their assessments to decide and fulfil the Authority's statutory responsibilities under homeless legislation. The role will be the public point of contact for people with No Recourse to Public Funds referred to Bristol City Council's Customer Service Point. The Triage and Homelessness officer will triage need, assess destitution responsibilities under Section 17 of the Children Act and provide emergency accommodation if appropriate. You will need experience of working in the field of housing and knowledge of housing advice and operation procedures relating to preventing homelessness and maintaining tenancies. You will need to demonstrate knowledge and commitment to equality, diversity and inclusion issues. Please note that this role is subject to an Standard DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Anne James <a href="mailto:anne.james@bristol.gov.uk" target="_blank">anne.james@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Triage and Homelessness Officer

What you'll be doing Do you want to work with elderly people, and provide them support to enable independent living? Are you passionate about supporting elderly people to remain engaged in their local communities? Curo is an established, leading housing association based in Bath, with over 15,000 homes in our care and providing wrap-around support services that help people find security, stability, and a positive future. We are seeking a committed individual to be part of our Livewell team as a Housing Support Worker, which forms part of the care and support element within Curo. It is mandatory for our Housing Support Worker's to use their own vehicle every day. Please state you have a driving license and access to your own vehicle on your CV or Application form. Why join Curo? If you are passionate about providing those in need with your dedicated care, time and support, without having to provide personal care services, Curo provides our support workers with the following: <ul> <li>No evening or weekend work</li> <li>Flexible working hours to suit your schedule</li> <li>The opportunity to help customers remain independent with no personal care</li> <li>You'll be part of a friendly, caring, supportive team, dedicated not only to our customers but to the wellbeing of colleagues.</li></ul>Our values-driven culture revolves around care, respect, openness, fairness and trust. As well as being a skilled support worker, we are looking for people who are empathetic and have the people skills to build trust with all our customers on every call, every day. What you'll be doing The Housing Support worker will be working 1-2-1 with customers to support with a variety of tasks and promote independence within their home. You'll develop, implement and monitor support plans for your customers. The tasks will include, but not only: <ul> <li>Reduction in social isolation</li> <li>Support with physical and mental well-being</li> <li>Ensuring relevant benefits are in place.</li> <li>Support to get to medical appointments.</li> <li>Liaise with care agencies and social workers.</li></ul>(this role does not include any personal care) The Housing Support worker will be required to accurately record all customer interactions on our bespoke IT system. This is a rewarding role working in the local community supporting older people from different backgrounds. This is an opportunity to work within the local community to help people re-connect with where they live and to positively impact on health loneliness and isolation. More about you This role can be challenging at times as you will be working with and supporting customers from all walks of life; it will be fast paced, so an attention to detail, using your initiative and problem solving will be key. <ul> <li>You'll be a people person and come from a background of working one-to-one with people of varying needs.</li> <li>You'll be used to working at a fast pace, meeting deadlines and able to work under pressure.</li> <li>You'll have a passion for working with older people and enjoy helping to set up group activities such as coffee mornings, as well as working on a one-to-one basis.</li> <li>You'll be IT literate, proficient at MS Word and MS Excel.</li></ul>Key attributes of our Housing Support Worker's when working with our sheltered customers are: <ul> <li>Kindness</li> <li>Caring</li> <li>Empathy</li> <li>Commitment</li> <li>Resilience</li></ul>You'll be flexible and able to switch between one-to-one work and group events, as well as willing to work in our different locations in and around B&amp;NES. When and where you'll be working This is a customer facing role, you will be working 30 hours a week between Monday and Friday (preferably Monday, Tuesday, Thursday, Friday) between 8am - 5.00pm, based on our customers' needs. You will be responsible for organising your own workload and setting your diary appointments. You'll be based in the office in Hillcrest, Peasedown St John, Bath, BA2 8JR, however, you will be visiting your customer base in the surrounding areas. It is mandatory for the Housing Support Worker to use their own vehicle every day. <ul> <li>A full driving license and business insurance, with the ability to travel around the B&amp;NES area is essential.</li> <li>An enhanced Disclosure and Barring Check is required for this role, Curo will arrange.</li></ul>What you'll get in return We believe you'll have a job that will give you huge job satisfaction, and help us to make a difference to our customers' lives every day. So in return for all your hard work, not only do our Housing Support Workers get a great salary but we also offer: <ul> <li>26 days annual leave (plus public holidays) rising to 29 days after 3 years service</li> <li>An additional day's leave on your birthday</li> <li>Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%</li> <li>Annual 'Homes for Good' Reward.</li> <li>Life Assurance Policy (up to 6x your annual salary)</li> <li>Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work</li> <li>'Perks at Work' - access to 1000's of discounts online and in-store.</li> <li>Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.</li> <li>Free Parking at many of our Offices.</li></ul>One more thing Here at Curo we are about getting the right candidate for the right role. We recognise that as an organisation we are underrepresented in certain areas so we operate the disability confident scheme and we welcome applications from applicants who identify as LGBTQIA+ or are from an Ethnic Minority background. It would also be great to get applications from our Curo customers too. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. For an informal discussion about the role please call Cathy Isaacs on 07791 104 198. We will be closing applications on the 30th December however we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you're the person for this job, please don't delay and apply today. About Curo Curo is an organisation with social purpose at its heart. We provide affordable homes that help people find security and stability and a positive future. We're one of the largest housing associations in the South West and an expanding house builder, using our profits to create more affordable housing in our communities. Our values are at the core of how we work. We care about our colleagues and their wellbeing and recognise their sense of pride in the work they do to support our customers. We're proud to say that since 2016 we have been ranked by Best Companies as being in the UK's top 75 Large Companies to work for. We're also listed in the top 10 best housing associations to work for in the country, and among the top 25 best companies to work for in the South West! One more thing We provide homes and services to a community that is diverse. We recognise that we need to do more to ensure that the colleagues in our organisation better reflect and understand the community we serve and for that reason we particularly welcome applications from people with diverse backgrounds and abilities. We are a recognised 'disability confident' employer and we have also signed up to the Social Housing Anti-Racism Pledge (SHARP). We guarantee to interview all disabled, black or minority ethnic applicants who meet the minimum essential criteria for our vacancies. If you need support to assist you to make an application or attend an interview, then please email our recruitment team at <a href="mailto:recruitment@curo-group.co.uk" target="_blank">recruitment@curo-group.co.uk</a> and we will be happy to help. Benefits Birthday leave Holiday trading Hybrid working Life assurance Online shopping Pension

Housing Support Worker

Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role As an Estate Officer you will promote a safe and secure living environment for our customers, in line with Health and Safety law and Living+ policies. This role does include some hands on tasks such as painting and decorating of communal areas and properties, low level repairs and maintenance and the arrangement of rubbish/ fly tipping to be removed. You will also assist in the management of our properties and its surrounding areas, carry out tenancy change visits and conduct thorough inspections of our properties. You will ensure any cleaning, grounds maintenance and other maintenance issues are dealt with promptly, liaising with relevant departments and our partner agencies. You will encourage a rapid response to vandalism, graffiti and litter ensuring these are reported to the relevant team or in some circumstances you will deal with these issues yourself. The role is an agile role however travel to our 12 sites around Bristol. The role is also part time 24 hours a week across 4 days. For more information please download our job profile available on our website. More about you Are you looking for a role that you can make a difference and be outdoors in the local community? Do you have experience working with people and developing them and their future? You will have experience working with people in a community based role and demonstrate a thorough understanding of their needs. You will work closely with all of our customers and internal staff therefore strong communication skills and a great attitude are essential for this role. You should have experience working within a busy role and you should have a proven ability to prioritise your work load and work under pressure. You must also have access to your own vehicle and hold a full driving license in order to be considered for this role. The benefits Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> <li>Pension with matched contributions up to 7%</li> <li>Excellent holiday package - 35 days annual leave with the option to buy or sell leave</li> <li>Cashback plan for healthcare costs - up to £500 saving per year</li> <li>A bonus scheme for all colleagues at 2%</li> <li>Training and development</li> <li>Extra perks including huge discounts and offers from shops, cinemas and much more.</li> </ul>

Estate Officer

Job description Full Time, Fixed Term - 6 months Location: Bristol Youth MAPS, Nelson Street (Bristol City Centre) Fixed term, full time position for 6 months from start date. We will be happy to speak to external applicants about any permanent social work contracts that may be available in conjunction with starting in this role. Pay scale: BG11 - BG13 dependent upon experience / current Bristol Grade (£38,626 - £48,710) Are you passionate about making a difference to the lives of young people in Bristol? We are looking for a talented and motivated social worker (must be registered with Social Work England) to work within our Youth Homelessness Hub (youth maps) with young people aged 16-17 who are affected by or at risk of homelessness. This is an exciting opportunity to join a growing and developing service at a time when your passion and expertise can make a difference to how we shape services for young people. Within this role, you will work with an existing youth homelessness social worker to provide services and safe pathways for potentially homeless young people. The key aims of the role are: <ul> <li>To provide joint assessment (with housing advisors within the hub) for young people who are homeless or at risk of homelessness, at the earliest possible time.</li> <li>To work collaboratively with young people and their families to prevent homelessness wherever possible, using strengths based, solution focussed social work. This may include delivery of mediation, family stability plans and family network meetings to find stable and safe solutions for young people.</li> <li>To recommend young people for our youth housing pathway only when all safe options at home and within the network have been exhausted.</li> <li>To support young people to move into independence, under either part 7 (housing duties) or section 20 (as children in care to the local authority).</li> <li>To remain the allocated social worker for Children in Care due to homelessness until transfer to our 16+ Children in Care team.</li> <li>To deliver reunification planning and work for families, moving young people out of care / accommodation at the earliest possible time.</li> </ul>You will have an opportunity to practice innovative and creative social work with a small caseload of young people and their families, with a focus on prevention and reunification. You will be based within a multi-disciplinary team of housing advisors, social workers and third sector providers at a time when we are focussing resource on developing our services for young people affected by housing instability. We are looking for someone who has: <ul> <li>The skills to work collaboratively with families in crisis, de-escalating situations and finding safe solutions for young people.</li> <li>The skills and attitude to undertake responsive duty visits to families where youth homelessness is a risk.</li> <li>The ability to work with looked after young people until a minimum of first review.</li> <li>The desire to support young people through difficult transitions to adulthood, and to make a positive difference to their life chances.</li> </ul>If this sounds like you, please apply for the role via the application form link. This role is initially advertised as a six month fixed term role, with a hope that the role will become permanent within our team (please note, access to a permanent role would require re-application and competitive interview). If you are already employed as a social worker within Bristol City Council, you can apply for this role as a secondment from your substantive post. Information about this can be found on the source. External applicants will receive a fixed term six month contract, or we are happy to talk to you about permanent social work roles within Children's Services that could offer a permanent contract in conjunction with this fixed term role. Please note that this role is subject to an Enhanced DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. For permanent Bristol City Council employees, this post will be a secondment. For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to. If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Should you wish to discuss this role further, please contact Sophie Gowans (Senior Project lead for Youth Housing and Homelessness) - <a href="mailto:Sophie.gowans@bristol.gov.uk" target="_blank">Sophie.gowans@bristol.gov.uk</a> . Please provide a contact phone number in your email. To accommodate Christmas leave, the vacancy will close at the later time of the 1 st January 2025, shortlisting will take place on 2 nd / 3 rd January 2025 with interviews planned for the week of the 14 th January. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Social Worker - Youth Homelessness

Job Introduction Voids Officer - Bristol Step into a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering top-notch solutions across the multi-utility sector. Our dedicated team in Bristol is growing, and we're thrilled to welcome a skilled Voids Officer to join us. As a Voids Officer at Icosa Water (part of Last Mile), you will play a vital role in keeping our records accurate and up to date. You'll travel to our new housing sites across the South-West of England and Wales to identify and verify property and customer details. This role includes both on-site visits and home-based work to ensure business records are meticulously maintained. The position is based in Bristol but requires travel within the South-West England and Wales region, with occasional overnight stays. What's in it for you as a Voids Officer? Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down. <ul><li>25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays</li><li>Holiday buy scheme</li><li>Discretionary bonus</li><li>EV and ULEV salary sacrifice scheme (subject to minimum length of service)</li><li>Cycle to work salary sacrifice scheme</li><li>Up to 7% employer pension contribution</li><li>Life assurance (x4 annual basic salary)</li><li>Refer a friend incentive</li><li>Wagestream</li><li>Employee assistance programme</li><li>Car allowance</li><li>Flexible start and finish times for eligible roles*</li><li>Private medical insurance*</li><li>Company sick pay*</li></ul>*Some of our benefits are only applicable when you have successfully completed your probation period* Your responsibilities as a Voids Officer: Reporting directly to the Customer Services Manager, your key responsibilities will include: <ul><li>Driving Customer Satisfaction: Assist the Customer Services Manager in meeting Icosa's customer satisfaction performance commitments by ensuring seamless processes and support.</li><li>Managing Voids Processes: Oversee the end-to-end void property process, identifying voids and serving as the main point of contact between departments involved in the voids workflow.</li><li>Data Management and Reporting: Provide accurate void property data, prepare detailed performance reports, and support overall void performance analysis.</li><li>Customer Records and Liaison: Update and process customer records while liaising with site offices to collect new occupier data and ensure smooth transitions.</li><li>Site Support and Relationship Building: Obtain meter readings when required and develop positive relationships with colleagues and external contacts to enhance operational efficiency.</li></ul>Experience / Knowledge: <ul><li>Experience in dealing with customer queries.</li><li>Knowledge of the Water Industry</li><li>A resolution approach to customer service</li><li>Strong written and verbal communication skills.</li><li>Strong problem-solving skills.</li><li>Passionate about ensuring that the customer journey is delivered right first time</li><li>Good IT skills including Excel with the ability to input data accurately and concisely.</li></ul>Have you got the drive to go to the Last Mile as a Voids Officer? Apply now! About us: Icosa Water part of Last Mile is the market leading regulated independent water and wastewater company that owns and operates residential and commercial networks across England and Wales. We operate under the New Appointment &amp; Variation (NAV) process, from the Water Industry Act 1991, and we compete in a heavily regulated environment. Icosa provides domestic homes and commercial premises with water and wastewater services. We compete with other water companies, differentiating our service package by lowering costs, facilitating innovative solutions, and providing exceptional customer service. At Last Mile, we are one of the UK's largest Independent Network Owners, owning and operating in excess of 500,000 gas, electricity, water, and wastewater connections serving residential and commercial customers. Last Mile Asset Management adopt and operate electricity, gas, water and wastewater, and ground source heat/cooling networks that are designed, installed, and commissioned by Lloyds accredited Independent Connection providers (ICPs). At Last Mile, we are committed to fostering an inclusive and diverse working environment, where employee wellbeing is at the forefront in making sure our people feel valued. We provide tailored ongoing training and development, but most importantly, long term career opportunities for you to grow with us. If you are motivated to succeed and have a 'can-do' attitude, we would love to hear from you! For further enquiries contact - <a href="mailto:recruitment@lastmile-group.com" target="_blank">recruitment@lastmile-group.com</a> or visit our website <a href="http://www.lastmile-group.com" target="_blank">www.lastmile-group.com</a>

Voids Officer

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join our team at our Cabot Court development based in Longwell Green, Bristol. Built in 2011, Cabot Court is a Retirement Living development that consists of 29 apartments with the over 60's in mind, providing excellent on-site facilities and set within beautiful grounds. Hours: 25 hours per week - Monday to Friday. Hourly rate: £17,908.61 per annum Contract Type: Permanent Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Services, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. We do not offer sponsorship; we will only be considering UK based applications. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job description Full Time, Permanent positions available Bristol City Council's Housing Options Service has several vacancies available for Housing Advisors to work within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless or at risk of homelessness, to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. Key responsibilities:<ul> <li>Work face to face with citizens to identify issues and steps to prevent homelessness.</li> <li>Liaise with a wide range of statutory and voluntary agencies, maintaining regular communication with their representatives.</li> <li>Promote and provide authoritative advice and assistance on homelessness prevention and a range of housing solutions.</li> <li>Advise landlords and tenants regarding their statutory rights.</li> </ul>Skills and requirements:<ul> <li>Excellent communication skills, including negotiation and mediation.</li> <li>Knowledge and understanding of relevant legislation.</li> <li>Problem-solving abilities and strong written communication skills.</li> <li>Ability to present information in a clear, legible, and logical manner.</li> <li>Strong conciliation skills to facilitate understanding between groups with potentially conflicting objectives.</li> </ul>Some of these posts may involve working in specialist areas, which will be discussed further at the interview stage. If you haven't already done so, find out more about our service and the role, including a day in the life profile, on our recruitment site. Please note that this role is subject to an Enhanced DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Interviews will take place in January 2025. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Will Penberthy: <a href="mailto:will.penberthy@bristol.gov.uk" target="_blank">will.penberthy@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Housing Advisor

Job Description Salary: £38,626 - £40,476 Hours per week: 37 hours Interview date: To be confirmed after shortlisting Housing - Empowering Housing Solutions for All in Wiltshire Lead our Property and Support Service team and drive initiatives that make a real difference in preventing homelessness and fighting financial exclusion. As Housing Strategic and Performance Lead, you'll ensure the smooth operation of key services, from lettings and tenancy sustainment to managing temporary accommodations and housing-related support contracts. You'll act as a bridge between the council, private sector, and community partners to deliver housing solutions that make a difference. In this role you will lead the development of critical policies, including our Homelessness Prevention Strategy and Rough Sleeping Plan, using data-driven insights and ensure compliance and quality in housing support contracts, continually pushing for improvements. Additionally, you will oversee the council's Allocations Policy review, engaging stakeholders and implementing changes that meet legislative requirements. To succeed, you'll need a degree in a related field, extensive housing experience and a deep understanding of housing law. Membership in a relevant professional body is desirable. Why us? Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here! Please download and read the role description and person specification carefully before you apply as well asOur Identity. The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework. For more details, contact Sophie Noad, Service Manager Property &amp; Support, at <a href="mailto:sophie.noad@wiltshire.gov.uk" target="_blank">sophie.noad@wiltshire.gov.uk</a>, or call 01249 706326. This role may be subject to certain successful security checks; please see the role description for more information. We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion. Disability Confident Employer Application process Please ensure to regularly check your spam/junk folder for any communication from us regarding your application status. We wouldn't want you to miss out on any important updates or interview invitations. Thank you!

Housing Strategy and Performance Lead

Support Worker (Supported Housing) Who We Are YMCA Brunel Group is a locally managed charity serving Mendip, Bath, Bristol, Wiltshire, and South Somerset. As part of the international YMCA movement, our mission is to create supportive, inclusive communities where everyone has a sense of belonging, can contribute meaningfully, and thrive. Our work includes: <ul> <li>Housing Support: Every year, we provide accommodation for over 700 individuals facing homelessness, financial hardship, or barriers to employment. Many of our residents have experienced trauma, and we aim to provide more than a place to stay-we offer a pathway to independence through training, skills development, and confidence-building.</li> <li>Health &amp; Wellbeing: Our Bath-based wellness centre features a gym, fitness areas, and extensive classes, fostering both physical and mental well-being.</li> <li>Commercial Hostels: Operating in Bath and Bristol, our hostels help fund our community initiatives.</li> <li>Youth Clubs: Our 12 youth clubs, including 4 groups for young carers, provide safe spaces for young people aged 10-19 to build connections, access information, and receive support from trusted youth workers.</li> <li>Nurseries: We run eight Ofsted-registered nurseries, offering spaces for up to 360 children and setting them up for future success through early education.</li> </ul>Role Overview As a Support Worker, you will play a vital role in building long-term, trust-based relationships with young adults (ages 18-25), helping them work toward independent living. You will support them in finding housing that meets YMCA's criteria, which requires them to be in work, training, or education. This role involves low-level support in various projects aimed at empowering young people. Skills and Experience Needed <ul> <li>Knowledge of Housing Legislation: Familiarity with housing issues affecting homeless individuals is desirable.</li> <li>Safeguarding Knowledge: Understanding of safeguarding procedures.</li> <li>Experience with Young Adults: Experience conducting holistic assessments in a key-worker role.</li> <li>Analytical and Research Skills: Ability to support project progression and contribute to data collection and research.</li> <li>Database Management: Experience with maintaining accurate records.</li> <li>Empathy and Compassion: A compassionate approach to supporting individuals in crisis.</li> <li>Teamwork: Ability to work effectively as part of a team.</li> <li>Driver's License: A full driving license and access to a vehicle with appropriate insurance are required.</li> </ul>Benefits YMCA Brunel Group values inclusivity and offers a supportive workplace committed to equality and diversity. Benefits include: <ul> <li>Enhanced annual leave and sickness pay</li> <li>Paid compassionate and emergency leave</li> <li>25 days annual leave plus bank holidays</li> <li>Access to an employee discount portal and Employee Assistance Program</li> <li>Cycle to work scheme</li> <li>20% discount on childcare in Wiltshire</li> <li>Heavily discounted health and wellbeing centre membership (£15/month)</li> <li>Corporate gym discount through Fusion Lifestyle in Mendip and South Somerset (£38/month)</li> <li>Free access to online gym classes</li> </ul>Job Details <ul> <li>Location: International House, Bath, and surrounding areas</li> <li>Hours: 37.5 hours per week</li> <li>Contract Type: 12-month temporary (with potential for renewal)</li> <li>Salary: £25,200 per annum</li> <li>Requirements: Enhanced DBS check</li> </ul>Application Process All candidates must complete an application form. Visit YMCA Brunel Group - Careers to apply online. All applicants will undergo safer recruitment checks, including full employment history, two references, and eligibility to work in the UK. Closing Date: 29th November We reserve the right to close this vacancy earlier than stated.

Support Worker (Supported Housing)

Your role We are currently hiring a Housing Support Worker to join our inspiring and friendly Somerset Additional Housing Service Team, Wells - Somerset. 1 x Full-time position available - 9am - 5pm over a 7 days per week Rota. Rethink Mental Illness are an organisation whose common purpose is to help those who are severely impacted by mental illness. Our Keward and Burcott housing services offer a supportive environment that fosters independence and recovery. We help individuals maintain their tenancy while providing access to social activities, education, employment, and training. These services support those at risk of losing or not accessing housing due to mental health issues, vulnerability, or housing-related challenges. Role Summary: Working with an allocation of tenants, you will provide a robust, intensive housing management service. Supporting vulnerable individuals who experience mental ill health in promoting independence and empowering sustainment of tenancies. You will be required to assess the needs and risks of tenants and work in a person centred and personalised manner in order to enable individuals to sustain their tenancy. The role involves tenancy sign ups and property re-lets, processing referrals, day to day running of a service, and health and safety of the schemes we manage. Essential skills and experience required for this role: <ul> <li>I have experience of providing support to people with a mental illness in a comparable role, preferably in a housing environment. </li> <li>I have excellent administration, organisation and planning skills. </li> <li>I am competent in the use of IT systems including Microsoft applications, email and internet. </li> <li>I have a good understanding of tenancy/housing management practice, lettings procedures, relevant legislation and current issues within the housing sector.</li> <li>I have a good understanding of Welfare Benefits, Housing Benefit and Universal Credit.</li></ul>Caring for our people. We offer a wide range of support. Some of our benefits include: <ul> <li>PULSE - our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards. </li> <li>Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have an Employee Assistance Programme with access to appointments. </li> <li>Taking time for you: We work flexibly and we have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave. </li> <li>Planning for the future: We have a contributory pension scheme. </li> <li>Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way. </li> <li>£300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member. </li></ul>Who we are? We're Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: "A better life for everyone severely affected by mental illness." It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy - delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us. Diversity, Equity, Inclusion Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we're working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. Becoming a truly anti-racist organisation We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in ouranti-racist statement. We have designed a multi-year anti-racist programme of work contained in ourRace Equality Action Planwhich demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please see further details on our Website You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do! If you have any questions about the position, please contact <a href="mailto:-recruitment@rethink.org" target="_blank">-recruitment@rethink.org</a> IND1 Our Charity Our work to achieve this is guided by seven core values: <ul> <li>Commitment</li> <li>Equity</li> <li>Expertise</li> <li>Hope</li> <li>Openness</li> <li>Passion</li> <li>Understanding</li></ul>What do we value? Passion We are passionate about leading the way to a better quality of life for everyone severely affected by mental illness. Commitment We work tirelessly to provide support for everyone severely affected by mental illness. Openness We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness. Hope We offer hope of a better quality of life for all those severely affected by mental illness. Expertise We constantly use our expertise to provide practical and personal support for people who are severely affected by mental illness. Understanding People who are severely affected by mental illness are at the heart of everything we do in our organisation - our membership, our governance and our workforce. Equity We believe that in a world where discrimination and disadvantage exist, treating people with equity is critical to ensure justice and fairness for all. Openness We are open and transparent in all our work with beneficiaries, supporters, partners and the public to achieve change for people severely affected by mental illness. What will you receive? You will have plenty of opportunities to enhance your abilities with the opportunity to make a real difference every day. In addition, you will have excellent development opportunities including funded training, career development, and a range of e-learning courses. You will also receive: Employer funded pension Flexible working Life assurance Employee Assistance Programme Eyecare vouchers up to £55 towards the cost of new glasses or lenses Training opportunities e-learning courses &amp; much more Annual leave 25 days rising to 30, plus bank holidays Rethink day 1 day's additional leave (pro rata) on your Birthday PULSE Reward, Benefits and Recognition Platform Employee Assistance Programme Rethink day 1 day's additional leave (pro rata) on your Birthday For the full list, see our website here. Our colleagues say "From the very start I was made to feel welcome and respected in my new team. In the short time I have been working with Rethink Mental Illness as a service administrator I have been able to contribute ideas and make meaningful change, and I appreciate that Rethink allows me to direct my own role development and help me build on the skills I want to work on." "Working for Rethink Mental Illness is the most rewarding job I could ask for. As a Peer and Volunteer Co-ordinator I get to work with a huge variety of people, with a range of skills and support them to incorporate those skills into their volunteering roles. I am always looking for gaps that need filling and creating new and exciting opportunities that will benefit our service, mental health in the community, but most importantly the people giving up their time to help." "I've previously worked in a large corporate environment, in the criminal justice sector and other charities. Without a shadow of a doubt, Rethink Mental Illness has been the best employer I've ever had. They care about their staff. Its great working with like-minded people and knowing that you are making a real difference to people's lives." "It feels very rewarding to be part of such a meaningful Organisation where everyone is valued and has the opportunity to make a difference". Please be mindful that we may need to close adverts early if we receive a high volume of applications, we, therefore, encourage you to apply as soon as possible.

12 Jobs in Emersons Green, Bristol, UK