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Housing Officer - 37 hours Application Deadline: 7 February 2025 Department: Pride in Place Employment Type: Permanent Location: Torbay Council Reporting To: Team Manager Compensation: GBP 30,559 - GBP 33,366 / year Description Job Description &amp; Person Specification &gt; We are looking to appoint an enthusiastic and motivated individual to the role of Housing Officer. This role will see you working alongside the Housing Manager responsible for managing the social housing stock for Torbay Council. This role involves providing a high-quality tenancy service providing advice and support in all housing functions including tenancy and estate management, lettings, rent and arrears and customer service, in accordance with the policies and procedures. As part of the role you will respond to a wide range of enquires from residents in a prompt, efficient and courteous manner. You will help build and sustain resilience among our tenants and communities, thereby safeguarding our tenants, homes and communities. You will work collaboratively with colleagues in the delivery of a high-quality housing management service that meets the identified needs of customers and the wider community. The successful candidate will also possess effective written and verbal communication skills, interpersonal skills, customer service skills, ability in the use of Word, Excel and Outlook and have a strong commitment to fairness, equality and diversity. The ideal candidate <ul><li>Ability to work with challenging people and situations.</li><li>Able to listen actively and non-judgementally.</li><li>Flexible and able to work on own and as part of a team.</li><li>Proven experience of working in a social housing environment.</li><li>Good up to date knowledge of social housing and law.</li><li>Working knowledge of relevant regulations and good practice.</li><li>Experience of implementing policies and procedure.</li><li>Literacy and numeracy equivalent to passes in GCSE English and Maths.</li><li>NVQ level 3 in relevant area.</li><li>Full current driving license.</li></ul>This role can accommodate hybrid working. We have a whole host of benefits such as a flexible working scheme, a commitment to your wellbeing and the Local Government Pension Scheme. Sometimes there might be the need for you to work after traditional office hours, but our flexi scheme means you'll be entitled to take those hours back at a later date. This post meets the requirements of the Public Services Network (PSN) and therefore will require a Basic Criminal Record Check. This will show any unspent convictions and conditional cautions. If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: <a href="https://www.torbay.gov.uk/council/jobs/job-descriptions/housing-officer-1/" target="_blank">https://www.torbay.gov.uk/council/jobs/job-descriptions/housing-officer…</a> For an informal chat please contact Anita Merritt on 07464517682 or <a href="mailto:anita.merritt@torbay.gov.uk" target="_blank">anita.merritt@torbay.gov.uk</a>. Interviews are expected to be conducted during the week commencing 10th February 2025. Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible. Skills Essential: <ul><li>Ability to work with challenging people and situations.</li><li>Judgement and decision-making skills.</li><li>Flexible and able to work on own and as part of a team. </li><li>Develop effective working relationships. </li><li>Effective problem solver. </li></ul>As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. Knowledge Essential: <ul><li>Service user involvement and consultation.</li><li>Knowledge of relevant regulations and good practice.</li><li>Knowledge of landlord, tenant and housing legislation and welfare benefits.</li><li>Knowledge of safeguarding policies and processes (particularly regarding vulnerable adults).</li></ul>Experience &amp; Qualifications Essential: <ul><li>CIH Housing Certificate or equivalent standard qualification (or working towards).</li><li>Experience of working with tenants, tenant organisations and external agencies.</li><li>Experience of implementing policies and procedure. </li><li>Experience of providing advice and support on a range of tenancy issues. </li></ul>

Housing Officer - 37 hours

Floating Support Worker Howell Road, 62 Howell Road, Exeter, EX4 4EY £12.50 per hour 22.5 hours per week Sanctuary Supported Living is delighted to be recruiting for a Project Worker at our Homelessness Service at Howell Road, Exeter At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The position of Support Worker is referred to internally at Sanctuary as Project Worker. The role of Project Worker will include: <ul> <li>Providing support to encourage our customers who have faced homelessness to maximise their own potential and independence</li> <li>Assessing customers' needs by writing and updating support plans</li> <li>Being a first point of call to receive and direct all customer queries</li> <li>Developing relationships with customers, ensuring that customers maintain personal choice, privacy, and dignity</li> <li>Liaising with external support links to improve customers' confidence, health and wellbeing and offer training and encouragement towards employment and education</li> <li>Handling occasional emergency situations</li> <li>Keeping accurate and high-quality written records</li></ul>Skills and experiences: <ul> <li>Experience of working with adults who have experienced homelessness</li> <li>Enthusiastic and flexible with a strong "can-do" attitude</li> <li>Ability to work as part of a team and on own initiative</li> <li>Strong organisational skills as well as functional literacy and numeracy</li> <li>Ability to react quickly to changing priorities whilst working to deadlines and targets</li> <li>NVQ3 in Health and Social Care, or willingness to work towards is essential</li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul> <li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li> <li>A pension scheme with employer contributions</li> <li>A variety of online discounts and rewards from major retailers</li> <li>Health and well-being plans</li> <li>Life assurance</li> <li>Family friendly arrangements, including opportunities for flexible working</li> <li>Tax efficient savings through our Cycle to Work scheme</li> <li>A wide range of learning and development opportunities</li></ul>Job Reference: 223052 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

2 Jobs in Exeter, UK