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Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Housing Management Officer Salary: £24,500 Hours: Full time 37.5 hours per week Contract type: Permanent Location: Exeter Additional information: <ul><li>On-call (1 in 4 weeks), £100/week when on-call</li></ul>The Role: Proactively managing voids in Julian House managed properties. Taking a lead in the assessment of potential residents and promotion of the accommodation. Working in conjunction with Devon &amp; Cornwall Supported Housing Service staff to ensure appropriate action is taken to address rent arrears and charges including the support of SMART payment plans which work towards savings and good financial management. Supporting clients to achieve long term independence and be allocated a key client caseload to support the team. Working with other teams and external agencies as needed to ensure efficient information sharing and joint working, including attendance at internal and external meetings. Responsibilities include: <ul><li>To keep an accurate up to date record of private rented accommodation vacancies across Julian House Devon &amp; Cornwall Supported Housing Service ensuring relevant managers are aware of the current position on a weekly basis, and in response to changes.</li><li>To ensure that all rent and service charge accounts are up to date, monitored regularly and that relevant action is taken in line with Julian House procedures.</li><li>To carry out home visits to all residents, prior to the notification of eviction on financial grounds, with the aim of prevention. Wherever possible we seek to establish financial management plans that mitigate need for eviction. </li><li>Actively report repairs and maintenance issues, and support clients with daily living activities, such as cleaning, including practical assistance where skills are not yet developed, to ensure that clients enjoy a high quality of accommodation.</li></ul>Qualifications / Requirements: <ul><li>A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work</li><li>Understanding of complex needs and how to put the client at the center of your work</li></ul><ul><li>Work within the organization's policies and procedures, and in particular work in accordance with the Equal Opportunities policy and aim to counter all forms of discrimination.</li></ul><ul><li>Working as part of a team in a social or health care setting</li></ul>There are many great reasons to join our team! <ul><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>Sliding salary scale with salary increases every year for the first 3 years</li><li>Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays</li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Housing Management Officer role, please get in touch with the Recruitment Team on <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Housing Management Officer

Housing Management Coordinator Northgate Court Project - Exeter Permanent, full time (37.5 hpw) Pay £12.61 per hour (£24,664 per annum) and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Exeter. As our Housing and Property Management Coordinator, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Typical day as a Housing Management Coordinator <ul> <li> As our Housing Management Coordinator at Northgate Court no two days will be the same, from booking planned works, dealing with emergency property issues, or being a sounding board for our amazing customers to talk about issues in their lives. </li> <li> Our customers come from a range of backgrounds, all customers are over 18 and have experienced homelessness. </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their licence agreements. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for the Top Ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties. </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal legal action when needed. </li> <li> Able to work within a small team of three Housing Management Coordinators, offering guidance and support to your colleagues and customers. </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team You will join our newly formed ETAAS team supporting customers rebuild their lives after periods of street homelessness or a breakdown in current accommodation, alongside Tracey and our amazing concierge and support team. Calvin is our service manager, who joined Homegroup as a Night Support Coordinator and now is managing the service as part of our Grow Our Own initiative. He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person centred support. Job details <ul> <li> Four week rolling rota to include working one in every three weekends, working. 11.5 hrs shifts, 3-4 days per week </li> <li> Based at our services in Exeter (across two City Centre locations) </li> <li> Passionate about supporting customers who need a helping hand to rebuild their lives. </li> <li> Focus on Health and Safety compliance, keeping both services complaint with Homegroup and National/Local legislation. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are looking for a House Manager to join our team at Tumbling Weir Court in Ottery. The development offers modern retirement apartments exclusively for over 60s in a convenient location with easy access to vital local facilities. Hours: 25 hours per week Monday to Friday. We can be flexible around school hours. Salary: £17,381.42 Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li></ul><ul> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li></ul><ul> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li></ul><ul> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li></ul><ul> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li></ul><ul> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li></ul><ul> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li></ul><ul> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li></ul><ul> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li></ul><ul> <li>Extensive experience in a professional customer service orientated position.</li></ul><ul> <li>A professional approach with high quality standards.</li></ul><ul> <li>Thrives in a busy a varied role, where every day will be different.</li></ul><ul> <li>Be resilient and can problem solve effectively.</li></ul><ul> <li>An awareness of basic Health and Safety will be a distinct advantage.</li></ul><ul> <li>A good level of computer literacy including Microsoft Word and Outlook.</li></ul><ul> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of Your McCarthy Stone, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of May 2024, McCarthy Stone operates 538 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2024 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

UP TO £25K DOE | HYBRID WORKING | EXETER Our client, an established Legal firm, based in Exeter, are seeking an experienced Housing Administrator to join our dynamic Housing and Civil Litigation team. As the Housing Administrator, you will play a key role in ensuring smooth and efficient administrative operations, while liaising with both new and existing clients. This role offers hybrid working with regular access to the Exeter Office. Responsibilities of the Housing Administrator: <ul> <li>Provide high-quality administrative support across the team </li> <li>Manage tasks such as data entry and document preparation using Excel and web-based case management systems </li> <li>Serve as the initial point of contact for new clients and maintain communications with current clients </li> <li>Assist in coordinating team activities and ensuring deadlines are met </li></ul>Requirements of the Housing Administrator: <ul> <li>Proven experience in an administrative role, preferably in a legal or housing setting </li> <li>Ability to work independently and prioritise tasks effectively </li> <li>Proficient in Microsoft Office, particularly Excel, and experienced in using case management software </li> <li>Strong organisational and communication skill </li></ul>Benefits: <ul> <li>Competitive salary and a positive, supportive working environment </li> <li>Flexible working options including part-time and hybrid arrangements </li> <li>Comprehensive benefits package, including 33 days of annual leave (increasing with tenure), employee assistance program, eye care, and more </li> <li>Active support for career development and progression </li></ul>Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship. Recruiter: Georgia Parkhouse Ref: 10629

Housing Administrator

Job summary South Western Ambulance Service NHS Trust provides compassionate, quality and timely emergency and urgent care to everyone in the South West 24 hours a day, 365 days a year. We deliver this over 10,000 square miles of England and occupy over 100 buildings in order to deliver the best care when you need us most. To help us to maintain our buildings, we are looking for an experienced, enthusiastic and motivated administrator to join our Helpdesk Team. Main duties of the job To provide administrative and secretarial support to the Estates function ensuring that all Estates related documentation and correspondence are dealt with effectively according to agreed procedures. To employ appropriate escalations to all extraordinary events. To be responsible for own workload and day to day management of Estates based enquiries, ensuring these are dealt with efficiently and in a timely and appropriate manner. To participate in the production of purchase orders and payment system activities, monitor and report maintenance expenditure and activity and approve payments within delegated financial limits and Standing Financial Instructions. About us Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits <ul> <li>Competitive NHS salary </li> <li>A standard working week of 37.5 hours</li> <li>Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years</li> <li>Pay enhancements for out of hours, shift and overtime working</li> <li>Generous Pension Scheme</li> <li>Career and salary progression</li> <li>Car leasing scheme</li> <li>Free parking across Trust sites</li> <li>Staff networks </li> <li>Wide range of discounts from various organisations across the UK</li> </ul>Job description Job responsibilities Process maintenance requests within the department. Prioritise defects and liaise with relevant contractors, ensuring work is carried out in a prompt and effective manner as appropriate. Be responsible for operation of the Estates Helpdesk System, accurately recording requests, contractor instructions, urgency, completion and invoice details, ensuring records are kept current, notifying clients of action taken and providing progress updates and highlighting any areas of concern as appropriate. Assist with the Trusts waste disposal activities and receive and collate Waste Management Consignment notes Provide a Helpdesk service for waste management queries for all Trust sites resolving many where possible and forwarding others as appropriate. Assist where required with the Trusts recycling activities. Assist with the management of the Trusts cleaning and waste contracts, raising any concerns as appropriate and carrying out monthly audits when required. Deal with telephone enquiries in a courteous professional manner from a wide range of NHS personnel, legal teams, solicitors, sub-contractors, suppliers and so on ensuring that each query is dealt with efficiently and forwarded onto the appropriate person. Communicating effectively with other people of all levels within the Trust and externally. Deal firmly and sympathetically with contractor and supplier grievances and performance/service issues to ensure satisfactory outcomes. Arrange meetings, book rooms, take minutes and notes, type up and distribute to relevant personnel or department. Maintain and update diaries and movements for Estates staff. Ensure that effective filing and record systems are in place and are maintained and for the archiving and retrieval of documentation as and when required. Deal with emails and general correspondence some of which may be of a confidential and/or sensitive nature. Deal with incoming and outgoing post for the department, scanning and copying of any documentation and distributing to the right person. Assist the Estates Compliance Officers with Estates contracts. Assist with the implementation of the Control of Contractors Policy. Participate in staff work plans, staff appraisals, one to one meetings and annual reviews. Approve purchase orders and invoices within delegated financial limits and Standing Financial Instructions. To assist designated contract managers with utility providers and invoices. Monitor InPhase incidents, liaise with Estates and other staff, take action as appropriate or refer as appropriate and enter responses/updates. To support a programme of departmental continuous improvement To fully support the Estates function as required by the Head of Estates For further information about this role please see attached the job description and person specification attached. Job description Job responsibilities Process maintenance requests within the department. Prioritise defects and liaise with relevant contractors, ensuring work is carried out in a prompt and effective manner as appropriate. Be responsible for operation of the Estates Helpdesk System, accurately recording requests, contractor instructions, urgency, completion and invoice details, ensuring records are kept current, notifying clients of action taken and providing progress updates and highlighting any areas of concern as appropriate. Assist with the Trusts waste disposal activities and receive and collate Waste Management Consignment notes Provide a Helpdesk service for waste management queries for all Trust sites resolving many where possible and forwarding others as appropriate. Assist where required with the Trusts recycling activities. Assist with the management of the Trusts cleaning and waste contracts, raising any concerns as appropriate and carrying out monthly audits when required. Deal with telephone enquiries in a courteous professional manner from a wide range of NHS personnel, legal teams, solicitors, sub-contractors, suppliers and so on ensuring that each query is dealt with efficiently and forwarded onto the appropriate person. Communicating effectively with other people of all levels within the Trust and externally. Deal firmly and sympathetically with contractor and supplier grievances and performance/service issues to ensure satisfactory outcomes. Arrange meetings, book rooms, take minutes and notes, type up and distribute to relevant personnel or department. Maintain and update diaries and movements for Estates staff. Ensure that effective filing and record systems are in place and are maintained and for the archiving and retrieval of documentation as and when required. Deal with emails and general correspondence some of which may be of a confidential and/or sensitive nature. Deal with incoming and outgoing post for the department, scanning and copying of any documentation and distributing to the right person. Assist the Estates Compliance Officers with Estates contracts. Assist with the implementation of the Control of Contractors Policy. Participate in staff work plans, staff appraisals, one to one meetings and annual reviews. Approve purchase orders and invoices within delegated financial limits and Standing Financial Instructions. To assist designated contract managers with utility providers and invoices. Monitor InPhase incidents, liaise with Estates and other staff, take action as appropriate or refer as appropriate and enter responses/updates. To support a programme of departmental continuous improvement To fully support the Estates function as required by the Head of Estates For further information about this role please see attached the job description and person specification attached. Person Specification Essential Essential <ul> <li>Minimum of 4 GCSE'S grade C or above including Maths and English</li> <li>Previous experience of working in an administrative role</li> <li>Computer literate with a good understanding of Word and Excel.</li> <li>Excellent written and verbal communication skills</li> </ul> Desirable <ul> <li>Business Administration qualification</li> <li>Facility Management qualification</li> <li>Working knowledge of CAFM systems and the like</li> </ul>Person Specification Essential Essential <ul> <li>Minimum of 4 GCSE'S grade C or above including Maths and English</li> <li>Previous experience of working in an administrative role</li> <li>Computer literate with a good understanding of Word and Excel.</li> <li>Excellent written and verbal communication skills</li> </ul> Desirable <ul> <li>Business Administration qualification</li> <li>Facility Management qualification</li> <li>Working knowledge of CAFM systems and the like</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Employer details Employer name South Western Ambulance Service NHS Foundation Trust Address Trust HQ Abbey Court, Eagle Way Exeter EX2 7HY Employer's website

5 Jobs in Exeter, UK