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<a href="https://www.torbay.gov.uk/jobs/job-descriptions/senior-private-rented-sector-investigation-and-enforcement-officer/" target="_blank">Job Description &amp; Person Specification &gt;</a> There has never been a better time to join our team at Torbay Council. We have real momentum building and have a shared sense of purpose and ambition. Torbay is a fantastic place to live, work and visit, offering an unrivalled quality of life for individuals and families.&nbsp; We’re looking for someone passionate about making a difference in Torbay’s homelessness and housing sector. This role supports tenants and landlords by providing expert advice and guidance on private rented tenancies, helping to prevent homelessness and improve housing standards. You’ll coordinate investigations into malpractice, manage enforcement actions under the Renters Rights Act 2025, and work closely with other agencies to uphold legal responsibilities. Safeguarding vulnerable adults and children is central to everything we do.&nbsp; What You’ll Be Doing&nbsp; In this role, you’ll be at the forefront of protecting tenants and improving housing standards in Torbay. You’ll:&nbsp;<ul><li>Deliver early interventions to prevent homelessness and support vulnerable individuals.</li><li>Investigate complaints from tenants and assess whether landlords are acting within the law.</li><li>Manage cases involving illegal evictions and unlawful landlord behaviour. </li><li>Carry out property visits, gather evidence, and conduct formal interviews to support enforcement and legal action. </li><li>Advise clients on their rights and next steps and work with other teams to secure appropriate housing outcomes. </li><li>Take action to reinstate access to illegally excluded tenants and refer unsafe housing to the Housing Standards Team. </li><li>Collaborate with other agencies to deliver flexible, responsive services that meet local needs. </li><li>Champion safeguarding, ensuring the protection of vulnerable adults and children is embedded in everything you do.&nbsp;</li></ul>We’re seeking a motivated and resilient professional who can work independently and as part of a team.&nbsp; This is a dynamic role involving both office-based and field work. You’ll need to:&nbsp;<ul><li>Travel across Torbay and occasionally further afield. </li><li>Work flexibly, including occasional out-of-hours duties. </li><li>The role will require you to communicate with landlords and tenants who may be in conflict, and their behaviour therefore could present as challenging at times.&nbsp;</li></ul>At Torbay Council, we’re committed to making a difference. You’ll be part of a supportive team that values innovation, collaboration, and community impact. We offer:&nbsp;<ul><li>Flexible working arrangements. &nbsp;</li><li>Ongoing professional development. &nbsp;</li><li>Access to a shared vehicle pool. &nbsp;</li><li>A chance to shape the future of housing in Torbay. &nbsp;</li></ul>This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role. &nbsp;If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser: <a href="https://www.torbay.gov.uk/jobs/job-descriptions/senior-private-rented-sector-investigation-and-enforcement-officer/" target="_blank">https://www.torbay.gov.uk/jobs/job-descriptions/senior-private-rented-s…</a> For an informal chat please contact Lianne Hancock on 07789650442 or <a href="mailto:lianne.hancock@torbay.gov.uk" target="_blank">lianne.hancock@torbay.gov.uk</a>.&nbsp; Interviews are expected to be conducted during the week commencing 05th January 2026.&nbsp; This role is not eligible for visa sponsorship.&nbsp; Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.<h2>Skills</h2>Essential:<ul><li>Ability to problem solve and think and act creatively to apply different working solutions to ensure legislative compliance and value for money for the local authority.</li><li>To undertake investigative interviews, this may also include those under legal caution, to enable an assessment of need and compliance with legislation.</li><li>Excellent attention to detail and ability to maintain accurate records to provide accountability, deliverability and to be used as evidence if required.</li></ul>As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.<h2>Knowledge</h2>Essential:<ul><li>Current knowledge of homelessness legislation, Renters Rights Act, Case law, codes of practice and its application.</li><li>Strong legislative background and knowledge of legal procedures and processes.</li><li>Ability to critically assess if an offence has been committed under the relevant housing legislation and take action as required.</li></ul><h2>Experience &amp; Qualifications</h2>Essential:<ul><li>Experience of managing complex case work in a multi-agency environment and working in partnership.</li><li>Conducting investigations, witness statements, conducting PACE interviews and collation of prosecution files.</li></ul><h2>About Torbay Council</h2>Please review the available pages within the <a href="https://torbaycouncil.pinpointhq.com/" target="_blank">careers site</a>. A list of employer benefits can be <a href="https://jobs.torbay.gov.uk/en/our-offer" target="_blank">found here</a>.

Senior Private Rented Sector Investigation and Enforcement Officer - 37 hours

**Important notice** In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. Join our team as a Lettings Officer and help manage a unique and varied residential property portfolio across Devon. You'll play a key role in delivering a professional lettings service, working with a supportive team and a wide range of property experts. If you are highly organised, people-focused, and ready to make a difference, we would love to hear from you. What it's like to work here You will work closely with a range of property professionals, including the Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors, to help manage our residential portfolio. You will report to the Residential Portfolio Manager and be part of a supportive team responsible for managing our Let Estate in the South West. Your main base will be our Regional Office at Killerton. However, you will frequently work remotely and from other National Trust locations throughout Devon. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We will talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week. You'll be expected to travel extensively throughout Devon, in a rural areas, please think about how you'd be able to get here for work, before you apply for this job. You will work 22.5 hours a week, Monday to Friday. There is flexibility over hours per day - we will discuss this in more detail at interview What you'll be doing You'll deliver a comprehensive and professional lettings service, working collaboratively with property professionals such as our Residential Portfolio Manager, Senior Estate Manager, other Lettings Officers, Building Supervisors and Building Surveyors. This includes all aspects of the lettings and property management process - from marketing and credit checks to preparing schedules of condition, carrying out rent reviews, and supporting property repairs and renovations. Who we're looking for Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: <ul><li> Accreditation from ARLA (Association of Residential Letting Agents), or currently working towards this or a similar recognised qualification.</li><li>Practical experience working in residential lettings, with a clear understanding of the lettings process and environment.</li><li>Basic knowledge of residential property repairs and refurbishment, including the ability to help prepare simple specifications for work.</li><li>Awareness of the legal requirements related to letting residential property.</li><li>Ability to provide accurate data to support decision-making by managers and the wider team.</li></ul>Additional criteria for all other applicants: <ul><li>Experience using IT systems for everyday tasks (e.g. email, document management, spreadsheets) with the ability to manage and analyse data accurately and efficiently.</li><li>Experience in organising and presenting information, with good written and verbal communication skills.</li><li>Ability to build trust, deliver a high quality service and work collaboratively.</li></ul>The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust places for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most Trust places

Lettings Officer

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide 'More than a Roof', because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business. Job Overview: This role will be operating in the area of the South West, covering the area of Exeter, and with travel to surrounding areas. Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations. Responsibilities and Duties: Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working. Duties: <ul><li>Ensuring properties are safe, secure and clean</li><li>Ensure accommodation is prepared and ready for occupation in accordance with company timescales.</li><li>Performing all necessary functions to manage the move in/move out process.</li><li>Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.</li><li>Undertaking weekly visits to all properties and ensuring residents are adhering to the "house rules" and have not abandoned their accommodation.</li><li>Manage reports of Anti-Social Behaviour and where necessary sometimes in conjunction with the Community Probation Practitioner (CPP) and actively engage in conflict resolution wherever possible.</li><li>Build positive relationships with the residents and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.</li><li>Meeting tight deadlines and making properties available within agreed timescales.</li><li>Inventory management of all soft furnishings and sundry items.</li><li>To keep accurate and timely records in accordance with departmental policy</li><li>To attend mandatory training and participate in staff development courses as appropriate.</li></ul>Personal Characteristics: Skills: The post holder must have the following skills: <ul><li>Confident communicator with excellent written and verbal communication skills and be flexible towards residents needs.</li><li>Extremely well organised.</li><li>Able to work well under pressure.</li><li>The ability to prioritize.</li><li>Able to work alone and part of a team.</li><li>Have an interest and willingness to train.</li><li>Network with local and national agencies.</li><li>Full and current manual driving licence.</li></ul>Knowledge: <ul><li>Experience in the social housing sector, ideally having worked with people at risk of homelessness.</li><li>Experience of supporting individuals with complex trauma and issues</li><li>Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.</li></ul>Behaviour: <ul><li>Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.</li><li>Resilient and able to deal with people who's presentation may be complex and sometimes challenging.</li><li>Methodical in approach to ensure everything is done accurately and comprehensively.</li><li>Keen to support colleagues and ensure the business is working cohesively and to the same objectives.</li><li>Keen on a strong compliance culture.</li><li>Able to work without direction.</li><li>Adaptability and being prepared to help out if circumstances require.</li><li>Keen to lead by example.</li></ul>We would expect you at all times to: <ul><li>act with integrity</li><li>act with due skill, care and diligence</li><li>act with professionalism</li><li>be open and co-operative with colleagues</li><li>act with compassion to those both within the Company and those who we support in the accommodation.</li></ul>We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024&gt;29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind. The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce. We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents. All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

3 Jobs in Exeter, UK