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JOB DESCRIPTION Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full time, Permanent Working hours per week: 36 Application Deadline: 16th May 2025 @11.59pm Proposed Interview Date(s): TBC Reference: 1731 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a dedicated Voids Officer to manage the end-to-end void process for empty homes, ensuring properties are available to re-let in a timely manner and meet health and safety requirements and our re-let standard. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li> Void Management: Coordinate the voids management process, working closely with Tenancy Management, Allocations, and Asset Teams, surveyors, and contractors.</li> <li> Record Maintenance: Maintain all required records and information, ensuring accurate and complete documentation of the voids process on our housing management system, NEC. Update NEC for ended tenancies and set up new tenancies accurately and promptly.</li> <li> Advice and Guidance: Provide expert advice and support to colleagues, customers, and stakeholders, managing complex customer issues with a focus on minimising void turn around times and maximising customer satisfaction.</li> <li> End of Tenancy: Manage the end of tenancy process, including advising outgoing tenants and arranging the return of keys.</li> <li> Property Inspection: Ensure void properties are inspected, repaired, and cleaned to a high standard before re-letting.</li> <li> Health and Safety Compliance: Ensure properties comply with all health and safety requirements before re-letting.</li> <li> Utility Management: Manage the utility supply process during the void period.</li> <li> Customer Experience: Work proactively with the Allocations and Tenancy Management Team to arrange viewings and sign-ups, ensuring a positive customer experience.</li> <li> Statistical Reporting: Upload new tenancy information for the Continuous Recording system (CORE).</li> </ul>Skills, Experience and Qualifications: <ul> <li>Proven administrative experience within a housing environment.</li> <li>Experience in customer service and working closely with customers.</li> <li>Experience in void management, repairs management, or lettings service (desirable).</li> <li>Strong time management and organisational skills.</li> <li>Effective communication and negotiation skills, both verbally and in writing.</li> <li>Self-motivated with the ability to manage your own workload and meet team objectives.</li> <li>Ability to analyse data and present statistical information.</li> <li>Strong IT skills, including proficiency in Microsoft Office, Word, and Excel.</li> <li>Numeracy and literacy qualification (e.g., GCSE English and Maths or equivalent).</li> <li>Relevant professional qualification (desirable).</li> </ul>Terms and conditions: The below terms and conditions apply to this role: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> </ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Cate Evans at <a href="mailto:cate.evans@walthamforest.gov.uk" target="_blank">cate.evans@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice. Equal Opportunities Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy

Voids Officer

Job Description Organisation: London Borough of Waltham Forest Directorate: Place Grade: SO2 Salary: £38,934 - £40,755 Contract Type: Full time, Permanent Working hours per week: 36 Application Deadline: 16th May 2025 @11.59pm Proposed Interview Date(s): TBC Reference: 1731 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London's Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. About the role: We are seeking a dedicated Voids Officer to manage the end-to-end void process for empty homes, ensuring properties are available to re-let in a timely manner and meet health and safety requirements and our re-let standard. &gt;&gt; Click here to download the Role Profile &lt;&lt; Key Responsibilities: <ul> <li>Void Management: Coordinate the voids management process, working closely with Tenancy Management, Allocations, and Asset Teams, surveyors, and contractors.</li> <li>Record Maintenance: Maintain all required records and information, ensuring accurate and complete documentation of the voids process on our housing management system, NEC. Update NEC for ended tenancies and set up new tenancies accurately and promptly.</li> <li>Advice and Guidance: Provide expert advice and support to colleagues, customers, and stakeholders, managing complex customer issues with a focus on minimising void turn around times and maximising customer satisfaction.</li> <li>End of Tenancy: Manage the end of tenancy process, including advising outgoing tenants and arranging the return of keys.</li> <li>Property Inspection: Ensure void properties are inspected, repaired, and cleaned to a high standard before re-letting.</li> <li>Health and Safety Compliance: Ensure properties comply with all health and safety requirements before re-letting.</li> <li>Utility Management: Manage the utility supply process during the void period.</li> <li>Customer Experience: Work proactively with the Allocations and Tenancy Management Team to arrange viewings and sign-ups, ensuring a positive customer experience.</li> <li>Statistical Reporting: Upload new tenancy information for the Continuous Recording system (CORE).</li> </ul>Skills, Experience and Qualifications: <ul> <li>Proven administrative experience within a housing environment.</li> <li>Experience in customer service and working closely with customers.</li> <li>Experience in void management, repairs management, or lettings service (desirable).</li> <li>Strong time management and organisational skills.</li> <li>Effective communication and negotiation skills, both verbally and in writing.</li> <li>Self-motivated with the ability to manage your own workload and meet team objectives.</li> <li>Ability to analyse data and present statistical information.</li> <li>Strong IT skills, including proficiency in Microsoft Office, Word, and Excel.</li> <li>Numeracy and literacy qualification (e.g., GCSE English and Maths or equivalent).</li> <li>Relevant professional qualification (desirable).</li> </ul>Terms and conditions: The below terms and conditions apply to this role: <ul> <li>Satisfactory employment references and CIFAS identity checks; </li> <li>Satisfactory declaration of interest; </li> </ul>As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. How to Apply: Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Equal Opportunity Employer: Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. For more information on the benefits of working for the Council, please visit <a href="https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us" target="_blank">https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-…</a>. Contact Information: If you have any questions about this vacancy or the application process, please contact Cate Evans at <a href="mailto:cate.evans@walthamforest.gov.uk" target="_blank">cate.evans@walthamforest.gov.uk</a> If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a>. The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email <a href="mailto:recruitment@walthamforest.gov.uk" target="_blank">recruitment@walthamforest.gov.uk</a> so we can arrange an alternative application method. Click here for further information on the Human Resources recruitment privacy notice.

2 Facilities Management Jobs in London, UK