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The Vacancy Do you take pride in delivering excellent customer service? Do you get satisfaction from a role that involves multi-tasking and finding solutions? Do you enjoy organising and facilitating social events? McCarthy Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Trelawny House development in Falmouth,Cornwall. Hours: 25 hours per week Monday to Friday, working throughout the year. Salary: £18,798 per annum Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement. About the Role of a House Manager: We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents. Some of the House Manager duties within this role include: <ul> <li>Welcoming new Homeowners and supporting them to settle into their apartments.</li> <li>Providing a professional front of house service and dealing all visitors in a friendly manner.</li> <li>Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.</li> <li>Working in collaboration with our partners and suppliers to ensure the smooth running of the estate</li> <li>Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.</li> <li>Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.</li> <li>Managing the development -gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment</li> <li>Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.</li> <li>Ensuring that all Health and Safety requirements are adhered to.</li></ul>The successful candidate will have the following key competencies: <ul> <li>Excellent communication skills with a real "can do" attitude.</li> <li>Extensive experience in a professional customer service orientated position.</li> <li>A professional approach with high quality standards.</li> <li>Thrives in a busy a varied role, where every day will be different.</li> <li>Be resilient and can problem solve effectively.</li> <li>An awareness of basic Health and Safety will be a distinct advantage.</li> <li>A good level of computer literacy including Microsoft Word and Outlook.</li> <li>Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.</li></ul>As part of McCarthy &amp; Stone Management Service, a successful and fast expanding national company, you'll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more. Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date. McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background. About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job Description The Service &amp; Team: This position is part of the Homeless Prevention Service, committed to reducing homelessness and delivering tailored support to individuals and families in need. In this role, you will manage a caseload, assess statutory duties under homelessness legislation, and work closely with applicants to identify solutions and resolve their housing challenges. The Role Includes: <ul><li>Casework Management You will hold a varied caseload, working with individuals and families who are threatened with or already experiencing homelessness. This includes conducting interviews, gathering evidence, and creating Personalised Housing Plans tailored to each applicant's needs.</li><li>Assessing Statutory Duties &amp; Making Legal Decisions You'll assess applications under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) to determine what legal duties the Council owes. This involves issuing statutory decision letters, ensuring compliance with legislation, case law, and local policies.</li><li>Supporting People in Times of Crisis Many applicants will be in vulnerable situations, such as fleeing domestic abuse, leaving prison, or facing mental health challenges. You'll provide empathetic, practical support, liaise with partner agencies, and explore all options to prevent or relieve homelessness.</li><li>Multi-Agency Collaboration Work closely with statutory and voluntary agencies, such as social care, probation, and health services, to coordinate support and secure sustainable housing solutions.</li><li>Problem-Solving &amp; Advocacy You'll negotiate with landlords, housing providers, and other stakeholders to resolve disputes, prevent evictions, and secure accommodation. This includes advising on tenancy rights, welfare benefits, and alternative housing options.</li><li>Compliance &amp; Record-Keeping Maintain accurate case records, prepare reports, and ensure all actions meet statutory deadlines and quality standards.</li></ul>This is a customer-facing role, and therefore the statutory English language requirement for public sector workers applies. An enhanced DBS (Disclosure and Barring Service) check will be required for this position. Working Pattern: Monday to Friday, 9:00 am - 5:00 pm. Hybrid working arrangement combining home and office-based work, with an expectation to attend the offices (throughout Cornwall) and work alongside the Homeless Prevention teams at least two days per week. Face to face client work will be required Driving licence will be required What you'll need to succeed: <ul><li>Strong Communication Skills - Ability to engage with customers in a compassionate and professional manner, even in challenging situations.</li><li>Problem-Solving &amp; Decision-Making - Skilled at analysing information, making sound decisions, and finding practical solutions under pressure.</li><li>Organisational Skills - Able to manage a busy caseload, prioritise tasks, and meet statutory deadlines.</li><li>Negotiation &amp; Conflict Resolution - Confident in negotiating with landlords, agencies, and other stakeholders to achieve positive outcomes.</li><li>IT Proficiency - Comfortable using Microsoft Office and case management systems to maintain accurate records and reports.</li><li>Resilience &amp; Adaptability - Ability to work flexibly and remain calm in crisis situations.</li><li>Teamwork &amp; Collaboration - Work effectively with colleagues and external partners to deliver joined-up support.</li></ul>Knowledge of housing and homelessness legislation is essential-but don't worry if you're not an expert yet! Come with a willingness to learn, and we'll provide full training and support to help you develop the technical knowledge you need. Please read the role profile for the full details of this role attached below in this advert What you'll get in return: Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: • a competitive salary. • a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions • a generous annual leave entitlement with the potential to purchase additional leave. • A national award-winning employee health and wellbeing programme • Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information: Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role. The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Charlotte Mitchell- <a href="mailto:charlotte.mitchell@cornwall.gov.uk" target="_blank">charlotte.mitchell@cornwall.gov.uk</a> Application Process Please attach a supporting statement to your application, you can add your Education &amp; Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process. Please note that applications cannot be edited after they have been submitted, please contact <a href="mailto:careers@cornwall.gov.uk" target="_blank">careers@cornwall.gov.uk</a> if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. About Us Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options. Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits. Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Homeless Prevention Caseworker

About The Role Are you passionate about supporting young people to thrive? As a Night Intensive Housing Worker, you'll play a vital role in delivering a safe, supportive, and empowering environment for 16-25-year-olds in our accommodation-based service. You'll provide professional out-of-hours support, ensuring the safety and wellbeing of residents while helping them work towards positive outcomes. Key Responsibilities <ul> <li>Provide housing management, welfare advice, and support to help young people sustain accommodation. </li> <li> Ensure the safety and security of the building and its residents at all times. </li> <li> Engage proactively with young people, offering guidance, signposting, and emotional support. </li> <li> Monitor and maintain accurate records of customer interactions, risk assessments, and incidents. </li> <li> Conduct room and building checks, reporting repairs and ensuring health and safety compliance. </li> <li> Respond to emergencies and safeguarding concerns, liaising with external agencies as needed. </li> <li> Promote customer involvement through consultation and feedback activities. </li> <li> Manage low-level anti-social behaviour and support young people in resolving disputes. </li></ul>Why Should I Apply to LiveWest? At LiveWest, we believe in creating a home for everyone. We're more than just a housing provider-we're a community builder. Working with us means: <ul> <li>Being part of an Ofsted-registered service that makes a real difference in young lives. </li> <li> Access to training and development, including safeguarding and mental health support. </li> <li> A values-driven culture that prioritises safety, collaboration, and continuous improvement. </li> <li> A supportive team environment where your voice is heard and your wellbeing matters. </li></ul>This role is being offered on a full time basis working 37 hours per week from 5pm to 4am. Shift patterns will be 4 days on, 3 days off and then 3 days on 4 days off with an expectation to work some weekends. This is an onsite role based at our Truro Foyer service. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to an enhanced DBS check. About The Candidate To be successful in your application for the role of Night Intensive Housing Worker, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experienced in working with young people, particularly those facing homelessness or complex needs. </li> <li> Knowledgeable about safeguarding, housing and welfare benefits, and risk management. </li> <li> Confident in lone working, with strong communication and problem-solving skills. </li> <li> Able to maintain professional boundaries and build trust with vulnerable individuals. </li> <li> Comfortable working weekends and managing a varied workload. </li></ul>Qualifications: <ul> <li>Level 3 qualification (or working towards) in youth work, health and social care, mental health, or housing. </li> <li> IT literacy and strong written communication skills. </li> <li> Understanding of Ofsted supported accommodation regulations and the Children's Act 1989 (desirable).</li> <li> Desirable: Mental Health First Aid, Safeguarding certification, Coach qualification. </li></ul>Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Night Intensive Housing Worker

Housing Management Coordinator Pay £13.21 per hour (£25,838 per annum ) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw), Mon-Fri 9am to 5pm Cornwall - Camborne We are unable to offer CoS for this role Home, a place where you belong As our Housing and Property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation! What you'll do <ul><li>Customer group - Adult Social Care Customers</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us Step into a role where your skills shape better lives and stronger communities. You'll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed.</li><li>Confident working collaboratively with colleagues in other parts of the business as well as with external partners</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds, whilst being able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing and our diversity networks help make Home Group a great place to work ! Job details <ul><li>Work pattern Monday to Friday 9am to 5pm, based at our service in Camborne</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups</li><li>You will mainly work in one service but may need to cover others so you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (includes bank hols and a "me day")</li><li>Health cash plan saving you (and your children) £1140 per year, covering dental, optical, prescriptions and more</li><li>800 discounts on shops, holidays, tech and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Career path with development and excellent training package</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us, for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>. South West Supported Portfolio 4

Housing Management Coordinator

Job Description The Service &amp; Team: This role sits within the Homeless Prevention Service, which is dedicated to reducing homelessness and providing tailored support to individuals and families in housing need. You will be responsible for the line management of one of the five Casework teams. The Role: As part of this role, you will lead a team that takes Housing Act applications from members of the public who are threatened with or already homeless, carrying out detailed assessments to determine the Council's legal duties under homelessness legislation. This includes ensuring compliance with statutory requirements and delivering fair, consistent decisions. You will lead and support a team of Homeless Prevention Caseworkers, ensuring: <ul><li>Compliance with legislation and internal policies</li><li>Quality assurance and performance monitoring</li><li>Staff well-being and development through coaching, mentoring, and supervision</li><li>A positive, collaborative culture that drives continuous improvement and excellent customer service</li></ul>This is a customer-facing role, and therefore the statutory English language requirement for public sector workers applies. An enhanced DBS (Disclosure and Barring Service) check will be required for this position. Working Pattern: Monday to Friday, 9:00 am - 5:00 pm. Hybrid working arrangement combining home and office-based work, with an expectation to attend the offices (throughout Cornwall) and work alongside the Homeless Prevention teams at least two days per week. What you'll need to succeed: <ul><li>Leadership &amp; Team Management<ul><li>Proven experience in leading, motivating, and supporting a team to achieve service targets and deliver high-quality outcomes.</li><li>Ability to provide clear direction, coaching, and mentoring to staff, fostering a positive and high-performing culture.</li><li>Skilled in managing performance, ensuring compliance, and promoting staff wellbeing.</li></ul></li><li>Organisational &amp; Problem-Solving Skills<ul><li>Ability to prioritise competing demands in a fast-paced environment.</li><li>Strong decision-making and problem-solving skills, with a focus on practical solutions.</li></ul></li><li>Communication &amp; Negotiation<ul><li>Excellent interpersonal and communication skills, with the ability to influence and build strong relationships with internal teams and external partners.</li></ul></li><li>Resource Management<ul><li>Experience in allocating resources effectively.</li></ul></li><li>Flexibility &amp; Resilience<ul><li>Ability to adapt to change and respond constructively to challenges.</li></ul></li></ul>Please read the role profile for the full details of this role attached below in this advert What you'll get in return: Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: • a competitive salary. • a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions • a generous annual leave entitlement with the potential to purchase additional leave. • A national award-winning employee health and wellbeing programme • Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Additional Information: Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role. The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview. For more information or an informal chat about the role please contact Charlotte Mitchell- <a href="mailto:charlotte.mitchell@cornwall.gov.uk" target="_blank">charlotte.mitchell@cornwall.gov.uk</a> Application Process Please attach a supporting statement to your application, you can add your Education &amp; Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process. Please note that applications cannot be edited after they have been submitted, please contact <a href="mailto:careers@cornwall.gov.uk" target="_blank">careers@cornwall.gov.uk</a> if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. About Us Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options. Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits. Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Homeless Prevention Manager

About The Role Are you passionate about making a real difference in the lives of young people? Do you thrive in a dynamic, responsive environment where coaching, collaboration, and continuous learning are at the heart of everything you do? LiveWest is looking for a dedicated Team Leader to support our Supported Housing Young People services. In this role, you'll help shape a safe, empowering, and person-led environment that nurtures independence and growth for young people facing challenges. Key Responsibilities: <ul> <li>Supervise and support a team of Youth Development Workers to deliver high-quality services.</li> <li> Allocate cases and ensure timely assessments, support sessions, and reviews.</li> <li> Conduct case audits to maintain high standards of practice and documentation.</li> <li> Hold a caseload of young people (where appropriate), ensuring action plans and risk assessments are current and effective.</li> <li> Collaborate with the Team Manager and external agencies to address safeguarding concerns.</li> <li>Build and maintain partnerships with external organisations to enhance support for young people.</li> <li> Use performance data to guide team development and ensure compliance with statutory requirements.</li> <li> Deliver high-quality supervision that supports professional growth and retention.</li> <li> Assist in recruiting, developing, and motivating colleagues to meet evolving service needs.</li> <li> Respond to crises and emergencies, coordinating support across teams.</li> <li> Support the achievement of commissioned outcomes and internal targets.</li></ul>Why Join LiveWest: At LiveWest, we don't just provide housing - we build futures. Our team uses an Advantaged Thinking approach, focusing on strengths, aspirations, and potential. You will be part of a passionate, inclusive team that reflects the diversity of the young people we support. Every day is different, every story matters, and your leadership will help shape brighter futures. This role is being offered on a full time basis working 37 hours per week. This is a field based role covering schemes across Truro, Liskeard, Bodmin and St Austell. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Team Leader - Supported Housing Young People, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experience working with young people with diverse needs, including homelessness, mental health, and substance misuse.</li> <li> Strong understanding of safeguarding, relevant legislation, and youth development.</li> <li>Ability to make sound decisions in complex situations and communicate effectively.</li> <li>Willingness to work flexibly; outside normal office hours to meet the needs of young people.</li> <li>A Level 3 qualification in a relevant field (or willingness to work towards).</li> <li>Safeguarding certification.</li> <li>Desirable: Coach qualification.</li> <li> Desirable: Mental Health First Aid certification. </li></ul>Please note: This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Team Leader - Supported Housing Young People

About The Role Are you passionate about supporting young people to thrive? As a Night Intensive Housing Worker, you'll play a vital role in delivering a safe, supportive, and empowering environment for 16 - 25 year olds in our accommodation based service. You'll provide professional out of hours support, ensuring the safety and wellbeing of residents, while helping them work towards positive outcomes. Key Responsibilities <ul> <li>Provide housing management, welfare advice, and support to help young people sustain accommodation.</li> <li>Ensure the safety and security of the building and its residents at all times.</li> <li>Engage proactively with young people, offering guidance, signposting and emotional support.</li> <li>Monitor and maintain accurate records of resident interactions, risk assessments and incidents.</li> <li>Conduct room and building checks, reporting repairs and ensuring health and safety compliance.</li> <li>Respond to emergencies and safeguarding concerns, liaising with external agencies as needed.</li> <li>Promote customer involvement through consultation and feedback activities.</li> <li>Manage low-level anti-social behaviour, and support young people in resolving disputes.</li> </ul>Why Join LiveWest? <ul> <li>Being part of an Ofsted-registered service that makes a real difference in young lives.</li> <li>A values-driven culture that prioritises safety, collaboration and continuous improvement.</li> <li>Development opportunities - Access training and qualifications to grow your career.</li> <li>Inclusive values - We celebrate diversity and are committed to equity and respect.</li> <li>A supportive team environment, where your voice is heard and your wellbeing matters.</li> </ul>We have 2 full time positions available working 37 hours per week. These are Monday - Sunday roles with Bank Holidays classed as a normal working day. Interviews for this role will be during November. For further information about this role, and LiveWest, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Night Intensive Housing Worker, you will have the essential skills and experience for a level 1 role (please see our candidate information pack) and the following role-specific skills and experience. You're passionate about supporting young people and understand the challenges they face. You're confident working independently, calm under pressure, and committed to safeguarding and inclusion. You'll bring: <ul> <li>Experience working with young people or in supported housing (paid or voluntary).</li> <li>Understanding of issues such as homelessness, mental health, substance misuse, and safeguarding.</li> <li>Knowledge of housing and welfare benefits.</li> <li>Strong communication and record-keeping skills.</li> <li>A Level 3 qualification (or willingness to work towards one) in youth work, health and social care, or a related field.</li> <li>Desirable: Mental Health First Aid, safeguarding training, knowledge of Ofsted supported accommodation regulations.</li> </ul>Please note: This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Night Housing Support Worker - Young People's Services

At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime. It's all about the balance of life. Being active, getting amongst the elements, spoiling yourself a little, chilling out, getting cosy, and most of all having a good time. Set on a spectacular, two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel is the perfect destination for a contemporary beach holiday and it's a wonderful place to take your career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest's holiday. Our three core values - We Care, We Notice, We Change - show what it means to work for a hotel which goes above and beyond for our team and guests. An unforgettable holiday experience Watergate Bay Hotel offers a modern take on a beach break. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. Our House Manager role: We're looking for an attentive, organised, proactive House Manager to exceed our guests' expectations, and ensure that their experience before, during, and after their stay is the best it can be. You'll embody the spirit of Watergate Bay Hotel with your friendly, considerate manner, and oversee daily hotel operations across all areas. You'll also ensure a seamless experience, notably during key periods of demand, and proactively identify issues, taking proactive measures to prevent them from occurring, and monitor guest touchpoints, ensure cleanliness, ambience, and service standards are upheld, and build relationships with new and returning guests. In return you'll find yourself in a team with a shared outlook on life where friendship, connection, flexibility, and variety, are a guaranteed part of your working day. Please note, this role is 37.5 hours. As our House Manager you'll be: <ul><li>Representing the hotel management in all guest related matters.</li><li>Overseeing daily hotel operations across all departments during shifts. </li><li>Monitoring guest touchpoints to ensure cleanliness, ambience and service standards are upheld. </li><li>Assisting in covering our Night Manager during holidays &amp; sickness. </li><li>Completing weekly booking checks to ensure room availability and dinner bookings. </li><li>Providing hands on support in all Front of House operational areas during peak times.</li><li>Carrying out regular checks to ensure both front and back of house are presented to the correct expected standard.</li><li>Personally welcoming groups, VIP's, and repeat guests and being their key point of contact, as well as ensuring special touches are organised.</li><li>Coordinating special requests and special occasion stays.</li><li>Reviewing guest feedback and communicating back to teams the positives and areas of improvement.</li><li>Addressing complaints, feedback, and inquiries with a proactive and solution-orientated focus.</li><li>Proactively ensuring the delivery of any guest requests across all areas of the hotel. </li><li>Identifying opportunities to surprise and delight new and returning guests and actioning these accordingly.</li><li>Identifying opportunities to improve guest experience across all areas of the hotel and implementing an action strategy accordingly.</li><li>Acting as an ambassador for Watergate Bay Hotel at all times.</li></ul>You'll also: <ul><li>Maintain a safe working environment at all times, recording any accidents in the accident book.</li><li>Have knowledge of the fire evacuation procedure for all areas, and ensure all staff are fully trained and aware of what to do in the event of a fire.</li><li>Act as the emergency response leader during your shift. </li><li>Communicate and uphold standards around uniform and personal grooming.</li><li>Ensure detailed shift reporting and follow up between teams. </li><li>Liaise with department heads and supervisors to resolve operational issues. </li><li>Communicate with guest services &amp; reservations to ensure seamless guest journey.</li><li>Work in accordance with Department Heads and Supervisors to improve all aspects of guest experience.</li><li>Have a good understanding of why we are working towards a B Corp accreditation.</li><li>Understand our shared responsibility to look after our team and planet.</li><li>Be an active participant in B Corp related initiatives and workshops.</li></ul>The skills you'll be sharing with us: <ul><li>A minimum of 1 year in a management position (within a similar role)</li><li>Solid organisational skills</li><li>A positive, proactive approach to team leadership</li><li>A good knowledge of customer care/ complaint handling</li><li>A natural communicator</li><li>Confident making decisions under pressure</li><li>Amenable to a flexible working schedule, including weekends</li><li>A guest-focused mindset</li><li>Responsible, with an excellent attention to detail</li><li>Ability to work to your own initiative</li><li>Strong accuracy in numerical documentation (desirable)</li><li>First Aid Qualification (desirable)</li><li>Pool Emergency Response training (desirable)</li></ul>What we'll offer you: <ul> <li>A relaxed, professional place to work in a beautiful location - at one of the UK's most striking beaches</li> <li>A welcoming team, eager to support and encourage each other</li> <li>Excellent career prospects in an ever-expanding organisation</li> <li>Special rates for you and your friends and family to stay at the hotel</li> <li>Team discounts on treatments in Swim Club</li> <li>Discounts for you and your friends and family at: Zacry's, The Beach Hut, and Living Space Restaurants.</li> <li>Team discount at our Cubs coffeeshops</li> <li>Team discounts at Shop on the Beach and other partner businesses</li> <li>Free surf lessons, surfboards and wetsuits hire from Wavehunters</li> <li>Team social events throughout the year</li> <li>Team assistance scheme - a dedicated helpline for support &amp; advice on topics from mental health through to managing your finances</li> </ul>From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located on the sunny, sandy, Cornish coast, you'll never be short on inspiration. If you would love to join us as our House Manager, apply now and be part of our journey at Watergate Bay hotel, a wonderful place to work.

8 Jobs in Falmouth, UK