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About Us Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year. About the Role The Financial Inclusion Officer will be part of the Tenancy Support Team, providing a highly professional, customer focussed service to tenants and applicants for Hightown's General Needs Accommodation. The post holder will: <ul> <li>Support tenants to maximise their incomes; including carrying out benefit checks</li> <li>Work with tenants with complex circumstances to support rent recovery</li> <li>Provide practical support to tenants on a range of issues to help them establish and maintain a tenancy.</li> <li>Build positive working relationships with external agencies, such as Grant Funding Charities, the Department for Work and Pensions, Local Authorities, Citizens Advice and debt support agencies.</li> <li>Work alongside the Tenancy Sustainment Officers to provide holistic support across a range of issues.</li> </ul>About You <ul> <li>Experience of working with a busy caseload.</li> <li>Knowledge of welfare benefits, welfare reform and services to support with debt.</li> <li>Excellent organisational, time management and communication skills.</li> <li>Commitment to high standards of service to customers.</li> <li>Car owner and qualified driver with access to own vehicle.</li> </ul>The Benefits In return for your hard work and commitment, we offer a benefits package which includes: <ul> <li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li> <li>£39,039 per annum for a 35 hour a week contract</li> <li>Regular support from your line manager and colleagues</li> <li>Annual bonus based on satisfactory performance</li> <li>Monthly attendance bonus on top of your basic salary</li> <li>Annual salary and cost of living review</li> <li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li> <li>Ongoing professional development and support to deliver outstanding support</li> <li>Workplace pension scheme and life assurance of three times your annual salary</li> <li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li> <li>Friendly and supportive team environment</li> <li>Employee assistance helpline</li> <li>Mileage paid for car usage</li> <li>On site gym</li> </ul>How to Apply To apply please click the link belowand complete our online application form. Please see below for a copy of the job description. Closing date: Friday 4th October Interview date: To be confirmed Appointment to this position will be subject to satisfactory right to work, reference and medical checks. To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search. We are an Equal Opportunities Employer and a Disability Confident Employer.

Financial Inclusion Officer

Employer Sutton Council /*generated inline style */ Location(s) Kingston /*generated inline style */ Contract Type Fixed Term /*generated inline style */ Length of Employment / Contract End Date 2 years from start date /*generated inline style */ Working Hours Full Time /*generated inline style */ Grade 6 /*generated inline style */ Hours Per Week 36 /*generated inline style */ Salary Range £32,925 - £35,577 (£36,567 unconsolidated maximum) /*generated inline style */ Salary Basis Per annum /*generated inline style */ Leave Entitlement 28 days /*generated inline style */ Application Deadline 05/10/2024, 23:55 /*generated inline style */ Anticipated Interview Date(s) Thursday October 17th 2024 /*generated inline style */ About the Borough Joining us, you get to work for not just one high performing London Borough, but two. Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies. We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver. There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact. You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do. Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan "Ambitious for Sutton", that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government. Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushey Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan "Greener, Fairer, Safer, Together", that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London. /*generated inline style */ About the Role The role of Financial Inclusion Officer is to provide an in depth income maximisation and money management service to Kingston Council tenants to support them to sustain their tenancy. Within the role of financial inclusion officer you will be expected to: <ul><li> Achieve income maximisation including the completion of welfare benefits applications. </li><li> Provide support and advice on money management and effective budgeting. </li><li> Complete income and expenditure forms to support tenants to set up affordable repayment plans for outstanding debts. </li><li> Complete welfare benefits mandatory reconsiderations and appeals. </li><li> Work collaboratively with both internal and external departments and partner agencies to support tenants to manage their finances in the best way possible. </li></ul>/*generated inline style */ About Us The team works with tenants to develop financial capability and independence by offering: <ul><li> The delivery of a proactive service offering an appointment to new tenants at the beginning of their tenancy. </li><li> Free impartial advice and support on a range of welfare benefits and tax credits. </li><li> Face to face appointments offered to support tenants with their welfare benefit or debt issues. </li><li> Assistance with housing benefit disputes and back dates. </li><li> Guidance and support when making benefit appeals. </li><li> Advice concerning Universal Credit. </li><li>Expected to manage casework for an average of 30 households/individuals </li><li> Money guidance advice and signposting to specialist agencies when necessary. </li><li> To provide monthly statistics on performance and financial outcomes for those we support. </li></ul>/*generated inline style */ About You The essential qualifications for the role of financial inclusion officer is a minimum of 5 GCSEs. Additionally it is essential that you have full in depth knowledge of welfare benefits and are able to evidence providing money management and budgeting advice in a previous role. We are also looking for candidates with excellent verbal and written communication skills who are able to provide detailed and clear case recording. You will be expected to work empathetically with financially vulnerable tenants who may present with a range of support needs. We offer our tenants face to face appointments in Guildhall 2 so it is essential that you are able and willing to attend our offices in Guildhall 2, Kingston for a minimum of 2 days per week. It would be desirable if you have completed Citizens Advice Adviser training . Along with this a knowledge of NEC/Iworld and Civica systems would be advantageous but full training will be provided if required. /*generated inline style */ Our Offer To You As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across - however big or small - will be fully encouraged and supported by your colleagues and our dynamic and experienced management team. In addition, we offer a modern and flexible working environment for our staff, supported by our IT infrastructure, including Google Chromebooks and Google Apps. Our Flexible Working - Smarter Working Scheme embraces new ways of working. It provides improved work life balance for our staff as it allows staff to work from a variety of locations and staff are not required to work within the office 5 days a week. Employees have access to a wide range of benefits, some of which include: <ul><li> Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply) </li><li> Flexi-time (Please note, this applies to roles at grades 1-9 only) </li><li> Three volunteering days per year in Sutton or Kingston </li><li> Comprehensive learning and development programme </li><li> Local and national discounts for shopping, eating out and leisure activities </li><li> Interest free season ticket loans </li><li> Local Government Pension Scheme </li><li> Car parking scheme </li><li> Bicycle loan facilities and cycle to work scheme </li><li> Zip car scheme </li><li> Free eye tests and contribution towards glasses </li><li> Confidential wellbeing and counselling support </li><li> Subsidised gym membership </li></ul>/*generated inline style */ Application Process Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application. The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment. /*generated inline style */ Additional Information We pride ourselves on being a diverse, inclusive and welcoming Borough and we aim to create a workforce which reflects the community we serve - the key highlights from our recent Equalities Workforce Report can be seen We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates, as these groups are currently under-represented in our workforce. As part of our Disability Confident Committed status, we guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role. We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda. The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the for right to work guidance. /*generated inline style */ Job Profile /*generated inline style */ /*generated inline style */ /*generated inline style */ /*generated inline style */

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