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Financial Inclusion Officer Full time 37.0 hours per week Salary Band D SCP 20-26 £31,586 - £36,124 per annum An opportunity has arisen for a full-time, permanent Financial Inclusion Officer within Financial Inclusion Team. The Financial Inclusion team administers hardship payments and awards that include Discretionary Housing &amp; Council Tax Reduction Payments, Crisis Awards, Community Care Grants and Homeless Prevention Payments. You will need to demonstrate your relevant experience and knowledge of Financial Inclusion/Local Welfare Provision, have knowledge of welfare benefits and be able to work with minimal supervision to support customers who are in financial hardship You will also have excellent communication skills, delivering crisis support through our various grants and schemes and help customers budget to prevent future crisis events from re-occurring. You will need the ability to manage an evolving and complex caseload and work in a demanding highly pressured environment. In return we offer a friendly working environment with a range of flexible working options, a generous annual leave entitlement and staff discounts. This role can be worked on a hybrid basis - combining working from home and our offices in central Solihull.The role may involve home visits to ensure customers' needs are met and attendance at partnership and engagement events., so as such, you must be willing to travel throughout the Solihull borough and occasionally work out of hours in order to meet the needs of the service. Closing date: 24 th November 2024 Interviews to be held: w/c 2 nd December 2024 Please note this post requires a DBS. To apply, please click on the link below. If you have a specific question or require further information please contact Alex Williams Financial Inclusion Team Leader on 0121 704 6214 or email <a href="mailto:alexwilliams@solihull.gov.uk" target="_blank">alexwilliams@solihull.gov.uk</a> Attached documents Band D Financial Inclusion Officer Oct 24 (1).docx

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