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The Vacancy Are you passionate about helping people improve their financial wellbeing? Do you have the skills to provide practical advice, empower residents, and make a real difference in the community? We're looking for a proactive and knowledgeable Financial Inclusion Officer to join Wythenshawe Community Housing Group (WCHG), delivering an outstanding service that supports our tenants to maximise their income, manage their money effectively, and sustain their tenancies. About the Role As a Financial Inclusion Officer, you'll play a key role in helping tenants access the financial support they need. You'll provide clear, practical advice on welfare benefits, budgeting, and money management - ensuring customers understand their options and can make informed decisions. You'll work closely with colleagues across Housing, Income, and Tenancy Support, as well as partner agencies, to offer joined-up support that reduces financial exclusion and promotes tenancy sustainability. It's a rewarding and varied role that combines technical knowledge, problem solving, and genuine people skills to make a lasting difference in people's lives. A full UK driving license and access to your own vehicle is essential due to the nature of the role. Key Responsibilities <ul> <li>Provide tailored welfare rights, budgeting, and financial capability advice to tenants.</li> <li>Conduct financial health checks for new and existing tenants to assess affordability and support needs.</li> <li>Help tenants access appropriate benefits, including Universal Credit and Housing Benefit, and challenge decisions where required.</li> <li>Support applications for grants, trust funds, and other financial assistance.</li> <li>Promote financial inclusion and deliver targeted campaigns or workshops.</li> <li>Maintain accurate case records and manage your caseload effectively.</li> <li>Liaise with internal teams and external partners to coordinate support and referrals.</li> <li>Help prevent rent arrears and tenancy breakdown through proactive advice and early intervention.</li></ul>What We're Looking For <ul> <li>Experience providing advice on welfare rights, benefits, budgeting, or debt management.</li> <li>Good understanding of welfare reform and financial inclusion principles.</li> <li>Ability to explain complex information clearly and with empathy.</li> <li>Strong organisational skills, able to manage competing priorities and deadlines.</li> <li>Excellent communication and interpersonal skills, with the ability to build trust and rapport.</li> <li>Confident using IT systems and maintaining detailed case records.</li> <li>Flexible approach, able to work independently and as part of a team.</li> <li>Willingness to work outside of standard office hours when required.</li></ul>Desirable: <ul> <li>Knowledge of money advice techniques, including debt prioritisation and enforcement options.</li> <li>Experience working in housing, welfare, or community settings.</li> <li>A relevant professional qualification or equivalent experience.</li></ul>Application Deadline: Sunday 9th November Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait! Why join us? As an Investors in People Health &amp; Wellbeing recognised employer we offer a wide range of benefits such as; <ul> <li>25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*</li> <li>Enhanced leave options for Maternity, Paternity, Adoption &amp; Shared Parental Leave*</li> <li>Enhanced Pension scheme contributions</li> <li>Our Health Care Plan gives you money back for dental, optical, therapy costs and more</li> <li>Subsidised Healthy Living benefits i.e. gym membership or yoga classes</li> <li>Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language</li> <li>Car Lease Scheme, Cycle to Work scheme*</li> <li>Volunteering days in the local community</li> <li>We offer a Salary Sacrifice Pension option*</li></ul>*Subject to eligibility criteria About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes. Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. About Us Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester. Awarded 'Investors in People' Health &amp; Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues. Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities. Benefits Flexible Working Real Living Wage Westfield Health Training and Development Recognition and Reward Volunteering within the local community

Financial Inclusion Officer

Full Time / 37 Hours Per Week / Permanent The Housing Finance team is part of the BSC, and we maximise the collection of rent, repairs charges, leaseholder charges and process Right To Buy applications. The role contributes to the efficient, accurate and timely operation of the housing financial functional activities and financial systems. Ensuring, rents, service charges, invoices, right to buy and leaseholder accounts are effectively administered and assessed. This is a full time permanent role based at town hall. What you'll be doing Day you day you'll assess, monitor and progress right to buy applications, revenue accounts for tenants and leaseholders, including charging for services and rechargeable repair debt and progresses any overdue debts. Addressing internal and external enquiries for housing revenue accounting and administration. Responding to various forms of correspondence, to include right to buy applications and leaseholder statements of account. You'll also support preparatory investigation for raising invoices for housing type debts, assessing the likelihood and ability to pay, attaining details for enforcement options to assist income collection and legal officers. Reconciling housing related revenue accounts including account charges, income received, housing benefit postings and adjustments. As well as, Monitoring leasehold debt cases, assessing the likelihood and ability to pay, attaining details for enforcement options to assist income collection and legal officers. What you will need With significant experience working in a customer-focused environment; including face-to-face, telephone and written communication. You'll use your experience of using and managing a range of IT systems, including substantial experience of computerised package operations. As well as utilising your experience in debt recovery or in a housing environment. Including any knowledge of right to buy and or tenancy management legislation and best practice in relation to housing You'll also have the ability to work on own initiative and as an active member of a team to meet deadlines and objectives. For an informal discussion about this post, please contact: Rupinder Rainer Operational Housing Finance Control Officer on 0116 454 4173

Finance Officer Housing

<ul><li>Reference: EC231 </li><li>Division: Crawley Homes </li><li>Salary: £28,489.00 - £31,031.00 per annum </li><li>Contract type: Permanent </li><li>Posted on: 13 October 2025 </li><li>Interview date:19 November 2025</li><li>Extra payment(s): Not applicable </li></ul><ul><li>Positions: 1 </li><li>Category: Housing </li><li>Grade: F - G </li><li>Working hours: 37 per week </li><li>Closing date: 09 November 2025 </li><li>Location: Town Hall, Crawley </li><li>Location type: Hybrid </li></ul>Apply for this job About the role Are you passionate about making a real difference in people's lives? Do you have a strong understanding of welfare benefits and a commitment to financial empowerment? Crawley Homes is seeking a proactive and compassionate Financial Inclusion Officer to join our Housing Management team. As a Financial Inclusion Officer, you will play a vital role in supporting tenants to avoid rent arrears and financial hardship. You'll provide tailored advice on income maximisation, welfare benefits, and money management, helping residents claim their full entitlements and improve their financial wellbeing. You will: <ul><li>lead the delivery of Crawley Homes' Financial Inclusion Strategy</li><li>develop partnerships with welfare rights organisations, credit unions, and financial service providers</li><li>support tenants with benefit claims, appeals, and financial health checks</li><li>promote access to affordable banking and credit options</li><li>deliver training and briefings to the Housing Management team on welfare reforms and financial inclusion</li><li>maintain accurate records and contribute to performance analysis and service improvement</li></ul>We're looking for someone who: <ul><li>communicates effectively across multiple channels</li><li>has strong organisational and analytical skills</li><li>understands housing benefits, welfare systems, and safeguarding principles</li><li>is resilient, empathetic, and committed to high-quality customer service</li><li>has experience supporting individuals in financial difficulty and conducting income assessments</li></ul>Why join us? At Crawley Homes, we believe in empowering our tenants and supporting our staff. You'll be part of a dynamic team that values inclusion, continuous improvement, and making a tangible impact in the community. We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received. Additional information Satisfactory clearance of Basic Disclosure and Barring Check (DBS) will be a condition of your employment. Essential requirements: <ul><li>GCSE-level education or equivalent</li><li>full and current UK driving licence with access to a suitable vehicle for work-related travel</li><li>willingness to work occasional evenings and weekends for the purpose of tenant consultation or other tenancy matters.</li><li>ability to work independently and as part of a team</li></ul>Desirable requirements: <ul><li>relevant degree or CIH qualification</li><li>training in debt counselling or mediation</li><li>experience in housing or local government settings</li></ul>Employee benefits We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. Our way of working Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match. Safer recruitment Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups. How to apply Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form. For an informal conversation or further information regarding the role, email <a href="mailto:charlotte.mccargo@crawley.gov.uk" target="_blank">charlotte.mccargo@crawley.gov.uk</a>, Senior Financial Inclusion Officer, or call on 01293 438931. Apply for this job Related documents <ul><li> Financial Inclusion Officer job description (PDF, 103.55 KB) </li></ul>Salary range <ul><li>£28,489 - £31,031 per year</li></ul>

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