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The Vacancy WPS are seeking an experienced Resident Liaison Officer (RLO) to join our team on a 3-month fixed term contract supporting planned works across social housing properties in Hertfordshire, North and Central London. Role Overview As the Resident Liaison Officer, you will be the key point of contact between residents and the project team, ensuring clear communication and minimal disruption during planned maintenance and improvement works. You'll be responsible for building trust, resolving concerns, and supporting the smooth delivery of works in occupied homes. Key Responsibilities <ul> <li>Act as the main liaison between residents and contractors during planned works.</li> <li>Provide timely updates and support to residents before, during, and after works.</li> <li>Coordinate access arrangements and ensure residents are informed of schedules.</li> <li>Handle complaints and queries with professionalism and empathy.</li> <li>Maintain accurate records of resident interactions and project progress.</li></ul>Candidate Requirements <ul> <li>Proven experience as a Resident Liaison Officer in a social housing environment.</li> <li>Strong communication and interpersonal skills.</li> <li>Ability to manage sensitive situations with tact and diplomacy.</li> <li>Knowledge of planned works processes and tenant engagement best practices.</li> <li>Full UK driving licence and willingness to travel across sites.</li></ul>Contract Details <ul> <li>Duration: 3 months fixed term</li> <li>Hours: Full-time</li> <li>Location: Site-based across Hertfordshire, North and Central London</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

About The Role Role: Homeless &amp; Housing Solutions Advisor REF 1624823 Contract Length: 3 months Location: Hybrid/Redditch - 2 days per week onsite IR35: Inside Pay Rate to Intermediary: £22.11 per hour Spinwell is recruiting for a Homeless &amp; Housing Solutions Advisor for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE HOMELESS &amp; HOUSING SOLUTIONS ADVISOR <ul> <li>Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness</li> <li>Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations &amp; Lettings teams</li> <li>To be responsible and accountable for the Local Authorities operations in accordance with its legal obligations to provide professional housing and homelessness advice services in accordance with: Part VI &amp; VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children's Act.</li> <li>Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wider Housing Service of which you are an integral part.</li> </ul>SKILLS/EXPERIENCE OF THE HOMELESS &amp; HOUSING SOLUTIONS ADVISOR <ul> <li>GCSEs or equivalent including English, Maths and or a second language at Grade A-C</li> <li>At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service</li> <li>Knowledge of legislation, regulation, and policy in relation to the provision of the service</li> <li>Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations</li> <li>Experience of assessing and meeting people's needs and requirements and managing expectations</li> <li>Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes</li> <li>Experience of call handling and operating specialist IT systems</li> <li>Administrative and assistive experience</li></ul>If you are a Homeless &amp; Housing Solutions Advisor, apply now or send your CV to Spinwell! We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion. Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

2 Fixed Term Contract Jobs