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We're now looking for a Housing Officer / Customer Partner to join our Homes team within the Damp, Mould and Disrepair team on an initial 6 month FTC. This role will provide an exceptional customer service, putting customers at the heart of everything you do. You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs, improvements and inspections in our properties. With a compassionate approach, you'll be responsive to the changing customer needs and following through their repairs until completion. You will have experience in housing management, customer experience and disrepair including an existing knowledge of pre court protocol. This is a fantastic opportunity for an experienced Housing or Community Development specialist to bring their passion, skills, and energy to help manage a national model whilst having connections to the locality. The ideal candidate will: <ul><li>Have proven customer service experience.</li><li>Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs.</li><li>Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes.</li><li>Be experienced in partnership working to meet the needs of customers.</li><li>Be able to think 'beyond process' to find innovative solutions for customers.</li><li>Be computer literate.</li></ul>Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document. JD - Customer Partner - Homes.pdf Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Department Asset Management &amp; Compliance Locations Remote Yearly salary £29,000 Employment type Contract Car allowance included Yes Hours per week 37.5

Housing Officer (Disrepair)

The Vacancy WPS are seeking an experienced and customer-focused Resident Liaison Officer (RLO) to join our team for a 12-month fixed-term contract in the West Midlands area. This role will support the delivery of planned works programmes, including: <ul> <li>Kitchen and Bathroom Stream of Works</li> <li>Homes for Modern Living Stream</li></ul>As an RLO, you will act as the key point of contact between residents and the project team, ensuring excellent communication and minimal disruption during works. Key Responsibilities <ul> <li>Build strong relationships with residents, providing clear and timely information about planned works.</li> <li>Coordinate appointments and access arrangements for contractors.</li> <li>Handle queries and resolve issues promptly and professionally.</li> <li>Support vulnerable residents and ensure safeguarding protocols are followed.</li> <li>Maintain accurate records of communications and progress.</li> <li>Work closely with site teams to monitor works and ensure high standards of customer care.</li></ul>About You <ul> <li>Previous experience in a Resident Liaison Officer role or similar customer-facing position within housing or construction.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Strong organisational skills and attention to detail.</li> <li>Knowledge of planned works programmes (kitchens, bathrooms, modern living upgrades) is desirable.</li></ul>Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

Resident Liaison Officer

We are recruiting a Community Engagement Manager to join our Love to Ride project team and to lead on business &amp; community outreach, engagement and management of the Lancashire project. The key area for growth will be across East Lancashire. So please show if you have knowledge, contacts and an affinity to the East Lancs region. The CEM role The Community Engagement Manager role will work across the Lancashire area to promote and support our flagship year-round programme - Ride 365. This includes Cycle September, the centrepiece of our annual programme in the UK, as well as Winter Wheelers in December, Spring Campaign in March, and Bike Month in May. Each regional project is supported by a local, regional or transport authority client, with funding from central Government departments such as DfT, Public Health or other sources. The Scope of the CEM Role The purpose of this role is to support the successful delivery of our Ride 365 programme, by encouraging business, communities and individuals to take part. An aim of this role is to enable 'new-riders' or 'non-riders' to participate and for this group to be around 20% of all participants. The focus will be on working with the business to encourage new or inexperienced riders to participate. The primary roles and responsibilities of the CEM are to: <ul><li>Encourage businesses of varying types and sizes to register and participate. This will involve: contacting businesses by phone, email and in-person (with both warm and cold leads); giving presentations; meeting with relevant staff &amp; selling the concept of Love to Ride; supporting media activity; distributing marketing materials to bike shops &amp; co-promoters, on cycle paths &amp; on parked bicycles; promotion at local events etc.</li><li>Act as a central liaison for stakeholders and project partners, developing and maintaining effective working relationships and providing regular progress reports.</li><li>Contact and engage local partner organisations and encourage them to promote the Challenge externally to their local networks.</li><li>There will be a key focus on East Lancashire region. </li><li>Identify suitable 'Champions' within participating businesses, develop effective working relations with them and provide ongoing support so that they can promote Love to Ride internally and succeed at getting a high number of colleagues participating in the programme.</li><li>Provide excellent customer service to all participants and business champions.</li><li>Carry out monitoring activities to help evaluate the programme, e.g. collection of individual and group case studies.</li><li>Carry out any other duties defined by the Love to Ride Project Manager that may be necessary to further the aims of the programme.</li><li>Work alongside the client teams, to deliver a highly effective programme of activity, enabling it to become an ongoing and successful programme, promoting positive change.</li></ul>Love to Ride is the online platform that gets more people riding bikes. Both a web platform and App - people can log trips, set goals, post photos and stories, receive localised and tailored information, win prizes, and take part in our rolling calendar of engaging challenges throughout the year known as Ride 365. By taking part we support individuals, communities and businesses, to cycle more often, more confidently and long-term for transportation. With 15 years of experience in delivering successful cycling behaviour change projects right around the world, we have a solid reputation as a specialist social business creating positive change. As well as encouraging existing riders to ride more often and commute by bike, we also support people returning to or completely new to cycling. We help individuals overcome real and perceived barriers and advocate for local cycling organisations and partners in project areas. We then monitor, measure and report on the outcomes. Check out this animation to learn more about how we achieve actual behaviour change. We believe... We believe that life is much better when we feel happy, healthy, energised and connected to the people and places around us. We believe riding a bike has so many benefits to us individually, to our communities and our world. We know how great it feels to ride and we want more people to experience this feeling too. Our Mission Is to create, maintain and deliver the very best online platform and behaviour change programmes in the world, that are proven to get more people riding bikes more often. The rest will follow. Reporting and working locations As CEM you will report to the Head of Projects at Love to Ride. This role will be home based. Our head office is based at Paintworks, a short hop from the centre of Bristol. Requirements Person Specification As the CEM, you will be a friendly people-person who is excellent at building relationships and capable of representing Love to Ride in a professional manner. An enthusiastic, quality-driven self-starter, you will also have a can-do attitude and a structured approach to your work. The ideal candidate will have the following skills and experience: <ul><li>Excellent interpersonal and communication skills</li><li>Strong organisational skills, with a target-orientated approach</li><li>Dedicated 'make it happen' attitude</li><li>Effective at developing and maintaining relationships at all levels</li><li>Confident to work independently</li><li>A high degree of IT literacy and demonstrated use of online applications and tools</li><li>Ability to communicate and collaborate effectively with people in a wide range of business settings, from large public services and corporates to SMEs and local businesses and communities and other local groups and stakeholders</li></ul>Desirable (non-essential) skills: <ul><li>Knowledge of CRM systems ideally Hubspot</li><li>Building a database of contacts </li><li>Reporting capabilities </li><li>History of meeting targets in previous roles </li></ul>Benefits <ul><li>Payment: £125 per day</li><li>Location: Remote working BUT looking for someone based in Lancashire.</li><li>Hours: 3 days a week (flexible hours)</li><li>Contract: 12 months (possible to extend) </li><li>Travel: The role may require fairly extensive travel around Lancashire. There is a budget to facilitate this and where possible we encourage sustainable and active travel. </li><li>Closing date: 05/01/26</li></ul>In Summary If you think you would be a great match for this Community Engagement Manager role, live locally or within the target region and have what it takes to help us deliver a successful and highly engaging local programme, we look forward to hearing from you soon. Everyone who meets the core criteria for this role is welcome to apply. Love to Ride is an equal opportunity employer and we believe there is strength in diversity.

3 Fixed Term Contract Jobs in England