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£44,711 - £50,788Fixed Term Contract (6 months)Your New OrganisationSouthend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.Your new roleSouthend on Sea City Council is seeking a senior reviews and monitoring officer to join the housing solution team on fulltime and fixed term contract basis (6 months).&nbsp;As a senior reviews and monitoring officer, you will be responsible for carrying out reviews and investigations on homelessness and general needs housing decisions and deal with all customer complaints and queries. You will carry out detailed, objective and factual reviews and investigations on all appeals on homeless and housing decisions in line with legislation under Housing Act 1996, part 6 and 7 as amended and extended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017. You must be able to interpret complex legislation, not only restricted to the Housing Act, but including the Asylum and Immigration Act and welfare rights law in the investigation and application of appeals and reviews.You will liaise with Solicitors and other legal experts where necessary in the preparation and presentation of witness statements in the case of a judicial review. You will advise and support the Housing Solutions Team Manager and other staff on case law changes affecting housing functions and highlight good and bad practice within the department to ensure a continuous commitment to service improvement.Although this role is hybrid, it will be predominantly remote working (max 1 day in the office).&nbsp;What you'll need to succeedTo be successful in this role, you must have working knowledge of&nbsp;parts 6 &amp; 7&nbsp;of the&nbsp;Housing Act 1996, as amended by the&nbsp;Homelessness Act 2002&nbsp;and the&nbsp;Homelessness Reduction Act 2017. You must have strong knowledge of caselaw, Acts, statutory amendments and guidance relating to homelessness and private sector accommodation. Knowledge of Landlord and Tenant legislation and private sector housing issues is also essential for this role.To be considered for this role, you must be educated to certificate Level with Chartered Institute of Housing or other appropriate management qualification&nbsp;and hold a legal certificate/qualification.Member of the Chartered Institute of Housing is highly desirable but not essential.What you'll get in returnWhen joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.What you need to do nowIf you are interested in this role, please click the link below to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.&nbsp;Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

Senior Reviews and Monitoring Officer

The Vacancy We are excited to offer a fantastic opportunity for a Resident Liaison Officer to join our Property Services planned maintenance team at Wates in the Cambridge area. This position is a FIXED TERM CONTRACT for 12 MONTHS. As a Resident Liaison Officer (RLO), you will be the primary point of contact for residents on your projects. You will support the Project Manager by prioritizing residents' needs and addressing any concerns during site works. Your role will be vital in fostering a safe, secure, and positive living environment. You will work closely with site staff to minimize disruptions, ensuring clear and proactive communication and meticulous planning to build trust and deliver a seamless, customer-centric experience. Key Responsibilities: <ul> <li>Attend regular meetings with client representatives and tenants to ensure the highest level of customer service.</li> <li>Adopt a consistent approach to customer care across the contract.</li> <li>Manage the Tenant's Complaints procedures as a point of escalation.</li> <li>Maintain and update the on-site database to reflect ongoing works.</li></ul>We are looking for a candidate with experience as a Resident Liaison Officer, ideally from a social housing background, although this is not essential. This role is centered around customer service, so applicants with a strong background in this area are encouraged to apply. As the role is a mix of site and office work you will need to have a full clean driving license and be flexible with travel. Due to the nature of the position, a Basic Disclosure and Barring Service Check (DBS) will be required at the offer stage. Applicants with criminal convictions will be assessed individually; we do not discriminate based on criminal records or the details of disclosed offenses. Additionally, some roles may be subject to further pre-employment checks. To learn more about the checks included in this process, please visit: National Security Vetting Work for Wates Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises: Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care. We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background. Awards BEST PROJECT Inside Housing Development Awards WINNER 2022 Construction News Awards Winner GOLD AWARD Investors in People 2022 GOLD AWARD Considerate Constructors Schemes (CCS) National Site Awards TOP 50 EMPLOYERS 2022 Top 50 Employers for Women WINNER 2022 Working Families Best Practice Awards

2 Fixed Term Contract Jobs in England