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Annual salary: up to £27,077.51 Resident Liaison Officer Dover £27,077.51 per annum, plus company van and fuel card Full time - Permanent - 42.5hrs per week Monday - Friday 8am till 5pm About the role We work with Dover District Council delivering a variety of planned and responsive repairs works within the social housing sector and we are looking for an experienced Resident Liaison Officer to join our team in Dover. You will be working directly within the operational team, supporting the Planned Works supervisors and the Customer Success Manager to deliver excellent customer service. The role is office (Aylesham, Kent) and site based (throughout the Dover district) and includes daily interaction with residents and clients, facilitating planned works, providing updates and reporting on access, complaint resolution and compliments. You will also be involved in delivering our social value programme. <ul><li>Act as an ambassador for Mears and the Council and support customer engagement activities across all work streams; planned and responsive works.</li><li>Work with the Council to support their resident engagement programme, attending resident meetings/consultation activities as necessary.</li><li>Work with supervisors to ensure that appropriate consultation and communication with residents is undertaken, in their homes or during specific events, providing a point of contact during planned works and ensuring that feedback is obtained on works completion.</li><li>Provide support and feedback to the Helpdesk, taking escalated calls as appropriate.</li><li>Provide a single point of contact for customer and client throughout the complaint process, investigating issues, providing full responses or information within target times.</li><li>Ensure that lessons learned from complaints, and complaint resolution actions are recorded and acted upon throughout the branch.</li><li>Escalate any concerns about work processes, behaviour, safeguarding to the appropriate manager.</li><li>Ensure all related policy, process and procedures are fully adhered to, and maintain accurate and relevant complaint, customer satisfaction and feedback records using company systems providing reports for the Council as required.</li><li>Review, coordinate and monitor all customer related tasks and communication materials as appropriate.</li><li>Support delivery of customer training, including standards and safeguarding, to operational teams and subcontractors.</li><li>Act as a champion for social value, supporting the branch in specific activities and recording and promoting achievements.</li><li>Provide administrative support across the office team and work closely to support other colleagues as required.</li></ul>Role Criteria <ul><li>Previous experience in a customer facing role with experience in the above duties</li><li>Proactive in supporting colleagues, sharing knowledge, and contributing to team objectives while maintaining a positive and adaptable attitude.</li><li>Demonstrated ability to manage enquiries, resolve issues promptly, and maintain high levels of customer satisfaction in fast-paced environments.</li><li>Skilled in verbal and written communication, including drafting professional correspondence, formal letters, and clear reports for diverse audiences.</li><li>Experienced in handling sensitive situations, mediating disputes, and achieving mutually beneficial outcomes with residents and stakeholders.</li><li>Able to work under pressure, adjusting priorities to meet changing deadlines and project requirements.</li><li>Previous experience managing documentation, maintaining accurate records, and ensuring compliance with organisational standards.</li><li>Ability to use of Microsoft Office Suite (Word, Excel, Outlook) and other digital platforms for scheduling, reporting, and communication.</li><li>UK Full Driving licence.</li></ul>Benefits we can offer you. <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.</li><li>Family friendly policies</li><li>Company Van, Fuel Card, and Uniform</li></ul>To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up. Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment. All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

Ranked in the Sunday Times as one of the best places to live in the UK, and in Lonely Planet as one of the best places to visit in the world, Folkestone &amp; Hythe is a dynamic and innovative place to live, work and visit. Based in our offices in the heart of Folkestone, you'll have easy access to transport links including HS1, Folkestone's regenerated town centre, the seafront and old town creative quarter, and our extraordinary and vibrant landscapes and communities. Recognised by Best Companies as an outstanding organisation to work for, we have a real focus on supporting career development, wellbeing and family friendly initiatives, and a hybrid agile working culture that enables flexible and remote/home working. You can also expect an excellent benefits package that includes corporate membership, discount and salary sacrifice schemes, reimbursement of professional membership fees, up to 31 days holiday and Christmas closure, access to the Local Government Pension Scheme, and much, much more. The role The council have just undertaken an extensive service charge de-pooling project and now need a full-time service charge officer to help shape and deliver this new service. You will become a key member of a small, and experienced service which offers a range of high-quality homeownership and service charge functions. The overall purpose of the role is to ensure that all service charges are accurately calculated and levied against all residents including tenants and other homeowners. You will be the main contact for service charge enquiries both internal and external. The service charge officer will play a key role in improving how service charges are implemented and managed, assisting with ongoing development of any processes and systems. Above all ensuring the residents are at the core of everything that we do. About You The key qualifications, skills and experience required for this role: Friendly, outgoing, and passionate with the service you deliver. You'll be an experienced problem solver with an eye for detail. You'll be able to engage with all residents and staff to resolve any issues, highlighting any areas of improvement along the way. Essential • Experience in managing and maintaining large volumes of data. • The ability to communicate complex issues effectively. • An understanding of the accounting process for service charges. • Impeccable time management skills and the ability to work towards tight deadlines. • Delivering a first-class service to all users. • Excellent communication skills and the ability to work collaboratively and build strong internal and external networks. • Be proactive in developing the service including suggesting changes to policies and procedures when appropriate. Beneficial • Systems experience with Microsoft Excel and NEC housing management system (service charges). • An accountancy qualification or the willingness to work towards. • CIH level 3 or the willingness to work towards. For an informal conversation about the role please contact: Richard Parker <a href="mailto:Richard.Parker@folkestone-hythe.gov.uk" target="_blank">Richard.Parker@folkestone-hythe.gov.uk</a> 01303 853300 The closing date for receipt of completed applications is: 23:59 on 30th November 2025 Interviews will be held week commencing 8th December 2025 How to apply Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form. Further information on this vacancy <ul> <li>Service Charge Officer JDPS</li> </ul>

Service Charge Officer

Housing Support Worker Building Lives Without Limits Are you ready to change lives-including your own? At East Kent Mencap, we do more than support individuals with a learning disability; we help them smash goals, live without fear, and take their rightful place in society. We're seeking a passionate, dedicated support worker who is eager to join us and make a genuine impact. What's in it for you? • £12.21 per hour • £70.47 sleep-in rate • Enhanced pay on Bank Holidays, Easter, and Christmas • 28 days annual leave (including bank holidays) • Company pension • Casual dress • Competitive benefits package (Blue Light card, shopping discounts, length-of-service holidays, sickness cover, and employee assistance programme) • Ongoing training and development, including fully funded apprenticeships We also offer a safe working environment. About the Role: Whether you're new to this field or bring years of experience, we'll tailor your training and salary to your level. As your skills develop, so will your rewards! We ask that you work towards a Level 2 qualification in Health and Social Care if you haven't already-no worries, we'll support you through an apprenticeship to get there. Why Choose East Kent Mencap? Here, we don't just help people live-we help them thrive. You'll be joining a team that builds independence, ambition, and self-confidence in every individual we support. If you're passionate about enabling people to live without limits and achieve their full potential, this is the place for you. East Kent Mencap is committed to the Equality Act, ensuring safety and protection from harm and harassment for all. We are an equal opportunities employer and welcome applicants from all backgrounds.

3 Jobs in Folkestone, UK