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The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations High Wycombe Yearly salary £26,000 - £32,000 Employment type Full-time

Fulfil your potential in hospitals that make history: Charing Cross, Hammersmith, St Mary's, Queen Charlotte's &amp; Chelsea and Western Eye. With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health. Job overview Are you a motivated, dynamic, and enthusiastic registered nurse or occupational therapist with significant experience of working with people that are homeless or rough sleeping? If so, we have an exciting opportunity for you to be involved in our specialist Homeless Health team working with a diverse client group across three hospital sites. We have two Band 7 posts within the service, a part time GP, a team-leader and 3 homeless health housing coordinators. The Homeless Health Service provides enhanced inpatient care, and ensures safe, and sustainable hospital discharges that meets the needs of patient's currently experiencing homelessness. The service aims to: <ul><li>Increase GP registration amongst the homeless population thereby reducing delayed discharges and improving access to primary healthcare.</li><li>Increase the number of homeless people able to understand and manage their health and wellbeing independently, through improved co-ordination, access to education and prevention and the encouragement of self-care.</li><li>Increase the number of service users with deteriorating conditions who are recognised early and linked into primary care and other services. </li><li>Reduce homeless service users being admitted/re-admitted to hospital. </li><li>Decrease A&amp;E attendance and hospital admission for "hard-to-reach" homeless people and frequent attenders.</li><li>Reduce LLOS for homeless people through early identification and expert case management. </li></ul>Main duties of the job <ul><li>You will contribute senior clinical knowledge and expertise in this specialist area through your clinical practice and through education and training.</li><li>You be a role model for inclusion health practice in the organisation.</li><li>You will line manage the Housing Officers in the team. </li><li>A strong understanding of how self-neglect is part of homelessness, safeguarding and the complexities of undertaking mental capacity assessments in inclusion health groups is desirable.</li><li>Experience within drug and alcohol services would also be beneficial.</li><li>A positive, can do 'attitude', a commitment to changing care for this extremely vulnerable patient group, and a desire to communicate with a wide variety of partners and stakeholders is essential. </li></ul>Working for our organisation At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert. Person specification Education/ qualifications Essential criteria <ul><li>Nursing or Occupational Therapy qualification</li><li>At least degree level education or equivalent</li><li>Post graduate qualification in a relevant clinical discipline</li><li>NMC approved mentorship course.</li></ul>Desirable criteria <ul><li>Leadership training</li><li>Formal training in motivational interviewing skills</li><li>Cultural competence training.</li></ul>Experience Essential criteria <ul><li>Extensive clinical experience in a relevant discipline.</li><li>Extensive experience of working with patients who are homeless or at risk of homelessness.</li><li>Experience of working successfully with patients with non-engagement issues.</li><li>Experience of multidisciplinary working.</li><li>Experience in quality improvement in an NHS context</li><li>Experience of monitoring team performance against key performance indicators</li><li>Experience of working successfully with challenging behaviour.</li><li>Extensive experience of managing patients with communication barriers and disabilities.</li><li>Extensive experience of managing patients with mental capacity and/or safeguarding issues.</li><li>Experience of delivering harm reduction interventions.</li><li>Experience of suicide prevention practice.</li><li>Experience of delivering clinical audits.</li><li>Experience of delivering successful partnership working</li></ul>Desirable criteria <ul><li>Experience of regularly using motivational interviewing techniques.</li><li>Experience of managing and directing the work of a multidisciplinary team.</li><li>Experience of managing staff from other organisations</li><li>Experience of independently producing reports on team activity and performance.</li></ul>Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number). Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job description (PDF, 419.0KB) </li> <li> FRF Form (PDF, 73.5KB) </li> <li> Our Strategy 2023-25 (PDF, 230.4KB) </li> </ul>

Homeless Hospital Discharge Team Lead

Accommodation Assistant Location: Newquay Bay Holiday Resort, Cornwall Job Type: Variable Hours - Seasonal Contract Salary: £12.21 per hour - Paid weekly What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who we are? We are a dynamic and growing company, shaking up the Great British holiday. At Newquay Bay Resort our guests can surf the waves at nearby Newquay then wind down back at the resort, where there's an outdoor pool, a sauna and beauty salon and free entertainment. Newquay Bay Resort, the perfect location for seaside adventures in Cornwall. Mixed with the tranquillity of a country getaway and the peaceful valley setting on the breath-taking North Coast. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you will be doing Working as part of our team of holiday heroes, you will be cleaning and preparing guest accommodation to our high, high standards - and then a little bit higher! This includes changing beds, vacuuming, dusting, and thoroughly cleaning bedrooms, bathrooms, kitchens and living spaces. Always with the aim of making your contribution to someone's holiday count every bit as much as the food they eat and the fun they have. And who knows what else you may find yourself doing. As long as you're happy to help even when it's 'not your job,' you're our sort of person. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience, and qualities you'll need We'll provide training, but you must: <ul><li>Have an awareness of what clean means - which includes attention to detail and getting a genuine thrill from a job well-done</li><li>Have a friendly and helpful attitude - delightful when you meet guests and good at communicating within your team.</li><li>Be open to learning - experience isn't as important as eagerness to learn</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. Nice to have but not essential It would be great if you tick some of these boxes too (but we won't hold it against you if you don't). <ul><li>Experience of cleaning</li><li>Experience of working as part of a team.</li></ul>What we can offer you We look after you with a great range of benefits, including: <ul><li>Awards and Recognition </li><li>Team events</li><li>Employee assistant programme</li><li>Perk box </li><li>On Park Discounts</li><li>Discounts on Away Resorts Holidays for yourself, friends and family</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck! #INDHP

Accommodation Assistant

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: Wisbech, Cambridgeshire Full Time Hours: 37.5 Full Time Salary Range: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Selena White | <a href="mailto:selena.white@cgl.org.uk" target="_blank">selena.white@cgl.org.uk</a> | 07778145503 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Description Lettings Officer £38,934-£40,755 per annum About Us Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the 'Building Council Homes for Londoners' programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy. About the Role The purpose of this role is to provide services to housing applicants and tenants. To administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the Council policies, procedure and the appropriate legislation. Post holder's will be placed in a team responsible for designated duties within the range covered by this post as determined by the Lettings Agency Manager in line with fluctuations I work demands and priorities that may change from time to time. The range of duties could include promotion of alternative housing options; support for vulnerable people; mobility schemes; RSL nominations; allocation of permanent and other housing vacancies; administration of the Housing Register; investigation and verification of applicants details; determination of eligibility within the Council's allocations policy. To be successful in this role you must have: A good working understanding and awareness of local housing demand and the needs of residents. Knowledge of Housing Acts in relation to Letting of Social Housing. A good understanding of Immigration guidelines in respect of eligibility for social housing. Awareness of welfare benefits and eligibility Minimum of two years' experience of working in a team within a housing Lettings service environment. Significant experience of at least one of: <ul> <li>Managing and maintaining a Housing Register</li> <li>Allocation of Housing including shortlisting and verification</li> <li>Dealing with Members enquiries &amp; Complaints in relation to Lettings matters</li> <li>Providing a Choice based Lettings Service to residents</li></ul>Ability to communicate clearly, courteously and patiently with members of the public and with colleague Able to use a range of IT systems. Able to make a positive contribution to deliver value for money. For more information regarding the role please click on the link: Please view JD here Closing date 08/06/2025 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Lettings Officer

About Ogilvy Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity - innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE: WPP). For more information, visit Ogilvy.com , and follow us on LinkedIn , X , Instagram , and Facebook. Community Manager Department: Social Location: London Contract type: Fixed-Term ( 6- months) Full Time/Part time: Full Time Reporting into: Social Strategy Lead About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury's, Argos , , Mondelēz International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. The Role: The Community Management team are a key part of the Ogilvy social team and help to make brands truly matter on social channels. We are the eyes, ears, and voice for global giants - creative, hungry digital natives who live in the feed and cut through the chaos of social. Through craft, we spark the right conversations, connecting our clients with the right people, at the right time, in the right place. In this role, y ou'll be helping manage online communities, creating content and engaging with the audience directly on various social media platforms. You'll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content - maybe even shooting it yourself. You'll also work with other teams to deliver comprehensive social media campaigns for clients. We're plugged into a 1,000-strong, fully integrated Ogilvy team, fuelled by a deep pool of shared knowledge and collaborative firepower. If that still sounds like somewhere you want to be, Key Responsibilities: Be the strategic social sleuth &amp; brand architect: Craft the strategic social blueprint from online and social community insights. Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook, Insta, Twitter, YouTube, TikTok &amp; beyond. Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments. Be a social management tool expert: Expertly create and publish engaging content across all key social platforms. Command the insight toolkit (Sprinklr, Google Trends, etc.) to turn data into action. Manage and own the content publishing process; scheduling, coordination of complex content calendars, QC of live posts. Champion social media best practices, ensuring every execution is flawless. Nail the administrative essentials: reports, scheduling, competitor reviews, and workflow management. Be the voice of the brand on social : Forge powerful internal &amp; client relationships and get to the heart of client challenges and ensure seamless execution. Master the brand's voice, crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments. Measurement and effectiveness: What's working and why? Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive smart business decisions. Be a data detective and uncover the stories hidden in social metrics and turn them into strategic gold. Grasp client objectives and the competitive arena to ensure social delivers real results. Collaborate with analysts and media planners to report on channel results - community specific data. Understand the benefits of a test &amp; learn strategy can create testing hypothesis. Be the gate keeper of brand safety: Cut through the chaos of social media and moderate complex comments in a very public forum. Live in the detail - one emoji can be the difference between the best comment you've ever read to a full blown crisis. Understand what flies on social for brands, what is over the mark and how to deal with it. BONUS: Bringing impactful ideas to life through content creation: Develop, produce, and distribute engaging, impactful content across various platforms (including social media posts and videos). Knowledge of latest viral and aesthetic trends on social is essential. This includes concepting and shooting quick-turnaround, phone-shot content that aligns with the brand's aesthetic and messaging. Proficiency in mobile content creation and editing software is essential. Requirements: <ul> <li> Experience managing social media accounts and building online communities. </li> </ul> <ul> <li> Experience creating, scheduling, publishing content to social channels and highly proficient using software like Sprinklr , Meta and TikTok Ads Manager Tools. </li> </ul> <ul> <li> Experience concepting, filming and posting content to social media platforms is a bonus. </li> </ul> <ul> <li> Detail-oriented with strong written and verbal communication skills. Organized, analytical and excellent time management skills with a proven ability to manage multiple projects in a fast-paced environment. </li> </ul> <ul> <li> Willingness to take on new challenges and learn, constantly pushing the creative work to be best in class for social. </li> </ul> <ul> <li> Natural and effective collaborator, working effectively and seamlessly amongst an integrated agency team and comfortable and confident liaising directly with clients. </li> </ul> <ul> <li> A social media native, fluent in the digital landscape, inherent understanding of what works on social, blending left-brain analytical smarts with right-brain creative power. </li> </ul> <ul> <li> Stays up to date with social media innovations and leverages them to create great work. </li> </ul> <ul> <li> Proven experience developing impactful social content strategies across diverse sectors. </li> </ul> <ul> <li> Ability to independently manage multiple priorities in a fast paced and deadline driven environment. </li> </ul> How we help you Thrive: <ul> <li> 25 days annual leave + 1 Volunteer Day </li> </ul> <ul> <li> Bupa Healthcare </li> </ul> <ul> <li> Enhanced Maternity, Adoption and Shared Parental Leave </li> </ul> <ul> <li> We have a Flexible Working Model with core working hours: 10am - 4pm </li> </ul> <ul> <li> A 1.5:1 Matching Pension Structure </li> </ul> <ul> <li> Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year </li> </ul> <ul> <li> Season Ticket Loan and Cycle to Work Scheme </li> <li> Life Assurance</li> </ul>At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity. Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at <a href="mailto:accommodations@ogilvy.com" target="_blank">accommodations@ogilvy.com</a>. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

Community Manager

Job Description HOUSING SERVICES Neighbourhood Housing Officer 103306 Pay Grade: 7, Salary: £34,314 - £37,938 per annum Full time: 37 hours per week, normally Monday to Friday, in accordance with Councils scheme of flexible working hours. The post holder may be required to work outside normal office hours from time to time Gosport Borough Council (GBC) and Portsmouth City Council (PCC) are working in partnership to the mutual advantage of both authorities. GBC remains an autonomous local authority with a housing service based in Gosport. GBC Housing Service is responsible for managing over 3,000 council houses and flats, some of which are dedicated to older persons and some as temporary accommodation. The service manages a varied Commercial property portfolio dealing with licences, concessions and a mobile home park. The Housing Service works in partnership with a range of contractors, its main partner is Kier, providing a range of responsive repairs, planned programme of works and an out of hours service. The service provides a Housing Options service to meet the local authorities' statutory duties to support housing advice, housing need and homelessness services in the Borough. It is clear that GBC Property and Housing staff have a passion for Gosport as a place and want to see Gosport prosper. They take pride in working for GBC and are proud of all the Council has achieved. The service has demonstrated a determination in the face of unprecedented financial and policy change which has strengthened the resolve and those qualities will be essential over the next few years. What is the role? Well managed communities promote a sense of pride and provide a better quality of life for residents. The Neighbourhood Management team have a key role to play in ensuring the Housing Service, residents and partner agencies, such as the police, social services and health, work together to promote the social, environmental and economic well-being of neighbourhoods. You will be part of a generic team responsible for providing a comprehensive, customer focussed neighbourhood management service, delivering a full range of housing management activities to a patch of approximately 350 properties. This is a varied and challenging role with many competing priorities but it's not without any reward. You will achieve great satisfaction knowing that your efforts can make a real difference to the lives of our customers. A key element of this role is to provide advice and support when needed to enable people to solve problems and cope to stay in their homes. You will do this by engaging with customers to understand their circumstances and identify the barriers that prevent them from meeting their responsibilities as a tenant. This will involve working with relevant internal and external departments as well as partner agencies to help customers engage with appropriate support so that they can sustain their tenancies. You will be required to prioritise your time to ensure that you can respond to a range of rental income and debts, tenancy issues and void property demand. You will do this by fully understanding customer's circumstances, including their financial circumstances, via face to face interviews, home visits and telephone communication. You will robustly work with customers to maximise rental income, effectively respond to reported anti-social behaviour and take appropriate action for breaches of tenancy conditions. This will include attendance at court when required. You will be required to carry out void property inspections, managing the process from a tenant giving notice to re-letting the accommodation in a timely manner. There is a requirement to undertake home visits and occasionally work outside normal office hours. During these times you may attend residents meetings or seek contact with customers who have not responded to you during office hours. Who are we looking for? We are looking for highly motivated individuals with a passion for social housing who can demonstrate a commitment to excellent customer service coupled with a positive attitude when faced with challenging situations. You should be calm, capable and good with people, ready to listen to their issues and determined to resolve any problems. Strong communication and interpersonal skills are essential as you will need to be confident working with other agencies to deliver positive outcomes for customers. We are looking for somebody who: <ol> <li>Is customer focussed and able to consistently demonstrate high standards of </li></ol> customer service, and has experience of working in a challenging front line service with the ability to handle difficult and stressful situations. <ol> <li>The Service is fast-paced and you will be required to deal with challenging, complex and difficult customers at times. You will need to be able to demonstrate excellent communication and coaching skills to build a positive rapport with tenants and motivate them to take responsibility in adhering to their tenancy agreement and work with the Council. </li> <li>Empathy and understanding is key to building relationships. In order to help customers when they are in a crisis situation, you will need to demonstrate excellent people skills, and the ability to communicate effectively to ensure customers understand the options available to them and the consequences of their choices.</li> <li>You must be able to demonstrate excellent literacy and numeracy skills as you will be required to record information accurately and write formal letters which explain policy and legislation. The post holder will also be expected to prepare professional documents to be used in case conferences or as evidence in court. </li> <li>You will have a good understanding of housing law, rental income collection and anti-social behaviour remedies. </li> <li>You will have an awareness of the welfare benefits system and debt management provisions. </li> <li>Is passionate and enthusiastic about providing effective help and advice for customers to achieve positive outcomes, and able to suggest innovative solutions to problems. </li> <li>Is able to manage their time effectively and professionally, even when competing priorities and heavy workloads challenge you personally. </li> <li>Is pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure</li> <li>Is confident and assertive, able to ask the right questions in the right way to uncover the facts. They must be able to manage customers' expectations and have the ability to challenge and say no when appropriate.</li> <li>Has good IT skills including use of Microsoft Office applications. </li></ol> Special Conditions: The post holder will be required to hold a full current driving licence and have a car available for which essential user car allowance will be paid, whilst the duties and responsibilities of the post justify it. You may be required to attend evening meetings as appropriate. There may also be an occasional need to visit customers in their homes outside normal working hours. How to apply To ensure your application matches the requirements of the role, please fully review the "job profile". This is important or you are likely not to be short listed. Please ensure you read and follow the guidance so you can demonstrate how you meet the criteria listed on the 12 points under the ''You need to' heading'' on the "job profile". PLEASE DO NOT JUST SUBMIT A CV. Email your submission to <a href="mailto:gbcrecruitment@gosport.gov.uk" target="_blank">gbcrecruitment@gosport.gov.uk</a> If you would like an informal chat about the role, please contact Roz Weaver or Denise Hudson on 02392 545665. Closing Date: Sunday 15th June 2025 Assessment and interview Day: Monday 23rd June 2025 All applicants will be advised once short listing has been completed after the closing date. General Data Protection Regulation (GDPR) As part of any recruitment process, Gosport Borough Council collects and processes personal data relating to job applicants. Gosport Borough Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR). Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of the recruitment. Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information. For more detailed information on what we collect how we use, store, delete date and your rights you can access a privacy statement on the Council's website <a href="https://www.gosport.gov.uk/sections/your-council/data-protection/data-protection-privacy-notice/" target="_blank">https://www.gosport.gov.uk/sections/your-council/data-protection/data-p…</a> How to apply Application form

Neighbourhood Housing Officer - Gosport Borough Council

Accommodation Manager Location: Whitecliff Bay, Isle of Wight Hours: 40 hours per week - Permanent Contract Salary: Up to £32,000 DOE What we need in a nutshell Our accommodation needs to be so clean that when guests open the door to it, we can hear them say "Wow!" To make this happen we need a strong leader for the accommodation cleaning team, who will be a key member of our park management team. Some of the background We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by ensuring that our guests' accommodation exceeds their expectations. This will mean working harmoniously with other departments, planning and organising the accommodation workload and motivating your team to do their best work. The nitty gritty of what you'll be doing Working as part of our slightly bonkers team of holiday heroes, you will be in a very visible management role, ensuring that guest accommodation is spotless. This is one of the most crucial aspects of our guests' holiday experience and your role will involve: <ul><li>Lead and Develop: Recruit, manage, develop and grow a large, dynamic department, team leaders and accommodation assistants.</li><li>Deliver Excellence: Ensure all guest accommodation is prepared to the highest standards and ready for unforgettable arrivals.</li><li>Collaborate for Success: Work closely with other managers and central teams to enhance the guest experience.</li><li>Problem-Solve Like a Pro: Coach and support the team, leading from the front in resolving guest concerns with positivity and care.</li><li>Shape the Future: Contribute to the park's strategic direction, keeping up to date on the condition of all accommodation and knowing what is required to enhance our offering.</li><li>Be a Budget Master: Manage budgets effectively, drive efficiencies, and implement smart cost-saving initiatives.</li><li>Prioritise Safety: Champion Health and Safety policies to protect both our team and guests.</li></ul>One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide training, but you must: <ul><li>Have management experience in a practical, time-pressured environment</li><li>Have a leadership style that is open, approachable but that commands respect</li><li>Be able to plan and organise the workload, training and management of a large team</li><li>Previous Accommodation Manager experience in a holiday park</li></ul>It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you. What we can offer you This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including: <ul><li>Bonus Scheme</li><li>Enhanced Family Benefit</li><li>Employee Discount Scheme - Perkbox</li><li>Life Insurance</li><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Want to join our team? Here's how to apply Click on the Apply Now button. If you're new to our website, we'll prompt you to register. If you've already registered, you can simply log in. Then complete your details and send us your best version of you. Good Luck!

Accommodation Manager

About The Role Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Supported Housing team. This role is perfect for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment. Key Responsibilities: <ul> <li>Property Maintenance: Undertake minor maintenance work and repairs, ensuring properties are kept in excellent condition. Report any major repairs and liaise with contractors to ensure timely and effective solutions.</li> <li>Cleaning and Decorating: Maintain communal areas, including gardens, and prepare vacated properties for new customers by cleaning and redecorating as needed.</li> <li>Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times, and maintain the security of void properties until new tenancies begin.</li> <li>Customer Liaison: Assist with property viewings, handovers, and ensure new customers understand how services work in their properties. Provide excellent customer service and support.</li> <li>Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately.</li> </ul> Why Join LiveWest? At LiveWest, we believe in putting the customer at the heart of everything we do. As an Estate Officer, you will be part of a team that values collaboration, innovation, and continuous improvement. We offer a supportive work environment where your contributions are recognised and valued. Join us and be part of a company that is committed to making a positive impact on the lives of our customers and the community. Apply now and take the first step towards a rewarding career with LiveWest! This role is being offered on a full time, permanent basis working 37 hours per week on a Monday - Friday. This is a field based role covering the Exeter, Honiton and Newton Abbot area. For further information about this role, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Estate Officer - Supported Housing, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li>Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but must be willing to undertake them in the role.</li> <li>Show an awareness of personal health and safety and of those around you.</li> <li>Experience of assisting customers and providing excellent customer service.</li> <li>Experience or confidence to liaise with contractors and sometimes act as the main point of contact between them and the customer.</li> <li>Ability to work using own initiative and remain calm under pressure.</li> <li>Good customer service skills; showing an understanding of what customer care is.</li> <li>Show a positive attitude and takes pride in work.</li> <li>Good interpersonal skills with the ability to build good relationships with customers and colleagues.</li> <li>Have a full, valid UK driving licence with access to a suitable vehicle.</li> </ul>Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role. About The Company Our Reward and Benefits: <ul> <li>Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance. </li> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities. </li></ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Supported Housing Estate Officer

Overview hange Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Southwark Hours: Full time, 37.5 hours per week. Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Allowance: £4133.14 Inner London Weighting (paid pro rata) Contract Type: Permanent Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Inner London Weighting (£4,133.14) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Taedza Bosha | <a href="mailto:taedza.bosha@cgl.org.ok" target="_blank">taedza.bosha@cgl.org.ok</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. Are you passionate about supporting people to achieve positive outcomes? We are looking for a Recovery Coordinator (leading on opiates) to join our Nottinghamshire service (based in our Worksop &amp; Newark team) You will need to have experience of managing caseloads of people and know how to manage risk and minimise harm. As a key member of our recovery team your personal values are what will make a difference. We exist to help people achieve their goals, to be the best that they can be and to help change society for the better. Where: Nottinghamshire (based with our Worksop &amp; Newark team) When: We're looking to get the right people in to the team ASAP Hours: 37.5 hours per week Salary: CGL Scale 23 - 28 - £26,393.77 - £30,316.74 dependent on experience Responsibilities Responsibilities of the role You will be focused on helping people to achieve positive outcomes by coordinating their personalised recovery journey, through thorough assessment and support planning. You will oversee their participation in group programs, treatment options and one to ones, whilst continually managing risk and minimizing harm. You will be open, compassionate, and driven to provide the very best care and support for everyone. You will need to be self-motivated with excellent communication skills and be comfortable working with multiple teams internally and externally. To be successful you will need to have: <ul><li>Experience in managing caseloads </li><li>Good working knowledge of drug and alcohol-related harm/risks and drug treatment options</li><li>A commitment to multi-agency working and establishing partnerships with other professions </li><li>Accomplished written and verbal communication skills and a high degree of personal IT competency.</li><li>The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information, e.g. reports.</li><li>Excellent time management skills, and an ability to work on own initiative, prioritising accordingly.</li><li>Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives.</li><li>Good working knowledge of mental health interventions, services and good practice.</li><li>An understanding of drug and alcohol issues and experience of working within a related field.</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) increasing by 1 day annually during your first 5 years service.</li><li>Flexible working arrangements</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Elidgability for participation in our refer-a-friend scheme</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Katie Tuska | <a href="mailto:katie.tuska@cgl.org.uk" target="_blank">katie.tuska@cgl.org.uk</a> | 07976467187 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Housing Options Officer Location - Sale Waterside, Sale, Manchester, M33 7ZF &amp; hybrid working Salary range - £31,067 - £32,654 Trafford council is a Living Wage Employer. Working Pattern - Monday to Friday Working hours - 36.25 hours per week We will offer flexibility where we can - if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider. Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work. Contract type - Fixed Term Contract end date - 31st March 2026 to cover a secondment About the Role We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness. About you We are looking for someone with 1/2 years' experience working in a similar environment delivering homelessness prevention and housing related support services. You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homeless prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high-pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford's Allocations Policy and Choice Based Lettings systems would also be beneficial. About us Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential. Our vision: Trafford - where all our residents, businesses and communities thrive. Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer. Additional Information Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application. You will have flexibility in terms of hybrid working at home and in the office. Contact Details For an informal discussion, or to find out more about the role, please email Alison Dann, Housing Options Team Leader Her contact details are <a href="mailto:Alison.dann@trafford.gov.uk" target="_blank">Alison.dann@trafford.gov.uk</a>. About the benefits You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford. To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> (greater.jobs) OTHER RELEVANT INFORMATION Greater Manchester Continuous Service Commitment - greater.jobs | <a href="http://www.inploi.com" target="_blank">www.inploi.com</a> For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>). Please note we are not a licensed sponsor and we won't be able to support with your work visa. Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment &amp; Employment Privacy Notice (trafford.gov.uk)

Housing Options Officer

INTERNAL ONLY VACANCY - THIS VACANCY IS ONLY AVAILABLE TO EMPLOYEES OF THE L&amp;Q GROUP AND ITS SUBSIDIARIES. ANY APPLICATIONS RECEIVED FROM EXTERNAL CANDIDATES WILL NOT BE PROGRESSED Title: Supported Housing Officer Contract: Permanent, Full-Time Hours: 35 hours per week Persona: Agile Office Location: Stratford, London Scheme Location: Cornell Court, Saffron Waldon Salary: £32,188 to £35,593 per annum depending on experience Closing date for completed applications: 3 rd June 2025 at 11:59pm An exciting job opportunity has become available for a colleague to join us as a Supported Housing Officer within our Housing Management Team. You will be based at our scheme in Cornell Court which is a Later Life living service providing 24-hour support for people aged 55 and over. We are an aspirational and forward-thinking team, responsible for delivering quality housing to our customers. As our customers are always at the heart of our service, we strive to deliver excellent services to the local community and work with our customers to enable them to maintain their independence and live well. You will be providing frontline housing management for our vulnerable older customers. You will be responsible for all housing management functions including carrying out health and safety checks, ensuring maintenance or repair work has been carried out, resolving neighbourly disputes or incidents of anti-social behaviour, and offering tenancy advice to our vulnerable customers or their support agencies. You will be a hard-working individual who works well under pressure and is passionate about providing excellent customer service to our customers and other stakeholders. To be successful in the role you will have: <ul> <li> Housing Management experience working with vulnerable people </li> <li> Working knowledge of Health and safety requirements in relation to property management </li> <li> Proficient in using complex IT and housing systems, with ability to use MS Office applications and remote working technology. </li> <li> Strong written communication skills, with the ability to write clearly and accurately in various styles-including letters, newsletters, and witness statements-and proven experience in report writing. </li> <li> Proven ability to solve problems independently and creatively, with strong customer focus and confidence in managing challenging situations, while positively adapting to change and demonstrating empathy toward others. </li> </ul>Whilst normal office working hours are Monday to Friday 9am to 5pm, occasional out of hours working may be required to meet the needs of our customers. If you're driven by building strong relationships with customers, and supporting independence and wellbeing through meaningful engagement, we'd love to hear from you-apply today! For this post the successful candidate will need to apply for a Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. Further information about the Disclosure scheme can be found at <a href="http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/" target="_blank">http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/</a>

Supported Housing Officer

Job summary An exciting opportunity has arisen for a hub manager for the BSMHFT Community Mental Health Team for Homeless People, Homeless Health Exchange Primary Care Team and the NHSE funded Mental Health Outreach Team for Rough Sleepers. All teams operate city wide to meet the needs of Homeless adults with enduring mental health problems and often substance misuse issues who require significant engagement due to their chaotic lifestyle. The teams work in partnership with other homeless commissioned statutory and third sector organisations for accommodation, housing and tenancy support, physical health care and substance use services. The CMHT is a small team whose CPN's work with a consultant psychiatrist to provide secondary care level mental health interventions with a focus on stabilisation of lifestyle, recovery and moving out of homelessness. The team working with rough sleepers has an engagement, assessment, referral and signposting case management role to manage mental health issues, in order to allow other agencies interventions to support the individual off the streets and start their journey away from street homelessness into a less chaotic and damaging lifestyle. Main duties of the job Demonstrate clear management responsibility, through ensuring high standards of care and that the smooth day-to-day running of these highly complex services are maintained to the highest level possible. Co-ordinate, manage and supervise the activities of all staff working within these teams to provide a highly visible presence in all clinical areas, leading and supervising practice and acting as a role model for professional issues including non-medical prescribing. To ensure effective use of clinical systems - this may entail training staff to input into BSMHFT and Primary Care providers' clinical systems. To ensure effective process and data is viable to monitor and report on the effectiveness of the services. Ensures that the day-to-day care provided within your teams meets the complex needs of the individual service users. Provide regular management and clinical supervision to all staff under sphere of responsibility. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation. Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you. Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. Job description Job responsibilities For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. Person Specification Essential Essential <ul> <li>Registered professional with up-to-date registration. Masters Degree in relevant subject (or working towards) or equivalent relevant experience. Further professional registration.</li> <li>Significant operational / team management and leadership experience. Experience of budgetary control and management. Experience of community nursing and or multiagency working.</li> <li>Communicates with people in a form and manner that is consistent with their level of understanding, culture, background and preferred means of communication.</li> </ul> Desirable <ul> <li>Quality Assurance or Management qualification.</li> <li>Experience of working with homeless people and other vulnerable groups.</li> </ul>Person Specification Essential Essential <ul> <li>Registered professional with up-to-date registration. Masters Degree in relevant subject (or working towards) or equivalent relevant experience. Further professional registration.</li> <li>Significant operational / team management and leadership experience. Experience of budgetary control and management. Experience of community nursing and or multiagency working.</li> <li>Communicates with people in a form and manner that is consistent with their level of understanding, culture, background and preferred means of communication.</li> </ul> Desirable <ul> <li>Quality Assurance or Management qualification.</li> <li>Experience of working with homeless people and other vulnerable groups.</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name Birmingham and Solihull Mental Health NHS Foundation Trust Address Attwood Green Health Centre, Bath Row Birmingham B15 1LZ Employer's website

Band 8a Clinical Services Manager Homeless & Rough Sleeper Teams

Avenues is a place where people smile, laugh and grow - and achieve extraordinary things. Our charity runs specialist services for autistic people, people with learning disabilities, acquired brain injuries and complex needs. We work across Hampshire, South East England, London, Hertfordshire, East Anglia and Shropshire. We are pleased to offer an opportunity for a full time Tenancy Management Officer to join our well established Housing department. We are offering hybrid working and so the role will be based at our Sidcup office 2 days per week, as well as working from home. The role is Monday to Friday, 37 hours per week. As a Tenancy Management Officer you will provide our tenants with an excellent housing management service: Issuing tenancies, effective management and resolution of disputes, minimising rental arrears &amp; client debts and meeting our statutory and regulatory obligations when providing these services. You will also... <ul> <li>Ensure tenancies are in place and work with operational colleagues to ensure tenants are aware of the obligations these place upon them and the organisation.</li> <li>Provide assistance, advice and support to tenants and operational colleagues to address any tenancy disputes promptly and effectively.</li> <li>Monitor and maintain rent and charge records for tenants, working with operational colleagues and tenants to proactively address arrears.</li> <li>Provide monthly reports of arrears and bad debts to managers.</li> <li>Work closely with operational colleagues and other internal departments in the delivery of duties. Seeking out external support and clarification when necessary (e.g. legal advice) in the pursuance of duties.</li> <li>Support the annual review and setting of rents and charges for supported housing within the group, including negotiation with Housing Benefit teams.</li> <li>Ensure all new tenants are provided with a tenancy and supporting information, make relevant HB and welfare benefit claims, and accurately record detailed account of action taken on the rental systems</li> <li>Resolve tenancy disputes quickly and effectively</li> </ul>Our ideal candidate looks like this! <ul> <li>Previous experience in a similar role</li> <li>Hold a full UK driving licence with access to own vehicle for business use (mileage paid)</li> <li>Experience of successfully negotiating rent and service charges with local authorities, and understanding of exempt rents and intensive housing management charges</li> <li>Experience in successfully reducing tenancy arrears and bad debts</li> <li>Understanding of tenancies and experience in successfully enforcing tenancy obligations</li> <li>Good understanding of housing management services and relevant housing legislation</li> <li>Understanding of supported housing and the housing and accommodation needs of people with complex needs</li> <li>Good IT skills including Office 365</li> <li>Tenacious, paying attention to detail with the ability to get to the root of an issue and work with others to address it</li> <li>Possess good organisation &amp; communication skills</li> <li>Be a supportive team player helping team to be their best</li> </ul>Please refer to the role profile for full requirements of responsibilities, experience, skills and knowledge needed to be considered for this role. Your values should match ours: Respect: We treat people as we would wish to be treated ourselves. Excellence: We don't settle for okay, we are determined to achieve more. Integrity: We do the right thing, even if it takes more time and effort. Pride: The work we do is something we want to tell others we are part of. Benefits you can expect! <ul> <li>Flexible Working including working from home.</li> <li>Paid annual leave (pro rata).</li> <li>Access to high quality training that supports your career development.</li> <li>Free and confidential 24/7 access to the health portal and employee assistance programme.</li> <li>Contributory pension scheme with life assurance.</li> <li>Recommend a friend scheme.</li> <li>And more.</li> </ul>Why join us? We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home. You'll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level. As part of our commitment to the "Disability Confident Scheme", candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. Don't miss out on this great opportunity - we are looking forward to hearing from you today! We reserve the right to close the advert earlier than stated.

Tenancy Management Officer

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives. Housing Officer Based at Rumsey House - Rochford, covering Rochford and surrounding areas £34,531 per year plus £600 car allowance 37.5 hours per week - Monday to Friday - 9:00am to 5:30pm Temporary position for up to 12 months We have an opportunity for a hardworking and committed Housing Officer, who has sound knowledge of the local area, to join our team in Rochford, working alongside 5 other Housing Officers. You will be responsible for providing a high quality housing management service that meets the identified needs of customers and the wider community. This is a varied opportunity that will see you managing a range of situations and helping to build key relationships between Sanctuary Housing and our tenants. You will have excellent negotiating skills and a flexible approach to working, as you will be required to attend some evening meetings. You will also be expected to work in a professional manner to resolve problems and improve services. The role of Housing Officer will include: <ul><li>Responsible for a patch consisting of general needs, homes for older people and affordable housing properties</li><li>Effective management of anti-social behaviour cases </li><li>Liaising with colleagues in Property Services and Lettings to ensure the effective allocation of void properties</li><li>Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels</li><li>Managing complaints about service delivery</li><li>Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)</li><li>Delivering general advice on all aspects of tenancy to enable sustainability</li><li>Working with a range of external agencies to resolve a range of issues affecting tenant welfare including domestic abuse, anti-social behaviour, and safeguarding</li><li>Working closely with administrative colleagues to complete a range of tenancy management processes, which include tenancy conversions, permissions, mutual exchanges, successions, service charges and enforcement of tenancy breaches</li></ul>Skills and experiences: <ul><li>Proven experience of undertaking a similar role</li><li>Prior experience of delivering high quality tenancy services</li><li>Excellent skills in analysing and diagnosing problems and implementing solutions </li><li>Excellent communication and customer care skills</li><li>Proven experience of good practice resident involvement activities</li><li>Excellent understanding of written and spoken English</li><li>Working knowledge of relevant regulations and good practice</li><li>Travel is a requirement of the role, therefore a full valid driving licence is essential</li></ul>Why work for us? Sanctuary Housing is one of the UK's leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: <ul><li>25 days annual leave (pro rata)</li></ul><ul><li>A pension scheme with employer contributions from Sanctuary</li><li>Life Assurance</li><li>Employee Advice Service including counselling</li><li>Cycle to Work scheme</li><li>Voluntary health plans </li><li>Employee discounts </li><li>Wellbeing support and tools</li><li>Employee recognition scheme</li><li>Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues</li><li>£34,531 per annum</li></ul>View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 11 June 2025 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - <a href="mailto:housing.recruitment@sanctuary.co.uk" target="_blank">housing.recruitment@sanctuary.co.uk</a> We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - <a href="http://www.sanctuary.co.uk/join-our-team" target="_blank">www.sanctuary.co.uk/join-our-team</a> Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Housing Officer

Community Manager Department: Social Location: London Contract type: Fixed-Term (6-months) Full Time/Part time: Full Time Reporting into: Social Strategy Lead About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury's, Argos, , Mondelēz International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world's biggest festival of behavioural science and creativity, Nudgestock - now in its 12th year. The Role: The Community Management team are a key part of the Ogilvy social team and help to make brands truly matter on social channels. We are the eyes, ears, and voice for global giants - creative, hungry digital natives who live in the feed and cut through the chaos of social. Through craft, we spark the right conversations, connecting our clients with the right people, at the right time, in the right place. In this role, you'll be helping manage online communities, creating content and engaging with the audience directly on various social media platforms. You'll contribute ideas for social media strategies and stay up-to-date on trends to create relevant content - maybe even shooting it yourself. You'll also work with other teams to deliver comprehensive social media campaigns for clients. We're plugged into a 1,000-strong, fully integrated Ogilvy team, fuelled by a deep pool of shared knowledge and collaborative firepower. If that still sounds like somewhere you want to be, Key Responsibilities: Be the strategic social sleuth &amp; brand architect: Craft the strategic social blueprint from online and social community insights. Stay plugged into the zeitgeist by devouring trend reports and campaign insights to keep social fresh. Breathe social channels such as Facebook, Insta, Twitter, YouTube, TikTok &amp; beyond.Support building social and creative briefs and coordinate with interdisciplinary team to prepare well informed community management strategies around cultural moments. Be a social management tool expert: Expertly create and publish engaging content across all key social platforms. Command the insight toolkit (Sprinklr, Google Trends, etc.) to turn data into action. Manage and own the content publishing process; scheduling, coordination of complex content calendars, QC of live posts. Champion social media best practices, ensuring every execution is flawless. Nail the administrative essentials: reports, scheduling, competitor reviews, and workflow management. Be the voice of the brand on social : Forge powerful internal &amp; client relationships and get to the heart of client challenges and ensure seamless execution. Master the brand's voice, crafting compelling content that resonates with their online audience. Transform audiences into passionate social advocates and craft perfect reactive and proactive comments. Measurement and effectiveness: What's working and why? Understand different social media performance and metrics. Deliver social reports with precisely the insights clients need to drive smart business decisions. Be a data detective and uncover the stories hidden in social metrics and turn them into strategic gold. Grasp client objectives and the competitive arena to ensure social delivers real results. Collaborate with analysts and media planners to report on channel results - community specific data. Understand the benefits of a test &amp; learn strategy can create testing hypothesis. Be the gate keeper of brand safety: Cut through the chaos of social media and moderate complex comments in a very public forum. Live in the detail - one emoji can be the difference between the best comment you've ever read to a full blown crisis. Understand what flies on social for brands, what is over the mark and how to deal with it. BONUS: Bringing impactful ideas to life through content creation: Develop, produce, and distribute engaging, impactful content across various platforms (including social media posts and videos). Knowledge of latest viral and aesthetic trends on social is essential. This includes concepting and shooting quick-turnaround, phone-shot content that aligns with the brand's aesthetic and messaging. Proficiency in mobile content creation and editing software is essential. Requirements: <ul><li>Experience managing social media accounts and building online communities. </li></ul><ul><li>Experience creating, scheduling, publishing content to social channels and highly proficient using software like Sprinklr, Meta and TikTok Ads Manager Tools. </li></ul><ul><li>Experience concepting, filming and posting content to social media platforms is a bonus. </li></ul><ul><li>Detail-oriented with strong written and verbal communication skills. Organized, analytical and excellent time management skills with a proven ability to manage multiple projects in a fast-paced environment. </li></ul><ul><li>Willingness to take on new challenges and learn, constantly pushing the creative work to be best in class for social. </li></ul><ul><li>Natural and effective collaborator, working effectively and seamlessly amongst an integrated agency team and comfortable and confident liaising directly with clients. </li></ul><ul><li>A social media native, fluent in the digital landscape, inherent understanding of what works on social, blending left-brain analytical smarts with right-brain creative power. </li></ul><ul><li>Stays up to date with social media innovations and leverages them to create great work. </li></ul><ul><li>Proven experience developing impactful social content strategies across diverse sectors. </li></ul><ul><li>Ability to independently manage multiple priorities in a fast paced and deadline driven environment. </li></ul>How we help you Thrive: <ul><li>25 days annual leave + 1 Volunteer Day </li></ul><ul><li>Bupa Healthcare </li></ul><ul><li>Enhanced Maternity, Adoption and Shared Parental Leave </li></ul><ul><li>We have a Flexible Working Model with core working hours: 10am - 4pm </li></ul><ul><li>A 1.5:1 Matching Pension Structure </li></ul><ul><li>Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year </li></ul><ul><li>Season Ticket Loan and Cycle to Work Scheme </li><li>Life Assurance</li></ul>Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they're here, for them to want to stay with us, grow their career, and to feel they belong with us. We are an equal opportunity employer and we're committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible. We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments. If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.

Job title: Housing Officer (Leeds Housing Options) Hours: 37 Salary: C3 £31,067 - £32,654 Contract: Permanent Location: Kirkstall Brewery/Leeds housing Options Merrion House The Housing Officer (LHO) post will support the running of temporary accommodation projects. This will primarily be in relation to the new provision opening at Kirkstall Brewery. As a Housing Officer you'll provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Housing Officer, you will bring to the role: <ul> <li> Ability to community effectively and influence customers and deliver an efficient customer focused service </li> <li> Able to develop innovative solutions to varied and complex problems. </li> <li> Knowledge of current social Housing, and issues affecting the sector. </li> </ul>About the role The post will be to support the management of our temporary accommodation. This will primarily focus on the set up and support of a new provision at Kirkstall brewery for homeless families. The Housing Officer maintains excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Officer will need to display excellent communication, and resilience and have a passion for supporting customers and communities. The role is integral to our wider landlord service. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary and annual leave entitlement plus statutory holidays </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> flexible and hybrid working arrangements subject to service requirements </li> <li> a clear career pathway and continuing professional development opportunities </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Caroline Poskitt 0113 3789621 A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job Purpose: To provide quality housing management services to meet the needs of customers, making a positive contribution to the social and physical environment of the area managed. Customer focused and motivated to give the best possible service in the communities we serve. To deliver an efficient customer focused service, ensuring maximum performance levels and continuous improvements in all areas of housing management services. Principal Responsibilities: <ul> <li> To take ownership and responsibility for the social and physical environment of a defined geographical service area. </li> <li> To ensure that the estate environment is maintained to a high standard. </li> <li> To be responsible for the achievement of performance targets within a defined geographical area. </li> <li> To be responsible for maximising various income streams to the authority and our tenants, including housing and other benefits. </li> <li> To deal with issues of anti-social behaviour, nuisance and work with other agencies to help create safe and sustainable communities. </li> <li> To enforce tenancy conditions where appropriate. </li> <li> Supervise and manage staff as required </li> <li> Provide appropriate advice and support to customers. </li> <li> To ensure the Councils safeguarding procedures are followed where appropriate. </li> <li> To actively develop and promote tenant engagement and involvement through a variety of different approaches. </li> <li> To work with partner services, elected members and local communities to deliver and develop services and improvements in a defined area. </li> <li> To work within Council policies and procedures including data protection and financial regulations. </li> <li> To ensure the Council's health and safety policies and legal requirements are adhered to. </li> <li> To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice. </li> <li> To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of opportunity </li> <li> Promote and deliver the priorities, values and objectives of Leeds City Council at all times </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade </li> <li> Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills </li> <li> Improve own practice through observation, evaluation, discussion with colleagues and development programmes. </li> <li> To work collaboratively with colleagues, knowing when to seek help and advice. </li> <li> Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested. </li> <li> Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures. </li> </ul>The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate. Qualifications and Knowledge <ul> <li> Knowledge of the role of the Council Housing Service and its responsibilities in managing homes and communities. </li> <li> Knowledge of current housing issues, legislation, policies and local strategies and initiatives. </li> <li> Awareness of customer engagement opportunities, enabling customers to help design and evaluate services. </li> <li> A good understanding of equality issues in the day to day delivery of services. </li> <li> Knowledge of the Council's Allocations and Lettings procedures. </li> <li> Knowledge of effective income management practices. </li> <li> Knowledge of effective anti-social behaviour remedies and best practice. </li> <li> Awareness of how social and environmental conditions affect quality of life. </li> </ul>Specific Skills and Competencies <ul> <li> To be able to communicate effectively with customers, colleagues, elected members and all other partners </li> <li> Able to supervise and manage colleagues </li> <li> Able to use a wide range of communication tools appropriate to the customers preferred method. </li> <li> Able to show empathy, act tactfully and sympathetically with customers over a range of issues </li> <li> Able to manage competing demands and priorities to meet deadlines. </li> <li> Able to make objective decisions in the interests of achieving local priorities. </li> <li> Able to input, maintain and retrieve information accurately from a variety of sources. </li> <li> Able to objectively investigate and clearly report (in writing or verbally) on a range of issues. </li> <li> To work within budgets. </li> <li> Able to adapt behaviours to achieve positive outcomes </li> </ul>Experience <ul> <li> Experience of working with other agencies to achieve positive outcomes for customers. </li> <li> Experience of supervising colleagues </li> <li> Experience of taking and responding to a broad range of customer enquiries. </li> <li> Experience of playing a key role within a community. </li> <li> Experience of the working with the public. </li> <li> Experience of working to deadlines and adapting to competing priorities </li> <li> Experience of working in a busy customer focused team. </li> <li> Experience of working with a range of computer software packages including Microsoft Office </li> </ul> Behavioural and other Characteristics required <ul> <li> Committed to continuous improvement. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development </li> <li> Able to effectively promote and market the service. </li> <li> Able to demonstrate an understanding of and a belief in the Council's Community Hub Agenda </li> <li> Understand and embrace Leeds City Council Values and Behaviours and codes of conduct </li> <li> Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health &amp; Wellbeing, Inclusive Growth and Zero Carbon </li> <li> Able to understand and observe Leeds City Council policies and procedures. </li> <li> Carry out all duties having regard to an employee's responsibility under Health, Safety and Wellbeing </li> <li> Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality &amp; diversity of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person </li> <li> The Council has adopted a flexibility protocol and the role will be expected to work within these parameters. </li> </ul>

Job title: Housing Manager Salary: PO2 £38,626 - £41,511 Hours: 37 Full Time Contract: Permanent Location: Primary hub will be Kirkstall Brewery location &amp; LHO Merrion House This role will sit within Leeds Housing Options, managing temporary accommodation provisions. Specifically, this will be leading on management of the new temporary accommodation provision at Kirkstall Brewery but will also involve other services that are being procured as well as managing related staff and our Housing Support team. Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you As a Housing Manager, you will bring to the role: <ul> <li> Ability to community effectively and influence customers and stakeholders. </li> <li> Relevant degree level qualification or equivalent experience of managing in a Housing context. Is this mandatory </li> <li> Able to develop innovative solutions to varied and complex problems. </li> <li> Knowledge of current social Housing, and issues affecting the sector. </li> <li> Experience of developing effective working relationships with resident and ward members to achieve defined outcomes. </li> </ul>About the role The Housing Manager will lead a team overseeing the running of Council managed temporary accommodation sites. This will primarily be focussing on the new Kirkstall Brewery site so will involve managing support needs of residents, rent recovery and throughput into longer term accommodation. The role will also manage staff that will support the management of the site. In addition, the role will oversee management of the housing support team for the council so will have wider links across the city to area teams. They need to maintain the teams focus on delivering excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. The Housing Manager will need to display excellent communication, and resilience and have a passion for supporting staff customers and communities. As our next Housing Manager, you'll provide leadership to ensure that your teams deliver on the council's core values and improve the lives of residents of the Leeds City Council area. Help develop you team's skills and ensure they deliver on all key performance indicators. The role is integral to our wider landlord service. What we offer you We take pride in offering the best employee experience, with benefits including: <ul> <li> a competitive salary and annual leave entitlement plus statutory holidays </li> <li> membership of the West Yorkshire Pension Fund with generous employer contributions </li> <li> flexible and hybrid working arrangements subject to service requirements </li> <li> a clear career pathway and continuing professional development opportunities </li> <li> a range of staff benefits to help you boost your wellbeing and make your money go further </li> </ul>How to apply Please complete the online application form. Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application. If you have any queries or would like an informal chat about the role please contact Caroline Poskitt 0113 3789621 A Disclosure and Barring Service (DBS) check against the Children's or Adults' barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job Description Job purpose To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement. <ul> <li> To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons Housing </li> <li> To contribute toward management and delivery of partnership working on behalf of housing services citywide. </li> <li> To manage and develop staff to deliver key council priorities and continuously improve the offer to customers. </li> <li> To contribute towards development of positive working relationships with key stakeholders including: customers, elected members and other partner organisations. </li> <li> To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally. </li> <li> To manage and monitor budgets, risks and associated audit activities. </li> <li> To contribute to and deliver service improvement plans. </li> <li> To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement &amp; review. </li> <li> To contribute to, review and improve policies and strategies in line with current legislation and best practice. </li> <li> To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and partners. </li> <li> To display a high degree of self-motivation, commitment and time management. </li> <li> A commitment to initiate and drive culture change to deliver focussed and continuously improving services. </li> <li> To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible outcomes. </li> <li> To contribute towards corporate projects and initiatives. </li> <li> Flexible and adaptable to change to assist other services as required commensurate to grade. </li> <li> Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills. </li> <li> Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes. </li> <li> Work collaboratively with colleagues, knowing when to seek help and advice. </li> <li> Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested. </li> <li> Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person </li> <li> Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality &amp; diversity policies of Leeds City Council. </li> <li> Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures. </li> </ul>The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post. The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. Qualifications Degree level and Post Grade / Professional Membership or equivalent experience in managing in a housing context. Personal Specification Method of assessment will be through one or more of the following application form, test, interview, and certificate. Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements. Skills required <ul> <li> Able to work flexibly across different work locations and areas as appropriate. </li> <li> Able to communicate effectively with and influence customers and stakeholders </li> <li> Ability to lead, motivate and empower staff to achieve positive outcomes. </li> <li> Able to develop innovative solutions to varied and complex problems </li> <li> Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents. </li> <li> Ability to analyse and interpret complex information. </li> <li> Ability to write concise reports, deliver presentations and chair meetings. </li> <li> Able to use a range of IT systems, including Microsoft applications </li> <li> Ability to manage and delegate resources effectively. </li> <li> Ability to manage a variety of long term projects </li> <li> Ability to manage conflicting priorities and adapt to changing circumstances . </li> </ul>Knowledge required <ul> <li> Relevant degree level qualification or equivalent experience of managing in a housing context. </li> <li> Detailed understanding of the functions of a comprehensive housing management service. </li> <li> Comprehensive knowledge of Landlord's statutory responsibilities. </li> <li> Knowledge of current social housing and issues affecting the sector. </li> <li> Detailed knowledge of current housing legislation and policies. </li> <li> An understanding of key stakeholders, partners and third sector organisations. </li> </ul>Experience required <ul> <li> Recent experience of managing teams in a housing related context including motivation and staff development. </li> <li> Experience of managing varied and complex projects </li> <li> Experience of managing resources within defined budgets. </li> <li> Experience of developing effective working relationships with residents and members to achieve defined outcomes. </li> <li> Experience of using performance information to deliver excellent operational outcomes. </li> <li> Experience of challenging inappropriate behaviour. </li> </ul>Behavioural and other Characteristics required <ul> <li> Committed to continuous improvement. </li> <li> Able to understand and observe Leeds City Council equality and diversity policies. </li> <li> Carry out all duties having regard to an employee's responsibility under Health and Safety Policies. </li> <li> Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development </li> <li> Understand and embrace our values, behaviours and codes of conduct. </li> </ul>Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates. Knowledge required <ul> <li> Membership of a relevant professional body. </li> </ul>Experience required <ul> <li> Working with and consulting with trade unions. </li> <li> Experience of working within a political environment. </li> <li> Experience of managing competing priorities and adapting to changing circumstances </li> <li> Experience of undertaking complex service reviews. </li> </ul>

Housing Manager

About Us Job Title: Deputy Homelessness Prevention &amp; Solutions Manager Salary Grade: £44,773 - £54,254 per annum Permanent - Fulltime Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR The Prevention and Solutions Service in Wandsworth has expanded to meet the demand of homelessness which also reflects that Housing &amp; Homelessness are a key council priority. We are a Service that is committed to excellent Customer Care standards and meeting Legislative requirements. We are focused on early intervention to prevent homelessness, greater partnership working to provide tailored support as well as offering a wide range of housing options along with setting good practice and excellent Service standards. We are also enthusiastic and keen to invest in our staff through the delivery of extensive training and creative ways of learning for continuous development We are looking to employ a Prevention and Solutions Deputy Manager to effectively lead and manage a Team of Prevention and Solutions Officers to help support them to deliver tailored advice and support to clients who are homeless or about to be. You will support officers to prevent and relieve homelessness, as well as minimise the use of temporary accommodation for those who approach, whilst ensuring that the Council's statutory functions are carried out effectively in accordance with legislation, guidance and policy. To be successful in this role you will need to <ul><li>Demonstrate how to prevent and alleviate homelessness by a range of housing options toolkit and adherence to the Homelessness Legislation. </li><li>Lead and manage a Team successfully and undertake casework supervision</li><li>Deliver upon set key performance indicators and utilise reports and data Dashboards effectively for monitoring purposes. </li><li>Work collaboratively internally as well as externally with key partners and organisations</li><li>Demonstrate a strong commitment to customer focus and participate in a frontline Duty rota in a busy Housing Customer Centre</li><li>Handle corporate complaints and members enquiries and embed in lessons learnt</li><li>To accurately update and record information</li></ul>Essential Qualifications, Skills and Experience <ul><li>You will need to be aware of the reasons that people become homeless and have a good working knowledge of a range of housing prevention techniques and options.</li><li>Have an ability to interpret and explain complex legislation and guidance</li><li>Be able to work in a busy fast paced environment and be able to navigate others so that the demands of the service are adequately met. </li><li>You will need to possess excellent communication and interpersonal skills to work effectively with a wide range of people</li><li>You will need to have strong organisational skills and work well under pressure </li><li>You will need to have a vast experience of working with complex clients and understanding their needs as well as managing any risks</li><li>You will need to have strong IT literacy skills </li></ul>If you feel that you have the skills and experiences to conduct this role we would invite you to submit your application. Indicative Recruitment Timeline Closing Date: Sunday 08th June 2025 Shortlisting Date: W/C Monday 09th June 2025 Interview Date: W/C 23rd June 2025 We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Deputy Manager Homelessness Prevention and Solutions

Full Time / 37 Hours Per Week / Fixed Term 12 Months due to funding Play a key role in making a difference to some of the most vulnerable people in the city. Our work is extremely challenging, but also extremely rewarding, changing lives for the better by tackling homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives. Working on the front line, you'll assist with the provision of a high-quality service to support people through the pathway into and out of council funded temporary accommodation. You'll work with customers who are homeless, or threatened with homelessness, and local landlords who are looking for advice, either face-to-face, or over the telephone. You'll provide support to those who may be struggling with substance misuse, break down in relationships, job loss, mental or physical health problems, facing domestic abuse, those being evicted, those who can no longer afford to pay their rent, and much more. Putting the customer needs at the heart of everything you do, you'll be proactive, compassionate, and professional, to offer the best ongoing support to those in need. You'll promote positive working relationships key stakeholders including providers of council funded temporary accommodation, local landlords and agents, as well as partner organisations. You'll need to be resilient, with a high level of maturity and the ability to manage in a very busy environment. You'll be able to deal with potentially stressful situations in a calm manner. With excellent interpersonal and listening skills, you'll be able to empathise with clients, and build a strong and trusting relationship. Join us and you'll find yourself working a supportive team who are passionate, dedicated, and dynamic - working incredibly hard to ensure everyone has a place to call home. You'll have the opportunity to work from home for a significant part of the week, and otherwise be based either in the office or work across the city as required. We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying. This role is subject to an Enhanced DBS check. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. If you would like a chat about this post, please feel free to contact Shuaib Esmail via email <a href="mailto:shuaib.esmail@leicester.gov.uk" target="_blank">shuaib.esmail@leicester.gov.uk</a> Interviews / Assessments will take place week commencing 23rd of June

Homelessness Support Officer

Full time / 37 Hours Per Week / Permanent Are you an enthusiastic and resilient individual keen on providing an effective service to young people in the care of the Local Authority? Join us as a Residential Practitioner in one of our children's homes teams which play a key role in improving the lives of children and young people in Leicester. As a result of the planned expansion of our residential service, we are advertising for new posts as well as recruiting to current vacancies. We are currently recruiting for full time permanent Residential Practitioners who will provide care, guidance, and support to the young people with violent and challenging behaviours, disabilities and complex health care needs, and in appropriate cases, to work with their families or carers. We use Signs of Safety &amp; Success, the Secure Base and Lundy Model of Participation as frameworks of intervention to support sound social care practices and our work is underpinned by the principles of trauma informed practice. As an authority we are committed to addressing racial injustice both for the children and families we work with and across the workforce. We are committed to supporting your continual professional development and have a comprehensive training and development programme whatever the stage of your career. Working as a shift leader and key worker you will work in a team of 20 to 30 staff offering care, guidance and support to children and young people who are in the care of the Local Authority. You will be based in one of our children's homes, but you must be prepared to work in a range of locations within the community and across the service. In addition, you must be able to work to a shift rota (earlies, lates and weekends), 365 days per year, recognising that rotas may need to be altered to reflect the needs of the service, including undertaking sleeping in duties. What you'll be doing Day to day activities will include working with our looked after children and young people who may have low self-esteem or challenging behaviours. Considering the young people's cultural, racial, linguistic background, sexual orientation, religious persuasion, gender, disability, age and understanding. You will support their views and wishes, as well as those of their families and other people of importance to them. Working under the direction of the Team Manager and Assistant Managers, you will contribute to the day-to-day work of the home, by providing a safe and stimulating environment that offers care and structure that encourages appropriate social boundaries and is conducive to the total care of young people in which their emotional, social, spiritual, educational, leisure, health (including administering medication &amp; personal care) and physical needs are met. You will use your experience of recording observations, writing letters and reports on a variety of subjects being organised to suit a varied workload. Putting into practice your knowledge of legislation, e.g. Children Act 1989, Care Standards Act 2000, Children's Homes Regulations and Quality Standards 2015, safeguarding policies &amp; procedure as well as your knowledge of child development to ensure best practice and outcomes for all those who use our service. What you'll need As the ideal candidate you'll be expected to demonstrate previous experience in a residential setting with users with low self-esteem and/or challenging behaviours. An understanding of child development and providing practical care of young people is essential in this role. To succeed in this role, you must be flexible to ensure that the provision a of high-quality service that takes into account the diverse needs of young people &amp; staff. The role requires to use LCC IT systems therefore you must possess basic IT skills to include knowledge of using a variety of software packages including work processing, spread sheets and databases. You must possess a Level 3 Diploma for Residential Childcare, Level 3 Diploma for Children and Young People's Workforce (Social Care Pathway) or equivalent qualification or Social Work qualification (DIPSW, CQSW, CSS or equivalent). Under the Equality Act 2010, you must be aged 21 and over and upon being offered a post, we undertake an enhanced DBS check, qualifications and reference checks. Please note that Leicester City Council is unable to offer candidates from abroad sponsorship. So, if you are seeking this, we will not be able to progress your application. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact Mike Evans on 0116 454 4501.

Residential Practitioner

Why Atrato? Atrato Group is a rapidly growing asset manager based in London, with huge potential for you to develop your experience and progress your career. We have built a market leading investment and advisory platform, offering investors access to differentiated, compelling asset backed investment opportunities. We strive to make Atrato a great place to work and to deliver best in class service to our clients and partners. We have a 'one team,' friendly corporate culture with open communication and genuine teamwork. We aim to be entrepreneurial and dynamic in our approach whilst being disciplined and thorough in our decision making. We focus on creativity, optimism and original thinking and aim to develop, challenge and inspire others to make a positive impact.] Why are we hiring? The Atrato Group has been appointed as the Investment Adviser to a private UK real estate fund set up to invest in homes for the homeless. The Fund has suffered tenant, property and governance issues and Atrato have been appointed to stabilise the portfolio. The Fund owns 900+ properties with c. 6,000 lettable bed spaces. As newly appointed Investment Adviser to the Fund, Atrato's priority will be to identify the issues facing the Fund and work with to resolve the issues. It will be the responsibility of the Property Manager to manage the Fund's property portfolio dealing with its tenants and external property managers. The Fund aims to lease its properties on a variety of lease terms and as such the funds oversight and operation of its properties will depend on the occupier. The Fund has numerous historic issues and the candidate will need experience of gaining vacant possession and overseeing capital works projects. The Property Manager will be responsible for owning the relationships with external property managers, managing them within the confines of their KPIs, and responsible for reporting property management including property valuation inspections and the Fund's insurance policy. Core skills &amp; experience What must you have to be considered? <ul><li>Managing, or assisting in the management of, large residential portfolios (upwards of 100 properties)</li><li>Residential property disputes - evicting problem tenants, forfeiting/surrendering properties, reclaiming possession of properties, winding up tenants</li><li>Getting vacant possession of residential properties and experience of contentious evictions</li><li>Creating trackers and budgets and reporting to senior stakeholders</li><li>Implementing and working with brokers to manage portfolio insurance policies</li><li>Good at managing time and organising extensive inspection programmes</li><li>Willingness to work on a broad range of property matters, working as a team to problem solve a large portfolio</li><li>Ideally having previously worked at a large, recognised UK property firm and/or social housing experience</li><li>IT Literate, with an in-depth knowledge of full Microsoft office suite of programmes. Ability to manage and manipulate large amounts of data in excel and apply critical and strategic thinking to present information</li><li>Commercial mindset and experience</li><li>Competent technician and comfortable working with minimal supervision</li><li>Excellent written, verbal and interpersonal skills, the ability to build relationships is key</li><li>A confident, professional and pragmatic approach to all duties with clear communication skills and the ability to negotiate</li><li>Ability to think strategically and use insight to make logical recommendations</li><li>Ability to work in a team, values diversity.</li><li>Positive/flexible attitude and a willingness to learn</li><li>Initiative - use judgement and reasoning in order to propose solutions to problems</li><li>A quick thinker who can adapt to changing work demands with ability to stay clam under pressure</li><li>Ability to work on multiple projects at the same time and to deadlines</li><li>Attention to detail</li><li>An up-to-date knowledge of the commercial property market and the wider political sphere of influence, seeks out opportunities to learn.</li></ul>Additional skills &amp; experience What make a candidate stand out? <ul><li>Residential property management experience</li><li>Managing /inputting into portfolio insurance portfolios</li><li>Social housing experience</li><li>Any experience in the UK private fund space</li><li>Any experience of litigation within the UK investment space</li><li>Interaction with the FCA</li></ul>Remuneration &amp; Benefits <ul><li>Competitive salary</li><li>Up to 25% bonus potential</li><li>Private Medical Insurance</li><li>28 days holiday, plus Bank Holidays</li><li>Pension contributions up to 10% employee 8% employer</li><li>4 x salary Life Insurance</li><li>Electric car salary sacrifice scheme</li><li>Cycle salary sacrifice scheme</li></ul>

Property Manager, Social Housing

The role Supported Housing Assistant £27,441 To be part of a small and highly experienced team providing a high quality housing management service to supported housing customers in Metropolitan Thames Valley owned/managed properties in Central and North London, Monday- Friday 0900-1730. Our team is growing due to winning a number of new Care &amp; Support contracts. For the right candidates this role will equip you with a wide range of skills and knowledge to help launch a career in housing. The role is varied and tasks will include health &amp; safety checks, void inspections, tenancy sign-ups, and regular face-to-face contact with a range of customers. There is a mix of office-based tasks and scheme visits, with some opportunities to work from home. We work in partnership with other teams across MTVH, as well as external organisations providing support. You will be provided with a range of training to help you grow your knowledge and professional skills, with access to support and mentoring to put you on the path to a fulfilling career in housing. What you'll need to succeed<ul><li>Previous experience of working with adults with support needs is essential, combined with a passion for making a real difference to the lives of vulnerable people.</li></ul><ul><li>You'll need good IT skills, including Microsoft Office, to help you manage your workload and make full use of our comprehensive range of resources.</li></ul><ul><li>An ability to provide advice and practical assistance to customers in order to sustain their tenancies, including rent arrears, budgeting, utilities, personal and home safety and access to appropriate services.</li></ul>At MTVH we care about what we do and dare to think differently in our approach, we are therefore seeking individuals with drive and ambition to deliver excellent service. To meet our commitment to providing safe, high quality services to our customers we will complete an enhanced DBS check, once an offer of employment is made. A new check will be completed every three years. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

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