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Job Description About the role We have an exciting opportunity for two Leasehold Officers to join our team on a permanent, full-time contract, based in Euston Road, London. The successful applicants will be required to deliver a responsive, and pro-active customer-focused service to homeowners, within defined policies and procedures and in accordance with the terms of contracts and performance standards agreed by Guinness. You will work closely with the wider Customer Services directorate to ensure all processes, policies, and procedures are developed and shaped for homeowner customers and build high levels of customer satisfaction. You will be responsible for reviewing and issuing regulatory notices for Section20 and overseeing the Fire Risk Assessment compliance within your designated region as well as permissions for alterations and adaptations. We operate a hybrid working model with a 3-day office-based requirement at our office in Euston Road and two days from home. What we're looking for We are a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it's essential you have great customer service skills and a willingness to go the extra mile to get the job done. You'll also be able to demonstrate: <ul> <li>Proven customer service experience.</li> <li>Proven ability to manage a varied workload, meeting performance targets.</li> <li>Ability to develop processes and systems according to changing needs.</li> <li>Focused on positive outcomes for the customer.</li> <li>Experience of working in a high-performance customer-centric team delivering high levels of customer satisfaction.</li> <li>Excellent organisational and team working skills - ability to prioritise tasks and juggle changing priorities.</li> <li>Excellent oral and written communications.</li> <li>Good knowledge of Microsoft Office.</li> <li>Demonstrable commitment to continuous professional development.</li> <li>Committed to service development in response to customer needs.</li></ul>If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile. REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Leasehold Officer

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now recruiting for a Resident Liaison Officer within out Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services. As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days. You will ensure residents are aware of the works processes and communicate updates or changes accordingly. In addition, you will provide a high standard of customer care and aftercare - ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams. This role will require travel across Northeast London and Essex, as such you will need a driver's license and your own vehicle to be considered. Qualifications As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication. Strong organisational and time management skills are essential. You'll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage. While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative. If you're someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you. This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders. Additional Information If you are a Resident Liaison Officer or Customer Service Professional seeking a dynamic and diverse work environment, we're offering: <ul><li>Competitive salary and benefits package</li><li>Opportunities for career progression aligned with the company's growth</li><li>Immediate interview for qualified candidates</li></ul>All your information will be kept confidential according to EEO guidelines.

Resident Liaison Officer

About the role Estates Coordinator Working hours Full time 37 hours per week (flexible working arrangements including part time will be considered) Permanent Salary up to £33,600 per year (depending on experience) Location Pity Me, Durham / Hybrid working About the role We have an opportunity to join the Estates team as our Estates Coordinator, a key support role to ensure smooth and efficient estate operations. You'll join an experienced team who will support your transition into the role. Daily, you'll monitor the estates workbasket ensuring tasks are appropriately assigned to the correct team member. This includes monitoring case progress to ensure tasks are completed. You'll act as a point of contact for property-related queries and support project work to ensure effective operational delivery. Your accuracy and attention to detail are key as you will maintain accurate property records, raise purchase orders, invoices and process payments within agreed timescales. The successful candidate will also support project activities to ensure smooth operational and financial processes within the Estates function. About you If you have administration experience, ideally within property, legal, or finance industry then we want to hear from you. This is a fast-paced team which means we're looking for someone familiar with managing multiple tasks whilst meeting deadlines. You'll be a problem solver with experience managing stakeholders as you'll support internal teams and external stakeholders. You'll have knowledge of rent collection, invoice processing, and financial record-keeping. An understanding of land and property legislation and estate management principles is valuable within this role too. Governance is essential as you'll ensure records are maintained in line with company policies. It would be useful to have experience working with Geographical Information Systems (GIS) or digital property records and have a knowledge of land ownership, lease agreements, and compensation processes. However, we can provide the successful candidate with training to support their knowledge on these areas. Here at Northumbrian Water/Essex &amp; Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work. Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity. We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation. Please note this role will require a DBS to be completed prior to employment NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties. About us Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we're committed to having a diverse community represented across our business. We're aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply NWG at a glance: Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it. Our benefits We're a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our 'Tap Into' benefits include: <ul> <li>Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year's Eve. There's also the option to buy or sell holidays.</li> <li>Company pension scheme, where we'll double match your contributions up to an employer contribution of 11%.</li> <li>Free access to local attractions.</li> <li>A fantastic discount scheme, with savings on days out, shopping, travel and more.</li> <li>Award winning 'Living Well' wellbeing support, including access to a digital GP service for you and your family members.</li> <li>Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.</li> <li>Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.</li> <li>Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we'll even pay for any relevant professional body subscription.</li></ul>This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you'll be required to undergo a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked. About us NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex &amp; Suffolk Water. We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do. Our values Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision. Our values are: Results Driven We take responsibility for achieving excellent business results. Ethical We are open and honest and meet our commitments with a responsible approach to the environment and our communities. Customer Focused We aim to exceed the expectations of our internal and external customers. Innovative We continuously strive for innovative and better ways to deliver our business. One Team We work together consistently, promoting co-operation, to achieve our corporate objectives. Our gallery Previous Next Colleague benefits We're the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of. To find out more about our benefits, see our benefits booklet attached to this advert. Eyecare Discounted Medicals Employee Assistance Programme Cycle2work Buying &amp; selling annual leave Long service awards Salary sacrifice car scheme Computer Loans Award winning wellbeing site NWG savings scheme Company pension scheme Pre-retirement workshops Life assurance Christmas savings club Discounts &amp; cashback offers Qualification loan

Estates Coordinator

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Janson and Gurney Road. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls.</li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care </li> <li>Able to take responsibility for a scheme, the residents who live there and the service provided to them.</li> <li>Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety</li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples. Closing Date: 16th July 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

The Vacancy Service Manager Supported Housing and Employment Support 30 hours per week Permanent/part-time £39,364.58 pa FTE, which equates to £33,741.07 for 30 hpw Our Community Support Services work with people with housing, employment and support needs to promote independent living skills, employment and to bring about lifestyle changes and enhance their lives. Following a restructure, an exciting newly created opportunity has arisen for a Service Manager in our Community Support Services, overseeing Supported Housing Officers and Employment Advisors. What You'll Do You will work closely with partners to manage leases, management agreements and occupancy agreements, working with these organisations to ensure compliance to the agreements and regulatory requirements. You will also manage our Employment contract ensuing contractual requirements are met and outcomes achieved. Lead and manage an enthusiastic small team of staff, through effective coaching, 1-2-1's, staff meetings and reflective practice sessions. What we can offer <ul> <li>Employee discount scheme (retail, leisure, gym membership and fitness equipment)</li> <li>Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)</li> <li>Employee Assistance Programme</li> <li>Cycle to work scheme (salary sacrifice)</li> <li>One day off a year to volunteer for a charity of your choice</li> <li>30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service</li> <li>Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)</li> <li>Company sick pay</li> <li>58p per mile business mileage allowance</li> <li>Refer a friend scheme (£250)</li> <li>Contributory pension scheme, which both you and CHS contribute to</li> <li>Enhanced maternity and paternity leave</li> <li>Flexible Working Policy</li> <li>Full induction</li> <li>Comprehensive free training and development opportunities with paid time off</li> <li>Free DBS (for relevant posts)</li></ul>Free onsite/nearby parking Candidates will be required to complete online assessments as part of the recruitment process Applicants will be subject to a Basic Disclosure and Barring Service (DBS) check as part of the recruitment process. Closing Date: Midnight Sunday 20 July 2025 Interview Date: Tuesday 29 July 2025 If you need any further information, please contact Julie Chivers, Community Support Manager on 07522 230031 About Us Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services. Our Purpose We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support. The Benefits Flexible working Pension contributions Cycle to work scheme Employee Assistance Programme State of the art IT equipment Volunteer days Vision &amp; Values 'CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.' Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>Our Values are: <ul> <li>Caring</li> <li>Openness</li> <li>Trust</li></ul>The way we work - 'the CHS way' <ul> <li>Flexible</li> <li>Creative</li> <li>Respectful</li> <li>Working in partnership</li> <li>Focused on the social objective</li></ul>Benefits Employee discount scheme Holiday purchase scheme Company sick pay Comprehensive free training &amp; development Doctor Care Anywhere Contributory pension scheme Business mileage allowance Employee Assistance Programme

Service Manager Supported Housing and Employment Support

Neighbourhood Coordinator Chichester Up to £25,000 Permanent Hyde is looking to recruit a Neighbourhood Coordinator. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. As a Neighbourhood Coordinator at Hyde you will be working within the Specialist Housing team to assist with the coordination and scheduling of site visits, including property inspections, safety checks, and resident engagement activities. Responsibilities <ul><li>Coordinate and schedule site visits for Neighbourhood and Specialist Housing functions</li><li>Work with Officers and Managers to ensure resources are allocated efficiently</li><li>Plan logical routes to reduce travel time between appointments</li><li>Maintain and update a comprehensive schedule of visits and appointments</li><li>Liaise with residents to arrange and rearrange visits</li><li>Keep accurate records of site visits, inspections, complaints, and resolutions</li></ul>Skills and Experience Required <ul><li>Previous experience in administration or scheduling</li><li>Proficient in MS Office, including Word, Excel, and PowerPoint</li><li>Excellent organisational skills and attention to detail</li><li>Ability to manage changing priorities and meet deadlines</li><li>Strong communication skills with the ability to work with a range of stakeholders</li><li>A team-oriented approach</li></ul>Benefits <ul><li>A fantastic pension</li><li>Life assurance</li><li>Great holidays</li><li>An award-winning flexible benefits package</li><li>Volunteering days</li></ul>At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Coordinator

Role Profile What's the role? You will: <ul><li>Manage a caseload of welfare calls/support calls/visits to those customers receiving a bronze/silver/gold level of service. Ensure customers are provided services &amp; offered support that enables them to maintain independent lives within their own homes in a sheltered environment.</li><li>Carry out an in-depth needs assessment and complete annual reviews with all customers to ensure support levels are appropriate to meet their needs.</li><li>To participate in the selection and verification process for new customers entering the service, ensuring appropriate, hands-on, pre-tenancy work is undertaken to complete an assessment of relevant needs and ensure maximisation of the service.</li><li>Work collaboratively with all other teams within Homes in Sedgemoor to provide a holistic approach.</li><li>Work closely across teams to support our customers to increase their independence, health &amp; wellbeing.</li><li>Work to deliver a range of activities specified in the initial support assessment. Which can include, but is not limited to, supporting tenants with; hobbies, befriending services, accessing cultural activities, paid work and volunteering, training and educational activities, shopping, and gardening.</li><li>Actively encourage individuals to achieve their goals, provide emotional support to them by actively listening to how they feel and promote a positive outcome-based approach.</li><li>Deliver a range of proactive services that respond to the needs and aspirations of customers. Services include intensive housing support, sheltered housing management and low-level housing management issues.</li><li>Provide individuals with advice and support on how to maintain their personal safety and security, raise awareness about potential forms of abuse and how to balance risk with an active and meaningful life within current safeguarding, health &amp; safety and risk assessment requirements.</li><li>Understand what matters to residents by having the right conversation &amp; identifying the right problem to solve.</li><li>Build and maintain positive links with voluntary and neighbourhood groups to promote social inclusion, tackle loneliness and increase customer involvement.</li><li>Access appropriate funding and work in partnership with others, to support the delivery of a variety of activities &amp; social events.</li><li>Ensure we have accurate and up-to-date customer information on our systems.</li></ul>What do I need to be successful? <ul><li>A current driving licence</li><li>A desire to support vulnerable people</li><li>Well-developed IT, communication, and interpersonal skills. </li><li>The ability to work professionally and collaboratively with other teams across the organisation to achieve great outcomes for our customers.</li><li>A high degree of problem-solving skills.</li><li>The ability to apply your skills to motivate, support, influence and organise work to deliver high quality services.</li><li>Represent the service and the wider organisation.</li><li>Support the team and customers to facilitate staff rotation as necessary.</li><li>The ability to network and develop strong partnership working across the geographical area in which the service is delivered.</li><li>The ability to research and access funding opportunities</li></ul>How will I evidence my success? I will ... <ul><li>Display and demonstrate behaviours that reflect our corporate values and put customers first.</li><li>Contribute and be proactive at 121s, team meetings and performance &amp; development reviews.</li><li>Successfully meet agreed key performance indicators</li><li>Maximise funding opportunities.</li><li>Develop positive and productive working relationships both internally and externally with relevant colleagues and other stakeholders and partners.</li><li>Identify and support the management of risk and health and safety associated with my service area.</li><li>Ensure that our policies and procedures are implemented consistently and ensure performance information is accurately recorded.</li></ul>

Independent Living Advisor - Interim

Job description Permanent, Full Time Bristol City Council's Housing Options Service has two new vacancies available for Homelessness Assistants to work alongside Housing Advisors within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless, or at risk of homelessness; to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. You will support the team in ensuring that households are provided with a swift and effective service and, under the supervision of Team Leaders, will be required to carry out key tasks for clients to ensure that their housing difficulties are resolved at the earliest point of contact. You will also be responsible for undertaking general administration duties to support the team. You will need to have a flexible and methodical approach to your work so that key tasks are prioritised and a willingness and ability to work under pressure in a high-pressure environment. Excellent communications will be required with a commitment to providing a high level of customer service to achieve positive outcomes for clients that are in housing need. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. We aim to interview candidates that are shortlisted mid July 2025. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Homelessness Assistant

Job description Full Time, Permanent positions available Bristol City Council's Housing Options Service has several vacancies available for Housing Advisors to work within the Homelessness Prevention Team. The team are specialists in working with families and single people who are homeless or at risk of homelessness, to ensure early intervention, prevention, and to assist households in finding solutions to their housing problems. Key responsibilities:<ul> <li>Work face to face with citizens to identify issues and steps to prevent homelessness.</li> <li>Liaise with a wide range of statutory and voluntary agencies, maintaining regular communication with their representatives.</li> <li>Promote and provide authoritative advice and assistance on homelessness prevention and a range of housing solutions.</li> <li>Advise landlords and tenants regarding their statutory rights.</li> </ul>Skills and requirements:<ul> <li>Excellent communication skills, including negotiation and mediation.</li> <li>Knowledge and understanding of relevant legislation.</li> <li>Problem-solving abilities and strong written communication skills.</li> <li>Ability to present information in a clear, legible, and logical manner.</li> <li>Strong conciliation skills to facilitate understanding between groups with potentially conflicting objectives.</li> </ul>Some of these posts may involve working in specialist areas, which will be discussed further at the interview stage. If you haven't already done so, find out more about our service and the role, including a day in the life profile, on our recruitment site. Please note that this role is subject to an Enhanced DBS Check Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Julie Matthews <a href="mailto:julie.matthews@bristol.gov.uk" target="_blank">julie.matthews@bristol.gov.uk</a> At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Housing Advisor

The job itself We have an exciting opportunity to join the Housing Services team in delivering front line services to the public, in particular advice and assistance in respect of homeless approaches, the role is based within the West area team. The work is challenging and varied, the post holder will be responsible for taking the lead with requests for assistance made under the provisions of the homeless persons legislation and providing housing options advise and guidance. This will include working across internal departments and with multi agencies to fully assess the circumstances of applicants. The successful applicant must have a sound knowledge of housing legislation and policy and have experience in Housing/homelessness. The successful candidate must hold a valid driving license and must have access to a vehicle as they will spend time out of the office. The role offers blended working opportunities with time based in the office, at home and out on site.

Housing Management Officer - Homeless Prevention

The job itself We have an exciting opportunity to join the Housing Services team in delivering front line services to the public, in particular advice and assistance in respect of homeless approaches, the role is based within the West Area team. The work is challenging and varied, the post holder will be responsible for taking the lead with requests for assistance made under the provisions of the homeless persons legislation and providing housing options advise and guidance. This will include working across internal departments and with multi agencies to fully assess the circumstances of applicants. The successful applicant must have a sound knowledge of housing legislation and policy and have experience in Housing/homelessness. The successful candidate must hold a valid driving license and must have access to a vehicle as they will spend time out of the office. The role offers blended working opportunities with time based in the office, at home and out on site.

Housing Management Officer - homelessness

Job summary We are looking for an enthusiastic and highly motivated Care Coordinator (Nurse/ Social worker or Occupational Therapist) to join our service.You will be based within a multi-disciplinary Community Mental Health Team and will hold an allocated caseload of service users with mental illness and complex social care needs. This is a rare opportunity to come andwork with the START Team. We would like to meet candidates who have some experience and passion for working with this population.You would be working in a highly-motivated community multi-disciplinary team. There will be opportunities and support for continuing professional development and to actively participate in quality innovations, research and audit. Main duties of the job Your role will be to undertake assessments, CPA Care Co-ordination whilst providing on-going risk /assessment, planning, co-ordination and evaluation of care. You will have expertise in crisis and risk management, together with good communication skills. You will have a passion for working with excluded populations with multiple disadvantage using a relational model which prioritises engagement and pre-treatment. You will be skilled at working with and supporting our third sector colleagues. About us About the team: The START Team work across Lambeth and Southwark and Croydon with rough sleepers who are experiencing severe and enduring mental illness.Many of our service users also present with other complex needs such as substance abuse, social exclusion and immigration issues. About the location: We are based at 190 Kennington Lane near Kennington and Vauxhall tube stations. We also have an office at Jeanette Wallace House in Central Croydon near the overground. Job description Job responsibilities Clinical: Mental Health Practitioner role <ul> <li>To assess, plan, monitor and evaluate care of a designated caseload of homeless service users who have complex care needs.</li> <li>To act as the Care Co-ordinator under the Care Programme Approach.</li> <li>To ensure that the Trusts other statutory responsibilities and policies and procedures are carried out in relation to individuals, their families and carers.</li> <li>To use assertive outreach skills to engage people who are hard to reach</li> <li>To ensure that the Trusts other statutory responsibilities and policies and proceduresare carried out in relation to individuals, their families and carers.</li> <li>To use assertive outreach skills to engage people who are hard to reach</li> </ul>Job description Job responsibilities Clinical: Mental Health Practitioner role <ul> <li>To assess, plan, monitor and evaluate care of a designated caseload of homeless service users who have complex care needs.</li> <li>To act as the Care Co-ordinator under the Care Programme Approach.</li> <li>To ensure that the Trusts other statutory responsibilities and policies and procedures are carried out in relation to individuals, their families and carers.</li> <li>To use assertive outreach skills to engage people who are hard to reach</li> <li>To ensure that the Trusts other statutory responsibilities and policies and proceduresare carried out in relation to individuals, their families and carers.</li> <li>To use assertive outreach skills to engage people who are hard to reach</li> </ul>Person Specification Experience Essential <ul> <li>oAt least 1 years' experience working in a mental health or homelessness setting</li> </ul> Knowledge Essential <ul> <li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li> <li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li> <li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts). A &amp; I</li> <li>Applied knowledge of the principles of risk assessment and risk management</li> </ul> Skills and ablities Essential <ul> <li>oAbility to use information technology systems to input and access data, use word processing systems and Email</li> <li>oAbility to communicate effectively verbally and in writing</li> </ul> Qualifications Essential <ul> <li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li> </ul>Person Specification Experience Essential <ul> <li>oAt least 1 years' experience working in a mental health or homelessness setting</li> </ul> Knowledge Essential <ul> <li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li> <li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li> <li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts). A &amp; I</li> <li>Applied knowledge of the principles of risk assessment and risk management</li> </ul> Skills and ablities Essential <ul> <li>oAbility to use information technology systems to input and access data, use word processing systems and Email</li> <li>oAbility to communicate effectively verbally and in writing</li> </ul> Qualifications Essential <ul> <li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li> </ul>Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . UK Registration Applicants must have current UK professional registration. For further information please see Employer details Employer name South London and Maudsley NHS Foundation Trust Address 190 Kennington Lane, SE11 5DL London SE11 5DL Employer's website

Care Co-ordinator - Homeless Mental Health

We are looking for a Senior Administrator to join our team in the Chingford area (E4). Working hours: Monday to Friday, 8:00am-5:00pm Your new role We're looking for committed and motivated person to provide administration support to one of our teams. Joining our team as a Senior Administrator, you will be carrying out varied administration duties including: <ul> <li>Oversee and manage the administration of the repairs and maintenance service</li> <li>Approve and code completed jobs using NHF/Bespoke SOR</li> <li>Act as the main point of contact for tenants and contractors regarding repair issues</li> <li>Ensure repairs are logged, tracked, and completed within agreed timescales</li> <li>Work closely with the repairs and maintenance team to schedule and coordinate works.</li> <li>Process invoices, purchase orders, and financial records accurately</li> <li>Analyse and produce reports</li> <li>Handle complaints and queries efficiently, ensuring excellent customer service</li> <li>Support team members with complex repairs cases and provide guidance on best practices</li></ul>About You: <ul> <li>Proven experience in a similar role within the housing sector</li> <li>Strong knowledge of repairs and maintenance processes</li> <li>Knowledge of NHF/bespoke Schedule of Rates</li> <li>Experience in approving and coding</li> <li>Intermediate Excel skills</li> <li>Excellent organisational and time-management skills</li> <li>Ability to manage a high workload and meet deadlines</li> <li>Strong communication skills, both written and verbal</li> <li>A customer-focused approach with the ability to handle challenging situations.</li></ul>In return for your hard work as Administrator, you will be offered: <ul> <li>Full-time position and competitive salary</li> <li>Immediate start</li> <li>Pension Scheme</li> <li>20 days holiday + 8 bank holidays</li> <li>Cash back for medical, optical and dental expenses</li> <li>Virtual GP appointments</li> <li>Digital Physiotherapy</li> <li>Skin checks</li> <li>Discounts on gyms, cinema tickets, travel and holidays, and shopping</li></ul>MNM Property Service is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.

Senior Repairs Administrator - Social Housing

Join Our Team as a Housing Support Worker! Do you enjoy supporting vulnerable adults to gain independence and rebuild their lives in secure housing? As a Housing Support Worker, you'll support adults across Leeds with complex needs, such as homelessness or safeguarding concerns, helping them move towards independent living. You'll manage a caseload, provide tailored support, help clients maintain tenancies, and work closely with other agencies to ensure they have the tools they need to succeed. What you'll bring: • Experience of supporting vulnerable adults in housing or community settings • Strong interpersonal and communication skills • Ability to work independently and manage a caseload • A valid UK driving licence and access to a vehicle to use for work purposes What you'll be doing: • Delivering personalised housing-related support to adults with complex needs • Helping clients maintain tenancies, manage finances, and access essential services • Coordinating move-ins, property checks, and multi-agency collaboration Why Join Us? We understand that when people feel supported and valued, they can achieve great things - and we want you to be part of that. Here's what you'll enjoy as part of our team: <ul><li>Flexible working options to help you balance work and life in a way that suits you.</li><li>Hybrid working - enjoy the best of both worlds!</li><li>25 days annual leave plus bank holidays, increasing to 30 days with service - because your time off matters.</li><li>A wealth of learning and career development opportunities, with paid and tailored training to support your growth.</li><li>Free, confidential Employee Assistance Programme 24/7, including access to counselling and GP services - your wellbeing is a priority.</li><li>Employer contributory pension scheme to help secure your future.</li><li>Great maternity, paternity and adoption benefits to support you and your family.</li><li>Exclusive care workers discounts to make life a little easier.</li><li>Access to a range of Employee Networks including People of Colour, LGBT+, Mental Health and Accessibility - we embrace and celebrate diversity.</li><li>A variety of health and wellbeing initiatives to keep you feeling your best.</li><li>Cycle to Work Scheme to help you stay active and reduce your carbon footprint.</li><li>Access to a Corporate Health Plan to support your physical and mental health.</li></ul>We embrace diversity and are committed to creating an inclusive, anti-racist environment where everyone can thrive by being their true self. Join us in driving this important agenda forward and help shape a workplace where all voices are valued! If you're ready to use your skills to help others succeed, we'd love to hear from you. For an informal chat about the role please contact Andy Lanfear, Service Manager via <a href="mailto:Paul.AndrewLanfear@inspirenorth.co.uk" target="_blank">Paul.AndrewLanfear@inspirenorth.co.uk</a> or 07936948604. Recruitment is taking place on a rolling basis, and we may close the application process at any time once we have received a sufficient number of strong applications, so don't delay! The closing date for applications is: Monday 14 July 2025. Good Luck! Interviews will take place on: Thursday 24 July 2025. Apply here: <a href="https://inspirenorth.current-vacancies.com/Jobs/Advert/3886334?cid=1819" target="_blank">https://inspirenorth.current-vacancies.com/Jobs/Advert/3886334?cid=1819</a> The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.

Housing Support Worker (E7827) - Inspire North

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond. We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'. We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers. The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. Our Values We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special. As a Trust we are happy to talk flexible working. Job overview We are looking for an enthusiastic and highly motivated Care Coordinator (Nurse/ Social worker or Occupational Therapist) to join our service. You will be based within a multi-disciplinary Community Mental Health Team and will hold an allocated caseload of service users with mental illness and complex social care needs. This is a rare opportunity to come and work with the START Team. We would like to meet candidates who have some experience and passion for working with this population. You would be working in a highly-motivated community multi-disciplinary team. There will be opportunities and support for continuing professional development and to actively participate in quality innovations, research and audit. Main duties of the job Your role will be to undertake assessments, CPA Care Co-ordination whilst providing on-going risk /assessment, planning, co-ordination and evaluation of care. You will have expertise in crisis and risk management, together with good communication skills. You will have a passion for working with excluded populations with multiple disadvantage using a relational model which prioritises engagement and pre-treatment. You will be skilled at working with and supporting our third sector colleagues. Working for our organisation About the team: The START Team work across Lambeth and Southwark and Croydon with rough sleepers who are experiencing severe and enduring mental illness. Many of our service users also present with other complex needs such as substance abuse, social exclusion and immigration issues. About the location: We are based at 190 Kennington Lane near Kennington and Vauxhall tube stations. We also have an office at Jeanette Wallace House in Central Croydon near the overground. Detailed job description and main responsibilities Clinical: Mental Health Practitioner role <ul><li>To assess, plan, monitor and evaluate care of a designated caseload of homeless service users who have complex care needs.</li><li>To act as the Care Co-ordinator under the Care Programme Approach.</li><li>To ensure that the Trusts other statutory responsibilities and policies and procedures are carried out in relation to individuals, their families and carers.</li><li> To use assertive outreach skills to engage people who are hard to reach</li><li>To ensure that the Trusts other statutory responsibilities and policies and procedures are carried out in relation to individuals, their families and carers.</li><li>To use assertive outreach skills to engage people who are hard to reach</li></ul>Person specification Experience Essential criteria <ul><li>At least 1 years' experience working in a mental health or homelessness setting</li></ul>Knowledge Essential criteria <ul><li>Knowledge of the principles of equal opportunities and anti-discriminatory practice in assessment and the provision of service</li><li>Knowledge of the principles of assertive outreach and of the issues relating to homelessness</li><li>Current and up to date knowledge of relevant legislation including working knowledge of the principles of CPA (Care Programme Approach, safeguarding, Mental Health and Care Acts). A &amp; I</li><li>Applied knowledge of the principles of risk assessment and risk management</li></ul>Skills and ablities Essential criteria <ul><li>Ability to use information technology systems to input and access data, use word processing systems and Email</li><li>Ability to communicate effectively verbally and in writing</li></ul>Qualifications Essential criteria <ul><li>NMC registered Community psychiatric nurse or HCPC Registered Occupational Therapist/Social Worker</li></ul>The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by: <ul><li>Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice</li><li>Ensuring that all our services and all staff understand and support our commitment</li><li>We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity</li></ul>Please note: <ul><li>That all applications for this post will need to be made online</li><li>That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria</li><li>That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible</li><li>That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs</li><li>That should you not have heard from us within three weeks from the closing date your application has not successful</li><li>That priority consideration for applications may be given to at-risk NHS employees</li><li>That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process</li><li>That we are a smoke-free Trust</li></ul>SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe' Employer certification / accreditation badges Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job Description &amp; Person Specification (PDF, 464.4KB) </li> <li> SLaM Staff Benefits (PDF, 1.1MB) </li> </ul>

Full Time and Part Time / from 18.5 to 37 Hours Per week / Permanent and Fixed Term for up to 12 months Play a key role in supporting the tenants, lease holders and residents of Leicester to provide a better and safer neighbourhood. Join our dedicated team working to maintain Leicester City Councils high quality, local tenancy, and estate management services. In this rewarding role, you'll keep up to date with initiatives, legislation, and standards. You'll liaise with Councillors, Police, Health Workers, and other council departments to be a visible presence for tenants, leaseholders and residents providing advice, information and reports on all housing matters. Initially you will be working from home and from local council buildings, however you will be required to make site and home visits. On occasion you may be required to work after office hours to deal with emergency situations. What you'll be doing Carrying out welfare visits, you'll identify, assess, and assist vulnerable tenants to sustain tenancies. This could be in relation to concerns of safeguarding or tenants who have disabilities and additional needs. You'll prepare actions plans, refer, and liaise with supported agencies, including arranging case conferences. You'll carry out inspections and where applicable issue warning letters when tenants are not complying. At times, you'll deal with challenging behaviours from tenants who may have substance misuse issues or are facing difficult circumstances. You'll proactively ensure compliance for all legislation including participating in fire inspections, fire risk assessments and fire audits, co-ordinate remedial works as well as update and maintain database records. What you'll need With experience in social housing/ welfare, or environment you'll have experience working with the public and managing sensitive and sometimes difficult situations. Looking after your area you'll be confident in providing accurate advice on areas such as tenancy and property rights. Furthermore, using excellent verbal communication skills, you'll raise awareness and work closely with tenants, repairs services and customer services to deliver an effective service. Resilient, with strong interpersonal skills, you'll be able to effectively engage with tenants and build a trusting relationship with them. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at out benefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. If you'd like a chat about this post, please feel free to contact Mandy Smith via email to <a href="mailto:mandy.smith@leicester.gov.uk" target="_blank">mandy.smith@leicester.gov.uk</a> or Harriet Wagg via email to <a href="mailto:harriet.wagg@leicester.gov.uk" target="_blank">harriet.wagg@leicester.gov.uk</a> Assessment/interviews will take place week commencing Monday 21st July 2025

Neighbourhood Housing Officer

Accommodation Assistant Location: St Ives Bay Beach Resort, Hayle, Cornwall Salary: £12.21 Per Hour - Paid Weekly Hours of work: Part time Seasonal contract- Various shift patterns available including school hours (10am-2pm) Weekend availability required What we need in a nutshell We want you to make our accommodation so clean that it sparkles. So clean that when guests arrive at their accommodation for the first time, we can hear them say "Wow!" Who we are? We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn. We need you to be the person who delivers delight by managing and motivating a team of cleaners. That feeling that guests get when they first open the door is up to you and your team, and the love you have put into making their accommodation sparkle. It sets the standard for a great holiday. Part of the Away Resorts family, with 27 self-catered parks which all have their unique appeal! Check them out on our website for more information: <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a>. What you'll be doing As a member of the Accommodation cleaning team you will be responsible for delivering and maintaining a high level of cleanliness in all units of accommodation you are asked to look after. You must be able to demonstrate that you can work to agreed standard and be positive in your nature. Are you a parent looking for work that fits around your busy schedule? We understand the challenges of balancing work and family life. That's why we offer flexible shifts from 10am to 2pm, allowing you to drop off your kids at school and pick them up afterward. One more thing...holidays happen at holiday times, so you will need to work your magic on bank holidays too. Skills, experience and qualities you'll need We'll provide full training, but you must: <ul><li>Be comfortable working to deadlines as part of a very busy Team</li><li>Have real attention to detail with the highest of standards</li><li>Be adaptable...conscientious and very organised</li></ul>Any previous experience of working in a Cleaning type role is a plus, but not essential. It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts which is captured by our Holiday Heroes' mantra of Attentive Amazing Lovers What we can offer you <ul><li>Training and Development</li><li>Reward and Recognition </li><li>Holiday Hero discounted Menu</li><li>Discounted holidays on Away Resorts for you and your family &amp; Friends</li><li>Employee Assistant Program</li><li>Team Events</li><li>Uniform Provided</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. GOOD LUCK!

Accommodation Assistant

Accommodation Assistant Location: Mill Rythe Coastal Village, Hayling Island, Hampshire Salary: £12.21 per hour- Paid weekly! Contract: Seasonal contract- variable hours What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do! Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible new restaurant The Green Room. So, whether you are looking for the next step in your career or simply a new challenge, find out more here <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a> What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team </li><li>Care about the smallest detail and demonstrate the highest of standards </li><li>Have a friendly and helpful attitude </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you Enjoy some great benefits, including: <ul><li>A great working environment - We work hard but have fun along the way</li><li>Competitive salary with bonuses</li><li>Pension scheme</li><li>Up to 50% Discounts on Away Resorts holidays with offers for friends &amp; family to also enjoy</li><li>20% On-park discounts</li><li>Monthly Team incentives</li><li>Career Development - if you are hungry for more, we have a proven track record in investing into our team members </li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Halton service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Halton team. We have an exciting opportunity for 2 Recovery Coordinators to join our Halton Team who have the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Our Halton service thrives as a dynamic and collaborative team, featuring dedicated staff including a service manager, consultant psychiatrists and psychologists, medical professionals, caring nurses, empathetic recovery staff, dedicated volunteers, efficient administrators, and supportive peer mentors. Hours: Full time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience, pro rata for part time hours Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Alex Duggan | <a href="mailto:Alex.duggan@cgl.org.uk" target="_blank">Alex.duggan@cgl.org.uk</a> | 07826844502 This post is subject to a Protecting Vulnerable Groups (PVG) Scheme check at an enhanced level.

Recovery Coordinator

Job Description Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK's first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. What's the role? As a Housing Officer, you will provide a high quality, customer focused and responsive Housing Management service to Lewisham Council residents. You will act as the residents voice. You will complete home checks, investigate nuisance and other tenancy breaches, manage tenancy changes, support vulnerable residents to sustain their tenancies and build good working relationships with the tenants and residents associations. What's in it for you? Excellent training and development opportunities, plus a range of benefits including: <ul> <li>Generous holiday allowance</li> <li>Local Government Pension scheme</li> <li>Flexible working and family friendly policies</li> <li>Season ticket and bicycle loans</li> <li>A range of staff discounts including local subsidised gym memberships</li> <li>Supportive staff networks</li></ul>What we're looking for We are looking for someone who wants to make a positive difference to our residents lives. You will have an understanding of the issues faced by those living in social housing. You will be an effective communicator and collaborator. You are passionate about delivering an excellent service and have the ability to tailor your service depending on the customers needs. You will show empathy and support your most vulnerable residents. Please note we are recruiting for two Housing Officer positions. 1 permanent role and 1 fixed term (maternity cover) until July 2026. If you have a preference, please specify this on your statement. Location The job is primarily based in Laurence House, Catford, London, SE6 4RU but we operate a hybrid approach where you will be required to work in the office, on site and occasionally from home. Special conditions <ul> <li>This role may include working out of hours</li> <li>The job is subject to a DBS check</li> <li>Please note: we are recruiting for two Housing Officer positions. 1 permanent role and 1 fixed term (maternity cover) until July 2026. If you have a preference, please specify this on your statement.</li></ul>The recruitment process is anonymous and we don't accept CV's. Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed For an informal discussion about this job, please contact Grace Reid, Housing Team Leader <a href="mailto:Grace.Reid@lewisham.gov.uk" target="_blank">Grace.Reid@lewisham.gov.uk</a> Please click here to view the Job Description and Person Specification Salary £39,150 - £40,344 per annum (SO1) N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof. Diversity Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at <a href="http://www.gov.uk/access-to-work/apply" target="_blank">www.gov.uk/access-to-work/apply</a> The Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email <a href="mailto:JobsAndSkills@lewisham.gov.uk" target="_blank">JobsAndSkills@lewisham.gov.uk</a> and an advisor will be in touch with you. The Council reserves the right to close adverts early if there is a large response. Let's stay connected, follow us on social media: LinkedIn Facebook Twitter Instagram

Housing Officer

Job Description Would you like to join our team as an Independent Living Advisor and help us to deliver an excellent service for our residents? This is a great opportunity for anyone who is a customer-focused team player. Reporting to the Independent Living Manager, you will be responsible for providing an intensive housing management service to our customers. This will include developing successful relationships, assisting prospective customers to view properties and settle into their accommodation, assisting in tenancy management matters and ensuring customers understand their rights and responsibilities per their tenancy agreement. The successful candidate will work Monday - Friday, and will be working across our different schemes in Crewe and the surrounding areas. You will need to hold a full UK Driving Licence and have access to your own vehicle. Key Responsibilities: <ul> <li>Accessible service: You will assist customers in accessing housing benefit assistance or financial advice to pay rent/service charges.</li> <li>Promoting independence: You willcomplete referrals for assistive technology, aids and adaptations which will help to maintain customer independence.</li> <li>Health &amp; Safety compliance: You will carry out periodic site inspections and tests to ensure the scheme is fully operational and Health and Safety compliant, as well as monitoring the quality of contractors, such as window cleaning and grounds maintenance.</li> <li>Stakeholder engagement: You will develop and maintain good working relationships with other colleagues across Guinness to ensure a seamless service is delivered to our customers around the general management, maintenance and security of the scheme.</li></ul>Role Criteria: Essential: <ul> <li>Previous experience of working in an advisory role supporting the elderly and vulnerable with a proven ability to foster a spirit of co-operation and a sense of independence within this group.</li> <li>Demonstrable commitment to Equality and Diversity.</li> <li>Ability to adapt communication style to suit individual needs or when explaining technical information.</li> <li>Previous experience in carrying out administrative work including numeracy work.</li> <li>Ability to work on own initiative and as part of a team.</li> <li>Good verbal and written communication.</li> <li>Good knowledge of Microsoft Office.</li> <li>Full UK Driving Licence and access to own vehicle.</li></ul>If you're interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. This vacancy closes for applications on Sunday 13th July 2025 Interviews will be held on Tuesday 25th July 2025 INDTGP REEDTGP TJTGP

Independent Living Advisor

Job Title Neighbourhood Housing Lead - South East London and Kent Contract Type Permanent x3 Hours Full time, 35 hours per week - 09:00 - 17:00 Persona Agile 1-2 days office/patch attendance required - please note you may be required to cover alternative patches on occasion Patch Location South East London and Kent - various locations not limited to - Bexley, Bromley, Lewisham, Medway &amp; Greenwich - Patch locations to be confirmed on appointment Reporting Office West Ham Lane, Stratford, London, E15 4PH Salary £35,951 - £39,531 (depending on experience) plus £1,300 Essential Car User Allowance (if Criteria Met Closing date for completed applications 14th July 2025 at 11pm Interviews will be held on a date to be determined. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous Applicants Need Not Apply Role Profile - Neighbourhood Housing Lead.docx Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. This area/patch covers: Lewisham, Bexley, Dartford, Folkestone and Hythe, Gravesham, Greenwich, Maidstone, Medway, Sevenoaks, Swale, Tonbridge and Malling. Why choose L&amp;Q? We offer a competitive annual salary and staff benefits package. • Strong family-friendly policies • Committed Learning &amp; Development • Annual leave starting from 28 days rising to 31 PLUS bank holidays • Excellent Pension Scheme - double contribution up to 6% • Generous non-contributory life assurance • An Employee Assistance Programme • Employee discount/benefits portal • Westfield Health Cash Plan • Great places to work certified 2024-2025 • Best Workplaces for Women As the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. The successful candidate should: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&amp;Q. More information about L&amp;Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&amp;Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&amp;Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&amp;Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&amp;Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&amp;Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. #TJ

Neighbourhood Housing Lead SE & Kent x2 - 6879

<ul> <li>Location: Haringey</li> <li>Earnings: £27,368 Per Annum (Inc. LW) Plus Pension</li> </ul>Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join our dynamic team as an Assistant Homelessness Support Worker in Depaul UK, where you will play a vital role in supporting and empowering individuals on their journey towards independence. About Us: Depaul UK is UK largest youth homelessness charity dedicated to providing support and opportunities for young adults experiencing homelessness. We believe in creating a positive and empowering environment that fosters resilience and growth. Click the link for more information - <a href="https://www.depaul.org.uk/our-impact/" target="_blank">https://www.depaul.org.uk/our-impact/</a> Role Overview: We are looking for an Assistant Homelessness Support Worker to join our 21 bed supported accommodation.in the London Borough of Haringey. You will work as part of a team to deliver an assessment, support and move-on service to our clients within supported accommodation. As Assistant Homelessness Support Worker, you will provide accommodation and support services for people experiencing homelessness and rough sleeping. In addition, you will jointly coordinate the safe day to day running of the accommodation with other members of the team. You will be the first point of contact at reception for clients and visitors, and will be responsible for coordinating the daily office work for the team including leading on Health and Safety. Key Responsibilities: <ul> <li>Cover all reception tasks, including dealing with phones, petty cash management and rent collection, project post, and all referral enquiries.</li> <li>Coordinate appointments for clients e.g. with GP/DWP/Probation, as required. </li> <li>Provide advice to clients on housing, health, welfare benefit claims and other issues as necessary.</li> <li>Under the supervision of your Line Manager, keywork a small caseload of clients</li> <li>Diffuse difficult or dangerous situations, resolve conflict between service users effectively and sensitively and to summon outside emergency or other assistance when necessary.</li></ul>Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. Kindly see attached job description for more information about this job opportunity. What We Are Looking For - Person Specification: <ul> <li>Some experience of dealing directly with the public and/or clients or customers in a busy service environment.</li> <li>Some experience of dealing with complex and difficult behaviours in relation to people. The willingness to develop skills to support people who may be in difficult personal or emotional situations.</li> <li>Personal experience of homelessness and/or an understanding of and empathy with the issues faced by those experiencing homelessness and the ability to maintain enthusiasm for a high level of contact with clients on a day-to-day basis.</li></ul>In return for working here, you will receive: <ul> <li>A comprehensive training package tailored to your needs and role</li> <li>Flexible working model for suitable roles.</li> <li>26 days annual leave rising to 30 after five years' service.</li> <li>Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.</li> <li>Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service</li> <li>Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.</li> <li>Discount vouchers including gym, retail, food &amp; drink, travel, electricals and more.</li> <li>Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More</li> <li>Death in service (4x Base salary)</li> <li>Legal Advice line</li></ul>Note: Applications submitted without a supporting statement and/or after the closing date and time stated will not be put forward for shortlisting. In addition, an enhanced DBS disclosure will be required for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients. Applications: Please apply via the Depaul website only by Sunday 13th July 2025 at 23:59, unless you have specific requirements for an alternative application submission. If you do, please contact the Recruitment team on <a href="mailto:recruitment@depaulcharity.org.uk" target="_blank">recruitment@depaulcharity.org.uk</a>. We kindly request no contact from unsolicited recruitment or media agencies.

Assistant Homelessness Support Worker

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Coordinator to play a pivotal role in our Homelessness Service in London . Sounds great, what will I be doing? This service is a payment-by-results initiative that centres on achieving specified outcomes for a caseload of single homeless refugees. This involves providing holistic support in formulating and executing integration plans, securing and sustaining accommodation in the private rented sector and promoting integration into their new community. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for To be successful in this role, you will have a strong understanding of housing and homelessness legislation, including the Homelessness Reduction Act, private rented sector regulations, eviction processes, and tenants' rights. You will bring knowledge and experience of welfare benefits legislation, welfare reform, and health and safety requirements. You should be able to demonstrate an understanding of the causes of homelessness and the ability to design effective interventions that support clients in sustaining or securing accommodation. You will thrive in a fast-paced, outcome-focused environment, with the ability to manage a busy caseload while meeting service targets and deadlines. Strong communication, negotiation, and customer service skills are essential, along with a solution-focused, proactive attitude and excellent organisational skills. You will be confident using databases and IT systems as part of your daily work, ensuring accurate and timely record-keeping. A flexible, socially conscious team player with a 'can-do' approach, you will be skilled at building positive relationships with clients, colleagues, and external partners, all while working in line with our values to deliver meaningful outcomes. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Documents <ul><li> Specialist Homelessness Prevention Coordinator.pdf (1.55 MB) </li></ul>

Specialist Homelessness Prevention Coordinator

Ameresco, Inc. (NYSE:AMRC) is a leading energy solutions provider dedicated to helping customers reduce costs, enhance resilience, and decarbonize to net zero in the global energy transition. We are a trusted, full-service partner to public sector and government entities, K-12 schools, higher education, utilities, and healthcare customers across the U.S., Canada, the U.K., and Europe. At Ameresco, we show the way by developing, constructing and operating tailored smart energy efficiency solutions, distributed energy resources, and infrastructure upgrades that drive cost savings, resilience, decarbonization, and innovation. Our comprehensive portfolio is built to address the challenges of today and adapt the future, ensuring long-term sustainability and success for our customers. Ameresco is looking for a new Resident Liaison Officer. This role plays a vital role as the primary point of contact between residents, community stakeholders, and the project team in a social housing retrofit project. Responsibilities include communicating project updates, addressing resident concerns, organizing community engagement activities, and facilitating access to support services. This role requires strong interpersonal skills, empathy, cultural sensitivity, and the ability to effectively navigate complex social dynamics to ensure resident satisfaction and well-being throughout the retrofitting process. This role will suit someone with previous experience in community engagement, resident relations, social services, or a related field. Ideally they will have experience specifically within social housing projects or community development initiatives is highly desirable. Desirable Skills <ul><li>Demonstrated experience working directly with diverse populations, including marginalized or vulnerable communities, and understanding their unique needs and challenges.</li><li>Experience in conflict resolution, crisis management, or mediation may be beneficial, as Resident Liaison Officers often encounter situations requiring these skills</li><li>Excellent communication skills, both verbal and written, with the ability to convey information clearly and empathetically to residents from diverse backgrounds.</li><li>Strong interpersonal skills, including active listening, empathy, and cultural sensitivity, to build rapport and trust with residents, to deliver excellent customer service.</li><li>Attention to detail and problem-solving skills to understand and address resident concerns, complaints, and conflicts effectively, often in high-pressure or emotionally charged situations.</li><li>Organizational and time management skills to schedule appointments and record status/action, help with coordinating community events and meetings, while managing multiple tasks and priorities.</li><li>Efficient, positive and proactive, both on an individual basis and working with the team to reach solutions.</li><li>Proficiency in relevant software tools for communication, project management, documentation, and data management, such as Microsoft Office suite, email, and social media platforms.</li></ul>Additional Qualifications: <ul><li>Knowledge of housing policy, legislation, and regulations governing social housing programs and tenant rights, particularly within the jurisdiction where the project is located.</li><li>Familiarity with best practices in community engagement, participatory decision-making, and conflict resolution techniques, as well as an understanding of trauma-informed care principles.</li><li>Basic knowledge of retrofit activities.</li><li>Certification or training in community engagement, conflict resolution, social work, or related fields can enhance qualifications and demonstrate a commitment to professional development.</li></ul>Personal Attributes The successful candidate will be enthusiastic, confident and have a flexible approach to work. They will be customer focused, passionate about energy efficiency and renewable energy. They should be able to demonstrate good organisational skills including the ability to multi-task, prioritise work under pressure and complete within deadlines. All Applicants must have the legal right to work in the UK. AMERESCO challenges the brightest, most talented, and creative individuals in the industry by providing an environment that fosters initiative and achievement. We are proud of our comprehensive and competitive employee benefits, including people-oriented insurance, investment, and incentive plans. All official communications from Ameresco will originate from an @ameresco.com email address. Any correspondence from other domains should be regarded as fraudulent. Please report any suspicious activity to the platform where the issue was encountered. Ameresco is an Equal Opportunity Employer.

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