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We’re looking for a Procurement Manager to lead high-value, complex procurement activity and support the development of category management strategies across the organisation. You will act as a trusted commercial advisor, ensuring compliance with procurement legislation, delivering value-for-money outcomes, and building strong relationships with stakeholders and suppliers.This is a key role within our procurement function, supporting strategic sourcing, market engagement, risk management and contract delivery. You will play a vital part in strengthening our procurement capability and driving best practice across the Group.What you’ll do:<ul><li>Lead and manage high-value (above-threshold) procurement projects in line with agreed category and procurement strategies, overseeing market engagement, option appraisals, evaluations, negotiations and contract execution.</li><li>Support Procurement Business Partners with the development and implementation of category strategies, ensuring alignment with business objectives, legislation and best practice.</li><li>Provide expert advice, challenge and guidance on Procurement Policy, the Public Contracts Regulations and all relevant legislation to ensure compliance across the Group.</li><li>Build and maintain strong, collaborative relationships with stakeholders at all levels, fostering a joined-up approach to the procurement of goods, services and works.</li><li>Maintain an accurate forward plan of contracts, ensuring visibility of upcoming requirements and future activity.</li><li>Promote a culture of integrity, ethics and compliance, ensuring controls are robust, risks are managed, and policies are understood and adhered to.</li><li>Contribute to continuous improvement of procurement processes, documentation, commercial assurance and risk mitigation.</li></ul>What you’ll bring:<ul><li>Experience delivering category, procurement and/or contract management strategies with measurable cashable and non-cashable benefits.</li><li>Strong background working as a procurement professional in a large, complex organisation.</li><li>Significant experience delivering procurement projects using structured methodologies such as PRINCE2, meeting required time, cost and quality parameters.</li><li>Experience of leading public procurement procedures with knowledge of both PCR15 and PA23.</li><li>Expert understanding of procurement systems, legislation, policy, guidance and best practice across multiple categories of spend.</li><li>Ability to interpret and work with commercial contract terms and conditions.</li><li>Excellent stakeholder management and influencing skills, with the ability to build strong networks and work collaboratively.</li><li>Strong communication skills (written, verbal and presentation), supported by sound IT capability (Microsoft Office and procurement systems).</li><li>Relevant professional qualification(s), such as&nbsp;CIPS Level 5&nbsp;(or working towards).</li></ul>Why Join Us?At Peabody, we are guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;You will join a team committed to inclusion, innovation, and meaningful impact.What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying:&nbsp; If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an&nbsp;anonymised CV&nbsp;and a short statement explaining why you’re the perfect fit for this role.&nbsp;We reserve the right to close this advert early if we receive a high volume of suitable applications.Closing date: 22nd January 2026 at midnight. Interviews will be held in person at our offices in Westminster Bridge Road on 3rd and 4th February 2026.&nbsp;PLEASE NOTE: Peabody does not provide sponsorship as a licenced UK employer.

Peabody

Procurement Manager

Few places in the UK offer a built environment as unique and diverse as Westminster. From architecturally significant estates – including listed buildings that demand sensitive and expert stewardship – to modern housing that requires innovative, future-focused investment. The Head of Major Works will play a role in shaping the future of communities across one of the world’s most iconic cities.<h5>THE ROLE</h5>Westminster is home to more than 250,000 residents and 50,000 businesses. Our diverse communities, thriving high streets, night time economy and international tourism are internationally recognised and in the heart of the city we provide 22,000 homes to tenants and leaseholders.The Head of Major Works will lead the delivery of Westminster’s Housing Major Works £40million plus annual capital programme. You will provide both strategic vision and operational leadership, ensuring projects are delivered to the highest standard while keeping residents at the heart of every decision. With responsibility for a team of up to 60 staff and extensive contractor resources, you will drive performance, accountability, and innovation across a large-scale, high-profile programme.The remit of this role spans all construction activities through to handover. You will balance technical excellence and financial rigour with outstanding communication and collaboration, ensuring residents are engaged, informed, and empowered throughout the process.We’re looking for a construction professional with significant experience of capital programmes and the complexities of improving and preserving existing housing stock. You will be as comfortable working on listed estates as you are shaping investment in modern developments, with the expertise to safeguard Westminster’s architectural legacy while delivering modern standards and sustainability.Equally important will be your ability to create and inspire a resident-focused workforce – building a culture of pride, care, and professionalism. You will be a visible leader, motivating teams and contractors to deliver high quality, cost-effective outcomes, and championing continuous improvement.<h5>INFORMATION</h5>For further details, please click on the role profile and useful links below, or for more information please contact Sunita Patel at <a href="mailto:sunita.patel@starfishsearch.com" target="_blank">sunita.patel@starfishsearch.com</a> or Jamie Brown at <a href="mailto:jamie.brown@starfishsearch.com" target="_blank">jamie.brown@starfishsearch.com</a>.

Westminster City Council

Head of Major Works

At Peabody, our aim is to improve the quality of life for our residents. As a Collections Officer, you’ll play a key role in helping us achieve this by maximising income collection, reducing rent arrears and supporting customers to sustain their tenancies.This is a frontline role within our Income Collections team, with a strong focus on early intervention and customer engagement. You’ll be the first point of contact for customers in arrears, using data, insight and agreed policies to deliver an effective, legally compliant rent collection service while placing the customer at the heart of everything you do.What you’ll do:<ul><li>Manage a caseload of customer rent accounts across general needs and supported housing tenures, proactively maximising income collection while supporting customers to meet their rent obligations.</li><li>Monitor rent accounts on a weekly basis, taking timely and appropriate action to recover unpaid rent and other charges.</li><li>Carry out proactive outbound calls and case management activity to meet clearly defined performance targets and prevent arrears escalation.</li><li>Deliver an efficient, effective and legally compliant arrears service, with a strong focus on tenancy sustainment and early intervention.</li><li>Provide clear advice and support to customers on debt prevention, welfare reform and benefits entitlement.</li><li>Support customers to access Universal Credit and other housing-related benefits, working collaboratively with the DWP and Peabody’s Financial Inclusion team where appropriate.</li><li>Signpost and refer customers to internal support services, including Financial Inclusion, Tenant and Family Sustainment and Employment teams, to provide holistic support.</li><li>Manage the legal recovery process from start to finish, including preparing paperwork, making court applications, attending court and evictions where required.</li><li>Maintain a strong working knowledge of Peabody’s arrears escalation processes, policies and procedures, acting as a subject matter expert within the business.</li><li>Work collaboratively with colleagues and stakeholders, adapting to changing legislation, business priorities and customer needs.</li><li>Champion Peabody’s values and deliver a consistently high standard of customer service.</li></ul> &nbsp;What you’ll bring:<ul><li>Experience managing rent arrears and income collection across a range of housing tenures.</li><li>Strong knowledge of the arrear’s recovery process, welfare reform and housing-related benefits.</li><li>Proven experience of delivering excellent customer service in a fast-paced, target-driven environment.</li><li>Excellent organisational skills with the ability to manage a diverse caseload, prioritise effectively and meet deadlines.</li><li>Well-developed questioning, listening, influencing and negotiation skills, with the ability to support customers experiencing financial exclusion.</li><li>Excellent written and verbal communication skills, supported by strong numeracy and IT capability.</li><li>Experience of working collaboratively with internal and external stakeholders, including engaging with vulnerable customers.</li><li>Understanding of the importance of data quality and integrity, with the ability to use data to inform decision-making. &nbsp;</li></ul>Why join us?At Peabody, our values guide everything we do:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You’ll be part of a supportive and inclusive organisation that is focused on making a real difference to the lives of our customers and communities.What we offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days per year</li><li>Flexible and hybrid working arrangements</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applyingClosing date: 21st January 2026 at midnight. Interviews will be held in person on Tuesday 2th January at our offices in Westminster Bridge Road. We reserve the right to close the advert early if we receive a high volume of suitable applications.PLEASE NOTE: Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Collections Officer

£35,000 pa + benefitsFixed term contract for 12 months&nbsp;South East London, SE1&nbsp;As a&nbsp;Project Coordinator&nbsp;within the Peabody Community Foundation (PCF), you’ll play a key role in supporting the delivery of grant streams, funded programmes and high-profile community initiatives that make a real difference to our communities.This&nbsp;coordinating role is at the heart of PCF’s work.&nbsp;You’ll support the management of internal grant programmes and funded projects from concept to completion, ensuring activity is well planned, delivered on time, and achieves its intended outcomes.&nbsp;Working closely with colleagues and partners across Peabody, you’ll help ensure programmes are safe, high quality and deliver maximum impact.This is a 12-month fixed term contract.&nbsp;What you’ll do<ul><li>Coordinate and support the delivery of PCF’s key grant streams and funded projects, ensuring clear plans, budgets, monitoring and reporting are in place.</li><li>Support high-profile and seasonal initiatives such as the Food and Toy Appeal and partnership projects, working with colleagues to keep delivery on track.</li><li>Administer internal grant processes, maintaining accurate records of applications, decisions, payments and outcomes.</li><li>Act as a central point of coordination between PCF, funded partners and internal teams.</li><li>Track progress, identify risks and issues early, and support timely resolution.</li><li>Produce clear reports and presentations for a range of audiences, including internal updates and external briefings.</li><li>Maintain a central record of active and completed grant-funded activity, supporting learning and continuous improvement.</li><li>Build strong collaborative relationships with colleagues, partners and stakeholders across the organisation.</li><li>Champion Peabody’s values and support the delivery of high-quality, innovative programmes for our communities.</li></ul>What you’ll bring<ul><li>Experience of coordinating projects involving multiple stakeholders.</li><li>Excellent communication skills, including written, verbal, presentation and IT skills.</li><li>Strong organisational skills with great attention to detail and the ability to manage a varied workload.</li><li>Experience of producing reports and presentations that clearly communicate key messages.</li><li>Ability to analyse data and information from multiple sources and draw conclusions or make recommendations.</li><li>A collaborative and supportive approach, with the confidence to know when to support and when to push back and hold the line.</li><li>Calm, methodical and delivery-focused, particularly when working under pressure.</li><li>Demonstrable experience in grant management</li><li>Proven experience managing budgets</li><li>Commitment to equality, diversity and inclusion, and to continuous learning and development.</li></ul>Why join us?At Peabody, we are guided by our values:&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.&nbsp;You’ll be part of a supportive, inclusive team that is passionate about delivering meaningful impact in our communities.What we offer<ul><li>30 days’ annual leave, plus bank holidays</li><li>Two paid volunteering days per year</li><li>Flexible and hybrid working arrangements</li><li>Flexible benefits scheme, including family-friendly options and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Please read before applyingClosing date: 19th January 2026 at midnight. Interviews will be held in person on Monday 2nd February and Tuesday 3rd February at Westminster Bridge Road. We reserve the right to close the advert early if we receive a high volume of suitable applications.PLEASE NOTE: Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Project Coordinator

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul><li>The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.</li><li>Job will be a split role. 2/3 days will be based in Dartford head office. 2/3 days at the clients office in Kensington and Chelsea.</li></ul><ul><li>Act as the main point of contact for escalated calls from Customer Service Agents</li><li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li><li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li><li>Update and provide compliance &amp; repair reports to client</li><li>Call customers to arrange appointments for follow up works</li><li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li><li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li><li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li><li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li><li>Attend Contract meetings</li><li>All associated ad-hoc administrative duties</li></ul>The successful candidate will have <ul><li>Previous administrative experience, preferably from a social housing/construction background</li><li>Able to provide a high level of courteous, professional customer service</li><li>Proficient in MS Office, in particular, Outlook and Excel</li><li>Good written and verbal communication skills</li><li>Flexible attitude with strong organisational skills</li></ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul><li>Competitive salary</li><li>Contributory Pension scheme</li><li>Life assurance</li><li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li><li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li></ul>In addition, the role offers: <ul><li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li><li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li><li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li><li>Bike2Work scheme</li></ul><ul><li>Home &amp; Electronics - salary sacrifice purchase scheme</li></ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Greenwich Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

The Vacancy House Manager - Retirement Living Location: Haydn Court estate in Southend on Sea, Essex Hours: 35 hours per week (Monday to Friday, all year round) Salary: £26,317.20 ACTUAL per year plus benefits and bonus We do not currently offer sponsorship - applicants must have the right to work in the UK. Make a Difference Every Day Are you passionate about delivering exceptional customer service? Do you thrive in a role that involves multi-tasking, problem-solving, and event organisation? McCarthy Stone, the UK's leading retirement living provider, is looking for a House Manager to lead our welcoming estate in Haydn Court, Southend on Sea, Essex Why Work with McCarthy Stone? We offer a rewarding role with a range of employee benefits, including: <ul> <li>Group personal pension and life assurance</li> <li>Employee Assistance Programme</li> <li>Flexible working hours</li> <li>Work in beautiful surroundings</li> <li>Generous annual leave (25 days, rising to 28 days) plus bank holidays</li> <li>Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)</li></ul>Role Overview - House Manager As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents. Key responsibilities include: <ul> <li>Welcoming new homeowners and helping them settle into their new homes</li> <li>Providing a front-of-house service and engaging warmly with all visitors</li> <li>Being the first point of contact for residents and offering assistance, guidance, or support</li> <li>Managing supplier relationships to ensure smooth day-to-day operations</li> <li>Acting as the face of McCarthy Stone for homeowners' families and friends</li> <li>Handling resident concerns with sensitivity, confidentiality, and respect</li> <li>Overseeing estate management, including communal areas, gardens, and grounds</li> <li>Supporting the development of a strong community through organising social events and regular resident meetings</li> <li>Ensuring compliance with all Health and Safety requirements</li></ul>About You - What We're Looking For We're looking for someone who: <ul> <li>Has excellent communication skills and a proactive attitude</li> <li>Has previous experience in a customer-facing or service management role</li> <li>Demonstrates professionalism and a commitment to high-quality service</li> <li>Enjoys variety and takes initiative in a busy environment</li> <li>Can solve problems effectively and remain calm under pressure</li> <li>Is comfortable using Microsoft Word, Outlook, and other basic digital tools</li> <li>Has an awareness of basic Health and Safety (training will be provided)</li> <li>Holds or is willing to obtain first aid qualifications (training provided)</li></ul>Training &amp; Development You'll receive full support and professional training through our in-house development programmes, which include: <ul> <li>First Aid certification</li> <li>Dementia Friends training</li> <li>Workplace safety courses</li> <li>Ongoing development and progression support</li></ul>Apply Now If you're looking for a meaningful part-time role that combines responsibility, variety, and community impact - we'd love to hear from you. Applications are reviewed as soon as they're received. We may appoint before the closing date, so early application is encouraged. Please note: McCarthy Stone is an equal opportunities employer. We welcome applications from all backgrounds. We do not currently offer sponsorship - applicants must have the right to work in the UK. #LI-GM1 About Us As the UK's leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people. We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain. We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list! Our Customers The Benefits 24 days annual leave Pension plan Life assurance Employee assistance helpline Health screening Eyecare voucher scheme Long service award Testimonials "I enjoy working for McCarthy and Stone as a House Manager because I am very well supported in my Role by my manager. I am able to make the day to day decisions but always have immediate support on the rare times I need help. It's a breath of Fresh Air working for a focused dynamic company who know what they are trying to achieve as a team." Linda Diamond - House Manager "Only at McCarthy Stone can you start in the middle of a pandemic and feel at home within a couple of weeks ... it's all about our great people and how welcome they make you feel ... even if it was through a screen!" Andrea Waldron - Senior HR Business Partner "From my first week I felt like part of the team, everyone is helpful and pro-active, which is crucial in a fast paced environment. I've had the opportunity to work on some exciting projects, it's a very 'hands-on' approach here with plenty of opportunity to be involved and play a part in delivering developments." Emily Bishop - Principal Planning Associate "Working for McCarthy Stone is a very fulfilling experience. The staff here are all empathetic and professional. Guiding people in purchasing an apartment, watching them settle in and make friends, and then watching them lead a happy and carefree retirement is very rewarding." Caroline Craig-cordel - Sales Consultant "I found it inspiring how working in McCarthy Stone gives you a chance to make so many people happier, every day. And what we do is so important to our homeowners! In my marketing career before I couldn't dream about customers sharing their thoughts about my campaigns, but here it happens all the time." Stan Smolyar - Head of Brand Previous Next

House Manager

Job Description Job Title: Housing Officer Contract Type: Permanent Salary: £42,378.54 Per Annum Working Hours: 35 Hours per week Working Pattern: Monday - Friday, Hybrid Location: Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer The principal frontline worker will maximise the economic viability, social sustainability and self sufficiency of the tenancies in their patch through targeted support, services and action, establishing and maintaining strong relationships with customers, acting as an 'Account Manager', advocating for the customer to ensure that other teams are providing services to the expected level. Delivered through flexible, self-led and resourceful processes that enables the front line worker to put customer first. About you We are looking for someone with: • Proven track record of delivering a high quality customer service function, preferably in the housing sector. • Effective stakeholder management, both internally and external to the organisation. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay &amp; generous pension • 28 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile • Pro-actively manage, maintain and improve designated social housing neighbourhoods; dealing with all aspects of tenancy conditions, including service failures, creating, promoting and adopting a culture of customer care in accordance with agreed processes, standards, timescales and targets. • Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from tenancy start, support customers with benefit claims, signposting for advice and carrying out home visits during arrears pursuance process. • Represent the Group in Court for all cases brought against customers in your designated area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. • As an "Account Manager" for the customer and property, be responsible for identifying issues which can be resolved with early intervention, be responsible for liaising with internal &amp; external stakeholders to ensure services and actions are effective and efficient to build lasting, satisfactory and sustainable tenancies. • Accountable for 'patch profitability', minimising void rent loss, identify cash leakage, working in partnership with Shared Service colleagues to carry out inspections, property viewings and managing tenancy sign ups and new tenancy visits. • Manage a delegated discretionary budget, making decisions regarding the allocation of your budget, ensuring Group financial controls are adhered to robustly and effectively. • Provide quality assurance for all communal areas in your patch, escalating contracted service failures to the relevant contract owner for resolution, and resolving other issues using the relevant procedure. Other Duties • You will be required to work a range of shifts on a 24 hour, 7 days per week rota basis. • You will undertake regular training to enable you to deliver your role safely. • From time to time you may be required to undertake additional duties and responsibilities of an equivalent nature, in consultation with your Line Manager. • Commission, direct and influence other teams as appropriate to resolve low level anti-social behaviour issues, hate crimes, domestic abuse and issues impacting community cohesion, escalating complex cases to the Community Safety Team as appropriate. • Maximise the use of mobile technology to ensure the provision of an efficient and proactive customer service to customers. • Champion and promote usage of the online self-service facility, to contribute to ongoing financial efficiencies across the Group by reducing the demand on front line resources. • Work collaboratively with a range of stakeholders to deliver customer involvement objectives and stakeholder management within a specified area, attending community meetings where relevant to the Group and its customers. • Build effective and strong relationships with customers, identify customer's needs and aspirations, provide targeted support and use of customer intelligence to drive tenancy sustainability. • Provide clear, supportive and accurate social housing advice to customers, colleagues and other stakeholders, including signposting where appropriate, to ensure awareness of the service and the effective progression and resolution of cases. • Act as an advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. • Work with customers to minimise and resolve issues and complaints, liaising with the Customer Complaints Team to resolve escalated complaints as required. • Promote opportunities for customers to engage with and be involved in key decision making through our customer involvement function, to ensure the delivery of a service that meets their needs. • Work with regional colleagues, providing local intelligence on neighbourhood level issues to contribute to the regional planning process. • Ensure internal business processes are followed in line with the Group's policy, procedures and statutory requirements. • Maintain accurate records using appropriate systems, ensuring the integrity and quality of Social Housing service data, to enable regular analysis to be carried out and reporting to be completed as required. • Contribute to the continuous improvement of processes and procedures. • Accountable for organising your own work, priorities and objectives to meet the organisational goals, with the focus being "self-led" with customers need and requirements at the forefront to improve the areas for which you are responsible for. • Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service. • Build relationships with local stakeholders in order to foster partnership working to deliver shared neighbourhood improvement. • Ensure that all data protection requirements are met in accordance with the Group's policy, procedures and statutory requirements. • Ensure that health and safety requirements are met in accordance with the Group's policy, procedures and statutory requirements. Person specification Knowledge, Skills and Experience Essential • Proven track record of delivering a high quality customer service function, preferably in the housing sector. • Effective stakeholder management, both internally and external to the organisation. • Customer focused with excellent communication skills, both verbal and written, with the ability to work at all levels within the business. • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. • Proven track record of successfully solving difficult problems. • Proven track record of demonstrating initiative to proven activities. • Ability to remain calm in a pressurised environment. • Proficient use of a range of IT packages including Microsoft Office. • Excellent team player who can work flexibly to meet business requirements. Desirable • Experience of agile/flexible working. • Experience of forecasting and managing a budget. • Experience of setting work priorities and arrangements, being self-led and working with minimal supervision. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Our Values and Behaviours Creating an Inclusive Environment

Housing Officer

Job description Contract terms Starting salary: PO1 (£40,182 - £42,060) Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR Hours per week: 36 per week Contract type: Permanent Closing date: Sunday, 11th January 2026 at 23:59 Expected interview date: W/C 29th January 2026 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The Service Charge Officer role at Haringey Council is a critical position responsible for calculating accurate and transparent service charges for our leaseholders and providing an excellent customer service. You will play a key role in achieving the Homeownership Teams targets and this position offers an excellent opportunity to contribute to the overall efficiency and success of the organisation. This role provides a platform for personal growth and development, as you'll have the opportunity to refine your leasehold knowledge and expand your professional horizons in a supportive and collaborative environment. About the team The Leasehold Service Charge Team is part of our Homeownership Team which delivers services to around 5000 leaseholders. There are four specialist teams managing RTB, service charges, section 20 and Income collection. We emphasise teamwork, attention to detail, and effective communication. About you We are seeking a customer focused individual with a strong drive to excel in their performance. The ideal candidate will be experienced in leasehold service charges and have excellent customer service skills. They will demonstrate impeccable written and verbal communication skills, consistently upholding a standard of professionalism in all interactions. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> Service Charge Officer - Job Description.pdf </li> </ul>

Service Charge Officer

Private Sector Housing Officer Harlow District Council Temporary, Full Time £45.00 - £50.00 ph umbrella Location: Harlow Closing Date: 15th January 2026 Essex County Council are delighted to be supporting Harlow District Council to recruit a temporary Private Sector Housing Officer on an initial 6-month basis. Please note that this post requires the successful candidates to be based on site 4 days per week. Harlow is a district of contrasts and an ideal location to both live and work. The town itself is thriving, with excellent shopping and leisure facilities for all ages. We have good road links to the M11 and M25 and excellent rail connections to London and Stansted Airport, just 35 minutes and 20 minutes away from Harlow respectively. The role: Harlow Council are looking for a Housing Practitioner to work in the Private Sector Housing Team undertaking inspection and enforcement work. The Authority welcomes applications from both Technical Officers and EHOs with relevant Housing Enforcement or Licensing experience. Full-time hours are preferred, but strong part-time candidates will still be considered. The experience you will bring: <ul><li>Extensive knowledge of Housing Health and Safety Rating System (HHSRS)</li><li>Broad knowledge of the Housing Act 2004</li><li>Experience inspecting residential and multi-occupied properties, including fire safety compliance</li><li>HHSRS qualification is essential</li></ul>If you have queries on this role or require anything further, please email <a href="mailto:louise.butler@essex.gov.uk" target="_blank">louise.butler@essex.gov.uk</a>

Private Sector Housing Officer

<ul> <li>Employer: Brentwood Borough Council</li> <li>Salary: Band D £28,580 - £30,768</li> <li>Location: Brentwood</li> <li>Contract: Contract</li> <li>Working Pattern: Full Time</li> <li>Hours: 37 hours.</li> <li>DBS Check: Yes</li> <li>Closing Date: 18/01/2026 at 23:59</li> <li>Reference: BBC/26/328737</li> </ul>Job title: Housing Support Officer Fixed term contract: Full time, 37 hours per week, on-site. Salary: Band D £28,580 - £30,768 Location: Brentwood Borough Council Department: Housing Closing date: 18/01/2026 About the role: Brentwood Borough Council has an exciting opportunity for the recruitment of a Housing Support Officer. The successful applicant will support the most vulnerable residents in the borough from assessing their eligibility for Independent Living Accommodation (formerly known as sheltered accommodation), reporting repairs within communal areas, compliance checks on telecare equipment, completing forms and where necessary, safeguarding referrals. You will have experience of work with vulnerable people, good IT skills and have worked in a customer focused environment previously. This role is fast paced and will vary from day to day with a variety of tasks being required which will assist your colleagues in the wider Housing Estates Team. The successful applicant will: <ul><li>Have proven administrative experience required especially dealing with Microsoft Excel, word and outlook. </li></ul><ul><li>Be able to work closely in a team environment, left to self-manage their working day to meet output levels. </li></ul><ul><li>Demonstrable evidence of working in a customer service/focussed environment </li></ul><ul><li>Demonstratable evidence of working with vulnerable people of all ages </li></ul><ul><li>Have good prioritisation and attention to detail </li></ul><ul><li>Have 'pride' in your work and ambition to want to deliver our service to high standards </li></ul><ul><li>Have a positive attitude when dealing with Customers </li></ul>For an informal discussion please contact Raigan Barnes on 01277 312 500. If you are ready to help shape the future of local government in Essex and thrive in a collaborative, ambitious environment, we want to hear from you! Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.

Housing Support Officer

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul><li>The role of our Client Resident Liaison Officer is to act as the main point of contact for our client and be a customer contact for compliance, relevant queries, complaints, and complex issues. The role also involves daily administration/client reporting and will be based in the Dartford office.</li></ul><ul><li>Act as the main point of contact for escalated calls from Customer Service Agents</li><li>Work closely with operations/managers and liaise with customer to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress</li><li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised</li><li>Update and provide compliance &amp; repair reports to client</li><li>Call customers to arrange appointments for follow up works</li><li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li><li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li><li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress</li><li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li><li>Attend Contract meetings</li><li>All associated ad-hoc administrative duties</li></ul>The successful candidate will have <ul><li>Previous administrative experience, preferably from a social housing/construction background</li><li>Able to provide a high level of courteous, professional customer service</li><li>Proficient in MS Office, in particular, Outlook and Excel</li><li>Good written and verbal communication skills</li><li>Flexible attitude with strong organisational skills</li></ul>What we can offer you We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include: <ul><li>Competitive salary</li><li>Contributory Pension scheme</li><li>Life assurance</li><li>28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days</li><li>Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave.</li></ul>In addition, the role offers: <ul><li>Sureserve Benefits Hub, accessing over 1000's retail discounts</li><li>Virtual GP service, 24/7, 365 days, available for employees and your immediate family</li><li>Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family</li><li>Bike2Work scheme</li></ul><ul><li>Home &amp; Electronics - salary sacrifice purchase scheme</li></ul>Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Pre-employment checks Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks Business Sureserve Compliance South Locations Dartford, Kent Yearly salary £26,000 - £32,000 Employment type Full-time

Annual salary: up to £29,812.57 Accommodation Coordinator Location: Enfield Salary up to £29,812.57 per annum Contract: Full time - Permanent Hours: 40hrs per week, Monday to Friday Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs. About the Role: As an Accommodation Coordinator the main role will be working as part of the initial accommodation team. Responsible for allocating bed spaces to service users quickly to minimise loss of income. This will include relocating service users to another property or finding new properties for new service users to move into. Keeping safeguarding and Service User experience at the heart of the service will be key to succeeding in this role. Ensure all Service User notifications are processed accurately and efficiently to match the Service User to a bedspace. An important part of the role is to work closely with regional teams and transport team throughout the whole service user process. Role Criteria: <ul><li>Allocate bedspaces to service users promptly to minimise income loss</li><li>Relocate service users or identify new properties for incoming placements</li><li>Prioritise safeguarding and service user experience in all accommodation decisions</li><li>Accurately process service user notifications to ensure appropriate matches</li><li>Collaborate closely with regional teams and the transport team throughout the placement process</li><li>Maintain clear communication and coordination across departments</li><li>Support operational efficiency by managing property turnover and occupancy levels</li><li>Provide excellent customer service, ensuring a positive experience for service users</li><li>Demonstrate previous experience working in an office environment</li><li>Confidently make and answer phone calls as part of daily coordination</li><li>Carry out administrative duties with accuracy and attention to detail</li><li>Be IT literate, with strong proficiency in Microsoft platforms (e.g. Outlook, Excel, Teams)</li><li>Communicate effectively with colleagues, stakeholders, and service users, showing strong interpersonal skills</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li><li>Company Vehicle and Fuel Card</li><li>Access to EAP Counselling sessions</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance &amp; BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years. Apply below or to discuss your application further; contact: Beth Dunford (<a href="mailto:beth.dunford@mearsgroup.co.uk" target="_blank">beth.dunford@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Accommodation Co-ordinator

Job Introduction What you'll do As a Leasehold Officer, you'll be the main housing contact for leaseholders living in our over-55s retirement schemes. You'll deliver a person-centred housing service that reflects individual needs while ensuring each scheme is safe, well-managed, and financially sound. Working closely with residents, colleagues, and contractors, you'll balance wellbeing, property management, and income collection to create environments where people feel supported and secure in their homes. How you'll do it <ul><li>Provide tailored housing management support to leaseholders, including regular welfare checks and home visits.</li><li>Support residents to understand their lease responsibilities, service charges, sinking funds, and payment options.</li><li>Manage repairs and maintenance in communal areas, liaising with contractors and monitoring quality of work.</li><li>Oversee health and safety compliance at scheme level, including fire risk assessment actions and site security.</li><li>Lead resident engagement through meetings, consultations, and feedback on services and budgets.</li><li>Monitor service charge income and take appropriate action to recover arrears, escalating when necessary.</li><li>Work with internal teams such as Resales, Assets, and Care &amp; Support to deliver joined-up services.</li><li>Maintain clean, welcoming communal areas and support activities that enhance residents' quality of life.</li></ul>The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Please note that this is a part-time position for 25 hours per week, working 8:00am to 1:00pm, Monday to Friday. You will spend three days at our site in Sawbridgeworth, Hertfordshire and two days at our site in Ongar, Essex. Essential: <ul><li>Numeracy and literacy skills equivalent to NVQ Level 2.</li><li>Experience providing a customer-focused housing or support service to residents.</li><li>Full, clean driving licence</li><li>Up-to-date knowledge of relevant legislation and the ability to apply legislation, policy, and best practice in a housing setting.</li><li>Effective IT skills, including basic Microsoft Office or similar systems.</li></ul>Desirable: <ul><li>Social care or similar qualification</li></ul>What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: <ul><li>Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) </li><li>Generous pension scheme </li><li>Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) </li><li>Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. </li><li>Health cash plan </li><li>Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. </li><li>Interest free loans - season ticket loan, tenancy deposit loan, and training loan </li><li>Cycle to work scheme. </li><li>Life Assurance x 4 annual salary</li></ul>All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: <a href="https://group.nhg.org.uk/careers/" target="_blank">https://group.nhg.org.uk/careers/</a> We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: <a href="https://group.nhg.org.uk/careers/diversity-is-our-strength/" target="_blank">https://group.nhg.org.uk/careers/diversity-is-our-strength/</a> Selection Process Step 1: If you are interested, please send your application now! Step 2: Successful candidates will be invited to interview and assessment Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via <a href="mailto:jobs@nhg.org.uk" target="_blank">jobs@nhg.org.uk</a>. Should a redeployee apply for this role, their application will be considered before any others. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS). NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

Leasehold Officer

<ul><li>Job_application_guidance</li><li>JD_Housing_Support_Officer</li></ul>Job title: Housing Support Officer Fixed term contract: Full time, 37 hours per week, on-site. Salary: Band D £28,580 - £30,768 Location: Brentwood Borough Council Department: Housing Closing date: 18/01/2026 About the role: Brentwood Borough Council has an exciting opportunity for the recruitment of a Housing Support Officer. The successful applicant will support the most vulnerable residents in the borough from assessing their eligibility for Independent Living Accommodation (formerly known as sheltered accommodation), reporting repairs within communal areas, compliance checks on telecare equipment, completing forms and where necessary, safeguarding referrals. You will have experience of work with vulnerable people, good IT skills and have worked in a customer focused environment previously. This role is fast paced and will vary from day to day with a variety of tasks being required which will assist your colleagues in the wider Housing Estates Team. The successful applicant will: <ul><li>Have proven administrative experience required especially dealing with Microsoft Excel, word and outlook. </li></ul><ul><li>Be able to work closely in a team environment, left to self-manage their working day to meet output levels. </li></ul><ul><li>Demonstrable evidence of working in a customer service/focussed environment </li></ul><ul><li>Demonstratable evidence of working with vulnerable people of all ages </li></ul><ul><li>Have good prioritisation and attention to detail </li></ul><ul><li>Have 'pride' in your work and ambition to want to deliver our service to high standards </li></ul><ul><li>Have a positive attitude when dealing with Customers </li></ul>For an informal discussion please contact Raigan Barnes on 01277 312 500. If you are ready to help shape the future of local government in Essex and thrive in a collaborative, ambitious environment, we want to hear from you! Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification. Salary range <ul><li>£28,580 - £30,768 per year</li></ul>

You We're looking for 2 passionate and proactive Housing Support Workers to join our progressive Housing team in Romford. You'll support the day-to-day running of our hostel, helping young people who face social exclusion prepare for independent living. With experience in support work - such as drug recovery, working with offenders, or life skills training - you'll guide residents through personalised support plans, manage a caseload, and help them maintain their tenancies. What you'll bring: <ul><li>Experience supporting vulnerable or at-risk young people</li></ul><ul><li>Strong communication and case management skills</li></ul><ul><li>Ability to motivate and empower others</li></ul>US Thank you for your interest in finding out more about YMCA Thames Gateway Group. Whether you're looking for your first role, coming back to work after a career break, or simply looking for a new challenge, we're happy you're considering us. As a community-based organisation for over 150 years, we are a vibrant and ever-changing charity that offers inclusive programmes in health &amp; wellbeing, childcare, housing and youth work. We are passionate about providing opportunities to those who are most in need. We successfully adapt to the needs of the communities in which we're based - during the pandemic we were able to provide food hampers to families in need, childcare support to keyworkers, and stayed in touch with our senior citizens group who, for many, attending our social groups is a lifeline. Our staff are dedicated to making other people's lives better through the services we provide, so if this sounds like something you would like to be a part of, we look forward to hearing from you. Summary of Job Profile: <ul><li>Contract Type: Permanent</li><li>Working Pattern: Full-time (37.5 days per week Monday - Friday)</li><li>The Job Description and Person Specification can be found here: Housing Support Worker Romford JD.pdf</li></ul>Additional Information:Please note YMCA Thames Gateway Group does not have a Sponsored Licence to recruit non-UK workers and therefore all candidates are expected to provide evidence that they are eligible and have the right to work in the UK. YMCA Thames Gateway Staff Benefits: To be considered for this role please click the 'Apply for this job button' at the top of this page. Please upload your CV to the system for the recruiting manager to review. YMCA Thames Gateway is serious about safeguarding; this role will be subject to a Standard Disclosure &amp; Barring Service check. At YMCA Thames Gateway we are a Disability Confident Employer and are committed to Equal Opportunities. Therefore, we value the importance of diversity and positively welcome applicant from all members of the community. The Association is committed to ensuring that all current and potential staff, members, users and visitors are treated with dignity, fairness and respect regardless of their protected characteristics within the Equality Act (2010). We strongly encourage applications from applicants of a BAME background, those with a disability and those who identify as LGTBQ+.

Housing Support Worker x 2

Job Description Housing Liaison Officer (Termination &amp; Sign Up Officer) £41,133 - £43,680 per annum 1 Permanent Post This position reports to the Termination &amp; Sign-Up Team Leader and is part of Strategic Void Management. This job has no direct line management of staff. The role will predominately be signing up applicants ensuring they are issued the correct tenancy and also at times carrying out Accompanied Viewings with tenants. Another function the post holder will be responsible for is ensuring tenancies are terminated speedily within housing law to ensure no delays in the voids process. This post will also be responsible for updating NEC property, voids module and other associated spreadsheet to allow the monitoring of void properties, sign-ups and tenancy termination. The post is based at Bridge Road Depot and is not a hybrid role with the post holder having to attend the office five days a week., It would be advantageous for the candidate to have knowledge of housing law, LBN's housing stock, voids and any qualifications relating to housing or housing law. Also, a knowledge of the allocations process would be helpful to the job role. Please view JD here closing date: 12th January 2026 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>. About Us The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Housing Liaison Officer (Terminations & Sign Up Officer)

Housing Liaison Officer (Termination &amp; Sign Up Officer) £41,133 - £43,680 per annum 1 Permanent Post This position reports to the Termination &amp; Sign-Up Team Leader and is part of Strategic Void Management. This job has no direct line management of staff. The role will predominately be signing up applicants ensuring they are issued the correct tenancy and also at times carrying out Accompanied Viewings with tenants. Another function the post holder will be responsible for is ensuring tenancies are terminated speedily within housing law to ensure no delays in the voids process. This post will also be responsible for updating NEC property, voids module and other associated spreadsheet to allow the monitoring of void properties, sign-ups and tenancy termination. The post is based at Bridge Road Depot and is not a hybrid role with the post holder having to attend the office five days a week., It would be advantageous for the candidate to have knowledge of housing law, LBN's housing stock, voids and any qualifications relating to housing or housing law. Also, a knowledge of the allocations process would be helpful to the job role. Please view JD here closing date: 12th January 2026 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that's all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by <a href="https://www.cifas.org.uk/fpn" target="_blank">https://www.cifas.org.uk/fpn</a>.

Title: Neighbourhood Housing Lead -East and East Anglia - Multiple Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance* Grade: 7 Reporting Office: Stratford, London, E15 Working/Patch Location: Redbridge, Newham, Havering, Barking and Tower Hamlets. Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 14th January 2026 -23:00 Interview Dates: To be confirmed. Interviews may be held in person at our Stratford office. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply (if prior application regretted in the last 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our East and East Anglia Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: <ul><li>Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li><li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in</li><li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li></ul>What you'll bring: <ul><li>You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.</li><li>You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li><li>You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li><li>You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li><li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li><li>Have demonstrable experience in a similar role.</li><li>Have a valid license and access to a car for work use.</li></ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. At L&amp;Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Find out more here. Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevantpolicy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - East and East Anglia - 7384

Housing Manager Salary circa £32,000 per year depending on experience, skills and qualifications, plus great benefits including Health Cash Plan Permanent, full time 37.5hpw Stevenage and Ware We can't offer a CoS for this role Home, a place where you belong You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! What you'll do <ul><li>Build strong connections with customers and take a proactive approach across our estates, so you can truly get to know our communities.</li><li>You'll look after a number of patches and neighbourhoods</li><li>Managing anti-social behaviours in our estates, responding to customer queries and complaints</li><li>Managing our voids process including liaising with local authorities</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities</li></ul>Why join us This is more than a job, it's a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in the housing sector and understand housing management, housing law and in an ideal world, universal credit too!</li><li>You have, or are willing to work towards Chartered Institute of Housing Level 3</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude</li><li>This job can challenge, especially when we're dealing with complaints, but your resilience will help you through</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc.</li><li>Good knowledge of Safeguarding and procedures around this</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>This is a hybrid role and in an average week, you'll spend 3 days working from our community patches of Stevenage and Ware.</li><li>Although you'll spend time in our neighbourhoods, we do get together regularly, catching up at our Bishops Stortford Office, and 2 days working from home catching up on admin.</li><li>There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a valid driving license, and a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>What's in it for you? <ul><li>34 days leave, pro-rated (including bank holidays and a "me day")</li><li>Paid time off for volunteering</li><li>Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)</li><li>Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies</li><li>Career path with development and an excellent training package</li><li>Excellent benefits and rewards including supermarket discounts and travel expenses</li></ul>Find out more Housing Manager Job description , find out about us and for help to apply . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a> Central Rented Portfolio 701

Housing Manager

Job Description Salary: Grade 16 £60,573-£62,766 (pro rata if part-time) Permanent - 36 hours per week or part-time 21.6 hours per week Hybrid working Job Purpose The successful candidate will be responsible for providing a safeguarding and reviewing service to children and young people who are looked after. To provide advice and consultation on issues of care planning and quality of services to all agencies involved in caring for looked after children and young people. To ensure that children and young people who are looked after receiving the services to which they are entitled. Essential Requirements Expertise in working on looked after children cases. Skills in chairing complex meetings. The ability to manage complex information, contribute to plans and achieve excellent outcomes in service delivery. Research knowledge of the impact on children of domestic violence, parental drug abuse and mental health. Ability to adapt to changing circumstances and transfer chairing skills to a variety of settings and requirements. Advanced Social Worker. Experience of overseeing social work practice, preferably at managerial level. Working effectively on safeguarding and complex LAC cases. Experience of applying evidence-based interventions. Experience of contributing to service improvement initiatives. Experience of enabling and empowering others to develop their practice. To view the role profile, please click here. About Us Croydon Council's priorities The Council balances its books, listens to residents, and delivers good sustainable services <ul> <li>Get a grip on the finances and make the council financially sustainable</li> <li>Become a council which listens to, respects and works in partnership with Croydon's diverse communities and businesses</li> <li>Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors</li> <li>Ensure good governance is embedded and adopt best practice</li> <li>Develop our workforce to deliver in a manner that respects the diversity of our communities</li></ul>Key business plan outcomes: <ul> <li>Croydon is a place of opportunity for business, earning and learning</li> <li>Children and young people in Croydon have the chance to thrive, learn and fulfil their potential</li> <li>Croydon is a cleaner, safer and healthier place, a borough we're proud to call home</li> <li>People can lead healthier and independent lives for longer</li> <li>Croydon Council's new ways of working</li></ul>Equal Opportunities Statement Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check, if the role requires one.

Independent Reviewing Officer

Title: Neighbourhood Housing Lead -East and East Anglia - Multiple Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience, plus £1,300 ECU allowance* Grade: 7 Reporting Office: Stratford, London, E15 W orking/Patch Location: Redbridge, Newham, Havering, Barking and Tower Hamlets. Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 14th January 2026 -23:00 Interview Dates: To be confirmed. Interviews may be held in person at our Stratford office. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Previous applicants need not apply (if prior application regretted in the last 12 weeks) Role Profile - Neighbourhood Housing Lead.docx Join our East and East Anglia Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: <ul> <li> Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. </li> <li>You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in</li> <li>You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.</li> </ul>What you'll bring: <ul> <li> You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. </li> <li> You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents.</li> <li>You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.</li> <li>You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.</li> <li>Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.</li> <li>Have demonstrable experience in a similar role.</li> <li>Have a valid license and access to a car for work use.</li> </ul>Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. At L&amp;Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&amp;Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

About us: At Praktika we are on a mission to deliver efficient and engaging learning experiences for billions of students worldwide by bridging the gap between learning apps and human tutors. We have done this by creating a fully automated language tutorship experience powered by generative AI Avatars. After raising $30 million in Series-A funding, we are growing and looking for a Community Manager to join us! We are a global small team of 40 innovators who are pushing the boundaries of what's possible in language learning and tutoring. In this fast-paced environment we like independent self-starters who can work well in a team as well as unassisted and who enjoy the working environment of an early-stage startup. About the role: What you will own: 1. Discord Community You fully own our Discord with 16,000 members and growing. <ul><li>Moderate and structure the community so it feels safe, active, and high quality</li><li>Create rituals, norms, and recurring moments people actually care about</li><li>Work actively with power users, not just announcements and rules</li><li>Turn Discord into a retention and feedback engine, track weekly statistics</li></ul>2. Weekly Language Events You run weekly Discord live events focused on speaking practice. <ul><li>Organize and host language practice sessions across key languages</li><li>Experiment with formats like speed conversations, challenges, themed sessions</li><li>Make these events fun, not awkward classroom energy</li><li>Turn events into content and moments worth sharing</li></ul>3. Face of the Community You are on camera and visible. <ul><li>Create YouTube videos with product updates, walk-throughs, and honest reviews</li><li>Present features clearly and confidently</li><li>Be the bridge between product and users, including surfacing feedback internally</li><li>Show personality without making it about you</li></ul>4. Brand Curation We have scale - now we need taste and consistency. <ul><li>Help define how Praktika sounds, looks, and behaves in community spaces</li><li>Align Discord, YouTube, and social presence into one coherent brand voice</li><li>Push back on bad ideas. Protect the brand. Raise the bar!</li><li>Work closely with marketing in with social media posting</li></ul>What we are looking for from you: <ul><li>You are comfortable speaking on camera and do not freeze when recording yourself</li><li>You have run or grown an online community before, ideally on Discord</li><li>You understand language learners because you have been one</li><li>You are structured enough to run weekly programming without chaos</li><li>You have strong taste and know when something feels off brand</li><li>You are proactive. You do not wait for instructions</li><li>You can balance warmth with authority in community spaces</li></ul>It would be great if you: <ul><li>Speak multiple languages</li><li>Are an AI/tech enthusiast and love experimenting with AI products</li><li>Have hosted live events or workshops before</li><li>Have experience with YouTube or long-form video content</li><li>Have worked with consumer apps or creator-led brands</li></ul>Why should you join Praktika: We expect dedication and hard work-but we also believe in rewarding it. Our compensation reflects the effort and results you bring to the table. <ul><li>Equity that grows with your impact: Equity growth via stock options</li><li>26 days holidays plus bank holidays</li><li>Yearly off-sites: Last year was in Turkiye!</li><li>Health and wellness benefits to support your overall well-being through Safetywing</li><li>Access to an AI toolkit including ChatGPT, Copilot, and other productivity tools</li><li>Annual educational budget of up to $1,000</li></ul>We will provide you with feedback throughout the interview process. Join Praktika and lead the charge in driving exponential growth and innovation. Apply now to be part of a team that is redefining language learning for millions of users worldwide. Department Operations Locations London Remote status Hybrid

Community Manager

Recovery Coordinator X2 - HRS Location: 590 Seven Sisters Road, London, N15 6HR Working Hours: 37 hours per week. Evening and weekend work maybe required. Contract Type: Permanent Salary: £28,690 - £34,730 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change. HRS is currently recruiting for 2 Recovery Coordinator (Full-Time) to join our dedicated team, supporting individuals affected by alcohol misuse. What we do.... HRS offers support to residents of Haringey who are at any stage of their substance use recovery journey. Our mission is to enable others to find the support they need within their local community. We help them to access support services and to build a community of support as they work towards achieving their goals. Our mission is to support people in reducing their drinking, minimising risks, and raising awareness about alcohol dependence. About the role... As a member of the multi disciplinary team, you will be running a variety of peer support groups as well as working with service users one-on-one in order to build their recovery capital and achieve their recovery goals. We aim to help people to build and sustain long-term recovery from addiction and encourage self-efficacy believing that everyone is an expert in themselves, they often need a helping hand on their journey. We are seeking a positive and motivated individuals who have the ability to navigate a fast-paced and challenging client group with a variety of complex needs. Direct substance use knowledge is not essential but preferred, and we encourage applications from those with transferrable skills and experience. Evening and weekend work may be required, which will be rota based depending on service delivery. You will be expected to.. <ul><li>Manage a service user caseload, devising, implementing and reviewing on-going recovery plans and treatment, liaising closely with the full range of workers and skills within the service team, including family members and significant others as appropriate.</li><li>Carry out triage/screening assessments and comprehensive assessments with service users.</li><li>Work collaboratively with partner agencies to undertake shared assessments, key working and interventions to promote individual service user progression from engagement, through structured treatment to self-sustained recovery.</li><li>Facilitate service user access to treatment and community resources to increase recovery and social capital, supporting service users and their families within their local community.</li><li>Develop and deliver quality programs and packages of work/ psychosocial interventions that meet local need across both group work and one to one formats.</li></ul>To view the full job description please click here. What We Offer We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package: <ul><li>27 days' annual leave, rising to 32 after 1 year (plus bank holidays)</li><li>Pension scheme with 4.5% employer contribution, matched up to 6.5%</li><li>Life assurance (3× annual salary)</li><li>Enhanced sick pay and family-friendly pay</li><li>Birthday leave and the option to buy up to 5 extra days' annual leave</li><li>Professional fee reimbursement for relevant qualifications</li><li>24/7 online GP access and Employee Assistance Programme</li><li>Recognition and long service awards via our Way to Go and Aspirations portals</li><li>£500 Recommend a Friend bonus</li><li>Cycle to Work scheme and Credit Union membership</li><li>Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good</li><li>Free will writing service and wellbeing initiatives throughout the year</li></ul>Inclusion and accessibility Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: <a href="mailto:recruitmentteam@waythrough.org.uk" target="_blank">recruitmentteam@waythrough.org.uk</a> Closing Date: 2026-01-16

Recovery Co-Ordinator

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values</li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents.</li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals</li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented</li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting</li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience.</li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments.</li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.</li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders.</li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.</li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.</li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies</li><li>Develops capability of team members in order to meet key performance goals and future succession requirements.</li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.</li><li>Oversees the tenancy management process by co-ordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.</li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment.</li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.</li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.</li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.</li></ul>About You <ul><li>Good level of general education</li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.</li><li>Proficiency in using property management software. Training will however, be provided.</li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.</li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-site operation within the property sector, leisure or retail environment.</li><li>Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.</li><li>A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.</li><li>Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.</li><li>Excellent verbal and written communication skills &amp; numerical skills necessary to complete the above activities.</li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.</li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.</li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.</li></ul>Desirable <ul><li>Evidence of change management delivery</li><li>Knowledge of Landlord/Tenant Legislation</li></ul>Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to <a href="mailto:AskHR@greystar.com" target="_blank">AskHR@greystar.com</a>.

<ul><li>Job_application_guidance</li><li>Homelessness_Performance_and_Projects_Team_Leader_JD</li></ul>Job Title: Homelessness Performance &amp; Projects Team Leader (OneTeam role) Housing Options Team Full Time - 37 hours per week - 2- year fixed term contract Band 8 - £39,862 - £44,075 (Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance) This role is primarily office based - 2 days per week at Brentwood Office, 2 days per week at Rochford Office Closing Date for accepting applications: 16th January 2026 We are seeking an experienced and motivated Performance &amp; Projects Team Leader exciting opportunity to lead and deliver specialist projects that make a real difference in our communities. In this role, you will oversee and deliver key projects, including commissioned services and targeted initiatives addressing domestic abuse, single-person homelessness and rough sleeping. Drive excellence within the homelessness service by implementing robust performance frameworks and reporting mechanisms. Monitor service delivery, evaluate impact, and champion improvement through data-driven insights. You will also need to demonstrate the following: Proven experience in project management and performance monitoring <ul><li>Knowledge or experience in the field of homelessness </li></ul><ul><li>Strong analytical and problem-solving skills, with the ability to turn data into actionable improvements. </li></ul><ul><li>Excellent communication and leadership skills to engage stakeholders and inspire teams. </li></ul><ul><li>Knowledge of housing &amp; homelessness policy, procedures, and legislation. </li></ul><ul><li>A valid driving license and access to a car </li></ul><ul><li>Basic DBS check </li></ul>(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance) For an informal discussion please contact Angela Abbott on 01277 312500 Brentwood Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.

51 Full Time Jobs in Brentwood, UK