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Scheme Manager Location: High Wycombe Salary: £33,054 per annum Hours: Full time - 37.5 hours per week Make a Real Difference Every Day Are you passionate about empowering people with learning disabilities to live independently? At Grove Gardens, you'll lead a dedicated team in a vibrant, inclusive supported living service that's home to 14 adults. Together, we create a safe, welcoming environment where individuals thrive through community engagement, personal development, and meaningful support. About Grove Gardens Grove Gardens is a warm and inclusive supported living scheme comprising six one-bedroom flats and eight studio apartments. The people we support enjoy access to day services and community-based activities that promote independence, wellbeing, and connection. What You'll Be Doing As Scheme Manager, you'll play a key role in shaping the lives of the people we support and leading a committed team. Your responsibilities will include: <ul><li>Leading and motivating Support Workers and Waking Night Workers to deliver high-quality, person-centred care.</li><li>Collaborating with social workers and external agencies to support individual outcomes.</li><li>Managing staff rotas, annual leave, and sickness cover to ensure consistent service delivery.</li><li>Overseeing recruitment, onboarding, and induction of new team members.</li><li>Providing occasional weekend cover as part of the management rota.</li></ul>What We're Looking For We're seeking someone who is: <ul><li>A confident and compassionate leader with experience in social care or supported living.</li><li>Skilled in team management and operational coordination.</li><li>Proficient in IT and comfortable using digital systems.</li><li>A holder of a full UK driving licence with access to a vehicle.</li><li>Committed to empowering people with learning disabilities to live fulfilling lives.</li></ul>Why Join Us? We value our team and offer a generous benefits package, including: <ul><li>33 days' annual leave (including bank holidays), rising to 35 with service.</li><li>£33,054 salary for a 37.5 hour week.</li><li>Annual performance bonus and monthly attendance bonus.</li><li>Annual salary and cost of living review.</li><li>Workplace pension scheme and life assurance (3x annual salary).</li><li>Ongoing professional development and support.</li><li>Commitment to staff wellbeing through the Five Ways to Wellbeing.</li></ul>Apply Today If you share our values and want to make a meaningful impact, we'd love to hear from you. We shortlist and interview on a rolling basis, so early applications are encouraged. Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will require a satisfactory DBS disclosure and relevant recruitment checks. We are an Equal Opportunities &amp; Disability Confident Employer.

Scheme Manager

C&amp;SH Scheme Manager - Seabrook Court About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Seabrook Court is a supported living service for adults with learning disabilities, offering 20 individual flats with a lounge, kitchen, bathroom, and bedroom for comfortable and private living. We provide 24-hour care, working various shifts to ensure continuous support. The people we support engage in a variety of day services and community-based activities, promoting independence, wellbeing, and personal development in a friendly and supportive environment. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Collaboration:Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Support Workers and Waking Night Workers.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support. A full UK driving licence and access to a vehicle is required. Who we are looking for We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting the people we support first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>If you share our values, we would love you to work for us. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Employee assistance helpline</li></ul>If you share our values, we would love you to work for us. We are an Equal Opportunities &amp; Disability Confident Employer

Scheme Manager - Litslade Farm About the role Are you passionate about making a difference and thrive in dynamic environments? Join us as an experienced Scheme Manager to review support plans, supervise staff, manage change, and bring creative ideas to enhance our service. Litslade Farm is a learning disability residential care home that supports 8 people with various complex needs. We support people who are Non-Verbal, require nutrition, hydration and medication via a PEG tube, diabetics who require insulin injections, stoma care, hoisting and full personal care. This is a fast-paced scheme that requires an enthusiastic and energetic individual to manage and thrive. The scheme offers 24-hour care with 7 AM staff and 7 PM staff and 4 waking night staff. Key Responsibilities: <ul><li>Empowerment and Support: Lead and inspire a dedicated team to support vulnerable people in achieving independence and fulfilling lives, collaborating with social workers and other professionals.</li><li>Collaboration: Liaise with external agencies to ensure a smooth and supportive journey for each young person.</li><li>Team Leadership: Manage and support a team of Support Workers and Waking Night Workers.</li><li>Operational Management: Oversee staff rotas, including organising annual leave and covering sickness.</li></ul>You will be responsible for managing the scheme rota, recruitment and induction of new staff. This role may also require managerial shifts covering the weekend where necessary to ensure full and consistent cover of all shifts. It is essential that you have strong IT skills, the ability to empower and lead a team of support staff to deliver exceptional care and support, a full UK driving licence and access to a vehicle. Who we are looking for We are keen to recruit an individual who shares and demonstrates our values, which are: <ul><li>Putting the people we support first</li><li>Treating people with respect, promoting independence and choice</li><li>Developing passionate and committed teams</li><li>Being cost effective without compromising standards or safety</li></ul>If you share our values, we would love you to work for us. The benefits In return for your hard work and commitment, we offer a considerable benefits package which includes: <ul><li>Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service</li><li>£33,054 pa for a 37.5 hour week</li><li>Annual bonus based on satisfactory performance</li><li>Monthly attendance bonus on top of your basic salary</li><li>Annual salary and cost of living review</li><li>Commitment to health and wellbeing with the Five Ways to Wellbeing</li><li>Workplace pension scheme and life assurance of three times your annual salary</li><li>Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us</li><li>Employee assistance helpline</li></ul>If you share our values, we would love you to work for us. We are an Equal Opportunities &amp; Disability Confident Employer

Reach for Remarkable Job Title: Accommodation Clerk Manager Location: RAF Northolt, UB5 6NG Salary: £27,759 per annum | Full-time | Monday-Friday, 9am-4:30pm Lead with purpose. Grow with pride. Join Aramark at RAF Northolt. We're on the lookout for a confident and organised Accommodation Clerk Manager to join our welcoming team at RAF Northolt. If you're passionate about delivering exceptional service, enjoy leading others, and thrive in a fast-paced environment, this could be your next great opportunity. As the Accommodation Clerk Manager, you'll be the heartbeat of our front-of-house operations-motivating your team, ensuring smooth daily processes, and supporting the site manager with key tasks. You'll play a vital role in making sure our guests feel welcome and well looked after. Why choose Aramark?At Aramark UK, we believe in making work-life balance achievable-even in hospitality. We're proud to support Defence, Judicial, Education, and private sector clients with world-class catering and facilities services. And we're just as proud of our people-some of the best talent in the industry. What's in it for you? <ul><li>A stable full-time role: 35 hours/week, Monday to Friday</li><li>Competitive salary: £27,759 per year</li><li>Discounted meals while on shift</li><li>On-site gym access</li><li>Access to our Employee Benefits App, Online GP services, Employee Assistance Scheme, and hundreds of discounts - from groceries to weekend treats</li><li>Life assurance, pension contributions, and generous holiday entitlement (with the option to buy more)</li><li>Career development opportunities-we love to promote from within</li><li>Apprenticeship schemes and ongoing training to support your growth.</li></ul>What you'll be doing: <ul><li>Managing daily accommodation operations and leading your team</li><li>Handling booking requests and guest communications (approx. 50 emails/day)</li><li>Preparing arrival packs and coordinating guest check-ins/check-outs</li><li>Maintaining accurate records using software and Excel</li><li>Liaising with internal departments and external stakeholders</li><li>Ensuring GDPR compliance and confidentiality at all times.</li></ul>What we're looking for: <ul><li>UK residency for the past 3 years (due to sector requirements)</li><li>Legal right to work in the UK</li><li>Ability to pass full security vetting and DBS checks</li><li>Strong leadership and communication skills</li><li>Proficiency in Microsoft Office, especially Excel</li><li>A proactive, independent approach with confidence in working with senior management.</li></ul>We're proud to be inclusive. Aramark UK is a Disability Confident and Forces Friendly employer, holding the prestigious ERS Gold Award. We're committed to building a diverse and supportive workplace where everyone can thrive. If you need adjustments during the recruitment process, just reach out to us at <a href="mailto:careers@aramark.co.uk" target="_blank">careers@aramark.co.uk</a>-we're here to help. Ready to bring your energy and organisation to a role that matters? Apply now and show us the flavour you'll bring to our team. Job Reference: 612336. Already part of the Aramark family? Please speak to your line manager before applying.

Accommodation Manager

Mental Health Team Manager - Cholsey Supported Housing Project - £31,200 - £36,400 per annum (Salaries vary depending on experiences) Contract Type - Permanent, Full Time - 37 hours per week, Monday - Friday, inclusive of bank holidays, Occasional Evening &amp; Weekends, with occasional covering of shifts. You will be required to participate in an on-call rota as part of this role. Location - Cholsey, Oxfordshire We are recruiting a Team Manager for our 10-bed Cholsey Service, a 24-hour, 7-day-a-week supported accommodation service for individuals with acute mental health diagnoses. This longer-term living service provides intensive, trauma-informed support tailored to each resident's recovery journey. The role is ideal for someone experienced in managing spot placements and passionate about complex case management, tenancy sustainment, meaningful activity, and progression in daily living skills. Role Overview You will be responsible for the day-to-day management of the service, ensuring the team delivers bespoke support packages aligned with individual needs. You will ensure KPIs are met and audits are successful, demonstrating the service is operating efficiently and legally. You will provide leadership to the team and encourage them to perform at their highest level achievable. Key Responsibilities: Further detail can be found in the Job Description <ul> <li>Oversee daily operations and ensure support plans promote dignity, choice, and independence</li> <li>Manage complex cases and escalate serious concerns to clinical teams</li> <li>Facilitate move-ins, manage voids, and coordinate with brokerage and housing teams</li> <li>Lead reflective practice following serious incidents</li> <li>Supervise and develop staff, manage rotas, recruitment, and training compliance</li> <li>Create and manage rotas to ensure adequate staffing across the 24/7 service</li> <li>Conduct audits, spot checks, and ensure health &amp; safety standards</li> <li>Oversee medication checks and safeguarding processes</li> <li>Advocate for residents in clinical consultations and support benefit access</li></ul>Person Specification: Further detail can be viewed in the Job Description. Even if you don't have all the specifications below, please still apply as we would welcome a conversation with individual's with experience in different sectors. Essential: <ul> <li>Strong experience managing a team </li> <li>Basic knowledge of safeguarding, mental health, and team development </li> <li>Strong planning, communication, and management skills </li></ul>Why join us? <ul> <li>Be part of a values-driven organisation: Caring, Safe, Creative, Aspirational</li> <li>Make a real difference in the lives of vulnerable adults</li> <li>Access to training, development, and career progression</li> <li>Supportive management and collaborative working environment</li> <li>Competitive salary and pension scheme</li> <li>24/7 Employee Assistance Programme (EAP)</li> <li>Cycle to Work Scheme</li> <li>Enhanced maternity, paternity and adoption leave</li> <li>Access to Blue Light Card discounts</li> <li>Opportunities for secondments and internal progression</li></ul>If this Mental Health Team Manager position sounds like the role for you then please apply today! We would love to hear from you! This vacancy may be closed early. To learn more about Response and what we do, please visit our website. Closing date - All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK.

Mental Health Team Manager - Supported Housing

Housing Management Coordinator Rickmansworth, Hertfordshire Permanent, Full Time (37.5hpw) Monday - Friday Salary £25,838 to £26,645 per annum and great benefits including Health Cash Plan We can't offer CoS for this role Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Hertfordshire. As our Housing Management expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts alongside management of the day-to-day maintenance of the building. What you'll do <ul><li>Supporting older people services (over 55s) Independent living</li><li>Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies.</li><li>Help our customers with housing benefit claims, making sure that these are received on their rent account.</li><li>Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court.</li><li>Ensuring we are health and safety compliant and that maintenance standards are met.</li></ul>Why join us? Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you're free to bring your best self to work and grow in a way that suits you. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>Experience in managing a housing management caseload and overseeing landlord and housing management duties</li><li>Know-how of re-letting units, collecting rents, and taking formal tenancy action when needed.</li><li>Able to take on a lead role within the team, offering guidance and support to your colleagues</li><li>The ability to work on your own initiative, positively influencing people from all different backgrounds.</li><li>A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative.</li></ul>The practical bits <ul><li>Flexible working hours (37.5 hpw) Monday - Friday</li><li>Based at our service in Rickmansworth and occasional travel to the properties in Beds and Herts.</li><li>Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups.</li><li>You'll need an Enhanced DBS check done and we pay for that.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day")</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support</li><li>Work your way with flexibility to balance life and work</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply and for all our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Housing Management Coordinator

Job title: Neighbourhood Manager Location: Hybrid / Oxford Salary: £17,400.00 Working hours: 17.5 hours per week Contract: 11 months fixed term contract DBS Level: This role requires a Standard DBS check. Driving license and own car essential About A2Dominion We are a UK housing association committed to a new vision - providing homespeople love to live in. With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and shared ownership. Role overview Are you ready to make a real impact in the heart of vibrant communities? As aNeighbourhood Manager at A2Dominion, no two days will ever be the same. You'll be the face of the company,directly shaping the lives of residents by providing the support, care andattention that make their communities thrive! You'll play a crucial role in delivering exceptionalneighbourhood management across a diverse portfolio of residential and mixedtenured buildings. Your work will directly enhance the safety, wellbeing andsatisfaction of our residents, while ensuring compliance with all regulations.From conducting estate inspections and managing building safety, to handlingtendency issues like Noise Complaints and safeguarding, you'll be at theforefront of creating vibrant, thriving communities. If you're passionate about making a difference, building strong relationships,and driving high-quality service, this is your opportunity to help shape thefuture of our communities! Key responsibilities: * Conduct estate, scheme, and property inspections to maintain high standardsof safety and cleanliness. * Support residents with tenancy management issues such as noise complaints,disputes, and safeguarding concerns. * Work closely with internal departments and external partners to addressbuilding maintenance and safety. * Engage with residents through regular communication, ensuring their concernsare heard and acted upon. * Provide tailored support to vulnerable individuals and families, ensuringtheir needs are met. * Gather feedback from residents to continually improve services and ensuresatisfaction. * Represent the company in external meetings, attend court proceedings, andsupport residents through various issues. About you: * Driving license and own car essential * You really care about making a difference and want to help people feel safeand supported in their homes. * You've got some experience in housing, or, you're keen to learn aboutbuilding safety, fire safety, and tenancy issues. * You understand how important it is to look out for people especially thosewho might be vulnerable, and you want to be someone our residents can trust andturn to when they need help. * Experience dealing with tenancy matters, like noise or neighbour concerns,and you're either familiar with housing policies and regulations or open tolearning as you go. You enjoy solving problems and can explain things clearly,in a way that makes sense to everyone. * Confident using tools like Outlook, Word, and Excel, and you pick up newsystems quickly. You also pay attention to detail, especially when it comes tokeeping information accurate and up to date. * You're comfortable working in a fast-paced environment, where priorities canchange quickly, and you're able to stay organised while juggling multiple tasksat once. This role is a chance to use your people skills and practical know howto make a real impact helping our customers feel valued, supported, and proudof where they live. Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include: * 25 days' holiday pro rata (Plus Bank Holidays) Up to 8% contributory pension * In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family. Diversity &amp; Inclusion We're proud to be a Disability Confident Employer and welcome applications frompeople of all backgrounds. Our recruitment process is inclusive and accessible,and we guarantee an interview to disabled applicants who meet the minimumcriteria. Reasonable adjustments are available throughout the process - justcontact our Resourcing Team at <a href="mailto:resourcing@a2dominion.co.uk" target="_blank">resourcing@a2dominion.co.uk</a> We know some people hesitate to apply if they don't meet every requirement. Ifthat's you, we encourage you to apply if your skills and experience align -please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers. This Vacancy is being managed by Hollie Furness <a href="mailto:-Hollie.Furness@a2dominion.co.uk" target="_blank">-Hollie.Furness@a2dominion.co.uk</a>

Neighbourhood Manager

The vacancy Fixed Term Contract for 12 months with possibility to go permanent within the wider Housing Team. Full time (37 hours per week) We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits in the Houghton Regis area and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing: <ul> <li>Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.</li> <li>Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.</li> <li>Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported.</li> <li>Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.</li> <li>Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.</li> <li>Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.</li> <li>Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.</li></ul>We'd love to meet someone with: <ul> <li>Previous experience in housing or tenancy management, ideally within a social housing setting.</li> <li>A strong understanding of ASB legislation and best practice in case handling.</li> <li>Proven ability to manage rent arrears and support financial wellbeing.</li> <li>Experience with newbuild signups.</li> <li>Excellent customer service skills with a resident-first approach.</li> <li>Strong problem-solving, negotiation, and influencing skills.</li> <li>Effective communication, time management, and organisational abilities.</li> <li>Experience working collaboratively with internal and external stakeholders.</li></ul>Why Join Us? At bpha, our values are at the heart of everything we do: <ul> <li> We take responsibility: We do what we say and are accountable for our actions.</li> <li>We show empathy: We respect and listen to every colleague and customer.</li> <li>We are better together: We value diversity and achieve more as one team.</li> <li>We are ambitious: We strive for excellence and make a positive difference.</li></ul>Amongst what we offer you is: <ul> <li>A competitive salary of £33,500 including car allowance</li> <li>28 days holiday PLUS Bank Holidays</li> <li>A generous contributory pension scheme</li> <li>Private health care</li> <li>Free life assurance</li> <li>Access to a wide range of wellbeing services and tools, including a digital gym</li> <li>Opportunities for learning and development</li> <li>Discounted gym membership</li> <li>Retail discount scheme</li></ul>Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references. About us bpha is a Housing Association located in the Oxford to Cambridge Corridor, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, shared ownership and supported housing. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. We invest the money we make in existing homes, to enable us to build new homes, and to deliver new and improved services. As a bpha employee, you'd be joining 500 passionate and valued colleagues. All working together, to achieve our mission and deliver quality service for over 20,000 homes and a more than 33,000 residents (and counting!). Our vision and values 'Quality homes. Connected communities'. Our vision underpins our commitment to provide and maintain safe, sustainable, efficient, high standard homes for local people. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Housing Officer

Equans is looking for an experienced Resident Liaison Officer to join our team in Slough on a full-time, permanent basis. This is an exciting opportunity to play a key role in supporting residents and clients across social housing and regeneration projects, ensuring a smooth and positive customer experience throughout the delivery of improvement and maintenance works. As a Resident Liaison Officer, you'll act as the main point of contact between residents, our site team, and project managers - helping to minimise disruption, manage expectations, and maintain strong relationships within the local community. Key Responsibilities <ul> <li>Build and maintain positive relationships with residents, keeping them informed of planned works, schedules, and progress.</li> <li>Work closely with site managers and supervisors to ensure residents' needs are understood and met.</li> <li>Arrange access appointments, distribute notices, and assist in resolving any issues or complaints efficiently and professionally.</li> <li>Attend and support resident meetings, open days, and community engagement events.</li> <li>Keep accurate records of resident interactions, access arrangements, and any special requirements.</li> <li>Ensure residents' homes are treated with care and respect during all works.</li> <li>Promote Equans' commitment to excellent customer service and community partnership.</li> </ul> Who You Are <ul> <li>Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role (ideally within social housing, regeneration, or construction environments).</li> <li>Excellent communication and interpersonal skills, with the ability to build trust quickly.</li> <li>Organised and proactive, able to manage multiple tasks and priorities effectively.</li> <li>Empathetic and patient, with a professional and approachable manner.</li> <li>Confident working independently and as part of a wider site/project team.</li> <li>Strong IT and administrative skills for managing resident data and communications.</li> </ul> What We Offer <ul> <li>Competitive salary and benefits package</li> <li>24 days annual leave + bank holidays</li> <li>Pension scheme and life assurance</li> <li>Employee benefits platform with discounts and wellbeing support</li> <li>Opportunities for professional development and career progression within Equans</li> </ul> Who We Are At Equans, we deliver essential services across energy, regeneration, and facilities management, supporting communities as they transition to a sustainable future. Our people are at the heart of what we do - and our Resident Liaison Officers play a crucial part in helping us deliver high-quality, resident-focused service on every project. FILTERS Filtrer vos resultats Clear Countries Cities Regions Réinitialiser Appliquer Place: Workplace : Slough United Kingdom

Resident Liaison Officer

Housing Manager Oxford Permanent, Full time (37.5 hpw) Salary £32,000 to £38,000 per annum (depending on experience, skills and qualifications) plus great benefits including Health Cash Plan We can't offer CoS for this role Home, a place where you belong Join us as a Housing Manager at Home Group, in our awesome housing team in Oxford. You'll be our face-to-face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day! What you'll do <ul><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.</li><li>You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).</li><li>Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.</li><li>Managing anti-social behaviour is a core aspect of this role, requiring a proactive approach to identifying and addressing issues as they arise. The postholder will respond effectively to customer queries and complaints, working to promote safe, inclusive, and well-maintained communities.</li><li>Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.</li></ul>You have <ul><li>You are experienced in the housing sector and understand housing management, housing law and in an ideal world, universal credit too plus you have, or are willing to work towards Chartered Institute of Housing Level 3</li><li>Demonstrable experience in effectively managing anti-social behaviour cases, with a proven ability to resolve complex issues and support community safety.</li><li>Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude.</li><li>Passionate about delivering excellent customer service and have a genuine desire to help your customers.</li><li>This job can challenge, especially when we're dealing with complaints but your resilience will help you through.</li><li>Confident working with external partners and stakeholders such as local authorities, MP's etc.</li></ul>The practical bits <ul><li>This is a hybrid role and in an average week, you'll spend 3 days working from our community patches in Oxford and two days working from home.</li><li>Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.</li><li>We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.</li><li>To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!</li><li>You'll need a Standard DBS check done and we pay for that.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! What's in it for you? <ul><li>34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!</li><li>Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.</li><li>Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.</li><li>We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!</li></ul>Find out more Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so if you need any reasonable adjustments email <a href="mailto:Recruitment@homegroup.org.uk" target="_blank">Recruitment@homegroup.org.uk</a>

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