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<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.&nbsp;<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAYhlY3ABPIoYXV5WdI2MkrRYr9OYGantq1N0TODGMudqZ0Z9/hXKuKCNzRwQsJWPx" target="_blank">Role Profile.docx</a>*Previous Applicants May Not Apply*Join our Rent &amp; Service Charge Team at L&amp;Q:At L&amp;Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents.That’s where you come in.As Managing Agent Contract Manager is at the heart of this, you’ll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve.This isn’t just another management role, it’s a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&amp;Q , our residents and uphold regulatory compliance.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Ensuring fairness &amp; compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.</li><li>Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.</li><li>Championing residents resolving disputes, challenging poor performance, and ensuring transparency.</li></ul>&nbsp;What you'll bring:<ul><li>Proven expertise in leasehold block management, ideally across large or complex estates.</li><li>Strong legal and regulatory knowledge, including the Landlord &amp; Tenant Act 1985, Commonhold &amp; Leasehold Reform Act 2002, and Leasehold &amp; Freehold Reform Act 2024.</li><li>Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.</li><li>Professional credibility ideally with&nbsp;TPI or RICS (or equivalent experience).</li><li>Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.</li><li>The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click here to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!

Managing Agent Contract Manager

About the RoleDo you have a track record of delivering Decarbonisation and Retrofit, and&nbsp;an understanding&nbsp;of the public sector role in delivering energy efficiency in housing? Do you want to lead innovative projects that generate economic, social and wellbeing benefits and contribute to climate action and net zero targets? Do you want your next role to be in a top performing and supportive team, making a real difference to local residents? Then this could be the role for you.The Liverpool City Region Combined Authority (LCRCA) are recruiting for a Housing Retrofit &amp; Decarbonisation Delivery Manager to&nbsp;join the Combined Authority’s Housing Partnership team. Your primary focus will be to develop, support and lead delivery of housing energy efficiency and decarbonisation projects, working&nbsp;closely with&nbsp;Department of Energy Security and Net Zero (DESNZ) and the North West Net Zero Hub.&nbsp; You will work in partnership with the six constituent Local Authorities, registered providers and other key partners across Liverpool City Region to provide technical expertise and guide project teams. You will co-ordinate&nbsp;intelligence and data to inform housing retrofit strategy, policy and project development and deliver projects in line with public funding reporting. &nbsp;About the personIf you think you match the job description, and our values, then click on the link to apply.&nbsp;Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide will be used for shortlisting.Essential skills and knowledge for this role:<ul><li>A subject relevant degree or equivalent considerable experience within relevant housing decarbonisation and energy efficiency</li><li>Excellent experience bidding for and delivering housing or green industry projects</li><li>Strong skills in financial management, grant funding agreements and related reporting&nbsp; </li><li>Proficient line manager and matrix team manager, motivating direct reports and project teams to deliver quality outcomes</li><li>Experience of developing multiple strategic stakeholder relationships across all levels to persuade, negotiate and influence</li><li>Familiarity with project management tools and methodology to support delivery of projects to time and budget</li><li>Accustomed to reporting via governance and decision-making process</li></ul>About the organisationThe Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.Staff benefits&nbsp;<ul><li>Local Government Pension Scheme contributions between 5.5% and 12.5%</li><li>Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li><li>Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li><li>Flexible and hybrid working</li><li>24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li><li>Automatic enrolment to our Westfield Health Programme</li><li>Corporate discounts at council-owned gyms</li><li>Bike to Work Scheme</li><li>Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li></ul>&nbsp;Equality, Diversity &amp; Inclusion&nbsp;We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.Applications that do not include this evidence will not be considered under the guaranteed interview schemes.The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Housing Retrofit & Decarbonisation Delivery Manager

Permanent Contract of Employment – 37 hours per weekLocation – Hybrid Working (Contractual Base – Llandrindod Wells)Closing date - 26/09/2025Lead with purpose. Inspire change. Shape the future of housing in Powys.Are you a visionary leader ready to make a real difference? Powys County Council is seeking a&nbsp;dynamic, visible, and inspirational Head of Housing&nbsp;to join our newly energised senior leadership team. Together, we’re driving forward our ambition to make Powys a&nbsp;Stronger, Fairer, and Greener County.Reporting directly to the&nbsp;Chief Officer – Place, this pivotal role offers the opportunity to lead a high-performing, fully resourced housing service through a period of exciting transformation and growth. You’ll be at the heart of strategic decision-making, supporting councillors, navigating complex financial and political landscapes, and ensuring robust governance and compliance.What You’ll Lead:<ul><li>Housing strategy, including housing markets</li><li>Improving housing standards across all tenures</li><li>Housing development, including a major and growing Council-house building programme</li><li>Management of the Council’s housing portfolio, including tenancy and estate management and repairs and maintenance</li><li>Homelessness strategy and services </li><li>Resettlement services</li><li>Housing compliance and quality assurance</li><li>Financial strategy and responsibility for the Housing Revenue Account and Housing General Fund</li><li>Gypsy and traveller sites</li></ul>What We’re Looking For:We’re seeking a&nbsp;resilient and forward-thinking leader&nbsp;with a proven track record in transformation, team leadership, and strategic housing delivery. You’ll bring:<ul><li>Strong leadership and people management skills</li><li>Strategic insight and operational agility</li><li>A solution-focused mindset with sound judgement</li><li>Experience in driving improvement and delivering results</li><li>Integrity, professionalism, and the ability to inspire and motivate</li></ul>This is a rare opportunity to inherit a&nbsp;well-regarded, high-performing team, following the planned retirement of the current Head of Housing. With a successful restructure in 2021 and the integration of facilities management in 2022, our service is primed for continued success.Why Powys?Powys is a stunning place to live and work – rich in culture, natural beauty, and community spirit. From the&nbsp;Hay and Green Man festivals&nbsp;to the&nbsp;Royal Welsh Show, our county is alive with energy and pride.We offer:<ul><li>A&nbsp;flexible working model, including home working, regular working at the Council’s Area Housing Offices across Powys and at County Hall, Llandrindod Wells</li><li>A&nbsp;competitive salary and benefits package</li><li>Generous annual leave</li><li>Professional development opportunities</li><li>A relocation package for the right candidate</li><li>A supportive, collaborative environment where you can thrive</li></ul>

Head of Service

37 hours per week / £37,000 per annum / fixed term until 1 November 2026 / hybrid – based in Hove and regular travel to our sites across Sussex and Guildford / Monday-Thursday 9-5pm; Friday 9-4.30pm.&nbsp;is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.We are recruiting for a brand-new role to join our Asset Management Team which works closely with colleagues across housing, compliance, and property management to deliver excellent housing services.As our new Compliance Housing Officer, you will be responsible for delivering high-quality housing services and ensuring property compliance across our sites. You will ensure all statutory and regulatory obligations are met, particularly in relation to health and safety, property standards, and landlord responsibilities. You’ll also oversee responsive mechanical and electrical services, ensuring safe and reliable housing for our residents. For an initial six months, the role will take the lead on coordinating the onboarding of new properties in and around Hove whilst also providing essential support across our property portfolio.In delivering the role, you will be responsible for:<ul><li>Managing onboarding and tenancy processes, including home visits, occupancy checks, and emergency protocols.</li><li> Coordinating repairs and compliance checks, ensuring timely completion</li><li>Monitoring housing regulations and safety standards (e.g. gas, fire, legionella, asbestos).</li><li>Conducting inspections and audits, maintaining regulatory registers, and supporting contractor management.</li><li>Delivering excellent customer service and supporting income collection and tenancy issue resolution.</li><li>Representing YMCA DownsLink Group in meetings with landlords and suppliers and supporting service improvement initiatives.</li></ul>Qualifications, knowledge, and experience<ul><li>Experience in the housing sector, particularly in regulated environments and property compliance. Strong knowledge of housing legislation and safety standards.</li><li> Excellent communication and stakeholder relationship skills.</li><li>Proven ability to manage multiple priorities and deliver results.</li><li>Proficiency in digital tools (e.g. Microsoft Office 365, property management systems).</li><li>A CIH Level 3 qualification in Housing Maintenance, Lettings, or Housing Services — or equivalent compliance or health &amp; safety qualifications (City &amp; Guilds/IOSH/NEBOSH).</li><li>A full driving licence and access to a car for travel across service sites within the working day.</li></ul>If you would like any further information or an informal discussion about this post, please contact&nbsp;&nbsp;Should you require any assistance with our application process, please email us at&nbsp;CLOSING DATE: Wednesday 17 September at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.Successful candidates will already have the right to live and work in the UK without restrictions.&nbsp;We are unable to offer visa sponsorship for this roleAn inclusive workplace&nbsp;We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.&nbsp;Accessibility&nbsp;If you require assistance or have questions regarding the application process, please do contact us.YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.&nbsp;Successful applicants&nbsp;are required to undertake an Enhanced DBS (including the&nbsp;Children’s and Adults’ barred lists)&nbsp;check, along with a reference and background check carried out by a third-party service provider.&nbsp;

Compliance Housing Officer

<h2>Our Vacancy</h2>Please note that we have 2 positions available.Your typical day could start with reviewing updates to asset lifecycle procedures and preparing for a cross-departmental meeting to align operational practices, before working with colleagues to ensure compliance with the Investment Operating Framework.&nbsp;Later, you might be coaching your team member on a new process rollout or reviewing data to support procedural improvements across Peabody’s asset portfolio.As a&nbsp;Senior Manager (Asset Lifecycle Procedures), you’ll be a key link between operational delivery and policy and procedure development.&nbsp;You’ll help shape how Peabody manages its assets, from development through to end-of-life by ensuring our procedures are robust, compliant, and aligned with regulatory expectations.&nbsp;You’ll work closely with senior stakeholders across the Investment Directorate, leading on the implementation of the Golden Thread and overseeing the development and integration of procedures across teams.You’re a strategic thinker with a strong operational background and a passion for improving systems and processes.&nbsp;You’ll be confident working with complex data, managing risks, and presenting information clearly to a range of audiences.&nbsp;You’ll be based in the office for a minimum of 2 days per week, with flexibility to work remotely depending on business needs.Your role covers all aspects of asset lifecycle procedure management, from mapping and aligning frameworks to managing compliance and supporting continuous improvement. If you’re driven by quality, collaboration, and innovation, we’d love to hear from you.To be successful in this role, you’re:<ul><li>experienced in leading teams and coaching others to deliver results</li><li>confident working with financial and operational data to inform decisions</li><li>skilled at managing risk and navigating complex regulatory environments</li><li>able to communicate clearly both in writing and person and influence across departments</li><li>knowledgeable about housing, asset management, and financial systems</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place Monday 15th September&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Peabody

Senior Manager - Asset Lifecycle Procedure

Are you an experienced leader with a passion for making a positive impact in the social housing sector?Loreburn Housing Association is seeking a dynamic Head of Housing who is passionate about making a difference to join the association to provide strong leadership to a newly shaped housing team.&nbsp;Employment Type:&nbsp; Full time, permanentLocation:&nbsp;Dumfries &amp; Galloway (regular travel required).&nbsp;Salary range:&nbsp;£50,798 - £62,049 + competitive benefits package + on call rota payments&nbsp;Hours:&nbsp; 35 hours each week, with general working pattern of Monday to Friday, 9am to 5pm.&nbsp;&nbsp;<h2>About the Role</h2>Working alongside a welcoming and supportive management team, you’ll lead our mission to create and sustain GREAT places to live across southwest Scotland.&nbsp; &nbsp;As Head of Housing you will be responsible for delivering high quality, tenant focussed housing services.&nbsp; You will shape strategy, ensure compliance and drive continuous improvement and service improvement across tenancy and neighbourhood management, community development and tenant engagement.&nbsp;&nbsp;As a visible and collaborative leader, you will embody our GREAT values and inspire a culture of integrity, accountability and performance.&nbsp; You will build partnerships to enhance community impact while ensuring that your teams deliver services that truly place tenants first.&nbsp;<h2>Responsibilities</h2><ul><li>Provide strategic and operational leadership across all housing services, ensuring compliance with the Scottish Social Housing Charter, regulatory standards and legislative requirements.</li><li>Champion a tenant-first culture, embedding co-production and tenant voice into service design, delivery, and scrutiny.</li><li>Lead the development and implementation of housing strategies, policies, and performance frameworks aligned to Loreburn’s corporate priorities.</li><li>Oversee all aspects of housing service delivery, using data and insight to drive performance, mitigate risks, and achieve/exceed KPIs.</li><li>Take accountability for housing budgets, ensuring financial sustainability and value for money.</li><li>Drive service transformation and embed new systems and working practices that improve tenant experience.</li><li>Represent Loreburn externally, influencing policy and building strong partnerships that benefit tenants and communities.</li></ul><h2>Key Requirements</h2>We are looking for an experienced and principled housing leader who brings:<ul><li>Proven success in leading progressive housing teams, delivering service improvements and achieving performance targets. </li><li>Infrastructure to accommodate home working with access to broadband.</li><li>Participation in the on call rota </li><li>A track record of embedding tenant voice and co-production in service delivery.</li><li>Experience in budget management, risk management and performance monitoring.</li><li>Strong leadership skills, with the ability to inspire, collaborate and drive transformation.</li><li>Excellent judgement, professional integrity, and the ability to balance strategic priorities with operational delivery.</li><li>Proficiency in data analysis and ICT, with the ability to use information to make clear, evidence-based decisions.</li><li>Strong resilience and organisational skills.</li><li>Knowledge of relevant regulations and compliance standards.</li></ul><h2>Benefits</h2>We know our people are key to our success.&nbsp; In return for your leadership and expertise, we offer:&nbsp;<ul><li>Competitive pay and rewards</li><li>Employer pension contributions of 8%, life cover of 3 x salary and options for salary sacrifice</li><li>40 days holiday which includes 12 fixed days including a Christmas closure</li><li>Wellbeing Time – Alternative to a 34-hour week. Staff have 49 hours to take throughout the year to offer greater flexibility and to support health and work/life balance. </li><li>Westfield Health Plan – contributions towards a range of services including dental, optical, therapy treatment, counselling and wellbeing services</li><li>Employee discounts including cashback and high street retail and gym discounts</li><li>Enhanced family friendly policies</li><li>Flexible working and a Hub, Home and Roam working model.</li><li>Professional development</li><li>Strong values-based culture and a chance to make a real difference to tenants and communities across the region.</li></ul>Please take a look through the <a href="https://loreburn.org.uk/data/Head_of_Housing_Recruitment_Pack_Aug_2025_2025_09_01_10_35_44.pdf" target="_blank">Recruitment Pack</a> for more information about the role, what’s required, and the skills and competencies we’re looking for.If you’d like to discuss the opportunity confidentially and to find out more about the role please contact&nbsp;<a href="mailto:peopleandculturehr@loreburn.org.uk" target="_blank">peopleandculturehr@loreburn.org.uk</a><h2>How To Apply</h2>Apply by completing the online Recruitment Application Form.Closing date for applications: Friday 3rd October 2025Interview date: 23rd and 27th October 2025We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.&nbsp;&nbsp;

Head of Housing

As a&nbsp;Service Charge Specialist at Peabody, you’ll use your experience of managing service charges to support residents by ensuring their charges are accurate, transparent, and reflective of the services we provide. No two days are the same. One morning you could be responding to resident enquiries by phone or email, before analysing costs to ensure service charge bills are accurate. Later, you might be meeting with neighbourhood, property services, or estate services teams to make sure charges reflect the services being delivered. Throughout the day, you’ll be building relationships, solving problems, and ensuring residents have the information they need. What You’ll Do You’ll be responsible for managing all aspects of service charge calculation and enquiry resolution -analysing costs, responding to resident queries, collaborating with teams across the business, and ensuring residents have clear and relevant information. What You’ll Need<ul><li>Commitment to delivering first-class customer service</li><li>Experience working with and managing service charges</li><li>Experience managing the reconciliation and budgeting process</li><li>Knowledge of accounting processes relating to service charges, with an understanding of relevant legislation and best practice</li><li>A professional qualification such as CIH or IRPM (desirable)</li></ul>This is a hybrid role working a minimum of 2 days a week at the Westminster Bridge Road office.Why Join Us? When you join Peabody, you’re joining a team guided by our values,&nbsp;Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.What We Offer&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays</li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>Please read before applying:&nbsp; If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CVand a short statement explaining why you’re the perfect fit for this role.If you have any questions about this role, please email Talent Specialist, Tanisha at <a href="mailto:tanisha.johnson@peabody.org.uk" target="_blank">tanisha.johnson@peabody.org.uk</a>Interviews will be taking place throughout the live advert, as we have multiple vacancies available. They’ll take place in person -so we encourage you to apply as soon as possible.We reserve the right to close this advert early if we receive a high volume of suitable applications. PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Service Charge Specialist

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference. Overall Job Purpose: To provide comprehensive and effective housing advice to all customers who approach the Council as homeless or threatened with homelessness working to prevent and relieve homelessness wherever possible and to secure suitable accommodation solutions. The post-holder would ensure the Council fulfils its statutory homelessness duties. Please note that this post is offered as a fixed-term contract of 12 months. For more information about joining the Housing Options Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage). We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability. For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply. CLOSING DATE: Wednesday 8th October INTERVIEW DATE: Wednesday 22nd October

Housing Options Officer

Accommodation Assistant Location: Mill Rythe Coastal Village, Hayling Island, Hampshire Salary: £12.21 per hour- Paid weekly! Contract: Seasonal contract- variable hours What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? Away Resorts are shaking up the industry and setting the new standards for what to expect from a UK Holiday Park. With 27 parks and resorts around the UK, our Parks are jaw dropping not only in its views but also what it offers our Guests. We are famous for our Accommodation, from exclusive units you will only find at Away Resorts, down to our own bespoke scent. Our attention to detail is second to none, so much so, that when our Guests open the door, they go "Wow!" However, what really makes us special is our Team of people making all this happen, we are a growing business and are now on the lookout for a Guest Experience Manager that cares about their Teams and Guests as much as we do! Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible new restaurant The Green Room. So, whether you are looking for the next step in your career or simply a new challenge, find out more here <a href="http://www.awayresorts.co.uk/" target="_blank">http://www.awayresorts.co.uk/</a> What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team </li><li>Care about the smallest detail and demonstrate the highest of standards </li><li>Have a friendly and helpful attitude </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you Enjoy some great benefits, including: <ul><li>A great working environment - We work hard but have fun along the way</li><li>Competitive salary with bonuses</li><li>Pension scheme</li><li>Up to 50% Discounts on Away Resorts holidays with offers for friends &amp; family to also enjoy</li><li>20% On-park discounts</li><li>Monthly Team incentives</li><li>Career Development - if you are hungry for more, we have a proven track record in investing into our team members </li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive not just for our product to be unique but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply Just click on the Apply Now button and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

Vacancy Name Recovery Coordinator Vacancy No VN5570 Employment Type Permanent Hours Per Week 37.00 Work Pattern Includes weekends Location Horden Recovery Centre, Peterlee, SR8 4NU Location Region County Durham Location City Peterlee Location Postal Code SR8 4NU Interview Date 14 Nov 2025 Job Details Recovery Co-ordinator Location: Horden Recovery Centre, SR8 4NU Working week:Monday-Friday 9am-5pm however you will be required to work one Saturday morning 09.00-12.00 in a 3 month period. When you choose to join us, you're choosing more than just a job.... you're choosing to make a difference" We are excited to offer a role for 2 x Drug and Alcohol Recovery Coordinator's, to join our East Durham team The County Durham service has recently been rated 'Outstanding' by the CQC and is a great place to work. The service supports adults across County Durham with drug and alcohol issues. The successful post holder will match our organisational ambition and commitment to provide the highest standards of service delivery across County Durham, engaging with local communities and supporting their priorities. Key Duties:<ul><li>Manage an adult caseload of clients with drug and alcohol issues, reviewing on-going care and treatment and liaising closely with a full range of workers and skills within the multi-agency team, including family members and significant others.</li><li>Devising, implementing, and reviewing ongoing recovery and treatment plans.</li><li>Facilitate and promote individuals' progression from initial engagement, through structured treatment, to self-sustained recovery.</li><li>Reduce drug or alcohol-related harm to individuals and the wider community.</li><li>Working collaboratively with key partners and colleagues to achieve the best health and well-being outcomes for individuals.</li><li>Support with evening and weekend clinics when needed.</li></ul>To view the full job description please click on the link. About you... You will have a passion for making a difference and fair chances for all should be at the core of everything you do. You will have an understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 therapeutic interventions. Who are we... Waythrough is one of England's most successful home-grown charities. We provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in our service users and their ability to make positive changes when they don't always believe in themselves. We are incredibly proud of the work that we do to help address health inequalities in England. Every five minutes, an individual accesses one of our services, and we have supported over 90,000 people across all our services last year. Check out our impact report here to read more about the important work that we have done. What can Waythrough offer you...🏖Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years' service)📅Annual leave purchase scheme💰Enhanced occupational sick pay %Enhanced employer contribution to your workplace pension👪Death in service benefitFree Will writing👓Eyecare vouchers🛍Blue light card discount💡Fantastic learning and development opportunities, including free training courses🏠Work-life balance- flexible working and family friendly policies🏃 Happy, Healthy You! - our wellbeing offers for our workforce🤝Employee Assist Programme and Waythrough Support Networks Waythrough is an equal opportunities employer We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at <a href="mailto:people.recruitment@waythrough.org.uk" target="_blank">people.recruitment@waythrough.org.uk</a> Salary Period Vacancy Salary Range £24,500-£30,790 DBS Requirement Enhanced Adult Barred Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Yes Applications Close Date 06 Nov 2025

Recovery Coordinator

Job description Full Time, Permanent Location: Based at 100 Temple Street &amp; home working by agreement Are you passionate about housing and homelessness issues? We are looking for an enthusiastic individual to join our friendly team who is interested in homelessness issues, has good IT, liaison and co-ordination skills, and ideally, experience in working with referral or placement accommodation registers. The focus of this role is to help improve the interface and communication between commissioned temporary accommodation, support services for homeless households and the referral routes/operational aspects of our Housing Support Register. Based within Housing Options, you will work closely with members of the Commissioning and Contracts team &amp; the team that administers the Housing Support Register and other key stakeholders. You will also assist in working collectively to create more fluid, efficient and outcome focused processes to ensure that data inputting is accurate. If you are interested in helping create a better experience for homeless clients and are engaged and solution-focused, we would like to hear from you. The work is varied and in a typical week you might visit a commissioned provider to discuss possible improvements to how sensitive client information is recorded and shared, run a training session for new users of the Housing Support Register, clarify with operational colleagues on commissioning intentions in terms of referrals to a particular service and look at technical solutions to improving how rough sleeper information can be analysed. You should be very confident working with spreadsheets and placement data, have good written and verbal communication and to compliment your training skills. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. Want to know more? Please email Katie McLoughlin or Hywel Caddy: <a href="mailto:katie.mcloughlin@bristol.gov.uk" target="_blank">katie.mcloughlin@bristol.gov.uk</a> <a href="mailto:hywel.caddy@bristol.gov.uk" target="_blank">hywel.caddy@bristol.gov.uk</a> Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Housing Support Register Co-ordinator (Distinct Pathways)

The Vacancy We are excited to be looking for a Community Housing Officer to join our housing team. We are looking for someone with a passion for delivering high quality, person focused services. You'll be responsible for all aspects of tenancy management including new tenancies, anti-social behaviour, and rents management, you will be dedicated to working with customers to help sustain their tenancies. Key Responsibilities: <ul> <li>Contribute to the continuous improvement of the community housing service ensuring it delivers great customer outcomes (e.g., increased independence, improved resilience) and great business outcomes (e.g., reduced cost to serve (value for money (VfM), enhanced reputation, maximising income).</li> <li>Ensure close, collaborative, and effective working with colleagues and external partners.</li> <li>Provide the delivery of an excellent community housing service which delivers bespoke, person-centred interventions that increase freedom and tenancy sustainability.</li></ul>About You You will have: <ul> <li>Knowledge of relevant housing legislation and tenancy management approaches and practices.</li> <li>Insight into the context of social housing, our funding, and the difficulties we face in maximising our positive impact on the regeneration of communities.</li> <li>Evidence of continuing professional development (CPD) through membership of professional bodies, training, and relevant qualifications (have or working towards a recognised housing qualification).</li> <li>Experience of working in a service area that is customer focused, ideally in a housing management or related context.</li> <li>Evidence of working in a service area that is customer focused ideally in a housing or related context.</li></ul>The successful candidate will need a standard DBS check which we will arrange for you. You can find out more about this in the attached leaflet. If this is the exciting challenge you have been waiting for, and you have the passion to deliver excellent customer experiences we'd love to hear from you! Our benefits - what you'll get in return: <ul> <li>A supportive and inclusive working environment</li> <li>Opportunities for professional development</li> <li>Flexible working arrangements (this role is also eligible for our current 4-day week pilot which you can read more about in the attached leaflet)</li> <li>The chance to make a real difference in people's lives and the environment</li></ul>If you want to know more about the role or our organisation, please contact Claire Dullea (Community Housing Manager) for an informal conversation at <a href="mailto:Claire.Dullea@bronafon.org.uk" target="_blank">Claire.Dullea@bronafon.org.uk</a> or on 07528965217. The role profile is attached to find out more about the role and our organisation. Closing date: Wednesday 01 October 2025 Interviews: Thursday 09 October 2025 (expected date) About Us We make a difference in people's lives every day. As an organization that's owned by the local community, we feel proud of our achievements since 2008 whilst recognizing that there's much more that we can do to improve the lives of people living across Torfaen and beyond. If you join us you will continue to prove the value of us and the work we do not just to our customers, but also to the wider community. We are committed to equality and diversity and we aim to create a supportive environment where everyone feels valued and able to be themselves. Benefits Agile Working Enhanced Annual Leave Training and Development Opportunities Gallery Previous Next

Community Housing Officer

The Vacancy <ul> <li>Annual salary of £28,000 (FTE)</li> <li>Permanent role</li> <li>Full-time (35 hours), part-time and flexible working patterns available</li> <li>Liverpool city centre office base, hybrid working</li> <li>Due to the nature of the role you will be required to travel across the North West</li></ul>Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered. Proposed Interview Date: W/C 6th October 2025 The role As a Property Management Officer (PRS), within the Residential Management team, you will provide a quality, helpful, responsive and value for money service to all Private Rental Sector (PRS) residents and landlords. As first point of contact for our private tenants you will be there to respond to all queries and maintenance and repair issues. Travel is required for tenancy inspections. You will be expected to drive exceptional levels of customer service to make Redwing a managing agent of choice. You will recognise that this is an inherently mobile customer base, and understand that providing them with an efficient, quality, and hassle-free service is central to retaining existing business, building our reputation, and attracting new customers. The right fit <ul> <li>You have a proven track record in a property management or housing environment.</li> <li>You have excellent written and verbal communication and interpersonal skills at all levels.</li> <li>You will have the courage and curiosity to take considered risks as well as the thoroughness to make informed decisions.</li> <li>You're self-motivated to set high standards and embrace new challenges as well as use resources and tools to meet required outcomes.</li> <li>Experience working flexibly and adapting to changing requirements.</li> <li>You have the ability to demonstrate empathy in dealing with and resolving dispute situations.</li> <li>ARLA Qualification is desirable but not essential.</li> <li>A full UK driving license with access to a vehicle is essential. </li></ul>Who we are We are more than just estate agents, we are Redwing. We help customers to buy, rent, sell and manage properties across Liverpool, Merseyside and the North West. We're a boutique property agency with specialist teams in sales and lettings, shared ownership, marketing, property management and asset management. Redwing is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers. Next steps If you like what you've read so far and think you've got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role. Our Talent Acquisition team will review your application and will be in touch shortly. What we offer Redwing really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives. We also offer a fantastic reward and benefits package which, amongst other things, includes: <ul> <li>A range of flexible working options.</li> <li>27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.</li> <li>6 additional days for volunteering</li> <li>Up to 9% Employers Contribution to the Pension Scheme (match funded) .</li> <li>£250 annual 'Live and Learn' allowance to spend on learning any new skill.</li> <li>Enhanced maternity, paternity and adoption pay schemes.</li> <li>Employee Assistance Programme and health and wellbeing initiatives</li> <li>A wide variety of exciting learning and development opportunities.</li> <li>Interest free loans to assist with the purchase of computer equipment and travel season tickets.</li> <li>Monthly staff lottery scheme.</li></ul>"We regenerate places and create opportunities for people" We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible. INDHP The Company We are more than just estate agents, we are Redwing. We help you to buy, rent, sell and manage the places you love across Liverpool, Merseyside, and the North West. We're a boutique property agency with specialist teams in sales and lettings, marketing, property management and asset management. We offer a range of professional property services, expertly handled by our award-winning teams. Gallery Previous Next

Property Management Officer

Title: Neighbourhood Housing Lead -North West London Contract Type: FTC till January 2026 - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: Berwick Avenue - Slough Working/Patch Location: Iver, Buckinghamshire Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/workinglocation (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 3rd October 2025 - 23:00 Interview Dates: 6th October 2025 via Ms Teams Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ Salary range <ul><li>£35,951 - £39,531 per year</li></ul>

Neighbourhood Housing Lead - Iver, NW London - 7098

Housing Options Officer Career Grade 8-6 Full Time - 37 Hours per week Indefinite Contract We are offering an exciting opportunity to join the Housing Services team as a Housing Options Officer. The Role This post is central to our work in preventing homelessness and supporting residents to access appropriate housing. You'll provide tailored advice, carry out assessments, and work closely with landlords, partners, and other colleagues to deliver effective housing solutions. Key aspects include: <ul><li>Offering accurate housing advice in line with legislation and council policy.</li><li>Managing a varied caseload and maintaining high-quality case records.</li><li>Taking homelessness applications and making timely, lawful decisions.</li><li>Contributing to service improvements and team objectives.</li></ul>This is a primarily office-based role at Muriel Matters House, with the opportunity to work from home up to one day a week following successful completion of probation. About You We are looking for: <ul><li>Experience in a housing-related support or advice role.</li><li>Knowledge of housing and homelessness legislation.</li><li>Strong communication, IT, and case management skills.</li><li>The ability to work flexibly in a busy team environment.</li></ul>A commitment to continuous learning and development is essential. This is a great opportunity to broaden your knowledge and progress your career within Housing Services. For more information on the role please see the attached job description &amp; person specification. How to Apply If you're interested in applying, please complete the application process via the link below. Closing date: 6th September 2025 @ 12:00pm This role reports to the Housing Options Team Leaders. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Management Competency Framework</li> <li>Staff Competency Framework</li> <li>Housing Options Officer JDPS</li> </ul>

Job description Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £42,771 - £45,750 per annum Interview: w/c 20th October 2025 Closing Date: Sunday 5th October 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role is at the forefront of the prevention of homelessness in the borough. Officers will work with a full range of customers and scenarios but may specialise in teams providing an outreach service, or those that focus on single people or families. This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organized, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. This role is open to applicants who are graduates or have recently graduated from university. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE609 Housing Needs Officer (1) (1) (2).pdf </li> </ul>

Housing Needs Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. Are you wanting to develop your career in positively impacting the lives of individuals who use our Liverpool service? If you are a team player genuinely interested in making a difference, we invite you to join our vibrant Liverpool team. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs to join our team. Location: Garston Hours: 37.5 per week (full time) Salary Range: £27,861.26 - £32,002.35 Dependent on experience (based on full time hours, pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave (plus bank holidays), increasing annually for first five years. allocated pro rata</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, gym mbership, cycling equiptment, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 25/9/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Sharon Kirkpatrick | <a href="mailto:Sharon.Kirkpatrick@cgl.org.uk" target="_blank">Sharon.Kirkpatrick@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. As a Recovery Coordinator with Change Grow Live you'll work with people in custody, who use our services. This is an excellent opportunity for someone with experience of substance misuse issues, looking to take the next step in their career with a charity that will support your continued personal and professional development. This role is based within HMP Isis and is subject to prison clearance. Where: HMP Isis, Thamesmead Hours: Full Time - 37.5 per week Full Time Salary: £27,861.26 - £32,002.35 (Pro Rata for part time hours) Allowances: £2,195.72, Outer London Weighting (pro rata) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Support service users from point of entry into the service and through their treatment/recovery journey </li><li>Deliver psychosocial interventions as part of the Drug and Alcohol Recovery Service within the prison estate </li><li>Work in partnership with other healthcare providers as part of an Integrated Health and Wellbeing model </li><li>Advocate on behalf of the service users who are unwilling or unable to engage in treatment </li><li>Proactively follow up with service users that miss appointments to increase opportunity of engagement </li><li>Contribute to risk management processes, including prison ACCT process as appropriate </li><li>Work with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field ideally within prison/criminal justice </li><li>Be an excellent communicator, both verbal and written with good IT skills </li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li><li>Have a good working knowledge of mental health interventions, services, and good practice </li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li><li>Ability to manage change successfully in a way that prioritises the needs of service users </li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others.</li></ul>What we will give to you: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li><li>Contributory pension scheme </li><li>A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. </li><li>A friendly and supportive team </li><li>Training, career development &amp; progression opportunities </li><li>Refer a Friend scheme with generous vouchers if successful</li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Please note: This role is not eligible for visa sponsorship if you require it to work in the UK. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Direct applications only - we will not be engaging agencies for this vacancy. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe Outer London Weighting (£2,195.72) If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Sam James | <a href="mailto:sam.james2@cgl.org.uk" target="_blank">sam.james2@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Temporary Accommodation Officer Career Grade 8-7 This is a fixed term role covering a period of maternity leave for approximately 1 year. We are offering an internal opportunity to join the Housing Services Team as a Housing Officer Temporary Accommodation. The Role This role is key to supporting households placed in temporary accommodation and ensuring placements are well managed. You'll provide housing management services, liaise with providers, and work closely with colleagues, partners, and clients to ensure people are supported while their longer-term housing options are explored. Key aspects include: <ul><li>Managing temporary accommodation placements, ensuring suitability and safeguarding responsibilities are met.</li><li>Supporting clients with benefit claims, arrears, disputes, and other issues affecting their stay.</li><li>Carrying out property inspections and liaising with providers to maintain standards.</li><li>Working with clients who may have complex needs and ensuring placements are sustained where possible.</li><li>Contributing to service targets and continuous improvement.</li></ul>This is a primarily office-based role at Muriel Matters House. About You We are looking for a colleague with: <ul><li>Experience in social housing or a related field.</li><li>Knowledge of housing legislation, housing benefit processes, and issues surrounding homelessness.</li><li>Strong communication, case management, and IT skills.</li><li>The ability to work flexibly, manage a varied caseload, and remain resilient under pressure.</li></ul>A commitment to continuous learning and professional development is essential. This role offers a great opportunity to expand your housing knowledge and develop your career within the Council. How to Apply If you're interested in applying, please complete the internal application process via the below link. Closing date: 19th September 2025 This role reports to the Temporary Accommodation Team Leader. How to apply Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Management Competency Framework</li> <li>Staff Competency Framework</li> <li>Housing Officer Temporary Accommodation JDPS</li> </ul>

Housing Officer Temporary Accommodation

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Resident Liaison Officer

About The Role Are you an experienced administrator ready for a rewarding challenge? Be part of a team that empowers young people to build brighter, independent futures. We are looking for a passionate and organisedTeam Leader - Admin Supported Housing Young People to lead our administrative operations across our young people services. This is a fantastic opportunity to make a real difference in the lives of young people while developing your leadership skills in a dynamic and purpose-driven environment. This role is perfect for someone who understands the unique needs of young people and is comfortable working in a service environment, including occasionally covering reception at our foyers. Key Responsibilities: <ul> <li>Oversee daily administrative operations to ensure smooth service delivery.</li> <li>Supervise, coach, and support Customer Service Officers, promoting wellbeing and development.</li> <li>Allocate workloads, set priorities, and monitor deadlines for efficiency.</li> <li>Develop and improve administrative systems and procedures.</li> <li>Maintain accurate records, reports, and filing systems.</li> <li>Organise meetings and events, including agendas, minutes, and follow-ups.</li> <li>Communicate effectively with colleagues, residents, and external stakeholders.</li> <li>Prepare reports and submit management information (e.g., quarterly returns).</li> <li>Monitor budgets, process expenditures, and support financial reporting.</li> <li>Ensure compliance with safeguarding, GDPR, health &amp; safety, and regulatory standards. </li> <li>Provide confidential support to Service Leads and managers. </li></ul>Why Join LiveWest? At LiveWest, we believe in creatinga home for everyone. You will be part of a supportive, forward-thinking organisation that values collaboration, innovation, and continuous improvement. We are committed to empowering our teams and delivering services that truly make a difference. In this role, you will not only lead but inspire, helping young people take steps toward independence and brighter futures. This role is being offered on a full time, permanent basis working 37 hours per week, bandwith hours are 8am to 6pm. Location: Ideally based at one of our schemes in Plymouth, Torbay or Bristol Foyer, where you'll line manage our Customer Service Officers. However, we're happy to discuss alternative arrangements with the right candidate, including a main office base. For further information about this role, please view our candidate information pack. We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check. About The Candidate To be successful in your application for the role of Team Leader - Admin Supported Housing Young People, you will have the essential skills and experience for a level 2 role (please see candidate information pack) and the following role specific skills and experience: <ul> <li> Proven experience providing confidential administrative support at a senior level.</li> <li> Excellent communication, presentation, and interpersonal skills, with the ability to engage at all levels.</li> <li> Experience supervising, coaching, and motivating staff, with strong team leadership skills. </li> <li> High level of IT proficiency, including advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) and database/spreadsheet use.</li> <li> Knowledge of office procedures, systems, and equipment to support efficient operations.</li> <li> Positive, customer-focused approach, with the ability to influence change and continuously improve processes.</li> <li> NVQ Level 3 or equivalent in a relevant field or willingness to work towards it.</li> <li> Desirable: Experience working in housing, social care, or supported accommodation settings. </li> <li>Desirable: IT knowledge, including Visio and specialist databases. </li> <li>Desirable: Experience preparing for audits, inspections, or regulatory reviews. </li></ul> Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship. About The Company Our Reward and Benefits: <ul> <li>Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).</li> <li>Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.</li> <li>Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.</li> <li>Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.</li> <li>Family Support: Policies designed to help you balance work and family life, including a new child payment.</li> <li>Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.</li> <li>Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.</li> <li>Giving Back: Up to four paid volunteering days a year to support our communities.</li> </ul>About Us: At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone. Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.

Team Leader - Supported Housing Admin

The Vacancy Full-time Monday - Friday 9am - 5pm Home-based with visits to Peterborough Head Office Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents' lives? We're looking for a proactive and personable Tenant Liaison Co-ordinator to join our Planned and Cyclical Services Team. You'll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes. What you'll be doing: <ul> <li>Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.</li> <li>Lead access coordination for gas and electrical testing programmes driving 100% compliance.</li> <li>Collaborate with contractors and legal teams to resolve non-access cases.</li> <li>Own customer feedback and complaints, turning challenges into positive outcomes.</li> <li>Support surveyors and tenancy teams with resident visits and consultations.</li> <li>Keep asset data accurate and up-to-date to support performance reporting.</li></ul>What we're looking for: <ul> <li>A strong background in customer service especially within housing or property services.</li> <li>Confident communicator with great influencing and relationship-building skills.</li> <li>Calm, tactful, and resilient when handling complaints or sensitive situations.</li> <li>Organised and self-motivated, you know how to manage your time and priorities.</li> <li>IT savvy, with solid Microsoft Office skills.</li></ul>Bonus points if you have: <ul> <li>Knowledge of housing services, repairs, and maintenance.</li> <li>Experience working in a performance-driven environment.</li></ul>Requirements: <ul> <li>GCSE Grade 4/C or above (or equivalent) in English and Maths.</li> <li>Full UK driving licence and access to a suitably insured vehicle.</li> <li>Willingness to attend occasional out-of-hours meetings or events.</li></ul>Ready to make a difference? We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! The Company A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region's leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we're committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we'll continue to grow our business in today's fast-paced operating environment. There's more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. You can find out more about us and the services we offer our residents on the CKH website. Putting People First CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you'll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we're also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we'd love to hear from you. Benefits We know we need to provide a great working environment to attract the best people. Our offer includes: <ul> <li>A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover</li> <li>Generous holiday entitlement; 25 days plus bank holidays increasing with time</li> <li>Flexible family friendly and carers policies that allow a range of paid and unpaid leave</li> <li>CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards</li> <li>Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)</li></ul>

Tenant Liaison Co-ordinator

The Vacancy We own and manage around 5000 homes with a £23 million turnover, and our mission is to "we partner with customers and communities to shape places people are proud to call home." We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public's agenda, Greatwell Homes continues to grow. Are you an enthusiastic, energetic, experienced housing professional with a proven track record of delivering effective housing management? Could you help us to continue to improve performance and customer focus? As a member of the housing services team, you will be responsible for managing a neighbourhood 'patch' and will work as a team to deliver effective neighbourhood management including void management, lettings, tenancy management, anti-social behaviour and neighbourhood improvement. You will report to the Housing Team Leader. You will need strong housing management experience and a proven track record of delivering effective and efficient, customer centric housing services. We are looking for someone who is local to the Wellingborough/Northamptonshire area. As a member of the team, you will need to be self-confident and able to work off your own initiative. This is a demanding and challenging role so the need to work flexibly, collaboratively and under pressure whilst dealing with competing priorities and delivering results on time are a must. If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for. In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme along with many other benefits. Please note that we reserve the right to close this advert early for the right candidate. About Us Greatwell Homes is a rewarding place to work. As a not-for-profit organisation, we're committed to providing great services and high-quality living environments. Our staff are committed to meeting customer needs and helping to make our local neighbourhoods great places to live. We value our staff and always look for ways in which we can help them develop their skills and knowledge. Benefits Cycle to work scheme Employee assistance program Eyecare Vouchers Gym membership Life milestone awards Pensions Perkbox Simply health Values Inclusion Collaboration Kindness Customer-focused Adaptability

Neighbourhood Housing Officer

Title: Neighbourhood Housing Lead -North West London Contract Type: FTC till January 2026 - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: Berwick Avenue - Slough Working/Patch Location: Iver, Buckinghamshire Persona: Agile: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 3rd October 2025 - 23:00 Interview Dates: 6th October 2025 via Ms Teams Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our North West London Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

We are excited to announce that we are recruiting for x3 Neighbourhood Officers. This is a fantastic opportunity where you will be managing properties in various areas within Calderdale. This role is field based; you will balance your time between working in the field and from home. You will be focusing on the delivery of high-quality tenancy management services, providing excellent customer care, making a difference in neighbourhoods and working to improve the lives of our residents. You will be visible and accessible in our communities, engaging our customers and local partners working together to build neighbourhood resilience. TH Neighbourhood Officers 01 4k The role of your Neighbourhood Officer - Together Housing Together Housing It's #NationalCareersWeek! Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible... Instagram Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - <a href="https://togetherhousing-group.my.canva.site/" target="_blank">https://togetherhousing-group.my.canva.site/</a> Please note that interviews for this position are scheduled for Wednesday 1st October 2025. If you are selected, you will be notified on Monday 29th September 2025, after the application period closes. We encourage you to apply as soon as possible, as the job posting may be closed if we receive a sufficient number of applicants. Requirements Outline of Key responsibilities for the Neighbourhood Officer... <ul> <li>As a Neighbourhood Officer, you will draw on your strong background in general needs housing management and your understanding of housing and estate management standards and practices. This includes expertise in key areas such as anti-social behaviour (ASB), lettings, property exchanges, repairs, rent management, and safeguarding. You will work closely with multi-agency teams and attend partnership meetings to ensure the best possible support for a diverse range of customers. Your role will be central in helping to maintain and improve the quality of life in our communities.</li> <li>You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns.</li> <li>You will be responsible for showing customers around empty properties and carrying out lettings in accordance with our policies &amp; procedures</li> <li>You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden. You will work as part of a team to deliver excellent customer service and meet all performance objectives.</li> <li>You will work 37 hours per week, Monday to Friday, with occasional evening or weekend work depending on business needs. We offer flexible working arrangements in line with our Smart Working culture to ensure we provide an excellent and accessible service for our customers.</li> <li>Your time will be divided between working within the neighbourhood you manage and working from home, with office days for dynamic team collaboration. These will include brainstorming sessions, team meetings, shared learning days, and bespoke training programmes tailored to individual learning styles. This flexible approach fosters innovation, teamwork, and personal development. You'll have the autonomy to manage your own diary and schedule, ensuring you can balance your workload effectively.</li> </ul>We are looking for someone who has... <ul> <li>Full UK drivers licence and access to a car as the role is field based</li> <li>Experience and knowledge of housing/ lettings or ideally social housing</li> <li>Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.</li> <li>You possess excellent face-to-face customer service skills, along with the ability to handle confidential and sensitive information appropriately, and have a strong track record of working with a diverse range of customers and effectively managing various situations.</li> <li>Self-motivation, with a solution-focused approach to working with customers and stakeholders.</li> <li>Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.</li> </ul>Benefits In return, we are offering the successful candidate in the Neighbourhood Officer role... <ul> <li>Starting salary of £31,166 per annum </li> <li> 27 days holiday (rising to 32 over 5 years' service) + bank holidays</li> <li>Hybrid working - you will manage your week by dividing your time between working in the field and from home</li> <li>You will be working 37 hours per week, Monday - Friday (occasional evening or weekend working depending on business needs). </li> <li>Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.</li> <li>Wide range of technical, professional, and personal development training opportunities </li> <li> Attractive pension schemes - including Local Government Pension Scheme (LGPS)</li> <li> Health and wellbeing benefits including access to GPs</li> <li>A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice</li> <li>We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.</li> <li>To view the full range of our award winning benefits click on the Employee Benefits Link </li> </ul>THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made. INDTHG1

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