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The VacancyAt Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.In our Head of Governance and Risk role, you’ll be the strategic lead driving excellence in corporate governance and risk management - acting as Company Secretary, advising the Executive and Board on governance matters, and ensuring Amplius operates within a robust, transparent, and well-defined governance framework.Location: Hybrid working, minimum of 1 day p/week in our offices.Salary: Up to £85,000 per yearContract: Permanent / Full-timeYour week: 36.25 hours p/weekSnapshot of your roleThis is what your day will look like as our Head of Governance and Risk:<ul><li>The role will act as the Company Secretary to Amplius and its subsidiaries.</li><li>Provide advice and support to Board and Committee Members to support them in the delivery of their duties as necessary.</li><li>Responsible for the review and co-ordination of the risk management process including reviews of the risk register, ensuring a coordinated and up to date mitigation strategy, and regular reporting to the Audit and Risk Committee and the Board.</li><li>Manage highly sensitive and complex information, working with senior colleagues across the organisation, to ensure compliance with corporate governance standards and policies, exercising diplomacy and understanding within the complex regulatory environment.</li></ul>Your toolkit for successTo thrive in our Head of Governance &amp; Risk role, you’ll need:<ul><li>An industry recognised Company Secretary qualification or equivalent experience. </li><li>Ability to work proactively and take ownership of work deliverables ensuring they are delivered to a high standard and on time.</li><li>Be able to demonstrate analytical thinking and attention to detail.</li><li>Balances risk with operational needs.</li></ul>Why join Amplius?There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:Grow with us Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.Make a real impact Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.Environmental and social impact We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.Perks of working at Amplius<ul><li>31 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more.</li><li>Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary</li><li>Paid professional subscription for membership fees relating to your role</li><li>Employee Assistance Programme offering free wellbeing tools, free flu jabs and more</li><li>Health cash plan giving cash back for everyday health checks such as optical and dental</li><li>Cycle to Work and Electric Car Lease schemes</li><li>High street, holiday and gym membership discounts</li><li>Plus lots more once you join!</li></ul>The important stuffWe’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.Have any questions? Contact the <a href="mailto:resourcing@longhurst-group.org.uk." target="_blank">Amplius Recruitment Team</a> and we’ll be in touch to support you with any questions, queries or conundrums!The CompanyAmplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.

Amplius 

Head of Governance and Risk

About Us:Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.&nbsp;At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will oversee the delivery of the Council’s affordable housing enabling programme and lead the review of the Council’s housing strategy and development functions to ensure that the authority is successful in working in partnership with registered providers and other organisations in understanding and tackling the housing challenges facing the District.&nbsp;&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To oversee the delivery of the Council’s affordable housing enabling programme, including working with Registered Providers as appropriate.</li><li>To lead on the delivery and review of housing development policy and strategy, including the Stratford-on-Avon Housing Strategy, and to assist in the preparation of other related documents e.g. South Warwickshire Local Plan. </li><li>Oversee the effective delivery and monitoring of any action plans and delivery of investment projects, including delivery of relevant actions of the Housing Strategy.</li><li>To work effectively and positively with key businesses, partners and stakeholders to deliver housing development. This will include representing the Council at key meetings and events. </li><li>To work effectively with the Council’s Housing Service to fulfil the Council’s statutory responsibilities in respect of housing and homelessness.</li><li>To assist in preparing advice and responses to policy consultation documents from other local authorities or planning bodies, government departments and other agencies. </li><li>To lead on, and contribute to, as appropriate, the preparation of any funding bids and to effectively monitor targets and report outcomes of any programs</li><li>To undertake research, both empirical or from existing sources, to assist in the formulation and or monitoring of housing policy and to measure the effectiveness of policy against identified objectives. </li><li>To liaise effectively with, and provide policy advice and information to, Elected Members, officers of the council, the public, committees, the development industry and other agencies and organisations. </li><li>To oversee the work of the Council’s Rural Enabler which is a post that sits outside of the Council but which is funded by the Council.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Degree level qualification in a housing strategy &amp; development related field, or equivalent work experience. </li><li>Experience of preparing housing strategies and&nbsp;working within a housing strategy &amp; development related field. </li><li>Able to deal with contentious and confidential matters with diplomacy and tact. </li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.&nbsp;</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>Applications will close at midnight on Wednesday 22nd October 2025Interviews will be held w/c 3rd November 2025The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy and Development Manager

Based in the heart of Warwickshire, the beautiful district of Stratford-on-Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford-on-Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 135,000 residents and a tourist destination for millions of visitors each year, from across the globe. We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.At the Council, our people are our superpower and by choosing to bring your talents to our organisation, you will be joining a great team where everyone feels that they truly belong, full of dedicated people all working with passion and purpose, across a dynamic portfolio of work providing high-quality services.Benefits:As part of our team, you will enjoy a comprehensive benefits package, including:Flexibility:<ul><li>A minimum of 25 days of annual leave, plus Bank Holidays.</li><li>Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)</li><li>Flexi-time scheme for a better work-life balance.</li></ul>Lifestyle:<ul><li>Health Cash Plan Scheme for medical and dental expenses.</li><li>Eye test voucher scheme</li><li>Everyone Active Gym Membership discount&nbsp;</li></ul>Professional Development:<ul><li>Training and Development opportunities.</li><li>Payment of one professional subscription fee</li></ul>Financial Planning:<ul><li>Access to the Local Government Pension Scheme to secure your future.</li><li>Access to free Will writing services.</li><li>Employee Assistance Programme</li><li>Salary Sacrifice schemes e.g. Cycle to Work etc.</li><li>Free town centre parking</li></ul>What to Expect in the Role:You will work in partnership corporately and externally to maintain an overview and understanding of all aspects of strategic housing policy and assist with the provision of the Council’s housing policy and development team function and service, making appropriate links and recommendations across different policy areas.&nbsp;Key Accountabilities and Responsibilities (Please see Job Description and Person Specification for more details):<ul><li>To help prepare and deliver the Council’s Housing Strategy which incorporates the Council’s Homelessness Review and Strategy, Private Sector Housing Strategy and Rough Sleeper Strategy.</li><li>As directed, to take the lead on delivering strategies, plans, policies, advice, and research that sit under and inform the Housing Strategy.</li><li>To draft and deliver other housing and housing related strategies, policies etc. as required. To provide strategic housing input to strategies, policies and plans being prepared by other people.</li><li>To keep up to date with and analyse changes to housing and housing related legislation, policy, guidance, best practice, and funding to be able to effectively assist in the preparation, review, and delivery of the Housing Strategy.</li><li>To know about common existing data sources and research, and where to find them. To understand any possible limitations of such information and how to use and interpret it. </li><li>To undertake, commission and evaluate research, information and consultation including lead&nbsp;responsibility for housing needs assessments of all types.</li><li>To develop good working relationships and partnership working corporately and with external partners and stakeholders to promote the Authority’s strategic housing objectives and facilitate evidence-based decision making and best use of resources.</li><li>Whilst the main focus of the role relates to housing strategy and policy, an understanding of how the enabling and delivery of new affordable homes fits into the wider picture is required. </li><li>To be able to disseminate verbal and written information that is tailored to different audiences. This includes presentations, briefings, and committee reports.</li><li>To complete the Local Authority Housing Statistics and other statistical returns.</li><li>To respond to relevant Freedom of Information requests, member, press inquiries, consultation documents as directed.</li></ul>What You’ll Need (Please see Job Description and Person Specification for more details):<ul><li>Chartered Membership of the Chartered Institute of Housing (CIHCM).</li><li>Practical on the job experience of strategic housing including research and data analysis.</li><li>Comprehensive knowledge of housing and housing related legislation, policy, and guidance.</li><li>Enthusiastic, positive and can-do approach and ability to use initiative and build strong relationships with colleagues and key stakeholders.</li><li>Ability to communicate effectively verbally and in writing with a wide range of people both on a one to one, and group / committee basis</li></ul>For an informal chat about the role, please contact Jo Bozdoganli, Policy Manager on 01789 260473 or <a href="mailto:joanne.bozdoganli@stratford-dc.gov.uk" target="_blank">joanne.bozdoganli@stratford-dc.gov.uk</a>The Council is committed to equality of opportunity and aims to create a welcoming, inclusive workplace where we are all able to bring our whole selves to work and perform at our best.

Housing Strategy Officer

Job title: Press and communications officer x2 Band: 5 Salary: £34,608 - £38,304 (subject to experience) Location/base: Hybrid - Home/CIH office&nbsp; Hours: 35 hours per week &nbsp; About us &nbsp; The Chartered Institute of Housing (CIH) is the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp; About you &nbsp; We have an exciting opportunity for two enthusiastic and experienced press and communications officers to join our team, to help amplify CIH’s presence as the leading voice for the housing profession. &nbsp; We’re seeking people with an eye for detail and excellent writing skills, with the ability to generate relevant, timely and engaging content for a variety of external channels and audiences. You’ll understand the media landscape, news agendas and how to create content with an engaging hook.&nbsp; &nbsp; You’ll have the ability to prioritise a diverse workload, to manage multiple projects and stakeholders, with strong interpersonal skills to build relationships and work effectively with a wide range of partners. You will also play a central role in developing and coordinating internal communication content to ensure colleagues are informed and engaged with CIH’s news and updates. &nbsp; Working alongside a team of creative and enthusiastic communications and marketing professionals, the roles report directly to the head of communications.How to applyCIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. &nbsp;We welcome applicants from all sectors of the community. &nbsp;If you feel you have barriers to applying, please get in touch as we would be happy to discuss any reasonable adjustments we can make to achieve and celebrate diversity.For an informal chat about this role, please contact Rachel Martin, head of communications – <a href="mailto:rachel.martin@cih.org" target="_blank">rachel.martin@cih.org</a>&nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CEmily.Thurlow%40cih.org%7C6affa6bbe1114cf029d408dd3c4a2762%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638733011360575890%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=b7UusAKA1Q0LjvO0NoFWFe4zPw%2FppRdrsThojLPewKk%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.The closing date for applications is Monday 10 November 2025Interviews are due to take place w/c 24 November 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Press and communications officer x2

Job Description Home Ownership Manager Permanent Grade 5 - £42,839 - £51,356 - Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week We are seeking an knowledgeable and motivated Home Ownership Manager to come and join Birmingham City Councils' Home Ownership Team. The Home Ownership Team manage Right to Buy and Leasehold Management, managing stock of 6500 leaseholders and 59,000 Council tenants. This role will be responsible for managing the Home Ownership Officers and the Home Ownership Assistants to ensure an efficient and customer focused Home Ownership service is being provided. This role will work collaboratively with internal/external stakeholders and Council teams to ensure City Wide long term agreements that require S20 Consultation is carried out compliantly. Key responsibilities: <ul> <li>To manage the Home Ownership team and effectively co-ordinate their work to achieve set targets of the service within the SLA.</li> <li>To implement service improvements for the team, leaseholders, tenants and stakeholders. </li> <li>To attend community meetings.</li> <li>To monitor team performance, review targets, and review working procedures. </li> <li>To oversee service charge and major works arrears collection across the City.</li> <li>To monitor and review the city wide S20 Consultation. </li> <li>To handle service complaints, escalated complaints, and carry out investigations. </li> <li>To develop and improve internal processes, including IT solutions to streamline the service.</li></ul>What we are looking for: <ul> <li>Experience in managing a team and delivering a high-performing services.</li> <li>Strong communications skills verbally and in writing across a range of internal/external stakeholders, leaseholders, and tenants.</li> <li>A good understanding of Housing Legislation, especially the specialist areas Leasehold and RTB. </li> <li>Motivated and driven to improve performance, especially income recovery - service charge and major works arrears.</li> <li>The ability to manage conflicting prioritise.</li> <li>A commitment in delivering excellent customer service to our tenants and leaseholders. </li></ul>This is a hybrid role. For any informal enquires please contact: <a href="mailto:resourcing@birmingham.gov.uk" target="_blank">resourcing@birmingham.gov.uk</a> Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - M-00061441-Home Ownership Manager-Job Description.pdf About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Home Ownership Manager

If you are interested in this role and would like to know more, please contact Shirley Spicer on 01384 353 599. JOB DESCRIPTION Title: Housing Support Officer Salary: £12.59 per hour Working Hours: 37.5 hours per week. Due to the nature of the post evenings and Bank Holidays work may be necessary. Responsible to: Housing Services Manager Location: YMCA Highland Road, Dudley, DY1 3BT Background: YMCA Black Country Group (YMCA BCG) is the branch of the YMCA global movement in the Black Country. YMCA BCG operates charitable companies &amp; associated trading subsidiaries in the Black Country boroughs and South Staffordshire area. The combined turnover of the group is in excess of £6M, delivering a wide range of community services including supported housing, youth work, childcare and family support, drug and alcohol counselling, skills and employment training, health and well-being services. YMCA BCG employs over 200 staff and also works with around 50 volunteers and voluntary trustees. Job role: To support the Housing Services Manager to ensure the provision of high-quality day-to-day housing management and tenancy sustainment functions of the YMCA's housing stock in Black Country. This includes, but not exclusively, the letting, management, maintenance, administration, rent collection and provision of housing services on all allocated Black Country housing properties. In addition, monitoring and reviewing the progress of residents within the schemes using various tenancy sustainment assessment tool, enabling them to Belong, Contribute and Thrive. Duties: Access to Housing &amp; Tenancy Sustainment 1. To be involved in interviewing applicants and carrying out the appropriate needs and risk assessments and reference checks before offering accommodation. 2. To carry out an appropriate induction to the allocated Black Country housing property once an offer has been made to an applicant. 3. To coordinate or signpost any additional support a resident may require during their time at the YMCA by liaising with internal and external agencies in relation to maintaining their accommodation. 4. To promote the services provided by YMCA Black Country Housing Services ensuring referral agencies and applicants have the appropriate information about the schemes. 5. To keep voids to a minimum on allocated properties by ensuring they are cleaned, prepared and ready to let in the quickest time possible. 6. To complete and record property checks at least monthly (more frequent if required) to ensure residents are adhering to the licence agreement and the property is being kept in a good condition, reporting any property defects in a timely manner. Financial Accountability 7. To be responsible for managing the rent arrears of allocated properties maximising all income, reducing arrears, and ensuring all records are accurate and up to date. Monitoring any rent agreements that may be agreed by the Housing Services Manager. 8. To ensure the Housing Services Manager is aware of any rent accounts that are risky and take proactive action to address in line with the rent arrears policy. 9. Ensure residents claim all entitled benefits including Housing Benefit and other applicable benefits / grants to ensure recovery of rent and service charges. 10. Liaise with Housing Benefit staff to ensure the residents account is active and the resident is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears. Housing Management Services 11. Liaise with Housing Benefit Office, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management. 12. Ensure that residents are compliant with and kept fully informed and consulted on matters affecting their Licence Agreement/Tenancy and they understand their rights and responsibilities. 13. Liaise with Housing Service Manager concerning breaches of the Licence Agreement/Tenancy at an early stage and help seek positive resolutions. 14. Make regular visits to the residents in their property to ensure safety and security of the accommodation and deliver and monitor management and support services. 15. Deliver housing services including arranging the servicing of appliances and advice on safe use of equipment and appliances where applicable. 16. Maintain information relevant to the client group including information on issues and organisations relevant to the welfare of vulnerable people. 17. Ensure incidents / issues arising are fully reported and investigated and take action to resolve problem or take holding action until a permanent solution is found. Tenancy Sustainment Support 18. Deliver person centred support to residents living in our supported housing units enabling them to sustain their tenancy whilst working in a Trauma Informed way and deliver services that are culturally sensitive, safe services that people trust and want to use. 19. Ensure that resident's needs are monitored appropriately, and that personal progression is recorded utilising the outcomes star, wellbeing assessment and other tools as required. 20. Proactively engage residents in a range of 1-1 and group interventions enabling them to address their needs and sustain their tenancy. 21. Ensure that all safeguarding concerns are recorded, and action taken where required. 22. To support residents to move on from our supported accommodation when we feel they have the skills to live independently. Enable them to bid on properties as required or consider other suitable housing options for resettlement. Maintenance Tasks 23. Undertake regular visits to the housing properties including communal areas to inspect the accommodation and get resident feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained. 24. Support residents to raise repairs and maintenance issues or do so on their behalf. 25. Carry out an end of licence visit with the resident to ensure the property is left in a good condition. 26. Complete a void report when the property becomes vacant and submit to the Housing Services Manager / or their representative to minimise void periods. 27. Work to ensure the general security of the buildings including the testing of the alarm systems, CCTV, door entry and communications systems where applicable. General 28. Prepare statistical and other reports as required by stakeholders or as requested by the Housing Services Manager ensuring all administrative functions (including updating rent accounts, the Client Record Management system, Outcome Star, Wellbeing Assessments etc) are carried out efficiency as necessary for the post. 29. Contribute to the review of paperwork, policies and procedures and systems used with the housing services to improve services and ensuring best practice. 30. Promote the aims and purposes of the YMCA. 31. Participate in Housing Staff meetings and other housing related meetings with residents and stakeholders as required. 32. To represent the association at agreed external meetings and report back to the Housing Services Manager. 33. Carry out work responsibilities in line with the Association's policies and procedures including safeguarding, equality and diversity, staff development and ensuring the health and safety of self and others at all times. 34. To carry out any other reasonable duty as requested by the Housing Services Manager or Head of Housing. Person Specification Job role: Housing Support Officer Experience / Qualifications Essential Desirable Current in-depth knowledge of housing issues and legislation, particularly pertaining to homelessness √ Knowledge of the benefits and welfare system √ Knowledge of external bodies associated with and or affiliated to supported housing √ Experience of working in a supported housing environment with young people or vulnerable adults √ Experience of completing reports, support plans, action plans, and tracking progression √ Experience of delivering Trauma Informed Care √ Excellent level of education (literacy, IT and numeracy) √ Training relevant to supported housing and the client group √ NVQ level 3 or equivalent in Housing or Support related field √ Skills / Abilities Essential Desirable Ability to demonstrate an empathetic and person-centred approach √ Ability to demonstrate and understand the importance of effective team working √ Ability to work with minimal or no supervision and to use initiative √ Ability to multitask and prioritise using effective organisation and planning skills √ Ability to solve problems √ Ability to understand and represent service users' rights and best interests whilst liaising with other professionals on the service user's behalf √ Ability to assess changes in service users' needs, health, mood etc and alert others to any potential risks or safeguarding issues √ Ability to build appropriate relationships with young people and vulnerable adults, listen actively and respond appropriately to service users' needs √ Ability to work with discretion, integrity and confidentially in a nonjudgmental way √ Personal Attributes Essential Desirable Can understand the needs of people from diverse cultural, social, and racial backgrounds. √ Can build relationships based on trust and respect and maintain them. √ Can work under pressure, be patient and remain calm in stressful situations. √ Can set boundaries and challenge inappropriate behaviour. √ Is caring, calm, compassionate and approachable. √ Can provide appropriate guidance, support, and advice. √ Is confident, assertive, enthusiastic, motivated, resilient, and committed. √ Can inspire and motivate young people and vulnerable adults. √ Is flexible and can adapt to change. √ Other Essential Desirable Ability to respect and communicate the YMCA's Christian ethos √ Willingness to undergo a satisfactory DBS check. √ Have a clean valid driving licence √ THE POST HOLDER MUST AGREE TO AUTHORISE A FULL CRIMINAL RECORDS BUREAU CHECK. √

Housing Support Officer

We're more than just a water company. We're dedicated to making a positive impact on the environment, sustainability, and the communities we serve. By joining us, you'll work with the latest technologies, driving forward-thinking projects that enhance and protect national infrastructure, making a real difference to the communities we serve. With nearly 10,000 colleagues, we're looking for more brilliant people who are passionate about sustainability, eager to innovate, and ready to turn challenges into opportunities for a better future. LET'S CUT STRAIGHT TO ITWe're looking for a Strategic Asset Manager - Permitting to provide expert guidance across wastewater and clean water permitting, supporting AMP8 delivery and driving innovative, data-led design solutions. Key Responsibilities: <ul><li>Act as subject matter expert on permitting requirements for wastewater and clean water projects </li><li>Lead technical modelling and permit limit setting using Monte Carlo simulations </li><li>Build strong relationships with regulatory bodies and internal stakeholders </li><li>Manage EA pre-applications and technical discussions </li><li>Develop SOPs and enable self-serve capabilities across teams </li><li>Support WINEP sign-off and dynamic permitting initiatives </li><li>Participate in Communities of Practice to drive continuous improvement</li></ul>You'll be based at our Head Office in Coventry. You'll work within our Asset Strategy team. With this being such a critical role, we're looking for someone who can join us 37 hours a week. WHAT WE'RE LOOKING FOR About You: <ul><li>Proven experience in wastewater and sludge treatment design</li><li>Strong knowledge of environmental permits, EMS, and CDM regulations</li><li>Skilled in modelling, flow calculations, and process investigations</li><li>Excellent communication, planning, and project management skills</li><li>Ability to challenge constructively and collaborate effectively</li><li>Have an Engineering background</li></ul>Qualifications: <ul><li>Essential: Degree in Science/Engineering and a full UK driving licence</li><li>Desirable: Professional accreditation (e.g. ICE, CIWEM), BTEC Sewage Treatment or CIWEM Certificate, IOSH or equivalent safety qualification</li></ul>Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care. HOW WE'LL REWARD AND CARE FOR YOU Working here isn't just a job. You can build a career at Severn Trent. We'll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Severn Trent family: <ul><li>Salary starting from £50,000</li><li>28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) </li><li>Annual bonus scheme (of up to £2,250 per annum based on company performance) </li><li>Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) </li><li>Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate </li><li>Dedicated training and development with our 'Academy' </li><li>Electric vehicle scheme and retail offers</li><li>Family friendly policies and two volunteering days per year </li></ul>LET'S GOWe can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.

Strategic Asset Manager

Housing Support Assistant To cover all Birmingham Intensive Housing Management Schemes (Base location is Birmingham) £13.34 per hour 37.5 hours per week and 22.5 hours per week available Sanctuary Supported Living is delighted to be recruiting for a Housing Support Assistant across the Birmingham area. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits. The role of Housing Support Assistant will include: <ul><li>Providing onsite management and supervision of the supported housing service ensuring the delivery of an effective, enhanced, housing management service</li></ul><ul><li>Assisting with tenancy and voids management and maintaining occupancy levels</li><li>Supporting and promoting compliance with safeguarding policies and procedures</li><li>Building and maintaining relationships with customers and internal and external key stakeholders</li><li>Managing the procurement and availability of supplies, furniture, and equipment</li><li>Recording and updating relevant data, maintaining effective filing systems</li><li>Contributing to special projects and change programmes as appropriate</li></ul>Skills and experiences: <ul><li>Previous experience delivering tenancy services</li><li>Experience working to deadlines and prioritising workload</li><li>Basic knowledge of Microsoft Office packages</li><li>Literacy and numeracy to the equivalent of Grade C English and Maths GCSE</li><li>NVQ2 or equivalent in relevant area</li><li>Ability to extract and interrogate data</li><li>Some experience in the use of housing management systems or similar is desirable</li></ul><ul><li>This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence. </li></ul>Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we'll reward you: <ul><li>At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays) pro rata</li><li>A pension scheme with employer contributions</li><li>A variety of online discounts and rewards from major retailers</li><li>Health and well-being plans</li><li>Life assurance</li><li>Family friendly arrangements, including opportunities for flexible working</li><li>Tax efficient savings through our Cycle to Work scheme</li><li>A wide range of learning and development opportunities</li></ul>Job reference: 226437 We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Housing Support Assistant

Housing Management Coordinator Earn £13.21 per hour (annual salary £25,838 [pro rata]) Permanent, part time (18.75 hpw) Derby - and throughout Derbyshire We can't offer a CoS for this role Home, a place where you belong We support our brilliant customers who have support needs ranging from semi-independent with low support needs to those customers with multiple high and complex needs from the ages of 18 . They live in a range of properties in the Central region. The properties are within the Aston Hall Reprovision service which consists of 17 properties housing 55 customers with complex needs, but you will also be a part of the wider Housing Management service within the Central region so you will get the opportunity to work covering different property types and service set ups. What you'll do <ul><li>You'll provide a housing management service to our customers, supporting them to manage their tenancy and rent accounts.</li><li>Customers with mental health, physical or learning disabilities.</li><li>You'll also help our customers with their housing benefit claims and making sure that these are received on their rent account</li><li>You'll turn around vacant bed spaces so that new customers who need our help can move in quickly.</li><li>You'll also make sure our service achieves maximum occupancy, and that we are health and safety compliant!</li></ul>Why join us Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you're free to bring your best self to work and grow in a way that suits you. Be part of one of the UK's top 10 Great Places to Work! You have <ul><li>You will have some experience in safeguarding, risk assessments, confidentiality, support plans, alongside working collaboratively.</li><li>As Housing Management Coordinator you're experienced in managing a housing management caseload and overseeing landlord and housing management duties</li><li>You know all about re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed</li><li>You're great at managing your own time and have strong written and verbal communication skills.</li></ul>Stronger together We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work ! The practical bits <ul><li>You'll be working between the hours of 09:00-17:00 Monday and Tuesday and 9am to 12.30pm on a Wednesday. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend doing the things that matter to you!</li><li>You'll be supporting our customers with all their tenancy requirements and making sure they have a safe place to live</li><li>To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!)</li></ul>What's in it for you? <ul><li>34 days leave, rising to 39 (this includes bank holidays and a "me day").</li><li>2 paid volunteering days each year</li><li>Health cash plan saving you (and your children) £1140 each year covering dental, opticians, prescriptions and more</li><li>Matching pension contribution (up to 7% and life insurance of 3x basic salary)</li><li>Instant pay access with Stream</li><li>800 discounts on shops, holidays, days out, tech and more</li><li>Top 20 in the UK for Wellbeing</li><li>Career path with development and excellent training package.</li><li>Work your way with flexibility to balance life and work</li><li>Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support</li></ul>Find out more Click APPLY NOW to see our Housing Management Coordinator job description , find out about us, for help to apply and our benefits . Roles can close early, so don't wait. For reasonable adjustments email <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>.

Housing Management Coordinator

Overview Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Coordinator with Change Grow Live you'll work with people who use our services, helping them get to where they want to be. With this role you'll be working as part of the Criminal Justice Team across Warwickshire with hubs in Leamington, Stratford, Nuneaton and Rugby. You will liaise with Prisons and Probation. The team supports people with drug and/or alcohol issues who are also engaged with the Criminal Justice System. Due to this you will be required to undergo Police and Prison Vetting. Location: Warwickshire Part Time Hours: 19 hours per week Full time Salary Range: £27,861.26 - £32,002.35* *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please reflect the attached Job Description and Person Specifications in your application. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Emma Louise Gebbels | <a href="mailto:emma.gebbels@cgl.org.uk" target="_blank">emma.gebbels@cgl.org.uk</a> | 01926353513 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Job Details Community Housing Officer - Fixed Term 12 Months 37 Hours Weekly Grade 9 - £39,152 - £41,771 per annum Dudley MBC is seeking to appoint a full time Community Housing Officer. This is an exciting and challenging front-line role, managing a patch of Local Authority tenancies within Dudley Borough. The purpose of the job is: To deliver a community focussed tenancy and estates management service, highly visible to tenants, residents and other stakeholders. To directly manage tenancies in a specified patch within a defined geographical area, working closely with other Housing and Communities teams, other Council Departments and other agencies To provide responsive services to customers to create attractive, well maintained, safer estates. To support individual households to maintain their tenancies in a suitable and effective manner through the direct delivery of service and the commissioning of work through other teams / services. The successful applicant will have extensive experience in an operational housing role and be able to demonstrate a history of providing excellent customer service. The role is front line, and you will spend at least 60% of your time on patch. Some evening work will be required. For an informal discussion please contact Lisa Watson, Community Housing Team Manager on 01384 812434 So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or <a href="mailto:acl@dudley.gov.uk" target="_blank">acl@dudley.gov.uk</a> who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance <a href="https://help.wmjobs.co.uk/" target="_blank">https://help.wmjobs.co.uk/</a> If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via <a href="mailto:HR.Resourcing@dudley.gov.uk" target="_blank">HR.Resourcing@dudley.gov.uk</a> Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council's full Privacy and Disclaimer Statement can be accessed on the website at <a href="https://www.dudley.gov.uk/privacy-disclaimer-statement/" target="_blank">https://www.dudley.gov.uk/privacy-disclaimer-statement/</a> N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications #LI-DMBC2019 Attached documents Employee Benefits List.pdf Community Housing Officer PS.docx Community Housing Officer JD.doc

Community Housing Officer

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Resident Liaison Officer

Title: Neighbourhood Housing Lead -South East and Kent Contract Type: Permanent - Full Time - 35 hours Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance* Reporting Office: London, Stratford Working Location: South East and Thames Persona: Agile - 1 -2 days office attendance required. Working Pattern: Monday - Friday - 09:00 - 17:00 Closing Date: 29 th October 2025 - 23:00 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile - Neighbourhood Housing Lead.docx Join our South East and Kent Team at L&amp;Q: Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player. If this sounds like you, we would love for you to apply! Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following: • Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. • You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in. • You'll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes. What you'll bring: • You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents. • You'll be able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping promises to residents. • You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. • You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. • Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential. • Have demonstrable experience in a similar role. • Have a valid license and access to a car for work use. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words. About L&amp;Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q. L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a> At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&amp;Q and why you should join us! *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. #TJ

Neighbourhood Housing Lead - South East and Kent - October 2025

The role Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme in Erdington, Birmingham. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes. Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Birmingham. To excel in this role be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team! What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care and an interest in the Housing sector</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: Wednesday 29th October 2025 at 23:59pm Please note, we reserve the right to close this vacancy early should we receive a high volume of applications Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

Description &amp; Requirements This is a 6 month Fixed Term contract covering the Walsall area. This role will include some delivery, so you must feel comfortable working on occasions in the evening. Training will be provided as well. Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. The Community &amp; Partnership Executive is responsible for developing and maintaining strong partnerships with local services and stakeholders to increase referrals into our service and support with onward / outward referrals and signposting to other services. They will contribute towards the achievement of partnership related requirements across the contract with a specific responsibility for place-based and asset-based community and stakeholder engagement to maximise referrals and activation of healthy behaviour change. 1. Support in the delivery of the Community &amp; Partnerships Engagement Strategy by: <ul><li> Driving quality referrals to the service via professional and self-referral channels </li><li> Utilising an Asset Based Community Development approach that leverages and harnesses the richness of skills, experiences, and opportunities from across the areas and within communities. </li><li> Build relationships with key referring pathways to establish innovative engagement techniques to ensure referrals are steady and targeted to key areas and priority groups </li><li> Working with our Marketing and Communications Team to support in our deployment and distribution of collateral / resources. </li><li> Ensure co-production opportunities are maximised across, seeking opportunity to meaningfully engage with priority groups and locations in the development of our service offer. </li></ul>2. Support in establishing effective referral pathways into and out of the service. <ul><li> Working collaboratively with the Community &amp; Partnership Team in a coordinated way to reach out and maximise referral pathway opportunities </li><li> Proactively support all referral channels to ensure they understand how to refer, eligibility criteria and scope of service </li><li> Support in the development of cross-sector avenues for referral pathways into the service (as required), focusing on priority areas and groups. </li><li> Support in the development of outward referral pathways to ensure safe and effective support to service users/participants when requiring additional services. </li><li> Establish strong and trusting relationships with a portfolio of wider services / organisations, to provide holistic support to individuals, families, and communities, including (but not limited to), employment services, financial support services, housing options and lifelong learning. </li></ul>3. Develop and deliver presentations, engaging pop-ups, and stands across the wider network and communities to promote services, including: <ul><li> Attendance and presentations at GP Practice protected learning time </li><li> Attendance and presentation at lifestyle related forums and networks </li><li> Support and attendance at community events and fun days </li><li> Supporting key referring stakeholders with learning opportunities so they can maximise their opportunity to make their contact count with individuals and build confidence to support and advocate lifestyle behaviour change </li></ul>4. Work with managers to review and deliver to agreed KPIs/Targets and report to management in addition to working with the contract teams to achieve the overall contract aims including (but not limited to): <ul><li> Referral targets </li><li> Cross-partnership case studies </li><li> Engagement with new engagement channels </li><li> Innovative referral strategies, complete with measures of effectiveness </li><li> Capture of learning opportunities deployed across the network </li><li> Added value / Return on Investment (ROI) </li><li> Social value </li></ul>5. Keep records of interactions / meetings with stakeholders / communities and proactively feed this into the continuous improvement plan for the service with a specific focus on: <ul><li> Stakeholder and community feedback and insight </li><li> Accessibility </li><li> Cultural relevance </li><li> Lessons learnt </li><li> Complementary opportunities </li></ul>Note: This is not an exhaustive list. The Community &amp; Partnership Engagement Executive is expected to carry out all other duties as may be reasonably required Qualifications &amp; Experience Essential <ul><li> Experience of working with a range of stakeholders and communities </li><li> Experience of presenting to large groups and chairing meetings </li><li> Experience of building and maintaining partnerships </li></ul>Desirable <ul><li> Qualifications and / or certificates that demonstrated skills and knowledge in community development. </li><li> Experience of working in a health, voluntary sector, or social care environment </li><li> Qualifications and / or certificates that demonstrated a good understanding of the issue around maintaining a healthy lifestyle. </li><li> Experience of working with health, voluntary sector, or social care professionals / stakeholders </li><li> In depth knowledge of contract area </li></ul> Individual Competencies Essential <ul><li> Experience of working with a range of stakeholders and communities </li><li> Experience of presenting to large groups and chairing meetings </li><li> Experience of building and maintaining partnerships </li></ul>Desirable <ul><li> Qualifications and / or certificates that demonstrated skills and knowledge in community development. </li><li> Experience of working in a health, voluntary sector, or social care environment </li><li> Qualifications and / or certificates that demonstrated a good understanding of the issue around maintaining a healthy lifestyle. </li><li> Experience of working with health, voluntary sector, or social care professionals / stakeholders </li><li> In depth knowledge of contract area </li></ul>Key Business Priorities Internal <ul><li> Co-workers, managers, and wider team </li><li> Health Division colleagues </li><li> Maximus central division </li><li> Maximus companies and associates </li><li> Colleague forums </li></ul>External <ul><li> Local Authority </li><li> Integrated Care Partnerships / Boards </li><li> Community and Voluntary sector </li><li> Population being served / supported. </li><li> Sub-contractors and key partners </li><li> Community stakeholders </li><li> Co-location cooperatives </li><li> Venue providers </li><li> Healthcare settings including GP Practices / Primary Care networks </li></ul>EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 24,570.00 Maximum Salary £ 27,700.00

Community Engagement Officer

Job Title: Housing First (Homeless) Support Worker Job Location: Walsall- clients are based in and around Walsall Salary: £13.45ph Contract type: Fixed Term until 31/03/2026 Working hours: 37 hours per week Monday to Friday About the role When you see someone sleeping rough because they do not have a place to call home, how does it make you feel? Does it make you stop and think "I wish I could help" if so, this opportunity might be perfect for you. As a Support Worker you will provide person centred support to our service users to help them to retain their tenancy in line with the principles of the Housing First model. You will manage a caseload of up to 7 individuals who are likely to have a diverse range of support needs such as alcohol and substance abuse, mental health and physical disabilities. Your day might be spent accompanying someone to attend appointments, carrying out well-being checks or liaising with other agencies to facilitate access to support. Doing out reach work to homeless people in the street and attending check ups by visiting clients properties. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you Ideally, you will have experience in housing, social care, benefits system, working with homeless, criminal justice or a related field and knowledge of Housing First principles and philosophy. Experience of working with drug abuse, mental health and physical disabilities Understand the importance of treating individuals with respect and be non-judgmental. Be open and honest. Can do attitude. A Driving Licence and access to a vehicle is essential for this role as you will be required to travel and work across all sites within the service delivery area. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. -Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing First (Homeless) Support Worker

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. We're looking for a Drug &amp; Alcohol Worker to join our busy and vibrant Central and West Team in Birmingham. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Where: Central and West Hub, 255 Hospital Street, Birmingham, B19 2YF. Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26- £32,002.35 (based on full time hours, pro rata for part time) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey</li><li>Providing screening, assessment, and recovery planning and onward referral</li><li>Facilitating group sessions </li><li>Reducing drug and alcohol related harm to service users and the wider community</li><li>Promoting carer, service user and community involvement</li><li>Providing advocacy for access to partnership services</li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination</li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field</li><li>Be an excellent communicator, both verbal and written with good IT skills</li><li>Proactive and able to work on own initiative with excellent time management and prioritising skills</li><li>Have a good working knowledge of mental health interventions, services, and good practice</li><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders</li><li>Ability to manage change successfully in a way that prioritises the needs of service users</li><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards</li><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others</li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days"</li><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme</li><li>Contributory pension scheme</li><li>Several benefits incl. discounts for shopping, cinema, holidays, etc.</li><li>A friendly and supportive team</li><li>Training, career development &amp; progression opportunities</li><li>Refer a friend scheme and receive in vouchers if candidate is successful</li></ul>If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 3/11/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Belinda Hayer | <a href="mailto:Belinda.Hayer@cgl.org.uk" target="_blank">Belinda.Hayer@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The Vacancy Closing Date: Friday 24th October 2025 @ 9am Interview Date: Thursday 6th November 2025 - in person Join Our Team as an Independent Living Officer Are you passionate about empowering and enabling diverse communities to live independently? We're excited to offer a rewarding opportunity to join our welcoming and dedicated Independent Living team here at bdht. This is a customer-facing role where your presence and support can make a real difference to the lives of our residents. About the Role As an Independent Living Officer, you'll be a visible and approachable presence within our Independent Living community. Face-to-face contact is at the heart of what we do, helping ensure our customers feel safe, supported and happy in their homes. Our residents come from a wide range of backgrounds, and many may be vulnerable, so we're looking for someone who is caring, flexible, understanding and positive in their approach. You'll be there to help with any concerns or issues that arise, offering reassurance and practical support. On a day to day basis, you will deal with queries, incidents and issues that may occur in and around the independent living schemes. You will support and encourage social interaction and be creative and imaginative to deliver events and activities. You'll also undertake regular Health and Safety inspections, to include fire alarm and water testing, ensuring that legislation is adhered to and report any communal repairs or defects, following through until completion. About You We're looking for someone who has experience working in a customer-focused environment, ideally with an understanding of the needs of vulnerable individuals. You'll be a great communicator, a team player, and someone who genuinely enjoys helping others. Good IT skills, in particular MS Office, and the ability to use IT based systems is also required. Having an understanding of welfare benefits, including Housing Benefit claims, would be preferable although this is not essential. The use of a current driving licence and access to an appropriately insured vehicle is a requirement for the post. Mileage expenses will be reimbursed. What we can offer in return: <ul> <li>32 days annual leave plus bank holidays</li></ul><ul> <li>Holiday purchase scheme -buy up to an additional 5 days holiday per year</li></ul><ul> <li>Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff</li></ul><ul> <li>Team budget every year to enjoy an afternoon out as a team</li></ul><ul> <li>Electric vehicle leasing scheme through Octopus Energy</li></ul><ul> <li>Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)</li></ul><ul> <li>Life insurance is available to members of the pension scheme</li></ul><ul> <li>Employee Assistance Programme</li></ul><ul> <li>Mental Health First Aiders</li></ul><ul> <li>Healthcare Cash Back Scheme - Healthshield</li></ul><ul> <li>Retail discounts scheme</li></ul><ul> <li>Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)</li></ul><ul> <li>Reimbursement for professional subscription fees</li></ul><ul> <li>Corporate Sponsorship opportunities</li></ul><ul> <li>Reimbursement for HRT pre-paid certificates</li></ul><ul> <li>Reimbursement for annual flu jab</li></ul><ul> <li>Free parking and refreshments</li></ul><ul> <li>Monthly staff compliments raffle</li></ul><ul> <li>Wellbeing calendar of events throughout the year</li></ul>Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. The Company BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow. BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too. We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'. We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day. Our Values Listening Fair Honest Respect Integrity Transparent Inclusive Our Benefits

Independent Living Officer

Job Description Sheltered Housing Officer Permanent Grade 4 - £34,434- £41,771 Consultation Grade - subject to formal evaluation under the Equity Pay Review Working 36.5 hours per week We are a Living Wage Employer, and all our roles will be paid as such where the pay scales are below the Living Wage rate. We are looking to recruit an enthusiastic and customer focused Housing Officer into our Sheltered Housing Services for Older People Team to deliver a quality customer focused service. This is an exciting opportunity to join an evolving dedicated team where we want our tenants to succeed. You will be providing patch-based housing management, and tenancy and estates management support to the Services for Older People Team to enable our tenants to succeed and sustain their tenancy. You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy and community. You will manage a team of staff to support the delivery of the above together with health and safety and compliance checks to your patch sheltered schemes. You will need to work both solo and as a team to collaborate with multiple agencies involved in the sheltered housing service, and have visible , approachable presence on your patch A good knowledge or experience of staff management, all aspects of housing management, older adults issues along with building Health and Safety would be desirable however training will be provided. This role is full time working 36.5 hours Monday to Friday , working on a hybrid basis, and you will be required to undertake an enhanced DBS check as part of the role. About you Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it. Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner. You will need both good written and verbal English together with IT system usage. Please upload an up-to-date CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact <a href="mailto:Resourcing@birmingham.gov.uk" target="_blank">Resourcing@birmingham.gov.uk</a> quoting reference 3345 We welcome applications from people with caring responsibilities and flexible working options will be considered. A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification - GR4 - RM-00037072-Sheltered Housing Officer-Job Description (1) (1).pdf We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration. #LI-HYBRID About Us We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).

Sheltered Housing Officer

Overview Believe in People? The best people have one thing in common. They care. At Change Grow Live, our commitment to making a difference in the lives of those who use our services is unwavering. We provide support, respect, and a safe environment, where we tailor our approach to each individual's needs to find the best treatment and support options. Guided by our core values of being open, compassionate and bold, our team embodies these principles daily, striving to empower individuals to reshape their lives, foster personal growth, and embrace life to its fullest. We have an exciting opportunity for a Recovery Coordinator to join our Coventry Service who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Location: Coventry Hours: Full Time, 37.5 per week Full time Salary Range: £27,861.26 - £32,002.35 Dependent on experience (Based on full time hours. Pro rata for part time hours) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to Opiate service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by opiate use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused plan.</li><li>Ensure service users risk assessments are updated within required timeframes or as risk changes.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by opiate use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Ready to Begin Your Journey with Change Grow Live? Apply Today! If you're ready to elevate your career and in making a meaningful impact on the lives of those we work with. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 26/10/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Emma Garbett | <a href="mailto:Emma.Garbett@cgl.org.uk" target="_blank">Emma.Garbett@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Axis has experienced continual growth since its establishment in 1986, we're not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK's largest building owners, landlords &amp; facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. Benefits <ul> <li>Annual holiday; 25 days + bank holidays</li> <li>Long service awards; continuous service at key achievements are rewarded</li> <li>Perkbox; from free coffees and cinema tickets to trips away and much more</li> <li>Volunteer day; paid yearly volunteer days for a worthy cause</li></ul>The Role: Axis RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us. We are looking for you to bring your caring and compassionate attitude to our fantastic Team, showing empathy and proactiveness for our residents. This role will also cover Tamworth and Birmingham! Responsibilities <ul> <li> Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress</li> <li>Organise consultation events and attend meetings as required</li> <li>Identify vulnerabilities relating to individual residents and liaise with client's housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems.</li> <li>Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes</li></ul> Requirements: <ul> <li> Experience of working with vulnerable residents and adapting style to meet the specific needs of individuals</li> <li>Experience of working within a customer services environment is essential</li> <li> Full Clean Driving license</li> <li>Flexibility regarding travel and working at various sites, and attendance at evening meetings</li></ul>If this opportunity interests you we would love to hear from you, what are you waiting for! Many faces, One Axis We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. *Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.

Job Title - Housing / Homeless Support Worker Head office Location - Brindley Place, Birmingham Location - CV11 5RD - Nuneaton Hourly Pay- £13.24 per hour Contract type - Permanent Working hours - 25 hrs per week - Monday - Friday between the hours of 9am - 4.30pm About the role The Housing Support Worker will be working with homeless clients with complex needs in a project environment which also involves dispersed properties. Working 25 hours a week Monday to Friday between the hours of 9.00 to 4.30 pm (shift pattern to be discussed). Experience working with the homeless and knowledge of welfare benefits are desirable as is skills in electronic recording. Drivers licence and own car is essential. Reporting to the Senior Housing Support Worker you will be providing housing related support to vulnerable homeless adults over the age of 25 both male and female. A key responsibility of the post will be recording and amending risk assessments centred around resettlement to general needs housing. As a provider of supported housing you will assist in all management functions such as recording rent, reporting repairs, client engagement, setting up rooms, maintaining high standards in dcor in communal areas, health and safety checks and purchasing supplies. Working with P3, Probation Service, Police, Housing and Benefit Services you are required to provide advice and guidance to customers to assist them with access to general needs housing and their successful reintegration back into the community. This is a varied and challenging role which is rewarding when performed well - you will be making a difference not only to individuals that you work with but the wider community. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You are genuinely passionate about achieving and sustaining excellent service. You possess a non - judgemental approach to working with people with support needs and knowledge of addiction, mental health, welfare benefits and offending services. You possess the ability to multi - task and work under pressure and can prioritise and deliver against objectives. You are flexible and adaptable in your approach to achieving goals. You have the ability to build strong relationships, internally and externally. You are an excellent team player, enthusiastic and care for the work you undertake. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes: <ul><li>Trust based flexible working and supportive and friendly teams</li><li>25 days annual holiday entitlement,</li><li>Opportunity to buy or sell annual leave</li><li>A defined contribution pension scheme GSA matches up to 6% contributions</li><li>We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.</li><li>Access to Blue Light discount card membership</li><li>Confidential Employee Assistance Programme (EAP).</li><li>Cycle to work Scheme</li><li>Eligible for occupational sick pay</li></ul>All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing / Homeless Support Worker

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role This role is responsible for ensuring compliance with the Group's statutory duties as set out in the Building Safety Act and Fire Safety Act, and compliance obligations by managing all 11m+ buildings in accordance with the Safety Case Report and ensuring compliance with the requirements of the Building Assurance Certificate. This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes. What you'll achieve <ul><li>To apply the principles of BS9997, including Plan, Do, Check, Act, across all our activities on building safety and ensuring that all relevant aspects of Health and Safety legislation and Building Regulations are adhered to in all circumstances relating to buildings within the portfolio, taking into full consideration recommendations in the revised Building Regulatory regime</li><li>To prepare and maintain Safety Case reports for auditing by the Building Safety Regulator, to ensure the building remain compliant in line with the Act and closely monitor the completion of any resulting actions</li><li>To prepare and manage the hazards and risks of the HRB's through producing, maintaining and audit/updating bow tie risk assessments to reduce risks</li><li>Support the Building Safety Leader to review, update and implement as required the resident engagements strategy, MOR policy, Building safety policy and any other policy required to meet the building safety act</li><li>Act as the Group's expert on all new legislation relating to building safety and fire safety and ensure that the correct systems and services are in place to meet our obligations</li><li>To provide technical guidance and critical support to other departments to ensure that works are carried out to meet all regulatory requirements. Such as Building control consents through Planned investments and replacements</li><li>Ensure fire risk structure assessments are undertaken and reviewed regularly and any recommendations are undertaken in a timely manner</li><li>Build and manage internal and external relationships including Procurement consortia, consultants, contractors, statutory authorities, and other public bodies through which we deliver services, in order to drive H&amp;S culture across Orbit Group and its partners</li></ul>What you'll bring Essential skills <ul><li>Educated to degree level in a property related subject or relevant professional qualification or able to demonstrate extensive relevant experience and equivalent knowledge.</li><li>National General Certificate in Occupational Health and Safety (or equivalent).</li><li>Sound technical knowledge of Fire Safety, Asbestos, Building services including Gas, Mechanical &amp; Electrical services.</li><li>Experience and knowledge of managing external providers and varying delivery models.</li></ul>Desirable skills <ul><li>Experience and knowledge of setting and managing maintenance budgets.</li><li>Extensive management experience and demonstrable people management and leadership skills.</li></ul>Why Orbit? Choosing us means being rewarded in every sense. Here's what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: <ol><li>Online application</li><li>Interview(s)</li><li>Decision and offer</li></ol> We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Building Safety Manager

The Vacancy FRONTLINING FUTURES Due to an internal secondment, we're on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team on a 12 month fixed-term contract! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'. You're truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. You'll assist the Communities Housing Officers in supporting our customers and their families, so you'll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. You'll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation you're looking for in a role is right here as you'll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few! A few key points from our role profile: <ul> <li>Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies.</li> <li>Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service</li> <li>Ensure records and documents are uploaded promptly on the appropriate electronic filing systems.</li> <li>Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience.</li></ul>Sounds like me, so what are you offering? If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. You'll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive. We've a state-of-the-art, flexible workspace so you'll have great technology, great people and a great environment around you. There's free parking on-site and if you cycle to work there are showering facilities too! We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job. Flexible Accountable Customer Centric Trusting Supportive

Assistant Communtites Housing Officer

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARY You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of. JOB DESCRIPTION Key Role Responsibilities <ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul>Key Relationships <ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul>About You Knowledge &amp; Qualifications <ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognized training i.e. IOSH or NEBOSH. </li></ul>Experience &amp; Skills Essential <ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organization skills with the ability to multi task and prioritize </li><li>Excellent verbal and written communication skills </li><li>Numerical skills necessary to complete the above activities. </li><li>Demonstrated management and leadership skills sufficient to recruit, lead, direct, evaluate and manage team members to achieve high performance, including maintenance specialists. </li><li>Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. </li><li>Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. </li><li>Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. </li></ul>Desirable <ul><li>Evidence of change management delivery </li></ul>

31 Full Time Jobs in Coventry, UK