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Homebased with occasional travel £60,000 – £70,000 + Excellent Benefits Full Time | PermanentDo you want to play a key role in shaping financially sound housing development decisions? If you’re a finance professional with experience in housing associations or a similar environment — and a talent for turning complex data into clear insight — this could be your next move.We’re looking for a Lead Investment Analyst to provide expert financial appraisal of development opportunities. This senior role is ideal for someone who combines strong technical skills with the confidence to influence decisions at the highest level.What you’ll be doing:<ul><li>Assess the financial viability of complex development schemes, producing accurate, evidence-based business cases.</li><li>Build, stress-test, and interpret detailed financial models at both project and programme levels.</li><li>Review completed investments to identify risks, lessons learned, and future opportunities.</li><li>Partner with colleagues to ensure financial assessments align with wider development and business strategies.</li><li>Provide clear assurance to senior leaders, including Executive and Board members, on the performance and sustainability of the development programme.</li></ul>To learn more you can view the full role profile&nbsp;<a href="https://bit.ly/4778ped" target="_blank">here</a>&nbsp;(<a href="https://bit.ly/4778ped" target="_blank">https://bit.ly/4778ped</a>)What we’re looking for:<ul><li>A qualified accountant (ACA, ACCA, or CIMA) with strong housing development finance experience — ideally gained in a housing association or similar organisation.</li><li>Strong knowledge of viability modelling tools such as ProVal, Pamwin, or similar systems.</li><li>Proven expertise in investment appraisal, development viability, and financial modelling.</li><li>Excellent analytical and communication skills – able to translate complex financial information for non-finance audiences.</li><li>A proactive approach, with the confidence to work independently and influence decisions at a senior level.</li></ul>Why join us?<ul><li>Work with a socially driven organisation that invests in communities and homes across the UK.</li><li>Enjoy flexible homeworking alongside a supportive, team-focused culture.</li><li>Receive a competitive salary, excellent pension, generous annual leave, and ongoing professional development opportunities.</li></ul>If you’re ready to take the lead in ensuring our housing developments are financially robust and deliver real impact, we’d love to hear from you.Apply today and help us shape the future of housing.&nbsp;Anchor – a great place to workAnchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.Our valuesEvery one of us can make a difference to our residents and play a part in shaping homes and services around their needs.Our Anchor values of being&nbsp;Accountable, Respectful, Courageous and Honest&nbsp;apply to us all, whether you manage colleagues as part of your role or not.Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos.&nbsp; Our&nbsp;<a href="https://bit.ly/3GSM1L3" target="_blank">Anchor Leadership Framework</a>&nbsp;helps align these values with the skills and behaviours we demonstrate.A rewarding environmentFrom health and happiness to finance and your career, we’ll give you all the support you need.Health &amp; happiness<ul><li>Gym, fitness and wellbeing discounts</li><li>Mental health support</li><li>Flexible working options</li><li>Access to online GP appointments</li></ul>Finance<ul><li>Pension plan – contribute between 4% and 8% and we’ll match it or better</li><li>Quick and easy pension transfer service</li><li>Savings and financial advice, loans, free life assurance</li><li>Discounts on shopping, holidays, phones, technology and more</li></ul>Career<ul><li>Ongoing personal and professional development programme</li><li>Leadership Pathways online learning resources</li><li>Career progression and promotion opportunities</li></ul>To see our full range of benefits, check out our dedicated&nbsp;<a href="https://anchorbeingwell.co.uk/" target="_blank">being well website</a>&nbsp;Please follow the link or copy and paste <a href="https://anchorbeingwell.co.uk/" target="_blank">https://anchorbeingwell.co.uk/</a> into your browser&nbsp;Celebrating diversity, celebrating youAnchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other. &nbsp;We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. &nbsp;We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Lead Investment Analyst

We’re committed to delivering high-quality, safe and affordable homes for our communities. Our Housing Service plays a critical role in shaping housing policy, supporting vulnerable residents, and enabling the delivery of affordable housing schemes across the District.As our new Housing Policy and Enforcement Manager, you’ll lead a dedicated team of four, which includes one Housing Enabling Officer, two Senior Private Sector Housing Officers, and one Private Sector Housing Support Officer, alongside indirect line management of external contractors. You’ll shape long-term plans, deliver projects that make a real difference, and work closely with partners to drive forward the Council’s housing ambitions.Everything you need to knowWe’re looking for an experienced housing professional with strategic vision, leadership ability, and a passion for improving homes and lives. Based at our Sevenoaks office, you'll also work closely with communities, contractors, and regional housing partners to ensure local needs are met and standards are upheld.You'll be appointed at Band G (£51,494 – £54,587), with additional benefits including a generous pension, flexible working options, and a supportive working environment that values your expertise and initiative.What you will be doing<ul><li>Leading the Housing Policy and Enforcement team, managing officers and external contractors to deliver the Council’s housing priorities.</li><li>Developing and delivering the Council’s Housing Strategy, Empty Homes Strategy, and Private Sector Housing Grant and Enforcement Policies.</li><li>Supporting and enabling affordable housing delivery through strategic partnerships with Registered Providers, Homes England and health sector organisations.</li><li>Driving improvements in private sector housing, including the use of enforcement powers, licensing schemes, and grant delivery (e.g. Disabled Facilities Grants).</li><li>Overseeing the development and consultation of housing policy, ensuring plans are evidence-led and responsive to local need.</li><li>Managing housing data, needs assessments and monitoring performance against key targets and national indicators.</li><li>Representing the Council at regional forums and working groups, such as the Kent Housing Group Strategy and Enabling Sub-Group.</li><li>Deputising for the Head of Housing when required and advising Members, SMT and external partners.</li></ul>What you will bring to the role<ul><li>Educated to degree level or equivalent experience in a relevant field.</li><li>Full driving licence and access to your own vehicle.</li><li>Strong strategic thinking and the ability to analyse housing needs across a wide range of community groups.</li><li>Proven success in housing policy, strategy, enabling and/or private sector housing enforcement.</li><li>Substantial experience in managing projects, teams and partnerships in a local government or housing setting.</li><li>Excellent communication skills and the ability to work effectively with elected Members, developers, landlords, planners, and residents.</li><li>Strong understanding of current housing legislation, planning policy and funding mechanisms.</li><li>A track record of developing successful bids and securing external funding for housing initiatives.</li><li>Budget and performance management experience with a focus on outcomes, risk management and value for money.</li><li>A customer-focused approach and ability to work flexibly, including occasional out-of-hours attendance.</li></ul>What’s in it for youWe are one of the few local government authorities to hold Platinum Investors in People accreditation – our commitment to supporting and developing you is genuine and ongoing.Other benefits include:<ul><li>Enhanced annual leave of 31 days (excluding bank holidays)</li><li>Additional leave after 5 years of service</li><li>Extra Christmas closure day</li><li>Hybrid working</li><li>Generous Local Government Pension Scheme</li><li>Opportunities to join in with social activities</li><li>Free parking</li><li>Employee benefits including discounts on shopping, travel, days out and more,</li><li>Tusker car salary sacrifice scheme and discounts with your MOT</li><li>Access to BUPA Employee Assistance Programme; a free, 24/7 confidential counselling and wellbeing support service</li></ul>Find out moreFor an informal discussion about this role, please get in touch with Alison Simmons on:01732 227272Best chance of being shortlistedRead the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.Closing date: 7th September 23:59Interview date: 25th September&nbsp;<h4>Equal Opportunities</h4>Sevenoaks – Working for Equality. We welcome applications from all sections of the community.Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.<h4>How to apply</h4>Please apply online (see below). If this is not possible, please contact a member of the HR team by either emailing <a href="mailto:recruitment@sevenoaks.gov.uk" target="_blank">recruitment@sevenoaks.gov.uk</a> or contacting us on 01732 227383 to discuss how we can assist you in applying.<h4>Further information on this vacancy</h4><ul><li><a href="https://ats-sevenoaks.jgp.co.uk/vacancies/319864/documents/761222" target="_blank">Housing Policy Enforcement Manager</a></li></ul>

Housing Policy and Enforcement Manager

Supported Housing Worker Dinardos is a well-established Supported Housing provider with locations across Catford, Lewisham, Norwood and Peckham throughout South East London. We specialise in supporting adults with challenging and complex Mental Health needs including rough sleepers, drugs, alcohol and substance misuse as well as challenging behaviour. We have some exciting opportunities for Supported Housing Workers who can make a difference every day and are passionate about supporting, empowering and guiding our residents to live as independently as possible with our continual guidance and support. You will work with residents based on their personalised support plans which will continue to evolve based on progress (SMART support planning and risk assessing). We use a framework of positive risk taking to inform our key working sessions. The role also includes planning and taking part in activities and escorting residents to appointments and activities in the community therefore you'll need to be motivated and committed to support in this way. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker

Recovery Coordinator - Up to 27k Dinardo Care &amp; Supports Ltd are a long-established, leading supported housing organisation committed to enhancing the lives of residents with diverse mental health needs across South London, covering Sydenham, Catford, Lewisham, Peckham and Upper Norwood. Your main base would be Sydenham Hill with a requirement to travel to other sites. As we continue our journey of growth, we have an exciting new opportunity for a Recovery Coordinator who has experience within Supported Housing to work within a team to plan and embed a diverse programme of ongoing activities for our residents to promote their physical, emotion and social wellbeing. Our goal is to support and encourage independence, reduce social isolation and ensure the activity programme is person centred and conducive to overall recovery and rehabilitation. About the Role of Recovery Coordinator: • Reporting to the Recovery Manager and working alongside other Recovery Coordinators as well as wider Management and support teams throughout our Units to ensure activity programmes are planned, resourced and delivered as required. • Activities may include workshops, creative arts, therapeutic intervention, social events and always the primary focus is on recovery - whether it be mental health or drugs and alcohol related. • A number of our sites offer indoor and outdoor facilities and space for residents to undertake chosen activities so that residents have the opportunity to participate and have full involvement from different locations. • Participate in the introduction and delivery of new and ongoing activities as required. • Tenacity and patience to encourage 'hard to reach' residents to participate and be included in the activities programme. • Promote community partnership to broaden the activities offered. • Support on large resident events such as Recovery Month and world Mental Health Day • Work within allocated budgets per event/activity. • Seek feedback from residents, team members and other stakeholders to continually improve the activity programmes. • Work with a number of stakeholders to compile and communicate newsletters, posters and leaflets. • Ensure that activities comply with health and safety regulation/legislation and conduct activity risk assessments as required. • Adherence to Dinardos Safeguarding policies and identify/report any concerns. • Work on a rota basis with the teams so that activities are not restricted to certain days and are available at weekends as well as weekdays. About You: • Previous experience of planning and delivery of activities and/or events. • Experience of dealing with people who have enduring mental health conditions. • Passion and enthusiasm to drive the activities to ensure successful outcomes for our residents. • Demonstrates empathy, kindness and a professional manner coupled with the ability to set boundaries as required. • Experience working in a supported Housing service/s. • Excellent planning and organisational skills. • Good IT skills including Word and Excel. • Excellent written and verbal communication. • Flexibility to travel between services as required to deliver activities. • A car driver would be preferable to drive between sites(mileage expenses will be paid). Benefits for the Recovery Coordinator: • 25 Days holiday plus Bank holidays • 37.5 hours per week • Free parking at most sites* • DBS Certificate paid* • Contributory Pension Scheme • Annual Salary Review • Comprehensive Induction • Employee Assistance Programme *Terms &amp; Conditions apply This is an exciting opportunity to play a crucial role in shaping the well-being of our residents and ensuring the success of our vision. Join us in making a positive impact on the lives of those we support. If this sounds like your next career move, then please apply today - we look forward to hearing from you.

Recovery Coordinator

Supported Housing Worker - Sydenham As a Supported Housing Worker at one of our Support Units in Sydenham you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker - Sydenham

Supported Housing Worker - Catford As a Supported Housing Worker at one of our Support Units in Catford you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker - Catford

Dinardo Care and Supports Ltd offers supported housing for adults with diverse mental health needs across South London, including Catford, Lewisham, Peckham, Norwood, and Croydon. We currently have a vacancy for a Night Concierge to predominantly work across our Lewisham sites. The Night Concierge team provide a first point of contact service throughout the night from 10pm to 7am and are responsible for safeguarding and supporting our residents at the units. You will form part of an established, committed team who make a vital contribution to the effectiveness of our operation, which places the wellbeing of our residents at the heart of everything we do. Hours of work: 45 hours per week, Monday to Sunday - 3 nights per week. 5.30pm - 8.30am with two hour break (unpaid) Pay rate: £12.60 per hour About the Night Concierge role • Responsibility for controlling safe access to the building - dealing with emergencies and monitoring anti-social behaviour. • Provide waking night cover. • To maintain the safety and security of residents and the building by supervising the entry and exit points, undertaking regular Health and Safety checks, monitoring the CCTV system (where installed) and addressing challenging behaviour effectively. • Offering immediate support to residents as identified - responding and escalating any concerns promptly in line with company policies and procedures. • Maintain an accurate, written account/log of events and record contact with internal and external stakeholders during working hours. • Promote a culture of respect and acceptance of diversity in all its forms. • Seek advice and raise safeguarding alerts if evidence of harm to residents is suspected. • Conduct checks on communal areas, respecting professional boundaries and ensure adherence to policies and procedures. Ensure that communal areas are kept clean and tidy. • Provide additional administration support to the team as directed by the Unit Manager as required. • The role may involve covering more than one unit dependent on size and location. • Any other duties as may be requested by the Team Leader. • Adherence to company policies and procedures About you: • GCSE level or equivalent qualifications • Excellent interpersonal skills with an empathic and understanding nature. • Experience of dealing directly with the public i.e. customers, clients in a busy service environment. • Good standard of written and verbal communication in order to record and report in a detailed and concise manner. • Be self- motivated and manage time effectively. • Maintain a professional appearance. • Confidentiality and professionalism • Empathic and kind, coupled with the ability to be firm and set boundaries as required. • Willingness to undergo training for self-development. • Solutions orientated - able to consider situations and act promptly to resolve • Knowledge of safeguarding principles and procedures would be an advantage. • The role is subject to Enhanced DBS - Disclosure and Barring Service (Criminal Record check). • Car driver would be desirable (mileage expenses will be reimbursed) Benefits: • 20 days plus Bank Holidays • Birthday day off • DBS Certificate paid* • Contributory Pension Scheme • Annual Salary Review • Comprehensive Induction • Employee Assistance Programme *Terms and conditions apply If a Night Concierge role with us this sounds like your next career move please apply online today - we look forward to hearing from you.

Night Concierge Supported Housing

Supported Housing Worker - Croydon As a Supported Housing Worker at one of our Support Units in Croydon you will be passionate about supporting, empowering and guiding our residents to live as independently as possible with our continued guidance and ensure that you make a difference every day to their personal goals and desired outcomes. What you can expect for your hard work and dedication: • £13.00 - £13.85 per hour depending on experience and/or qualifications. • 45 hours per week - 8am to 6pm on a rota basis to cover alternate weekends. About the role of Supported Housing Worker: • Based on agreed support plans and risk assessments - work closely with residents to help them achieve their personal self-development and personal goals which are continually reviewed and will evolve as progress is made or desired outcomes change. • Support and inspire people, with the right tools and resources to develop skills, resources and confidence to live independently. • To provide a comprehensive support service working on strengths-based approach to practical and emotional needs. • Work in partnership with external services and stakeholders relating to alcohol and substance misuse to enhance resident support. • Develop activities which encourage routines to include daily living skills, housekeeping, laundry, cooking, personal hygiene and general wellbeing. • Assist with overall financial management - ensuring that residents have access to benefits and services available to them. • Ensure residents recognise their mental health needs and comply with medications that have been prescribed to manage this. • Recording and reporting - updating support plans as well as recording and evidencing incidents, accidents, etc. • To create SMART support plans and comprehensive risk assessments to empower our residents and keep them safe from harm, abuse or neglect. • Work within legislative and company guidelines and procedures. About you: • You must be based in the UK - we are unable to offer UK visa sponsorship. • Be enthusiastic, respectful, patient and kind. • A strong communicator, verbally and in writing in order to produce concise and accurate written updates and reports. • Previous experience of working within a supported housing setting or a similar support environment and an understanding of issues faced by homelessness, drug and alcohol misuse as well as other mental health conditions. • Able to work on own initiative as well as part of a team • Patient, a good listener and empathic with residents who may have suffered abuse, neglect and severe challenges over a number of years. • Reflective working is key to empower and strengthen relationships with our residents • Professional and respectful approach to colleagues and residents • Willingness to participate with the team in planning and taking part in activities • Key working the most complex service users with needs aligned with drug and alcohol dependency. • Able to follow company policies and procedures to fulfil the requirements of the role • Flexible to work shifts across weekdays and alternate weekends What we offer in return for your hard work as a Supported Housing Worker: <ul><li>28 Days holiday including bank holidays</li><li>Free on-site parking*</li><li>Enhanced bank holiday pay</li><li>Refer a Friend Scheme rewarding £500 for every person you refer</li><li>DBS certificate paid by Dinardos*</li><li>Comprehensive induction programme</li><li>Staff Appreciation Days</li><li>Employee Assistance Programme</li></ul>*Terms and conditions apply. Note: We are unable to offer visa sponsorship for these positions. If you have are looking for a rewarding role with a chance for progression and you have these skills and attributes or previous experience in a supported housing role, then please apply today and become one of the 'family'. We are looking forward to hearing from you. This is a rolling recruitment process. Candidates will be interviewed once they are shortlisted and interviews will be taking place on Wednesday's each week.

Supported Housing Worker - Croydon

Job Introduction Trainee Housing Support Officer - Customer Access Team Scale 5 - £ 31,524 - £ 32,931 1 x 12 month Fixed Term Vacancy (Secondment available to internal staff if approved) Based at The Woolwich Centre Due to staff progression, we have an exciting opportunity within our Housing Inclusion Service, for people looking to start their career in housing. The Royal Borough of Greenwich has high levels of housing need, we aim to prevent homelessness wherever possible, by exploring the different housing options available to those at risk of homelessness. Based at The Woolwich Centre, you will work as part of a dedicated team providing the first point of contact for our customers, either in person, over the phone or via email. The successful candidate will be passionate about delivering a first-class customer service experience and need to be committed to providing a high quality of customer care at all times. Full training will be provided for this role, however research into homelessness legislation would be beneficial. You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure. The ability to work well with partner agencies, and have excellent written and oral communication skills. You should also have the ability to make full use of various IT programs and systems. The job description and person specification are attached, for further information. If you have any queries about the role or require further information, please <a href="mailto:e-mailVictoria.Honey@royalgreenwich.gov.uk" target="_blank">e-mailVictoria.Honey@royalgreenwich.gov.uk</a> If you feel you require any support with your application, please refer to GLLab - <a href="mailto:gllab-jobs@royalgreenwich.gov" target="_blank">gllab-jobs@royalgreenwich.gov</a>.u k Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. Advert Close: All vacancies close at midnight unless otherwise stated. Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications). How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role.Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert.When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application. Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary. Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration. Attached documents <ul> <li> Job description </li> <li> Person Specification </li> </ul>

Trainee Housing Support Officer

A Housing Officer is a key role within Stef &amp; Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation. You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues. Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers. It's a very rewarding role in an organisation where your efforts will be recognised and valued.. The working hours for this position are Wednesday to Sunday 4:30pm to 01:00am Main Duties &amp; Responsibilities <ul><li>To provide basic maintenance services and adjustments when needed</li><li>Provide basic cleaning in properties</li><li>Conduct regular tenant visits, updating company systems including Salesforce, in line with Stef &amp; Philips procedures, including: <ol><li>Scheduled periodic inspection visits</li><li>Maintenance visits, reporting issues in line with Stef &amp; Philips procedures to enable prompt resolution, and checking and recording details of repair work carried out by third party contractors</li><li>Dealing with complaints, and following up to ensure that they have been addressed appropriately</li><li>Health and Safety inspections</li></ol></li><li>Support departments with check in and check out inspections</li><li>Reporting any anti-social behaviour, investigating the cause, and liaising with third party agents if required</li><li>Liaising with the Utility department and obtaining meter reads</li><li>Assessing service user's suitability for properties</li><li>Carrying out customer satisfaction surveys</li><li>Liaising with partners in supporting tenants throughout their tenancy (occupational therapist/ hospitals/ case workers/ social worker/ local police/ neighbourhood watch/ local authorities etc)</li><li>Maintain a safe working environment</li><li>Report all incidents or potential hazards</li><li>When lone working, adhere to the Service Level Guidelines at all times, ensuring any concerns are raised as appropriate</li><li>Maintain good working knowledge of company policies, and ensure they are followed at all times</li><li>Participate in development reviews</li><li>On occasion you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.</li></ul>Skills &amp; Knowledge <ul><li>An ability to demonstrate the core values of Stef &amp; Philips</li><li>Knowledge and practice in housing and tenancy management support</li><li>Knowledge of the housing benefits system and welfare reform in a supported housing environment</li><li>Experience working with vulnerable people with support, care needs and homelessness</li><li>Computer literate</li><li>Knowledge of Microsoft office packages, particularly Word and Excel</li><li>Good interpersonal skills</li><li>Good communication skills (written and verbal)</li><li>Ability to prioritise and manage own workload, time and travel</li><li>Excellent organisational skills</li><li>Accurate recording skills</li><li>Good problem solving skills</li><li>Experience in managing maintenance issues and scheduling</li><li>Flexible, approachable, positive and enthusiastic</li><li>Full clean driving licence</li></ul>Benefits <ul><li>Company car provided with mileage and fuel covered</li><li>23 days leave, plus bank holidays</li><li>Additional holiday days for long service - up to 28 days</li><li>Celebration of tenure <ol><li>3 years £500</li><li>5 years £1000</li><li>10 years £5000</li></ol></li><li>Private health insurance with Vitality</li><li>Birthday off</li><li>One well-being day off per year</li><li>Maternity/Paternity Pay</li><li>Pension schemes increase - after 2 years.</li><li>£500 referral scheme for staff who refer a new employee, paid upon passing probation.</li><li>Company payday lunch</li></ul>

Housing Officer - Out of Hours

The role An excellent opportunity is available for a highly organised, knowledgeable, and customer-focused individual to further develop their expertise in housing by joining our Complex Projects team as a Resident Liaison Officer. In this role, you will be the main point of contact for residents in the delivery of maintenance works and projects. In this role, you will communicate with residents to help shape services and identify requirements, as well as handle and resolve complaints while maintaining a high level of service. You can be based at one of our main offices: Farringdon, Croydon, Sittingbourne, Maidstone or Hastings. You'll have the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll need <ul> <li>Experience of facilitation of resident involvement forums and focus groups.</li> <li>Good communication and interpersonal skills with ability to build and sustain effective relationships with key stakeholders.</li> <li>Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.</li> <li>Experience of providing a customer-focused, high-quality service and managing complaints.</li> <li>Excellent communication skills, ability to communicate clearly and effectively both orally and in written reports.</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: 10th September 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications). Interview date: Week commencing 22nd September 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Resident Liaison Officer

Senior Independent Living Carer - Grade 7 (£38,256 - £39,276) Senior Independent Living Carer - Extra Care Housing Service - Provider Services, ASCH Salary: Grade 7 Full Time (36 hours per week) Permanent The Opportunity The Extra Care Housing service requires driven and confident individuals to support the delivery of a CQC registered care and support service to tenants residing in the extra care housing scheme. This role will serve as direct support to the registered manager and will have a key focus on the person centred delivery of care and support, within the constraints of agreed care plans, and to support the best outcomes through partnership working across adult social care and health The role will offer a combination of front-line hands-on care &amp; support delivery, and office based administration to support the evidence based model of working. The Location We are looking for multiple Senior Independent Living Carers to be based at different locations: 1. Brookhurst Court - 190 Selhurst Road, South Norwood. SE25 6XX (x 2 posts) 2. Freeman Court - 94 Stanford Road, Norbury. SW16 4QR (x2 posts) 3. Frylands Court - 24 Hutchingsons Road, New Addington. CR0 0BD (x1 post) 4. Southsea Court - 1-41 Eastney Road, Croydon. CR0 3TB (x1 post) 5. Toldene Court - 106 Tollers Lane, Coulsdon. CR5 1BD (x2 posts) 6. Truscott House - 14 Stanley Grove, Croydon. CR0 3QU (x1 post) It is important that applicants clearly identify their preferred location as part of their supporting statement. About You We are looking for a confident and proactive individual, who also has; Ø Good working knowledge of a CQC registered service Ø Knowledge and understanding of legislation and regulations relevant to this role. Ø Ability to prioritise own workload in a fast-paced environment, with multiple deadlines. Ø Experience of team leadership Ø Excellent communication skills Ø Good command of Microsoft Office Tools and online resources Ø Must hold a L3 In Adult Social Care. Please see Role Profile for further information **IMPORTANT - Please include your preferred location as part of the supporting statement** To view the Senior Independent Living Carer role profile click here Closing date: Sunday 7 September 2025 @ 11.59pm Equal opportunities Croydon Council is an inclusive employer and welcomes applications from all sections of the community. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role. Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to an Enhanced DBS check.

Senior Independent Living Carer, Grade 7 (£38,256 - £39,276)

About the job Resident Liaison Officer Role Overview: Founded over 20 years, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations &amp; regeneration contracts throughout London and the wider Southeast. Lawtech believe that communication is key in delivery of a successful project, and as such our Customer Service Team are a valuable asset to our delivery team and the company. Your key responsibilities are: <ul><li>Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Lawtech team.</li><li>Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.</li><li>Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.</li><li>Maintain Lawtech customer service processes and systems as relevant for the site and residents.</li><li>Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised to ensure prompt resolution and recommend changes, in line with Lawtech policies.</li><li>Provision of outstanding and closed Customer Service issues to the Assistant Customer Service Managers monthly.</li></ul>Role Responsibilities: <ul><li>Work closely with the Project Manager and Design &amp; Quality teams.</li><li> Set up and maintain Lawtech customer service systems, site records and local documentation and communication plans.</li><li>Draft responses and communication for residents and other parties</li><li>Mail merge letters to be sent to residents for surveys and installation dates etc, as directed by the Customer Service Manager/ Assistant Customer Service Manager</li><li>Answering of phone calls and making any necessary appointments.</li><li>Liaise with individual residents and establish individual requirements.</li><li>Arrange site surveys as required to each property within the project.</li><li>Manage surveys and work appointments with residents and comply with local key-holding and security requirements.</li><li>Maintain Lawtech's record of all issues raised and resolutions and report progress as required for weekly, fortnightly, and monthly meetings.</li><li>Work with site and project management to identify and resolve issues and make recommendations for changes where appropriate.</li><li>Observe all H&amp;S rules and ensure resolution of service issues comply with all such rules.</li><li>Escalate unresolved issues to CSM, when appropriate to do so.</li><li>Basic site administration including data entry of the in house 'probe' system for the below:</li></ul>• Delivery receipts - Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team • Site stock takes - Every Thursday stock takes are undertaken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take. • Update and close out alerts - Manage alerts on probe by reviewing every three days, chasing for response from individuals who are down to provide this. • Right to Work Checks - Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website. • Maintain ID system for operatives - following procedure already started by Site Manager <ul><li>To perform any other administrative duties as directed by CSM.</li><li>Obtain satisfaction surveys for all residents, collating responses, and work with project staff to use feedback to improve our service</li></ul>Skills and Qualifications <ul><li>Excellent written English.</li><li>Experience with customer service, ideally resident liaison experience within construction/social housing sector.</li><li>Ability to manage resident expectations.</li><li>DBC check (standard).</li></ul><ul><li>Competent MS Excel, MS Word, Microsoft Outlook email and calendars.</li></ul><ul><li>Competent use of Project Probe and SharePoint</li></ul>

Fulfil your potential in hospitals that make history: Charing Cross, Hammersmith, St Mary's, Queen Charlotte's &amp; Chelsea and Western Eye. With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career. We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities. With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education. We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health. Job overview Are you a motivated, dynamic, and enthusiastic housing officer with significant experience of working with people that are homeless or rough sleeping? Would you like to work within an acute hospital supporting patients that are homeless or at risk of homelessness? If so, we have an exciting opportunity for you to be involved in our specialist Homeless Health team at a critical time in its development. We have a Band 5 Homeless Health Housing Coordinator post within the team that we are recruiting to as we are awaiting news as to whether our team will be funded beyond its initial 3 year term. The Homeless Health team is multi-disciplinary and operates a reactive and fast- moving service. It aims to provide enhanced inpatient care and ensure safe, appropriate, and sustainable hospital discharges that meet the needs of individual homeless patients. Through this approach, the team also aims to reduce delayed and premature discharges, and reduce unscheduled admissions, repeat admissions and A&amp;E attendances. You will receive specialist support from a multi disciplinary network of partners and stakeholders and supervision from within the Imperial Homeless Health team. Main duties of the job The post holder will work with patients on our wards, in Accident and Emergency (A&amp;E) and may need to outreach into the community to support patients post discharge for follow ups. The post holder will be expected to work on site Monday to Friday. The post holder will undertake detailed housing assessments that will help prove a patient's homelessness, eligibility, priority for housing and established local connection. The post holder will escort patients to Housing Options departments to provide advocacy as necessary. The post holder will build relationships and liaise with Local Authorities Housing departments to achieve the best results for the patients. Working for our organisation At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert. Person specification Education/Qualifications Essential criteria <ul><li>Educated to degree level or equivalent experience.</li><li>Good general knowledge base in the health issues surrounding homeless people e.g. mental health, drug and alcohol misuse, impact of health needs of no recourse to public funds patients.</li></ul>Desirable criteria <ul><li>Completed formal education / specialist course in a relevant area e.g. addictions.</li></ul>Experience Essential criteria <ul><li>Direct work experience with homeless clients or clients with addictions</li><li>Experience of independent practice with homeless people and within a team</li><li>Experience of case management</li><li>Experience of working in partnership and negotiating with a wide variety of agencies</li><li>Experience of dealing with complex housing issues</li></ul>Desirable criteria <ul><li>Experience of working in partnership with voluntary/ statutory agencies</li><li>Experience of working in partnership with voluntary/ statutory agencies</li><li>Experience of working directly with statutory homeless agencies e.g. Local Authority Homeless Persons Units</li></ul>Skills Essential criteria <ul><li>Good IT skills (WORD, POWERPOINT etc.)</li><li>Highly developed written communication skills</li></ul>Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number). Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download <ul> <li> Job description (PDF, 606.2KB) </li> <li> FRF Form (PDF, 528.0KB) </li> <li> Our Strategy 2023-25 (PDF, 230.4KB) </li> </ul>

Homeless Health Housing Coordinator

The role Supported Housing Assistant £26,069 - 27,441 To be part of a small and highly experienced team providing a high quality housing management service to supported housing customers in Metropolitan Thames Valley owned/managed properties in Central and North London, Monday- Friday 0900-1730. Our team is growing due to winning a number of new Care &amp; Support contracts. For the right candidates this role will equip you with a wide range of skills and knowledge to help launch a career in housing. The role is varied and tasks will include health &amp; safety checks, void inspections, tenancy sign-ups, and regular face-to-face contact with a range of customers. There is a mix of office-based tasks and scheme visits, with some opportunities to work from home. We work in partnership with other teams across MTVH, as well as external organisations providing support. You will be provided with a range of training to help you grow your knowledge and professional skills, with access to support and mentoring to put you on the path to a fulfilling career in housing. What you'll need to succeed<ul><li>Previous experience of working with adults with support needs is essential, combined with a passion for making a real difference to the lives of vulnerable people.</li></ul><ul><li>You'll need good IT skills, including Microsoft Office, to help you manage your workload and make full use of our comprehensive range of resources.</li></ul><ul><li>An ability to provide advice and practical assistance to customers in order to sustain their tenancies, including rent arrears, budgeting, utilities, personal and home safety and access to appropriate services.</li></ul>At MTVH we care about what we do and dare to think differently in our approach, we are therefore seeking individuals with drive and ambition to deliver excellent service. Please note :- we do not currently offer visa sponsorship. What's in it for you? Our benefits include:-<ul><li>28 days annual leave plus 8 bank holidays (pro rata for part time) per year </li><li>2 volunteering days per year for things like helping out in local communities</li><li>An additional 'Beliefs day' once a year to have an extra a day off</li><li>Supported family friendly approach with extended parental leave</li><li>Enhanced pension with matched contributions of up to 9%</li><li>Option to buy or sell up to 5 days annual leave per year</li><li>Life assurance cover 3 x your salary</li><li>Cycle2work scheme</li><li>Hybrid Working - Dependent on job role and department</li><li>Health cash plan scheme for your everyday healthcare needs which you can add your family members too</li><li>Tenancy deposit - interest free loan to help with rental deposits and season Ticket loan</li><li>Access to extensive learning and training opportunities with Wisebox platform</li><li>Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues</li><li>Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support</li><li>Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation</li></ul>About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other's wellbeing. We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-<ul><li>Gender</li><li>Ethnicity</li><li>LGBTQ+</li><li>Disability</li></ul>Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Supported Housing Assistant

Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society. United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected. We are now looking for a Resident Liaison Officer to join our Property Services pillar: Property Services - We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients. Job Description Are you an experienced Resident Liaison officer looking for a new challenge? Or do you currently work in retail or care and your looking to use your customer service skills in a new rewarding environment? We are looking for candidates to promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise. Specific Responsibilities • Ensure that United Living HSE&amp;Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times. • Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required. • Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service. • Assist in the monitoring, evaluation and control of service performance. • Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times. • Demonstrate respect, sensitivity and discretion in a public facing role. • Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc. • Develop action plans arising from needs assessments through liaison with the client's representative and site management as appropriate. • Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise. • Ensure effective and regular written communication and information is provided to residents throughout the course of works including pre-start documentation, issuing of notices (7, 14 and 28 day letters or as instructed by the client), information about the scope of works, associated timescales and any changes to the programme. • Ensure effective and regular communication with residents through the coordination and administration of contact lists, newsletters, meetings, daily visits, open days and group events etc • Create and maintain property diary, record and photograph the condition of white goods/working area for every property, before work commences, log details of daily visits and ensure that records are appropriately saved. • Ensure residents are provided with out of hours contact information. • Develop key client contacts to ensure that the residents are fairly represented and that service delivery is maintained at the highest possible level. • Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place. • Carry out product training with residents as appropriate. • Contact residents post-completion to confirm satisfaction/address outstanding matters and ensure resident is aware of the 12 month defect liability process. • Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved. • Maintain effective working relationship with the Call Centre team ensuring that Customer Service is delivered at all times. • Monitor and record all complaints of alleged damage to resident's property or personal belongings, proactively investigating and resolving any concerns, ensuring complaints and proposed solutions are communicated to the management team. • Ensure Equality and Diversity Policies are in place and adhered to. • Work with Senior Resident Liaison Officer developing key initiatives and procedures to ensure best practices are shared within the organisation. • All other duties as assigned Qualifications • Over 2 years' experience in a customer service role, or similar. • I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages. • Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups. • Team player, but also comfortable working alone. • Understands the need for respect, sensitivity and discretion in a public facing role. • A valid driving licence. • Experience of Retrofit, Housing and/or Planned Maintenance - desirable, • Some flexibility of working hours may be required (evening meetings). • Self-Motivated, enthusiastic and calm under pressure. Additional Information If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation! As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

We are currently recruiting for a Void Officer to join our successful Neighbourhoods Housing Team and help deliver the best housing services in Tower Hamlets. We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Void Officer. About you - Support the delivery of an excellent void management service, contributing to meeting Tower Hamlets' performance targets through timely and effective actions. - Use internal systems accurately and consistently to update and monitor the progress of void properties and related tasks. - Assist in producing the Monthly Relets Report by gathering data on void turnaround times (short- and long-term) and highlighting any issues or observations to the Team Leader for further review. - Support colleagues through peer learning and information sharing, contributing to the team's skills development and continuous improvement. - Participate in team meetings and 1:1s to support the delivery of personal objectives and contribute to a culture of accountability and learning. - Demonstrate strong relationship management when liaising with prospective tenants to ensure a high standard of customer satisfaction during the lettings process. - Engage with residents and leaseholders' representative groups, helping to maintain positive and constructive relationships within the local community. - Work collaboratively with colleagues across Housing Management, HSC, Asset Management, and Repairs, ensuring smooth coordination of services related to voids. - Conduct property viewings, ensuring applicants receive full information about the property and local area, and that re-housing timeframes are met. - Arrange and carry out pre-vacating inspections, identifying required works and potential recharges in a timely manner. - Provide accurate data and updates to support performance reporting and ensure insights from frontline experience are shared with relevant teams. - Assist in marketing low demand properties, including arranging viewings and promoting features to prospective applicants. - Contribute to service improvement by participating in benchmarking activities and sharing feedback or suggestions that may lead to better turnaround and service quality. - Support coordination of TH response to new build units, assisting with allocation processes and tenant communication as required. - Undertake other reasonable duties, commensurate with the role, as directed by your line manager or the Head of Service. What we offer - 29 days paid holiday each year rising to 33 days with 5 years' service, plus bank holidays and 3 statutory/concessionary days - Hybrid working - A fantastic career-average pension scheme - Salary Sacrifice schemes - Amazing commercial discounts, including discounts at many gyms, shops and restaurants. - Your voice heard through our staff forum and various networking and support groups, including those for women and LGBT staff. - Working as part of an inclusive workforce, serving a vibrant and diverse local community - Newly refurbished offices, with free tea, coffee, and shower facilities - Interest-free season ticket loans Tower Hamlets Council is a recognised Disability Confident employer and can guarantee an interview to all disabled candidates meeting the minimum essential criteria for the role. We also pay a Community Language Allowance worth £50 per month to any member of staff who can provide services in community languages where this is required, such as Bengali and Somali. Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect. Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. We welcome applicants interested in flexible working arrangements and also applicants who live in the borough. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Voids Officer

About Us Job Title: Homelessness Prevention &amp; Solutions Officer Contract Type: 1 Permanent &amp; 1 Fixed-Term (12 Months) Salary: £38,976 - £47,229 per annum Location: Wandsworth Are you ready to take on a role where your work directly impacts lives? Join our dedicated team in Wandsworth and help prevent homelessness before it happens. We're looking for two passionate and proactive Homelessness Prevention &amp; SolutionsOfficers to support individuals and families at critical moments in their housing journey. Whether someone is facing eviction, fleeing domestic violence, or sleeping rough, you'll be there to provide expert advice, practical solutions, and compassionate support. What You'll Be Doing <ul><li>Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.</li><li>Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.</li><li>Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.</li><li>Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.</li><li>Working flexibly: Enjoy a hybrid working model that supports your work-life balance while keeping customer needs at the heart of what you do. </li></ul>What We're Looking For We welcome candidates from diverse backgrounds and are especially interested in your transferable skills. You don't need direct homelessness experience, what matters is your ability to: <ul><li>Listen actively and apply what you hear to legal frameworks.</li><li>Assess and analyse information to make sound decisions.</li><li>Communicate clearly with applicants, colleagues, and external partners.</li><li>Stay organised and manage changing priorities with confidence.</li><li>Negotiate and persuade to prevent and relieve homelessness.</li><li>Write high-quality case notes and decision letters.</li><li>Work collaboratively and contribute positively to a team environment. </li></ul>Essential Skills &amp; Experience <ul><li>Understanding of why people become homeless and how to prevent it.</li><li>Ability to interpret complex legislation and guidance.</li><li>Experience working in fast-paced, customer-facing environments.</li><li>Strong interpersonal and organisational skills.</li><li>Confidence in supporting people with complex needs.</li><li>Resilience and adaptability in challenging situations.</li></ul>Indicative Recruitment Timeline: <ul><li>Closing Date: Sunday 7th September 2025</li><li>Shortlisting: Week commencing 8th September 2025</li><li>Interview Date: To be confirmed</li></ul>We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information: Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here Richmond and Wandsworth Councils

Homelessness Prevention and Solutions Officer

About Us Deputy Manager - Homelessness Prevention and Solutions Salary: £46,206 - £55,992 per annum Contract Type: Fixed Term until 31 March 2028 Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR Are you passionate about preventing homelessness and driving innovative housing solutions? Do you thrive in a fast-paced, people-focused environment where your leadership can directly impact lives? If so, we invite you to join our dynamic Prevention and Solutions Service as a Deputy Manager. Objective of Role As Deputy Manager, you will lead a team of Homelessness Prevention and Solutions Officers to deliver high-impact, person-centred housing advice and support. You will play a key role in preventing and relieving homelessness across Wandsworth and Richmond boroughs, ensuring statutory duties under the Homelessness Reduction Act 2017 are met. You will be instrumental in shaping service delivery, driving innovation, and improving outcomes for vulnerable residents. This is an exciting opportunity to lead a dedicated team of seven officers within a service that is expanding to meet growing demand and is central to the Council's priorities. You'll be at the forefront of shaping how we support residents at risk of homelessness-through early intervention, tailored advice, and collaborative working with internal and external partners. About the Role <ul><li>Lead and manage a team of Homelessness Prevention and Solutions Officers, ensuring high standards of performance, conduct, and customer care.</li><li>Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017.</li><li>Use data dashboards and performance indicators to monitor outcomes and drive service improvements.</li><li>Participate in the Duty Manager rota, making key decisions on housing assistance and temporary accommodation.</li><li>Collaborate with statutory and voluntary agencies and take the service into the community through housing surgeries and outreach.</li><li>Handle corporate complaints and embed lessons learned into service delivery.</li></ul>What We're Looking For We're seeking a confident, knowledgeable, and empathetic leader who can: <ul><li>Demonstrate a deep understanding of homelessness legislation, housing options, and prevention strategies.</li><li>Interpret complex guidance and case law to support robust decision-making.</li><li>Communicate effectively with clients, colleagues, and partners.</li><li>Manage and motivate staff, conduct appraisals, and support career development.</li><li>Navigate high-pressure situations and respond to emergencies with professionalism and care.</li></ul>Essential Qualifications, Skills and Experience <ul><li>Significant experience in housing needs assessment and homelessness prevention.</li><li>Proven ability to lead frontline teams and manage performance.</li><li>Strong organisational, IT, and interpersonal skills.</li><li>Minimum of 2 A Levels (Grade C or above) or equivalent qualifications.</li></ul>Indicative Recruitment Timeline Closing Date: Sunday 07th September 2025 Shortlisting Date: Week commencing 8th September 2025 Interview Date: Week commencing 22nd September 2025 Test/Presentation: May be required as part of the interview process We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Useful Information Richmond &amp; Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. Richmond and Wandsworth Councils

Deputy Manager Homelessness Prevention and Solutions

We are looking for a proactive and customer-focused Housing Options Officer to join our team, delivering frontline, customer focused service to residents in housing need. Your responsibilities will include receiving and assessing housing applications, managing the Council's Housing Register through the Hertsmere Homes Choice Based Lettings (CBL) scheme, and verifying shortlisted applications for nomination to housing associations and the private rented sector. You will handle enquiries from people approaching the Council for housing advice, providing initial support and where appropriate, referring clients to the Homelessness Prevention Team for ongoing casework. This is a varied and rewarding role that requires excellent communication skills, attention to detail, and a strong commitment to helping residents access safe and suitable housing solutions. The right candidate will have at least 5 GCSEs (including English and Maths) and experience of working in a customer-facing role where you have provided clear advice both in person and in writing. You will bring strong problem-solving and negotiation skills, the ability to analyse and present information effectively, and a good general knowledge of housing issues such as allocations, homelessness, and housing advice. Excellent communication, IT proficiency, and the ability to work both independently and as part of a team are essential. A driving licence, access to a vehicle, and the ability to work occasionally outside of office hours are also required. The post is offered on a permanent full time basis (36 hours per week). Benefits include: <ul><li>27 - 32 days annual leave (depending on length of Local Gvt Service) - plus all bank holidays</li><li>Local government pension scheme</li><li>Flexi-Leave (opportunity to accrue up to two days per month additional leave)</li><li>Free gym membership</li><li>Cycle schemes (Cycle to Work Scheme and free Beryl Bike rides for staff)</li><li>Free wellbeing benefits (such as lunchtime yoga, flu jabs, health MOT)</li><li>Employee Assistance Programme</li></ul>The Council operates a hybrid working system where employees may work up to three days per week from home. Closing date: Tuesday 9th September No Agencies - Direct Applications Only How to apply Please apply online via the link provided. Please note, we do not accept CV's submitted without a fully completed online application form. Further information on this vacancy <ul> <li>Housing Options Officer - Job Description</li> </ul>

Housing Options Officer

We are looking for a Community Manager to join our Community team in London. This will be an initial 3 month full time contract (FTC) with potential to be extended or become permanent. The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you. Role <ul> <li>Creative copywriting which flexes for all things social and then seeing that content through to its live home, through publishing across social channels</li> <li>Stimulating and sustaining conversations and relationships with a brand's audience through on-the-pulse community management</li> <li>Managing the day-to-day delivery of editorial calendars and creative campaigns</li> <li>Working directly with our creative studio to ideate and brief on engaging content to charge our organic social-first activations</li> <li>Building strong relationships with clients and identifying business development opportunities</li> <li>Offering strategic thinking, creative spark, and commercial understanding to develop plans</li> <li>Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment</li> <li>Delivering reports, performance tracking &amp; trend analysis to clients</li> <li>Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space</li> <li>Feeding into campaign planning and responses in a strategic and activation capacity</li> </ul>Requirements <ul> <li>Previous experience working with brands that require an element of translating research into compelling editorial a strong advantage</li> <li>An impressive understanding of social media and the value it can offer our brands</li> <li>Excellent written and verbal communication skills, you should speak the language of the internet</li> <li>An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you</li> <li>Excellent organisational, time management &amp; people management skills</li> <li>The ability to work under pressure whilst keeping an eye on the finer details</li> <li>Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work</li> <li>The ability to think:</li> <li>Creatively (capable of thinking differently and disruptively)</li> <li>Strategically (able to analyse situations and see the big picture)</li> <li>Intelligently (critical think that identifies gaps and fills them)</li> </ul>About 1000heads 1000heads is a Social Transformation company. We combine expertise in data &amp; analytics, strategy, technology and creativity to help the world's best businesses build Social Age brands. 1000heads delivers social-first insight, consultancy, and creative services to clients around the world including The North Face, Google, Diageo, Wella, Snap, Meta, Amazon and the United Nations. We have offices around the world in London, Berlin, New York, LA, Miami, Sydney and Melbourne. 1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job. For more information on 1000heads, visit <a href="http://www.1000heads.com" target="_blank">www.1000heads.com</a> Benefits <ul> <li>Additional holiday day for each year of service, up to 27 days</li> <li>Additional festive shutdown period between Christmas and New Years period</li> <li>Subsidised gym membership</li> <li>Private Medical Cover</li> <li>Company Pension Scheme</li> <li>Personal development fund</li> <li>Cycle to work scheme</li> <li>Regular company socials/away days, free Monday breakfasts and Friday drinks</li> <li>Flexible working, hybrid 1-2 days per week </li> <li>Plus other cool perks</li> </ul>

Community Manager

Ending Homelessness in Enfield We are transforming our homelessness service to improve homelessness prevention, reduce temporary accommodation and end street homelessness. Our new Housing Advisory Service will deliver sustainable housing outcomes for Enfield residents through a range of new services, including data-driven early intervention, community outreach, specialist practice teams and a street homelessness service. We are seeking proactive, outcome focused people to join our Street Homelessness Service. The Street Homelessness Service has been set the ambitious target to end rough sleeping in Enfield. Team Leader - Fixed Term Role until March 2026 We are recruiting for a Team Leader, to work within the Street Homelessness Accommodation Team, part of the Street Homelessness Service. The Street Homeless Accommodation Team provide housing related support services to former rough sleepers across three distinct supported housing projects - Housing First, Dispersed, and Shared Accommodation. You will be an experienced team leader and will combine your expertise and knowledge of move on, safeguarding, managing ASB, housing related support, welfare and homelessness policy and legislation. You will help to manage a team of highly skilled employees including Housing Support Workers and Welfare Advisors, who are responsible for providing proactive housing related support to residents with a history of street homelessness. You will ensure the service continues to delivers support of high quality to our residents to enable them to maintain their homes and move on into suitable long term accommodation. You must have strong communication and creative problem-solving skills together with the drive and passion to help vulnerable people to live independent and fulfilling lives. You must also be willing to work outside of office hours on occasion, be able to work independently and have good knowledge of welfare, housing and homelessness practice. This is a fantastic opportunity to join and innovative and inspiring service aimed at ending rough sleeping in Enfield. Contact Details If you would like to know more about the role, please contact Selwyn Albert on 07356 141457 for an informal discussion. If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or at <a href="mailto:vickie.mcgrath@enfield.gov.uk" target="_blank">vickie.mcgrath@enfield.gov.uk</a> Why it's great to work for Enfield Council: We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more. - An excellent pension through the Local Government Pension Scheme (LGPS). - Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas. - A blend of remote and office based working for most roles. - Interest free season ticket loan repayable over three or ten months. - Career development and learning experiences from a range of training courses and learning methods. - Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family. - Health and leisure discounts and tax-free bikes for work. We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment. If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered. Place - <a href="https://www.enfield.gov.uk/services/jobs-and-careers/place#welcome" target="_blank">https://www.enfield.gov.uk/services/jobs-and-careers/place#welcome</a> Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes &amp; 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park

Street Homelessness Accommodation Team Leader

The Vacancy Are you a housing professional looking to make a difference? If so please keep reading. The role of a Generic Housing Officer will see you out and about in our communities, working with our customers and colleagues to provide a safe and reliable landlord service. You will experience a mixture of housing related queries working as part of a team and your patch will include Guildford and the surrounding areas including Liphook, Borden, Farnham, Horsham, Cranleigh, Crawley and Redhill. To be really supportive to your customers, we are looking for candidates who live in or very close by this region. What you'll be doing You'll oversee and manage a specific geographical patch of multi-tenure properties looking after tenancy and estate management, lettings, and anti-social behaviour so you'll be experienced in all areas of housing management, As mentioned, you're unlikely to have two days of the same and most likely, no day will go as planned due to the variety and pace of the workload, so being flexible in your approach to work is essential. You'll be juggling priorities and casework and you'll thrive on the challenge of the role. It's likely that you'll spend around 60% of your week in the community so being happy to travel is really important to the role. You'll be regularly speaking with our customers on the phone, face to face and by letter so being able to deliver messages in a clear way and managing expectations will come naturally to you. You'll also be working with loads of teams internally too, including the wider housing teams and our repairs and maintenance colleagues, so you'll build up a strong support network quickly. There'll also be contact with external agencies such as the police, local authorities, and social services. About you You'll be resilient and able to manage a changing workload at a moment's notice whilst meeting deadlines. Time management will be a strong skill of yours. You'll be confident using IT specifically Microsoft office software and housing management databases. If you have experience of using CBL systems for shortlisting and allocating that would be an advantage. You'll be confident delivering outcomes to customers and liaising with a variety of people to get the job done. Having a focus on customer service is instrumental in everything you'll do. As you'll be out and about in our communities, having access to a vehicle for work and a full UK driving licence is essential. When not out and about in our communities you'll be able to work from home if that suits you. You'll receive full support from your colleagues and will have those working in nearby patches as a network you can obtain support from. What's in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: <ul> <li>Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs</li> <li>A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan</li> <li>We invest in colleagues' careers and development through our leader and colleague development frameworks</li> <li>Defined Contribution Pension and attached life assurance</li> <li>Volunteering hours available to all colleagues to enable them to give back</li> <li>Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more</li> <li>Enhanced leave</li> <li>We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.</li></ul>Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will complete a basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group &amp; it's subsidiary brands. The Company The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

Generic Housing Officer

Do you have a background in hospitality, travel, or customer service? Are you great with people, solving problems, and going the extra mile to ensure a positive experience? If so, we want to hear from you! At Axis, we pride ourselves on delivering excellent service to residents and communities. We're looking for Resident Liaison Officers (RLOs) who can bring their people skills, patience, and commitment to help us make a real difference. What you'll do As a Resident Liaison Officer, you'll be the friendly face between residents and our teams, ensuring they feel supported, respected, and informed at all times. Covering patches across W10, E1 and E2. You will: Build strong relationships with residents and provide a first point of contact. Help resolve issues and complaints quickly and professionally. Keep residents updated on repairs, works, and progress in their homes. Support vulnerable people and make sure their needs are understood. Organise resident meetings, consultations, and community events. Promote Axis's commitment to customer care and continuous improvement. What we're looking for You don't need housing experience - we're looking for people with the right attitude, empathy, and customer focus. If you've worked in hotels, airlines, travel services, or any role where you've dealt with customers in a fast-paced environment, you could be a perfect fit. We need someone who is: <ul> <li>Friendly, approachable, and confident with people.</li> <li>Calm under pressure and great at solving problems.</li> <li>An excellent communicator (both face-to-face and in writing).</li> <li>Organised, proactive, and able to work independently.</li> <li>Flexible to travel and hold a full driving licence.</li></ul>Why Axis? <ul> <li>Be part of a supportive team where people come first.</li> <li>Make a difference in local communities.</li> <li>A role where no two days are the same - you'll be out meeting people, solving problems, and building trust.</li> <li>Full training provided to help you succeed.</li></ul>At Axis, we celebrate diversity and value people from all backgrounds. If you're passionate about customer service and ready for a rewarding new challenge, we'd love to hear from you.

Who We Are Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we're committed to making a positive impact on people and the planet, supported by a passionate and friendly team. The Role: Community Manager of Serviced Offices As a Community Manager, you'll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you'll ensure our sites run smoothly, our members are happy, and our standards are consistently high. This is a hands-on leadership role where no two days are the same. Whether it's solving problems, planning events, or keeping the site "showroom ready," you'll play a key part in making Runway East the best place to work. Read 'A Day in the Life of a Community Manager' to learn more about the role. Key Responsibilities: As part of our vibrant Community team, your responsibilities include: <ul> <li>Site Operations: Oversee daily operations, quickly resolve issues, and maintain compliance with safety and security standards.</li> <li>Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.</li> <li>Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.</li> <li>Community Atmosphere: Support small initiatives &amp; events that bring members together, creating a friendly and welcoming workspace.</li> <li>Standards &amp; Presentation: Ensure the site is always "showroom ready" with high attention to detail.</li> <li>KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company's goals.</li> <li>Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.</li> </ul>Requirements Who You Are We're looking for someone who is: <ul><ul> <li>Charismatic: Positive and approachable, with a natural ability to build strong relationships.</li> <li>Resilient: Calm under pressure, proactive, and solutions-focused</li> <li>Service-Minded: Thrives on helping others and delivering great experiences.</li> <li>Hardworking: Leads by example and gets stuck in when needed.</li> <li>Detail-Oriented: Notices the small things and takes action to maintain high standards.</li> <li>Leader: Confident in guiding and motivating your team to success.</li> </ul></ul>Benefits Why Join Us? <ul> <li>Salary: £32,000-40,000 </li> <li>Time Off: 31 days including bank holidays , plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .</li> <li>Wellbeing: Private health &amp; dental, gym discounts , mental health support , and a Bike2Work scheme .</li> <li>Growth: £150 personal growth budget , learning resources, and regular lunch &amp; learns .</li> <li>Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) .</li> </ul>Our Commitment to Inclusivity We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know-we're here to help.

58 Full Time Jobs in Croydon, UK