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<a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">Benefits</a> include:&nbsp; Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq/benefits" target="_blank">many more</a>…Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.&nbsp;<a href="https://lqgroup.engageats.co.uk//ViewAttachment.aspx?enc=jmxpV+AcVus8i/wvT3FZXrrCOvCUGNWd9uca/tGZrAI3dMyH7+aRsXJPdz+CdVHAYhlY3ABPIoYXV5WdI2MkrRYr9OYGantq1N0TODGMudqZ0Z9/hXKuKCNzRwQsJWPx" target="_blank">Role Profile.docx</a>*Previous Applicants May Not Apply*Join our Rent &amp; Service Charge Team at L&amp;Q:At L&amp;Q, we are committed to providing our residents with excellent housing services, behind that mission is a complex world of leases, service charges, compliance, and relationships with managing agents.That’s where you come in.As Managing Agent Contract Manager is at the heart of this, you’ll be the person who holds external managing agents and superior landlords to account, ensuring every pound of service charge delivers value for money, every contract stands up to scrutiny, and every resident receives the standard of service they deserve.This isn’t just another management role, it’s a role with real influence, high visibility, and tangible impact and you will be the trusted expert to protect the interests of L&amp;Q , our residents and uphold regulatory compliance.If this sounds like you, we would love for you to apply!Your impact in the role:<ul><li>Ensuring fairness &amp; compliance validating and challenging service charges, making sure costs meet lease and legislative requirements.</li><li>Driving accountability holding managing agents and landlords to account for the quality and value of services delivered.</li><li>Championing residents resolving disputes, challenging poor performance, and ensuring transparency.</li></ul>&nbsp;What you'll bring:<ul><li>Proven expertise in leasehold block management, ideally across large or complex estates.</li><li>Strong legal and regulatory knowledge, including the Landlord &amp; Tenant Act 1985, Commonhold &amp; Leasehold Reform Act 2002, and Leasehold &amp; Freehold Reform Act 2024.</li><li>Confidence in challenging service charges, enforcing compliance, and supporting tribunal cases.</li><li>Professional credibility ideally with&nbsp;TPI or RICS (or equivalent experience).</li><li>Excellent stakeholder and negotiation skills, able to hold external partners accountable at senior levels.</li><li>The ability to thrive in a strategic role where law, compliance, and resident outcomes collide.</li></ul>We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&amp;Q reserve the right to not accept statements that exceed 500 words.About L&amp;Q:We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.At L&amp;Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate <a href="https://www.lqgroup.org.uk/-/media/files/careers/behavioural-framework.pdf" target="_blank">values and behavioural framework</a>, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&amp;Q.L&amp;Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.&nbsp; We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.&nbsp; Click here to read more.If you require any reasonable adjustments at any stage during this process, including application stage, please email <a href="mailto:lqcareers@lqgroup.org.uk" target="_blank">lqcareers@lqgroup.org.uk</a>At L&amp;Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.Click <a href="https://www.lqgroup.org.uk/working-at-landq/why-work-for-landq" target="_blank">here</a> to find out more about L&amp;Q and why you should join us!

Managing Agent Contract Manager

About the RoleDo you have a track record of delivering Decarbonisation and Retrofit, and&nbsp;an understanding&nbsp;of the public sector role in delivering energy efficiency in housing? Do you want to lead innovative projects that generate economic, social and wellbeing benefits and contribute to climate action and net zero targets? Do you want your next role to be in a top performing and supportive team, making a real difference to local residents? Then this could be the role for you.The Liverpool City Region Combined Authority (LCRCA) are recruiting for a Housing Retrofit &amp; Decarbonisation Delivery Manager to&nbsp;join the Combined Authority’s Housing Partnership team. Your primary focus will be to develop, support and lead delivery of housing energy efficiency and decarbonisation projects, working&nbsp;closely with&nbsp;Department of Energy Security and Net Zero (DESNZ) and the North West Net Zero Hub.&nbsp; You will work in partnership with the six constituent Local Authorities, registered providers and other key partners across Liverpool City Region to provide technical expertise and guide project teams. You will co-ordinate&nbsp;intelligence and data to inform housing retrofit strategy, policy and project development and deliver projects in line with public funding reporting. &nbsp;About the personIf you think you match the job description, and our values, then click on the link to apply.&nbsp;Please ensure that you provide clear examples and evidence in your personal statement of how you meet the below key essential criteria. The information you provide will be used for shortlisting.Essential skills and knowledge for this role:<ul><li>A subject relevant degree or equivalent considerable experience within relevant housing decarbonisation and energy efficiency</li><li>Excellent experience bidding for and delivering housing or green industry projects</li><li>Strong skills in financial management, grant funding agreements and related reporting&nbsp; </li><li>Proficient line manager and matrix team manager, motivating direct reports and project teams to deliver quality outcomes</li><li>Experience of developing multiple strategic stakeholder relationships across all levels to persuade, negotiate and influence</li><li>Familiarity with project management tools and methodology to support delivery of projects to time and budget</li><li>Accustomed to reporting via governance and decision-making process</li></ul>About the organisationThe Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no-one is left behind.Staff benefits&nbsp;<ul><li>Local Government Pension Scheme contributions between 5.5% and 12.5%</li><li>Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days</li><li>Free travel around Liverpool City Region with an All-Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner</li><li>Flexible and hybrid working</li><li>24/7 access to Employee Assistance Programme for you and your family and Free counselling service</li><li>Automatic enrolment to our Westfield Health Programme</li><li>Corporate discounts at council-owned gyms</li><li>Bike to Work Scheme</li><li>Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning</li></ul>&nbsp;Equality, Diversity &amp; Inclusion&nbsp;We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, are a member of a reservist or have close family links to a member of the Armed Forces as we are under-represented by people from these communities.To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your personal statement how you meet all the key essential criteria listed above, and highlight how you meet the remaining essential criteria outlined in the person specification within your CV.Applications that do not include this evidence will not be considered under the guaranteed interview schemes.The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Housing Retrofit & Decarbonisation Delivery Manager

37 hours per week / £37,000 per annum / fixed term until 1 November 2026 / hybrid – based in Hove and regular travel to our sites across Sussex and Guildford / Monday-Thursday 9-5pm; Friday 9-4.30pm.&nbsp;is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.We are recruiting for a brand-new role to join our Asset Management Team which works closely with colleagues across housing, compliance, and property management to deliver excellent housing services.As our new Compliance Housing Officer, you will be responsible for delivering high-quality housing services and ensuring property compliance across our sites. You will ensure all statutory and regulatory obligations are met, particularly in relation to health and safety, property standards, and landlord responsibilities. You’ll also oversee responsive mechanical and electrical services, ensuring safe and reliable housing for our residents. For an initial six months, the role will take the lead on coordinating the onboarding of new properties in and around Hove whilst also providing essential support across our property portfolio.In delivering the role, you will be responsible for:<ul><li>Managing onboarding and tenancy processes, including home visits, occupancy checks, and emergency protocols.</li><li> Coordinating repairs and compliance checks, ensuring timely completion</li><li>Monitoring housing regulations and safety standards (e.g. gas, fire, legionella, asbestos).</li><li>Conducting inspections and audits, maintaining regulatory registers, and supporting contractor management.</li><li>Delivering excellent customer service and supporting income collection and tenancy issue resolution.</li><li>Representing YMCA DownsLink Group in meetings with landlords and suppliers and supporting service improvement initiatives.</li></ul>Qualifications, knowledge, and experience<ul><li>Experience in the housing sector, particularly in regulated environments and property compliance. Strong knowledge of housing legislation and safety standards.</li><li> Excellent communication and stakeholder relationship skills.</li><li>Proven ability to manage multiple priorities and deliver results.</li><li>Proficiency in digital tools (e.g. Microsoft Office 365, property management systems).</li><li>A CIH Level 3 qualification in Housing Maintenance, Lettings, or Housing Services — or equivalent compliance or health &amp; safety qualifications (City &amp; Guilds/IOSH/NEBOSH).</li><li>A full driving licence and access to a car for travel across service sites within the working day.</li></ul>If you would like any further information or an informal discussion about this post, please contact&nbsp;&nbsp;Should you require any assistance with our application process, please email us at&nbsp;CLOSING DATE: Wednesday 17 September at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.Successful candidates will already have the right to live and work in the UK without restrictions.&nbsp;We are unable to offer visa sponsorship for this roleAn inclusive workplace&nbsp;We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.&nbsp;Accessibility&nbsp;If you require assistance or have questions regarding the application process, please do contact us.YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.&nbsp;Successful applicants&nbsp;are required to undertake an Enhanced DBS (including the&nbsp;Children’s and Adults’ barred lists)&nbsp;check, along with a reference and background check carried out by a third-party service provider.&nbsp;

Compliance Housing Officer

As a Lead Building Safety Manager, you will play a critical role in ensuring the safety and compliance of Peabody’s high-risk buildings. From leading a team of Building Safety Managers to collaborating with regulators and residents, you’ll be at the forefront of maintaining and enhancing building safety. You will provide strategic oversight for safety initiatives, work closely with senior leadership, and drive continuous improvements across our portfolio.In this role, you will set the standard for building safety within the organisation, aligning with the Building Safety Act 2022 and ensuring compliance with industry regulations. You’ll oversee vital processes, such as preparing Safety Case Reports, maintaining the Golden Thread of information, and managing Mandatory Occurrence Reporting, while fostering a culture of transparency and accountability.What you’ll be doing You’ll take ownership of building safety across Peabody’s high-risk buildings, ensuring robust governance and compliance. Leading a dedicated team of Building Safety Managers, you will provide mentorship and guidance, supporting their development and fostering consistency in service delivery. Acting as a key liaison with regulators and other stakeholders, you’ll drive the implementation of safety policies and risk management strategies. Additionally, you’ll oversee inspections, audits, and resident engagement, ensuring clear communication and swift resolution of concerns. With a focus on innovation and continuous improvement, you’ll keep Peabody at the forefront of building safety best practice.About you To excel in this role, you’ll need to be a strategic thinker, a proactive leader, and an expert in building safety practices. You’ll bring:<ul><li>Extensive knowledge of the Building Safety Act 2022 and its practical application.</li><li>Previous senior experience in fire/building safety, with a relevant professional membership and Level 4 qualification in fire safety, structural engineering, or building surveying.</li><li>Demonstrated success in managing safety compliance across complex property portfolios.</li><li>Strong leadership skills, with proven experience leading and mentoring teams.</li><li>Exceptional communication and stakeholder management abilities, including work with regulators and executive boards.</li><li>A commitment to professional development and continuous improvement.</li><li>Demonstrable experience managing building safety at a senior or strategic level, within housing, property, or construction sectors.</li><li>Proven experience leading teams and managing safety compliance across multiple sites or buildings.</li><li>In-depth knowledge of Safety Case Reports, Golden Thread principles, and Mandatory Occurrence Reporting systems.</li></ul>Here are just a few of the benefits of working at Peabody:&nbsp;<ul><li>30 days’ annual holiday, plus bank holidays </li><li>two additional paid volunteering days each year </li><li>flexible benefits scheme, including family friendly benefits and access to a discount portal </li><li>4 x salary life assurance</li><li>up to 10% pension contribution</li></ul>This role requires a minimum of two days in the office. &nbsp;&nbsp;Closing date: 23rd September 2025. &nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced&nbsp;UK employer.

Peabody

Lead Building Safety Manager

<h2>Our Vacancy</h2>Please note that we have 2 positions available.Your typical day could start with reviewing updates to asset lifecycle procedures and preparing for a cross-departmental meeting to align operational practices, before working with colleagues to ensure compliance with the Investment Operating Framework.&nbsp;Later, you might be coaching your team member on a new process rollout or reviewing data to support procedural improvements across Peabody’s asset portfolio.As a&nbsp;Senior Manager (Asset Lifecycle Procedures), you’ll be a key link between operational delivery and policy and procedure development.&nbsp;You’ll help shape how Peabody manages its assets, from development through to end-of-life by ensuring our procedures are robust, compliant, and aligned with regulatory expectations.&nbsp;You’ll work closely with senior stakeholders across the Investment Directorate, leading on the implementation of the Golden Thread and overseeing the development and integration of procedures across teams.You’re a strategic thinker with a strong operational background and a passion for improving systems and processes.&nbsp;You’ll be confident working with complex data, managing risks, and presenting information clearly to a range of audiences.&nbsp;You’ll be based in the office for a minimum of 2 days per week, with flexibility to work remotely depending on business needs.Your role covers all aspects of asset lifecycle procedure management, from mapping and aligning frameworks to managing compliance and supporting continuous improvement. If you’re driven by quality, collaboration, and innovation, we’d love to hear from you.To be successful in this role, you’re:<ul><li>experienced in leading teams and coaching others to deliver results</li><li>confident working with financial and operational data to inform decisions</li><li>skilled at managing risk and navigating complex regulatory environments</li><li>able to communicate clearly both in writing and person and influence across departments</li><li>knowledgeable about housing, asset management, and financial systems</li></ul>Are you ready to apply?&nbsp;If you have any questions about this role, please email Talent Specialist Chloe Singleton at <a href="mailto:chloe.singleton@peabody.org.uk" target="_blank">chloe.singleton@peabody.org.uk</a>We may close this advert before the advertised closing date, depending on the number of applications received.Interviews will be taking place Monday 15th September&nbsp;PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Senior Manager - Asset Lifecycle Procedure

Our VacancyPeabody is on a mission to deliver safe, reliable, and efficient Heat Networks that provide real value to our residents and communities.&nbsp;As a Communal Contracts Manager South, you’ll lead the management of our communal plant schemes, oversee responsive and major repairs, and make sure our Heat Networks run smoothly and efficiently.Day-to-day, you’ll manage budgets, ensure compliance, and work with colleagues, contractors, and customers to deliver excellent service.&nbsp;Whether you’re reviewing performance with partners, resolving customer queries, or driving improvements across 150 schemes, you’ll play a vital role in shaping the customer experience and delivering value for money.You’ll be part of our Mechanical Services Team, collaborating across Peabody and with external stakeholders.&nbsp;If you’re motivated by problem-solving, service improvement, and delivering results for customers, this is the role for you.To be successful in this role, you’re:<ul><li>Experienced in managing heat networks, communal plant schemes, and repairs</li><li>Qualified in Commercial Gas (in date) –&nbsp;applicants must include their Gas Safety registration number in their supportive statement</li><li>Skilled in working with ASHPs (Air Source Heat Pumps)</li><li>Confident in budget management and delivering value for money</li><li>Up to date with Health &amp; Safety and relevant legislation</li><li>An excellent communicator who can engage with a wide range of stakeholders</li><li>Customer-focused, with a passion for delivering a great service</li><li>Collaborative, adaptable, and able to find solutions under pressure</li></ul>Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family-friendly benefits and access to a discount portal</li><li>4x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Ready to Apply?&nbsp;Closing date: 22 September 2025&nbsp;Interviews: 1st &amp; 2nd October 2025 (via MS Teams)We may close this advert before the advertised closing date, depending on the number of applications received.Please note: Peabody does not provide sponsorship as a licensed UK employer.

Communal Contracts Manager

Annual salary: up to £28,917.00 Resident Liaison Officer Thanet Full Time Permanent Salary up to £28,917 per annum 42.5 hours per week Monday - Friday "Our Planned and Retrofit branch is at the forefront of delivering high-quality improvement works across our portfolio-enhancing homes, increasing energy efficiency, and making a real difference in communities.". About the Role: As a Resident Liaison Officer, you will be working on our SHDF retrofit programme within the social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community. Providing front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers. Role Criteria: <ul><li>Provide a front-line professional service to all customers - pro-actively deliver a positive face to face experience</li><li>Experience of handling multiple tasks in a high volume in a rapidly changing environment</li><li>Coordinate and deliver all customer operational related tasks and communication materials as appropriate</li><li>Ensure customer appointments are attended on time and to standard </li><li>Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively </li><li>Support customer engagement activities across all channels</li><li>Support Customer Service Centre with resolution of front-line complaints and queries </li><li>Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations</li><li>Convey accurate and timely information to customers and operational team, in clear simple terms</li><li>Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution </li><li>Experience of developing and delivering service improvements</li><li>Experience of partnership /alliance /collaborative working</li><li>Good time management, planning &amp; organisational skills</li><li>Experience of working with computerised systems</li><li>Good written, verbal, and interpersonal skills with strong customer experience ethos and strong communication skills</li><li>Experience of delivering community projects</li></ul>Benefits we can offer you <ul><li>25 days annual leave plus bank holidays</li><li>Company Van and Fuel Card</li><li>Uniform</li><li>Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!</li><li>Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.</li><li>Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more</li><li>Family friendly policies</li></ul>All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship. To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points. Candidates should be aware that all our roles are subject to relevant Background, Identity &amp; Security checks before commencement of employment. Apply below or to discuss your application further; contact: Francesca Swan (<a href="mailto:francesca.swan@mearsgroup.co.uk" target="_blank">francesca.swan@mearsgroup.co.uk</a>) If you need any help with your application process, we are here to support you. We will be accessible every step of the way. At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers. In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Resident Liaison Officer

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Senior Supported Housing Worker to play a pivotal role in our Bromley Tenancy Sustainment Service in London Sounds great, what will I be doing? The Senior Supported Housing Worker will play a vital role in overseeing referrals, ensuring they are signed up within three days, with safety plans in place within the same timeframe, and S&amp;A plans completed within ten days of placement, including WOL and goals to work towards. They will work closely with staff to identify service user needs and report trends to the manager during weekly meetings, supported by an action plan. The role also involves delivering and supporting training sessions at OH, as well as with service users on the12 steps to tenancy sustainment, both in groups and individually. The Senior will be responsible for ensuring staff meet targets around community engagement and combating loneliness, including delivering activities that promote wellbeing such as on-site sessions and nature walks. All plans must be maintained as live documents in line with Hestia standards, with exit surveys completed when service users move on. In addition, the Senior will manage complaints and compliments, hold weekly staff meetings to review caseloads, ensure health and safety standards are met, liaise with contractors, and complete regular room and building checks. Alongside these responsibilities, the Senior will provide line management to Support Workers, Social Work Students, Pool Workers, and Volunteers, ensuring safeguarding and FIGS forms are accurately completed and service user surveys are submitted on time. They will manage their own caseload, oversee voids by coordinating contractors, ordering furniture and starter packs, and carrying out daily checks until rooms are ready. They will also maintain communal areas, monitor staff follow-through on delegated tasks, and ensure deadlines are met with a sense of urgency. The Senior will contribute to case studies for positive move-ons, manage office orders, complete eviction paperwork and evidence gathering, and keep the manager fully updated on service operations. This role requires a proactive approach, strong organisational skills, and a commitment to supporting both staff and service users in achieving positive outcomes. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will bring a strong understanding of the needs of individuals who have experienced exploitation and/or homelessness, with insight into the impact of trauma on their lives. They will have proven experience in developing and leading services in collaboration with service users, as well as working effectively with a range of partners to deliver project outcomes. The role requires demonstrable experience of managing a high-performing team, alongside excellent written and spoken English, with the ability to produce professional reports and present confidently to diverse audiences. A track record of performance monitoring and using data to drive service improvements is essential, as is sound knowledge and understanding of safeguarding issues and the ability to address them appropriately. Interview Steps We keep our interview process simple, so you know exactly what to expect. <ul> <li> Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! </li> <li> Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. </li> </ul>Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Documents <ul><li> Senior Supported Housing Worker - Bromley Tenancy Sustainment .pdf (1.72 MB) </li></ul>

Senior Supported Housing Worker

Job description Full Time, Permanent Are you passionate about making a difference in social housing? Do you thrive in a fast-paced environment where your organisational and interpersonal skills can shine? We're looking for a proactive and detail-oriented Lettings Officer to join our Housing &amp; Landlord Services team. You'll play a key role in ensuring the timely and effective letting of council homes, helping to make best use of our housing stock and supporting those in priority need through Bristol's Choice-Based Lettings system. What you'll be doing:<ul> <li>Managing the end-to-end lettings process, from tenancy termination to new sign-ups.</li> <li>Preparing accurate property adverts</li> <li>Validating tenant eligibility</li> <li>Collaborating with Housing Officers and other teams to ensure smooth tenancy transitions.</li> <li>Arranging pre-tenancy assessments and conducting viewings, and sign-ups.,</li> <li>Ensuring correct rent and service charges are applied to new tenancies.</li> </ul>What we're looking for:<ul> <li>Strong negotiation and problem-solving skills.</li> <li>Excellent communication abilities across a diverse range of stakeholders.</li> <li>Ability to manage competing priorities and meet deadlines.</li> <li>A working knowledge of Microsoft 365 and a willingness to learn new systems.</li> <li>Understanding of equalities and diversity, and a commitment to Bristol City Council's core values.</li> </ul>A full driving licence or the ability to travel across the city is required. Please note that this role is subject to an Standard DBS Check. Why Bristol City Council? At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working. Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future. How do I apply? If you share our values and are ready to be part of our exciting journey please select the apply button below. To be shortlisted for interview you'll need to demonstrate how you meet each of the essential criteria in the Person Specification within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application. It is Bristol City Council's practice to request references for candidates that have been offered a job. However, if you are applying for a job that requires a Disclosure and Barring Service check then we will request your references once you have been invited to an interview. If you are shortlisted you will participate in a short assessment and an interview. Please contact Sarah Coles at <a href="mailto:sarah.coles2@bristol.gov.uk" target="_blank">sarah.coles2@bristol.gov.uk</a> if you would like to discuss this post before applying. At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit. The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Lettings Officer

Job Description Senior Independent Living Support Worker | 8922 | Permanent Contract | 37 hours per week | £37,280 to £39,152 per annum, plus on-call allowance | Grade I | Norwich Children's Services, Supported Accommodation In Norfolk we have exciting and ambitious plans to enhance the way we work with young people and their families. Our Supported Accommodation service works to create and promote a positive environment for each young person in the independent living scheme. As the Senior Support Worker, you will support the management team in the running of the homes in this hub, and you will ensure the young people in the homes receive a service that promotes their wellbeing and independent living skills. As a positive role model to the young people engaged in the independent living scheme, you will be excellent at forming effective relationships with young people and their families to ensure that their emotional and physical needs are met and opportunities for their development are maximised. You will be part of the management team and be required to take part in the out of hours on call system for which an allowance is paid. You will be joining a highly motivated and enthusiastic team who endeavour to make significant changes in young people's lives. Ideally you will have a background in supported accommodation or be experienced in working with young people. You will be required to have a professional qualification relevant to working with children, young people and families or equivalent experience, you will hold or be willing to work towards a Level 5 qualification in management and supervise staff. To work within this environment, you will need to be committed to making a difference in the lives of young people. You will need to be reliable, have good personal relationship and communication skills as well as high professional standards. You will also need to be able to make sound judgements under pressure and respond effectively in a crisis. We offer a host of other benefits, such as our excellent local government pension scheme and you can receive corporate savings through our Norfolk Rewards scheme. Additionally, there are a multitude of opportunities for personal and professional development via various training and education routes. The role will include occasional evenings, weekends, bank holidays and "sleep-in" as required. We currently have a permanent full-time position available in Norwich. If you would like to find out more about the role, please call Trudie Jowett, Team Manager on 07979-252958 or email<a href="mailto:trudie.jowett@norfolk.gov.uk" target="_blank">trudie.jowett@norfolk.gov.uk</a> These are some benefits you can enjoy by working for Norfolk County Council: <ul> <li>Competitive salary</li> <li>Generous holiday entitlement </li> <li>Health and Wellbeing services including fast-track physiotherapy and a free counselling service</li> <li>Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need. </li> <li>Financial benefits such as: <ul> <li>'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. </li> <li>A Blue Light card for Fire Service and Social Care Workers</li> <li>Relocation expenses (where applicable)</li> <li>An advance of your expenses if you travel for work</li> <li>Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.</li> <li>Tax efficient ways of getting extra pension and new bikes</li> <li>Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)</li> <li>A payment if you refer someone you know to a hard to fill job</li> </ul></li></ul>Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 26 September 2025 at 23:59 All other applicants closing date: 05 October 2025 at 23:59 About Us We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate. We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.

Senior Independent Living Support Worker

Overview Kent Surrey Sussex Dependency &amp; Recovery Service An exciting opportunity has opened to take a leading role in identifying unmet need among people on probation. As a Dependency &amp; Recovery Coordinator and SPOC secondment into the Kent Surrey Sussex (KSS) Probation Service, you will work with Probation Practitioners and Change Grow Live Data Analyst/s to identify people on probation who have fallen through the gaps and would benefit from accessing the KSS Dependency &amp; Recovery service. Located within Probation offices (exact locations TBC), you will undertake probation practitioner training (delivered by HMPPS Probation Service), including on HMPPS digital platforms (e.g. OASys, NDelius). You will work across both probation and Change Grow Live's information and data management systems to identify unmet need, improve access and identify continuous improvement opportunities. Responsibilities About the Role: <ul><li>Supporting people on probation through delivery of targeted and personalised drug &amp; alcohol interventions </li><li>Working closely with Probation Practitioners to support wrap around support to people on probation </li><li>Conducting assessment, and action planning</li><li>Delivering motivational, evidence-based interventions and harm reduction</li><li>Advocating for access to relevant support and treatment pathways</li><li>Liaising with partners to ensure coordinated, effective support</li><li>Safeguarding adults in line with best practice</li><li>Supporting people to reintegrate socially and lead safe, healthy, and meaningful lives</li><li>Serving as the SPOC for all Probation Practitioners in relation to Dependency &amp; Recovery referral enquiries </li><li>Serving as the SPOC for KSS Health &amp; Justice Coordinators/teams, court and prison teams (e.g. at the point of release) </li><li>Maintain a performance spreadsheet capturing key delivery outputs/activities and outcomes </li><li>Report progress and updates to the HMPPS One Referral Hub manager (e.g. via performance spreadsheet) </li><li>Serving as the SPOC for Probation Practitioners in the provision of Information Advice and Guidance re: substance use pathways and thresholds (e.g. attend daily probation 'huddles', team meetings, host weekly/fortnightly 'drop-in' surgeries</li><li>Accessing and analysing data from both Change Grow Live and Probation Service's Information and Data Management systems (e.g. OASYS and CRiiS) to:</li><li>identify unmet need,</li><li>improve service uptake </li><li>identify continuous improvement opportunities </li></ul>Responsibilities About You: <ul><li> Passionate about helping others, especially those facing complex challenges</li><li>Curious and skilled in navigating complex systems to improve access and outcomes for people on probation </li><li>Experienced in managing and analysing data, navigating multiple data systems to identify unmet need, support regional case file reviews and other data management activities </li><li>Experience as a SPoC, establishing and maintaining robust referral, communication and engagement pathways</li><li>A skilled communicator, with strong verbal, written, and IT skills</li><li>Organised, proactive, and confident working independently and as part of a team</li><li>Knowledgeable in safeguarding, confidentiality, and partnership working</li><li>Committed to inclusion, equity, and promoting recovery in all its forms</li><li>Open to learning and eager to support the development of others</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Elaine Wilcock| <a href="mailto:elaine.wilcock@cgl.org.uk" target="_blank">elaine.wilcock@cgl.org.uk</a> Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Emma Louise Jones | <a href="mailto:emma.jones@cgl.org.uk" target="_blank">emma.jones@cgl.org.uk</a> | 07917722500 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Within HMPPS, Change Grow Live will deliver substance misuse interventions to people who access our service within HMPPS Hull and set up robust release planning for continuity of care. You will work alongside other Recovery Coordinators (case managers), Interventions Facilitators (group workers) and an Engagement Worker (duty worker). You will be supported by a Team Leader, and build other professional relationships with prison staff, healthcare workers and wider stake holders, working collaboratively to support our service users. Where: Brough Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26- £32,002.35 (based on full time hours, pro rata for part time) *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the role: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey </li></ul><ul><li>Providing screening, assessment, and recovery planning and onward referral </li></ul><ul><li>Reducing drug and alcohol related harm to service users and the wider community </li></ul><ul><li>Promoting carer, service user and community involvement </li></ul><ul><li>Providing advocacy for access to partnership services </li></ul><ul><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination </li></ul><ul><li>Research, design and prepare subject matter and materials for groups / pods. </li></ul><ul><li>Deliver structured content within group settings to service users at various stages of recovery </li></ul><ul><li>Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users </li></ul><ul><li>Tailor specific workshops around the needs of the service users, such as: anger management, sleep disorders, relationships, etc </li></ul>About you: <ul><li>Have a strong understanding of substance misuse issues and experience of working within a similar field </li></ul><ul><li>Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour. </li></ul><ul><li>Be an excellent communicator, both verbal and written with good IT skills </li></ul><ul><li>Proactive and able to work on own initiative with excellent time management and prioritising skills </li></ul><ul><li>Have a good working knowledge of mental health interventions, services, and good practice </li></ul><ul><li>Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders </li></ul><ul><li>Ability to manage change successfully in a way that prioritises the needs of service users </li></ul><ul><li>Understand the importance of information governance processes and commit to follow and apply all necessary safeguards </li></ul><ul><li>Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others </li></ul>What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Carla Eaton | <a href="mailto:carla.eaton@cgl.org.uk" target="_blank">carla.eaton@cgl.org.uk</a> | 01430273364 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator to join our team, who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: HMP Channing Wood Full Time Hours: 37.5 per week Full Time Salary Range: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Permanent *Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: <ul><li>Provide unwavering support to service users from their initial contact with our service throughout their treatment and recovery journey.</li><li>Implement tailored interventions aimed at reducing the harm caused by substance use, either through group sessions or one-on-one engagement.</li><li>Ensure service users receive a comprehensive, recovery-focused detoxification plan, including pre-detox preparation and post-care support.</li><li>Collaborate with other organisations and the community to enhance the recovery resources available to service users by referring them to mutual aid groups and other networks.</li><li>Advocate for the involvement of family members, service users, and the community.</li><li>Serve as a voice for service users in accessing partnership services.</li><li>Work closely with service users to facilitate their social (re)integration, enabling them to lead fulfilling and purpose-driven lives. This includes promoting recovery, resilience, peer support, and self-determination.</li></ul>About You: <ul><li>Possess knowledge and experience in delivering interventions for service users affected by substance use.</li><li>Excel in both verbal and written communication, with proficient IT skills.</li><li>Demonstrate proactive qualities, working independently with excellent time management and prioritisation skills.</li><li>Hold a strong understanding of mental health interventions, services, and best practices.</li><li>Thrive as a supportive team player with exceptional interpersonal skills, capable of collaborating with a diverse range of professionals, agencies, and internal/external stakeholders.</li><li>Exhibit the ability to navigate change effectively, always prioritising the needs of service users.</li><li>Recognise the significance of information governance processes and commit to adhering to all necessary safeguards.</li><li>Pursue continuous learning opportunities to enhance your professional knowledge and skills, while also contributing to the growth and development of your colleagues.</li></ul>What We Offer: <ul><li>25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.</li><li>A dedicated 'Wellness' hour each week, access to a 'Wellness' hub, and an Employee Assistance Programme.</li><li>Participation in a contributory pension scheme.</li><li>A wide range of benefits, including discounts for shopping, cinema, holidays, and more.</li><li>A warm and supportive team environment.</li><li>Extensive training, career development, and progression opportunities.</li><li>Refer a Friend Scheme.</li></ul>Please reflect the attached Job Description and Person Specifications in your application. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Sarah Baugh | <a href="mailto:sarah.baugh2@cgl.org.uk" target="_blank">sarah.baugh2@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Job Title: Housing First (Homeless) Support Worker Job Location: Walsall- clients are based in and around Walsall Salary: £13.45ph Contract type: Fixed Term until 31/03/2026 Working hours: 37 hours per week Monday to Friday About the role When you see someone sleeping rough because they do not have a place to call home, how does it make you feel? Does it make you stop and think "I wish I could help" if so, this opportunity might be perfect for you. As a Support Worker you will provide person centred support to our service users to help them to retain their tenancy in line with the principles of the Housing First model. You will manage a caseload of up to 7 individuals who are likely to have a diverse range of support needs such as alcohol and substance abuse, mental health and physical disabilities. Your day might be spent accompanying someone to attend appointments, carrying out well-being checks or liaising with other agencies to facilitate access to support. Doing out reach work to homeless people in the street and attending check ups by visiting clients properties. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you Ideally, you will have experience in housing, social care, benefits system, working with homeless, criminal justice or a related field and knowledge of Housing First principles and philosophy. Experience of working with drug abuse, mental health and physical disabilities Understand the importance of treating individuals with respect and be non-judgmental. Be open and honest. Can do attitude. A Driving Licence and access to a vehicle is essential for this role as you will be required to travel and work across all sites within the service delivery area. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li>We believe our customer is everything</li><li>We are one team</li><li>We are supportive and caring</li><li>We are business-minded for social purpose</li><li>We are curious and ambitious.</li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. -Trust based flexible working and supportive and friendly teams -25 days annual holiday entitlement, increasing to 30 days -One day off for your birthday -Opportunity to buy or sell annual leave -A defined contribution pension scheme GSA matches up to 6% contributions -We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. -Access to Blue Light discount card membership -Confidential Employee Assistance Programme (EAP). -Cycle to work Scheme -Eligible for occupational sick pay How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing First (Homeless) Support Worker

Job Title- Housing Support Assistant Location - Wiltshire Salary - £23,500 - £28,800 pro rata + Car Allowance £750pa Contract type - Temporary (to cover maternity leave) Working hours - 30 hrs per week Closing date - 6th October 2025 About the role We are recruiting a part time Housing Support Assistant to work in our Wiltshire Domestic Abuse Service. The role is based at our sites across North and West Wiltshire. You will be working alongside our Support Workers to deliver a comprehensive housing management and support service to our customers. Maintaining computerised records, monitoring rent accounts and conducting health and safety checks within our buildings. You will also assist the team in reporting repairs and ensuring any empty properties are made ready to let. You will provide information to new and existing customers which will enable them to manage and sustain their accommodation Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. About you You will have an awareness of Health and Safety issues and some previous experience of working with vulnerable people. You will need to have a friendly, approachable nature and caring attitude and be able to use your own initiative. You will be required to be able to work as part of a team or alone depending on business requirements at the time. As you`ll be working across various sites and need to be adaptable and flexible, with a full driving licence and use of your own vehicle. About us We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: <ul><li> We believe our customer is everything </li><li> We are one team </li><li> We are supportive and caring </li><li> We are business-minded for social purpose </li><li> We are curious and ambitious. </li></ul>You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes. <ul><li> Trust based flexible working and supportive and friendly teams </li><li> 25 days annual holiday entitlement, increasing to 30 days </li><li> One day off for your birthday </li><li> Opportunity to buy or sell annual leave </li><li> A defined contribution pension scheme GSA matches up to 6% contributions </li><li> We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. </li><li> Access to Blue Light discount card membership </li><li> Confidential Employee Assistance Programme (EAP). </li><li> Cycle to work Scheme </li><li> Eligible for occupational sick pay </li></ul>How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. Email your Cv to [email protected] or click apply now. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Housing Support Assistant

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role Want a career where you can really make a difference? As a Customer Support Coordinator, you will be supporting our Communities, adding value by helping vulnerable young people make the transition to adulthood and living independently. We have a rewarding opportunities available for those passionate about supported housing. The roles involve 12-hour shifts (7am-7pm) on a rota basis across 7 days, offering a consistent and structured pattern to support the needs of our residents. This role requires you to provide high quality support and guidance to our young Customers, providing the help they need to develop their independence, keep themselves safe, access training/education/employment and move confidently to permanent housing. This will involve working effectively as a team with external agencies and creating person centred support plans with goals that are achievable for our young people. You also deliver intensive and effective housing management support, ensuring our young customers maintain and thrive in their tenancies. This a building based supported accommodation service but support to access the community will be needed in one of our services in Clitheroe. Your day-to-day tasks will include: <ul> <li>Undertaking needs assessments </li> </ul> <ul> <li>Developing person centred support plans </li> </ul> <ul> <li>Building caring professional relationships with young people </li> </ul> <ul> <li>Providing advice, guidance and support to Young People to assist them in meeting their goals </li> </ul> <ul> <li>Daily Safeguarding and risk management </li> </ul> <ul> <li>Accurate record keeping and liaising with other professionals </li> </ul> <ul> <li>Planning transition and moves to permanent housing </li> </ul>Want to know more? Download the full job profile. Or hear what one of our current colleagues has to say about their role here Supporting young people with care and compassion - Places for People Please note you will work 36.25 hours per week over a 7-day rota period. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and two satisfactory references. ESSENTIAL CRITERIA (MUST-HAVES) <ul> <li>Experience in a similar support-based role </li> </ul> <ul> <li>Knowledge of tenancy and support management </li> </ul> <ul> <li>Excellent communication skills </li> </ul> <ul> <li>Team player who can also work independently </li> </ul> <ul> <li>Strong IT and administrative skills </li> </ul> <ul> <li>Effective record keeping skills </li> </ul>More about you Supportive. Resilient. Organised. If you're those three things, this is the role for you! In a nutshell, here's who we're looking for: <ul> <li>You have experience of working with young people </li> </ul> <ul> <li>'Can't' isn't in your vocabulary. You radiate positivity and get things done with a smile. </li> </ul> <ul> <li>You're passionate about helping young people and always willing to rise to the challenge </li> </ul> <ul> <li>You're super calm in a crisis, dealing with challenges quickly and appropriately. </li> </ul> <ul> <li>You're efficient with a brilliant eye for detail. You love a system and recognise the importance of record keeping. </li> </ul>Commitment to Trauma Informed Practice At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: <ul> <li>Competitive salary, with a salary review yearly </li> </ul> <ul> <li>Pension with matched contributions up to 7% </li> </ul> <ul> <li>Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave </li> </ul> <ul> <li>Cashback plan for healthcare costs - up to £500 saving per year </li> </ul> <ul> <li>A bonus scheme for all colleagues at 2% </li> </ul> <ul> <li>Training and development </li> </ul> <ul> <li>Extra perks including huge discounts and offers from shops, cinemas and much more </li> </ul>

Young Person Homeless Support Worker

Closing Date: Friday 3rd October 2025 Job Title: Homeless Prevention Coordinator Reports to: Team Leader Salary: Scale SO1, Points 29-31, £29,090 - £31,014 per annum, pro rata Hours of work: Full Time (37.5 hours per week) At St Basils, we are dedicated to safeguarding and promoting the welfare of children and young people. We expect our staff to create an environment and culture that promotes equality, diversity, and inclusion and advocate for anti-discriminatory practices and behaviours. Key Responsibilities: Coordination of Assessment, Case Management and Statutory Decisions As a Homeless Prevention Coordinator you will: <ul> <li>Ensure a comprehensive and detailed assessments is undertaken, providing Information, Advice, Guidance and Wellbeing to customers </li> <li>Ensure housing, support needs and risks are being identified for the prevention of homelessness, where safe to do so.</li> <li>Ensure that investigations are undertaken into housing and personal history to ascertain eligibility, priority need and local connection, on behalf of the local authority.</li> <li>Ensure that relevant background checks are undertaken to assist in the development of a robust risk management plan.</li> <li>Ensure that high quality homelessness and housing options are provided to young people, ensuring that their needs and expectations are managed.</li> <li>To build and maintain effective and professional working relationships with internal and external partners/agencies.</li> <li>Ensure that a holistic multi-agency response is provided to young people's housing and support needs, where required.</li> <li>Ensure that Personalised Housing Plans (PHP) are developed and maintained to ensure that young people are:</li> <li>Referred on and signposted appropriately to relevant services, e.g. Floating Support or specialist agencies.</li> <li>Engaging with the actions of their PHP</li> <li>Provided with relevant support (56 day duty), leading to the prevention or relief of homelessness</li> <li>Ensure that home visits and accompanying young people to appointments are appropriate and undertaken in line with agreed lone working procedures.</li> <li>Ensure that interventions are planned, implemented, reviewed and evaluated to ensure positive outcomes for young people and their families, in line with prevention and/or relief pathway duties.</li> <li>Ensure fair allocation of cases in line with service criteria and regular assessment/ reviews of individual capacity/ performance.</li> <li>Maintain partnerships with key agencies including, voluntary sector, local authorities and Private companies.</li> <li>Contribute to the development and design of the service to meet the identified needs of young people who are homeless or at risk of homelessness.</li> <li>Ensure the best possible outcomes for young people including homeless prevention through support and mediation, access to statutory services and access to accommodation.</li> </ul>Team Management Duties <ul> <li>Support teams to provide high quality support services that promote choice and independence, actively engaging young people in making decisions about their life. </li> <li>Development of St Basil's staff, through effective line management and ensuring compliance with standards, contractual and regulatory requirements, best practice and St Basils' policies and procedures.</li> <li>Measuring the performance of the Service by setting and achieving targets and producing statistical reports, where required.</li> <li>Maintain agreed standards of joint working for all aspects of the service provided.</li> <li>Ensure data collection requirements of the project are maintained. Following agreed procedures for the review process incl. effective tracking and monitoring of services.</li> <li>Ensure staffing resources meet contractual requirements and that risks and trends are monitored and managed in a timely way with appropriate approvals secured and necessary adjustments made. </li> <li>To attend and actively contribute to key meetings i.e. operational steering group, team meetings, case review. </li> <li>To ensure that all records are maintained accurately and professionally, alongside ensuring that all internal and external data and monitoring systems are kept up to date at all times.</li> <li>To ensure that statutory decisions are made and issued in line with legislation under the Housing Act 1996 and the Homelessness Reduction Act 2017. </li> <li>To ensure that cases are presented where a homelessness main duty is owed under the relief pathway in a timely manner to the local authority.</li> <li>To ensure that a duty system is operated at the Youth Hub.</li> <li>Contribute to reporting to Commissioners and key stakeholders regarding service performance.</li> <li>Maintain close reporting contact with the Youth Hub partnership managers, to ensure effective communication and service delivery.</li> </ul>QUALIFICATION: Essential: <ul> <ul> <li>Further training - Housing &amp; Business Management, Personnel, Care &amp; Support Work (e.g. NVQ Level 5)</li> </ul></ul>Desirable: <ul> <ul> <li>Level 4 in Health &amp; Social Care, Housing or Early Intervention/Prevention</li> <li>Degree/ HNC</li> <li>Relevant Professional - CQSW, Youth &amp; Comm. DMS, Inst. Of Hsg. Care &amp; Housing.</li> </ul></ul>ROLE EXPERIENCE Essential: <ul> <ul> <li>Experience with young people in one or more of the following -</li> <li>Youth Homelessness, Management, Youth Work, Probation, Residential or Community Work, Education or Training</li> <li>Experience of working with young people with complex needs.</li> </ul></ul>Desirable: <ul> <li>Experience of undertaking statutory decision making</li> </ul>KNOWLEDGE Essential <ul> <ul> <li>Ability to use initiative and maintain Confidentiality</li> <li>Ability to accept delegated responsibility</li> <li>Housing Rights, Welfare Reform Knowledge</li> <li>Relevant knowledge relating to homelessness i.e. Homeless Reduction Act 2017</li> <li>Knowledge of Children's Act, i.e. Section 17, 20 and 47.</li> <li>Knowledge of and commitment to E.O.P/Anti-Discriminatory practice.</li> </ul></ul>Desirable: <ul> <ul> <li>Housing Benefit/Rent System</li> <li>Immigration law/EU Rights</li> <li>Understanding of Statutory duties in Housing and/or Children's Services</li> </ul></ul>Locations Birmingham, Deritend, Head Office

HOMELESS PREVENTION COORDINATOR - BIRMINGHAM

Full Time / 37 Hours Per Week / Fixed Term Are you passionate about reducing crime and anti-social behaviour in the local community and want to make a difference? Do you possess the skills and confidence in working with communities affected by crime and anti-social behaviour and want to be a part of tackling it? We are currently seeking a Housing ASB Officer to join our crime and ASB team in coordinating and taking a lead role, working with partners to reduce housing related crime and anti-social behaviour across the City of Leicester. Do you have the skills to proactively manage anti-social behaviour understanding both the Crime and ASB legislation 2014 alongside the Housing Act 1985 to detect and prevent escalation of anti-social behavioural issues. We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying. This is a fixed term post working 37 hours per week Monday to Friday (for 12 months covering maternity leave), with the potential to be made permanent. However, you may be required to work some weekends and evenings as and when needed. Based at Mansfield house Police Station, you will be required to work in a patch-based manner and expected to travel around the city as the role requires. What you'll be doing Joining a small, dedicated team, you'll be committed to delivering the best possible service to residents of Leicester. With responsibility for managing a caseload of Housing related anti-social behaviour. You will work with key stakeholders internally and externally to reduce ASB and the fear of crime across the City of Leicester. In addition, you will work alongside enforcement officers ensuring cases that are escalated to them are prepared and managed appropriately beforehand. Working flexibly with internal and external colleagues, you will work to identify, reduce, manage, co-ordinate, and deliver responses to crime and anti-social behaviour. By extension, you will be working on strategies, policies and lead on projects as directed by the line manager. What you'll need You will have significant community safety experience, experience in the implementation and development of projects/Operations/ASB case management and have a detailed understanding of crime, disorder and ASB issues and how these affect communities. With the ability to prepare and manage evidencable case files, you will have high levels of communication, literacy, and numeracy skills in order to perform the job tasks at an exceptional level. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page. For an informal discussion about this post, please contact Oliver Kedie on <a href="mailto:Oliver.Kedie@leicester.gov.uk" target="_blank">Oliver.Kedie@leicester.gov.uk</a> Interviews/assessments will take place on Thursday 9th and Friday 10th October 2025.

Anti-Social Behaviour Housing Officer

The role As a Service Coordinator you'll support customers who have complex needs and/or are experiencing multiple disadvantage including: substance use, mental health, offending and rough sleeping/homelessness. You'll coordinate their access to a wide range of services and lead on the design and delivery of a service coordination plan alongside the customer and other essential agencies. Job requirements <ul> <li>Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.</li> <li>Empower customers to regain independence and help them understand what it takes to manage their own tenancy.</li> <li>Work closely with the multi-agency team and support network to strengthen support.</li> <li>Develop and design tailored service/support plans.</li> <li>Keep clear, accurate records and stay up to date on housing and safeguarding laws.</li> <li>Work alongside the Support Team Leader to promote Concrete's services, build community relationships and monitor service impact.</li></ul>What we're looking for <ul> <li>Experience supporting adults with complex needs such as substance misuse, homelessness and ill mental health.</li> <li>Experience working with confidential and complex information, following data protection laws.</li> <li>Genuine compassion for people affected by homelessness and an understanding of the barriers they face.</li> <li>Have an understanding of all Microsoft applications including Outlook, Word, Excel and Access.</li> <li>Great communication and problem-solving skills.</li> <li>Strong organisation and time management skills and the ability to prioritise high-risk cases.</li> <li>Full UK driving licence with own vehicle for work purposes is essential.</li> <li>DBS check is required.</li></ul>We also welcome people with transferable skills and lived experience-your journey can be part of someone else's success story. Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! We'll be interviewing as we go, so we might close the application process early if we find the right person. #Stoke #StokeonTrent #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn't a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere. Why choose us No matter what brand you're working with across the Honeycomb Group, you can trust us to look after you. Creating a happy home doesn't just apply to our customers, it applies to our staff too. That's why we offer: A range of discounts at many high-street retailers and well-known brands. Discounted gym membership at our head office and access to our cycle to work scheme - save money on bikes and equipment. We offer flexible working, to help you manage your work-life balance. Annual leave purchase scheme with two chances to join and boost your annual leave- you will also be entitled to time off for public holidays or paid days to take flexibly. We also give all staff 'My Day'. Whether it's celebrating a birthday, spending time with family or just taking a day off to relax. You can use your My Day for anything that really matters to you. A commitment to your learning and development with a great onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications. Keep fit and save money with our cycle to work scheme. Purchase bikes and equipment through your salary and save on tax and national insurance contributions. Our Employee Assistance Programme gives you free access to 24-hour phone counselling support, health advice and legal advice, 365 days a year and face-to-face counselling options. Occupational Health services. Access to a range of services, including free eye tests and flu vaccinations. We never shut the door At Honeycomb Group we know that a Group full of people from diverse backgrounds and communities makes us better at what we do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. We are an equal opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.

Service Coordinator - Homelessness Supported Housing

The role Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme at Elizabeth Prout Gardens Rowley Regis B65 0EJ working 35 hours a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes. Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Birmingham. To excel in this role, you must possess a full clean UK driving license and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.</li></ul><ul> <li>Deliver the service in line with agreed parameters for the role.</li></ul><ul> <li>Conduct assessments of risk and need and provide personalised support to residents.</li></ul><ul> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.</li></ul><ul> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support.</li></ul><ul> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.</li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people</li></ul><ul> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems</li></ul><ul> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team</li></ul><ul> <li>Customer-focused and experience of providing excellent customer care in the Housing sector</li></ul><ul> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision</li></ul><ul> <li>Able to receive and respond to customer feedback and complaints professionally at all times</li></ul><ul> <li>A commitment to taking personal responsibility for sharing information</li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: Thursday 2nd October 2025 at 23:59 Please note, we reserve the right to close this vacancy early should we receive a high volume of applications Applying for roles with us The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer

The role Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme at Emery House, Birmingham B23 5DP working 21 hours a week. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care, and Over-55s schemes. Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in Birmingham. To excel in this role, you must possess a full clean UK driving license and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing <ul> <li>Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. </li> <li>Deliver the service in line with agreed parameters for the role. </li> <li>Conduct assessments of risk and need and provide personalised support to residents. </li> <li>Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. </li> <li>Work closely with other agencies to ensure residents are able to access a full range of services and support. </li> <li>Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. </li></ul>What you'll need <ul> <li>Understanding of the diverse needs of older people </li> <li>Able to develop partnership working internally and with other agencies to generate effective solutions to problems </li> <li>Ability to manage time &amp; tasks effectively, work well under pressure both individually and in a team </li> <li>Customer-focused and experience of providing excellent customer care in the Housing sector</li> <li>Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision </li> <li>Able to receive and respond to customer feedback and complaints professionally at all times </li> <li>A commitment to taking personal responsibility for sharing information </li></ul>In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing date: Thursday 2nd October 2025 at 23:59 Please note, we reserve the right to close this vacancy early should we receive a high volume of applications Applying for roles with us The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Scheme Housing Officer (P/T 21 Hours)

Job description Contract Terms Contract Type: Full -Time, Permanent Salary: PO2 £42,771 - £45,750 per annum Interview: w/c 20th October 2025 Closing Date: Sunday 5th October 2025 About Haringey Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents. About the role The role is at the forefront of the prevention of homelessness in the borough. Officers will work with a full range of customers and scenarios but may specialise in teams providing an outreach service, or those that focus on single people or families. This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organized, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services. About you We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. This role is open to applicants who are graduates or have recently graduated from university. Working for Haringey At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact <a href="mailto:ResourcingHub@haringey.gov.uk" target="_blank">ResourcingHub@haringey.gov.uk</a> Attachments <ul> <li> JE609 Housing Needs Officer (1) (1) (2).pdf </li> </ul>

Housing Needs Officer

Independent Reviewing Officer Permanent, Part Time £46,574 to £56,027 per annum (full time equivalent) Location: Chelmsford Working Style: Anywhere worker Please note this is a part time role working 22.2 hours per week. The pro rata salary will be £27,944 to £33,616 per annum. Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us having received our 2nd Outstanding Ofsted rating in a row. The Independent Reviewing Service are looking for a skilled and committed Independent Reviewing Officer to join our team in Mid Essex. As an Independent Reviewing Officer, you will provide an effective service in line with statutory regulations, guidance, and Essex County Council procedures. You will be responsible for reviewing the cases of children in care, as set out in the Care Planning, Placement and Case Review (England) Regulations (2021) and the IRO Handbook (2010). Your statutory duties will include: <ul><li>Monitoring the local authority's performance in relation to each child's case.</li><li>Participating in reviews of the child's case.</li><li>Ensuring the child's wishes and feelings are considered.</li><li>Carrying out any other functions prescribed by regulation.</li></ul>The Independent Reviewing Officer's primary focus is to quality assure the care planning and review process, ensuring that each child's needs, wishes, and feelings are fully considered. Reviews will assess progress against the child's needs and agree both long-term plans and immediate actions to promote their welfare. This role requires practice expertise in care planning and children in care. You will play a key part in driving Essex County Council's commitment to improving outcomes for children, providing scrutiny and challenge across all levels of practice, and helping the Council fulfil its responsibilities as a corporate parent. Please note, this role involves travel to chair reviews for looked after children and to visit children in care. To read more about our business area, please visit: Children &amp; Families Please take a look at our 'No Magic' Children &amp; Families video Accountabilities <ul><li>To ensure that statutory review meetings are held within the required timescales, and that all relevant family members, parents, carers and professionals are identified, invited to attend, and/or consulted fully in the process. This should take place in conjunction with the Social Worker responsible for the child and take into account the wishes and feelings of the child.</li><li>To independently monitor the progress of the child between review meetings, ensuring the care plan continues to meet the assessed needs, and take action to convene a formal review when necessary.</li><li>To communicate directly with the senior management team within Family Operations, when the Local Authority fails to meet its statutory obligations to children in care, especially where poor practice has contributed to, or increased, the risk to a child.</li><li>To contribute to the development of strategic and corporate plans, ensuring effective representation of the issues relevant to looked after children, in order to secure better outcomes and continuous service improvement.</li><li>To ensure that arrangements are made for children to access advocacy services, where this is considered appropriate and/or beneficial.</li><li>To enable and support children and young people to access and make use of the authority's complaints and compliments procedure, as appropriate.</li><li>To ensure that the appropriate support is in place for parents and/or carers to participate fully in the review process e.g. interpreter, advocate.</li><li>To ensure that review processes are child-centred and maximise the potential involvement and participation of children, young people, parents and carers; mediating to resolve disagreements swiftly where necessary. When efforts to resolve issues informally are unsuccessful to use the Dispute Resolution Procedure to highlight deficiencies in care planning, resource allocation, inter-agency working and/or risk management, and challenge practitioners, managers and senior managers, when care plans do not effectively meet the identified needs of the looked after child.</li><li>To act as a source of expert advice, consultation and mentoring for Family Operations staff on professional and practice issues relating to Children in Care.</li><li>To produce review decisions and reports in line with statutory requirements.</li><li>Ensure that administrative procedures are followed and that reports, and other documentation are completed and distributed, and client records are updated, within the prescribed timescales.</li><li>To monitor the organisation and efficiency of the Independent Reviewing Service, and to make recommendations to the Service Manager for improvements to the system.</li><li>To keep abreast of research findings which impact on Children Looked After and make recommendations to children's forums.</li><li>To contribute to the development and corporate delivery of the Reviewing Service throughout the County.</li><li>To work to the objectives for Children in Care as set out in the Multi Agency Children in Care Strategy 2012-2017.</li><li>Undertake such other duties as may reasonably be required of you commensurate with your grade.</li></ul>The Experience You Will Bring <ul><li>Educated to Dip SW or degree level in Social Work practice.</li><li>PQ Childcare Award or equivalent by experience.</li><li>Current Social Work England Registration.</li><li>A proven ability to form and sustain relationships with children and young people and the ability to promote the interest, wishes and feelings of children in care.</li><li>A commitment to promoting family time and relationships with a child's family of origin.</li><li>A comprehensive working knowledge and experience of working with children and families, and Children in Care and be fully conversant with all related statutory obligations, codes of practice and significant research findings.</li><li>A sound working knowledge and experience of operational planning and service delivery within children's services in local government, with demonstrable and proven record of achievement in same.</li><li>Experience of chairing meetings involving children, parents and/or carers and other professionals.</li><li>The confidence and ability to work constructively with senior managers, offering a critical perspective and appropriate challenge.</li><li>A detailed understanding and awareness of the requirements of leading and managing change within a large, complex organisation.</li><li>Experience of providing social work supervision and support.</li><li>Experience of developing and implementing planning and performance frameworks in a multi-disciplinary and partnership environment.</li><li>A thorough understanding of the legal framework relating to looked after children and care leavers, including knowledge of the National Minimum Standards for fostering services and the Adoption Agencies Regulations 2005.</li><li>A thorough working understanding of the legal process and the issues involved when a local authority makes an application to the court for an order.</li><li>Knowledge of the evidence about what makes for good quality practice in working with children and families to safeguard children and promote their welfare.</li></ul>The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential. Why Essex? As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we're committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you. In February 2025, Greater Essex was accepted onto the Government's devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site. Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying. Once you've secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs. At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone. As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to <a href="https://www.gov.uk/dbs-update-service" target="_blank">https://www.gov.uk/dbs-update-service</a> Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community If you have queries on this role or require anything further, please email <a href="mailto:resourcing.team@essex.gov.uk" target="_blank">resourcing.team@essex.gov.uk</a> Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page. Downloads Pay and Reward Our Ways of Working About Us Organisation Behaviours

Independent Reviewing Officer

Job Description Following an exciting development in our team, The Guinness Partnership is recruiting for two Customer Account Advisors on a full-time, (35 hours), 12-month fixed-term contracts. About the role Our Customer Account Advisors assist our customers, some of whom are in vulnerable situations, with a range of queries relating to rent accounts via various contact channels such as telephone, web chat and emails. Our aim is to resolve all our contact at first point, whilst providing an amazing customer journey. The Customer Accounts team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm and offers hybrid working opportunities. The money our customers pay to us in rent or services is what we use to continue building even more homes for people that need them. That's why our Rent, Service Charge and Customer Accounts Team is so important to our success - because they help to protect our income and ensure that we can fulfil our social purpose. The team is part of the Customer Service directorate based out of our office in Oldham and contact with customers is predominately over the phone. Our main purpose is to prevent customers getting into debt and ensure they maintain a healthy account balance. This involves working with new customers to set up monthly direct debits, proactively contacting customers when they have missed a payment, setting up plans to reduce arrears and giving tips and guidance about managing income and avoiding missed payments in the future. What we're looking for Our Customer Accounts Advisors come from a variety of different employment backgrounds, so we know that experience in housing or collections isn't essential. We know that to succeed in this role, you need to be dynamic, enthusiastic, and target-driven with a passion for negotiation. Skills /Experience Essential: <ul> <li>Proven experience of providing excellent customer service. </li> <li>Proven experience of debt prevention, collection, and recovery. </li> <li>Proven ability to work methodically, follow agreed procedures, and accurately record data and information. </li> <li>Previous experience in a target-driven environment.</li> <li>Good oral and written communications. </li> <li>Good knowledge of Microsoft Office. </li> <li>Demonstrate the Guinness Behaviours</li></ul>You will be a talented communicator with the ability to handle challenging conversations while delivering a great service. You will find working to targets exciting and motivating. As part of our application process and if you are shortlisted to the first phase, you will be required to complete a short video where you will be asked to answer two questions. A link for this exercise will be sent to you following shortlisting. If you are interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. REEDTGP TJTGP About Us The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Customer Accounts Advisor

Finders Keepers are a leading letting agency across Oxfordshire with a dedication to professionalism and quality service within the property industry. An exciting opportunity has arisen for a Tenancy Co-ordinator to join our hub in North Oxford. Main Purpose of Job To be responsible for all administrative aspects of the letting process for our Oxford offices. Key responsibilities: <ul> <li>Process tenancy applications and produce all tenancy agreements and associated paperwork ensuring a high degree of accuracy</li> <li>Plan and process tenancy renewals</li> <li>Monitor and progress references as required</li> <li>Liaise with colleagues, clients and tenants when required</li> <li>Provide administrative support to the letting and property management teams when required</li> <li>Coordinate and participate in meetings with the letting and property management teams</li> <li>Negotiate tenancy renewals with landlords and tenants</li> <li>Assist in the collection of funds for all first accounts, invoices, rent and adhoc payments from landlords and tenants</li> <li>Handle changes to tenancy agreements</li> <li>Register new deposits for protection and administer deposit refunds</li> <li>Assisting office teams with all aspects of compliance</li> </ul>Skills and Experience Required: <ul> <li>Minimum two years administrative experience in similar industry or legal background</li> <li>Excellent attention to detail</li> <li>High levels of accuracy and a keen eye for detail</li> <li>Proven planning and organisational skills</li> <li>Ability to communicate effectively with people at all levels</li> <li>Excellent written and verbal communication skills</li> <li>Ability to demonstrate initiative and self-motivation</li> <li>A positive &amp; 'can-do' attitude</li> <li>Clean manual driving licence</li> </ul>Benefits: <ul> <li>Competitive salary package</li> <li>Comprehensive induction and training programme</li> <li>Opportunities for career progression</li> <li>Work from home scheme</li> <li>Industry recognised training support</li> <li>Professional qualification</li> <li>Long service awards</li> <li>Sabbatical available (after 10 years service)</li> <li>Employee assistance programme</li> <li>Internal referral opportunities</li> <li>Great work life balance</li> </ul> If this sounds like the role for you please apply or for further information visit our website. HAM00124

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