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Vacancy DescriptionAn opportunity has arisen within The Housing Services Team for a Regulatory Compliance Manager.Are you looking for a role that will actively invest in your professional development?Are you looking for a role with variety, where you can be relied on for your expertise and experience?Do you have experience of managing a team in a fast-paced environment?Operational Duties &amp; Accountabilities- As part of the Housing management team, you will support the Head of Service in the success of the Compliance Team, creating excellent partnerships, leading a knowledgeable and customer focused team.- We need an enthusiastic, driven individual to manage the Compliance Team in line with current regulations and council policy, &nbsp;delivering &nbsp;responsive, cyclical, and planned maintenance programs including gas, electric, fire, &nbsp;asbestos, water hygiene and lifts.- Ensure that all homes and common areas within the local authority's housing service, which manages 5000 homes, are compliant with the Regulator of Social Housing's Safety and Quality Standard and all relevant legislation and regulations related to health and safety.- You will formulate and execute comprehensive strategies, policy and processes to ensure the effective management of compliance and lead on initiatives to continuously improve service delivery, enhance operational efficiency, and adopt best practices in compliance and technical services.- Lead and manage a team of compliance professionals, fostering a culture of compliance and continuous improvement within the team, provide guidance, support, and professional development opportunities for team members. Identify and address any resource gaps and allocate resources effectively to meet service delivery targets.- Assist with procuring new compliance contracts and be responsible for the compliance expenditure, budgets providing regular financial and data reports to senior management.- Oversee the effective management of contracts, KPI’s and departmental objectives.Closing date for applications: 09:00am on Monday 4th August 2025Interview date: Week Commencing Monday 11th August 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="https://www.waverley.gov.uk/Services/Jobs-at-Waverley/Working-at-Waverley" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Regulatory Compliance Manager

Vacancy DescriptionAre you passionate about delivering customer-focused housing services that are safe, compliant, and consistently high in quality?Do you have the experience to manage major contracts and stakeholder relationships while driving continuous improvement in service delivery?Can you lead and motivate high-performing teams to deliver exceptional repairs and maintenance services across a large housing portfolio?We are seeking a Property Services Manager with proven leadership in managing housing repairs, compliance, and planned works. This pivotal role demands a strong understanding of health and safety legislation, procurement regulations, and risk management within the social housing sector. If you can lead teams effectively while delivering high-quality, compliant property services, we’d love to hear from you.Hybrid – mixture of office and at home workingThis post is a full-time role at 37 hours a week. However, all applications will be considered.We do not accept CVs without a completed application form. Strictly no agencies please.Closing date for applications: 9:00am on Monday 21st July 2025Interview date: Wednesday 23rd July 2025In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">Working at Waverley Borough Council | Waverley Borough Council</a>The district is home to many different people, and we want our workforce to reflect our diverse local communities. We encourage and welcome applications from people of all backgrounds and experiences - we are a Disability Confident employer and appoint on merit. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>We are proud to have signed the Armed Forces Covenant and welcome applications from serving or ex-members of the armed forces and their partners. We offer an interview scheme for serving and ex-military forces members when they meet the essential criteria for the role. You can find out more about this scheme and check your eligibility&nbsp;<a href="http://www.surreyjobs.info/vacancies/524700/external_links?index=0" target="_blank">here</a>Please note we do not accept applications after the stated closing time and right to work in the UK will be checked as part of the interview process.How to applyTo apply for this vacancy, click the “Apply Online” link.If you are not already on Waverley Borough Council's website for this vacancy, you will be redirected to our website's jobs page.&nbsp; Either click "Apply Online" at the bottom of this page, or at the top left hand side under Waverley Borough Council click either the "Log in" button (if you are already registered) or the "Register" button.You will be redirected to the JobsGoPublic system, which manages our online recruitment process. Once you have registered with JobsGoPublic (which is free to use) you can log in to your application at any time and keep track of where you are in the recruitment process.&nbsp;&nbsp;If you are unable to use this service or would like assistance, please contact us via <a href="mailto:hr@waverley.gov.uk" target="_blank">hr@waverley.gov.uk</a> or call the Human Resources team on 01483 523388.

Property Services Manager

Role purpose<ul><li>To provide an excellent, pro-active, efficient and tenant focused general and intensive housing management service to IKE tenants.</li><li>The role is to provide a service to our tenants from their first enquiry about IKE to the last communications we have, whether it be tenancy, property or any service that IKE provide or a dissatisfaction with a external partner IKE use.</li><li>You will be the first point of contact for our tenants and support providers for any tenancy matters, including but not limited to tenancy sign ups, void property management, health and safety concerns or other issues to sustain excellent communities and tenancy breaches/ASB.</li><li>To achieve and improve the service delivery standards, identifying any areas of concern for improvement.</li><li>To achieve improvements in tenant satisfaction with improved tenant contact, visits to sites and improved engagement work.</li></ul>Responsible for<ul><li>Delivery of working within the RSH Standards for vulnerable tenants including people with learning disabilities and / or Autism, people with physical disabilities and people suffering with mental health problems.</li><li>General &amp; Intensive Housing Management Responsibilities.</li><li>Community Engagement &amp; Partnerships.</li><li>Delivery of excellent customer services.</li><li>Working collaboratively with internal and external partners to achieve agreed objectives.</li></ul>About You<ul><li>Experience of working in social housing, preferably in a specialist supported setting with our tenant group – desirable.</li><li>Housing Related Qualification – desirable.</li><li>An awareness of current housing, welfare and neighbourhood management issues – desirable.</li><li>Computer literate, with knowledge of Microsoft packages – essential.</li><li>Excellent level of general education (numeracy and literacy) – essential.</li><li>Experience of delivering excellent customer services that meet individual needs.</li><li>Experience or ability to work in a fast-paced customer service environment with a track record of delivering against multiple competing objectives.</li><li>Ability to work independently and with colleagues to ensure delivery of individual performance and team objectives/KPI.</li><li>Be articulate, analytical and be able to focus on attention to detail at all times.</li><li>Tenant Law and Legislation is essential.&nbsp;</li></ul>About Us IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association. The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015.At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.Our benefits include:<ul><li>26 days annual leave plus bank holidays.</li><li>NEST pension</li><li>Competitive salary</li><li>EAP provided by Smart Clinic.</li><li>Professional fees and subscriptions (The Charted Institute of Housing)</li><li>Free office parking</li><li>Positive working environment that encourages learning and development</li></ul>Apply with your CV to <a href="mailto:julie@ikeshl.com" target="_blank">julie@ikeshl.com</a> with the subject ‘Housing Officer – [your-name]’.

Housing Officer – Specialised Supported Housing

About us The Chartered Institute of Housing (CIH) are the professional body supporting housing professionals to create a future in which everyone has a place to call home. &nbsp;About you&nbsp;We’re looking for a highly organised and enthusiastic events co-ordinator to join CIH’s events team and play a key role in delivering high quality events across the UK. You’ll be someone who thrives in a fast-paced environment, can manage multiple tasks with confidence and have a keen eye for detail. If you’re a natural problem solver with a ‘can-do’ attitude and a passion for delivering exceptional experiences, we want to hear from you.&nbsp;In this role, you’ll be part of an operations team responsible for the smooth running of our conferences, virtual events and awards ceremonies. You’ll take the lead on event admin, supporting marketing campaigns and liaising with internal teams to ensure everything runs on time and to budget. &nbsp;With strong communication skills and a solution-focused mindset, you’ll collaborate with suppliers, delegates and partners to build and maintain relationships.&nbsp;You must be willing to travel and support events onsite across the UK when required.&nbsp;How to applyFor an informal chat about this role, please contact Alissia Brown, customer experience manager, <a href="mailto:Alissia.brown@cih.org" target="_blank">Alissia.brown@cih.org</a>. &nbsp;For details of how to apply please visit our careers page - <a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications: Sunday 10 August 2025Interviews due to take place: Tuesday 19 and Wednesday 20 August 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Chartered Institute of Housing

Events coordinator x2

About us The Chartered Institute of Housing (CIH) is the professional body supporting housing professionals to create a future in which everyone has a place to call home.&nbsp;About you &nbsp;As we continue to grow our outstanding product offer through delivery of qualifications and training, we’re looking for a confident and enthusiastic individual to join our Housing Academy team, supporting the business in delivering outstanding customer service across the organisation. &nbsp;You will play a pivotal role within our Housing Academy team, supporting our customers to achieve the new Competence and Conduct Standard which provides a framework for professional growth and service excellence across the housing sector. Your expertise will be vital in enabling us to grow our delivery offer of qualifications and training to maintain our leadership position in housing education across the UK.We’re looking for someone who’s dependable and can get the job done well while achieving non-movable deadlines. You’ll be the first point of contact for our learners, trainees and customers, whether that be via the telephone or email. You’ll assist with a range of enquiries regarding our qualification and training delivery offer. You will then support our learners on their journey to complete their qualification and achieve their goals.&nbsp;To succeed in this role, you must be passionate about offering great customer service, quick to respond and comfortable working in a fast-paced environment where the customer always comes first. You will be part of a team, but you will also need to be self-motivated and have a strong work ethic.How to applyFor an informal chat about this role, please contact James Panter, Housing Academy team leader –&nbsp;<a href="mailto:james@panter@cih.org" target="_blank">james@panter@cih.org</a>.&nbsp;&nbsp;For details of how to apply please visit our careers page -&nbsp;<a href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.cih.org%2Fabout-us%2Fcareers&amp;data=05%7C02%7CJennifer.Gilder%40cih.org%7C1ef8f06fe741434e0ede08dd5caa5a9d%7C0000e9ea9ee347939563177e444fb497%7C0%7C0%7C638768610936932561%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=FMIsvJedPudXx7jOaSOKFh95tG2LmXDv7fI3woaoD%2BM%3D&amp;reserved=0" target="_blank">Careers &amp; Vacancies | Chartered Institute of Housing (CIH)</a>.CIH is committed to equal opportunities at all stages of recruitment and selection and strives to have a workforce that promotes inclusivity. We welcome applicants from all sectors of the community and would be happy to discuss reasonable adjustments we can make to achieve and celebrate diversity.Closing date for applications: Sunday 27 July 2025Interviews due to take place: Week commencing 4 August 2025Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Housing Academy Senior Administrator x2

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Role <ul> <li>The role of our Resident Liaison Officer is to act as the main point of contact for our clients and be a customer contact for compliance, escalated queries, complaints, and complex issues. The role also involves daily administration/client reporting. </li> <li>Act as the main point of contact for escalated calls from Customer Service Agents</li> <li>Work closely with operations/managers and liaise with customers to ensure smooth resolution of any complex issues, maintaining regular contact to keep customers informed of progress.</li> <li>Act as a mediator to prevent issues being escalated and reduce the number of formal complaints being raised.</li> <li>Update and provide compliance &amp; repair reports to client.</li> <li>Call customers to arrange appointments for follow up works</li> <li>Support the Customer Service Agents by providing feedback on common causes of complaints and work with the team leaders to support coaching and training needs</li> <li>Liaise with Contract Administrators to keep appraised of any issues likely to arise on individual contracts</li> <li>Assist the Complaints and Performance Officer in recording complaints and responding to complaints and requests for compensation, monitoring complaints to resolution while keeping customer up to date with progress.</li> <li>Adhere to and support K&amp;T's and their clients' policies and procedures regarding data protection and equality and diversity</li> <li>Attend Contract meetings.</li> <li>All associated ad-hoc administrative duties.</li> </ul>The successful candidate will have <ul> <li>Previous administrative experience, preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Proficient in MS Office, in particular, Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations West Drayton Yearly salary £26,000 - £32,000 Employment type Full-time

Client Resident Liaison Officer - Social Housing

The Vacancy 37 hours Monday to Friday We are building a new, strong team and we want you to be part of this as our Community Safety Manager. This is a professional role and we're looking for someone willing to commit to the position and the ever-changing landscape of housing management. The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will help shape our Community Safety service, policies and procedures and offer support and advice to our Community Housing team. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation. As a Community Safety Manager, you will <ul> <li>proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job</li></ul><ul> <li>manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.</li></ul><ul> <li>work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.</li></ul><ul> <li>Work with other teams and stakeholders to really help customers be involved in our service delivery.</li></ul><ul> <li>To support our Community Housing Officers to manage initial complaints relating to ASB and low level neighbour disputes supporting with negotiation and mediation.</li></ul><ul> <li>To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate.</li></ul>The successful Community Safety Manager will have: <ul> <li>Experience in a Housing Management environment within Social Housing or similar transferable skills</li></ul><ul> <li>Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related</li></ul><ul> <li>Ability to communicate effectively and adapt style to meet the needs of recipient</li></ul><ul> <li>Ability to meet deadlines and to monitor &amp; manage performance</li></ul><ul> <li>a commitment to building a strong, high performing team</li></ul><ul> <li>Ability to handle challenging situations and able to think on your feet.</li></ul><ul> <li>Ability to represent the organization in all settings and act as an ambassador.</li></ul><ul> <li>Experience of managing cases of anti-social behaviour through to court.</li></ul><ul> <li>Good knowledge of the law relating to community safety and housing legislation.</li></ul>In return we offer a fantastic benefits package which includes: <ul> <li>29 days basic annual leave (full time) + Bank Holidays</li></ul><ul> <li>Auto Enrolment Defined Contribution</li></ul><ul> <li>Defined Benefit Scheme</li></ul><ul> <li>Optional Scheme - Salary Sacrifice</li></ul><ul> <li>A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.</li></ul><ul> <li>A commitment to work life balance through our Agile/flexible working principles.</li></ul><ul> <li>Family Friendly policy with enhanced benefits</li></ul><ul> <li>Learning and Development opportunities</li></ul><ul> <li>Internal coaching and mentoring opportunities</li></ul><ul> <li>Staff social events</li></ul>We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won't be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you're good at - Community engagements and housing management Closing Date for receipt of applications is 25/07/2025 Interviews will be held on 14/08/2025 For an informal discussion please contact Yvonne O'Grady, Head of Housing on 0121 748 8100 About Us We are a small housing association managing 2,500 homes, primarily in Castle Vale, Birmingham. Our focus is on providing safe, high-quality homes while strengthening communities and improving lives. As an anchor organisation, we use our resources and influence to build resilient communities where people can thrive. We continue to deliver on our promise to the Housing Action Trust, reinvesting in homes and communities while taking steps to reduce our environmental impact. The Pioneer Group also includes two sub-brands: Compass Support - delivering a range of services for residents and the wider community. Castle Vale Football Stadium - a key community sports facility. Benefits Generous Holidays Pension Scheme Health Cash Plan Family Friendly Policies Personal Development Plans Agile / Flexible Working

Community Safety Manager

Accommodation Assistant Location: Bude Holiday Resort, Cornwall. Job Type: Variable Hours - Fixed Term Contract Salary: £12.21 per hour- Paid weekly! What we need in a nutshell We want you to make our guest accommodation so clean that when guests open their door for the first time, we can hear them say "Wow!" Who are we? We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Bude Holiday resort is the perfect coastal escape, a family friendly holiday awaits on the stunning Cornish coast. With a fully refurbished Coastal bar and eatery, a heated outdoor swimming pool, splash zone and adventure playground for the kids and great walks along the coastline, there is heaps to keep everyone entertained. Find out more about our holiday experience on our website: <a href="http://www.awayresorts.co.uk" target="_blank">http://www.awayresorts.co.uk</a>. What you'll be doing You'll be preparing guest accommodation to our high standards - and then a little higher. This includes: <ul><li>changing beds </li><li>vacuuming, dusting and cleaning bedrooms and living spaces. </li><li>cleaning and restocking bathrooms and kitchens </li></ul>One more thing...holidays happen at holiday times, so you'll need to work your magic on bank holidays and weekends too. Skills, experience and qualities you'll need: We aim to deliver delight to our guests and to do this, you will need to: <ul><li>Be comfortable working to deadlines as part of a busy team</li><li>Care about the smallest detail and demonstrate the highest of standards</li><li>Have a friendly and helpful attitude</li><li>Driving Licence is preferable </li></ul>It's the icing on the cake if you have experience, but don't worry if you don't, we provide lots of training. We have a can-do, people-centred ethos at Away Resorts and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. What we can offer you This is the perfect role to kick start your career with Away Resorts and it can lead to many more opportunities and career progression if you want it to. We look after you with a great range of benefits, including: <ul><li>Discounts on Away Resorts Holidays</li><li>On Park Discounts</li><li>Awards and Recognition</li></ul>Our promise to you Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination, and we'll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work! Want to join our team? Here's how to apply: Just click HERE and follow the instructions. To find out more about what it's like to work for Away Resorts, check us out at <a href="http://www.awayresorts.co.uk/careers" target="_blank">www.awayresorts.co.uk/careers</a>. Good Luck!

Accommodation Assistant

Tenancy Coordinator A place to create moments that matter Location: Bradford, Hybrid Salary:£28,793 per annum 12 month Fixed Term Contract, 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market our properties and onboard our customers into their new homes? We're looking for a Tenancy Coordinator to join our Allocations &amp; Lettings team in Bradford. As a Tenancy Coordinator, your primary responsibility will be to advertise Accent's empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you'll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customers new home. To view/download the Tenancy Coordinator job description please click here. Salary The salary for the Tenancy Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you <ul><li>Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.</li><li>CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.</li><li>Proven experience building successful working relationships with external partners, particularly within the housing sector.</li><li>Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.</li><li>Intermediate to advanced proficiency in MS Office applications and specific business software.</li><li>Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.</li><li>Strong record-keeping skills with knowledge of GDPR.</li></ul>Tenancy Coordinator Interviews We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you - your experience, goals, and what you bring. Planned date: 1st August via Teams. Stage 2: A Place to Show Your Strengths A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance. Planned date: 14th August at our Bradford office. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)-an extra day to celebrate your birthday and the option to purchase more-access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future-with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. If you have any queries about the role, please email: "<a href="mailto:PeopleServices@accentgroup.org" target="_blank">PeopleServices@accentgroup.org</a>". Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Tenancy Coordinator

The Vacancy Contract: Full Time (Monday-Friday) OR Part Time (min 30 hours per week, Monday-Thursday), Permanent ️ Closing Date: Monday 28th July 2025 at 9:00 AM ️ Interview Date: Monday 11th and Tuesday 12th August 2025 (In Person) Do you want to be part of an organisation that strives to create sustainable homes &amp; communities? We have an opportunity for a Lettings Officer to join us to provide an elevated level of service to all housing applicants, providing regular updates and adapting to the customer's needs. The role Our Lettings service is an everchanging service that evolves to the needs of the customers and the business. As our Lettings Officer, you will be responsible for the letting of all new build properties and re-let properties owned or managed by the Trust. You will support our customers from the point of shortlisting them, carrying out accompanied viewings, sign ups, and providing pre-tenancy advice and support throughout the lettings process. You will work with the Void repairs team to ensure that properties are re-let in line with current targets, and you will liaise with the Incomes Team and 360 Support to ensure the effective management of customers rent accounts. We have moved to a more digital way of working; skills will be required on all forms of technology to complete sign-up of existing stock and new build properties. You will also need to complete mutual exchanges, successions, change of tenancies, offer guidance, support and signposting to help create sustainable homes and communities. About you We are looking for a Lettings Officer with knowledge and experience of social housing and the letting of properties. You will be able to demonstrate experience of working in a customer facing role and the ability to adapt communication style to suit individual needs. Our customers are diverse and can be vulnerable so you will need to have a flexible, caring, understanding and positive approach. You will have excellent IT skills include previous experience in the use of IT based systems and Microsoft Office. Knowledge of housing law and practice would be advantageous however this is not essential. A basic DBS check, a valid driving licence and an insured vehicle is required for this role. We believe in rewarding our team with more than just a salary. Here's what you can look forward to: <ul> <li>32 days annual leave plus bank holidays</li></ul><ul> <li>Holiday purchase &amp; buy-back schemes</li></ul><ul> <li>Team outings with an annual team budget</li></ul><ul> <li>Electric vehicle leasing through Octopus Energy</li></ul><ul> <li>Pension scheme with SHPS</li></ul><ul> <li>Life insurance for pension members</li></ul><ul> <li>Employee Assistance Programme</li></ul><ul> <li>Mental Health First Aiders</li></ul><ul> <li>Healthcare cashback plan via Healthshield</li></ul><ul> <li>Retail discounts</li></ul><ul> <li>Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)</li></ul><ul> <li>Reimbursement for professional subscription fees</li></ul><ul> <li>Corporate Sponsorship opportunities</li></ul><ul> <li>Reimbursement for HRT pre-paid certificates</li></ul><ul> <li>Reimbursement for annual flu jab</li></ul><ul> <li>Free parking and refreshments</li></ul><ul> <li>Monthly staff compliments raffle</li></ul><ul> <li>Wellbeing calendar of events throughout the year</li></ul>At bdht, we're not just building homes-we're building futures. If you're ready to be part of a team that listens, supports, and empowers, we'd love to hear from you. Apply now and help us build vibrant communities together-one home at a time. bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. The Company BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow. BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too. We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'. We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day. Our Values Listening Fair Honest Respect Integrity Transparent Inclusive Our Benefits

Lettings Officer

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for! Job Role: Supported Housing Worker Salary:£25,235 per year Hours: 37.5 hours per week Contract type: Fixed-term contract until 31st March 2026 Location: Exeter Additional information: <ul><li>Participation in an out-of-hours on-call rota</li></ul>The Role: Join our Exeter Supported Housing Service as a Supported Housing Worker, where you'll play a key role in helping clients maintain safe accommodation, manage personal finances, and access multi-agency support. You'll work with individuals facing complex challenges-such as trauma, mental health issues, and substance misuse-empowering them to build resilience and move towards independent living. With 11 supported units across Exeter, you'll help ensure high standards of safety, effective referrals, and meaningful progress for each client. If you're organised, compassionate, and ready to make a difference, we'd love to hear from you. What You'll Be Doing: <ul><li>Delivering direct support and housing management services to clients</li><li>Building strong partnerships with local agencies</li><li>Keeping client records accurate, clear, and up to date</li><li>Tracking referrals into the service</li><li>Creating a safe, supportive and empowering environment that promotes personal growth and sustainable move-on</li></ul>Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities What We're Looking For: <ul><li>Experience working with people who may have complex needs and/or challenging behaviours</li><li>Understanding of the causes of homelessness and social exclusion and the approaches which seek to address these</li></ul>There are many great reasons to join our team! <ul><li>Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan</li><li>Great opportunities for career development and free monthly training sessions from experienced facilitators</li><li>27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment (pro-rata for part-time staff) </li><li>30% staff discount at Julian House charity shops</li><li>20% staff discount at Julian House bike workshops</li><li>For all the fantastic and valuable work you'll be doing makes you'll be eligible for the Blue Light Card, which offers amazing discounts on thousands of brands</li><li>A generous and competitive pension scheme</li><li>A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted</li><li>6 weekly Reflective Practice sessions from objective, external facilitators</li></ul>Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion &amp; Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about the Supported Housing Worker role, please get in touch with the team at <a href="mailto:recruitment@julianhouse.org.uk" target="_blank">recruitment@julianhouse.org.uk</a>. We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don't miss out!

Supported Housing Worker

Assistant Housing Officer - East Voids / Lettings Team Permanent Grade 3 - £26,409 - £32,654 Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week This will be based on the East Voids Team 150-152 Kings Road B11 2AP. Working full time 3 days in the office and 2 days agile/ hybrid subject to business and service needs. From time to time you will be asked to provide cover to the other teams within the service across the city to cover emergencies. The role of the Assistant Housing Officer will be going out conducting viewings with customers who have bid for properties off the housing register showing them around sign posting them dealing with all customer enquires booking lettings collecting proofs, managing own work load dealing with energy providers clearing debts on meters. collecting keys as and when needed dealing with lock changes etc. We are looking for an organised individual who has a can do attitude and is willing to learn. Full training and support will be given. The post holder will need to hold a full driving licence. • Working closely with Repairs Partners to manage repairs to empty properties • Completing viewings with Customers as part of the Lettings process. We`re looking for people who can demonstrate : • Excellent customer service skills • Able to work within a busy working environment with tight deadlines • Contribute positively to implementing service improvements This role will involve site visits to empty properties and carrying out viewings with Customers . It is desirable (not essential) that applicants are able to commute to and between site visits (car mileage is currently paid at 0.51 pence per mile). Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Azim Hussain <a href="mailto:Azim.Hussain@birmingham.gov.uk" target="_blank">Azim.Hussain@birmingham.gov.uk</a> We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with , before any employment offer can be confirmed. We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Assistant Housing Officer

Housing Management Coordinator working from our service in St Albans Permanent, part time (18 hpw), working 3 days a week covering 6hrs a day, can be flexible. Pay £12.61 to £13.36 per hour ( £25,8 38 to £30,204) pro rata depending on skills and experience and great benefits including Health Cash Plan Home, a place where you belong This is a great opportunity for a Housing Management Coordinator to join our team here in Nicholas House, St Albans . As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation ! Typical day as a Housing Management Coordinator <ul> <li> Customer group - Single parent and child service, providing temporary support and accommodation. </li> <li> Making sure that our customers properties are homes they can be proud of, you'll support your customers by engaging and involving them in their tenancies. </li> <li> Help our customers with housing benefit claims, making sure that these are received on their rent account. </li> <li> Where there is a need, you'll also issue and sign warning letters and notices which may lead to attending court. </li> <li> Getting rooms ready for the next customers who needs our help and for maximum occupancy, you'll turn around vacant or void properties within set timescales. </li> <li> Ensuring we are health and safety compliant and that maintenance standards are met. </li> </ul>Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK! You bring <ul> <li> Experience in managing a housing management caseload and overseeing landlord and housing management duties </li> <li> Know-how of re-letting of rooms or units, collecting rents, and taking formal tenancy action when needed. </li> <li> Able to take on a lead role within the team, offering guidance and support to your colleagues </li> <li> The ability to work on your own initiative, positively influencing people from all different backgrounds. </li> <li> A "can do" positive attitude, you're proactive and well organised, and able to work on your initiative. </li> <li> Confident working collaboratively with colleagues in other parts of the business as well as with external partners </li> </ul>Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You'll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details <ul> <li> We're open to agreeing a work pattern with you. </li> <li> Based at our service in St Albans. </li> <li> Able to use technology for creating and updating support plans, making benefit claims and doing tenancy signs ups, </li> <li> You'll need an Enhanced DBS check done and we pay for that. </li> </ul> A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work ! What's in it for you? <ul> <li> 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! </li> <li> Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. </li> <li> Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. </li> <li> We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us! </li> <li> Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them. </li> <li> Learn more about our benefits on our website. </li> </ul> Find out more Click APPLY NOW to see our Housing Management Coordinator Job Description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out. Finally, do let us know if there's anything we can do, to help you shine in our process at <a href="mailto:recruitment@homegroup.org.uk" target="_blank">recruitment@homegroup.org.uk</a>

Housing Management Coordinator

Summary We're looking for a Premises Officer to help keep our school safe, clean and well-maintained. You will be looking after the buildings and grounds of Harris Primary Academy Peckham Park, making sure everything is secure and ready for learning each day. This role is offered as a fixed-term contract to August 2026. About Us Our academy is a member of the Harris Federation , a group of 55 primary and secondary academies in and around London educating some 44,000 young people. The Harris Federation Teaching School Alliance enables us not only to train and develop teachers and leaders in our own academies, but also to do so for other schools. Each academy is led and run by its Principal and other senior leaders: we are deliberately a federation rather than a chain. What unites us is a culture that ensures the children and teenagers in our schools get an excellent education within a happy, caring and supportive environment. Main Areas of Responsibility Your responsibilities will include: <ul> <li>Following health and safety rules and reporting any hazards or risks</li> <li>Checking and cleaning academy vehicles (if trained to do so)</li> <li>Helping teachers with practical tasks and classroom setups</li> <li>Keeping the site secure, including locking gates and monitoring access</li> <li>Reporting unsafe behaviour or anything that could be a safety risk</li> <li>Carrying out repairs, decorating and general maintenance</li> <li>Supporting and supervising contractors working on-site</li> <li>Keeping the grounds tidy, including litter picking and emptying bins</li> <li>Checking toilets for cleanliness and restocking supplies</li> <li>Walking around the site regularly to keep corridors and outdoor areas clean</li> <li>Helping move furniture for events or exams</li> <li>Reporting broken lights, graffiti or damaged fixtures</li> </ul>Qualifications &amp; Experience We would like to hear from you if you have: <ul> <li>Basic knowledge of health and safety</li> <li>Training or experience in plumbing, maintenance or heating systems</li> <li>Understanding of how heating and ventilation systems work</li> <li>Knowledge of building security and maintenance procedures</li> <li>Experience supervising or supporting others</li> <li>Knowledge of cleaning standards and methods</li> <li>Experience working in a school or with young people</li> <li>Strong DIY skills and hands-on experience</li> <li>Physical fitness to the level required for lifting and manual tasks</li> <li>The ability to spot and report building issues</li> <li>The ability to manage stock and order supplies</li> <li>Willingness to work evenings and weekends when needed</li> <li>The ability to respond to emergencies outside normal hours</li> </ul>For a full job description and person specification, please download the Job Pack. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website. Professional Development &amp; Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. See all the benefits we offer Join our talent network Recruitment of ex-offenders statement Diversity and equality notice Before you start your application... Email communication Please remember to check your junk mail folders for our email communications. You will receive a confirmation email once you submit, or save the progress, of your application. Please check your junk/spam folder and add us to your safe senders list to ensure all future email communication is received. This is important to ensure you are kept up to date on the status of your application and to avoid delays in the recruitment process. Applying online We strongly advise that you complete the personal information section first and then save the progress of your application. You can return at any time to update and complete the rest of the application. Please ensure you regularly save the progress of your application to avoid losing any data. Once saved, you will receive an email with instruction on how to retrieve your application using a unique code. To submit an application, you'll need to have ready: <ul> <li>Personal information about you</li> <li>Details of your education and employment history</li> <li>Details of any qualifications and training gained</li> <li>A CV and/or supporting statement to upload</li> </ul>Using your CV or LinkedIn profile to apply: To reduce the application time, you will have the option to upload a CV or use your LinkedIn profile when applying for the job. The information in your CV or LinkedIn profile will auto populate the relevant sections of the online application, but please ensure you check this before submitting. If you have applied to work with us before, you can reuse and update an existing application. Need any help and support? Visit our Applying page for FAQs and support with completing your application. We look forward to receiving your application.

Premises Officer

The vacancy Permanent, Full Time (37 hours per week) Closing Date: 4th August Interview Date: To be confirmed Are you ready to be part of something meaningful? At bpha, we're proud to deliver a high-quality, customer-focused repairs service that truly improves lives. Our In-House Maintenance Service is growing - and we're looking for someone like you to join us. We cover Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, using the latest technology to support both our customers and our colleagues. Why Join Us? This is more than just a scheduling role - it's your chance to be a key player in a team that values your input and supports your growth. You'll help shape a service that puts people first, every time. What We're Looking For: • Experience in logistical planning or a similar scheduling environment • A proactive, organised approach with strong time management • A passion for excellent customer service, with empathy and care at the heart of what you do • Confidence to own problems and see them through to resolution • Knowledge of housing repairs and maintenance is a bonus - but not essential • Strong communication and IT skills What You'll Get in Return: • A competitive salary • 28 days' annual leave, rising to 33 with service - plus bank holidays • A generous pension scheme - up to 12% employer contribution • Free private healthcare (with options to add family members) • Free life assurance • Discounted gym membership • Access to a range of wellbeing services, including digital fitness classes • Hybrid working - after induction, split your time between home and our bright, modern Bedford office We'll support you every step of the way, with opportunities to learn, grow and thrive in your role. Please note: The successful candidate will be required to complete a basic DBS check. We may close this vacancy early if we receive a high volume of applications - so don't wait to apply! About us bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing. We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership. We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities. All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services. We own or manage over 19,500 homes and over 500 staff. Our vision and values To build communities where people can live happily in a home they can afford. Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together. We are ambitious We are better together We show empathy We take responsibility Benefits We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard. That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day. Money &amp; Time <ul> <li>Holiday entitlement of 28-33 days a year, plus public holidays</li> <li>Contributory pension scheme</li> <li>Competitive pay</li> <li>Life assurance cover</li></ul>Health &amp; Wellbeing <ul> <li>Private healthcare</li> <li>Mental Health First Aid</li> <li>Counselling service</li> <li>Eye tests</li> <li>Discounted gym membership</li> <li>Cycle to Work scheme</li> <li>Free annual flu jabs</li> <li>Wellbeing activities and events</li> <li>Free fruit and refreshments</li></ul>Recognition <ul> <li>Long service award</li> <li>Annual staff recognition awards</li> <li>Discretionary reward scheme</li></ul>Lifestyle <ul> <li>Annual volunteering day</li> <li>Social events, clubs and activities</li> <li>Breakout areas</li> <li>Onsite cafe/restaurant at headquarters</li></ul>Development <ul> <li>Opportunities for professional training and qualifications</li> <li>Workshops and training sessions for new skills</li> <li>A fresh and modern eLearning platform</li></ul>

Resident Liaison Officer

The role Do you have experience engaging communities and stakeholders in regeneration projects? If so, we invite you to apply for our Community Engagement Manager role within our Regeneration Directorate. In this position, you'll develop and deliver engagement strategies for a range of schemes, from major multi-phase projects in Hastings to smaller, ongoing developments in London and the South East. We're seeking a strategic and operational leader with strong relationship-building skills to work closely with residents, councillors, and other stakeholders, ensuring positive engagement and risk mitigation throughout each project. You can be based at one of our main offices in either Farringdon, Croydon, Hastings or Sittingbourne, with the option for working in a hybrid way when appropriate and as agreed with your manager. What you'll need <ul> <li>A proven track record of delivering community and stakeholder engagement on regeneration projects of varying size and complexity.</li> <li>Experience of working directly with the public and local communities, ideally in a regeneration capacity.</li> <li>A strong understanding of the development process from inception to handover and the role of local communities and wider stakeholders in regeneration. </li> <li>Experience building relationships with local authority housing and enabling teams as well as local ward Councillors and Cabinet members.</li> <li>Well-developed communication skills (verbal, written and presentation) with the ability to engage, influence and collaborate with a wide range of stakeholders and including at senior levels.</li> <li>You'll be flexible, collaborative, and have a team orientated approach</li> <li>A willingness to work flexibly including evening and weekends to meet customer and business needs.</li></ul>In your supporting statement, it is important that you address how you meet the above criteria providing examples. Closing Date: 3rd August 2025 at 23:59 (We reserve the right to close the advert early if we receive a suitable number of applications). Interview Date: 13th or 14th August 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare &amp; dental Birthday leave Retailers discounts Cycle to work Buy &amp; sell annual leave Season ticket loan In-house academy &amp; career development Flexible working Inclusion &amp; Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Community Engagement Manager

LEVEL 9 (£48,021 -£52,078) | FULL TIME | PERMANENTAn exciting opportunity has become available to join our Property Services (Operations) Team as a Building Services Engineer.As the Building Services Engineer, you will be responsible for managing planned preventative maintenance (PPM) and reactive maintenance on electrical, mechanical systems &amp; passenger lifts within the property portfolio. You will need to have a strong technical background and the ability to troubleshoot and repair a variety of equipment and systems. The ideal candidate will have a proven track record in a similar role and possess relevant qualifications in electrical or mechanical engineering.&nbsp;Full job description here:&nbsp; <a href="https://southessexpropertyservices.co.uk/download.cfm?doc=docm93jijm4n2051.pdf&amp;ver=2629" target="_blank">Building Services Engineer.pdf [pdf] 275KB</a>&nbsp;To apply, please send your CV to <a href="mailto:LloydWilliams@seh.southend.gov.uk" target="_blank">LloydWilliams@seh.southend.gov.uk</a>&nbsp;<h3>Closing date for applications: Friday 25th July 2025</h3>

Building Services Engineer

£50,788 to £57,766 per annum&nbsp;Permanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible&nbsp;working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon as we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.In this role you will play an important role in supporting our Corporate Lead for Property &amp; Asset to shape the delivery of an efficient, high-quality, customer focused housing repairs and maintenance service across East Devon District Council’s housing stock.&nbsp;This includes responsive repairs, cyclical maintenance, and contractor management, ensuring compliance with legal, regulatory, and health and safety requirements.We’ll need you to have a relevant professional or management qualification together with a formal qualification in a building related subject or demonstrable equivalent experience.&nbsp; A knowledge of general management of a housing service and a good understanding of housing policy and legislation together with experience of delivering a high-quality customer service.<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date:&nbsp; &nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 11th August 2025

Repairs Service Manager

£42,708 to £49,764 per annumPermanent, full time x 37 hoursBased at Honiton with hybrid working and a range of flexible working optionsBe part of our transformationEast Devon’s Housing Service has made significant progress in recent years, transforming the way we support our tenants and communities. With improved outcomes, strong regulatory feedback and recognition from our peers, we've laid down solid foundations. Now, we’re entering an exciting new phase – one focused on raising standards even further, embracing innovation and growing our impact.Join us at this key moment and be part of shaping the future of council housing in East Devon and we build a new management structure within our Property &amp; Asset team.Team East Devon – more than just a jobOur Property &amp; Asset Service is made up of skilled professionals from diverse backgrounds who bring energy and expertise to their roles every day. We’re united by one goal: delivering for our residents.Supporting the Repairs Service Manager, you will manage and develop our team of maintenance surveyor to deliver a high quality and customer focused responsive repairs service across East Devon District Council’s housing stock.&nbsp; This role is central to ensuring that homes are safe, secure, well maintained and meet regulatory and service standards.&nbsp; &nbsp;You will lead and manage the maintenance surveyor team by providing clear direction, support and professional development this includes prioritising surveys based on legal and Housing Health &amp; Safety Rating System (HHSRS) needs.You’ll need to have a good general education with GCSE at grade C or above including Maths and English as well as HNC or equivalent in a building related subject or experience in building related work and identifying building defects and specifying repairs works.&nbsp;You could be a qualified building surveyor or hold an equivalent building degree.&nbsp; &nbsp; &nbsp;Knowledge of building construction and contract management is essential<h1>About us</h1>Our recent Local Government Association Peer Challenge highlighted that ‘EDDC is a great place to work, with engaged staff and members’ and that’s certainly true! You will be part of a Gold Investors in People (IiP) organisation which works together with local people to create great value services and an outstanding community, economy and environment in which people want to live, work, visit and enjoy now, and for future generations.&nbsp; And with our wide range of health and wellbeing benefits, our highly flexible and collaborative hybrid Worksmart working arrangements as well as our commitment to continuous learning and development, you can be confident of joining a dedicated community of colleagues who are Happy, Healthy and Here.<h1>Apply</h1>To apply online, please visit&nbsp;<a href="http://www.eastdevon.gov.uk/jobs" target="_blank">www.eastdevon.gov.uk/jobs</a>.For an informal discussion, please contact Andy King, Assistant Director, Housing Regulated Services by email <a href="mailto:Andrew.King@eastdevon.gov.uk" target="_blank">Andrew.King@eastdevon.gov.uk</a>&nbsp;Closing date: &nbsp;&nbsp;Midnight on Sunday, 3rd August 2025 with interviews planned for week commencing 18th August 2025

Senior Surveyor

£36,477 pa + benefitsPitsea, Essex – covering North East London, North West London, South London or North Counties)Are you a customer-focused professional with knowledge of damp and mould casework? Do you thrive in fast-paced environments and have a passion for delivering high-quality housing services that make a real difference?As Damp and Mould Lead, you’ll play a key role in delivering an effective, efficient, and customer-first repairs service—focusing on cases involving damp, mould, and condensation. Acting as the main point of contact for residents, contractors, and internal teams, you’ll ensure that all damp and mould issues are investigated and resolved quickly, compliantly, and with empathy.With a strong understanding of current housing legislation, including&nbsp;Awaab’s Law, you’ll take ownership of medium- to high-risk cases—safeguarding residents’ health, ensuring regulatory compliance, and helping drive service improvements across the board. Your ability to manage cases from first report through to resolution will be crucial, and your proactive, collaborative approach will help streamline processes and reduce complaints.You’ll work closely with our Repairs Team, regional offices, contractors, and the wider Property Services function to deliver a joined-up, resident-centred service. You’ll attend visits, review repair histories, escalate risks, and identify lessons learned to help strengthen our long-term approach to damp and mould prevention.To succeed in this role, you’ll need to work from the Pitsea office one day per week and spend at least one day in your nominated region (Northeast London, Northwest London, South London, or North Counties). Some flexibility to work outside of core hours or attend resident visits will be required.Your focus will be on getting things right the first time—offering solutions that are timely, safe, and sustainable. You’ll use your excellent communication and IT skills to manage cases, monitor performance, and keep stakeholders informed every step of the way.If you’re an organised, driven, and resident-focused professional with a keen eye for detail and a commitment to service excellence, we want to hear from you.To be successful in this role, you’ll:<ul><li>Have experience of working in housing, building services or a property related field.</li><li>Have knowledge of repairs issues relating to damp and mould and understand the legislation and compliance to ensure best practice.</li><li>Be proficient in problem-solving, able to handle complex customer issues while exploring alternative solutions to achieve satisfactory outcomes.</li><li>Identify vulnerabilities by showing empathy and understanding in resident interactions.</li><li>Be experienced in handling high-risk and escalation cases, ensuring timely and effective resolutions.</li><li>Have strong communication skills and be able to build and maintain effective stakeholder relationships.</li><li>Demonstrate comprehensive knowledge of policies, processes, and legislation, ensuring compliance and best practices.</li></ul>Here are just a few of the benefits of working at Peabody:<ul><li>30 days’ annual holiday, plus bank holidays</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including family friendly benefits and access to a discount portal</li><li>4 x salary life assurance</li><li>Up to 10% pension contribution</li></ul>Closing date: 17th July 2025 at midnight.&nbsp;PLEASE NOTE:&nbsp;You must be eligible to work in the UK to apply for this vacancy. &nbsp;Peabody are not able to offer Visa sponsorship.

Damp & Mould Lead

Role Overview:&nbsp;At New Forest District Council, we’re seeking a motivated and skilled professional to help us make a lasting impact in our local communities. In this pivotal role, you will lead the delivery of our planned maintenance, property improvement, and decarbonisation programmes, ensuring our 5,200 council homes remain safe, high-quality, and energy efficient.&nbsp;&nbsp;What We’re Looking For:&nbsp;You’ll bring expertise in managing significant capital and revenue budgets, procuring and overseeing contracts, shaping strategic work programmes, and driving service enhancements that deliver real value for residents.&nbsp;You will be able to demonstrate an ability to lead and motivate a team, with excellent communication and stakeholder engagement skills. With a commitment to delivering value for money, customer satisfaction, and environmental sustainability.&nbsp;What is in it for you&nbsp;·&nbsp;£51,530.00 to 54,793.00 per annum&nbsp;&nbsp;· 37 hours working hours per week&nbsp;·&nbsp;27 Days annual leave (plus an additional 5 days after 5 years’ service)&nbsp;·&nbsp;Local Government Pension Scheme&nbsp;·&nbsp;Hybrid home/office working&nbsp;·&nbsp;Wide range of employee discounts at high street retailers, including supermarkets, stores and restaurants&nbsp;· Employee Assistance Programme (free 24 hour legal, financial and personal advice for employees).&nbsp;· On site parking&nbsp;About us &nbsp;New Forest District Council provides both planned and reactive maintenance and repairs to the residents through a large team of highly skilled trades people and contracted work.&nbsp;We believe that all our employees make a valuable contribution to the work of the council and that’s why we encourage a trusting and open culture where each employee is supported and respected equally.&nbsp;&nbsp;We are proud of our values, please watch this short video to find out more <a href="https://url.uk.m.mimecastprotect.com/s/KJj9CwRxMfnz5XSqhriJnzC3?domain=youtube.com" target="_blank">LEAF</a>&nbsp;To view full details of what you can expect from working for NFDC and to view the full job description, please click on the candidate pack attached.&nbsp;Click here to see why employees think that New Forest District Council is a great place to work: <a href="https://url.uk.m.mimecastprotect.com/s/61-2Cx7yOsj4pKcYiviy66_D?domain=youtube.com" target="_blank">Working for NFDC</a>&nbsp;If you would like to have an informal discussion about the role, please contact Sophie Tuffin on 02380 285 992.&nbsp;Opening Date: Monday 23rd June 2025&nbsp;Closing Date: Monday 21st July 2025&nbsp;Interview Date: 4th and 6th and 8th August&nbsp;

Decarbonisation and Programme Manager

Competitive Salary&nbsp;London, &nbsp;N1 9QZYou’re an experienced leader in property and repairs services who will be the face of the repairs team in your region.&nbsp;We’re looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team.&nbsp;You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.As our Regional Head of Property Services, you’ll be the lead voice and face of our repairs and maintenance operations in the Northeast London region.&nbsp;You’ll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services.&nbsp;You’ll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.You’ll work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service that’s consistent, high-quality and built on trust.&nbsp;A key part of our 3-year strategy is to improve resident engagement and communication – this will be through resident surgeries during the day and after working hours. You’ll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.In this role, you’ll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care.&nbsp;You’ll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality.&nbsp;You’ll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.You’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors’ meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.You’ll lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.To be successful in this role, you’ll:<ul><li>Be a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.</li><li>Have a good understanding of data and how to use this to drive performance within a team</li><li>Have experience of managing disrepair and major works, void works and delivery</li><li>Have a track record of managing large, cross-functional teams, and getting results that matter</li><li>Possess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health &amp; safety legislation.</li><li>Be confident in leading through complexity and crisis, with a calm, solutions-focused approach.</li><li>Passion for equity, inclusion and making services work for everyone.</li></ul>At Peabody, we’re all about making a difference to our community and helping people flourish.Here’s what you’ll get when you join us:<ul><li>Flexible and hybrid working</li><li>30 days' annual leave, plus bank holidays</li><li>Up to 10% pension contribution, matched 1:1</li><li>Two additional paid volunteering days each year</li><li>Flexible benefits scheme, including options for healthcare, dental care, and more</li></ul>Ready to apply?Click ‘Apply’ to send us your CV and tell us why you’re the right fit for this role.<ul><li>Advert Closing Date:&nbsp;20th July</li><li>Interviews:&nbsp;Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.</li></ul>As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Regional Head of Property Services

Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential. We have an exciting opportunity for a Recovery Coordinator in York who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. Where: York Hours: Fulltime, 37.5 hours per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Permanent Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities The post holder will work as an integral part of the multi-disciplinary team at the York Drug and Alcohol service, to deliver high quality provision by: <ul><li>Supporting service users from point of entry into the service and through their treatment/recovery journey; </li><li>Providing screening, assessment, psychosocial interventions, recovery planning and onward referral; </li><li>Reducing drug and alcohol related harm to service users and the wider community; </li><li>Promoting carer, service user and community involvement; </li><li>Providing advocacy for access to partnership services; </li><li>Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination.</li><li>Manage a caseload in supporting their individual goals. </li></ul>The team will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across York, as well as handling communication and enquiries from a wide range of professionals and partner organisations. Being the first point of contact for all enquiries into the York Drug and Alcohol Serivce, the post holder will be required to have extensive knowledge of services in the region and support a "no wrong door" approach to all communication received. No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key. Our values are to be compassionate, open and bold. If this sounds like you we'd love to hear from you so click apply. What we will give to you: <ul><li>25 days holiday (+ bank holidays) rising by 1 day for each years' service "Capped at 30 days" </li></ul><ul><li>Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme </li></ul><ul><li>Contributory pension scheme </li></ul><ul><li>Several benefits incl. discounts for shopping, cinema, holidays, etc. </li></ul><ul><li>A friendly and supportive team </li></ul><ul><li>Training, career development &amp; progression opportunities </li></ul><ul><li>Generous Refer-a-Friend Scheme </li></ul>Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here Skilled Worker visa: Overview - GOV.UK (<a href="http://www.gov.uk" target="_blank">www.gov.uk</a>) Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe N/A - Outside London Weighting Area If you have any questions or concerns on this opportunity that you would like to talk through please contact us using the below details: Rebecca Melmoth | <a href="mailto:Rebecca.Melmoth@cgl.org.uk" target="_blank">Rebecca.Melmoth@cgl.org.uk</a> This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Recovery Coordinator

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations Wokingham Yearly salary £47,500 - £52,500 Employment type Full-time

Area Manager (Domestic Gas - Social Housing)

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London &amp; the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities. Duties <ul> <li>Responsible for customer services including complaint resolution</li> <li>Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.</li> <li>Attend all contract meetings and report back to the Head of Region</li> <li>Monitor parts usage and credit returns to procurement department</li> <li>To ensure compliance is met on all contracts</li> <li>Responsible for all financial invoicing on time and chargeable works management</li> <li>Ensure letter procedure is adhered to and take full responsibility for no access procedure</li> <li>Achieving and maintaining 100% compliance on servicing programmes</li> <li>Manage key functions and roles within the Region</li> <li>Be the main link with our clients in terms of contract management</li> <li>Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service</li> <li>Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen</li> <li>Assist in the preparation of bidding and contracting for new work</li> <li>Heavily involved in recruiting and monitoring probationary periods</li> <li>All associated ad-hoc administrative duties</li> </ul>The successful candidate will have <ul> <li>Previous Area Manager experience preferably from a social housing/construction background</li> <li>Able to provide a high level of courteous, professional customer service</li> <li>Highly proficient in MS Office, in particular Outlook and Excel</li> <li>Good written and verbal communication skills</li> <li>Flexible attitude with strong organisational skills</li> </ul>What we can offer you <ul> <li>Salary exchange pension</li> <li>Employee assistance programme</li> <li>28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)</li> <li>Enhanced family leave (dependent on length of service)</li> </ul>Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact <a href="mailto:scs.careers@sureserve.co.uk" target="_blank">scs.careers@sureserve.co.uk</a> Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Business Sureserve Compliance South Locations High Wycombe Area Yearly salary £47,500 - £52,500 Employment type Full-time

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